BEST WESTERN Plus Addison Galleria Hotel,  Addison

4.0/5  - based on 349 guest reviews.
14975 Landmark Boulevard, 75254-6709, Addison, United States - See map
+1 972 701 0881 +1 972 701 0815

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Dates

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> Room 1

1 adult

 

Hotel advantages

  • 24-hour front desk
    24-hour front desk
  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • Safe deposit box
    Safe deposit box
  • Wireless internet connection in public areas
    Wireless internet connection in public areas
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TripAdvisor Traveler Rating
based on 352 traveler reviews
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Welcome to the BEST WESTERN PLUS Addison Galleria Hotel! The BEST WESTERN PLUS Addison Galleria Hotel takes southern hospitality above and beyond, as the staff members of our Dallas hotel always put the comfort of guests first. Dallas Galleria hotels boast a proximity to over 100 restaurants, and the Dallas Love Field Airport is only nine miles away. At our Dallas hotel, guests are close to the best of the city. We're nearby major corporations and multiple festivals throughout the year in Addison Circle. Staying at the BEST WESTERN PLUS Addison Galleria hotel means there's never a shortage of things to do or see nearby. However, it's great customer service that really makes our Dallas hotel stand out. Hotels in Addison, TX are already known for being friendly, but we make sure you feel right at home. Local attractions, like the Addison Kaboom Town!® Annual Fireworks Show, are charming and fit for the whole family. The dazzling 30-minute fireworks show is choreographed to music and a live radio simulcast on 100. 3 JACK FM. Duck into the local Improv Comedy Club and have a laugh. Need some inspiration? Our hotel staff members are happy to dish up recommendations. Our Dallas hotel is also near major corporations, and business travelers count on us when in town for a meeting or extended stay. Some of our regular guests are employees of the Toni & Guy® Training Center, Mary Kay® Corporate or the nearby airport. If you're here for work, you deserve a property that makes you feel comfortable and welcome. The moment you arrive at our Dallas hotel, you'll be able to relax. Cool, spacious rooms are quiet and ideal for working or napping. Luxurious bedding is a welcome touch after a day of traveling. We're happy to work with families, companies or groups to make your stay as pleasant as possible. Reserve your next stay at the BEST WESTERN PLUS Addison Galleria Hotel today for a memorable trip! Enjoy your stay! We don't accept bank issued prepaid or gift cards except BW Travel gift cards. All cash, pre-paid, rewards points & free night voucher reservations require $100 deposit for incidentals at check-in. Packages accepted for registered guests only.

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Room 1

Guest reviews


in partnership withtrip advisor img
based on 352 guest reviews
 
NOTE ISSUED REFER TO NOTICE SUMMARY NOTES
Excellent
 
136
Verygood
 
114
Medium
 
45
Poor
 
27
Horrible
 
30
Business Business 107
Couples Couples 80
Family Family 97
Friends getaway Friends getaway 29
Solo travel Solo travel 26
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
BEST WESTERN Plus Addison Galleria Hotel,Addison
  • 4
    « Nice Stay! »

    My husband and I stayed here through the weekend of the Thanksgiving holiday. The staff was friendly & the hotel was nice. The room was nice & clean, so was the bathroom. I just found it odd that the coffee maker & ice bucket were in the bathroom instead of on the large desk??? There was a little urine smell every time we walked into the room right at the bathroom door. The air was a bit stuffy & kept going warmer & warmer??? There was breakfast and a small sitting area. We stayed on the 1st floor which we never do but they wouldn't switch us. It was quite though! Last but not least they offer a military discount but wouldn't extended it to us because we booked online & not the phone??? But in all we'd stay here again! Nice place!

    4
    « Very nice stay! Great local. Highly recommend »

    The only reason that I did not give this moderately priced hotel a 5 is that we were created by a serious young woman who sternly warned us that no dogs were permitted and that we would be charged $200 for any damage. Come on! We are old enough to be her grandparents. All we wanted was a quiet place to sleep! The good things: 1. The whole place is super clean. No dirt or dust in the places we frequented. 2. The price is 40-50% less than other local places. 3. There are many, many different restaurants with food to suit any taste and wallet. Several are in easy walking distance. 4. Mickey, the night manager, made me feel at home. He starts working on breakfast early and never stops. He was congenial and treated us like special guests. 5. The bed was very comfortable! 6. Service - We asked for extra pillows and towels and they were quickly delivered. We couldn't figure out how to work the remote and someone came up to teach us within 5 minutes. 7. Breakfast is fine with the standard items. I like that there is a microwave available and coffee 24 hours a day. At breakfast I was able to crisp up the bacon on the buffet to my liking. 8. The room had a microwave and a good sized under counter fridge. We were able to bring food back to the room from lunch and reheat for a light dinner. We will most definitely return the next time we are in Addison.

    1
    « Horrible. Horrible. Horrible. »

    Do not stay here no matter what the cost. Staff is unhelpful, rude and incompetent. i should have known when I called to confirm my check in time and they transferred me out to the the wrong booking company twice! The room was ratty, bathroom dirty and the paper coffee cups were wet on the inside like they were used and the plastic put back on. Soap scum in the bathroom and old worn out towels. Choose someplace else for your stay in Addison. There, are many other inexpensive options!!!!

    1
    « No longer Impressed »

    I spend quite a bit of time in the DFW area for business throughout the year. This is ALWAYS been my choice of hotel over the high end ones. I've stayed here at least 6-8 times collectively over the course of the year. Each visit at least 5-7 days sometimes upwards of 14 days. The first several times it was exceptional service, and great staff. The breakfast is about average for these types of hotels. However, each time I stay, the service and quality of the room decreases. This visit, upon arrival, I waited 15 minutes for check-in. I asked for a King room, in which I was told they are not allowed to change reservations, I explained I've stayed here before, and had no problem with the request. They still wouldn't change the room. The room I was in smelled of mold and mildew. You could tell this was one of there older rooms, as the bathtub was chipped and stained, and the cleanliness of the room was subpar. Mold and mildew stained shower curtain. I woke up the first night with bites all over my feet. However, after not being able to find any type of Bed bug, I wasn't sure they were bed bugs, until having the bites looked at by a professional. I am now 100% positive that they were bed bugs and bed bug bites. DO NOT STAY at this hotel. They will no longer be receiving my business nor my recommendations.

    4
    « Great Location With Good Service »

    This hotel which located very close to many restaurants within walking distance and the hotel itself has very good breakfast which is included in the room rate. When I first walked into my room and found that the furniture was kind of old and wearing out, also my room right next to a king size bed was a Jacuzzi and shower. I thought that was kind of odd, no privacy at all when you take a shower and then they have the toilet in a separate room. I was told that the whole hotel has 4 rooms have this kind of set up and the rest of the hotel's rooms which have the shower and toilet all locate in the bathroom. Personally I am not too impress by the Jacuzzi where it was located and this is something which I have never seen in other hotels where I've been staying in different parts of the world.

    5
    « Premier Jewelry Retreat/Training »

    We had an awesome time. BWP Addison is wonderful. Thanks for a great night's stay. 2 Queens in room with great full breakfast in dining room. Coffee, fridge & great room. Sitting area. Love that all rooms enter from inside with only outside doors needing access card.

    4
    « Red River game »

    Stayed here during our weekend going to the OU vs TX game.. it was a decent little hotel, had a whirlpool tub in the room (which needed some cleaning) and the area around the hotel was very nice, lots of eating and shopping in the area!

    2
    « Mold and mildew. »

    Stayed here based on decent ratings from tripadvisor and an OK rate. Room stunk of mold and mildew. We were so tired, we just went to sleep. Woke up with bad allergies due to the mold. Felt terrible all day. Room was relatively clean, I think the problem was with the HVAC system. Beds were clean everything was decent but the smell of mildew was terrible. Bathroom had some black mold on caulking. Gross, I don't know why they couldn't fix that. Also there is a coffee maker inside the bathroom right next to the toilet. Again gross. Offered hot breakfast, did not like the offerings. Everything seemed weird to me, not good food, maybe something that would be offered in a hospital or prison. Would not recommend the room I stayed in, but overall not a terrible hotel, maybe it was just our room?

    3
    « Bed bugs »

    We stayed at this location for two nights. The hotel was in a hidden location with a small sign that you could barely see. Once we checked into the room it was clean but had a urine smell. I started to itch on the second day and by the end had bites all over me.

    5
    « Weekend trip. »

    Very clean and nice area . Hotel is well kept and clean. Staff is friendly and helpful. Area has a couple of movie theaters and plenty of nice places to dine either upscale right down to fast food. Shopping nearby as well.

  • 2
    « Worst Best Western Plus Stay »

    Arrived and commode would not flush. Bad Sewer odor. Transfer to another room, requested 2 extra pillows. Pillows never delivered. Went to service desk and informed that they were out of extra pillows. Pass by maid storage room and notice 20 extra pillows store in shelves. The sewer odor continued.

    5
    « Exceptional »

    We will stay no were else. Great place cosmetically, safe, service was outstanding, internet strong, ideal location, breakfast was good, no complaints at all. Staff were very nice! The bed was absolutely the best I have ever slept on in a hotel. It worked great for us.

    5
    « Incredible breakfast, friendly staff, comfy room! »

    I almost didn't book this hotel because the pictures looked dated with the plaid carpeting, but I was very pleasantly surprised when I got there! Appears to have recent improvements-room decor was tasteful, linens were crisp & clean-bed was so comfortable! Microwave & fridge in our room was nice, typical amenities in the bathroom. Front desk was super helpful-I was staying overnight checking in after midnight. At check in explaining best place to park to access room & where/when everything was. Breakfast was amazing-typical offerings at a Best Western, but upgraded. The Texas shaped waffles had real fruit toppings (grape & strawberry preserves, cinnamon apple topping), there was a yogurt machine with granola toppings, bacon was actually CRISPY!!! A first at any hotel ever. Late checkout time was an added bonus as well-most hotels are migrating toward the 11 am, but this hotel is still 12-thanks for that!

    4
    « My Stay »

    Everything was wonderful - Location etc. Maybe price a ;ittle high. Will check around next time. The price of the hotel has been increasing steadily. There are several hotels in that area that are great to stay in. The next time I will check out the area.

    5
    « Awesome »

    Every time my husband and I stay here every 2 weeks, its just awesome. A home away from home! Thank you Gabriel is an awesome employee and really shows great customer service every time we visit! Thank you!

    4
    « Decent hotel »

    I was a little worried after reading the reviews, but I did not see most of the complaints that were mentioned. The room was much larger than I expected, and very clean. There was a slight smell in our room, but nothing as bad as people mentioned. We did see a couple roaches in the hall, but none in our room. I would stay here again.

    4
    « Clean and Convenient »

    Stayed for two nights on a business trip. Arrived very late (after 11:30 pm) and the desk person quickly took care of my reservation. The room was spacious and the bathroom clean and up to date. I don't tend to sleep well in hotels so I'm not going to comment on the bed. Liked how close the hotel is to shopping and entertainment. A 7-Eleven was just down the street and a wide variety of restaurants are nearby. Really can't beat the hotel for the price.

    3
    « Inexpensive Booking »

    I booked this hotel on 08/4/16 for a stay on the same date. I got a rate of $65/night plus tax so that was great. I was taking a break in my own home town. This hotel is very convenient to the Galleria area for shopping, but you must have a car. About a 5-10 minute trip to the Galleria mall. There are a lot of restaurants within walking distance of the hotel. If you do go to the Galleria Mall try the Grand Lux restaurant. Their food is great. The room was small. Great for one, okay for two. It would be crowded for more people. The bathroom and room were clean. It's a small hotel. The staff is very friendly and helpful. The pool and whirlpool are located outside and were clean. This hotel seemed to have business people and families.

    5
    « best western review »

    I was satisfy with our room and internet, only the items in breakfast was not variate like other best westerns. the staffs behavior was great. i will recommend this hotel to my friends in the future. I think it is good to stay in this hotel in your trips.

    4
    « Suprizingly good »

    I like to stay at 4 star hotels usually, but this was close and convenient for this particular trip----the staff was extra nice and helpful. that makes SUCH a huge difference----everything else was fine---my kids were happy, so I was happy!

  • 5
    « Thanks for a great stay! »

    This is a very clean hotel. There is lots to do in and around the area. The staff is friendly, courteous and helpful. I would definitely recommend Best Western to my friends and family and my family and I would most certainly stay again!

    4
    « Leisure »

    The room was nice for the price. Breakfast was over by 9:00, which is early when you are relaxing, so we skipped the breakfast. There was a smell in the room that bothered us at first, but we were able to adjust to it once we were in the room for a few minutes. It was a musty smell.

    2
    « Not terrible, but not recommended »

    The Best Western Plus in Addison is not a terrible hotel, but even in the budget price range it could have been better managed. On the bright side, the staff were super-friendly, the furniture in our room was relatively new, and the bedding was comfortable. And the internet worked wonderfully well. So the hotel isn't all bad. But . . . Our room had a stale smell (you get used to it eventually) presumably from the fact that it had not experienced fresh air or sunshine since the day the roof was finished. There was a small window, completely covered by thick curtains. The window couldn't be opened. While this is understandable from a security standpoint, a room with no fresh air needs building-wide ventilation system. If this hotel had a ventilation system we felt no signs of it. Our bathroom was clean ... except for a clump of woman's hair on the wall (a bit strange). Also the shower bar (holding up the curtain) had been installed upside-down, making it almost impossible to keep the shower curtain closed, because it kept slipping to the middle (the bar was designed to be high in the middle and low on the ends, but it was installed high on the ends and low in the middle). On subsequent days our bathroom was clean (no hair). If you need a place to stay for the night while driving through, the Best Western Plus Addision Galleria would be good enough. If you're staying in the area for several days (as we were) you would probably be happier somewhere else.

    3
    « Pool was not clean »

    When we checked in our room had a strong smell, I think it was the cleaning product that was to strong. We also wanted to enjoy the pool but it was dirty, we found several cigarette butts in the pool and it looked like it had not be cleaned in several days, Pool area was not maintained

    2
    « Stay at your Own Risk »

    This is a older property and you can tell from the start. Rooms were outdated with few plugs to charge things. Also I will never understand why when you have four in your room with two beds that they would only leave three towels. We even went a got the fourth towel the first night but the cleaning crew took it and only left three. There is only one elevator (hot- no ac) in the whole building. You find yourself walking down one long hallway to get to it then getting off and walking another 100 yards back and around to get to your room. The keys card pads are really clumsy to use. There were unfriendly smells in the room and hallways and our friends had the smell of fresh paint in theirs. Another friend checked out after finding roaches in there room and no shower curtain. Fortunately we did not see any. This property is in a nice high activity area with a whole bunch of great places to eat. But the property is difficult to get too at times off beltline when there is a lot of traffic. There are way too many other nicer choices of places to stay if your in this area. You know the old saying - you get what you pay for. We checked out a day earlier than expected. We would choose another place next time.

    5
    « A great stay at the Best Western Plus Addison Galleria Hotel in Dallas,TEXAS »

    A great stay at the Best Western Plus Addison Galleria Hotel in Dallas, Texas, USA. Had a great sleep in the very comfortable bed. Breakfast was delicious. Very nice and helpful staff at the front desk during check in and check out made my stay more enjoyable, and I would highly recommend this location.

    4
    « Good hotel, low price »

    It's a very good hotel or a low budget. Has all the basics, staff is friendly, just the breakfast is not all that good. Internet works fine, the is a good and clean pool. The microwave and refrigerator helps a lot, you can buy things on the Whole Food Market(15m by walk) ou on 7up(very near the hotel, less than 5m) an do them easily ant your room.

    3
    « Good deal some flaws. »

    Another 3 days in Dallas for a conference. I decided to stay at the Best Western because of price, I saw that this hotel was remodeled and near lots of restaurants. I arrived a little late due to weather. Upon arrival i had to wait in the lobby for almost 15 minutes before anyone showed up to the front desk. Needless to say I was not in a good mood after a couple delays. The room is spacious, the breakfast is good, the only other issue I had was that there was a dead cockroach near the AC by the window. Now im a guy and cockroaches dont bother me, specially dead ones. However, this dead guy stayed there on the carpet through two turnovers. To be fair to the hotel. I did not notify them or complain about it. But it was a test to the cleaning staff. Whom also left a hefty bottle of cleaner in the bathroom. Internet was awesome though!

    5
    « fair price, good quality »

    Decent room, typical motel breakfast. Friendly staff. At check-in I asked for a blanket and he immediately gave me one. The breakfast food was always stocked. I thought the price of the room was fair as in not too high.

    3
    « Oké »

    I would give it 3,5 but 4 is to much. WiFi very poor. Fitness center was good Room was good and breakfast oké Pool is very small, no towels available at the pool. We could not get in true de Side doors as they told us. Bed was comfortabel. We had à problem with loud noise from the room above us and it was quickly fixed.

  • 4
    « Wedding on Hot Saturday »

    The location is wonderful, surrounded by several restaurants, delis, mini stores, dessert spots (all within walking distance), and the Galleria mall is a 2 to 5 minutes drive away. The hotel staff was friendly and had a sense of humor, they offered breakfast for every guest, the room were clean, we'll kept, and bright. The only negative was the amount of heat on the elevator and in the stairwell. Otherwise a great place to stay for business or pleasure, or with family.

    2
    « Nice hotel, but staff is unable to control noise »

    The hotel night staff was unable to control the noise made by motorcycles which were arriving and partying up until around 1:00 am. My family stayed in the room for three nights. The first two were ok. I asked the hotel management to comp the room for the one night we had problems, but they refused. They did offer a $25 gift card and 5,000 Best Western points. Better than nothing, but a good nights sleep prior to a long drive would have been better.

    4
    « Great Location »

    This hotel is surrounded by a large variety of nearby restaurants and bars. It is clean and well staffed. Our room requests were handled promptly by Alex at the front desk. During our stay we were also assisted by Matt and Gabriel, all very courteous and friendly. We used the pool area which was well maintained and the surrounding area was kept very clean. The free breakfast was a little above average for quality, but the staff kept plenty of items available throughout the serving time. I would recommend this hotel on its own merits, but especially for its location..

    2
    « Nice, but........ »

    The room was really nice, clean and all. But the smell that greeted you when you opened the door was not. It smelled if mildewed dog or wet chicken or a cross between. Which is funny because they require a $100.00 incidental deposit. Too bad i cant ask for an olfactory offense deposit. Even cutting on the air conditioner didnt alleviate the smell. Plus what i paid for the room even with my discount, i should have a smell free room. I wont be back. I have a problem with smelly rooms. I cant stand them.

    4
    « Good hotel for the value »

    Like this hotel for the value. Room was comfortable. The A/C was fantastic which in TX is a must. Good overall quality for the money. There are a few minor imperfections that could be improved upon. We had a moldy smell in our room. Febreeze fixed the problem. We discovered the issue and reported to the staff upon check out. I hope it was fixed.

    3
    « Business Conference »

    The overall experience was good. The staff was very pleasant and helpful. The conference room is basic but if you need to get a group together it will meet your needs. The property is clean and well kept. There was no category for good only average to very good. The rooms were good. The conference room was average. FYI Addison has every imaginable restaurant available from $ to $$$$. Some are within in walking distance none of which are more than 5 minutes from the property.

    5
    « Girls Weekend Stay »

    I highly recommend this hotel for any type of stay. We were having a girls weekend. It is conveniently located to many many restaurants and also activities. There were three of us women and they actually had a room with 3 Queen beds. What more could you ask for?

    2
    « Great customer service but .. »

    When we entered the room it smelled as if we had entered the pool room literally. I called the front desk and was told crack the window to air it out some. I was unable to get it open and honestly felt like it wasn't my job to do such a think. Honestly the smell never changed it was steady and strong. I called once again and was told there was nothing he could do as the hotel was full. My family including a small child had to breath that smell whatever it was chlorine or some type of chemical the entire night. Since we paid with a card it was no use asking for any money back to find somewhere else. It also got really warm in our room at night it's as if someone else was controlling the air even though we had the option to do so was in the room. There was also hair in the tub wrapped around the faucet. We will not be returning. The staff was friendly. The only plus.

    2
    « Bad experience »

    Terrible breakfast, imitation eggs, poor selection, shut down at exactly 9 AM and they hauled everything off and unplugged every cord including coffee. The rooms had poor acoustics and you could hear a water faucet turn on next door. The signage off the road to get there is so hard to see we drove by several times before we found the small sign to turn. We would not recommend this Best Western,

    4
    « Really Nice Hotel in a Great Area! »

    My sisters and I stayed here in January 2014 and attempted to stay here this year, but had a family emergency and forgot to cancel the reservations (so I ended up paying for one night for two rooms) for March 2015. I tried to get a refund but the manager did offer to give me one night stay rate to use within 60 days of making the phone call. Despite this mishap, I would still recommend this hotel as it is in a really fantastic areas close to restaurants and not too far from shopping. My sisters and I love this hotel and would stay here again.

  • 5
    « Exceptional »

    Great rooms, pool, gym room, breakfast, and staff. All were very helpful. The rooms were clean and there was plenty of selection for breakfast. The pool and hot tub were clean and had ample room for my group. The beds were very comfortable. There is an airport close and planes fly low over the hotel, however, I never heard them in my room. I recommend this Best Western to families and couples.

    5
    « great stay »

    I always stay at a best western, people are friendly, price is right, I would tell all my friends business partners, that it would be a great place to stay, so far any of the best western hotels have been a pleasure, no trouble at all, people are very thank full when you stay at there hotels gives you a good feeling

    5
    « BEST WESTERN IS THE BEST BY ISMAIL VAID »

    BEST WESTERN .is not very expensive place to stay specially both hot and cold breakfast includes with your stay at no extra charge plus free parking and high speed internet too.I have stayed other hotels also but there is always be problem either with the room ,cleanness, parking or specially bedding comfort. I have also noticed the price may be paying few bucks more but compare the quality of stay for that price i am paying at BW.

    4
    « Not a bad place for Best Western! »

    Nice and decent interior. Breakfast had a good attendant when I was there (April 2016). TV was okay, room was not stinky. Parking lot was well lit. Good location. Everything in the gym worked! I usually avoid Best Western at all cost because of the shyster "Patel" clan that historically runs these hotels, but this is okay and well kept. Walk down the street and enjoy the greenery of the business parks.

    3
    « A few issues »

    I had 2 rooms one of my rooms had an odor the window was open when I got there I guess they was airing it out my other room toilet was stopped up but it was ok for a night I got a good price on the room and the area is great so for the price you cant beat it

    4
    « Decent, Clean and no surprises »

    Conveniently located and traffic congestion is not a concern for weekenders. The warmer spring weather in Dallas During late April have guests using their pool till 9+ in the evening so ask for a room that does not face the pool if in the ground floor. Wall AC unit has temperature indicator instead of those with low-med-high. Still you'll hear it kicks in at night (bummer for light sleeper) Breakfast is decent with both hot and cold items. Staff top up items quickly too. A good over night spot for us

    4
    « Location!Location!Location! »

    Friendly Staff - Great location close to everything in Addison. We have been staying here for almost every trip to Addison for at least 5 or 6 years. Rooms are updated and clean. Parking is has never been a challenge. Breakfast is decent for the price - you get real protein.

    4
    « Best Western Plus Addison »

    The hotel was nice and clean. Would definitely stay there again. The breakfast was hot and good. The late night check in process was smooth and the front desk agent was very nice and polite. The actual room was clean with no issues. The carpet was clean and so were the other pieces of furniture.

    1
    « Worst hotel experience of my life »

    My wife and I reserved a deluxe room (with sofa) at the Best Western ?Plus? Addison Galleria Hotel with an arrival date of Wednesday, April 27 and a departure date of Saturday, April 30. Upon arrival, my wife immediately noticed that the ice maker, which was right next to our room (#121), made an incredible amount of noise. We went back to the check-in counter and asked to switch to a room where we wouldn't have such a loud device right next to us. We were told that they only had smaller rooms without sofas available. As we didn't want to switch to a smaller room than what we reserved, we left it off that we would see if it would work and, if not, come back to switch to another, albeit smaller, room. Within approximately one hour of arrival, it became clear that the room was far too noisy and we would never get a good night's sleep. As such, within an hour of check-in, at approximately 3:30PM, I went back to the front desk and spoke with the employee who checked me in as well as with the manager, Andy Patel. I was asked if we used anything in the room and I replied that we used one washcloth and a hand towel but everything else was untouched. I was told that, due to having used the washcloth and hand towel, the room had been ?tampered? with and they were unable to get us another room. I was shocked to hear this and asked why we couldn't simply swap the washcloth and hand towel. I offered to do so myself. The reply was that the room had to be cleaned by housekeeping because it has been ?tampered? with and housekeeping had already left for the day. Keep in mind this was at 3:30PM. I started that my wife and I would not be able to sleep the night and that we would have to go elsewhere. I was told that since we ?used? the room, we would be charged for one day's stay. I again advised that we complained immediately upon arrival and that we were in the room less than one hour. I was again told the same in addition to being told that the situation was my fault because I should have specified, when making the reservation, that I wanted a room away from the ice maker. I went back to speak with my wife, who I had asked to wait in the room, and, while going back to the room, I noticed approximately four doors down from the room a housekeeping cart and an employee cleaning that room. I stopped another employee and asked if she worked for housekeeping. I was told she did and that not only was she there but there was also a housekeeping supervisor on that same floor. I then spoke with my wife and she decided she would try to speak with the manager. She was told substantially the same as I was told. However when she specifically asked why they couldn't move us to another room, she was told that there were no rooms available despite multiple, albeit smaller, rooms having been available one hour prior. I subsequently advised the manager that, despite his having stated housekeeping had already left for the day, there were still housekeeping employees on that floor and cleaning rooms. Appended to this review you will find a photo of the hotel room on the left (with my wife, standing in front of it, redacted for privacy) with the ice maker next to the room on the right  and the housekeeping cart a few doors down. I advised I took a photo of the housekeeping cart still there a few doors down. I was advised that those housekeeping employees were not assigned to the section of the hotel with room #121. How convenient! I stated that we were leaving and that their insistence on charging us for a night's stay when we would have to pay for another hotel for the same day due to no fault of our own was objectively unreasonable. I advised that I would be reviewing their hotel poorly on Yelp and TripAdvisor in addition to disputing the charge with American Express, my credit card issuer. I was sarcastically thanked for having provided that information and told I would be charged nonetheless. In a final attempt to resolve the issue without having to dispute the charge, which costs the merchant money in the form of a ?chargeback? fee, I called Best Western corporate and advised them of the situation. In response, the following day, I received an email from the very same manager I had dealt with indicating, in pertinent part, ?I have investigated your comments and found no prior request was added to reservation about needing room away from ice machine and as our agent tried to move your room right after check-in you declined to move as a result we had no rooms to transfer you after 1 hr. We checked the room after you left and show the entire room was used including shower so we were not able to provide a refund to your account?? This reply fails to acknowledge that the room we were initially offered as an alternative was smaller and was not of the same caliber as what we reserved and we were told to come back to the front desk if we changed our minds. It does correctly acknowledge that we complained upon arrival and that we came back to complain within approximately one hour of having checked in. Conveniently, all available rooms had allegedly been booked in that short time. To say that the entire room was used within an hour is not only as false as his prior assertion that housekeeping had already left for the day but it is clearly an invented pretext to justify an arbitrary decision to charge me for services not delivered as an ordinary person would expect. Namely, an ordinary person would expect, without having to note a preference on a reservation, that a hotel room would be quiet enough that he would be able to sleep through the night without being awoken due to excessive noise. You'll notice there was no denial that the room was unreasonably and objectively noisy. Rather, there were assertions (some untrue) as to why the problem was the customer's fault. As previously alluded to, before ever looking at the room, they advised that they would be charging me for a night's stay based on a washcloth and hand towel having been used and the room, therefore, having been ?tampered? with. The room was never inspected or visited by staff prior to my being told they would be charging me. Consequently, the assertion that ?the entire room was used? is a fabricated justification for a decision that was made prior to the hotel ever having set foot in the room. To punish a customer for failing to note a preference, that he would have no reason know in advance of arrival, on a reservation is a pretext for a greedy individual's poor business decision. My wife and I ended up having a difficult time finding another hotel, as the adjacent La Quinta was fully booked and the nearby Hampton Inn was also full. We ended up staying at a more expensive Marriott because we were left basically stranded in the middle of Dallas. The Best Western ?Plus? should be happy we haven't asked them to reimburse us the difference, as we reasonably relied, to our detriment, on being able to stay at their hotel.

    4
    « Excellent place to stay at a great price »

    The staff were courteous and helpful and the hotel was clean, comfortable, and quiet. I really like having breakfast available which saves me time in having to find a place to eat. They did recommend dinner options that turned out to be wonderful.

  • 2
    « Only good thing was the location »

    Super dim lighting, incompetent staff, front desk button didn't work, you could hear everything going on. The location is the only reason I stayed here. If you're looking for a good location and not much else, stay here.

    4
    « Good hotel in good location »

    The location was the main point for staying here, never been to Dallas. Easy to get to but not too close to the freeway. The hotel is clean and staff is good. Many restaurants near by, Whole Foods, and other stores. Free breakfast wasn't great, there are better breakfast options just a block away.

    5
    « Amazing Hotel »

    If you are with family as i was the Presidential suite is the room to get! The bedroom and living room had plenty of space. The staff was both friendly and helpful. Its close to anything you want in dallas. Lots of near by restaurants and a short drive to the American airlines center to catch an NBA game. Great breakfast. Thanks for a wonderful time!

    5
    « Price is right! »

    Very convenient location! Staff very nice and the complimentary breakfast is a full breakfast very nice! Not over priced and the staff make sure that you are taken care of and that you have what you need.

    4
    « 4/5 »

    This trip was part of a retreat for 7 of my resident assistants from the university I work at. Everything about the hotel was great. The guy running the front desk, Matt, was incredibly helpful and very kind. Beds were comfy. Hot tub was great. Pool was pretty cold. Breakfast had a pretty big variety. Down sides: 1. Rooms were kind of small, but that's not too big of a deal. 2. Around 11:00PM, a different hotel worker (not Matt) knocked on our door and told us he was giving us a "final warning" about noise or else he would kick us out. We didn't think we were being too loud. Prior to this, we had not received a single noise notice from anyone. The worker wasn't very kind and it kind of threw us off because he was the first person to tell us about noise. I told Matt about this in the morning and he was unaware of this interaction. Either way - Matt was pretty nice about this and apologized.

    4
    « Great location »

    We have stayed here many times. It is convenient to the activities we engage in and the rate is always good. Service is always good. We visit family in the area often and usually stay at the Best Western in Addison. The hotel is close to many restaurants and the Dallas Tollway.

    5
    « Rep Trip »

    You truly need to get rid of the instant coffee an go to fresh brewed. Other than the coffee the room is very comfortable as is the rest of the hotel. The hotel location is great with numerous excellent restaurants within walking distance.

    5
    « Nice place »

    A very nice. Clean place. Hottub was great too. Hot and strong bubbles. . Clean rooms. Good breakfast. .... pool was refreshing. Quite hallways. . Kid don't have much to do here. No kid pool. But exercise room was ok too.. everything worked just fine. Great price. Friendly staff as well

    3
    « Mediocre hotel/Unfriendly staff »

    Facility is in a safe location but there was no parking. I would go out and get in around midnight only to find that there was no where to park my car. Hotel room was as expected, everything was older. Had problems often with the front desk having no available staff to help me check in, check out, or answer questions. Cleaning staff were above and beyond, however: very nice and went the extra mile.

    5
    « A surprise by the Galleria »

    When I booked this room for three nights I was a bit apprehensive because of the length of our stay. Apprehensive no more. We loved our stay. I was close to downtown (Cotton Bowl, Fairgrounds); W's Presidential library, Highland Park, Costco...all the places we wanted to go. If your a progressive and can't get over yourself, this is not the place. If you are a normal person who likes to invest their assets in great dinners (Café Pacific in Highland Park Village) this is your place. Plus Addison is a great nearby location with a Whole Foods. Thanks Best Western!

  • 5
    « It is what it is....and it is good at it. »

    As I read some of the negative reviews on this property I see a problem that exists in 2016 America. Folks want a Rolls Royce with a lifetime service policy for the price of a 1996 Chevy Malibu with 4 bald tires. This is a mid-level hotel and not intended to be the Ritz Carlton. The price was more than fair as the location was perfect. The breakfast was more than adequate in the morning to get you going. The staff was polite and prompt. The property was very well kept from landscaping to the interior and I noticed none of the smells other mention. If i had one concern it was the bed was a bit harder than I am used to but I woke up with less back pain than usual so maybe that was a positive. The pillows were more than plush enough, As to the location, there is easy access to the Dallas tollroad and I635. There are literally dozens of restaurants of every type within 1/4 mile and many deliver. There are several across a side street including a convenience store.

    2
    « Bad customer service »

    Very unprofessional desk clerks. Room was very clean and comfortable. My previous visits were great with never any problems. I will never stay at this hotel again. I will stay at the La Quinta next door as I have never been treated badly by hotel staff.

    1
    « HORRIBLE!! »

    Check in late so already we were tired! After going to dinner we come back to relax just to find someone else's dirty clothes left in the bathroom, the TV remote had food all over it and when I called down to the front desk to report it all they said was "I'm sorry about that would you like for us to come pick those items up" REALLY! Didn't even offer for us to get another room. We stayed because it was late and we were tired. The next morning you could hear absolutely everything! Housekeeping knocking at your door at 9am! People upstairs, in the hall, down the hall, outside, etc...we get up to get ready to check out cause we are not staying another night as planned. As we go to open the door it literally falls apart and locks us in, housekeeping was just outside and was able to let us out and as they were walking away we heard them say that the door had been reported several times before! Now since I booked through a 3rd party I am waiting to see if I will get my money back! Worst experience EVER!!!

    3
    « All in all we were not pleased. »

    We were not pleased with our stay at this Best Western Plus. We had no time to change rooms or hotels much less to complain, although upon check out I did let them know about the Light bulb missing in entry. There was also a dirty smear on the chair cushin, the bathroom smelled like mold, a loose plug outlet in bathroom. Our room was Very noisy, we could hear people walking and talking in the hallway, and clanging of vending machines in hall. Breakfast was strange and tasteless, we had foam eggs and when we ask what kind of bacon was being served, we were told it was pork. Later we found out it was turkey and could have enjoyed it with our foam eggs. The gentlemen at the check in and check out were very nice and professional. We did not have time to lodge a complaint, as we were on the run from check in to check out. It should have been clean and all fixtures working properly. As for breakfast if it is free there is no room for complaint. All in all we were not pleased but it was acceptable for the price and I'm sure they would have done something if I had time to deal with the issues at hand but as it were, I did not have that luxury.

    4
    « Best Western PLUS Addsion Galleria »

    I have never stayed at a Best Western and I was skeptical when the reservation was made. I was pleasantly surprised by a nice exterior, clean and very quiet interior and a helpful staff. I had a small issue with my TV reception which the staff was quick to rectify. The room was comfortable and the experience was very nice. Close to restaurants and convenient stores. I will stay here again when I am in the area for business.

    3
    « Good hotel, but the bed was way to firm »

    I liked this hotel. The staff was very friendly and it was in a good location. However, I did not sleep really at all. The beds were way to firm and it actually hurt my back. I haven't slept on a bed this uncomfortable in a while. I know this is kind of a personal preference, but it really did impact my visit.

    5
    « Underrated hotel »

    The hotel is a great price for a spacious and clean room. Definitely will book again since the price matches the high quality of the room. Most people might not consider Best Western when thinking about booking hotels, but after trying two different locations, both were convincing enough to have me always check there first for a hotel before looking at others.

    4
    « Best Western Addison Galleria »

    Pros: Location of the hotel is good, conveniently close to 635, Dallas Tollway, Restaurants are close walking distance. Rooms are in decent shape, beds were good to sleep. Cons: Noisy neighbors who create a raucous at 3 Am. Voices travel through the walls if loud.

    1
    « First floor nightmare »

    Just left this hotel.today horrible it's nice but they put us by exit door on first floor my kids and I didn't fall asleep till after 230 door opened and closed till 230 am then as we were leaving we got locked out of our room and it wasn't even 12 I will never stay here again

    1
    « Unfriendly staff, dank and tiny rooms »

    The hotel staff were the most unfriendly people in the customer service field I have ever met, from check in until we cancelled the rest of our stay after 2 nights and left early to stay at a better hotel. Immediately after entering the room I noticed a funny smell (mildly dank /mildewy) and found a random cheap bracelet on the floor (raising the question of the thoroughness of the cleaning prior to guest check in). The "king jacuzzi suite" consisted of a super tiny room (my college dorm room was way bigger) with the jacuzzi (containing the one and only shower for the room) two steps from the bed. The dorm-like feel continued with random room checks, being yelled at for keeping the window cracked while inside, and signs posted about no food in the rooms. Save yourself an abundance of headaches and avoid this establishment like the plague you just may get from staying there!

  • 4
    « Nice Surprise »

    Haven't Stayed at a Best Western in 10 years. This was a nice surprise in a great area with shopping, restaurants and close to UT-Dallas. Large modern rooms and the breakfast was very good with several choices. Will do it again! BG

    3
    « stay »

    My stay was cut short from a over flowing toilet that the manager said was our fault so he would not move us to another room. We arrived at the hotel at 1:30 am and by 6 am the toilet over flowed are 2 flushes.

    3
    « Family visit »

    The hotel itself was clean. The breakfast was less than satisfactory....choice of food was slim, and looked unappetizing. I found the front desk staff unhelpful, inappropriate, and unprofessional. I had an early morning flight and was delayed in checking out by the front desk...when the person on duty choose to schmooze with his buddy and then shine me on when I asked him to hurry. Unacceptable.

    5
    « Perfect! »

    I have stayed at this hotel twice in the past 12 months and is the only hotel we will stay in when in this area. The font desk staff was very accommodating and nice. Both times I used the laundry facilities and and found them clean and secure. (room key required for entrance). The area is very safe with tons of restaurants and other shopping. The breakfast selections were varied, delicious and filling. Great fresh fruit.

    5
    « top in dallas area »

    I have stayed at this hotel in excess of 55 times, always clean rooms and common areas, courteous staff, and close to numerous restaurants and shopping. There are also venues of entertainment close enough for those who do not mind walking a couple blocks. With all of these surrounding shops and retail the location is excellent for those who are in town for extended time frames.

    5
    « Pleasant and comfortable »

    We have stayed here before it is close to the tollroad and lots of restaurants. The breakfast is good but we usually eat elsewhere. We visit Dallas area about five times per year and stay here. Thre fact that we have stayed here before speaks for itself.

    4
    « would seriously consider staying again »

    matt send me what i requested to my home city per our phone conversation before arriving. i forgot the breakfast hours one day arriving after 9:00 am but alex arranged for me to get what i needed which was very nice. lee was friendly, helpful, and had a good personality. the only thing that i would suggest to help prevent a lawsuit from a hotel guest is put very inexpensive mats on floor of shower tub suction cups on bottom and traction threading on top. the tub is very slippery when taking a shower.

    5
    « Clean and Convenient »

    The hotel room was clean, the hotel staff was friendly and the location was convenient to get to everything in the area quickly. My son and I came to town for a tennis tournament at Greenhill School which was less than 6 minutes away.

    5
    « Traveling with X-Mother in-law. »

    My Daughter was nominated for a Rising Star Award. Thus the trip to Dallas. 4-hour road trip. Music, nice drive, a stop at Buc-es for a much needed distraction. Plot twist! X-mother in-law was riding up with me. After 4 hours of nonstop talking. I was able to secure a room with a second room attached at great price with Best Western. It was nice to be able to have a private room attached to the double room. The surrounding hotels were a bit pricy and only offered double rooms. I did not want to secure two separate rooms. I would stay here again and highly recommend this hotel. Daughter won the award, And I endured another 4 hours of nonstop talking on the way home to Houston. At least I got a good night's rest. The elderly you gotta love them!

    5
    « beyond expectation! will come again! »

    everything looks like new, organized and clean! staff is very friendly and supportive. love this hotel and will surly stay next time we go to dallas. we got a very nice rate from Expedia and this added up!

  • 4
    « Getaway »

    2 Night stay. Room was decent, and facility looked clean. Breakfast was included but cant comment on it, since we didnt attend. Only issue was that we like the room freezing and we couldnt get the AC as cold as we wanted. We were out and about most of the time we were there. Near to lots of different places to eat and shop.

    1
    « RESERVATION MADNESS »

    Paid in advance for two nights. Was locked out of room second night, had to pay AGAIN, Staff could not figure out how to check my reservation tho I had confirmation number of my two night reservation. Very unprepared to handle anything out of ordinary, even manager acted like he was dumbfounded and was not the friendliest person during this crazy nightmare. After a full day at UT SE Medical center I was not ready to deal with this problem. I may be staying in this area once a month for several years for medical treatment and will look for other accomadations.

    4
    « Fantastic Location »

    We always stay at this Best Western when we are visiting Addison.. great location and nice hotel plus good value! Within walking distance to lots of entertainment and awesome restaurants. Very well lit area for walking late at night and safe and secure.

    5
    « Great hotel »

    Nice people. Good location. Clean rooms. Staff was very helpful and friendly. I would suggest this hotel to anyone and plan on staying again in the future. The location is within walking distance to some great restaurants and night life.

    2
    « A disappointment »

    This is a 3 star hotel. The rooms are big and clean. 5 of us met from all the over the country to work for a charity nearby for a week. The breakfast was standard for this level hotel but i could not eat it so we went out. Plenty of choices right in walking distance. The common areas are small so we were not able to get a seat for breakfast. Then in the eve the rooms are too close to this small area and not really usable. So if you want to socialize with your group for get it. Also we had a bad experience with an inexperienced desk manager. He was rude and not able to compromise competing requests from guests. The night person who comes on at 11 is great but the one before him very inexperienced. We were so dissatisfied we moved to the La Quinta next door after 2 nights in this hotel.

    5
    « Great Stay »

    My experience at this hotel was Great!! my daughter and her friend loved it. It was within walking distance from the event we were there for at the Addison Improv Club. So many different restaurants to choose from that are also within walking distance in case you don't have a car. The Dallas Galleria Mall is within 1 mile of the hotel. We were able to Ice Skate, have dinner, and be back at the hotel to have a great night sleep before driving back to El Paso the next day. The hotel staff was extremely helpful and very welcoming. I will stay at this Best Western again when ever we are attending events in the area.

    5
    « Perfect »

    I chose this location based upon reviews I had read on Trip Advisor, and they were absolutely correct! Friendly staff. Spotless rooms. Very comfy beds. (I cannot comment on breakfast as we met relatives in a near-by restaurant that morning.)

    3
    « It was okay »

    It was a rather noisy hotel. We had a first floor room. The lock on bathroom door was broken, and we had to REALLY push on the door for it to even close. Room décor looks old. Carpet could have been cleaner. Not much for TV channels.

    5
    « Nice Relaxed place to get away!!! »

    Great place to get away for the night. Rooms are spacious and clean. The jacuzzi rooms are awesome. Staff is nice and its quiet.The bridal suite is the best. Breakfast is served every morning a abd its soooo good.

    4
    « Secluded Oasis »

    I travel each week for business. I found this property to be clean quiet and convenient. The room was clean as well as the bathroom. I chose a top floor so I experienced limited noise from other guests. It was a relaxing stay.

  • 5
    « the call it best for a reason »

    I have over the past 3 years had over 150 hotel stays and Best Western continues to rise above not only the completion in the same price range but those who charge for namesake only as they do not come close to the cleanliness, customer service, and overall good feeling of staying at a Best Western....they call it BEST for a reason.

    4
    « great value »

    This is the second time we stayed at this particular hotel and were very pleased with the central location for our needs and the neighborhood. There were a lot of restaurant choices near by. we were able to easily access the toll road and were far enough from down town that traffic was reasonable.

    4
    « Don't read the bad reviews - great hotel, very clean, very good service! »

    I booked this hotel "on the fly" while on a business trip in Dallas. My original hotel was horrible, so I checked out before I even stayed. I called and got a room immediately at this Best Western. I've always had good luck with Best Western hotels, and this was no exception. I did read the TripAdvisor reviews before booking and noticed several poor reviews with comments about safety, poor service, etc. My experience was excellent, and I found the service to be superior. I had an issue at check-in (no fault of the hotel), and the gentleman at the front desk was so patient and helpful. He got on the phone with the booking agent/company...and took care of everything. The hotel is also in a great location - easy access to the highway, close to restaurants, shopping, bars, etc. and not a bad commute to the airport.

    5
    « I used my B.W. points »

    I used my B.W. points, the hotel was clean, the room was large and the bed was confortable. Good breakfast, staff were friendly and helpfull. The wi.fi in the room was speedy. The hotel was close to many good restaurant.

    5
    « Staying in Texas »

    I enjoyed the excellent customer service at this location. The rooms were very comfortable and the staff were first-rate. It is centrally located and makes it easy to find restaurants, shopping and anything else you can think of. The outdoor pool could use a cover to keep the leaves and bugs out. But that would be my only complaint. It was a wonderful stay and a great value.

    5
    « Best Western Addison, TX is Best for Business »

    While traveling to build cell phone towers, when in Addison, TX we love to stay at the Best Western. The inviting staff, the spacious rooms, the flat panel TV's, the super comfortable beds, and a delicious hot breakfast are just a few of the reason that we have stayed in the past and why we continue to stay at the Best Western Addison, TX.

    4
    « Wonderful Stay »

    The hotel was comfortable, the staff was friendly and professional. The internet wasn't as fast as i expected, however it got the job done. I enjoyed going to the gym each day. The equipment was sufficient for getting in a decent workout each day. Breakfast was blah..But overall a wonderful experience.

    5
    « Will stay again »

    Very comfortable, clean, quiet, and near great restaurants and shopping centers if extra items are needed. The breakfast was filling and had everything needed for a variety of food choices. It was fresh hot and tasted good. The staff was friendly and answered any questions asked. It was quick check in and quick check out.

 

Getting to the hotel ...

All directions
·From: Dallas Fort Worth International Airport. Take the north exit out of the airport. Then take 635 East (LBJ Freeway), Exit 22C, Dallas North Tollway- North, go two miles. Exit Beltline Road, turn left go two blocks to Landmark Boulevard, then turn left. The BEST WESTERN PLUS Addison Galleria Hotel will be on the right. ·From: Dallas Love Field. Take Mockingbird West to North Dallas Tollway North. Exit Beltline Road, turn left. Turn left on Landmark Boulevard. The BEST WESTERN PLUS Addison Galleria Hotel will be on the right.