BEST WESTERN Summerhill Hotel and Suites,  Aberdeen

4.0/5  - based on 385 guest reviews.
Summerhill Court, AB15 6TW, Aberdeen, Great Britain - See map
+44 1224 315100 +44 1224 498980

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> Room 1

1 adult

 

Hotel advantages

  • 24-hour front desk
    24-hour front desk
  • Cocktail lounge
    Cocktail lounge
  • Restaurant
    Restaurant
  • Safe deposit box
    Safe deposit box
TripAdvisor Traveler Rating
based on 386 traveler reviews
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We're all about you here in Aberdeen! At BEST WESTERN Summerhill Hotel and Suites, we care about comfort as well as convenience, so whether you're here for a few hours or a few days, you can expect the height of service from our friendly staff. 45 modern bedrooms with flat screen TV, a fridge and free Wi-Fi will take care of the creature comforts you need, while 23 of the rooms have mini kitchens with Microwave ovens to give discerning guests exactly what they want. All ensuite bathrooms have power showers for added luxury. As far as food is concerned, our modern bistro style restaurant and bar serves traditional homemade food in tasty surroundings. Or should that be tasty food in homely surroundings? Either way, you'll be close to such points of interest as Aberdeen Art Gallery, the Botanical Gardens and Royal Deeside! Enjoy your stay. Please note the hotel does not serve dinner on Friday & Saturday evenings. We apologize for the inconvenience.

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Room 1

Guest reviews


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based on 386 guest reviews
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NOTE ISSUED REFER TO NOTICE SUMMARY NOTES
Excellent
 
142
Verygood
 
142
Medium
 
49
Poor
 
39
Horrible
 
14
Business Business 124
Couples Couples 123
Family Family 54
Friends getaway Friends getaway 29
Solo travel Solo travel 29
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
BEST WESTERN Summerhill Hotel and Suites,Aberdeen
  • 5
    « Wonderful stay »

    Booked last minute to be with a friend attending ARI, which is very close by. The double room was above expectation, very comfortable and slept well despite being road side. The toiletries and hamper of snacks and drinks were a wonderful touch. The dinner in the restaurant was of excellent quality and price and all staff, reception, dining room etc were friendly and helpful. Would recommend staying here.

    1
    « Never been a 4 star »

    Im not one to normally complain but i feel i need to share the poor experience i had in this establishment. The room smelt of spanish drains. there were scum marks around the bath and seamen stains on the upholstery. the heating was uncontrollable and on full blast to make it feel even more like been in hell. The restaurant fine dining was more like microwave meal city at the best and the breakfast was dried up slop. I know ive been a bad lad in my time but this has to be a life changing experience as i dont want to go to hell after a visit over the last 24 hours Parker Manther will not be stopping here again

    5
    « Excellent. Value for Money »

    Nice Facility. Enjoyed Staying. Excellent Food. Very Good Wi-Fi speed. Neat and clean room. Enough fruit juice, Mineral water and snacks available free in the room. Courtesy and Hospitality of staff is remarkable. Felt like staying at home.

    5
    « Wedding »

    Went this hotel as going to a wedding nearby. Excellent location. Very clean. Lovely hamper in room on arrival. Staff very helpful. Did not have breakfast but was offered one. Tea and coffee in the room. Got an early check in to get ready for wedding

    4
    « Great Value for Money »

    My Mum and I weren't sure about the hotel at first as we parked in the somewhat sketchy and crowded car park behind the hotel, but the rooms were clean and comfy and the staff were super friendly. You get a lot for your money considering the cost and there's a lot included in your stay. It would have been nice to know what breakfast cost before agreeing to have it charged to the room, but it wasn't ridiculously expensive or anything.

    5
    « Friendly Staff & wonderful rooms »

    Booked a family room for Saturday night. We were warned that due to a function the hotel might be slightly noisy, this was not our experience & corridors ensure no noise. Family room is spacious, beds really comfortable & the welcome hamper was filled with thoughtful extras; hot chocolate, biscuits, water, crisps & chocolate. Staff were all very friendly & helpful.

    4
    « Excellent Hotel but dodgy area »

    I cannot fault the hotel, the staff were great, the rooms well equipped and the beds really comfortable. You even get a mars bar, packet of crisps, 2 packets of biscuits, 2 kitkats, carton of orange and apple juice plus bottled water every day - truly excellent. The food in the restaurant was very good but to not have cheesecake that is on the menu for 3 days on the trot was a bit lazy. The only real downside to this hotel is the area it is in. The car park is a retail car park in a run down area and the walk from car park to hotel can be intimidating. I would certainly not recommend this hotel to single females and would definitely not venture out at night. If you can live with the car parking a truly excellent hotel.

    5
    « Lovely experience »

    Very comfortable hotel. Spotless room/bathroom, super comfy bed, lots of lovely snacks! Very pleasant, polite and helpful staff. Very convenient location for ARI, only two bus stops along the road.Would def stay again.

    3
    « Problems with breakfast! »

    We stayed at this hotel because we had a family celebration. The room was fantastic with a complimentary basket of goodies, the function room was amazing, even though the Bar Manager didn't t know and had never heard of Bombay Sapphire Gin! We arrived for breakfast at a reasonable time, but had to wait for ages for bacon , sausages etc and some of the guests didn't even get any breakfast. Don't know what kind of chef they had but it wasn't a very good one as when the bacon did arrive it wasn't cooked properly and still awaiting the sausages!!! We had been told by a guest that the breakfasts were very good. It's a shame that the breakfast serving let this hotel down otherwise they would have been given full marks!

    4
    « Very good »

    For a short stay, on business, this is a solid option. Basic, as is to be expected from the price, but really good value for money and pushed well above average thanks to the quality of service and general attitude of the staff.

  • 5
    « Honest review »

    We checked in at 10pm, receptionist very helpful, advised us of a function which was happening in hotel - no noise was heard during our stay. Room was perfect for what we needed, double bed and 2 single beds for a family of 4 - all of us slept very well. Nice little complementary hamper of water, crisps, biscuit and a sweet - nice touch. Breakfast was basic but more than enough choice, waitress was very friendly. Would stay here again, and recommend to friends and family. Good location for anyone visiting ARI, only a 5 minute drive away.

    2
    « essential stay »

    Fine for what it was but location and breakfast let it down. Breakfast food was poor. Location was close to where I needed to be but it is not a part of Aberdeen I would normally choose to visit. I went Airbnb for the further 3 nights I was in he city which was a better experience

    4
    « first impressions can be deceptive »

    As many people have said the look of the outside of this hotel is not the best or its location however i couldn't fault this hotel at all. I arrives late due to train delays but the front staff were very pleasant and had already asked for a quiet room which was given 210 at end of corridor very clean room and large bathroom. Added bonus of a snack basket and bottled water. Breakfast in the morning was very busy as they had a tour in but i sat in the adjacent room with a couple of other people and this wasn't a problem. Breakfast was served hot by happy staff. Overall great hotel and will use again when i up in Aberdeen

    4
    « Good value, helpful staff »

    Staying for a course on campus, good location for that, easily walkable. Early flight, staff were very helpful and allowed early check in. Small room, but comfortable and clean. Bit unsightly from the outside.

    4
    « Very good »

    We were a bit put off by the parking area, to the rear of the hotel. However, the interior more than made up for it. It was immaculately clean and the staff were very good. Special mention for Debbie who poured us drinks at 9pm and was there for breakfast the next morning! Breakfast was good. Room was very comfortable and the freebies most welcome. Bathroom was immaculate.

    4
    « Surprising Oasis of Calm »

    My initial impression of this property wasn't good; I took the last spot in the parking lot and heard a disturbance going on with loud voices. I watched for a while and decided it was harmless enough, gestures and insults but no punches being thrown, so I decided to keep a low profile while making my way through the short tunnel to the door. Once inside, I was relieved to find a deluxe business class hotel with uniformed, well mannered staff. I was shown to a clean, spacious and quiet room with a modern bathroom, and it faced away from the car park and onto Lang Stracht, which suited me. There was a kettle and basket of treats in the room, very welcoming. There is a lift, but it stops at the mezzanine level where there is a ballroom. When I was there, an event was taking place with well dressed people of all ages, i.e. families. From the mezzanine, one then walks up the stairs to where the rooms are. My sense of the outside area is that is may be a neighborhood on the upswing. If the vacant stores below the hotel find tenants then the area will be better kept and vibrant. If it weren't for the area immediately around the hotel, I would have rated it excellent as it was a very good value.

    5
    « Excellent »

    First visit was I stayed 3 nights with a friends engagement party on the Saturday night Tho they were really busy booking in was no problems, the room was ready. Spotlessly clean, the bathroom was ideal, the room spot on and the bed comfortable Although there were events on the room was quiet and there was no trouble The staff were superb My second stay a month later the receptionist remembered me, and the restaurant served excellent food Breakfast both stays were good, and I can't find one negative thing to say

    3
    « Mostly enjoyable. »

    The room was lovely and the basket of goodies very welcome. However..... The car park is scruffy and having to walk through a dark tunnel past drinkers standing outside a pub to smoke was daunting. The entrance outside could do with a good clean as the ramp was slippery .When I booked I explained that one of the party had mobility problems but was told that would be alright as there was a lift. Yes there was, but we still had to walk up a flight of stairs to get to our rooms. Although assisted by a staff member this made it difficult for our elderly lady to go to and from her room. When booking in I asked why I had been informed wrongly the receptionist just shrugged and gave a most insincere apology which I took to mean ...so what.

    4
    « Much better than expected »

    Well. I was very anxious to find I had been booked in here after reading the reviews. Please don't take them all at face value. OK the parking area is grim and the walkway to the front of the hotel makes you fear the worst. Once inside I was greeted warmly at reception. Check in was quick and easy. The room was large and the bathroom was fine. The hamper is lovely with lots of goodies. The best I have come across. There is a fridge in the room along with a hairdryer and lots of toiletries. I had a reasonably priced tasty meal in the lounge in the evening served by courteous and friendly staff. I slept well, it was very quiet - some road noise but not anything to worry about. TV worked perfectly, lots of hot water for the shower. Breakfast was great - fresh fruit salad and eggs cooked to order. No issues at all.

    4
    « Looks do deceive »

    Booked here as I have been a BW customer for many years. Received an email a few days before saying that due to functions a couple of nights would be nosier than usual. Asked for a room out of the noise we must have had one as didn't here a pin drop. Don't let surroundings worry you easy taxi to town, staff were great room very comfortable.

  • 2
    « Don't judge a book by its cover. »

    I was here for a period of 2 nights while in the area for business. Lets start off with the obvious drawback which is the outside and location. The hotel is not in the best area and the carpark is a shared one with local shops, takeaways and a Heron Frozen food. The car park is VERY busy on my 2nd night I had to park on the road away from the hotel as I couldn't find a space. Under the hotel is a pub that when speaking to locals describe as the place you go when you are barred from everywhere else. Location wise it doesn't feel very safe or secure at all I have to say. However on the inside things are better. The hotel is nice with some lovely touches like a basket on arrival in room which I have stayed in ALOT of hotels and never had this. The room was nice enough, with a decent bathroom and staff seemed nice. Bed was pretty comfy and a nice temp in the room too. The wifi was good and the actual cost of the hotel is really good for the Aberdeen area. However sound proofing between rooms was terrible I decided to stop an extra night instead of going home and I was kept up all night by someone with the TV on SO LOUD instantly regretted that decision. Food wise the bar was nice, decent value and the foot was pretty nice, and the service was really good too. One of the let downs was breakfast which was very cheap I didn't even eat the sausages as they tasted so bad. Overall I wouldn't say I had the best experience here, but its not too bad for Aberdeen, the hamper was a nice touch and if it was in a bit of a better location it would have scored higher.

    4
    « Don't judge it by the exterior... »

    I have to concur with other reviews regarding the setting, exterior... From front or rear it looks like a set from Mad Max/dystopian drama. At my first glance of where I had been booked into my heart sank - BUT, and it's a big but, I cannot lie... The inside, staff and service are great. Forget the bland, dark brown cardboard box exterior and revel in warm friendly service, and a clean, well-appointed interior (though a bit rough and faded in places - what do you expect, it's not the Ritz, nor is it pretending to be). That said however the "welcome basket" and goodies in the mini fridge were well above what some fancier chains supply. If want a warm, bright, friendly, unpretentious place to crash for a few days in Aberdeen could do a lot worse than here... Their own restaurant was shut when I stayed but as a bonus there is a Dominoes pizza outlet a few doors down.

    3
    « overnight stay »

    The hotel itself is fine,rooms are perfectly adequate and has a hamper with a few goodies in it that we have never had in a hotel before.The reception staff were very nice as well and helped you if required. The down side was the breakfast,very cheap ingredients not nice atall.The staff at breakfast wasnt very pleasant either,if you asked for anything it was done grudgingly. The car park at the back leaves a lot to be desired as well,didnt seem very safe atall

    4
    « Excellent Value »

    My partner and I spent 2 nights in a a double room in this , excellent value hotel.The hotel is modern and our room was well equipped with a lovely impressive complimentary hamper filled with snacks and drinks and a fridge to cool your drinks which was a nice touch , the bed was comfortable and the room immaculate . Food and drinks in the bar and restaurant was lovely and good value . The hotel was a 10 minute car ride to the city centre , with a bus stop also outside .We will certainly book this hotel again the next time we are in Aberdeen .

    5
    « Don't judge a book by its cover. »

    Don't judge a book by its cover or in this case by impressions from the outside. I mean that as no disrespect to the people who work here but we all do it at times. Inside is fresh, clean and welcoming. The staff are friendly and helpful. Rooms are well equipped with free bottled water and snacks, comfy bed and a brilliant shower in the bathroom. Breakfast is in a light and spacious public area. Good well cooked and presented choice and eggs cooked to order! Overall, if you're in Aberdeen and looking for a quality hotel with out pretensions this certainly delivers.

    5
    « Excellent staff, friendly and accomodating »

    Don't be fooled by the exterior of this hotel. This is a gem, and it's mainly due to the excellence of the staff. Friendly, accomodating, and efficient. Add to this a very good quality of interior, comfy beds and everything you'd expect in a guest room. Don't hesitate to book.

    5
    « Don't let the exterior put you off »

    Lovely modern hotel on the inside. Outside not so good but don't let that put you off. Nice welcome hamper in your room which is replenished everyday. Clean room, lovely comfy bed, fridge in the room which was a bonus. Good priced bar downstairs serving good valued food. Excellent staff.

    4
    « Great Value »

    We spent two nights here in a twin suite. Found it very useful to have the kitchen facilities as there was a hospital visit involved. Handy for ARI as its only about a twenty minute walk. Staff were excellent very cheerful and helpful..

    5
    « Great base for aberdeen »

    Couple of miles from centre, but good value, great staff in reception and bar dining area. Excellent supplies of sweeties in rooms. Rooms clean and well appointed. Wifi connection not as good as could be, poor reception. Parkin at rear of hotel.

    1
    « Worst hotel ever »

    I was staying last Tuesday and ended up with severe food poison, the food was horrible and I was ill with severe stomach pains with the diahrea and being sick every 2 minutes, I had a couple of pints of tennents lager, it was flat and the glasses were filthy, the restaurant manager was just an ignorant woman, there were never no waiting staff around to get me a drink, my room must of had water damage as the smell of mould was overwhelming, I stay in hotels all the time and never saw nothing like it in the UK before, one to stay away from guys!!!

  • 4
    « Ignore the Outside - Inside is GREAT! »

    Drove up in sleet and snow - outside of the hotel and the carpark and looked really depressing. BUT - Walked in very early for check in and was allowed to a room early after they checked it had been fully serviced. Friendly on reception - Didn't really understand why the restaurant wasn't serving dinner that night - but was notified of it at check in and wasn't planning on it anyway. Got to room - really pleasantly surprised! Welcome letter and a Mars Bar on the Bed, Clean, modern room, with a wicker hamper of goodies and more in the fridge! Oreos, biscuits, crisps, juices, kit kats - above and beyond in a really unpretentious manner! Lovely clean bathroom - Gilchrist and Soames toiletries! - Shower has a good heavy flow of water that heated to a reasonable temperature (I could have handled hotter... but I like mine nigh scalding!) given reasonable couple of minutes Excellent Value - especially as a single person in a double room.

    4
    « A very nice, friendly hotel »

    I stayed here several times over a period of two weeks, because of a family event. From the outside, the hotel is a tribute to the worst of 1970s architecture, but inside it is a great little hotel. I stayed in a single and a suite. Each room was clean and well-appointed. I was expecting a decent 3-star stay, yet each room had a wicker basket of cookies, crisps, bottled water and coffee/tea/hot chocolate sachets and all was free!! The single room needed a few housekeeping touches (curtain needed to be hooked up, etc), but these were really minot points (I am trying to be fair). The bathrooms in both rooms here spotless and, while there is a nice Dove soap dispenser in the shower, they also set out little bottles of toiletries. I did not feel that they were pinching pennies. The buffet breakfasts were very nice: cold and hot food, and they changed enough every day, so i was never bored. Rather than the usual hotel warming-dish of tepid scambled eggs, they cooked each egg order fresh, and that made all the difference. The staff were, to a man and woman, cheerful, helpful, and really nice. I should add that I had a peek at their function room while it was being set up for a party and it is a great space. They were decorating it beautifully. I'd be happy to have a recption or celebration there! My room was just down the hall and I did not hear a peep. You can park by the tiny shopping area behind the hotel for free. This is not a great shopping area, and some might feel it a bit rough, but i liked being able to get a pizza (choose the independnt pizza place!) and pharmacy. This hotel is very close to the Aberdeen Royal Infirmary. You can walk there is you can walk a mile. It is on two major roads and so is not in quaint Old Aberdeen, but as a comfortable place with fast access out to the countryside, you can't beat it. I intend to stay there again.What is lacks in outer beauty, it makes up with a warm heart.

    4
    « Clean, spacious room »

    Don't be put off by the peculiar architecture! Have stayed here 4 times and every time it is very clean with lots of complimentary goodies and an excellent breakfast buffet with eggs cooked to order. Staff are professional, friendly and very helpful.

    5
    « Excellent »

    Excellent place to stay. Doesn't look good from the outside but staff are great and the service provided is excellent. Hamper in room on arrival is a great touch. Nothing is too much trouble for the staff. The new breakfast layout is great too.

    3
    « Disabled friendly... Nope! »

    So I booked this hotel with advice when calling my room would be disabled friendly with walk in shower.... Car park would be easily accessible to main entrance Car park was not easy at all to get to hotel. The ramp too was extremely tight and the turns not suitable for a solo wheelchair user or mobility scooter. The doors don't have electronic opening. So if alone, you can get in or through any doors as they are all heavy The bathroom was a step up shower despite checking on phone before coming. Staff are lovely which I experienced but my uncle last night was greeted by a staff member coming from the bar to ask what he wanted whilst holding his pint! Great! Will be interesting how rest of stay goes but so far it's not ideal.

    5
    « Best Hotel to Stay »

    This was my one of best experience in any Hotel. I really like the room, Kitchen and customer service. They have provided everything in a room. In the middle of aberdeen. parking was free. shops are close. It has everything that you wish for and it has a free wifi. lovely staff. Just a one word. Excellent

    5
    « overnight stay in Aberdeen »

    Found this hotel to be extremely clean and comfortable, staff very well mannered and welcoming, very helpful and went out of their way to make sure my stay was a good one. Breakfast has a large selection of choice to suit anyone, fresh fruit, yogurt, jams and honey, toast , full breakfast and more, could not fault this hotel.

    4
    « Extras Galore / Fantastic room »

    I was awed by the room I was put in whilst on Business in Aberdeen - compared to may it was massive and had a near Kitchen Area to boot! Cupboards with Cutlery & Crockery, a Microwave, work surface & Sink and a Fridge. The welcome basket housed Crisps, choc bars, biscuits and both Sparkling & Still Water. There were more chocolates in the Fridge along with more bottles of water, Apple Juice & Orange Juice - amazing freebies! The room was spotlessly clean and the only one issue was the Microwave was out of service - not that I was going to use it. Evening meal in the restaurant was average, breakfast was much better and I gorged on it! Staff were also very friendly and helpful.

    5
    « weekend break »

    very enjoyable stay at beautiful hotel. amazing breakfast. fantastic value for money. a little bit out of town but regular bus service right outside hotel door and can get a day ticket for only £4 for unlimited use on bus

    4
    « Staff are excellent »

    This is our 3rd stay here. I must say disappointed this time. This was the worst room we have stayed in it was smaller than the last two and the shower tray was badly chipped and it had ground in dirt. We also discovered under the sink the bin in the cupboard hadn't been emptied and by the smell of it not for a few days!! We had no warning that their was a 18th birthday party on the same night we stayed even when we checked in we were not told. We discovered it by ourselves when we went down the stairs and saw the banners on the function room doors. It didn't really matter to us much as we were going out anyway. But we arrived back to a lot of young people hanging around smoking, spitting outside the door we had our child with us so he felt a bit wary walking past them. When my husband went down a bit later to go outside for a smoke he got insulted by one of the young people he was wearing his Help for Heroes top on and they insulted him for being a soldier. But the good thing about the room is that we didn't hear the music from the party or any of the outside noise as our room faced the back of the hotel. So we got to sleep alright and I was woken up by someone or some people shouting in the corridor outside our room in the early hours. We complained to reception about the shouting and my husband getting insulted when we checked out, the receptionist was very apologetic and took note of our complaint. When we arrived home we got an email from the manager apologising again. I was really impressed with the way the staff dealt with the complaint.

  • 1
    « FISHY CROUTONS!!! »

    The food in this hotel is bordering on illegal . I have been staying here for around 3 weeks now through the my choice of my company logistics team (not me) My first night I ordered a Caesar salad as a I thought I'd go for the only "healthy option" on the menu . When it arrived the lettuce was brown edged and saggy, the chicken was dry and the croutons seemed to have been deeped fried in the same frier they done the fish as they tasted like haddock . This ain't masterchef, I know, but I spent the rest of my night contemplating what John and Greg would've made of all this. The food hasn't got any better, between me and my workmates we have not been fed one decent meal in 3 weeks. Last night was the final straw , my friend , who used to be in the navy and was basically served sawdust for 10 years, was given a house burger with bacon. The burger was served cold and pink in the middle and the bacon was completely raw. He complained which doesn't seem to make any difference here. We are now speaking to our logistics manager to tell him we don't want booked into the Summerhill again as the food is an absolute disgrace . We are workmen and easily pleased, my dogs wouldn't be pleased by this food.

    5
    « Thoughtful extras »

    I stayed in this hotel overnight on the 22nd March. We were allocated a suite and it had everything that you would need for a longer stay; good storage, fridge, microwave and very comfortable beds. Lovely complimentary extras; bottled water, biscuits, crisps, good selection of tea and coffee. Free wifi and tv with free view. The reception is very welcoming and good selection of newspapers available. The early morning call was a human voice which is preferable to the automated message given in so many hotels. A great choice of breakfast items. All staff very friendly. I definitely recommend this hotel

    3
    « Not picturesque but decent honest & reasonably priced. »

    Nothing particularly redeeming about the hotel externally as next to busy A944 & a depressing social housing estate with hotel car park part of a dodgy looking mini-shopping precinct. Nevertheless the hotel inside is welcoming comfortable & clean with bedrooms modern & of reasonable size. Enjoyed a thoroughly decent evening meal, breakfast was absolutely fine as well. Other than being almost put-off from what's outside the hotel is decent honest & reasonably priced.

    3
    « Nice hotel with good reception staff »

    Stayed here during a recent trip to Aberdeen for family function. This hotel looks better on the inside than the outside. Check in was super fast and friendly. Room was a decent size with a comfortable double bed. What let it down was the lack of finishing touches. No bed side lights only super bright ceiling lights. TV remote did not work. No soap or shower gel in bathroom. The general finish of the bathroom was very poor with patched holes in tiled floor and a badly marked bath. And if you are good to use the bath to shower supply a shower mat as I almost fell over when showering on the slippy bath. In general found housekeeping standards to be a hit or miss in this hotel. Would we stay here again probably yes.

    4
    « Great Value for money »

    Friendly helpful staff and a great hotel with a regular bus service outside the door and free parking. I was also emailed in advance as the hotel had a function on during our stay. Free wi-fi is great. Shame that there was no soap supplied during our 2 day stay and no shower gel until our second day. Breakfast has a fair variety of cereals and some fruit. Toast available and eggs cooked fresh and whichever way you like them. Good variety of cooked food and tea/coffees or apple/orange juice.

    5
    « Best for Comfort »

    I stayed here for two nights this week and was pleasantly surprised to find it more than lived up to the excellent reviews I'd read beforehand.Receptionists were welcoming and helpful, the hotel was very fresh and clean inside. Corridors were tiled, with a central carpet. This looked very attractive. The room had everything we needed, and more. It was spacious, with so much more storage space than is normal. The carpet was very clean, the windows double glazed, the bed large and comfortable. The mini kitchen was a pleasant bonus, with microwave, fridge,sink and additional cupboards ( cutlery and china provided). The complimentary hamper had an assortment of biscuits, bottles of water ( and more chilling in the fridge), Mars bar, crisps, KitKats.Three chairs, a desk, a table, at least seven lights and a modern flat screen TV, iron and board, hairdryer and kettle. Excellent provision. The buffet breakfast was of a good quality and again, the staff were pleasant. Both the breakfast and the evening menus appeared to offer very good value for money. The shower room was very clean. The extractor fan worked! A minor quibble, Room 318 had a very narrow shower and was quite high off the ground. Being on the small side made movement difficult. I also encountered a very friendly and helpful housekeeper. Certainly an hotel I'd be very happy to use again.I find its three star rating very misleading and can't see why it isn't four star.

    4
    « Business trip »

    Good hotel, staff lovely. Food good and let lot read wine nice and also not expensive. Parking in public car park. Rooms nice size and fitted out with kitchenette facilities. Decent double bed, firm and comfortable, plenty of space to spread out. Nice to see iron and ironing board available in the room and if you rang reception they would bring fresh milk which made the a cup of tea that bit better. Showers both body and over head. Slow wifi but usable.

    4
    « Cozy »

    Stayed here in January while there was gale force winds. Fine and warm inside. The fridge was stocked with sweets and drinks, no alcohol. Mini kitchen in my room. Freeview TV and free WiFi. Outside there is a Dominos Pizza, a takeaway and a few shops. I ate in the hotel, food was excellent, it all came to about £22. That was starter, main and desert with a coke. Breakfast was a buffet style, really good.

    4
    « Our Weekend Stay »

    What a great place, the rooms were tastefully decorated, clean and there great complimentary snack and drinks. The staff were very pleasant and nothing was a problem for them. Overall great place with great staff. Well done and we will be back.

    3
    « Let down »

    Lovely decorated rooms with excellent facilities but I'm afraid let down by restaurant which was extremely cold. The staff were huddled around a radiator to stay warm shame guests couldn't do the same. Food was also well below an acceptable standard. You could break your teeth on the mushrooms, the fish was swimming in grease so much that it should really have been served on a bath towel to soak it up! Lasagne looked a week old!

  • 4
    « Was impressed »

    Don't let the location of this hotel put you off. Inside its clean tidy, comfortable with some nice touches. It puts other more expensive hotels to shame. Food in the restaurant was good, staff were friendly and the place had a nice atmosphere. Rooms were spacious clean with good showers and other amenities. The complimentary baskets in the room also a nice touch.

    4
    « Great Budget Hotel »

    Do not be put off by the location and exterior of the hotel. This was a great value stay. Staff were friendly and helpful and the room was spacious and clean. There was an event going on when we stayed and did not hear a thing. There is a complimentary basket with free drinks (non-alcoholic!), chocolate and crsips. I have never stayed in a hotel which provides these type of freebies. I would not hesitate to stay here again. Just one thing to be aware of, if you get the bus into the city centre, you need exact change. We weren't aware of this, so caused us a bit of a problem.

    5
    « Puts others to shame »

    The value for money is fantastic and the service on the frequent occasions ive been a guest at this hotel is second to none if only others were more like it as i travel frequently for business i know full well its a cut above the rest many mucch more expensive places.

    5
    « Breath of fresh air »

    Hats off to the summerhill hotel and staff. I can't fault my stay here. Having stayed in various hotels around aberdeen and enjoyed none as most staff and hotels don't care in Aberdeen as the hotels are busy anyway. I found my stay here first class. I will be recommending to my boss that in future I wish to use this hotel each time I stay in Aberdeen. Check in staff was great ensuring I had all information. Breakfast and evening meals have been fantastic. And the restaurant staff are very pleasant and helpful nothing was to much trouble. The room was fantastic clean tidy and even a power socket next to bed side which you can't get in Aberdeen hotels. Spacious car park where I found it no problem to park. Truly the best stay I have had in Aberdeen. Thanks. Mark

    5
    « Booked at the last minute. »

    Having booked at the last minute the hotel was not a choice I would not normally make as it is in Aberdeen itself. When visiting the area I would normally stay further out of the city by choice. On arrival I was highly impressed with the greeting and that my room was upgraded without my request. This level of service continued through out my stay. This extended to the individually cooked breakfast on Christmas morning. The rooms are of a high standard and housekeeping over the holiday period maintained this. My room was set out as a mini suite with very generous facilities. The complementary items are numerous and reflect the generosity of the hotel and the staff's attitude. I am highly impressed by this hotel and the facilities it offers. I will be booking the hotel in the future.

    5
    « very good value for money »

    this hotel and its staff cannot be faulted for comfort , value for money and good manners of the staff who go out of their way to help., the rooms are spacious, clean and have added complimentary baskets with numerous snacks for people who get the munchies, fridge to keep your bottles of water in and anything else you want to keep cool.

    5
    « Great value and service in Aberdeen »

    Booked a last minute stay and couldn't have asked for a better value hotel. Staff were friendly and helpful, room well appointed. Complimentary snacks were a nice touch. Free in-room internet worked well. Breakfast was excellent. Would certainly stay here again.

    5
    « Quiet Hotel best sleep I have had in ages. »

    We stayed a family room and I must say it is a very spacious family room and the bathroom has a bath & shower. When I saw that the room faced onto the road I needed of worried as it didn't effect us you hardly heard any of the traffic noise. My little boy slept like a log the best he has slept in a hotel ever. The beds were comfy as I slept pretty well too and the hotel was quite quiet. The double bed was tucked in round the corner from the door so I didn't hear any corridor noise. The only thing disappointing was the cleanliness of the floor and the bathroom floor somebody must have had a party in the room as it was full of glitter and sequins. Also the bath had small hairs in it so that put me off having a shower. Only other drawback from being in a family room is when you come out of the lift you still have some stairs to climb to get to your room which wouldn't be good if you have heavy luggage and kids. I was a bit disappointed in the breakfast we have stayed in other Best Western's and the breakfast was far better in other ones. I don't eat a cooked breakfast so the options for Continental were limited and it was tinned fruit that was out. No Wheat Free option at all either I noticed. The milk was not labelled either so you didn't know if it was full milk or semi skimmed etc. The staff that took the orders for eggs etc weren't exactly cheery and I felt like we they were watching us all the time. Very nice touch having the hamper in the room and the goodies that were in it were very welcome especially by my little boy. You also have a fridge in the room which is very handy too. The only thing that I would change is the soap in the bathroom should be a liquid soap not a bar of soap.

    4
    « Hogmany party »

    We got married here 5 years ago and organised a new years eve party to celebrate our 5th wedding anniversary. It's a great hotel and so stylish inside compared to the outside. Lauren the events organiser was great and very helpful. The staff that was on were also great. The rooms are large and very clean a day come with bathrobes and toiletries. A lovely food/drink basket is in the room which is great for a midnight snack. The breakfast is good and also a great choice. Highly recommend this hotel for functions or a stop over.

    3
    « suprising »

    Booked into this hotel by the work, Arrived at about 1900hrs and had an absolute nightmare getting parked, You have to try to get into a public car park at the side/back of the hotel so is very limited. The hotel /rooms and food is very nice and the staff helpful once they get off the phone. Got a pleasant suprise in the room there is a hamper with snacks and drinks and a fridge with the same which I was not charged for,

  • 4
    « Very nice room »

    I arrived just before 9pm, having flown into Aberdeen. Unfortunately the restaurant had stopped serving food so was a little disappointed as starving, there was a pizza place next door so got food from there. The bar area was still serving but not the best service. The room however was lovely, large with a kitchenette area - had I known I could have bought something to put in the microwave. There was a fridge with water in and a nice little hamper with other goodies. The bathroom was adequate, shower only no bath, robes and toiletries available. Breakfast was ok, eggs cooked to order, fresh coffee.

    3
    « Receptionist awfully moody »

    I was up staying a few days ago it's a really horrible building out side but in side it's rather nice, but a member of staff that was on the reception desk (becca) was rather rude I never got greated by a smile from her at all nor did she say hi to me she pretty much just gave me my room key and told me my room number, but the room was clean and the house keeping staff where so friendly I'd probably come back again hoping I get greeted better as I arrive

    3
    « Restaurant review only - not the hotel »

    Six Ladies had a get together for a catch-up and decided to try the restaurant here, fortunately for this restaurant 4 of us were driving so the fact that they had run out of red wine since Saturday (this was Wed.) only affected 1 of us, we all chose a main, 2 of our party chose the fajitas and when they came they lacked the usual bright colour as they were missing peppers!!! The dishes were returned to the kitchen, quite some time later the Waitress returned to inform us they had run out of peppers so the dishes were returned to the diners as they didn't want to wait any longer, the rest of the party had enjoyed their meals and we even managed a sweet but grilled the waitress to see what each of our chosen dishes were and if they were available before ordering. We were given a fairly good discount for the inconvenience when our bill came without being asked. This is a reasonably priced restaurant, average meal around £10 and would be worth a try as long as they have ample provisions. Ironically I was taking a call the next day from a customer who had been in the restaurant the same time as us as he was staying in the hotel, he also had the fajitas and did not have a good word for them, at breakfast the next day he had asked for a poached egg but they had run out of eggs!!!!!

    5
    « Fabulous value, a real gem!!! »

    We booked this for a Saturday night and it was £35 for a double room!! We have passed the hotel frequently and it is not very pretty from the outside. However, the room was modern, clean had lots of nice extras e.g. Crisps biscuits water, fabulous selection. You can request fresh milk which I did and would have been much better in a jug, pouring from a glass was a bit tricky. Although we did not eat here the restaurant and bar area looked nicely set out. Their High tea deal is £7.50 for a main then cakes scones and a pot of tea or coffee, would like to try that. Hotel staff were very friendly. They contacted us prior to our stay to warn us of a function being held which did not affect us but great customer service. Highly recommended.

    5
    « Value for Money »

    My husband and I stayed here as it was my friends 40th party (also at the hotel). I had heard a few things about the hotel that were pretty negative before we stayed and to be honest wasn't particularly looking forward to the stay. However when we got arrived we were so surprised at how nicely decorated the hotel was, the receptionist was friendly and check in was very quick. Our room was clean, fresh and modern with a hamper packed with complimentary goodies such as water, coffee and crisps (a very nice touch). There was also plenty of amenities in the room including a microwave. The party was in a great room and the bar staff did a great job. Breakfast the next day was also great, plenty of choice. Most importantly the price was great too, especially for Aberdeen. Will stay again. Thank you

    4
    « Don't judge a book by its cover »

    As others have said already first impressions aren't always to be believed. I have stayed here on a couple of occasions and have no complaints. Let's start with the rooms Very clean Well decorated Large rooms Complimentary basket in your room (crisps, chocolate, biscuits, bottled water etc) Bar Like all hotels in Aberdeen the bar area tends to be predominately single guys having a last supper and a beer before heading off shore. (This is not in any way rowdy) The bar Is normally empty by 930 unless there is a big game on. The food is of a decent standard and reasonable priced. Ok let's talk about the exterior...... The car parking is surrounding by a less than salubrious shopping area but I have never seen or heard of and intimidation or crime on any of my visits. I have even left my car with large cardboard boxes on display and all has been ok. Chill out it'll be fine!!! This is my hotel of choice for staying in Aberdeen.

    2
    « Poor Location and most staff need training »

    As other reviews have said, This hotel looks like a dump from the outside. Inside its very different, rooms are small but recently furnished, Shower in bathroom is a joke - Twiggy would toil to get between the doors for a shower. Room very small and bed very uncomfortable. Had dinner in hotel, ordered prawn cocktail - surly polish waiter came back and said sorry but out of prawn cocktail ,how do you run out of prawn cocktail? who doesnt have frozen prawns and mayonaise! . Ordrered Pate instead - served slab of cheap nasty bought in pate with 3 scabby oatcakes. Presentation was a laugh. and waiting staff are so dour and unfriendly. Same waiter at breakfast along with another cheerless eastern european member of staff. The manager was very professional and she was trying to get them to smile as she was the only well trained member of staff. This is the hospitality business but felt more like a prison with their moody staff. All in Very average. only reason it does not get a terrible rating is that rooms are recently decorated. apart from that it was not a pleasant stay. Wont be back plenty of other far better hotels in Aberdeen to stay in . On checkout I was not asked how my stay was at hotel by short blond haired receptionist, this is basic stuff best western Please train your staff properly!

    4
    « Excellent Location, very pleasant hotel »

    Very well kept hotel, offering ample parking, good size rooms, superb bathroom facilities with power showers that do exactly what they say. Breakfast has a very good selection of hot, cold, , pastries, bread etc, really good quality. Dinner, a little disappointed, very standard, would have expected a trawlers platter to have some salad to accompany. Staff all friendly and helpful, internet connection very good. Will certainly stay at the hotel in the future

    2
    « Stay at the Sumerhill Hotel & Suites »

    We stayed at this hotel as we were attending a wedding in the area. The hotel hasn't got kerb appeal also next to a run down shopping centre which was the car park you had to use. We also found the staff with no welcoming hospitality. The staff seem to wear what they wanted which looks so shabby. The service at breakfast was very poor ran out of items half an hour before end of service and lacked hospitality..Chef should have known the day before the head count for next morning and catered accordingly. The rooms were clean and comfortable which is the only thing going for this hotel.

    4
    « Good Value For Money »

    Overall an excellent stay in a very nice hotel. Staff were excellent and friendly. Room was of a high standard of cleanliness and comfort. High tea order was incomplete - i.e. no egg or pineapple or bread and butter as displayed on menu. Otherwise excellent service.

  • 3
    « Location leaves a bit to be desired »

    The hotel offers reasonable value for money. The staff were quite friendly and helpful. As mentioned by other reviewers, an excellent high tea is available. The negatives are the location of the hotel, which is on a main road quite a distance from the center of Aberdeen so if you don't have a car you will have rely on public transport or get a cab to the city. The bus costs £2.60p each way and a Taxi is about £10 each way. The single room was quite pleasant and had a hamper stocked with all sorts of goodies in addition to the usual tea and coffee. There was a shortage of accessible power sockets. in the room in which I stayed connect so there was nowhere I could easily connect my laptop or mobile phone charger, Wi Fi was adequate and the TV ok. The bathroom although small was well stocked and had some nice touches with thing like the vanity bag, i.e. nail file cotton buds etc. Stayed September 2015, travelled solo

 

Getting to the hotel ...

All directions
·From: South of Scotland. Follow the A90 ring road signposted Inverness over the River Dee and onto South Anderson Drive. Carry straight on until you see the Fire Station on the left with a Petrol Station opposite at a set of traffic lights. At the next set of traffic lights turn left on to the Lang Stracht. Turn left at the traffic lights and first left again for the Car Park at the rear of the BEST WESTERN Summerhill Hotel and Suites.