BEST WESTERN Plus Regency Inn & Conference Centre,  Abbotsford

4.5/5  - based on 731 guest reviews.
32110 Marshall Road, V2T 1A1, Abbotsford, Canada - See map
+1 604 853 3111 +1 604 852 1750

Destination

Dates

Your room

> Room 1

1 adult

 

Hotel advantages

  • Free parking
    Free parking
  • Restaurant
    Restaurant
  • Onsite laundry
    Onsite laundry
  • Wireless internet connection in public areas
    Wireless internet connection in public areas
TripAdvisor Traveler Rating
based on 733 traveler reviews
See more comments >>
Photo gallery :
Our Abbotsford Airport hotel is the closest hotel to the airport and features a free hot breakfast, two indoor pools and a fitness center. There's a microwave and fridge in all rooms at our Tradex hotel. Take advantage of free Wi-Fi and a family restaurant on-site. Our Abbotsford hotel is close to Abbotsford Regional Hospital and Cancer Centre, Abbotsford Sports and Entertainment Centre and Tradex for your convenience. At our property, Abbotsford accommodations are top quality and the service matches. Our Abbotsford hotel is also close to the nearly developed High Street Shopping Centre. However, sports are the biggest draw in the region, and we are conveniently near all of the top complexes and event centers like MSA, just two kilometers away. MRC is also two kilometers away, the Ag/Rec Exhibition Park is 4. 2 kilometers away, the Sports and Entertainment Centre is just 4. 3 kilometers away, Centre Ice is 4. 9 kilometers away and Great West Fitness is a short drive from our property at 4. 9 kilometers away, too. Visit the ARC, 6. 4 kilometers from our hotel. Tradex Abbotsford hosts business and sporting events year-round. The Abbotsford International Airshow every August always brings travelers to our Abbotsford hotel. Regional staff at colleges, employees of the Corrections Services of Canada (CSC), training and government businesses also draws guests to our property. If you're in town for business with the Department of National Defense (DND), Pacific National Railway, Orca Airways or another corporation, you'll feel at home. We are well reviewed on TripAdvisor, won best business in Abbotsford for 2012 with over 30 employees, and won best hotel in Abbotsford Times for 2012, 2011, and 2010. Environmentally sensitive with Green key certification of 4 keys, we offer a great conference room for meetings, small weddings and retreats. Reserve your room at the BEST WESTERN PLUS Regency Inn & Conference Centre now!

See rates and availability

 
Room 1

Guest reviews


in partnership withtrip advisor img
based on 733 guest reviews
Certificate of Excellence
GreenLeader Bronze

 
NOTE ISSUED REFER TO NOTICE SUMMARY NOTES
Excellent
 
379
Verygood
 
243
Medium
 
72
Poor
 
25
Horrible
 
14
Business Business 193
Couples Couples 156
Family Family 241
Friends getaway Friends getaway 64
Solo travel Solo travel 43
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
BEST WESTERN Plus Regency Inn & Conference Centre,Abbotsford
  • 5
    « Great Stop-Over »

    Comfortable bed, pillows and linens!!! Quiet location, easy to access, many amenities including an extensive breakfast bar, Ricky's Restaurant in the hotel for other meals. There is lots of parking outside.

    3
    « Very Awesome while Disappointing »

    The staff were friendly and helpful. The hotel nice but as another review noted there was a smell that was difficult to tolerate. We stayed two nights, the first was almost intolerable setting off my asthma, but then we found opening the window slightly made an amazing difference so the second night was much better. The bed was on the hard side so neither myself or my husband slept well. If you like a shower, the shower head provides a variety of choices including a powerful spray - loved it. Breakfast review: First day the Western Omelet was very good but the second day the scrambled eggs were so rubbery we couldn't eat them, even though the staff were kind enough to make fresh. Microwaved? Don't know. The second day also had waffles made by the staff and they were cold and rubbery. Very sad but as the staff were so helpful couldn't help but feel they were not given good instruments to provide a top notch breakfast. While the location seemed to be off the beaten path, we found it excellent as we were able to get everywhere we wanted to go within minutes.

    3
    « Short Stay »

    I liked the size of the suite, but it had a smell that was difficult to tolerate. The beds were comfortable. I enjoyed the continental breakfast the first day but the second day it was too crowded with visitors from a tour bus. Plus, as the tour group was leaving, they were very noisy in the hallway. I was annoyed with the tour bus running its motor for an extended period of time early in the morning which created a low constant hum in the room that was very annoying.

    5
    « Awesome BW »

    My husband and I loved staying at this Best Western and we are likely to do so again soon. The hotel lobby is really unique with the large stairway at the entrance. The staff was EXCELLENT, absolutely the friendliest I've ever encountered and they were genuinely nice. It was amazing. We had a small issue with the A/C unit, but it was resolved quickly and totally painlessly. Didn't get a chance to use the pool, but it was nice looking and we'll return for sure.

    5
    « Best Western Plus Regency Inn & Conference Centre, Abbotsford, BRITISH COLUMBIAWhat's this? »

    We recently stayed at the Regency and once again were very happy with our stay. We have found we have a few favorite rooms and the staff were able to get us into one we love. It is our home away from home.

    4
    « October in Abbotsford »

    We always look forward to staying at the Best Western in Abbotsford as the staff are very friendly and we have received upgrades on a regular basis. The hotel is easy to find and rooms away from the highway are nice and quiet.

    4
    « Nice »

    Stayed 2 nights while driving one of the buses on a tour. Really nice place. Good breakfast and really nice rooms. Mine had a king bed which was very comfortable and a small sofa sleeper and microwave and fridge. The room was large and the bathroom was nice. The staff was great and the location was right off the highway and easy to get too.

    4
    « Great place, well located, super breakfast »

    We stayed there for two night while attending a conference/meeting elsewhere in Abbotsford. Our room was located in in annex but that was a bonus since the breakfast room is located there. Seldom did we have a better free breakfast in a Motel/Hotel. The staff in the breakfast room is friendly, they keep the place super tidy and the selection is awesome, I mean that!

    4
    « Easy Access to Highway »

    This hotel is well equipped and clean. It is located beside the busy #1 highway to Vancouver so there is the constant sound of traffic. The breakfast was a full hot buffet with everything you could want to start the day. Breakfast is served in a room in an adjacent building which also houses ABC/Ricky's Country Restaurant.

    5
    « Good hotel. »

    All staff friendly and helpful and very well trained to do it all well. Rooms are always well cleaned. Beds are very comfortable as are the pillows. Good choice at breakfast and there is a complementary national newspaper.

  • 5
    « service is awesome »

    booking.com oversold the hotel and the staff not only found me a room at another hotel but secured the same rate and called me to make sure everything was ok....that made my day!..next time I how to actually stay with then

    5
    « just travelling through Abbotsford »

    The location is excellent for just travelling through Abbotsford to get to the US border. The room was comfortable and we slept well on comfortable beds. The restaurant is close enough to walk there. Our arrival and departure was quick and efficient. We would stay here again if travelling through Abbotford.

    2
    « Very noisy rooms »

    Definitely would not stay again. Probably one of the worst sleeps I've had in ages. You can hear every single car go by on the highway (louder than you'd think!), and the A/C and heater are also loud, it turns on every 10 mins or so and its just enough to wake you up each time. The staff are excellent, very friendly and helpful but a warning about the noise would have been appreciated, I only got about three hours of sleep before a 12 hour day on the road- I've had better sleeps in my car!

    5
    « Excellent service, cleanliness and location »

    The Regency is located in an excellent place for us, the hotel is very well kept and managed, and the staff are excellent. The breakfast includes a variety of hot and cold options. There are goo restaurants nearby.

    5
    « Another Relaxing and Comfortable Stay »

    Checking out with much reluctance as there is something magical about this place. It has really good energy and rejuvenates me every time I come out here. They even had fresh veggie and dip snacks for the hotel guests - much needed at the end of the day for a healthy end. Loved the hot tub and pool. Went to Rickys next door for their borscht, so convenient to have such a nice eatery with the hotel. Used microwave and fridge to have some quiet meals as well. Already looking forward to coming back to the clean and cosy rooms. Really recommend such an activity for women needing some solitude time. Its safe out here.

    5
    « Wonderful hotel! »

    This hotel is clean, well stocked, friendly and the staff are very professional. No complaints at all! (The bed was also very comfortable). It's located just off of the Highway, so there is a bit of road noise, but not enough to keep us awake. The breakfast was a great selection, and the waitstaff was so helpful.

    5
    « Impressive! »

    Outstanding service, friendly staff, and a delicious complimentary breakfast! There are a number of options now available for breakfast, and the seating area in the breakfast area has also been expanded.

    2
    « We were told completely remodeled, not so. »

    Carpets were dirty, sewer gas coming up thru the bathroom sink. Staff were great & tried to accommodate as best they could. Not a pleasant stay. Breakfast room very good. Restaurant on site was excellent. Was told the remodel would happen soon. Hope so. Great location,Great staff. also all ages can enjoy the castle right next door.

    4
    « Nice Stay »

    Quick visit with family, clean room, comfortable bed, not as noisy as i thought being near road. Nice breakfast area, enough seating. Check in and out easy, very helpful as we arrived earlier just to see if possible early check in.

    3
    « Good for the price »

    Cons: *thin walls so I am glad I have ear plugs so I don't eavesdrop on my neighbours. *Lots of highway noise-duplicate the earplug comment from above. *Hot tub needs replacing or repairs. Jets barely made ripples in water and water was too hot. I did have the jets turned on. Pros: *clean room. *comforyable beds and pillows. *nice room layout. Would I stay again? No. Lots of competition for hotel business so I'd try elsewhere. I had put too much trust in Best Western name.

  • 5
    « The Best »

    We were on a road trip across B.C. This best western provided the best rate among the four hotels/motels we stayed on the way in Hope, Merritt, and Kelowna. It was even half of the price of the one in Kelowna. Breakfast is included and the selection for food is worth the value. The seating area is spacious and has floor windows, again the best breakfast compared to other hotels.

    4
    « Enjoyable family stay »

    Stayed here with the family and were very satisfied. Check in/out was very smooth. Room was clean and comfortable. A little highway noise, not surprisingly given the location, but nothing that impacted our stay. Breakfast was very good, and unlike many hotels, they had sufficient staff on hand to look after it, and make sure things were refilled as necessary. Hotel has two pools, and the one in the building we were in was good, and certainly met our requirements.

    4
    « GREAT FAMILY HOTEL »

    My stay at the Best Western was very pleasant and I felt safe staying with my two kids without my husband. I would only suggest changing the check out time at 12noon intead of 11:00am. It makes just a bit more convenient for families with little kids. We are considering coming back soon. Great get away with great amenities for the whole family.

    4
    « Overnight Stay »

    Very clean Hotel friendly staff and good value. Excellent location to HWY 1. Easy to find. Very good Breakfast. Clean room and comfortable beds, Bathroom a little small, parking was well lighted and we encountered no problems.

    5
    « Great hotel and in a great spot! »

    The Best Western Plus Regency Inn is located just off the #1. I was able to check in early and being a Best Western Rewards member, I got a free upgrade to a jacuzzi suite. The staff was very friendly and helpful. I was able to get a late check out also.

    4
    « A comfortable hotel for overnight stays »

    My wife and I stopped off here for a night on our way further west. It was very conveniently located, clean, comfortable and friendly staff. OK, it is not a 5* "Waldorf Astoria" so don't expect that; but it is an easy cut above the usual cheap overnighter. We would definitely stay again.

    5
    « Excellent hotel »

    We have stayed in this hotel 2 years in a row. We are a large family so booked the executive suite which has a full kitchen, dining area, lounge with pullout couches, large bedroom with king bed, 4 piece main bath, and the 2nd floor has another queen bed with sofa bed and full ensuite. Located close to enough to the highway for convenience, but no traffic noise, excellent breakfast! There is a Ricky's family restaurant located on the grounds, which was perfect for us. We will definitely stay here every time we visit Abbotsford! Staff are very friendly. Ps... Although the entrance to our room is located right by the main entrance to the hotel, we never found this to be an issue whatsoever.

    5
    « Much More Than Just Another Hotel »

    We have stayed at the BW Regency several times a year for the past several years and are getting to know the staff individually. However, years ago, before I knew anyone's name, I recognized that the BW Regency was a cut above other hotels, and certainly the best hotel in town and probably in the whole to the Abbotsford-Chilliwack area. The place is clean, the household staff is hardworking and professional, the breakfast crew is friendly and wants to serve you, and the desk staff is amazing. If you have a problem, the desk staff will do their utmost to solve it.

    2
    « Highway noise makes you sleep impossible »

    This hotel is located just besides rt-1 highway. It is perpendicular to the rt-1 and there is no way to avoid noise at all. When I checked in, I specifically asked for quiet room. However the room they assigned to me had impulse noise almost every car/truck passed through. I found that their windows is not good enough to proof noise. You pay your hotel for sleep not for the rest. If you cannot have a good sleep, it really doesn't matter how good breakfast, clean room and cheap rate. The front desk didn't mention where the breakfast is (another building), no cookies for BW Plus.

    5
    « Great hotel, great staff »

    I used my points for a night here to go to the Airshow with my boys. I was incredibly happy with all aspects of the hotel. There was a small issue when checking in with redeeming my points but I was not kept long. The property has 2 buildings both with the regular amenities, like breakfast, pool and hot tub. The decor and rooms were in really great shape and super clean. All staff we encountered made a point to ask if we were enjoying our stay and asking if there was anything we needed. Breakfast was great with many options, the pool was fantastic. I highly recommend this hotel!

  • 3
    « Pricey For What's There First and Most likely the Last »

    I was disappointed with this hotel for the price. It's a nice hotel but not what I was looking for. The hotel is right beside a school and there is only one restaurant within walking distance. The parking lot is small, being a truck driver that has to use a Semi it was a tight fit. There are 3 building associated with this property. The furthest building is were breakfast is. I can get a better deal at the BW Country Meadows in Aldergrove (10Kms away) and it has everything I need within walking distant from the hotel. We only tried this hotel because the company that we drive for relocated to Abbotsford from Aldergrove, so we thought we would give it a try.

    3
    « Best Western you can expect »

    The hotel was under renos so it bothered us a little. The location was nice enough and the staff tried their best under these conditions. I would not go back there as there was not anything special about this particular location. However, for just a nights stay and still close enough to attractions etc. It was fine. The hotel was clean and it was reasonable.

    5
    « A peaceful rest »

    After a long evening at the ferry terminal it was nice to enjoy a quiet night before getting back on the road towards alberta. The beds were very comfy and free breakfast to boot. great deal I would definitely stay again given the opportunity.

    4
    « Classic Best Western-dependable »

    We flew into Vancouver and had an easy drive, super easy to find arrival at BW. Smooth and friendly check in, lots of parking. There are two buildings, we were in the one opposite the reception area. There is a restaurant on site which is really good, large servings, great service. Anyway, check in was easy and we found the room to be large and quiet, comfortable beds, nice bedding. The room was clean and updated. I worried about noise from the room above but we had none. The breakfast was one of the better hotel breakfasts I've had. Nice selection. Great stay

    5
    « Very Comfortable. »

    We enjoyed our 3 nights stay here as our base for visiting the Vancouver area. This was the closest reasonably priced hotel that we could find at the height of the busy tourist season. It was a bit of a drive but not bad except during rush hour traffic. Just time your drive to avoid this. This hotel was very comfy and the staff very helpful even during busy times. Breakfast was very satisfactory. Would definitely stay here again.!

    4
    « Clean, comfy and reasonable. »

    Our room (1 king bed) was clean, comfortable and quiet. There is a mini fridge and microwave in the room. In-room coffee isn't very good but the coffee in the lobby was better and there is a free breakfast including the usual cold items, plus eggs, a hot meat and either pancakes, waffles, french toast, served in the building across the parking lot. You will probably want to drive to restaurants for other meals. There is a restaurant (Ricky's) on the same lot, but the food was not good there. During our stay, trays of snacks were put out at around 5pm, in the lobby, to welcome guests, which we really appreciated. Staff at the desk was great, very helpful and friendly. There is a pool and hot tub. Hotel is not far from the airport and just a bit off the transCanada highway but still quiet at night. We used Aeroplan miles for a free stay.

    4
    « Good overnighter »

    Comfortable stay with good beds and aircon after a beautiful drive through the last part of the Rockies on the way to Vancouver. Our bathroom was tiny - just a loo and bath with shower overhead. Staff were very friendly and the facilities clean and tidy. Free WiFi. The meal at the onsite restaurant was good, down home style, comfort food and delicious - and very reasonably priced. Breakfast was sufficient - cereal, pastries, scrambled egg and bacon. Juices, tea and coffee.

    5
    « Great experience »

    We stayed here last night as a last minute stop after passing through an awful inn in Surrey. The staff on the phone were very pleasant and accommodating. Our stay at this hotel was great, the room was beautiful and the hotel was very well kept and clean. The hot breakfast in the morning was unbelievable and staff were around to always stock things up. The pool and the hot tub were clean and quiet. We had one little bump in this stay and without even complaining, the staff offered us a 25$ gift card .. would definitely recommend staying here!

    5
    « Family »

    We find this a great place to stay when visiting Abbotsford. Rooms are clean and staff is very friendly. They were especially helpful in the breakfast room with our 5 grandchildren, all of whom are under 8. Pools are both small but we were the only ones using them - don't think they get used very often.

    5
    « Wonderful Stay »

    My family and I stayed at this hotel for 1 night only using aeroplan points. The hotel is beautiful and very quiet. Check in clerk was exceptional and very friendly. Didn't use the pool at all and the breakfast was plentiful and was restocked frequently. Would definitely recommend and we would stay here again when in the area.

  • 5
    « Peace & Quiet! »

    Needed a quiet get away and am so happy we chose this hotel. Nothing fancy, no "exciting tours you MUST try!". No rockin' bar or loud party people. Just a clean, quiet couple of days free from obligation and stress. The beds were wonderfully comfortable, the room was clean, breakfast was delicious and the attached restaurant was fantastic. Every staff member we encountered helped to make our stay pleasant and care-free. We had a pool, hot tub, free breakfast, great restaurant on site, clean room and helpful, kind staff ~ what more can one ask for?

    5
    « Great Hotel! »

    I love staying at this hotel. A great location to break up a trip back from BC Interior to Vancouver Island. Very professionally managed, clean, quiet, value for my money spent! The breakfast provided is great with wonderful staff. The rooms are well laid out, clean, quiet, restful! The Ricky's Restaurant is excellent food and great staff. Overall very professional and friendly operation. I will return for sure!

    4
    « Cycling Holiday »

    Hotel was great. Staff was knowledgeable and full of smiles. Cycled the Discovery Trail which proved a worthwhile venture for its beauty and diversity. Dined at the Townhall Public House which is one of our favourites for is large selection of craft beer on tap.

    4
    « Friendly, Clean Hotel »

    Super friendly staff, extremely helpful. Rooms were clean. Beds super comfy. Breakfast was just ok for us, but kind of what I expect from a complementary breakfast. Would definitely stay there again, but

    3
    « Very High Prices During Special Events »

    We did not book until the last minute - and were shocked to pay $480 including taxes for 2 nights for a glorified motel along the freeway. We checked in late after visiting a relative nearby, and were assigned a room at the south end of the annex - the closest room to the TransCanada highway - and suffered road noise all night. The room had a funky smell when we first arrived - perhaps strange clean products or just not well ventilated. We have been loyal Best Western customers for years and don't enjoy it when they jack their prices up - in this case because the BC Summer Games were happening in the area.

    3
    « Disappointed in rate increase »

    We were very disappointed that the Hotel felt it necessary to increase the rate by 205% within 6 days just because the BC Summer Games were in town. We know hotels are in business to make money - 100% is feasible but 200 plus%? This was also the only hotel from Chilliwack to Abbotsford that had 3 rooms available - go figure. For this reason we will look at any other alternative in the area other than the Best Western - which we did.

    4
    « Great Motel »

    Definitely recommend. Room was better than expected. Had an issue with a light in bedroom; staff attended to this straight away. We were very tied after a long trip to get here so we ordered room service, the meal was great - real home cooking and just what we needed. My only negative would be the breakfast - not a lot of choices compared to other Best Western's we have stayed at.

    5
    « Best Stay Ever »

    We atayed for 2 nights in a room with 2 queens - very comfortable. The complimentary breakfast was standard, but they had fresh fruit, which was nice. Go early because when we went at 9 am, there was no where to sit. Earlier, there was no problem. The room was clean and had everything we needed except a make-up mirror.

    5
    « Oh my the beds are AWESOME!! »

    There is only one thing I can't say enough. the beds are awesome!!!!!!!!! I was willing to overlook almost anything else (not that we had any issues) when I sat on that bed. Seriously I want find out exactly what they have and tell every hotel to just duplicate it so I can be assured of a great sleep no matter where I go. Pillows were just ok but the bed, aaahhhhh. Room was a large king size with kitchenette and separate bathroom. Well appointed, tv had movies on demand. Desk area and chair. Very comfy and quiet. It was a busy weekend with the summer games on. Staff was amazing, very helpful and accommodating. Restaurant just across parking lot is just basic fair. They have a free breakfast but we didn't make it as seriously we slept in in the amazing beds. LOL. Bathroom was good, water hot, pressure good and no "stinging ray of death" shower head. Overall a ten.

    4
    « Best Western in Abbotsford »

    Room was clean, well-appointed and comfortable. The bathtub is of a shape and size that one can actually enjoy a bath in it. Bed was comfortable. Pillows were too firm for me, but I travel with my own. Yes, the air conditioning is loud, as some other guests have noted. Staff were friendly and for the most part, efficient. The complimentary breakfast is pretty bare bones - one morning of our three-night stay we fled to the on-site restaurant for a proper hot meal - but it's good if you're on a budget/in a hurry and aren't looking for anything fancy.

  • 4
    « Great Stay »

    We stayed for 1 night with 2 queens. The hotel is just off highway 1 on the Clearwater street e it, excellent location. It is a 5 minute drive to south Fraser where there is shopping and lots so services and restaurants. The beds are great, very clean and nice size tub with shower. Wifi is included. A continental breakfast was included, good selection of pastries, fruit, cereal, juice and coffee. The ham and eggs were not great but overall is was nice to have. The price was really good compared to Vancouver. I would definitely stay here again.

    5
    « Weekend Stay »

    Outstanding service, would absolutely stay again. All staff were friendly and went above and beyond to make stay amazing. The morning breakfast was great! The room was nice, decorated nicely and had everything that you needed, really nice hotel to stay at. I will absolutely stay here again and recommend this hotel to anyone staying in the area. Thank you for a great stay!!

    3
    « Highway noise »

    The highway noise was too loud to leave the window open but the a/c was too loud to leave it closed. The rooms were nicely renovated but the hotel still suffers from old hotel syndrome in the plumbing. The shower drifts between too hot and too cold. Staff very good. Price reasonable. The breakfast sandwich option was a nice change. I would stay further off the highway next time.

    3
    « Overnight stay »

    Stay was good. Room was basic. Pool was small. Staff was friendly. Said there main feature was there morning breakfast. Was not the greatest. Was no food when I went to dish up so had to wait and was not a great selection. Price was fair. Liked how hotel was just off the main road.

    5
    « Outstanding service - and we didn't even stay »

    Looking for a quick change of plans after our accommodation plans didn't pan out (another motel was a dump) but the counter staff at the best west called around and found us a room AT A COMPETITOR!! Talk about excellent service!! Very impressed!

    4
    « Just like any other »

    Staff was friendly, rooms were clean. Was pretty when you first walked in. The hotel has two pools. The one we went to was very small, but did the trick since we were the only ones in it. They had a continental breakfast in the morning which was nice but the Food was ok, you can have cereal, toast, eggs, slice of ham, French toast. Also has coffee, orange juice, apple juice. Had a good sleep.

    5
    « Completely Dependable »

    Excellent mid-range hotel....always immaculate and staff organized and friendly. The on site restaurant is very good. The separate breakfast provided by the hotel is not 'luxurious' but is certainly more than adequate with a good choice of cafeteria type items.

    4
    « Tournament hub »

    I shouldn't write this review but honesty was always my down fall. This place we have been before and suggest to hockey teams going to the area great for team gatherings the two building layout and easy accessibility make it great destination. Its tucked away but yet on the highway. Only issue is the odd door set up on the second building an issue that needs to be addressed. However beds are comfortable and rooms clean staff is friendly, cost is affordable. Worth it to keep a team happy, plenty of places to eat on and offsite, shopping near by. This time we went as a couple and same this thing we enjoyed the stay.

    4
    « Quick stay on Business, nice hotel. »

    I just stayed a couple nights but the hotel was nice. The decor is dated but it was clean and comfortable. The bed was comfortable and the staff was friendly. The complimentary breakfast was very good in a nice eating area.

    5
    « Great staff »

    Had to make a reservation change close to arrival. Kind and friendly staff made it happen when they didn't have to. They went above and beyond what I expected and I have to thank all the front end staff including the manager. Got to the hotel and had been upgraded to a jacuzzi suite which was amazing. Comfy beds, clean rooms. Would definitely recommend staying here!

  • 5
    « Great hotel - Wonderful people! »

    We had to delay our stay two times with this hotel due to circumstances beyond our control. Each time, they understood kept changing the date with no extra fees. The day we checked in, they upgraded us to the best room in the facility - the jacuzzi suite. Very impressed. It pays to be a rewards card member and be polite to the hard working people in the hospitality industry. Thanks!

    5
    « Nice stay. »

    Reception was very friendly and prompt. Was put in building 2 which has the breakfast in it. You can access the hotel easily from the freeway, but it can be a "little" noisy because of being near the freeway. All in all, a nice, comfortable and pleasant stay.

    4
    « Incredible Staff »

    Travelling with my daughter for surgery, the staff at the BW were incredible at making us feel at home, went above and beyond to be helpful and surprised us with an upgrade. It took the stress out for the trip for all of us. Thank you so much!!

    5
    « Best Western Plus - Abbotsford BC »

    While touring BC on a motorcycle we stopped in Abbotsford to visit a friend and stay for the night. Was upgraded to a suite so the room was super great!! This location was really and close to everything. The hotel staff and security was also very nice and professional. The free breakfast was in my view above average with many selection from hot to cold. Room came with full cable access and Wifi. Would definitely recommend if you're in the area.

    4
    « With only minor issues, a lovely stay! »

    Needed a quick but pleasant stopover and we got it. Good price, nice room, comfy bed, filling breakfast. The hotel does a nice job of decor making it an inviting place to be. I don't really notice this unless the place is dated so for it to catch my eye was interesting. I need a comfy bed and this place delivered. Very soft, pillows full, also liked that our king bed was completely around a corner and little hallway light or noise entered. The heat/cooling was quiet though we turned it off, wasn't needed. Breakie was yummy, plenty of options, presented and cooked well. A bathroom in the breakie area was a nice touch. We had a room near the highway and to my surprise I heard nothing from it. The annoyances were minor but notable. A screw missing from a light, a wall fixture covering out of place, and the room darkening blinds, though correct for the room, didn't completely cover the alcove thus it was not the dark dark type room I like. The one that baffled me was the room above me. The man, yes man, got up early and was obviously doing normal getting ready stuff, and I could hear him go to the bathroom and relieve himself... Very clearly. It didn't bother me a ton, thought it was actually amusing, but very surprised I could hear that so clearly. Still, a really nice night, I'd go back in a heartbeat, really good hotel in my opinion.

    2
    « Run Down »

    Not much positive to say, I'm afraid. Stayed in building #2, and there was an awful stench in the hallways. The room itself was musty, with no circulation. The beds were old and lumpy, the pillows very hard. The bathroom was tiny. The breakfast buffet was large, but after trying a cinnamon bun that was several days old, I lacked the courage to try anything else. My wife may have had the best quote: "How do you f--- up jarred salsa?" I guess if you set your mind to it....

    5
    « Exceeded my expectations »

    Based on my last best western visit in another city, I did not have high expectations for this stay. I was pleased when my expectations were exceeded, tenfold. Checkin was quick, easy, and staff was very friendly. The room was very nice and comfortable. There was nothing negative about our stay at all. I would certainly stay here again, and will be recommending it.

    5
    « Overnighter »

    Had a great Bed & Breaky after a great wknd in Ashcroft, filled with horsebacking riding..so enjoyed the hot tub, pool & hot shower and comfy beds...early morning breaky, and a short drive to Abbotsford Airport..close to restaurants..lots of great choices in Sushi restaurants..very pleased..friendly staff..clean & quiet room..motel of choice every time we have early morning flight..

    5
    « Wonderful experience »

    My husband and I enjoy this hotel and will stay there again. Each time we come, we get value for our money, and completely enjoy our stay. The breakfast, especially, is very enjoyable, with a lot of variety and just real, good food.

    4
    « Good bet for the area »

    Nice hotel that certainly deserves its popularity. Close to highway but noise not really a factor. The only area needing improvement is the breakfast which is one of the poor e st we've seen. Tea should also be provided in rooms! Despite these minor concerns a recommend.

  • 3
    « Comfortable and clean but tired. »

    Spent 6 nights here. We were not in the main building but in the building that adjoins the restaurant. The breakfast was great, the staff serving it made you feel welcome. The little patio off the area where they serve breakfast was very nice - we only used it once since the other days it rained or was too cool. The room itself looked a wee bit "tired", the bed and bedding were comfortable but the couch needed replacing and the rug could use some updating. When walking down the hall and into the room you could smell faint traces of smoke from the years when smoking would've been allowed. The TV was very disappointing, in this day and age of HD TV it's quite surprising that it was not available. WiFi was okay but slow at times. Adjoining restaurant is wonderful. We would stay here again.

    4
    « Canadian convenience at it's best. »

    We spent only one night there, but as a travellers motel it is very nice. I don't know that I would want a week there, but for one or two nights it is almost unbeatable. Two large comfortable beds, nice TV (although for one night perhaps superfluous), very quiet rooms, no sound of running water, conversations or closing doors. We were quite late but still able to access the pool and hot tub (a very big deal to our grandson) and in the morning a good continental breakfast. Staff were great and appeared concerned for our comfort. Parking was acceptable, small booths for full sized North American vehicles and I am not big on the idea of the reception area in different building. Minor quibbles, I would stay there again and based on this motel I will stay at other Best Western Plus venues.

    2
    « Not my taste! »

    I stayed for 2 nights to be close to the airport. It was a disappointment after the Best Western in Chilliwack. Will not recommend to anyone. The Service Staff was very helpful but the hotel itself is not what I expect from Best Western Plus!

    5
    « Ak to US »

    Our trip through Canada gave us many stops at motels along the way. This one was terrifically great. Most Best Western hotels seem to be "basics only". This one was terrific for us. We had a ground floor room a few feet from the front desk and about 20 steps from covered parking. What a great surprise. Everything worked as it should. Internet, faucets, drains, showers, and TV all functioned without distracting acceptance of flaws. The enthusiasm of the staff on check in was great. The bed was comfortable.

    5
    « Great hotel, amazing restaurant »

    Totally satisfied with the stay at this location. Highly recommend for the price conscious shopper. The restaurant adjoining the hotel is amazing. The beds were extremely comfortable, and the internet worked flawlessly.

    5
    « Always a great stay »

    The staff make customers priority one. The rooms are very comfortable. The pool, fitness room and breakfast can satisfy anyone's needs. Location is great. ALWAYS our 'go to' place in Abbotsford. If I can suggest one thing - it would be for the hot breakfast food items to be a little hotter.

    3
    « Close to airport but noisy. »

    This hotel did not live up to the PLUS level in our opinion. Little things like highway noise, breakfast in different building, clock not set right and unable to figure out how to re-set and a bathroom door that banged into the closet each time it was left ajar. Front desk staff great, comfortable bed, clean & nice pool. Only minutes from the airport so very convenient. Eat

    5
    « Very Pleasant »

    My sister and I went to an event at the Abbotsford Centre this past Sunday and stayed over night at the Best Western Plus on Marshall Road. Lovely hotel, staff members were very friendly and helpful. The rooms were spotless and comfortable with great working air conditioner, it was very hot on Sunday but our room was the perfect temperature. Breakfast was included with it. There was french toast, scrambled eggs, sausages, hot and cold cereal, toast, bagels, muffins, tea biscuits, fresh fruit, tea and coffee. I booked through Expedia and got a very good rate. I would highly recommend this Facility. It also have a conference centre, swimming pool and jacuzzi.

    4
    « Nice quiet location »

    There are two Best Western hotels in Abbotsford, this one was chosen because of its quiet location in a residential area, across from a school. A bonus is that there is a family restaurant on site. The hotel is older, but well taken care of. Very large comfortable room assigned which included a queen bed, pull out sofa bed, kitchenette. Breakfast was excellent with hot and cold foods, served in a cheery room. Travelling alone, I felt very safe and secure in this hotel.

    5
    « Great service »

    Stayed in the "Presidential" Suite. It was amazing. Lots of room and had everything we needed for a great night. At check in we dealt with Amanda, she was so helpful and kind and we got a late check out offered to us. The breakfast was great as well. Lots of options.

  • 4
    « Good Accommodation in Abbotsford »

    Comfortable beds and clean rooms with an excellent breakfast considering it is included in the price. The front desk staff were friendly and provided directions to where we were heading in Abbotsford and explained about the parking in the city. Check in and out was swift and pleasant. I would certainly stay here again if I need to be in Abbotsford.

    5
    « Great hotel »

    My husband and I checked into this hotel and we were given an upgrade to a suite which was very appreciated. We had lunch at their on site restaurant which was very convenient and good. The hotel itself was very nice and clean we will stay there again

    2
    « Horrible Layout »

    Three buildings, two parking lots so you wander around to find a check in, then wander around to find the ice machine, pool, and breakfast is only located in one building so you walk through the parking lots to get to it, not enough seating so then you either wait for seating or wander back to your room with a crapload of dishes. Pool was tiny, every noise echoed so can't relax in hot tub. Plus more expensive than other Best Westerns in the area, not worth it!

    5
    « Excellent Service, Great Room, Great price. »

    This is the second time we have stayed here. Pleasantly surprised at getting a free upgrade into really, really nice room. Pristine clean, roomy, nicely appointed. Exceeded our expectations. All the staff--front desk, housekeeping, waitstaff at breakfast---were so welcoming and friendly. Breakfast was very good...a handsome variety to choose from. Very good price for the package. This will definitely be on our list next time we visit our Canadian brethren from the States! This gets our top-notch recommendation!

    4
    « Very good service »

    Recently stayed here and received a free upgrade to a king suite. Very clean and comfortable. The staff were friendly and helpful. They offer a pretty decent complimentary hot breakfast too. There's a hot tub but work kept me out of hot water. Next time. Easy to get to and close to many places. I'd stay here again.

    4
    « Friendly Staff, Comfortable, Quietish Room, Good Price »

    One of the things that I always ask for is a quiet room, and the room they gave us on the 2nd floor definitely met that requirement - except for the air conditioner. When it cut in for the first time, I thought it was a big truck running outside, but we just ran it until we went to bed and then shut it off. The room was clean and inviting. The bed was very comfortable with a nice duvet and lots and lots of pillows. The internet was free and fast. They offer a free breakfast with the room, but it's pretty simple fare. We ended up going out for breakfast to the attached restaurant. The staff at the front desk were very professional, attentive, cheerful and helpful. They let us check in well before the regular check in time. Check in and Check out went without a hitch - in and out both times in under 5 minutes. The only downside was how small the counter for the sink is, so it made it difficult to get ready in the morning - we had to take turns. But other than that, we had a pleasant stay and are booked to spend three more nights there a week after our first visit.

    5
    « Pleasant, comfortable stay »

    Spent three days over Mother's Day weekend recently. The room was clean, very comfortable. They had a very good breakfast and even a grab bag for our last morning when we had to leave early before breakfast room was ready. Left a note for the maid that we weren't fond of Decaf Coffee. That evening we had handful of regular coffee. The front desk managed to scrounge up some real glass wineglasses (rather than plastic cups). They didn't match but we appreciated the effort. Would definitely recommend.

    4
    « Nice decent stay on the way to Harrison Hot Springs »

    I've stayed in this hotel for 1 night and was very satisfied with it. Unfortunately I arrived late in the evening and wasn't able to use their indoor pool or fitness center. However, hot breakfast in the morning was very sufficient and they honored my late check out by 1 hour, which was very much appreciated. All in all it was a nice quiet room where I was able to get great sleep and rest before my journey continued to the next destination

    5
    « Excellent accommodation »

    We were very pleased with this hotel. Accommodations were clean and very comfortable, location was great, breakfast was great (they even have gluten free bread if you ask), and veryeasy to get to from the highway. Two additional restaurants on site made meeting family and visiting very easy. We got a special Internet rate and best Western upgraded it with a match. Recommended stay most definately

    5
    « Alaskan Road Trip »

    This was our first stop on our drive to Alaska. Got in late, the check in process was easy, the room was great and the breakfast in the morning was delicious. From the hotel it was an easy entrance on to the highway for our next destination, Dawson City.

  • 5
    « Another Great Stay Here »

    I am a part of a group event that chooses this hotel every year. That is no accident. they take such great care of us and truly make us feel at home. The hotel is very well maintained by Bart and Mike, our group reservation is always accurate and painless thanks to Kim and Rebecca, and the entire front desk staff are helpful, friendly and efficient. Not to mention how great the breakfast is and how hard the girls work to make it so. I wouldn't think of staying anywhere else in Abbotsford. Thanks again everyone!

    4
    « Top notch customer service! »

    Upon check in we noticed our room had an old musty smell. After notifying the front desk, they were quick to relocate us to another room, which was much better. The front desk staff were very friendly during our entire stay! Great customer service! A good selection of options for breakfast. The hotel wasn't quite as expected based on photos. It's two separate buildings. The hotel is right off the highway, so if noise bothers you, be sure to ask for a room not facing the highway.

    4
    « quick stay »

    very much enjoyed my stay although brief. as close to the highway i found no road noise was apparent . Breakfast was simple and enjoyable I would recommend to this property to other business travelers and families.

    5
    « Great staff, clean hotel and yummy breakfast »

    My husband, son and I stopped at the Best Western for one night to help cut our travel time home down. We had been traveling for 6 days and were all very tired. Sarah helped check us in and actually upgraded our room for us. She explained where the pool was, all about their delicious breakfast, and gave my son a puzzle that had been left in a room months ago. The hotel was very clean and the free buffet breakfast was delicious. Even the coffee was good! We will be staying there again!!

    4
    « Definitely a plus »

    We thoroughly enjoyed our stay at this Best Western hotel. It was clean, and quiet, the staff friendly and the location was readily accessible for our needs. The breakfasts were good with a nice selection to choose from. The dining area was clean and the staff were quick to replace items that needed replenishing.

    5
    « A great hotel for a great price! »

    We really enjoyed this hotel. It was a good price, the room was neat and clean, the breakfast was delicious, and the staff was excellent. It is located right beside the highway, so really close to the main road, which was nice. Also, it was 10 minutes from the Abbotsford Airport, which was great for us, since we were flying out from there. There are a few restaurants close by. The ONLY complaint I had was the road noise. But it's that steady kind of noise that's easy to fall asleep to, so it didn't cause any major inconvenience. We would definitely stay here again.

    5
    « Comfort at its best »

    Due to renovations in our condo, we needed a nice place to call home for three days. Our first incentive to going to the Best Western was our BCAA awards. We were treated very well by all the staff. The room was comfortable and the complimentary breakfast was a delight very morning. Thank you. You made our weekend!

    5
    « Consistent & Always a Pleasure!! »

    The Regency Inn in Abbotsford, B.C. is always very consistent & a pleasure to stay at.The staff always make you feel welcome & go above & beyond to accommodate you. The Breakfast Ladies(Kelsey & Joan)are very pleasant to deal with first thing in the morning and always ensure that you are satisfied.Never have they run out of food!! When we requested a Late Check Out due to our late departing flight,Sarah at the Front Desk was more then willing to offer us a 1:00pm check out at no additional charge. This is why we always come back to this property and will continue to stay here!!

    5
    « Great Customer Service »

    This was my 9th year staying at the Best Western Plus Regency Inn for an event and I though the service could not get better. But year over year the staff astound me!!! Aside from the hotel being very clean and very comfortable the customer service is second to none! Many thanks to Kim, Rebecca, Rose, Bart, Mike the list could go on forever. You make our stay every year a memorable and enjoyable one. Looking forward to next year!

    3
    « Some problems but ok... »

    I stayed 1 night in room 106 on ground floor in main building. Pros: bed and pillows soft and comfortable. Microwave in room. TV new and large. Breakfast was plentiful and some good choices. Towels were soft. Liked the shampoo, conditioner and soap. Cons: I could hear road noise through window from freeway. Window lock was broken, as was the shower valve so couldn't turn water off properly. Check in and check out were efficient. Breakfast attendants were friendly and helpful. Lots of parking available. Would stay again but would check room before and ask for higher floor.

  • 5
    « Great Stay »

    This was a great stay, staff was wonderful, short and quick as I'd booked online, and when we got there, it was fast checking in. We had a great breakfast the next morning, and the beds were very comfortable! I will certainly stay here again.

    5
    « Really good time »

    My group stayed at this hotel for our weekend trip and it was the first time we had been to Abbotsford. We were welcomed by Sarah the hotel front desk staff and she made sure we had everything we needed. We had our free breakfast and kelsey one of the serving staff made sure I got everything I needed for my gluten free needs both mornings. Great service, we will return to this hotel.

    5
    « Great value »

    Hubby & I stayed attended a ZZTop concert in Abbotsford. We didn't book a hotel until we got here hoping to get a screaming last minute deal!! We booked through hotels.com and got the room cheaper than booking at front desk with AAA! Hotel is close to almost everything you would need. Our concert venue was only a 10 minute drive away. Hotel was quiet & friendly. Room was clean & comfortable. Continental breakfast looked like a huge hit for everyone it was packed. Would be nice to see gluten free options other than juice, coffee & yogurt. Coffee wasn't very tasty looks like syrup mixed with water vs freshly brewed....but hey if that's my only complaint ?? Would definitely stay again!

    5
    « Would highly recomend! »

    Excellent location just off the highway. Great customer service from the check in to the check out. Restaurant next door had very good food as well as great service. We would definitely stay at this hotel again

    5
    « Traveling Family »

    Loved it! The rooms were big and clean. The pool was lovely and clean. The location was great, right on the highway, and close to local restaurants. Only drawback was all of the disposable dishes, both at breakfast and in the room.

    5
    « Wedding Weekend »

    All my guests were pleased with the service and had nothing but good things to say about their experience. The rooms were amazing and very clean. The Staff was very helpful and friendly. The location was awesome and the hot breakfast was Delicious. Having a conference center at the Inn helped me a great deal during my wedding as I was able to host my guest and hold my pre-wedding festivities inside the conference center. The staff did an amazing job setting up the conference center. My overall experience was wonderful and I would highly recommend staying here.

    5
    « IT COULD NOT BE BETTER !!! »

    First time at Best Western... My family and I have chosen this hotel to celebrate my birthday, and our choice was right! Very clean and quiet place, very spacious and comfortable room, very friendly and responsive employees. My special request was accommodated by the management in no time, and I appreciate it very much. I would definitely recommend this hotel to my friends and family, and would stay there again myself. :) Leonard M., Journalist.

    4
    « Very good besides rude staff woman »

    Was amazing price for what they offer. Amazing everything really besides the rude woman working at front desk when we stayed there. When we checked in she had something rude to say to every comment we made. She asked where we were from so we told her and than bashed our hometown by saying "oh your from there I know how that place is" as she rolled her eyes. She also acted as though we were extremely poor because we were paying with cash not a card. I just remember the conversation with her being sarcastic and rude.

    4
    « Good stay »

    I gave this hotel a second chance because manager replied to my first review inviting me to try again. I requested a room in main building this time. Was much quieter and I had good night's sleep every night. Room was clean and comfortable. Free breakfast fully stocked and good. Exercise room clean and stocked. Easy free parking and central location. Would stay again.

    5
    « Best hotel in the Valley!! »

    We lost power during the big wind storm, and had to stay the night in Abbotsford. Brianna the manager gave us an excellent rate...even though it was a last minute booking, and even offered us a complimentary upgrade on our room! When we arrived, the suite was more than we ever could have expected! The pools and hot tubs were a huge hit with my daughter and young grandson, and the FREE buffet breakfast had so many delicious options. I would definitely return to this hotel again, and would recommend this property to anyone ! If I could give bonus stars, I would because they all made a stressful day so much better!! Thank you Brianna, and everyone at the best western plus regency inn for such incredible hospitality! ?

  • 4
    « Overall pretty good »

    A little noisy near highway, breakfast was nice in the am, but hotel was extremely strict with the smallest amount of noise. Pool was murky and not clean likely do to a full hotel full of kids. Overall decent.

    5
    « Great hotel for groups or teams »

    Stayed with a youth sports team. Property has a stand alone unit with breakfast area and pool. Double queens in the rooms. Microwaves and mini fridges in the rooms. Jr suite has a full kitchen and a separate room. Very nice. Breakfast area is large and clean. Friendly staff.

    1
    « Water damaged hotel »

    The hotel has water damage throughout the hotel. I complained after check in they moved me to another room and another room. All having equal or more water damage to walls floors even framed pictures had water damage all i took photos of. When i complained to the front desk they stated they have no idea why the rooms smell like wet dog. When i was placed in my last room i called down and asked for the manager to call me i was informed her name was Brianna and she would call me at 0700 the next morning as I was leaving at 0730 the manager called at 0800 after I had left on business for the day. This is not what I expect from a Best Western property. I stay at other Best Western properties on a bi weekly basis and have never experienced the low to no level of customer service of the Best Western Regency Abbotsford BC I would suggest travellers stay anywhere but at this property.

    3
    « Adequate, barely »

    Stayed there because I was working an event at Tradex. For that the location is excellent. Overall I was disappointed. I've stayed at other Best Western Plus and this one is not a Plus. Fitness room was cramped and tiny. 3 cardio and on weight machine which didn't work properly. Hotel is in two buildings and I was in the older of the two. Smell musty and the décor is cheap and dated. If I was staying at a Motel 6 it would have met my expectations but overall it was disappointing. I got a good rate so that made up for it a bit. Hotel staff were nice and helpful.

    4
    « The Presidential Suite »

    The room itself was excellent, if a bit oddly laid out upstairs bedroom, dresser and tv are way off to the side and the hide-abed is in this room instead of the living room downstairs, We stayed two nights Saturday night was excellent no noise everything was good. Sunday night however was a different story, You could hear lots of noise; banging and creaking, the noise was coming from the office right besides the suite. The noise was enough that it woke us a number of times through out the night. Also a side note, is that they do not have a pile of parking and we had a hard time finding a spot.

    5
    « Great Night »

    We had a great night. There were no problems. We sort of had a little get together in one of the rooms with no complaints even though sometimes our voices were a bit loud. We liked the location. There is a restaurant on site and the freeway is near by but yet we couldn't hear the traffic.

    4
    « Great place to stay »

    This is a quality hotel with terrific staff in a great location. A five minute drive from beautiful Mill Lake Park, and shopping with terrific highway access. The restaurant has comfort food like grandma used to cook. The breakfasts have variety and are tasty. When you reserve ask for a room that is not on the highway side.

    4
    « Great service, pleasant amenities »

    We were only at the Best Western Plus for one night, but were well taken care of. The room was clean and the beds comfortable. We had everything we needed. Breakfast offered a variety of tasty items. The internet service was fast and easy to get on to.

    5
    « Well looked after! »

    This is the best hotel in the Abbotsford area. It's clean and well-run. I have stayed in this hotel many times over the past 5 years and have never had a serious problem. All hotels should be so well run!

    2
    « Poor Service and noisy room »

    My wife booked the hotel room, at the Best Western Plus Regency in Abbotsford, BC. On the booking, we requested a "quiet room", as the hotel is located beside the freeway and we have stayed there before. Upon arrival, despite on our booking saying that check-in time was 2:00, we were told we couldn't book in until after three. That was inconvenient, but when we eventually returned and went to our room, we were given probably the worst room, right beside the highway. So we then had to go back to get a room that we could get some sleep in. The new room appeared satisfactory, but in the evening we could hear the occupants in the room above us, every time they moved. To make matters worse, the fire alarm went off at 4:30 AM. After evacuating the building, the local fire department arrived and gave the all clear about half an hour later. It turned out to not be a fire, but a hot water leak, possibly poor maintenance? We were not given an apology or much of an explanation when we checked out. We have stayed there before a number of times, but are uncertain that we will do so again.

  • 4
    « Great Value and service »

    The staff at check in and check out was excellent. Fast friendly and very helpful. The rooms were very clean and comfortable. The breakfast buffet was a very good value with a good selection of food. The pool was a hit with my Grandchildren.

    4
    « Rest And Go »

    Like this hotel, close to the freeway and was halfway on our trip home. Excellent restaurant next to the hotel and the rooms in the hotel are well appointed. Front desk staff helpful and accommodating when I asked for and upgrade.

    5
    « 830pm »

    Outstanding service, super friendly staff, super clean and well decorated rooms. Comfortable bed. Excellent services - pool area also very clean and enjoyable. Food was good and we were recommend this hotel to anyone.

    5
    « Really nice »

    Had a nice two day stay here this week. The room was very clean, spacious and well appointed. I liked all the plugs by the bed and plenty of lights. The free breakfast was as good as you could expect! Next time I'll ask for a room towards the parking lot instead of the freeway.

    3
    « Gone fishin'...... »

    We used this hotel as our home base for our fishing trip. Room 308 The room has a king sized bed with four pillows and two in the closet. There is an armchair in the room, a desk and office chair along with two night tables and a stand that the television sits on. This stand has three drawers, and holds the microwave, ice bucket and fridge. The fridge leaves a lot to be desired. The fridge is very small with only one self and the freezer portion continues to leak therefore the tray inside always has water on it. Bathroom - the sink is outside the bathroom but separate from the main bedroom. The tub and toilet are in one room separately. The lamps within the room I appreciate the convenience as each has two outlets at the base along with two light switches for two different lighting options. The outlets are great for plugging one's cellphone or other items requiring charging. The window looks out onto the backyards of the homeowners behind. There is some traffic noise when the window is left open. The screen is not the proper screen for the window therefore they have inserted long screws into the frame of the screen to ?center? it within the opening. Breakfast is included in the price of the room. The breakfast room is in another building. There was plenty to choose from. No waffle machine but that was no issue. They did serve bacon, hash brown patties, scrambled eggs, and one had an assortment of breads to choose from. There was a cold breakfast area that included cereals, yogurt, and such. There is a workout room, pool and hot tub. No comments about these as I did not use these this time around.

    5
    « Thank you Nina »

    We had to come to Abbotsford on short notice because my dad had an accident and was in the hospital. My boyfriend, my brother and I had to drive through the night from Prince George and we anticipated that we would arrive around 5-6 am. I called several hotels in the area from the car. Originally we had settled on another hotel that was slightly cheaper than the Best Western and assured us that they would not charge us for a full night as we would be arriving so late. However, the roads were much better than we thought they would be for winter and we got in around 330 am instead. The original hotel informed us that they would have to charge us for the night. So we decided to give the BW Regency another call. Nina was extremely helpful and friendly. We explained our situation and she was very sympathetic. Nina didn't charge us for that night and gave us a special hospital rate. As well, she offered us to go breakfast bags just in case we slept in and missed the continental breakfast provided. She also put us in a quiet room so that we wouldn't be disturbed. Nina made our stressful situation that much easier and we really appreciate her hospitality. Thanks from Melissa, Travis and Jared.

    4
    « Book ahead for airport shuttle »

    Very nice hotel - but guests need to book the free airport shuttle 2-3 days in advance. Unfortunately this information is not included on their website so I was not expecting to have to pay for a taxi ride to the Abbotsford airport. Guests however, are entitled to a flat rate of $12.00.

    5
    « Business Meeting »

    Helpful friendly staff, a great room for socializing (The Presidential Suite) and a great meeting room for business meetings. So close to the airport (A $20 cab ride). Free breakfast was different each day with sausage, bacon, egg, waffles and pancakes as hot options, plus cereal fruit and yogurt. Liquor stores, shopping, grocery stores within a short walk. An all round convenient time saving experience.

    5
    « Best Western Regency inn Abbotsford »

    We stay at this motel many times each year visiting parents, and find it very convenient to the retirement homes and hospital. There are many options of rooms, but in the main unit the road noise on street side can be bothersome. We always ask for the quiet side and they accommodate us. We also have had large groups meet here for a reunion, and it served us well.

    5
    « Home away from home »

    Best Western Regency staff consistently provides exceptional personalized service to their guests ... always making us feel like we are part of their friendship circle. Facilities offer everything we need, providing 2 pools, fitness room and an (ever changing) satisfying breakfast. Grounds, rooms and common spaces are clean. We love returning here, whenever in Abbotsford.

  • 4
    « OK for one night. »

    Good location off freeway. Nice rooms. Great bed, coffee makers in room suck. Elevator slow and small, only one. Staff friendly. Has a Ricky's Restaurant which has excellent food. Overall quite nice, starting to show its age.

    5
    « Taking off to the Okanagan »

    Hello: I would just like to comment on our stay at the Best Western Plus Regency Inn and Conference Centre. We stayed here on our way up to the Okanagan, and found it to be an excellent, well price hotel with very nice rooms, swimming pool, and other amenities. The rooms were very nice, comfortable, and the staff was superb. The food at the Restaurant was to die for, especially the strawberry pie. My wife and I thoroughly enjoyed this hotel and would love to come back again.

    4
    « Great value! »

    Friendly staff. Speedy check-in and out. Clean and comfortable rooms. Ours had a kitchenette which was handy. Quiet neighbourhood. The only reasons why I wouldn't give it 5 stars is I think this is an old hotel as the bathrooms were super super small (although the tub was great!) and the hottub could've been hotter and cleaner. Other than that, a pleasant stay and would gladly stay again.

    5
    « Great location and room »

    This hotel was perfect for our hockey team. They have a delicious breakfast, and laundry facilities. We had a king bed, and a nice little kitchenette. The location was perfect for getting to many things. Staff was helpful. 24 hour tea and coffee is nice too.

    5
    « Our new home away from home in Canada. »

    Great location close to everything. Good variety of breakfast choices, you won't leave hungry. The staff went out of their way to help make our visit a wonderful experience. Easy freeway entrance. Rooms are comfortable and spacious.

    4
    « Overall very good value »

    This is a good medium-price hotel. Super friendly staff, overall nice facilities. A nice home cooking type restaurant attached. Room was nice size except the usual tiny bathroom that has your knees almost to the door when you sit on the toilet. (You can close the door if you're in the bathtub.) Comfortable mattress. The free breakfast was quite good, with nice variety for the "breakfast-plus" type buffet offered in this level of hotel (i.e., some hot food). I only had two complaints. One was that the stairways were filthy enough that I noticed and remarked on it. That doesn't really affect my stay, but it makes me wonder what other less-noticeable things might be neglected. The other was that there were no instructions for the hot tub jets. I sat in the still hot water and didn't notice until I was leaving that the jet control is around the corner near the door exiting the pool area. Full toilets and separate shower in the pool area, though, which is a nice plus. Overall, recommended.

    4
    « On the main route »

    I was coming home from a trip overseas and this was on the route home, I like Best western for the price and quality of rooms, and was not disappointed. The only downside is that the breakfast room is in a separate building than the on I stayed in so had to walk through the rain to get there.

    5
    « very nice Best western location »

    Stayed in a suite here with a soaker tub-highly recommend one of these rooms. The whirlpool tub was the best part! The rooms are nice and the beds are comfortable. I would return and I would recommend. There is a ABC restaurant just across the parking lot which is nice for a convenient meal. Front desk staff very nice and the hotel itself was cute.

    5
    « volleyball particpant »

    Excellent breakfasts, large cozy rooms a great place to stay, the pool was a nice feature. It is easy to access the freeway which allows you to get on the road quickly or head to your destination quickly

    5
    « Family Get Together »

    We booked several rooms for a family event including the Presidential Suite which sleeps seven adults. The large living room area was perfect for gathering to visit late in the evening ( about 20 of us) and with morning breakfast brought over from the buffet. ( you could make your toast in the suite!). The exterior door made it easy for local family members to join us. The kids enjoyed the pool but missed having water slides. Staff were great about helping us find least expensive option for various family groups.

  • 5
    « Great Hotel. Great Staff »

    Came here with a group for a conference near-by. Booked a number of double queen rooms plus 1 suite. The suite was ok - no living room. Have seen better elsewhere. Otherwise, all the rooms were good, clean - nothing to complain about. We were in a separate building but that was fine. Plenty of parking. The breakfast was decent. The eggs were clumpy but in the end, more selection than other BW's I've stayed at. The free WiFi was actually decent for a hotel. Unfortunately, we returned to the hotel too late to check out the other amenities. The staff was great, including the security team. Our group stayed up late to hang out in the dining area and they didn't kick us out but rather closed the doors to help with the noise level. Guest-oriented! This hotel is perfect for groups. Would return the next time we're in town for our next conference.

    5
    « Winter Extreme is Extreme(ly) satisfied with The West Western Regency! »

    I coordinate an annual fundraiser in Abbotsford called the Canadian Ski Patrol's Winter Extreme Ski Show & Swap since 1994. At first it was just a convenient clean accomidation for my volunteers and our vendors but soon it became much more than that. The rooms are great, the staff helpful but more importantly there are no surprises, everything is always clean, well appointed and professional ... no surprises ,,, just the way I like it and reasonably priced to boot!

    4
    « Good value and helpful staff »

    Stayed here overnight after arriving on a late night flight. The staff were very helpful on arrival and check out. The room was quite comfortable and clean. While we didn't help ourselves to the complimentary breakfast; it looked and smelt quite good! Definitely good value for the reasonable room rate.

    3
    « Average Hotel Good Location »

    The best thing about this hotel is the location, to Abbotsford, if you need to be there and the highway, for an overnight travel stay. Nice and clean nothing spectacular but everything you need and would expect from a Best Western. It meets the "Plus" rating because it does have a the pool and a fitness room. Everything was of average quality except the above average well trained and friendly staff.

    3
    « Fine for a quick overnight »

    I stayed here for a night on a business trip. Check-in was quite late, but front desk staff was friendly. I was directed across the parking lot to the "Regency" portion of the hotel. I had a first-floor room that was average -- no frills, but clean. The fridge had a bit of a smell to it (sausage) but otherwise everything was fine. Breakfast wasn't bad -- "build your own" breakfast sandwiches, oatmeal, etc. The coffee was pretty terrible. This property didn't blow me away, but it was fine and I might stay there again.

    5
    « Very Popular Hotel »

    The parking lot was almost full when we arrived early evening. Got another great room, the lamp on the desk conveniently had two electrical outlets - one for each of our laptops. As usual, the staff were friendly and Joan in the breakfast room let me stay there past 10 am. Nice to be able to have breakfast till 10 am. Everything was clean, comfortable and cosy. The energy of the this hotel is so good that I keep coming for repeated stays. This is a good hotel to break a driving journey just to relax in and use the hot tub and pool.

    5
    « Great place for Sports Teams »

    My men's slo pitch team played here over September long weekend as we had Men's Provincials in Abbotsford and we were coming from out of town and this hotel did not disappoint. We booked our rooms in advance online and sure glad we did, The breakfast that was included was awesome as some times games were so early you didn't have time to go anywhere, It was safe and close to the field, Not much more you could ask for.

    5
    « Great Stay in Abbotsford »

    This is not my first time at this property and it won't be my last. I find the hotel comfortable, convenient and clean. I do tend to favor BW hotels in my travels if able and this one is always on my list. Check in was was a treat as I was upgraded to their nicest room as a Best Western Rewards Diamond member. It was more than I could have asked for. Thanks.

    5
    « Our Away Home »

    Visiting family in Abbotsford - we have chosen the Best Western Regency as our 'away home'. The staff always ensures our needs are accomodated. The facility provides all the options necessary for a comfortable visit - excellent breakfasts, fitness room, pool, on-site restaurant. Couldn't ask for more.

    4
    « Always pleasant! »

    We have stayed at this hotel a few times it has always been a pleasant experience. Staff has been friendly. Comfortable & clean rooms. We'll stay again, I am sure! Have no problems recommending this place to others

  • 5
    « Very pleasent, as seamless and stress free as it should be. »

    Very pleasent, as seamless and stress free as it should be. Staff excellent, professional, courteous, efficient. Rooms were very clean and comfortable. All the amenities that I needed. Continental breakfast was fresh and well stocked and maintained.

    5
    « Good Hotel »

    Very nice hotel except little busy street..... There is school other side of hotel. So in the morning and evening are little busy due to kids & family.... You need to be careful for driving. Room, staff and hotel is very nice. It is good for business trip or vacation~~~

    4
    « The usual Quality and Courteous Best Western experience »

    We stayed in this hotel overnite enroute to a hospital visit the next morning, and as usual we were treated extremely well by the staff from the time we entered the building until we left. The only issue I have with this hotel, is I drive a fairly large vehicle and the parking spaces are a little tight, making it difficult to get out of the vehicle.

    5
    « Excellent Stay-Very Accommodating Staff!! »

    We stayed in the Crown Wing in a King Room on the Ground Floor(Room 112).Very Roomy Room with all of the amenities you would anticipate including a Microwave,Fridge plus all of the cutlery,plates,toaster & kettle. You have in room coffee using Wolfgang Puck Coffee...Very Tasty!! The Continental Breakfast is more like a Full Breakfast with the choice of Hot Items changing on a daily basis. Filled us up enough for the day!!!The Breakfast Ladies(Kelsey & Joan) were very accommodating and ensured that they always replenished items.No Complaints here whatsoever. The Front Desk checked us in very quickly and were always willing to assist you with directions!!! Always with a HUGE SMILE!!!!

    4
    « GOOD breakfast, good price »

    Stayed at this hotel 3 times already, as we are visiting family in Abbotsford . Breakfast is always good and many choices. Recommand to stay here. Ricky restaurant used to be ABC Restaurant( attached to the hotel) is also very good place to have family gathering, we loved the their Farmer sausages soup, very comforting ( we are visiting family who is sick, the hospital is about 1km down the road)

    5
    « Cops for Cancer »

    The staff were amazing again for our stay there for Cops for Cancer. Rooms clean and quiet - breakfast Yummy! They are great supporters of Cops for Cancer The banquet facilities are also great - highly reccommend

    4
    « Pretty good hotel but no good food venues close by. »

    Nice rooms and good breakfast? but not much to do around there! Bed was comfy and sheets smelled fresh! Will stay there any time! Bathroom was kind of akward but maybe because I'm a big guy? no view from our room either!

    4
    « Best bang for your buck in Abbotsford! »

    I stayed here multiple nights, it's convenient, the girls at the front desk are great, very friendly and the breakfast is the best of any of the other hotels of the same caliber within 50km. I'll definitely stay here again without hesitation.

    2
    « Tired, dirty facility »

    Noise level between rooms and hallways is terrible. Ice machine didn't work. Property had no charm or warmth. Carpets need to be replaced. Lighting in the bathroom too dim. Front desk clerk was efficient but not warm or friendly.

    3
    « Why does this place have so many good reviews? »

    I booked this hotel after I have seen the reviews here. I wonder if guest just have low standards? How can anybody give this hotel an above average rating is beyond me? I stayed here for 4 nights. When I entered my room I was greeted by a room that spelled like dirty sweaty laundry. It was so bad I drove to the next store to get some air freshener, even at night I woke up and I smelled was this odor? The TV remote did not work either. In the morning, before I left I called reception and told them about the bad odor and the remote control. When I returned at 5 pm at night, the room was a little fresher but the remote still did not work. I called reception and was told somebody will be at the room within 10 minutes. It took over an hour until somebody came. The breakfast is just like any other free hotel breakfast. The hotel itself feels like a seniors retirement home. The furniture in and decor in my room looked was miss matched and old fashioned. There is no notice barrier between the hotel and the highway. You will hear the highway traffic at any time of day. I spend 5 to 10 nights per month in Hotels. I expect better for my money.

  • 4
    « Our stop in Abbotsford. »

    Would recommend this hotel to anyone staying in Abbotsford or just passing through. Rooms were clean, bright and spacious. Breakfast selections were plentiful. Special thanks to the staff of the breakfast room who made sure everything was hot and well stocked. Would have given it top rating if we hadn't received a card under the door, while we were at breakfast, (before 9:30 AM) telling us that because of the "do not disturb" sign on the door we would not get room service. Once the card was removed we did receive full service later on in the day.

    4
    « Pretty Good »

    Best Western is our hotel of choice most often. This one wasn't bad. Included were a full hot breakfast which was very nice, and the room was clean and comfortable. The only things I noticed were the elevator was hard to find, the bathroom was tiny and there was oddly no bathmat for the tub or rack near the sink to hang your hand towel.

    5
    « Recent stay »

    We have stayed at this hotel two or three times and have found it very comfortable, quiet, and friendly. The internet connection was excellent. The breakfast is very similar to other hotels, maybe a little more extensive.

    4
    « Great Staff »

    Arriving late with a tired little girl, we had no reservation, and no real plan. They checked us in as fast as they could. Even asked what floor we would prefer as I was carrying the child. Room was spotless, and very quite. That surprised me as the hotel is located just off the Trans Canada Highway. Room furnishings were modern and well kept.

    4
    « Location was excellent for me »

    The shower heads and water pressure are awful. There was a stale smell in the room but febreeze air freshener worked like a charm. The pool is very small. The spa is luke warm and the jets need to be fixed. The breakfast was very good. The staff great.

 

Getting to the hotel ...

All directions
·From: Highway 1. Take the Clearbrook Road Exit. The traffic lights directly off the exit is Marshall Road. travel east for 0. 05 kilometers to the BEST WESTERN PLUS Regency Inn & Conference Centre. ·From: The south. East at Marshall Road to the BEST WESTERN PLUS Regency Inn & Conference Centre. ·From: The west. Off of Trans Canada Highway, north over highway, east at Marshall Road to the BEST WESTERN PLUS Regency Inn & Conference Centre.