BEST WESTERN Odyssee Park Hotel,  Agadir 

Boulevard Mohamed V, 80000, Agadir, Morocco - See map
+212 528843326 +212 528841247

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> Room 1

1 adult

 

Hotel advantages

  • 24-hour front desk
    24-hour front desk
  • Air conditioning
    Air conditioning
  • Coffee shop / restaurant
    Coffee shop / restaurant
  • Jogging track
    Jogging track
  • Sauna
    Sauna
  • Spa
    Spa
  • Wireless internet connection in public areas
    Wireless internet connection in public areas
  • Tennis court
    Tennis court
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TripAdvisor Traveler Rating
based on 436 traveler reviews
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The Best Western® Odyssee Park Hotel is well situated, 100 meters from the city commercial center and 250 meters from the main beach. Enjoy your stay.

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Room 1

Guest reviews


in partnership withtrip advisor img
based on 436 guest reviews
 
NOTE ISSUED REFER TO NOTICE SUMMARY NOTES
Excellent
 
88
Verygood
 
196
Medium
 
82
Poor
 
41
Horrible
 
29
Business Business 22
Couples Couples 202
Family Family 58
Friends getaway Friends getaway 70
Solo travel Solo travel 32
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
BEST WESTERN Odyssee Park Hotel,Agadir
  • 5
    « Very nice and affordable »

    A quiet and nice hotel with very nice and service-aware staff. Clean and tidy rooms with comfortable beds. The hotel is next to a busy road but most rooms facing the hotel courtyard so traffic is not disturbing. The courtyard has a pool and a children's pool. There are plenty of sunbeds. Cushions and beach towels are available. The pool area is a bar where you can buy beer, wine, water, etc. and light lunch. Directly adjacent to the pool area there is a small but cozy park you can stroll around or just sit on a bench in the shade. Each morning a large buffet breakfast that includes fresh fruit juice and freshly made pancakes. In the evenings there is a great buffet with fresh vegetables, fish, chicken, meat and soup. Buffet varied every night. The beach is at 5 minutes walking distance. Where the hotel has its own enclosed area with sun beds and parasols. There is also a lifeguard there. It costs about 30 MAD / person per day to rent beds, umbrellas and beach towels. The airport is about 30 minutes by car.

    2
    « Very disappointing, definitely not 4 star »

    I booked the Odyssee Park hotel with high hopes of it fulfilling my expectations because it bore the "Best Western" name, a name I thought I could trust to uphold the same standards throughout their hotels all over the world. However sadly I was very disappointed. This hotel is definitely not a 4 star hotel by international standards. There were a number of issues I came across which I've described in greater detail below. But in summary the hotel has issues with air conditioning, wifi, cleanliness, security, toilet aerobics and attitudes of certain staff members (which was a shame as some of the staff were absolutely lovely and really helpful). I could tell that some of the staff were already treating me differently after the first few issues I'd raised with them (even the staff I'd had no contact with yet knew which room I was staying in - creepy), so I refrained from raising any further issues with anyone there as I didn't want to subject myself to further abnormal treatment. I also felt that other potential guests deserve to know the full details of my experience, without management trying to stop me from giving them a bad review on a platform such as TripAdvisor, by "fixing" the obvious issues I had with them. Making a complaint is not easy for a guest to do, and more often than not guests will avoid doing so until absolutely necessary. This means that, I suspect, there are a lot of issues with this hotel that never get brought to managements attention. I believe a hotel should never rely on the complaints of its guests to have something done properly, these things should be done properly from the start. Now to the more specific details regarding my complaints for this hotel: The air conditioning struggled (I think it's evaporative) and it kept the rooms humid and warm more often than not. When you leave the room, the cooling turns off with the other electrics but the AC fan stays on, blowing warm air in to the room. I found that leaving the window open (when cool enough outside) proved to be a much more effective way to cool the room... although then you had to deal with all the outside noises - other guests, calls to prayer, partygoers etc. The covers on the bed were way too thick and warm for an insufficiently cooled room in a warm climate. There is also no option to reduce the bed coverage either. Just a simple top sheet would have been sufficient, but there is no top sheet provided between the fitted sheet and the overly warm quilt cover. So you have no option, at night it's either all or nothing. The wifi connection, although appearing to give you a strong signal even in the rooms, was extremely slow (<1MB/min, ie slower than snail pace or even good old dial up), and more often than not, the wifi would just drop out. I had to resend emails 5 to 10 times before they were actually sent, and each time I pushed send I would have to wait 5-10 minutes for it to try and send the email before, more often than not, they would simply fail to send because the Internet connection would suddenly drop out. This was extremely annoying, especially after a week of not being able to do simple tasks online quickly and efficiently so I could actually enjoy my time in Morocco. Oh and don't get me started on trying to use the Internet to search for a simple thing like what to do in Agadir! Or uploading a photo or download a map of the area. The wifi is absolutely terrible, I chose to stay here after reading other reviews where management responded to similar complaints regarding the wifi and said they had apparently "upgraded" the wifi since those reviewers left. Well if this is an upgrade, I'd hate to see what it was like previously. The bathrooms are extremely humid, due to the lack of ventilation or a fan. This of course, assists in the growth of mould. Upon arrival (actually the morning after arrival as I arrived late the evening before and couldn't be bothered dealing with it then), I had to ask for my shower head to be re-cleaned as it was covered in mould (as were the surrounding tiles). To their credit, the staff did one better and replaced the entire shower head (I get the feeling that happens a lot here?). They also, unsuccessfully, attempted to clean the mould from the tiles too. They really ought to use bleach to get rid of the tile/grout mould successfully, as it was still there when I left because that one time was the only attempt they made at cleaning the mould from the tiles/grout. Shouldn't cleaning the tiles/bath/shower form part of the daily room cleaning service in a 4 star hotel. I really don't believe guests staying in any star rated hotel should ever feel they need to ask for a shower and shower head to be cleaned properly, let alone in a 4 star hotel. There are very few toiletries in the bathroom, just shampoo, shower gel and hand soap. Apparently, as it says in the welcome book, other toiletries are available by request from reception, but no guest should ever have to ask for toiletries that should automatically be included in every room in a 4 star hotel. I've stayed at 2 star places that offer more than was offered here. Furthermore, even when the few toiletries that are included in the bathroom are empty or near empty, they aren't replaced automatically like they should be when the room is next cleaned. Instead you have to ask! Another thing a guest should never have to ask for in a 4 star hotel. To try and be a bit greener, it's a common theme in hotels these days to only leave your towel on the floor or in the bath if you would like it to be replaced. After three days of use I left my hand towels and one bath towel on the floor expecting that they would be replaced when the room was cleaned later that day. Instead the hand towels were just taken away, and not replaced with new ones like they should have been. Is this really something you'd expect from a 4 star hotel. There is a kettle with instant coffee and tea available in the room, though these too aren't automatically replaced when used, again you have to ask. There is also a small fridge which I could use for my own things or I could ask for it to be stocked for a fee. Though the fridge doesn't work, as the bottles of water I put in there (which I had to buy from a shop nearby as there are none available in the room or reception - not great when you arrive late at night and find there's nothing to drink) may as well have been sitting in the room as they were never any cooler than room temperature (yes I tried altering the controls inside the fridge too - nothing worked). The only thing I think that did work in the fridge was the light that came on when you opened the fridge door. There is a safe in the cupboard, but believe it or not, you have to pay extra to be able to use it! Never have I ever been to a hotel any where in the world where they charge you extra to use the safe! This is meant to be a 4 star hotel - you should already be paying for these extras in the room rate and never should be asked to pay extra for simple things like security. They're also the very old fashioned key operated safes, not the pin code operated ones most places have these days. You almost have to be a contortionist to get to the toilet. I could not understand why they would place the toilet where they did and kept the vanity bench sticking out so far over the toilet? To get in to the toilet, you have to kind of slide in and out sideways in an already half seated position. Once seated, it's almost like you're sitting at a table but you can't move either the vanity bench or the toilet to get in/out. So wired! The breakfasts are fine, there is reasonable selection, but they definitely need to offer more fresh fruit and sugar free options. Only 3 mornings out of the 7 that I stayed there was there fresh fruit available. On these mornings, depending on the day, there was one tray containing either whole apples or mandarins. This is no where near enough selection for a 4 star hotel. There are plenty of sugar loaded jams, spreads etc available. But there are no sugar free cereals (eg muesli) or sliced fruit available to add to your natural yoghurt. All the pastries, bread, pancakes, spreads, and cereals on offer are all loaded with sugar. At check in I was told there are both buffet and Al-a-cart dining options available in the restaurant for dinner. On my first night there it was late and I didn't feel like eating too much. I enquired as to how much the buffet was and was told that it was 110 MAD's. I didn't want to pay for a buffet when I wouldn't be eat much of it so I asked for the al-a-cart menu instead. At first they tried to tell me there was only the buffet option available, only when I said I was told at reception that there was also an al-a-cart menu available did they relent and give me the menu. The second night I thought I'd try the buffet option, the food was good and offered reasonable variety including a Moroccan dish. Though when I asked for the bill all of a sudden the buffet price had jumped to 150 MAD's (up from the 110 MAD's I was told the night before). I queried the price increase with the waiter who waited on me the night before, he told me, very loudly in front of a restaurant full of people, that he never said such a thing that I must have been wrong etc etc. I could not be bothered fighting with him as he drew unnecessary attention to our conversation and immediately adopted the Moroccan "I'm a man and your a woman, so I know best" attitude. So rude. I just left and decided I would not go back again for an overpriced dinner served by waiters with inappropriate attitudes. Plus, there is much more variety available right outside the hotel at much more reasonable prices. In my opinion, none of these issues should ever happen in any star rated hotel, let alone a 4 star hotel. If a hotel wants its potential guests to be able to judge it, prior to booking, based on a globally recognised star system, then that hotel needs to ensure it continually provides the standard of services that will meet the expectations those stars demand, no matter where they are located in the world. Unless there are drastic changes made to this hotel in the near future, if you are seeking 4 star accommodation in Agadir, I recommend you reconsider your options and book elsewhere.

    4
    « Very enjoyable stay. »

    Lovely quiet hotel situated close to the beach. Large swimming pool with plenty of space. The Bird Garden is just next door and it is a short walk to shops and bars. There is a Fitness Suite with massage, gym, sauna etc. Staff are friendly and my room was cleaned daily to a high standard. Air conditioning worked very well as did the shower and fridge. Good buffet selection at both breakfast and dinner. I ate an excellent omelette at 6.15am one morning! Drink prices are not unreasonable and are much cheaper than Marrakech. One minor quibble is the WiFi is erratic. This is not a problem on holiday but may be inconvenient for business travellers.

    4
    « No problem »

    I am here at the moment in room 308 and have no complaints, some people expect 5 star treatment, its clean , the staff are friendly , my room was opposite the small animal park and it wasn't a problem at all, I don't expect slippers etc in a 4 star hotel. The sea is a few minutes walk as is the English pub. Taxis very cheap.what more can I say , I am enjoying this hotel .

    2
    « Bit of a let down »

    I have been put up in this hotel by my company and I was not impressed with the hotel.The people at the check in desk were friendly but the hotel is in need of a revamp. Air conditioning was almost non existent and the rooms are dated.I suppose it was not expensive for a nights accommodation but I know that some of the other hotels are not too much more expensive and are of a better standard.

    4
    « value for money »

    Service was excellent and some small issues was settled by the staff within no time, say within two to three miutes. I like the room which is value for money. Location is good as well and I used only limited facilities like half board and room stay which is good. I like the best is their service but the least is bit smelly when I check in near the reception.

    1
    « Rude staff »

    Treated my husband bad as I witnessed it especially the maid and the receptionist will not go into it as my husband already made a comment and we will be making a formal complaint to best western including photos and recordings of the way we were treated here.

    1
    « Rude staff AVOID!!! »

    Hi after reviewing this hotel online and staying in many hotels in agadir we decided to book in here as I have stayed in best western hotels before, my favorite being movie land on international drive, Orlando, florida. We stayed here for 3 nights after travelling back from ouarzazette I myself live in tiznit,morocco however my family visited so we decided to book in agadir. Prior to booking in the hotel I requested to speak to M Eddaifi due to inquiring regarding my little 4 month labrador pet if she is allowed in the hotel or not. Mr Eddaifi was on vacation at the time however I was told I can bring my labrador no problem so I decided to book in. Please note prior to here I have stayed in the top hotels in agadir which accept pets and none were an issue. Namely sofitel thalassa, who the operations director Mr kamil is always forthcoming about it. I brought my pet to atlantic palace, villa blanche and also golden beach. Upon checking in the first day the waiters told me to tie my dog up outside and eat I insisted not to and decided to eat outside I understand she is not allowed in the resturaunt but the way I was talked to was out of order. Seems like I had a demon with me. The pool guy the next day came to us and told us not to let the dog swim or anything which I fully understood and she did not set 1 foot in the pool however the tourists were coming up to her and petting and playing with her however the moroccan staff just jumped and ran away from her and treated her very unwelcoming. Upon checkout we paid 200dirhams for an extra room for late checkout when we checked out the first room M Elamri who worked in the reception was extremely rude and slammed the card keys down, I had a brief encounter about this to him and he seemed like he didn't care. He started bringing my 4 month puppy into it saying they are not allowed in the hotel - and if that is so why did they not say that prior to me booking and calling up?? Seems extremely hypocritical to me. I understand some people have a phobia but everyone treated the dog like a demon in the hotel which I cannot understand as she is still gods creature. To end the day on a high note the maid Fatima AZURIN was the worst meanest maid I have ever witnessed , she shouted at me and my wife for putting my bags in my other family's room and interfered saying we should not enter - this I could not understand as we booked both rooms and I paid for both myself, also she just seemed to have a chip on her soldier, perhaps she didn't deserve the 50dh tip we gave her that morning or wanted more - who knows. M Eddaifi I implore you to take action against these staff members it appears certain staff even mention that the hotel is not what it used to be and from what I can see you are hiring certain people who don't seem to show certain customer service skills. I am sure customer service skills and body language which the odysee park is lacking is highly important considering you are carrying the best western name and being below 35 on trip advisor out of 80 hotels in agadir is nothing to be proud of and the hotel and it's staff should be striving for improvement. Richard Dring 0671238822

    5
    « Excellent »

    I have stayed in this hotel four times over the last two year during the holydays and I have to say it is one of the best hotels I have stayed in.?The staff are very friendly and very helpful. The facilities are very good. The rooms are clean and spacious. The room service is quick and the food is of a very good standard.?I really cannot find fault with anything about this hotel. Certainly worth staying in if you are visiting Agadir and even though I use it for holydays with the friends it would certainly extend to pleasure.?It is in a good central location near many of Agadir's main attractions meaning that if you are visiting for a break it would also make a good base.

 

Getting to the hotel ...

All directions
·From: Airport. Drive towards the city touristic area, take Boulevard Mohamed V toward the north (port). The Best Western® Odyssee Park Hotel is in front of the hope square, left side of the Boulevard Mohamed V. ·From: Marrakech. Drive towards the city touristic area, take boulevard Mohamed V toward north (port). The Best Western® Odyssee Park Hotel is in front of the hope square, left side of the boulevard Mohamed V. ·From: Essaouira. Drive towards the city center through Boulevard Mohamed V. The Best Western® Odyssee Park Hotel is in front of the hope square, right side of the Boulevard Mohamed V.