BEST WESTERN Hotel de l'Arbois,  Aix-En-Provence 

4.0/5  - based on 224 guest reviews.
97 Rue Du Docteur Albert Aynaud, 13100, Aix-en-provence, France - See map
+33 442585960 +33 442595960

Destination

Dates

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> Room 1

1 adult

 

Hotel advantages

  • 24-hour front desk
    24-hour front desk
  • Air conditioning
    Air conditioning
  • Cocktail lounge
    Cocktail lounge
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • Restaurant
    Restaurant
  • Safe deposit box
    Safe deposit box
  • Spa
    Spa
  • Onsite laundry
    Onsite laundry
  • Free high speed internet connection
    Free high speed internet connection
  • Tennis court
    Tennis court
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TripAdvisor Traveler Rating
based on 224 traveler reviews
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A hotel located close to Aix-En Provence in the heart of the business center park of La Duranne in a dynamic and harmonious setting for business and leisure. The BEST WESTERN Hotel de l'Arbois is ideally located a five minutes drive from the TGV railway station and a fifteen minute drive from Marseille Provence Airport. Finesse, comfort, conviviality and originality are provided for our guests. Our hotel offers air conditioning, 56 guest rooms with architecture and decoration in a contemporary design. Small pets are accepted with a supplement. Outdoor parking is offered. Our establishment also provides two meeting rooms with natural daylight and fully modern equipment. Experience relaxing moments for your well-being in our spa, sauna and fitness equipment. Our lounge bar promises you relaxing moments in a warm atmosphere. A lounge with a terrace will be open during the summer season. In our restaurant "El'Eat" you will enjoy a fine cuisine with Mediterranean accents and a service with the best attention.

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Room 1

Guest reviews


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based on 224 guest reviews
Certificate of Excellence
 
NOTE ISSUED REFER TO NOTICE SUMMARY NOTES
Excellent
 
56
Verygood
 
108
Medium
 
35
Poor
 
17
Horrible
 
8
Business Business 72
Couples Couples 94
Family Family 23
Friends getaway Friends getaway 8
Solo travel Solo travel 15
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
BEST WESTERN Hotel de l'Arbois,Aix-En-Provence
  • 4
    « Very helpful reception staff »

    My husband and I stayed here for 5 nights to take in Aix en Provence and surrounding area. You definitely need a car here is the first observation. I can't praise the reception team - whether it was giving directions or sorting out issues with my hire car they were great. Also we needed an easy access room and I have to say that it was so easy to get to and from the car to the room. It would have got a higher score if the restaurant was as good as the rest.

    5
    « Great Service »

    Due to unforeseeable events I had to cancel my stay. The hotel's team was very friendly and supportive in finding a good solution for my cancellation. I wish I'll get the opportunity to at this hotel deals next time I'll visit Aix-en-Provence!

    4
    « A clean comfortable hotel with nice staff - not really close to the city »

    I had a training in another hotel (2km) from the Best Western which I didn't like the last time and therefore decided to stay in the Best Western (only 2 kms away). I agree as stated below that it is not too close to the city and not too much around. I used taxi most of the times and all taxi driver knew the hotel, so no issue with that. A grocery store (Lidl), restaurant and bank are app. 700 meters away. I can't complain about any of the staff members, they were really friendly and spoke English. The check in was quick, storing my luggage until my room was ready and enjoying the pool was no problem. The room itself was ok, it looked pretty new, the bed was really comfortable and the shower pressure was great. The cleanness of the room was ok, there was still some dust in the wardrobe but nothing really bad. I used the small gym once, which was ok, the jacuzzi looked nice but didn't try it myself. The pool is small but fine for refreshment. I didn't have breakfast, only the quick version (2 pastries, coffee and juice) which was ok. I would definitively stay in the hotel again if I need to be in the area but I wouldn't recommend it for a city trip, only if you have a rental to use.

    4
    « Not Central but Really Friendly »

    We were driving down from the the UK and decided our last stop would be Aix. We were slightly disappointed as we started to head in the opposite direction to the town and drive into what looked like a suburb. In reality, it really is only a 15 minute drive from the town centre and is the friendliest hotel we stayed in all our trip down. The reception staff went out of their way to help us and were always ready to a accommodate our needs.

    4
    « Good hotel for business travellers away from the City centre »

    This hotel is recommended for business travellers and guests who would like to stay away from the city centre. It does not have any specific landmarks or eating joints in its vicinity. Strengths Friendly reception staff good at speaking in English helped in an easy check in Clean and well arranged room inclusive of a Coffee maker Nice and simple restaurant with a choice of meals Area of improvement Break Fast spread

    4
    « My favourite choice just out of Aix-en-Provence »

    My favourite choice since 5 years whenever I come to Aix-en-Provence for business. Rooms are nice and spacious with good wifi connection; parking is available for free. Breakfast is ok and there is also a restaurant that is ok for lunch / dinner if you are tired to go in the centre of Aix-en-Provence. The hotel is not in the city centre, good if you are staying near Les Milles and if you have a car to move around. Prefer a room facing the garden as they are quite, not those facing the hills.

    3
    « It could be better »

    The hotel is very nice and modern. Personnel is really kind and helpful, rooms are clean and comfortable, Wifi connection is good and continuous. The hotel is quote close to the highway but it is silent. Not so easy to be found but correctly indicated on the road. The only bad aspect is related to the breakfast and that's too bad because it is really not consistent with the rest. Do hope it will improve!

    2
    « A little disappointing »

    Room booked was a "comfort double room": we got a regular size bed (140cm) and the AC was ineffective (the south of France is hot in July). Rather disappointing for a *** hotel and not very "comfortable". The pool area was nice however and the rooms were very clean. Massages offered in the spa area were very good.

    4
    « Good stay, would stay here again. »

    We arrived at this hotel around 10:00 P.M. and there was one attendant on duty. He was apparently the bartender and front desk agent. He was very polite (although it did take him a minute break away from an important game on TV to help us get checked in - but that is likely an exception - this was one of those games the entire country was tuned into). The room I received initially had not been cleaned (the sheets on the bed were all messed up and towels were on the floor in the restroom.) Returning back to the front desk, the gentleman gave me another room promptly. This was a simple logistics error (I'm sure someone just wrote down the wrong room number.) The rest of my stay (3 nights) was great. The room I ended up with was very clean (nearly spotless) and the furnishings were excellent. Internet speed was adequate for streaming Netflix, etc. The hotel restaurant was also decent. Within walking distance there are not that many places to eat (basically two pizza joints - although both are very good). I would stay here again.

    3
    « Could be better »

    Nice and clean rooms, good Wifi connection, parking availability and the courtesy of the personnel are the plus. The cleanliness of the common areas and the breakfast are the minus. It is far from the city center and close to the highway.

  • 4
    « Excellent! »

    The hotel was fantastic. The rooms (203 and 207) were very spacious, fresh and clean. It has a nice place to setup (and leave) your suitcase, a nice armchair and several cupboards with plenty of shelves. On the desk, there's a waterboiler with thee and coffee/chocolate (powder), which got cleaned every day. Don't forget to rinse the vinegar out before use. There's a safe which will fit an iPad, but not a 17" laptop (15" will probably fit). There's a small fridge which can hold about 2 6-packs of water. Every day the hotel replenishes the thee/coffee/chocolate and puts a free bottle of water in the fridge. The airconditioning was very nice as well. But it is cool in the hotel anyways, we were there with 30+ degreees outside and even without the airco it was nice in the room. It never got too hot in the room. The beds were good as well, very comfortable, although the pillows were a bit too soft. The hotel has a large parkinglot which was locked down after 23:30, so no worries about the car either. So the downsides: 1 big one: there was a big spot of black mold in the shower. There's a Lidl supermarket for groceries a couple of minutes away (by car). Aix-en-Provence center is about 15 minutes by car. Very nice towncenter, nice restaurants and a cosy market on the boulevard, open every night until, idk, 23:00/midnight orso. We would definately recommend this hotel to others.

    5
    « Excellent stay »

    Excellent staff, clean modern hotel and restaurant. The staff was very friendly and helpful. Roman the hotel food and beverage manager even helped us with our GPS. We find that the price of the hotel and restaurant was a good value comparing it to other accommodations we stay at in France. The hotel even has a swimming pool. Great value.

 

Getting to the hotel ...

All directions
·From: The north. From Highway A7 or A8: Direction Aix-en-Provence Exit:Aix-les-Milles/Gardanne, Continue on Highway A51 Direction Marseille Exit N°5 Les Milles, Aix TGV (Train station). Exit N° 4 Europole de l'Arbois, Pole d'activité towards the BEST WESTERN Hotel de l'Arbois. ·From: The south. From Marseille to Aix-en-Provence A51, Exit N°5 Les Milles, Aix TGV (Train station). Exit N° 4 Europole de l'Arbois, Pole d'activité towards the BEST WESTERN Hotel de l'Arbois. ·From: The east. Aix-en-Provence A51, Exit N°5 Les Milles, Aix TGV (Train station). Exit N° 4 Europole de l'Arbois, Pole d'activité towards the BEST WESTERN Hotel de l'Arbois. ·From: The west. Aix-en-Provence, exit Calas - Eur...

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