Best Western JFK Airport Hotel

The elevator was not working and I had to carry my bags up myself to my rooms. They have also neglected to respond to a concern about my deposit for nearly four months. Very poor service! They greatly inconvenience anyone who is using the hotel as a transit stop for international travel!

The GOOD thing is that it includes a free shuttle from JFK Airport and it was clean. These are the reasons I'm not ranking this hotel even lower. For the BAD, please see my long list below: The hotel is literally right next to a sanitation warehouse. The shuttle goes through a gauntlet of trash trucks. I can't wait until they all start backing out of their parking spaces early in the morning. The website describes a nice breakfast, but the current reality is a grab-and-go breakfast consisting of water, a small muffin, a yogurt and a granola bar. However, if you want something hot, you can BUY a sausage breakfast sandwich from behind the counter and heat it in the microwave provided in the former breakfast area. There is a sign on the door instructing you to wear a covid mask, but none of the staff are wearing them. There are no restaurants nearby to walk to. I asked where the closest restaurant was to walk to and was told it was a 7-11 a 12 min. walk away. This does not appear to be a safe area. Sketchy-looking people are loitering down the street, which is not surprising as sanitation areas are not known to be in good neighborhoods. The room is the size of a matchbox. There is a chair crammed between the wall and the bed on my husband's side that he has to climb over to get out of the bed. There is no safe to store valuables. The light in the hallway and bathroom comes on via a motion detector in the middle of the night with no way to keep that from happening. So, when you get up in the middle of the night to use the facilities, you are woken completely by a bright light in your eyes in the hallway (as well as your sleeping partner) and then in the bathroom itself. You turn them off right away, but they come right back on when you move. There is no closet but a small armoire that's 6 ft by 2 ft by 2 ft approximately. We were on the 4th floor, which is the top floor, also. The elevator is extremely slow and takes several minutes to come up. Last night we went to a Mets game and came back late. There was a crazy woman outside of the hotel screaming her lungs out about mistreatment at the hotel. To top it off, this morning, we found out the lights in the bathroom are set to go off 45 seconds after there is no motion. So while you're in the shower, there is no motion detected and the lights go off. You have to wave your arm outside of the shower curtain to activate the lights for another 45 seconds. I cannot believe that this hotel passes the Best Western standards. It makes me much less likely to consider the Best Western brand in the future. There is a Fairfield by Marriott nearby that would likely be a much better option.

I booked a room for my son using my VISA card. He was traveling from China to NYC. At initial booking the funds were not taken from my account. I called TWICE to get an explanation. Second time I was told the money would be taken the day before he arrived. It was not. He ended up having to pay cash at the hotel which left him without money for his onward trip. I called to complain -- nobody at the hotel could answer. I wrote to customer service THREE TIMES -- they had no response except to ask for information that was already in my original complaint. Complete incompetence -- and indifference to my concern. Corporate management at its worst --- one customer is unhappy??? No problem, there are plenty more.

A great place to stay either for waiting a connection or for some time alone. Great service and staff is at tentative to your needs. They truly and genuinely listen to you and try their best to help!;

The in-room heating/cooling system was so noisy it was hard to sleep, so I turned it off. After a couple of hours the room got too warm to sleep so I had to turn it back on and listen to the loud humming and rattling. When my wife called the desk to ask for another blanket, the desk said "just a minute" and hung up. A few minutes later another staff knocked on the door with a blanket and said "you have a blanket on the bed!" No kidding.

We used this as an overnight stop coming from Egypt and catching our connection the next day. It is perfect for that. Its very easy to get to federal circle at the airport where they pick you up in their shuttle. Several options for food delivery. The rooms are small but, it was clean and quiet. I don't see this hotel as a destination but for a stop over, it's perfect. Reasonable rates too considering where it is.

Had an early morning flight and just needed a room near the airport. The hotel has an airport shuttle. Rooms are small. They generally have breakfast but because of Covid, they give you a bagged snack

Pictures are much better than the actual building. Location is so isolated, right next to a freeway, super dark around, doesn't feel safe to walk around and there are no accesible restaurants or places to walk around. The shuttle times were so inaccurate, I had to pay Lyft to get to the airport, even when the staff was available to take us since we were only 10min away from the airport they didn't want to. The rooms had a strong odor. My hotel in the midtown Manhattan was way cheaper, nicer and staff was super accommodating.

The hotel smells of marijuana. Although we signed a contract stating there is a cleaning fee for smoking in the room, the entire hotel smells of smoke and marijuana. Items were taken from my room on different days. One day a new unwrapped shirt was taken. The next day a new hand bag was taken. We told front desk. They gave us a 2 day parking pass and said sorry. Advised to put “Do Not Disturb” sign on door.

My reservation was for park and stay. When I arrived, I was told that I needed to pay 2 additional nights, park and stay was only for 7 nights and I was staying 9. No one ever told me this. My confirmation email clearly stated the price of 266 and the Mala insisted I needed to pay 2 extra parking nights. No manager is around until Wednesday! And It's Saturday!!! I never would have paid $300 for park and stay as I shopped around for the best deal. Best Western was misleading. While all of this was happening in the lobby people were walking in and out without masks. One person in particular was standing next to me as I was trying to check in and he had no mask. I felt very unsafe here. Next, I put my luggage in the luggage rack and the rack was all wet! I had to take out all my clothes and blow dry the suitcase and clothes. I'm so disgusted and I am hoping the wet luggage rack was water and nothing else! I will never return and I will never stay at a best western ever again. I am waiting to hear back from management and I expect a refund. This is not a great way to start a vacation.

I stayed for one evening while catching a flight at JFK. Overall was a good hotel. However, I did notice that when I entered the bathroom in my room, there was a slight smell of cigarette smoke which I personally really dislike. I would assume for a hotel with a no smoking policy, that the bathrooms would not smell this way.

Definitely terrible, room smelled like cigarettes. Staff was extremely rude. Sheets were dirty everything was hell. The sheets had brown spots on them and the rooms are muggy and hard to breathe in. I spent the better part of thirty minutes waiting in the lobby as well because the receptionist told me my reservation didn't exist when I had the receipt in hand. I'll take my money back now.

When will I receive my cover charge? Being communicated about the process would be nice? Reason for cover charge, just in case I smoke in the room! (Guilty until proven innocent) 1st and last time with BW

Overall stay was superb. Location was easily accessible, convenient location to food or drinks. Staff were friendly and professional; it felt like home away from home. Though close to the airport I couldn't really hear planes, nice and quiet. This hotel will be my favorite spot to go to in the future.

We are fans of Best Western. However, we had a not so great experience at this property. Their credit card machine was apparently not working, which caused an extreme delay at check-in. The front desk clerk didn't mention any of that to me, otherwise, I would have just paid cash right away. I ended up having to pay cash anyways and I barely had enough to cover it. (They want you to pay for the cost of the room plus $100 deposit.) I paid extra for a room with a jetted tub, but the tub was dirty and unusable. The bathroom was freezing cold. The heating unit was very noisy, which made it a challenge to get to sleep. I could hear every single time the person in the neighboring room opened their door. And I could actually hear their conversations as well. The hotel is in an industrial area adjacent to the sanitation department. Sketchy neighborhood. I didn't feel safe to go out and walk around. The bed was not comfortable at all. I woke up in the morning and could barely walk because my back hurt. Their website says complimentary full breakfast. However, the breakfast has been suspended due to covid. But you don't know that until you get there. They should update their website, like other hotels have done. The only redeeming quality of this hotel is Nick, the shuttle driver. We arrived at about 6:00 p.m. at JFK and we were ready for dinner. (Nothing was open at JFK except Dunkin' Donuts.) We were hungry and mentioned it to the shuttle driver, Nick. He immediately volunteered to drive us through the drive-thru at Wendy's on our way to the hotel. This is the most outstanding customer service from a hotel shuttle driver we've ever received. (We bought Nick some food, too, to say thank you.) I would love to have 10 people like Nick on my team at work. I commend him for his outstanding customer service. He's an excellent representative of the company.

Your staff could not do enough for me! helping me through the airport, locating the airport shuttle, checking me in. *The night hostess had a small boy walk in while I was checking into my room. After she checked me in I stood and watched her compassion and kindness to the shy boy. His mom sent him in nightly to purchase a drink for her. The hostess treated him with the same respect she would an adult. All your staff were awesome!

Although the hotel staff was great and the room was pretty clean I was disappointed to find that breakfast was not open due to covid. I get safety and all that jazz but the reservations rep said breakfast was open just modified. It is not. It is not being served at all. There is also a welcome gift for rewards members. I was not given my bag at check in. I had to ask for it when I was checking out. Luckily I stayed at a BW in the past so I was aware of this. No one told me or offered.

I was confronted by the cleaning man while I was checking out because he said my bathroom smelled like I had been "burning" or I was "smoking". Once I told him I do not smoke he kept insisting and insisting that I was smoking or burning in the bathroom. I just have never experienced such crazy, hostile, and rude service at a hotel stay in my life. After all his insisting he walked away and said "all you come here to do the same thing". I felt belittled and very confused and I do not recommend this hotel to anybody. The cleaning personal is way over its head. CRAZY!

BW JFK rescued us after a flight cancellation in the midst of the Corina Virus emergency. Located a shuttle bus ride from the Federal Circle airport train station. Excellent shuttle service. Very helpful and cordial staff. Looked like newer construction so facilities were modern and clean. B'fast was closed. Located in the middle of a NYC sanitation department depot so there's no where to go unless by taxi. Room was small but well appointed, Meal delivery service was decent. Very reasonable price for NYC. Great option if all you need is a bed, a shower, and convenience to JFK.

Clean, neat, comfortable, helpful hotel for connecting flights. Convenient connection to airport with hotel transport. There is no place for outdoor walks, everything is urbanized. However, various services can be ordered remotely. But you need to count the extra cost.

My stay was great. The front desk clerk was pleasant and professional. The price of the room was a bit expensive for the night, I thought it could have been a bit lower. However, the room was clean the amenities were in excellent working condition.

Room was a lot smaller then I am accustomed when staying at a Best Western. We were there for one night as a layover in JFK. Best solution to this problem is to change the furniture to a much smaller size.

We made a reservation over the phone when we landed at JFK and were picked up by free shuttle. Checked in at front desk and were given free water and snacks. Was able to use my reward membership for discount. Room was clean. Free breakfast and shuttle back to JFK. Good experience.

Hotel staff was very welcoming and accommodating. My room was very comfortable and was impeccably clean! Not a speck of dust to be seen anywhere- not even behind the bathroom door! Even the notoriously filthy TV remote (in most hotels) was in a protective pouch! Complimentary coffee and tea are available 24-7 and when we checked in, we were welcomed with a bag containing bottled water and a choice of snacks - a very nice touch! The hotel runs a complimentary airport shuttle 24-7, so this stay was very convenient.

Overall exterior and interior very clean, pretty and quite. Except for the late night noise above our window. Breakfast was nice and warm and fresh. Loved the coffee all day long. Room was kept very clean.

My one night stay was using an award night and I found this hotel very clean, near and refreshing. The staff at check in and out was pleasant and eager to help. The shuttle bus driver in the morning handled our luggage and took us to the appropriate terminal for our departure. I loved the decor of the property is was very refreshing and modern. Great beds too, not lumpy or sagging.

I chose the hotel because it is very close to the aiport. I visited the hotel to rest after long 10 hours flight before further travel. Unfortunatelly I wasn't able to get asleep because of a noise caused by air conditioner. There were not any heating additional devices so I could choice to sleep in low temperature in a room or be constanly waken up. After I turned off the air conditioner I realized that the noise was generated by generators outside the hotel. So turning off the air conditioner didn't solve my problem. Futthermore during the night hotel guests were very noisy. As a result I didn't rest.

room was okay, the noise from the heater was like a car engine when it came on, very cold air coming from the windows, halls narrow and the carpet was dirty and there was a smell in the hallway, when other people exited their rooms they all let the doors SLAM shut so everyone was awakened in the middle of the nite. Front desk person not friendly at all

Surprisingly spacious for a JFK hotel, good surprise though, so no complaints! After a 12+ hour flight, loved it, got some great sleep. Clean, comfortable room. Thanks, will be back if in the area again.

I originally booked this hotel because they have free shuttle from JFK. There are VERY FEW hotels that offer this in the NYC area! We were only staying one night on each end of our international vacation so we basically needed a place to sleep and shower. We arrived from our flight early in the morning and found the shuttle bus. He took us right to the front door of the hotel. Since we arrived before normal check-in, we asked about an early check-in and they provided it for us for a small fee. They also invited us to have free breakfast. Totally worth it! We were able to have breakfast and then rest some before spending the afternoon in NYC. When it was time to return to the airport, the shuttle dropped us off right at the front of our terminal saving us a lot of time. Coming back from our international flight, once again, the shuttle was on time and easy to find. We arrived at the hotel around 7am and again asked about the early check-in option. They didn't have a room available but invited us to have breakfast while they prepared a room for us. By 9, they had the room ready and were able to get some much needed rest after being awake for well over 24 hours. They didn't even charge us a fee this time! When we woke the next morning and needed to use the shuttle, it was before breakfast hours so they offered some snacks to send us on our way. The hotel is clean, the staff is friendly (especially the gal in the breakfast area!), and although the location isn't ideal, we felt perfectly safe.

Just go with the flow, it is very smooth from check in to check out. Convenient transportation to and from the airport. Most of all the employees are very friendly, welcoming, accommodating, knowledgeable about their city and appreciatitive of our choice of booking with them.

This is not the Best Western I am used to. Location to JFK airport is good but despite being close took twenty minutes by their shuttle from hotel to terminal. More on this later. While room was clean it was a bit tight for the two of us (two beds). Could not get a comfortable temperature to hold in room. When it got cool the heat came on and when it got warmer the air conditioning kicked in. Noise all night look with trucks backing up and their "beep beep beep" backup warning sounds. This is an industrial area. No restaurant. Sunday morning breakfast doesn't start until 6am so those of us on the 05:30 get to pick from a small tray of offerings. WARNING The shuttle is a Best Western but guests from other nearby hotels walk over and use it. More than half the people on the shuttle did not stay at this hotel but just showed up. Front desk said BW guests had priority but those from other hotels were the first boarded. Driver was surly. A woman on the shuttle needed some help and he ignored her. Other passengers helped. Gunshots ??? during the night. No restaurants within walking distance and we used Pizza place which shorted our order (missing ordered item). Will write a report on their page on Trip Advisor. This was the weekend that the clocks rolled back. I called the front desk for a wake-up call and questioned whether the system would take the hour roll back into account. I was assured yes but the call came in at 03:45 one hour before I wanted to wake. I called the desk and asked for a wake up call in one hour. I never got it. Summary: Location to airport is good. That's it. Small room, noise all night, industrial area, no restaurants nearby, poor service, surly shuttle driver, etc. I WOULD NEVER USE THIS HOTEL AGAIN.

Horrible locale next to garbage truck dump. Over $220 and no refund for a mess. Initially we had to find a hotel bc our flight got diverted from EWR to JFK. Thought Best Western would be a good choice BUT this hotel u must take air tran then shuttle - another 45 -60 min.They offered a Match price - never responded. Actually last nite only stayed here @1.5 hr bc all roads/bridges returning home were being closed at midnight NYC Marathon !!! We had to call a driver at 1 am to bring us back home. I asked clerk for a rebate - bc of advertising policy which I wrote weeks ago/ ( better deal on hotels.com ) but Best Western /nor booking .com ) never responded . I asked clerk for a rebate bc of our only staying an hr - Answer NO. NEVER go here

Let's start with the good: - Amazing shuttle service [very helpful, saves you a ton of money] - Clean room - Good maintenance work - Ok front staff The bad? Well. Location [location, location]. - In Queens, next to - literally - a dumpster track assembly. Pretty out of the way for buses, and cabs too, from what I learned. According to a Lyft driver, ride share drivers still hesitate to pick and/or drop people to this hotel after hours. There were women who look like prostitutes when we first arrived, and some unsavory characters creeping around outside the hotel door when we headed out the next morning. [I am black woman, and have seen a fellow black patron waiting inside the hotel's door for his Chinese-food delivery. Very yummy, by the way. You should give the Singapore Mai Fun a try. So this isn't racism] - No fridge to stock your food in. Which is the least you could do for your patrons when you are located so out of the way and one of the two delivery services [the Indian restaurant] doesn't even bother showing up despite quoting us a price, taking our order and our hotel room number, and promising to be there in 30 minutes. It was late in the evening to call the Chinese-food delivery guys by the time we decided the Indians weren't showing up. So we went to sleep hungry. There was a free breakfast to look forward to tomorrow anyway. - Bad breakfast food. Yes, they do have eggs, and sausage links, and coffee, a waffle maker, juice, pastries [No bacon though. Can't understood why the hotel decided to add a potato to its breakfast menu, but not a hearty-American bacon]. They also have a girl looking out for your needs, and filling the trays when half empty. And it is all free, and clean, and almost appetizing. Still, not good. I don't know what that egg is made of, why the meats look and taste creepy, why the potato was burned to crisp. But it was quiet a disappointment; especially for one who booked with this hotel, and not followed her gut and stayed at an airbnb in Manhattan for 10 times less the price, for the only reason that Best Western was where she had her first American meal after coming to this country almost 10 years ago. - Bad coffee in rooms. Think again if you assumed "free coffee in rooms" means a zesty Keurig pod would impatiently await your arrival. No, this one comes in its own plastic tray. You stick it under the pot and wait while the water you bought for 2 bucks from the hotel lobby, and the Java that came free, blended with the melting plastic from the coffee holding-tray into your recyclable cup. A little cancer with your morning cup of of coffee! Why on earth not? - Banging noise throughout the night that makes it sound like someone was trying to break into your room - but is really coming from the other rooms being opened and closed? Pried into? GodKnowsWhatElse. - Uncomfortable bed, although very clean. And NO BED BUGS. Also, OK TV. You also get to choose between apples, a granola bar, and orange juice, and of course your old friend - the bottle of water - when you check out. But only when you check out. When you, in short, have had it with this hotel, this city, this world where you pay 15 dollars or more in subway and bus ticket every time you wanted to go into Manhattan. When you are aching to go back home - home to Seattle where people are civil, less pretentious, less grabby and more real. And where you can get to places without having to break the bank.

Good place for a night's stay over to catch a flight at JFK, but otherwise not a very good location. Mostly industrial area but only a 10 minute ride to a mall and restaurants. Fast food and convenient stores are within walking distance. Free shuttle to and from the airport. Small, quaint, helpful staff, reasonable price for NYC. Breakfast in the AM. Small rooms but very clean. Our room had a newly upgraded bathroom.

Excellent breakfast opportunity. We stayed twice in 10 days between flights in/out of JFK. The first experience was good enough to reserve a room for the return trip. We recommend this option for those needing a nearby stay. Shuttle is very convenient and quite efficient.

Horrible looking and old and nasty. Would never stay there again. The hotel was just plan bad. The rooms were dirty, and very old. The bed was hard. I would not recommend this hotel to any one. We are Loyal to Best Western when available and they can do much much better

The hotel was clean, breakfast was great and the free airport shuttle was a plus. The breakfast lady is so positive that it makes the stay pleasant. The little snacks were an additional goodwill gesture. Good stop for JFK.

We found BW at JFK to be very a convenient stopover Hotel. Hotel Shuttle van offers free airport transfers every hour. Front desk staff is very friendly and helpful. Breakfast room is small but is kept clean and hot breakfast is provided. Bed was comfortable and quiet.

... whenever we need a JFK airport hotel. The drive back to the terminal took 10 minutes on Sunday afternoon. The property was clean and the staff, including the shuttle drivers, was very friendly and helpful. The room was clean, with newer fixtures and a good TV. Our king bed was quite comfortable. There was room to store our bags closed, but not open. If the room had been larger, this would be a 5-star review. We ordered dinner from Pizza Port using the menu in the room. The food was quite good, reasonably priced and arrived in 30 min. on Sat. night.

For short transit stays a reasonably good Hotel, friendly staff and the opportunity to have a good brekfasy before your flight. Airport shuttle is also very convenient and very friendly chouffers helping you all the way. I had a good stay ther will go there again in a transit.

We asked for a feather-free room and extra bath towels. The agent at the front desk was totally useless and basically said that there was nothing she could do. The shuttle bus driver was nice but the front desk staff was really unable to do anything for us!!!

Nice clean hotel near JFK airport. The rooms are on the smaller side but I would expect that so close to an airport. Nice clean breakfast area with a good selection of breakfast items. My only issue that I might have is the parking lot is easily accessible for people not staying in hotel and we did notice a person looking into the windows each car in the parking lot

My husband and I were staying here for one night on our way out of the country and really enjoyed our stay here. I didn't expect that much out of it since it's "just a hotel," but the service was just so nice. We were greeted with a friendly receptionist, given drinking waters, cookies and a snack for our room. The hotel is conveniently located near the airport and we had no trouble getting the shuttle to the airport in the morning. Our morning breakfast was just ok. The food could have been better, and although I didn't have the heart to tell the person preparing the food that it wasn't that great, she was super concerned about making her guests happy and that they had everything they needed. I would very much recommend this hotel.

The hotel was clean, which is the most important thing about any hotel. Breakfast was pretty good too, they get bonus points for this. I suppose they cannot help that they are in a terrible location. Free shuttle to JFK was helpful

With a very early flight we needed somewhere to spend the night close to the airport. This hotel was close and convenient to JFK.While nothing exceptional it did what we needed and we would use this place again should the need arise.

I was very pleased with the level of service and cleanliness that I found at this Best Western. The manager on duty was prompt and polite, and very helpful. After a long day of meetings and then flight cancellations, it was refreshing that she was so helpful. If I am ever up this way again, I would not hesitate to stay at this location again. The fitness center was small, but I was pleased to find that there was one and that it had a decent assortment of options. In short, this was definitely one of the better Best Western hotels that I have stayed at, and it was even more pleasant because it was an unplanned stay. Thank you!

We are from CA, so we are not used to such small rooms. We had 2 beds and 4 people which usually gives us plenty of room. This was a little cramped cause of the room sizes. But, I think this is an NY thing rather than just this hotel. We had a decent experience, nothing special, but nothing amazing. 4 stars because we were able to stay safe and sleep well. I also liked how we had an airport shuttle service, that was super convenient for us. We got to check in early, I believed around 1:30 or 2. l'll take it. They also held our luggage for us while we went to go eat waiting for check in. The hotel is a little outdated, but for the price we paid we cant complain.

Arrived late and discovered hotel in the middle of an industrial estate. Grabbed some water in what seemed like the only place near by to be told to leave the area as 'girls work these streets'. I have been to the states many tines, including NY and have a good idea of cost vs standard of room. Room was crowded and you couldnt swing a cat. Breakfast was so a small rooom converted into a dining hall. Very busy and food wasnt great, I wouldnt stay here again.

Good alternative at excellent price. Very clean, good breakfast & excellent location. Easy way to check in & out. Members of BW has good benefits. Safe área for vehicle with camera and high ilumination.

100 degrees in New York and the ac didn't work. We had to listen to garbage trucks all night. Lotion had been used, and so had the soap. It was not worth the 300$ we paid. I was incredibly disappointed.

The staff is good and the location horrible. My room was in the front close to where all the garbage trucks are parked. They start operating at just after 2:00 AM. Needless to say this was a disaster. I would not stay there again for half the price.

Excellent option for layover option in NYC traveling between different airports in the city and saving time on traffic. Very friendly staff, good breakfast option, free shuttle to JFK runs every hour. Rooms are small, with just enough space to move around, but tidy and have comfortable beds, expect some noise from nearby highway. Overall good value option if need to stay 1 night before going to the airport.

Excellent service, clean and newly decorated rooms. The breakfast had a good selection including fresh fruit. Feroza was friendly and very helpful. All other employees were fast and accommodating. Hotel is located close to airport with free shuttle service.

Hotel itself was nice, clean. However, the neighborhood was really questionable??? It was located right next to Jamaica Sanitary Dept warehouse or something. No food stores around. The hotel has an airport shuttle from/to JFK (that was the reason I chose this hotel). Also free breakfast. I could get coffee all day! The fitness room was super tiny with 3 cardio machines right next to each other, no stretch area at all. I flew into JFK before 6am from California, and I was really hoping that they would let me check in…..I paid extra for early check in. My room was probably one of the smallest hotel rooms I had ever stayed. With bed, desk, there was no room to even walk around. Bathroom was nice, and cleaned/maintained. There was no view from the hotel room. The curtain was one of those transparent ones, means, I had this brightest Parking lot light all night shining on me, and I could not make my room dark. The door did not shut all the way through easily, So I had to slam quite hard. Since this was my first trip to NY and could not figure out how to get to Riker's Island (reason for this trip), I asked the hotel receptionist lady to call a cab to go to Rikers. I made sure with my cab driver that he could give me the card so that I could call him on the way from Rikers. When I called the number at around 4:30pm, the operator just said, “we will not pick up the passenger that far”, then hang up. After numerous tries, I was desperate so I called the hotel and explained the situation, and begged, “PLEASE HELP ME!!!!” and she did not help me. Again, hotel itself was OK, but other things I had experienced and saw, well….I have no idea what to think. I will have to come back to New York soon, but next time???? I don't know. I most likely will not choose this one.

This hotel is great if you only have to stay for one night. Shuttle from the airport works great and the drivers are very nice and helpful. At check in my card got declined for some reason but there's an ATM in the lobby so you can always pay with cash. Service was good, room was clean and there is a possibility to print your boarding pass. Breakfast was okay, not great but good enough and there were enough choices. Make sure to eat something before you arrive at the hotel because there are no places to eat around the hotel or you have to order food. A few cons of this place are the super loud airconditioning, the noises outside and the surroundings. So make sure to bring some ear plugs!

Hotel was clean and comfortable,The room was clean, and the bed was nice,The hotel staff were very pleasant, and knowledgable of the area. Breakfast bar was plentiful, hot and tasty. Shuttle service was awesome. Thanks

Perfect if you have an early morning flight, and don't want the faff of getting to JFK early doors via Subway or cab. Very close to JFK, and shuttles (free) run regularly to and from. Very friendly staff, it isn't the Ritz, but the rooms are of a very high standard, and it is right on the doorstep of n Airport!

This hotel is very close to JFK. Shuttle was easy to catch and they drop you at the terminal of your departure- really helped. Nice room. Good breakfast. Would definitelystay at this hotel again when traveling through New York.

When my daughter and I missed our flight at JFK, I desperately searched for a reasonable option to stay until our flight the next day. We took a taxi which was a ridiculous amount for a 1.5 mile drive. We were greeted by a super friendly and informative young woman who gave us warm cookies. The room was clean and the bed comfortable but the room so small we couldn't open both suitcases and had a good laugh walking over the bed to get to the restroom. The bathroom was fine and the shower fine. Everything was what we needed. We ordered Italian food delivery, that we picked up in the lobby. It was tasty. Our main complaint was that the walls were so thin it sounded like people were opening our door when they were opening next door and the water being turned on next door sounded like our bathroom. It may be that we were in a corner unit, but it was hard to get used to. We did sleep well and made the free shuttle back to JFK in the morning. The shuttle runs once an hour. Overall, it was a decent location and nice service and we got our rest.

Great place, surprisingly good breakfast, wonderful staff. The staff working the main desk and especially the young woman at the breakfast bar were very, very nice and extremely helpful. The location of course was key as I had a long layover at JFK and needed a good night's rest after a very long flight--if in that position I strongly recommend this hotel.

You will not be disappointed with this one. They have great location, wonderful breakfast that includes fresh fruit and clean and nicely decorated rooms . Only a few minutes from JFK and they provide shuttle every half an hour .

I stayed here for one night prior to a morning flight out of JFK. The hotel is an older building with narrow hallways and tight spaces in the room I had, but it was remodeled and clean. The bed was comfortable and I slept well. My only complaint is that the shuttle only ran every hour from the hotel - every 30 minutes would have been more convenient, but it is what it is.

Staff went out of their way to take care of us. Comfortable, clean rooms. Full continental breakfast. Shuttle service to and from airport. Good motel near airport. Takes a while to get into Manhattan.

A very nice location, value.The Breakfast was a plus. I was greeted when i arrived and the check in was quick.The location was ideal, to where I needed to be since I was between Brooklyn and Jamaica it worked out great.

This hotel is in a great location for those flying into or out of JFK airport. They have a dependable FREE shuttle that accommodates a reasonable number of people and runs on a regular schedule. The shuttle is not only great for traveling to and from the airport, but after we checked in, we rode it back to the airport where we could take the subway to a large number of places, including Manhattan and Time Square. We checked in very early and the hotel was more than happy to hold our bags for us. They even told us to help ourselves to breakfast, which was great considering we came in on a red eye flight and it was 6:30 AM. Our room had everything we needed and was clean and comfortable. This hotel is great for those who are flying, but there is nothing to do around the hotel. It is in a very typical “airport” location. Upside is... You can take the hotel shuttle to and from JFK and use public transportation to go to other locations.

We booked by calling the Best Western reservations and I told her we had 2 adults and 3 children, she booked a room and told me there would be a rollaway bed for my third child. We arrived at JFK, took the tram to Federal Circle, and called the number for the shuttle. It turned out the shuttle was already outside and the driver loaded our bags for us and we were on our way. It's a 5 minute drive, so very convenient for weary travelers. Check in was easy, the staff was friendly and helpful. But there are no rollaway beds. We ended up sleeping 3 people in one bed and two in the other. I tried to think of every possible solution for a more comfortable arrangement and not get a second room, but I was informed it wasn't possible to get a crib mattress or two and piece them together in lieu of a rollaway and all I was given was one blanket and one pillow to make a pallet on the floor. Nearby stores are just small convenience stores that don't have blow up mattresses or blankets, I walked there and tried that. So, it was only one night. Overall the room was comfortable, we made it work. The hotel is small and everything is new and clean. Breakfast was wonderful and included bacon, sausage, eggs, potatoes with peppers, waffles, breads/bagels/muffins, fresh fruit, yogurt, oatmeal, coffee, juice, tea, hash browns. We were allowed a late check out and the shuttle to the airport was punctual and helpful. So, if you have four or fewer in your party don't hesitate to book here. For five people or more, either plan on two rooms or look elsewhere. I'd hope the reservations center could clearly communicate with this and any other properties that do not have rollaways so they don't tell travelers it's a possibility to get one when the property doesn't own them. I will be much more careful about checking this in the future. I'm not sure if they realize how difficult it makes things to be told something is possible, guarantee my room with a credit card because I took them for their word, and then be stuck because of the 24hour cancellation policy. In true customer care, if we are given incorrect information in the booking, we should be released from our obligation to keep the room so we can find comfortable lodging without penalty or they should do what it takes to provide what we were assured would be available.

The hotel is located just 5 minutes from JFK airport, new decoration, the area around it is not perfect but had almost everything you need . The water inside the bathroom turned to yellow and dirty upon arrival . The staff are very friendly and helpful except for the lady who have done the check in for me .

I have stayed in other Best Western Hotels for about a months time, this was the best one thus fare. The staff was very pleasant and friendly, breakfast area is over the top. Very clean rooms that smells fresh.

Enjoyed a clean room and comfortable bed at this hotel. Reception staff was great. Enjoyed the free shuttle from airport. Best thing was their amazing free breakfast! Eggs, sausage, waffles with fresh strawberries and whipped cream...bagels, cereal, yogurts, juice...too much to list. They gave you free water and oreos on the way out! Would stay here again and highly recommend!

The staff were very helpful and friendly (very cliché I know but true). Weren't very professional at times but only because they excelled beyond that within customer service. Felt more as if they were friends and welcoming hosts compared to most hotels where business is often top priority. With that being said they still ran the hotel and running of services efficiently and smoothly, with the airport shuttle being frequent. Breakfast was better than average as expected by Best Western. Check in and out was smooth and fast with ease of extending my stay for two nights due to my own business arrangements effortless. Rooms were not perfect, with some minor flaws, but compared to other hotels in the area was much much cleaner. Out of all the hotels by Wyndham and Marriott in this area, close to JFK, I would definitely choose this one.

Advertised several places in the room about available tours in the area but we found out that the catch is they had to be booked 24 hours in advance which was not mentioned on any of information. The desk clerk told us that when we inquired about a morning tour. She did not try to work with us or help us get a morning tour. The times the shuttle left was very confusing and naturally we got it wrong. The front desk clerk was not helpful at all and I did not care for her attitude.The room was okay but not the best standard to what I am use to at Best Western. No microwave or refrigerator in the room. We came in after 4:00 pm and there was no room service available. We had to have something delivered to get supper. The breakfast was excellent.

The hotel is definitely in a strange location were arriving with my kids at 9p feel unsafe. We left the car for the week while we went on our vacation to the next door garage that my husband had to walk to and I was counting every minute of it for his return after the strangest people walking around the area- so location is not the prettiest either. Once inside the hotel it was decent and renovations were going on. We only stayed for one night - late night check in and early morning departure. All we wanted was a good few hours sleep, quick breakfast, and a ride to JFK airport.

Dangerous location of hotel, unsafe to leave the hotel. With suspicious people hanging around in front of hotel. Hotel staff not helpful. Rooms very small and can hear lots of noise from other rooms. In the morning no shuttle from hotel. You have to walk a block to the Holiday Inn to get shuttle. Past the homeless/drug addicts and suspicious characters. Which for me was at 4:55am. Don't stay at this hotel. Terrible experience!!!

My friend and I stayed here when our flights were cancelled at JFK. The hotel was reasonably priced, staff were excellent and the free airport pick up from the air train meant it was only a 5 minute drive away. The mini bus leaves the hotel every 30 minutes and can drop you back off directly outside your terminal. Breakfast was a good range of 'grab and go' foods and, again, staff were so friendly and efficient. This hotel totally lifted our spirits after a horrendous time at the airport. Highly recommended and thank you for our stay!

For the price the room was fine. It was very convenient to the airport with shuttle service. Breakfast was also included in the cost. It was a good full service breakfast and not just juice and muffins.

I stayed the JFK Best Western on 153rd in New York. The room was clean and comfortable. The shower was a great walk-in style and having soap and shampoo dispensers was a plus. It was a quiet room which was unexpected. It was the first time this Montana boy stayed in New York and I expected a noisy stay. The bed was very comfortable. I spent hours traveling and hoped for a decent nights sleep. I slept like a rock and awoke refreshed. The staff was friendly, especially Danielle who checked me in. I would highly recommend this as a place to stay.

We booked this hotel as a stopover as we was landing late from Heathrow and out flights to Miami was the following day. There was 2 adults and 2 children. The hotel provides a complimentary pick up and drop of service from JFK. Check in was quick. Our room was basic, it probably does need an refurbish. It had everything we needed. Breakfast was included, it was a great selection. My fussy daughter enjoyed it. There was cereal, hot options. Plenty to choose from. Check out was simple and the drop of service back to the airport was great. They drop you off st your terminal. On the way back they run every hour eg 9.30, 10.30, 11 30 and so on.

The hotel is about a 15 min drive away from JFK hotel. It is an industrial area, with a large school bus park, and a few other hotels. I would not recommend you go out after dark, and it's not a place where you base yourself if you are going to NY for sightseeing. The room was an good size, bathroom fine. Breakfast - very basic, typical fatty American products. Paper plates and disgusting coffee and orange juice. But - again - for a quick stop to catch a flight the hotel is fine if you can get it for around 50-60USD.

I stayed at this hotel twice and I would stay again when in the area. The staff was great and the breakfast was better than I expected. I received my best western welcome gift which I truly appreciated. I was also able to hook up my laptop to the TV to stream movies.

The service and accommodations were great!! I really enjoyed the customer service of the staff and the wonderful breakfast that was prepared for the hotel guests. I would recommend this hotel to my family and friends!

The room was small, but clean and the bed was comfortable. I really enjoyed the selection at breakfast and was thankful it was open early enough for me to utilize before my early flight. Would definitely stay here again.

Pros: Shuttle was waiting at the airprort, it was a quick ride under 2 miles/7-8 minutes. Staff was courteous. Room, bathroom, bed was all good. They had menus of places that deliver. Alarm, Wakeup call, Ice machine, Elevator and shuttle back to airport all worked well. Cons: Theres really nothing around the Hotel, but a few other hotels. Maybe a Burger King and a Fried Chicken Joint in about 10 minutes walk in a Queens/Jamaica type neighborhood. Other Comments: Breakfast was okay, wish it was a bit more healthy. Wish there was an espresso machine than just coffee. The price point could be slightly better for a typical airport hotel, but its also the high NY taxes.

Stayed here as I needed a cheap hotel for a one night layover in JFK. Arrived at JFK, jumped on Airtrain to the federal circle where hotel shuttles pick up, shuttle came within 10 mins, but was not very clear as had a number of different hotel names on it. Check in was fast and simple as I had prepaid my room. Room was very nice, big double bed, very comfortable, flat screen t.v, coffee maker, AC unit and well stocked bathroom. No where to grab an evening meal, and nothing really outside the hotel, but they did supply takeaway menus in the rooms for places that would deliver. Breakfast was included this was served in a nice area and included make your own waffles, sausage, scrambled egg, toast, cereals, and verious pastries. Check out was easy and the shuttle back to the airport runs on every half past the hour I.e 5.30am 6.30am. Would stay again if needed to.

The hotel is very convenient - i flew in from Miami and caught the shuttle to the hotel and stayed a night and then caught the shuttle back to JFK as a i was leaving pretty early in the morning. I have stayed here in the past and the experience has been good - but this time i was on the second floor overlooking the road - the noise was terrible! so instead of a good night's sleep between flights i was kept awake by busses coming in and out and general traffic and to make matters worse - the people in the room next door to me were making a huge noise all of which could be heard in my room.

I enjoyed my 2 nights stay at Best Western JFK airport Hotel. Location is excellent, The shuttle service provided from and to the airport makes it a big plus. Green Acres Mall is about 6 minuets drive from the hotel ($14 by Uber). Breakfast offered free of charge at the hotel with very nice selections for everyone. The staff are very friendly and helpful.

Rooms are new and clean but that is all that can be said for this hotel. The shower is a trickle, the location is mostly commercial. The hotel has no facilities, no restaurant, no bar. There is nothing within walking distance. Given the prices charged, i think you can do much better, We only had one cup for the coffee machine and when we tried to call for another, we discovered the phone didnt work.

For the record, I am a Best Western Diamond member who has stayed in 35+ Best Western hotels and another 150+ other hotels both nationally and internationally. I love to give good reviews and I hate giving bad ones. This a good review, well earned by this hotel.This was my 3rd stay at the Best Western JFK Airport Hotel. I am a big guy and this is a small hotel—small rooms, small hallway, and a small elevator. But the staff is excellent, the rooms are clean and upgraded, and they have the best pillows. The TVs are new and are highly watchable. They offer a hot breakfast with decent coffee. And, they have 24 hour (on the half hour) shuttle service to and from the airport. There is also a parking lot.This is a great hotel for an overnight visits and not too bad for several nights. Although there aren't any restaurants or shopping in the immediate area, tons of restaurants can be found only 15 minutes away in Howard Beach and Ozone Park. Shopping is 20 minutes away at the new Gateway Mall.I strongly recommend this hotel.

We stayed at the Best Western the night before an early morning flight. It was booked as a park and ride. The park and ride was only for 6 nights not 7. In most hotels it is until you come back. There was an additional charge for the last night which was not anticipated. The booking online was confusing. The parking is not on the premises so we needed to drive to another lot. Their accounting of what we owed was different than the hotels as well. BUT the clincher was the transportation to JFK. The shuttle came once an hour. That really makes it tough to plan. It would have been easier to just leave from home. The parking lot next to them had shuttles every 5 minutes so we went with them. I really felt they did not represent themselves well online and we paid more than we anticipated. The room was clean and quiet though.

We were lucky to have been able to book a room at this hotel. After a long drive and missing our flight, we called several places no luck. Seemed like ever place within airport range was booked. We were able to get a free shuttle to hotel and check in. We chose later check out and were shuttled back to airport the next day after getting a much needed rest. The breakfast was soo much better then most hotels. The staff was super friendly and definitely recommend this hotel.

Returning from Egypt and missed our connecting flight to North Carolina. We had been in the air or in airports for 20 hours. Getting to Best Western was EASY for tired travelers. The shuttle was fast, staff were helpful, friendly. The bed was comfortable. And the morning breakfast was one of the best for a hotel. Feroza cooked and served breakfast. She is fantastic. I hope everyone gets to meet her and I hope Best Western know how wonderful she is.

The hotel is not in the prettiest part of town, but the hotel itsself is nice and must have been recently renovated as the facility is well appointed. I only stayed for one night - late night check in and early morning departure. All I wanted was a good few hours sleep, breakfast, decent internet access and a ride to JFK airport.

We just had to stay 1 night for a 5am flight out of JFK and happy to do so because even thought the park and stay was totally convenient the room was just big enough to walk in and lay down...lol The staff and shuttle were great but the room was nothing special. Only stay here again if I ever fly out of JFK.

Stayed 1 night for overnight due a domestic flight. the room was very nice medium sized. the reception was ok, complimentary 24 hours coffee at the breakfast room. A shuttle pick up from the Federal circle station, the shuttle drop you at the desired terminal. Breakfast was ok, not so much choice but it ok - no more. Overall the price for the value is very low. I paid too much $$ for the value for this hotel, maybe due the location. but overall I didn't get too much for the money that I paid.

Best Western JFK is great hotel to stay at while awaiting for a departure flight. I've stayed here many times the past 12 or more years. The staff is always pleasing & proficient performing their duties. It has improved over the years. Lately looks like interior renovations have been made throughout. Parking is provided at the hotel for overnighters. Longer stays parking is available at AirPark which Best Western JFK has a contract for guests having extended days away.

The rooms are clean and quite big. The hotel staff was very friendly. The shuttle bus was waiting for us at the airport to get us to the hotel. They also helped us arrange a taxi. The breakfast is okay but nothing special. Price/quality good! We didn't hear the planes in the rooms, which is the most important thing in this kind of airport hotel. Beds were comfortable too.

Proximity to JFK airport with regular shuttle service is a definite plus of this cosy hotel in Jamaica, NY, however, the price is rather high despite very good service and caring staff. To be noted the limit of 9.00 a.m for breakfast.

Stayed here the night before my daughter flew out of JFK. The hotel is basic for the area, no restaraunt/bar, etc. and it is not big, but we stayed for free JFK shuttle access and parking lot. I was very happy with my stay here. The staff is friendly, rooms clean and cute, everything looks newly remodeled. Room was basic but comfy with a King size, comforatble bed. Breakfast dining area very nice...we ate our amazing Indian take-out here for dinner. Free breakfast was REALLY good. Waffles, fresh berries, cereals, eggs and sausage, juices. Free coffee available at all times. The lot was well-lit, and there's a guard present, so I felt safe. Shuttle service comes once an hour and is easy and efficient to use. They let me keep my car there after I checked out to ride with my daughter to airport. They gave us a nice gift bag with cookies, granola bars and water bottles. Will def. stay again if I need to fly JKF. Not cheap, but on par with the area.

I had very bad experience. There was strong odour in the room. I was unable to sleep due to street light coming in the room and curtains were useless. The paid approx USD 230 for one night and expected it to have a luxury hotel. I was shocked to find that its a small budget hotel.

We had a last minute cancelation on our flight and couldn't catch one until the next day. Our current hotel did not have anything available for less that $575 for an additional day. BW to the rescue!! They had a room and even allowed us to check in at noon since they had an available room. Soooooooo grateful for the favor, to be close to the airport and to have the free shuttle in the morning. My only regret is that we will have to leave before breakfast opens at 5am. You always know what to expect with a BW and this location will not win any awards for surroundings but the room is clean, the bed is comfy and the customer service can't be beat.

I have never been disappointed staying at a Best Western Hotel, they are always clean and very comfortable.The food for breakfast has always been good with variety.Beds were nice and clean and comfy to sleep on.

Absolutely shameless. Best western should send their staff to spend $250 of their own money on this property to see how many decide to continue working for a chain that accepts this nonsense. Never again

Priced right, easy to get to/from, transportation available with affordable fee and best of all there is free shuttle to/from airport and a great continental breakfast (the works). Just renovated so all is fresh, there is a self service laundry, and the hotel is safe.

This hotel was a perfect spot to lodge overnight prior to a fairly early flight back home the next morning. The correspondence from the front desk was prompt via email, and I seamlessly made my way from Times Square by bus, catching the AirTrain to Federal circle (as advised by the hotel) and almost immediately caught the free airport shuttle from there to the Best Western. The hotel lacks any luxury, but meets the basic needs of a comfortable bed, an air cooler, TV, coffee machine, basic toiletries, and takeout menus for a variety of nearby eateries. One also has the option of going to the Crowne Plaza, should you feel too cooped up inside your room. The room comes with a complimentary breakfast comprising a large selection of hot and cold continental treats, including a waffle maker! The free airport shuttle leaves every hour on the half hour, throughout the day, and are prompt; delivering you directly to your desired terminal. Thank you Best Western for an effortless and efficient end to my stay here in NY!

I would have to rate the hotel a 3 let's start out with the good. The hotel bed is very comfortable the room is clean, which is very important to me but the WiFi is horrible I had trouble logging in and staying logged in. When I checked in the young lady was professional but she wanted to multitask meaning checking in and out at the same time a guest deserves to be checked in and out with out having another guest listen, that's just very unprofessional. Parking was very convenient that I did like. I also like I was able to order food. I did not like my key got deactivated and I had to go all the way back to the lobby that was very annoying and I travel a lot so I know not to keep my key next to cell phone and etc.

My stay was super from check in to check out. Room was clean bed very comfortable. My family was very satisfied with the services and professionalism of the staff. Breakfast display was very well done.Breakfast was well prepared. We all enjoyed it to the fullest. My children went back for seconds. (lol)

This was a great hotel to stay at since we were flying out of JFK. The hotel had a free shuttle to the airport. The hotel breakfast was good. The room was nice size and had all the amenities you would expect.

ok place for overnight - close to airport, that's about it. short stay, comfortable room, but not sure about neighborhood. no chance to try their food but convenient location close to JFK. many locked doors to get to my room

It is most convinient for those in transit, a bit inbetween flights, droping or receiving people. It takes just few minutes to shuttle between terminals, and one central location to pick the suttle back to this establishment.

I booked the hotel just for one night to extend my layover to do some shopping. This hotel is conveniently located less than 10 min from JFK Airport. I got in very early, 5am, and check in was not supposed to be until 3pm. I took the free shuttle to the hotel and prepared for a few hours wait. The staff is extremely friendly and they did everything to accommodate me. They offered me breakfast before the check in and I was able to get in the room by 9am. Special thanks to Bebe. The hotel is comfortable, room size is adequate and it's very clean. I had nothing to complain about and would definitely stay there again if stopping in New York.

It's an airport hotel inconvenient to the airport ... although there are no alternatives that are more convenient. The shuttle runs every half hour, which is too bad given that it's only a 5 minute ride. And "from the airport" means you take the airport tram to the parking lot; the tram can be a significant walk from the terminal you land at. None of this is the hotel's fault, except the infrequency of the shuttle bus. My room was clean and small. The bed was comfortable. The free wifi was good. There was a coffee maker. All that's good. The little bathroom was minimal and fine, but unnecessarily cheap: the bath towels were too small to wrap around me, and I'm not particularly large. The view was of a parking lot, but it's not like I wanted to spend a lot of time gazing out the window contemplating the meaning of life. The free breakfast was ok. The highlight: waffle makers. Plan on waiting for the elevator: it's very slow and small, and there's only one of them. I talked with two different people behind the registration desk. The first was friendly and helpful. The second was diffident: no eye contact, minimal answers. If you're going into Manhattan, plan on it taking a little over an hour if you take a cab or Uber, depending on traffic of course. The person behind the desk told me to add an hour if I want to take the subway. A taxi would cost about $75 according to the receptionist. An Uber pool cost $35, and the driver said that there are rarely other people who want to share the ride when going into the city, so that worked out well for me. It's not a terrible hotel by any means. It's a basic airport hotel. It was ok.It would have been better if it hadn't cost $ove $200 to stay there.

We used this hotel when 20+ flights were cancelled out of JFK and we needed a room quickly. It was very easy to and from JFK airport and we were able to use their airport shuttle with no problems. The staff were very friendly. While the breakfast had the standard motel offerings, the tea and coffee were of high quality and there were cut up fresh strawberries, blueberries, and really good everything bagels! The room was clean and quiet. The bed and pillows were comfortable. Our room looked out over a quiet parking lot.

This hotel is typical of airport hotels. It is located about 15 minutes from the airport. It is clean and comfortable for a fast overnight stay for long layover or cancelled flight. The staff at the front desk are friendly and helpful. Breakfast is what you expect. The rooms are small but hey, your just there between flights. They provide a shuttle that runs once an hour. It picks you up at a location that is quite far from the airport. You need to ride the air train to get to the pickup spot. It took us 15 min or so to get there from baggage claim, then we waited anither 25 min for the shuttl, then 10 min to the hotel. Take a cab directly from baggage claim. Its $15 and you will be there in 15 min. The area it and all the airport hotels are located in is strictly industrial. Actually, the garbage truck transfer station is just down the street. Dont expect to go shopping or fine dining. All in all we were comfortable and had a good night stay. Recommended.

The room was clean The location is not great to look at It's ok for a over night stay if travelling It's over priced for that type of hotel Strange people outside at night made you nervous to go in hotel Breakfast was limited Staff were useless I got charged again once I came in

The redeeming factor at this hotel is the very nice staff. Outside of that, there is not much. I don't usually write anything but I am because of the difference between the photos on the website and what you actually walk into when you get here. Big difference. The final straw was the fact that our room had a black put shade that was 12” shorter than the window? Why? Anyways, I won't stay here again.

Very convenient to JFK. Arrived on late flight and had early morning connection. Shuttle bus worked well. Had reservation and checkin was fast. Good and extensive hot & cold breakfast. Bed and bathroom were good and comfortable. Good value.

Spent a night because I had early morning flight . Place was clean, they offer free airport shuttle and breakfast. Super convenient . Front desk was very nice , super fast check in and check out . They also gave me a welcome back with some snacks and waters

We had a bad experience in immigration so queued for 2+ hours but within 5 minutes we were on the shuttle bus to the hotel. Driver was lovely but bus was a bit grubby. Receptionist was nice but a bit unkempt (it was 3am) so I hold no real grudge. Room and bathroom was neat and clean. We were 3 in a room and we needed an extra towel and were given one with no issues. Front desk were helpful at all times. DO NOT order from China Inn (the food was tasteless). We had complimentary late check out, breakfast had a decent range however was with paper/plastic cutlery and waffles and fruit were nice. Bacon was over cooked though. Overall a good experience for the price. Hotel is next to a motorway and industrial area so there are trucks and cars beeping and the windows are not soundproof! Not good for light sleepers. It took us about 1h30m to get to Manhattan so bear this in mind if you're a tourist,

Our flight had been cancelled so i thought id get somewhere booked fast before they all filled up. Reading the reviews The Best Western look fine in the pictures and was about the same price as the Hilton etc and pretty close with a free shuttle bus. The shuttle bus was grubby but i guess its only a bus. I knew id made a mistake as soon as i walked through the door to the lobby, it needs some serious updating. The Receptionist was pleasant and check it was quick. I was on the 4th floor, the smell from the corridor was disgusting and over powering, the décor was horrible. The room was pleasantly nice and clean looking. The tv didn't work straight away so i called down and no one turned up so i played about with it and got it working. I tried to order out but the codes weren't working on the phone and calling down but no one answered, although they so i had to go down, three times. My nights sleep, well i itched all night, it was either too hot or too noisy from the air con or other people banging around whistling down the corridors at 12.45, it was just a bad night. In the morning, the bathroom was clean, the shower was not very powerful. The corridor smelt even worse in the morning!! i literally held my breath till the elevator got there. I didn't have breakfast as i wanted to get out as soon as i could. Check out was quick and the receptionist was pleasant. Free shuttle bus which was fine. I would only expect to pay £60 for a room like this but i guess they know they are close to the airport. All the other people stayed at the Hilton, lucky for some.

We traveled into NY on a 4 hour flight and were delayed on the tarmac until almost 2am. We contacted the Best Western JFK's front office by dialling 44 the JFK information phone (no cost). 'Kim' answered cheerfully and confirmed rooms were available and the rate she gave was the best of all the hotels we could call. I called back about 2 minutes later to confirm we would be checking in and queried whether shuttle service was available. She confirmed the driver had started to leave the airport but she would ask him to pick us up. We called to confirm when we arrived at Federal Circle. Kim assured us the driver would be there. Being new to the area, we were heading in the wrong direction, then we saw the driver approaching and he confirmed he was here to pick us up. He assisted us with our bags and took us on the short ride to the hotel. Shuttles leave the hotel every 1/2 hr 24 hrs a day. Kimone greeted us warmly, checked us in and invited us to join the Best Western programme. She also assisted us with getting meals delivered. She was professional, made great recommendations and overall provided us with excellent client care - beyond customer service. She sold this property as if it was her own. The guest room were good according to NY room size standards, clean and neatly laid out. We requested toothbrushes and also received toothpaste and a shower cap. A hot breakfast is included in the price and offers options for cereal, sausages, eggs, bagels etc. This experience will definitely cause Best Western to now be among my choice of properties.

The hotel is older, but the quality of the staff is excellent! It is conveniently located near the JFK airport and the shuttle driver was very friendly and helpful. I've stayed here before, and I'm sure I will again when I need a hotel room by the airport.

We were warmly welcomed by Kim on Reception when we checked in. She patiently explained to us how to return our rental car to Federal Circle, catch the hotel shuttle bus back from there to the hotel and then take the shuttle to the airport for our departure next day. When we were stuck for somewhere to eat in the evening, she called a taxi to take us to the Green Acres Mall (fare $20) where there was a good choice of places to eat. The room was fine for an overnight stay although it was located close to a noisy ice-dispensing machine and new guests arriving were wanting ice in the early hours of the morning! Disturbed our sleep somewhat! There seemed to be a good choice for breakfast (from 5 am) even though we didn't have time to indulge. We would probably stay here again as it is convenient to the airport.

Located next to a garbage truck depot, this Best Western seems to have two floors of rooms. The fourth floor rooms that overlook the highway have constant traffic noise. In addition, I was a few doors from the ice machine, which periodically kicked on and was LOUD. King room was pretty small, in part because of large chair. Room was very clean. Large containers of Dial and Breck shampoo in the shower. The shuttle to the airport is every hour on the half hour. The shuttle drivers were really nice and helpful / knowledgeable.

The Best Western has a good free breakfast that starts at 5am, airport shuttle, computer to print your boarding pass and a helpful staff. Everything you need for an overnight stay. Rooms were small but everything was nice and clean. If you are adventurous in the least, you can walk to a nice big park and a fine Caribbean restaurant both just a mile away.

If you are traveling through JFK Airport this is the airport to stay at. Free shuttle to JFK. Had security there this year, This location can get a bit loud with the local traffic and sliding chairs in the buffet area. I have stayed at this location several time and it is acceptable.

The hotel is just 5 minutes by bus from the airport. Hotel also provides free shuttle bus from airport to hotel or vice versa. From airport you can pick up shuttle from Federal Circle via Airtrain. From hotel, an hour there is free shuttle bus to airport, e.g. 5:30, 6:30, 7:30 so make sure don't miss it. Breakfast is free in the hotel though not various. Room is big and clean, air-conditioner is available. From hotel to city center is about 1 hour, costs around $60-70 by taxi one way. Receptionist are helpful and friendly. Overall a good stay.

Really enjoyed our stay her. Very convenient to airport, bed were comfortable, and breakfast was mor then I expected. most important to me was how much the front desk ladies were not only friendly but went out of their way to answer my questions but very helpful when my boarding ticket didn't print out very well and helped to fix the problem.

I chose this place, as did apparently many reviewers, based on its proximity to JFK Airport. Their free shuttle is great, and the staff was pleasant and helpful. My room was clean and quiet, and there is a free breakfast buffet (which is tolerable, but totally consists of processed food). It was more expensive than I'd anticipated given the fact that it's pretty much in an industrial neighborhood, but I guess that's life in the big city.

I needed a room when I did not get a seat on a flight. I called several hotels and chose the JFK Best Western. Very nice room, quiet. I was tempted to order Indian food, but held off until breakfast. As noted in an earlier review, the scrambled eggs were powdered, but I had two servings! All in all, a very pleasant stay.

The best thing about this hotel is the shuttle to and from JFK. The drivers were great. I understand prices in this area are kind of steep but I'd rate this hotel as a $100 per room instead of the over $200 I paid. For one person it was overpriced. The room was clean, I didn't use the jacuzzi tub, and breakfast was poor. The eggs were salty and no bananas at 0500. There's no where to get a meal so I had to order in. I had to book quickly so didn't have time to research hotels. I found this one disappointing.

This is the place you book when all else is full and you need a place close to JFK. Breakfast is only until 9am and composed of processed foods. After that, the only food and drinks are from vending machines. Transport service is severely lacking: only one shuttle toe JFK per hour and they left me stranded 45 minutes at a nearby mall in spite of promises like the « taxi is on its way ». There's nothing in the neighborhood and the hotel is totally overpriced ($150/night) for what it offers. Funny note: they have safety deposit boxes... but forgot to bolt them down so you literally walk away with one under your arm. Last but not least, I hope the ice machines in the corridor let you sleep.

Stayed at BW JFK for a late check and early check out - as a quick break between cross country flights. The room is functional and clean. The front desk staff Devani checked us in despite an issue with my credit card. This deserves a special thumbs up from a tired traveler who lost his wallet. Ms Mohan checked us out promptly at an ungodly hour. All in all - professional staff and clean room and great for a quick fix for an overnighter.

When our flight got cancelled, we weren't going anywhere soon. So, we used the hotel phone at the airport.All the hotels were full. Because of all the cancelled flights. We found a room at the Best Western. All the staff was so nice. Savi,Devani,Rosa,Famena,Bibi,Brian. The room was very clean. They have a beautiful breakfast bar. Besides the breakfast bar, they do not have a restaurant. But, they do have an assortment of takeout menus. That I'm sure deliver. This hotel, and staff went above and beyond. If you are at the airport and, need a place to stay, call on the airport hotel phone.They have a shuttle that will come and pick you up. They are only about 10 minutes away. Enjoy!

Check in staff (31st Jan at 10pm) really friendly efficient & nice, offered menus to order take out etc without having to ask. Hotel is a typical airport hotel, I wouldn't choose it for more than a night but the yellow cab took 6 minutes from JFK & cost $15 with tip. We have 2 days of travelling & this allowed us to break it up cheaply. Lots of traffic noise outside the room which with single glazing is noisy if you struggle to sleep, queen bed has been perfectly comfortable & although room isn't spacious or stunning it is nicely functional seems clean & has served its purpose. Photos are view from bed & room

Spent 1 night at this hotel. It's easy to get to and from the airport. Hotel provides shuttle. Room was smaller, but still a nice size with all the amenities and updated. Staff was wonderfully nice at checkin and check out. Breakfast selection was nice and well stocked.

We spent there one night because of or late arrival and cancelled flight from LHR. This is an AP hotel, with free wifi and AP shuttle, really close to JFK - 5-6 minutes ride on free hotel shuttle. I gave low rate, because it is extreamly expensive, compare to any other BW hotels and othee JFK hotels. We payed 250 USD plus tax for one night, without BF. The room was clean, but small. If you have any other choice, do not go there, because of the price. For the same price you will get better service and room at JFK

It's close to JFK and there's a free shuttle to the airport. These are the only reasons to stay in this area and at this hotel. The breakfast was good and the staff was nice. It's a basic hotel near JFK. Nothing more. I paid €50 less for a better hotel in SoHo. It's ridiculous that the price for this hotel, which is on a highway in the middle of nowhere is so high. We had an early flight, so we chose it for it's proximity to JFK, but the price should have reflected the area. There is nothing to eat nearby, so if you're hungry, eat beforehand or order food for delivery. If you get a good rate, then it's fine, but the rate we got was higher than anything we paid in Manhattan over Christmas.

It was a very small hotel with immaculate service. Breakfast was okay if not great. Rooms were small and could barely fit in our luggage but bed was comfy and the bathroom was a good size with hot water and amenties. They have a shuttle service to the airport which is a good option as it drops you right at the entrance. Overall an okay hotel if you're travelling alone maybe not with the family primarily because of the room sizes.

I had a horrible experience with Best Western. Called to make a reservation as I was traveling with my family. I called the number on the Best Western website and without my knowledge was transferred to a booking agent who confirmed the price of one room only to then tell me the price went up for my 2nd room. When I asked to get out of the first reservation, he told me I would have to pay a fee. No one could help me and I got sent around to at least 8 people who all kept referring me back to the other - with no one able to help. I felt like I was trapped into staying at this horrible hotel. Will never stay in a best western again.

Very nice hotel, very near from the airport and the most important in New York they provide shuttle bus, the check in easy and the staff very friendly and provide me all the information about the shopping mall, room very neat and clean, good internet and the breakfast was fabulous god variety of food, I enjoy my stay.

It was necessary to stay at the hotel due to missing a connecting flight due to airline issues. However, upon arriving at the hotel there was nothing aesthetically inviting. Upon entering our room, it was quickly noticeable that there was a lot of traffic noise. It sounded as if the window was open. We checked the window only to find if was closed. The loud road noise persisted throughout the night. It was made worse by thd room heater that continually turned on and off loudly. The bed was made uncomfortable because of how the bed was made. The sheets were tucked in so far down the bed that it did not allow sheets or blankets to be pulled up over our shoulders. This made for cold sleeping conditions. Finally, were told about the wonderful complimentary breakfast. Due to an early flight we were given take option. That consisted of a piece of fruit and a granola bar in a paper bag. When making the reservation, the person talked very highly about the wonderful complementary breakfast...not our experience! Even though it was a takeout breakfast, it could have been much, much better.

As we were arriving Into JFK very late after a sixteen hour flight, we decided to overnight at the airport. We followed the instructions on the website to get the airtrain and the free hotel bus shuttle without any problems. Checkin was fast and the reception lady was helpful. Our room, although not huge was very well equipped with everything you could possibly need. The room was modern and spotlessly clean. There were adequate lights and basic toiletries provided. The lamp base even had a USB port in it. The included breakfast the following morning was more than adequate with so many options including both hot and cold. If you could not find several things to eat for breakfast, then there would be something seriously wrong with you. They even provided newspapers to read in the breakfast room. Checkout was efficient and friendly. Considering the price of this hotel and the fact there is a huge breakfast included as well as a free shuttle, this is a serious bargain. We would stay here again if the need arose.

Price for Cleanliness was a big factor for my poor rating. I regret paying that much for such poor quality. I had to ask for bedsheet for the bed because of hairs under comforter and sheets. Will not recommend this place but do read the reviews sometimes it's a big help.

For the record, I am a Best Western Rewards Diamond member and as such, I'm entitled to certain amenities. I have stayed in probably 35 – 40 Best Western hotels, for hundreds and hundreds of nights, across the United States; as well as dozens of other hotels especially during my work career. I mention this only to show that I have a certain amount of experience. I love getting good reviews and I hate giving bad reviews. This is a good review: This was the first time I've stayed at this hotel. I was welcomed as a Diamond member when I checked in and I was impressed with the professionalism and helpfulness of the front desk staff. This continued throughout my stay and my check out. The hotel is located just minutes away from JFK airport and they offer shuttle service for those folks who have not rented a car. For those with cars there is ample free parking. I am a big guy and although I found the room rather small and the bathroom even smaller, it was clean and everything work properly. In fact, the property itself is rather small with narrow halls and a small single elevator. I did not have the breakfast so I cannot comment on that. One drawback of the location is that there were no restaurants or shopping nearby. it is located on a major highway and many shopping areas can be reached by car. A big plus was the bed, which was very comfortable, and I fell in love with their pillows and would've stolen them if I could've fit them in my bag. Of the three hotels I stayed at on this trip, I slept best here. I would certainly recommend this hotel for several reasons including the fact that it was inexpensive but a quality product.

It certainly was a long way from fresh and up-to-date. However. I was expecting something really run down and just a place to catch a nap and s shower before my early flight to the Bahamas in August. My stay was exactly 8/20. The young lady that I interacted with the most was delightful. There was also a very nice young man. I wasn't impressed with the pizzeria they recommended. It was the sustenance I needed after a long train ride. The shuttle driver on Monday morning had me walking away with a positive experience.

Really worth considering this Hotel, staff give good service from front desk to room staff. Breakfast was good with extra early opening at 5:00 AM for those flying out from JFK. Free hotel shuttle on time with helpful drivers.

Prompt airport pick up. Very good breakfast. No resturant, but can get carry out delivered. Would stay here again. Not a luxury hotel but perfect for transportation from JFK. Pick up at Federal Circle off Airtrain.

Extremely comfy room; very quiet. Excellent shuttle service. Excellent desk staff. Standard complimentary breakfast — very good. For the price the hotel should have a bar or restaurant. Used rewards points to stay. Honestly I might have booked a different hotel if I hadn't used points — spendy for no bar/restaurant. Fortunately the hotel has many shuttle options and they took us to a “nearby” Crown Plaza for a meal.

Convenient hotel, close to the airport with frequent free airport shuttle. Very friendly staff, comfortable room and a good night's sleep! Take-away breakfast for the very early start was a bonus. Would recommend.

We were very happy with our stay at the Best Western hotel in Jamaica NY. It was conveniently located close to the highway. Parking was available, the breakfast was of a good variety and the room was ample, the bed soft and comfortable. Check in was effortless and the staff friendly and helpful.We would go back there anytime.

New hotel or at least it looks new Close to the airport Free shuttle Remote control of the television is hardly working Clean and modern room Very strong stream of water in the shower – better than in most hotels

This is a great choice for travelers transioning thru JFK airport for overseas travel. We stayed at this hotel overnight flying from Seattle to India, and also coming back. This allowed us to blunt the long flight fatigue from the 14 hr flight to New Delhi. The hotel is very well run with a great breakfast. Easy to get to an from the airport via their free shuttle. The hotel is not a tourist hotel because the hotel is located near the airport. I think it is a great choice for travelers. The hotel has an agreement with the crown plaza that we had their shuttle pick us up and drop us off at Crown Plaza where we had a nice dinner. Then they brought us back to the BW. The hotel is not located within walking distance to a restaurant. You can order pizza delivered. Transportation into the city can be reached by the train and subway system. Cleaning staff starts at 9:00 am so when we arrived early , beat up from our 20 hrs traveling in from India, they had their staff service a room and get us in at 9:30. Very friendly and well tun. I will use this hotel again when l'm flying overseas on a connecting long flight.

Travelled from Hong Kong to NYC and arrived at 11pm (bad time, but no other flights are available when I had to change it). So I booked this hotel for an overnight stay. The shuttle runs 24 hours but only once per hour. Not too bad since I already knew it. But expect a long wait if you aren't lucky. Room is comfortable and spacious. Breakfast is typically continental breakfast stuff, but the area is a bit crowded.

The shuttle driver was helpful and courteous. Front desk staff were professional and terrific -- they had just run out of free cookies, but the young lady found one for me! The room met our needs, was clean, comfortable and well stocked with towels, sundries, etc. The proximity to JFK is nice, but get a room that doesn't face the front as it gets noisy on the street. Continental breakfast met our expectations. I really liked the excellent front desk staff. If I had a gripe, it would be that the breakfast attendant should dial it down -- she gets loud in the early morning hours!

Arrived as a family of 4 at 8pm for a one night stay. Our room was not ready and even had someone else's luggage in it?! We were asked to wait in a cramped corridor for 15 mins while the 2nd bed was made up. Our room (205) was next to a very noisy ice machine. I was woken several times in the night with guests getting ice. The room faced onto the street and the blind did not shut out all of the light from the street lighting. We left at 5.30am - breakfast served from 6am. We were however offered the grab and go breakfast. One positive is the shuttle bus to JFK but as only runs once an hour on the half hour.

a very nice hotel with everything you need for one night stay near JFK.The only drawback is that the shuttle bus runs every hour.Other than that,the breakfast was quite nice and the room very functional with a very comfortable king bed

10 Min from JFK, shuttle bus every hour, room was warm and clean with good coffee facilities, did the job for 1 night. was able to check in at 1AM, was allowed a later check out time due to this. Has a small area for breakfast too so you can have a coffee and relax while waiting on the bus.

We stayed here one night before flying out of JFK. It was easy to get to. Take the airport air train to Federal Circle and the shuttle bus will meet you there and take you to the hotel. The hotel rooms are small. Barely room to lay your suitcases. The bed was comfy. The breakfast was included and plentiful. The hotel is located in an industrial neighborhood and there are no restaurants within safe walking distance. So we ordered from an Italian restaurant that delivers to the hotel and ate our dinner in the breakfast area. It was delicious. We would stay here again for one night.

Stayed for one night after a late flight from UK. Rooms really clean , bathrooms clean . Nice to get a proper hairdryer in the room. The reception isn't the nicest but it's functional . The let down is nowhere to grab a bite to eat or have a drink at the hotel . Also the soundproofing being by a main road was bad . I would stay again if price was right as good value for a modern room .

The rooms we had (2 stays in 14 days) were small and clean. The staff was not at all accommodating when we asked for a second luggage rack. We were told only one was allotted per room; notwithstanding the fact that on most nights in most rooms there are probably at least two travelers with two suitcases. The coffee machine makes the most horrible coffee I have ever tasted. Better to get rid of the price machine and get a simple coffee brewer.

The hotel was clean, well maintained, and quiet. All members of the staff who served us were friendly and competent. For an "airport" hotel, this one was farther from the airport than I would have expected. But it was highly satisfactory.

We arrived after midnight for a stay of just 8 hours between flights. The desk staff member greeted us cheerfully and helped us get settled. The room was small for an accessible room. My only critique is that with a wheelchair there was little room for maneuvering between bed and bath, and our luggage barely fit. That being said, it is NYC and I'm sure there are smaller rooms. This one was very clean, well-appointed. A lot of street noise but it is an obvious commercial district, not the woods. The staff in the morning was exemplary. Everyone from the desk to the breakfast host to the maintenance man went out of the way to help my wife and me with luggage, breakfast, and getting transferred. The shuttle driver was very helpful as well.

Located very close to JFK, we drove in and stayed here for an early flight out of JFK. We had paid to park our car for a week. We did not know the parking was off-site and we had to walk from the parking location back to the hotel for the shuttle. Not ideal especially at 4:30 in the morning.

Stayed at this establishment as we had a 20 hour layover. It wasn't the best place we've stayed. Yes it was convenient, with a free shuttle service to the hotel. The bed was comfy. The room was very small for 2 people. Breakfast was good, nice selection. This was a very noisy area of town so we didn't have a very good night sleep after a long flight. Glad we didn't have an early flight the next day!

Strange people trying to get into the room in the middle of the night. No security response. VERY VERY cramped room. Shuttle only on the one half hour. Very poor linens. Very poor Staffing. The computer worked intermitantly

Location to the airport is great (free airport shuttle was appreciated for our late arrival and early departure) and the early breakfast was extremely handy (5am start M - F and 6am S - S). The rooms are basic but all you really need for an airport layover. Nice clean place with friendly front desk staff.

My wife and I got stuck in New York JFK after missing our connection to Paris. Pros: free but extremely bumpy shuttle to/from airport, free WIFI, free breakfast. Cons: very small room, no blanket on the bed, construction work going on constantly outside during the day (so much for sleeping), expensive for what you get ($230+), breakfast ends at 9 am. Nothing special, just a convenient place to sleep, but not too late.

While reviewing the site location on Google maps and booking my reservation in advance prior to arrival, I was a bit concerned about the general surroundings (i.e. major airport, freeway, school bus yard, car airpark ... even the department of sanitation to boot). But in all honesty, during the duration of my stay, I could hear nothing and see very little of the immediate neighbourhood from my room even with the windows opened. In fact, it was rather peaceful - almost like being in the country without the sound of crickets. The only wildlife to be found was the odd - and I do mean odd - passing vehicle with the stereo system cranked up to the max on what was the Labour Day holiday weekend. I was very impressed and pleasantly surprised with how well the hotel property - individual rooms, fitness area, breakfast area, lobby, visitor washroom - as a whole was maintained at all times along with the pride that the staff (including security) took in their daily, assigned duties. The real-time flight information electronic board at reception was a nice touch and the complimentary wi-fi service was consistently fast, reliable and convenient. Beyond the hotel, you have approximately a 10 -15 min. walk to basic amenities and transit but last I checked, moderate exercise never killed anyone, is free and rather good for your health!!! Overall, the hotel accommodation is very practical with all the basic amenities covered along with complimentary airport shuttle service. However you chose to plan and spend your time in New York stay, Best Western JFK airport hotel is a good starting point.

I was very impressed and pleasantly surprised with how well the hotel property as a whole - individual rooms, fitness area, breakfast area, lobby, visitor washroom - was maintained at all times along with the pride that the staff (including security) took in their daily, assigned duties. The real-time flight information electronic board at reception was a nice touch and the complimentary wi-fi service was consistently fast, reliable, convenient. While reviewing the site location on Google maps and booking my reservation in advance prior to arrival, I was a bit concerned about the general surroundings (i.e. major airport, freeway, school bus yard, car airpark ... even the department of sanitation to boot). But in all honesty, from my room, I could hear nothing and see very little of the immediate neighbourhood even with the windows opened. It was very peacefull almost like being in the country - without the sound of crickets - lol. The only wildlife to be found was the odd - and I do mean odd- passing vehicle with the stereo system turned up to the max on what was the Labour Day holiday weekend. Beyond the hotel, you have approximately a 10 -15 min. walk to basic amenities and transit but last I checked, moderate exercise never killed anyone is free and rather good for your health!!! Overall, the hotel accommodation is very practical with all the basic amenities covered and the airport shuttle is very convenient. However you chose to plan your New York stay, Best Western JFK airport is a good starting point.

My stay was very pleasant and the front desk staff was very polite and helpful. The room was extremely clean and the bed was super comfortable. Complimentary breakfast was very nice. Overall, for a small airport hotel this one was right on! I'll definitely stay here again very soon!

I had already stayed one night on my outward journey layover in NYC, but my return layover placed me at an awkward time for checkin to the hotel. The manager listened to my plight and came up with an early checkin solution. I was able to get in some much needed sleep before my onward journey. The room and facilities were excellent! I happily recommend this hotel for those seeking a layover for onward journeys from JFK.

The garbage truck depot is next door, so front rooms are noisy from big garbage trucks, air brakes, gears grinding, engines revving, etc. Also, the sun shines directly into front rooms, making them very warm. Next time I would stay in a room in the back of building. There was no towel bar at all in bathroom. The room is seriously small, but very nice, and tastefully decorated. The staff is great. About 30mins after I checked in, the front desk called my room asking how everything was. The airport shuttle instructions are ridiculously confusing: they runs on the 30's. Shuttle driver was friendly and helpful @ 5:30am :-) Breakfast is amazing.

I have stayed for allmost 24 hours and i can Tell You that You will have all you need of an airport hotel. There is a free shuttle that delivers tursts from and to airport. The room was very nice with a coffee machine, free wifi (works great) and cable tv. There's an included complete breakfast, i liked it. There is no restaurants or anything on de surroundigs of the hotel, unless you take an Uber, You will need to order delivery food (phones and menu are given on front door) or buy something like a instant soup in hotel bar but the guy at the entrance says that are horrible jaja. In conclusion it is a Nice hotel that gives you all you need for a night.

Very friendly and comfortable hotel. Rooms were small as well as beds. Parking is included in the price. It is very convenient for just one to two nights when you have to go to the JFK airport or f you come from.

I had just completed 14 hours of travel from Ghana through Amsterdam to JFK. By the time I got to the hotel I just wanted to shower, have something to eat and SLEEEEEEPPPPPP. This is a convenient hotel for overnight stays for longer that usual layovers at the airport. Very conveniently located. Rooms are quite nice but small and cramped. Great shuttle service. Great delivery service from nearby restaurants with complete menus in the room.

We arrived around 7pm from driving all day and were welcome really great with bottle of water and snacks. The front desk person named Mamoud was really really kind to us and helped get everything we needed that night before our flight next morning.

Stayed here with family be sure to request a fridge if you need one like it say NO Frills. Hotel has one elevator and slow as hell...But overall nice hotel and nice front desk staff also breakfast was good...would stay here again and would recommend.

Stayed in a Best Western for the first time in about 20 years, because of a flight cancellation at JFK Airport with most hotels fully booked as a result. Clean comfortable room and bed, friendly reception staff. 24 hr shuttle bus service. Breakfast had a good selection of hot and cold items. Looking after the breakfast room was Feroza who was very efficient, friendly and helpful despite the room being very busy.

We use this motel as a stepping stone to Heathrow. Convenient pickup and delivery to JFK. Convenient cabs to La Guardia if you're switching airports. Computer and printer for check-in and boarding passes. Considerate staff. Much better than average breakfast. Good Wi-Fi. What more do you need?

The hotel staff are well honest, courteous and approachable. I lost an envelop containing $200, one of the house keeping staff found it and gave it to the front desk. We are so grateful for this act of honesty which is not common in most places. The staff made us feel at home. Thank you so much.

Upon arrival I was greeted with a friendly hello and genuine smile (very hard to find these days). Not to mention I had a few issues while checking in due to a mistake I had made. This young woman went above and beyond trying to correct the problem. You could tell that she really cared, in the end she did solve the problem, and made sure I was taken care of in the mean time. Also while we were making conversation I mentioned that I was needing to go to LaGuardia in the morning. She offered to order me a cab and called my room when it was on its way. I was thoroughly impressed by the professional and friendly Nature of this young woman. If you are looking for a comfortable stay where the staff really cares about the customer then I would recommend this Best Western. Stop in and receive a authentic smile from Jasmine at the front desk.

Well they got you if you get stuck at JFK overnight. 300+ a night for a hotel that should cost less than 50.00 Old property, no restaraunt and none nearby only pizza and Chinese delivery. Waited 45 minutes for the shuttle bus to pick me up. Guys at front desk seemed to care less whether I stayed or not. Free breakfast is worthless when you are leaving early. Not even coffee and juice -machines were powered off. My advice is to sleep in the airport over this property.

The hotel is close to the airport. Thee is a twenty four hour shuttle making it a good place in between flight. The breakfast is decent. Room is clean and comfortable with a clean bathroom. Ideal for a lay over.

Don't expect too much. This is just a hotel very close to JFK for overnight sleeping only. The rooms are very small. A/C (air condition) is very noisy and not performing good. It is only as clean as it could be as an overnight stay hotel. Breakfast is very weak. One of the reasons to chose this hotel was the 24 hours shuttle to/from JFK. But we had to wait for the shuttle for almost 40 minutes. Luckily I phoned the hotel to ask about the shuttle and by chance I learned that the shuttle for that hotel was the "Holiday Inn Express" shuttle, not the BW hotel shuttle! which is not mentioned any where.

Loxated close to JFK...it was easily approachable via shuttle.Clean and comfortable rooms...with very comfy beds.Breakfast did not meet expectations and can do with a revision of the menu and food quality.The hotel lobby is depressing. The hotel staff is not very forthcoming with the hotel location if the taxi service is not availed...cost us $68 to go to empire state building and $20 to get back using the subway and taxi.

Will call specific site next time also. Our confirmation of park and fly with Reservations meant nothing and was a nightmare. You think you are doing everything correct 6 months ahead of time and have confirmation # to back you up and it didn't mean anything .

This hotel is convenient for it's location. Although the lobby is small and there is no restaurant. The breakfast here really shines. Lots of options including 2 types of waffles, fresh fruit, breads, cereal choices, non watered down orange juice and hash on the hot bar. Feroza the young lady that provides the service is attentive and friendly.

My friends and I are from Philly and had an early flight out of JFK so decided to book a room for the night before. We chose this hotel because on every website I checked it says the hotel offers free parking (no reservation needed) and airport shuttle.. Well WARING if you book this hotel through a third party website such as trip advisor or Expedia the free parking IS NOT included. When we arrived they said only through best western is that offered long story short had to spend another 100 dollars to park are car on top of what we already spent on the room. I'm sure I'm not the only person this happened to. Not ok!!

Nice room and area but nothing within walking distance. Easy access. Staff very helpful with information on getting around surrounding areas. Free parking that was much appreciated. Doesn't appear to be much parking, but Lt is shared with a couple other hotels, which makes parking easy.

The room was what you would expect at an airport hotel, clean and functional and reasonably priced. What really made it excellent is the free breakfast served by Feroza Kadir. She is a great hostess, friendly, caring and the selections are wonderful. There is something for every taste: bacon, omelets, waffles (with fresh fruit, whipped cream, Nutella, maple syrup), yogurt, and of course a sections of cereals and oatmeal. A wonderful way to start the day or the trip.

Staff needs more training because they're very unprofessional my night stay was not the best but I made it thank goodness I'm not sure what else I can say about it it was only a night I'll definitely stay with best western again just not that one.

Great hotel in a si-so neighborhood. Don't venture out at night alone. The hotel is nice, clean, a bit overpriced. Free internet in the room and free shuttle to the airport. So for a quick solution it works. It was a better alternative to the Days Inn

Hotel offers a good price,clean room, internet speed, and facilities, such as business center, not big, but enough for a quick action and shuttle service. But if you need to ask for lunch or dinner, options are reduced nearby.

Our American Airlines flight was canceled out of JFK in New York. According to airport staff there were not any rooms available in the area. We called the Best Western in Jamaica City (?) near the airport and they were able to provide a room for us with early check in. We had been up most the night trying to get a flight out. The staff was extremely helpful. The shuttle driver who returned us to the airport the next day was fantastic.

My stay here at best western is one of the best near the airport the rooms are clean And amazing .what made me to write a review is the lady I think her name is uma is one of most kind and one among the jewel you guys have here she assisted me all possible way to accommodate me for the breakfast .she really showed some serious service skill.thank you uma and best western for making my stay one of best near JFK I will be back to see uma and I guys soon .

This hotel is great if you want to stay close to JFK airport. Clean rooms, comfortable bed, helpful staff, reliable shuttle and good breakfast. The rooms in the back face the freeway, which can be noisy - so have ear plugs handy - it's a huge city, so there is going to be noise. If you want to get on the subway, take the shuttle back to the airport and you can then connect to the subway. This hotel is ultimately about its close proximity to the airport because there really aren't any amenities (restaurants, stores, etc.) in the immediate area.

Arrived late in the evening and left early in the morning, so didn't get the chance for the best look around. However the location appeared to be lacking in any sort of amenities, so if you're planning to go anywhere then you might be disappointed. Room was tiny, but for an airport hotel that's not too much of a problem. My big complaint, and warning to others, concerns the transport to the airport. This runs ONCE AN HOUR. Which means that you may have to leave anything up to 50-55 minutes earlier than you would ideally want to - which for an early morning (or indeed any time of the day if you're jet-lagged) can make a big, and unwelcome, difference.

Although the hotel was convent for our plans, the hotel was generally noisy with outside traffic noise. After finally dropping off to sleep, we were awakened by by what we thought initially was someone trying to break into our room. There were loud voices and someone trying the adjacent door over and over again. Twice I had to confront these people who told me that they were trying to access the room as the lock was damaged. This went on until 1 am when finally we were able to rest. The only excuse I got was that they were trying to repair the lock despite me saying we had paid good money for a good nights rest. Only a vague apology was offered. On complaining to the front office next morning, they were very off hand and offered a vague explanation with no offer of any recompense. I would certainly not be staying here again.

Hotel and staff great. Location lacking due to no restaurants or bars close by. But they do have a number of delivery options available. Very convenient to JFK. Shuttle service every 20 minutes or so from airport.

Remarkably quiet. We were on 2nd floor on back side. We woke up late the next morning and walked in for breakfast right before/closing. Feroza Kadir took gear care of us. She was so kind and thoughtful. She even offered a couple extra granola barsfor the road

It's a good experience staying there place very clean. Only thing they didn't tell me using the phone in the room it would have cost. Otherwise it's good and very comfortable. Great staff, they are friendly

Small cozy, comfortable and clean hotel. Love the meal and the service provided by Feroza. Most convenient hotel closest to Jfk, and shuttle is every 30.mins to the airport. Which is by the way is going to connect you to the subway from Jamaica to Manhattan.

The Best Western JFK Airport Hotel was exactly what we needed and exceeded our expectations. From the front desk staff to the security personnel to the breakfast attendant to the airport transportation driver, everyone was friendly and helpful. The bed was comfortable and the room was modern looking and very clean. The breakfast offerings were fresh and one of the best we've had at any type of hotel. Transportation to the JFK airport is offered frequently and a quick trip. We didn't check out the fitness room. In room internet worked well. Offstreet parking next to the hotel was free. We got everything we were promised.

I like this hotel very much. Every time, I go to New York on business, I will stay in this hotel. The room is clean and employees are. I've to me. The breakfast is OK. The front desk also calls my room to check if everything is OK. I am satisfied.

This Best Western is fairly modern and very clean. The room was nice and beds comfortable. Really the only reason I am writing is because of the excellent service we received while eating the breakfast. Her name is Feroza and she was very kind and super helpful. She went above and beyond and is really what made our stay memorable.

Our flight was cancelled and after calling 8 hotels this is the only one that had rooms. We booked it because we had no other option. The rooms are clean but the hotel doesn't feel safe at all. The window in our room didn't lock and we were facing the street. My husband called the front desk and they said that they had no other rooms. The room had a safe and when he went to put our passports we realized that the safe wasn't even vaulted to anything. So technically anybody can pick up the safe and go. We asked the Front Desk if it was safe to walk somewhere to get some food and it was clearly a bad idea. We walked not more than 10 minutes when we turned around. The hotel is not bad for one night but for $300 a night the windows should at least lock.

Nice, quiet hotel offering a really nice breakfast buffet. Employees friendly and helpful. Airport shuttle runs right on time. This lobby also offers snacks and other items-good thing because it is not near any stores of that kind.

Great hotel in a great location for JFK. Lovely clean and comfortable rooms. very comfortable bed and pillow. Only a 3 minute drive from JFK airport, but very quiet. Great staff who were very helpful. Plenty for free on site parking. Good and free wifi.

Close to airport, was most reasonable price for extended park, fly, sleep, parking right across street was safe, good van and other service, excellent pillowtop bed and bedding, nice bath with plenty of decent towels, and a very good breakfast, starting at 5 am, of real food, not cold choices wrapped in plastic and tasting like it. Real eggs and sausage, cold cereals, fruit, waffles, pastries, bagels, and several choices of breads for toast. This is a budget hotel with mid range qualities.

We chose this hotel because of its proximity to JFK, shuttle service, free wifi and hot breakfast as we were only spending one night. When we got to the hotel shuttle area, I called the hotel and they said we could take either their shuttle or the Days Inn shuttle as the hotels are next door to each other. The shuttle came quickly. We checked in about 5:00 pm and ordered dinner from one of the many restaurant takeout menus in our room and upon on delivery we ate it in the breakfast room. There are absolutely no restaurants within close walking distance of the hotel. Our room was very quiet and was in the back on the second floor, convenient to the breakfast room. Room was fine, a little small but clean, a good shower, big TV with tons of channels, fast wifi and comfortable bedding and linens. There is a fitness room with limited equipment. The hot breakfast was great and upon request they extended our checkout time at no charge. Staff was courteous and helpful. Shuttle back to JFK was quick. All in all, just what we wanted. While on the shuttle I saw lots of hotels about 1/2 mile away but I would return to this hotel when using JFK. You certainly wouldn't want to stay here for a vacation although I did see brochures advertising city tours that would pick you up at the hotel.

Rates were reasonable. Room was small but just enough room for 2 suitcases. Breakfast was standard motel breakfast. It was plentiful and nicely displayed. Staff very helpful, especially Feroza Kadir in Bkfst. room.

Fantastic experience from start to finish.24 hour reception/help was fab as I arrived late night.The hotel was immaculate, bathroom ,bedding(I'm a real fuss pot but no complaints at all) Had a lovely nights sleep on a huge bed,and considering JFK is minutes away you can't hear a thing Honest !!! So quiet.you hardly hear other guests either.Breakfast is 5-9 / 6-10 weekends. So much choice,Hot foods,eggs bacon sausage,and delicious fried potatoes.Healthy cereals,porridge,fresh fruits.Choice of breads ,even make your own waffles. Variety of fruit juices,filtered water and tea/coffee machine is available 24 /7.All staff members were so helpful and accommodating, nothing was too much trouble.Hotel is minutes from jfk,get on the Air train from terminals,go to Federal Circle,downstairs you take a small bus to Hotels.Get on the Best western or Holiday inn bus(they are next to each other) you won't wait to long they run every 20 minutes,takes 5minutes or so to Hotel.These are free to use anytime 24/7you need to get back to JFK.I used them a lot to link up with the subway into Manhattan .Go to Jamaica then get the E train to 34st/Penn st station,you can walk to almost anywhere from there.You buy a Metro card ,don't worry there are a lot of assistance to help with fares,destinations etc,its really easy and well signposted.I travelled all over on the subway,from Times square went to the ferry (its free) to view Statue of liberty.I chose this Hotel as financially,its value for money compared to inner city hotels,some don't serve food on the premises and are more expensive. Fares are very reasonable so I was still better off financially,I didn't even use cabs.I personally preferred to be close to the airport.So if you don't mind using the subway, this is a fantastic choice.Happy travels.

We stayed one night inbetween flights. We just needed somewhere close to the airport with a place to lay our heads, and it served this purpose. It's not in a great location, unless you like sanitation plants, and you're not walking anywhere. The hotel provides several menus from local restaurants which deliver, and that was helpful. Some hotel cliental were questionable but there were also a good number of travelers. The hotel seemed to do a good job at separating travelers from the questionable, which I give them credit for. Room was clean and sufficient. Breakfast was adequate. Transportation to/from the hotel was excellent! It's fine for one night. What can I say, they do the best with what they have.

Clean and nice. Missed my flight and needed to crash near JFK. Had a good rest. Shuttle picked me up at federal circle station and dropped me off next day at terminal 4. Very basic but clean and comfortable enough!

This is one if the brilliant Hotel around JFK Airport with some great amenities and some gym facilities . The room was spacious , clean and tidy. Closer to the airport . Deliver excellent customer service. I do recommend them

This hotel worked out fine for us when we unexpectedly had an overnight stay in New York due to flight connection issues. The shuttle picked us up at the air train, the desk clerk was very helpful and efficient, explaining about breakfast and the shuttle back to the airport the next morning. The room was clean and quiet and we had no complaints. We left before breakfast was served, so no comments there.

Comfortable room with great hot breakfast. The only challenge was the shuttle from the airport. We were told it ran every 20 minutes so we went to the federal circle pickup from the airport on the air train and waited. It was cold and raining. The shuttle did not come for 45 minutes. Might be worth the cab fair next time.

I recommend this hotel to anyone needing a place for the night. It was a comfortable and clean room. In the morning, which started late because of a 3 year old staying up till 3am, we left our room for the breakfast. Upon arival to the kitchen area, my daughter and I find that everything was almost done being cleaned up. Rebecca saw that my daughter and I were kinda let down by this, and proceeded to make breakfast for us. Like I said, our morning hero! They make sure you have a good experience here.

If I was going stay longer than 1 night I would have asked to move room. 407 was not the best to stay in and I was more tired when I left than when I arrived. The hotel was very convenient to JFK which is why I chose this one.

We had to stay by the airport and we picked BW because of the shuttle available and proximity. I have to say I was a bit disappointed because of the smell of disinfectant everywhere in the room. Other than that, nice hotel.

There is not much around (nothing) but this hotel is for hanging out after a long flight or before taking an early flight. The rooms are very comfortable. Everything is very clean and the breakfast is very good! The staff is friendly and that's appreciated after facing the not so friendly airport people.

My husband and I stayed one night as we had an early morning flight from JFK. We booked based on previous reviews. We were picked up,and dropped off by the courtesy shuttle and the drivers were both friendly and helpful. The whole process of being picked up is very easy and after taking the air train to federal circle, you call form the courtesy phone and someone will collect you from the shuttle pick up point. The hotel provides breakfast, which we didn't have time for but there is no restaurant to eat in for other meals, as stated by other reviewers. However, there are take away menus in the room which cater for all tastes. The room was small and dated, but we were only there for a night ! The staff were very professional and I would stay again.

I usually associate Great Western Hotels with neat and clean and affordable but not necessary upscale. However this location blew my expectations out of the water. I travelled here to see a performance at the Met and take in the vibrant vibe of NYC, so I simply needed a clean, comfortable place to stay within my budget, close to the city. This was it and more, from it's large flat screen TV, classy Danish inspired furniture and bed (crisp sheets and immaculately made bed with crisp classy sheets and bolster throw pillow) and marble walls in shower stall, to, and this is the best part, it's warm, hard working staff. I had just arrived to breakfast a minute or two late, and the efficient team was cleaning and putting things away. I must have looked starved, lol, because one of the team members, her name is Feroza, asked me if I needed anything and made sure I was taken care of. I particularly remember her kindness, because I had a long activity-filled day ahead and needed the fuel and to stay within my food budget. Not every hotel chain understands customer Service. Though I was a two or three minutes late to breakfast, it's understanding and kind individuals like Feroza and the quality accommodations at a reasonable price that let me know that Best Western understands and places a premium on providing a great place to stay and a fantastic team to ensure our stay is wonderful. If all Best Westerns are like this, they'll keep my business! Thank you Best Western at JFK.

We stayed one night we had an early flight out. Rooms were clean. Staff was nice they offered a free shuttle to the Crown Plaza for food and drinks shuttle was prompt both ways. Good choice for and early flight would stay here again.

Nice rooms, clean, good breakfast, efficient shuttle to JFK. Ferozia was on duty while we were eating breakfast and was a great help to us and very friendly.The staff at the desk was also very friendly and helpful.

Easy, inexpensive access to Manhattan and JFK. Arrived at JFK at 10am. Called hotel to let them know I arrived. By the time the free shuttle dropped me off at 10:30 they had a room ready for me, even though standard check in time isn't until 3pm. It felt so good to take a hot bath and slide into clean sheets after a cross country red eye flight. It took me about 90 minutes and $9 to get to Manhattan the next day using free shuttle and air train/subway. I had yogurt, raisin bran cereal (with fresh blueberries) and a waffle as part of the free breakfast. The staff was friendly and helpful.

Decent enough hotel with good shuttle service to JFK. No restaurant, but has a very good hot breakfast buffet and 10 minute delivery from a Chinese restaurant nearby. Front desk very willing to help under New York City conditions.

I stayed for just three nights in JFK, and I must commend the staff for their great service. I would like to say a huge Thank You to the one breakfast staff in particular 'feroza' just my little angel.. she was highly efficient and followed through with her amazing customer service every day, I can say ferozia made it pretty clear that great customer service is first and foremost always. I recommend this hotel, i will certainly return and don't forget ask for "feroza"

The Best Western JFK is functional. It provides a clean, well maintained room at a reasonable cost. In the room, everything worked. The check-in process was simple and quick, as was check-out. The staff were polite. The included breakfast was decent food, in a crowded canteen-like atmosphere. The hotel lacks any character and charm, but that is unlikely to deter the airport travellers who use it. On the down side, it is noisy, being close to a freeway, but no more so than other NYC hotels. The hotel has a free shuttle bus to/from JFK running once per hour. The hotel is very close to the airport so the shuttle ride is short and painless. The shuttle pick up point at JFK is hard to find and horrible, exposed to all weathers, but all hotels in the area share it and its more a problem with JFK not the Best Western.

mostly good . staff lovely . Would have liked a place to eat in the evening. courteous breakfast staff . gym room useful . airport shuttle useful . Reception staff esp Savi was very helpful ... the place was clean and tidy ... snax available

Very clean inside and out. The staff is awesome. Had just gotten off a 7 day cruise and had not sleep at all. The room was clean, great tub/ shower and bed was wonderful. We had a good nights rest.

As far as NY prices go this wasn't bad value. The free bus from JFK was a bit of a scrum and not obvious that it is labeled Holiday Inn Express. Check-in was ok as I was first off the bus but as majority of visitors seem to come in on the JFK bus a imagine you may have to wait on occasions. Room was small but very clean, breakfast really was excellent. Special mention for Ana who seems to run the breakfast area, does amazing job and really helpful giving advice on how to get downtown as cheap as possible by avoiding taxis and using subway. Would definitely stay again.

Perfect for a JFK layover and inexpensive for visiting NYC if you don't mind making the trip each day back and forth with their shuttle bus and then the metro. Good breakfast to get you going for the day. Industrial area along a highway so not touristy.

A great place to relax on your way to or from JFK. Personnel are helpful and friendly. Rooms are spacious and clean. Close to subway to go into city. Enjoyed our stay here. No restaurants around so it's a good idea to bring food. There are Vending machines but choices are limited.

hotel provides breakfast, which is good. However, the hotel is not close to restaurants, you need call or online order food for lunch and dinner if you don't want to walk 15 minutes besides busy driving roads

Rooms small, but clean. Bathroom updated. Typical hotel breakfast. The lady in the breakfast room was great! One...shower spray was weak, driver from the airport not very courteous or friendly. It was an okay place to stay, but too expensive for what was received.

Came for a couple of nights with the family. Approximately 5 minutes drive from the rental cars in jfk , but there's also a shuttle service which is nice to have. Staff (Kavita) was very helpful and gave us the rooms we needed for handicaps. Our room was on second floor facing the street so was a little noisy (people talking in the street at night could be heard too well). The breakfast was nice and as expected. Will definitely come back again.

Excellent friendly staff and service. Very welcoming. Love the breakfast area facilities. Room is clean, comfortable bed and bedding, with everything one needs. Feel comfortable hanging out at the hotel which helps very much while on the road.

Ideal for airport . Comfy large bed , clean and tidy , friendly staff , breakfast provided , iron and ironing board, tea and coffee , tv, powerful shower , wifi not great . Shuttle bus provided to airport. Menus provided for take away food, Burger King and 7/11 shop 10 mins walk away . Plenty of parking for cars . Safe in room .would stay again.

Great free shuttle to/from JFK Airport, runs on the half hour. Small lobby area, 6-7 steep stairs from lobby. Elevator not working when we checked in and we were on the 4th floor, and very tired-help did arrive to carry our 2 suitcases though. Hotel is slightly in need of updating. Beds were very comfortable, which when flying in from International travel was very important. Left early in morning so unable to try the breakfast. Would stay here again if for just over-night. Pricey for the stay although this is New York.

The front desk staff were very friendly and helpful. Room very clean and beds comfortable. Excellent selection of foods with hot breakfast. Shuttle to airport and local restaurant. Very close to airport.

I was transiting back to the Atlanta through JFK and needed to overnight for my flight the next morning. I've stayed at Best Western's in the past and found their product...rooms, breakfast, etc. very satisfying for the price. The room was exactly what I needed...plenty of charging ports, light and a black out shade. The A/C worked very well and the bed was very comfortable for me as a side sleeper. It is a plush top, which I prefer, not pillow top or flat mattress. Linens were clean and fresh. I was very early for breakfast. I made myself a blueberry waffle and had a couple of sausages and cereal. There were many options for bagels and bread, and 4 different cereals. I was sorry the eggs didn't appear before I needed to depart on the 5:30 a.m. shuttle. Given the opportunity, I would not hesitate to stay at the hotel again. Some tips: Shuttle runs from the hotel every hour on the half hour. This means that after dropping guests off at terminals it will arrive sometime around the top of the hour at the Federal Circle waiting area. Two things: 1) The Best Western logo was very small on a Holiday Inn Express van. The two hotels are across from each other so you can take that one. 2) The way to the hotel vans is not well marked. You need to make an immediate right in front of the entrance to the Hertz rental center and head down a covered path to the circle where the hotel vans wait for passenger.

Was not fancy and would not walk around outside the hotel but it was exactly what we needed and expected for a 1 night stay near airport with transfer to/from airport. We used transfer to hotel from airport when we dropped off car which was very easy and then early the next day for an early flight out of JFK. Would not hesitate to stay again.

Really like this place. 4 plugs and 2 USB at the bedside. Charging everything at once. Bed comfortable. Room very clean. Many restaurants deliver here as there is no on site restaurant. Picked up at federal circle and will be dropped off at terminal. Front desk friendly as was shuttle driver.

My flight landed at 7 Am. I called the hotel from the airport to check if they can check me in early and they said that by 9 a room would be ready for me, and they didnt even charge me extra for that. Shuttle service from JFK was great. From the hotel they have a shuttle every hour. In the next morning the driver dropped us off at our gate and not at the shuttle station which saved us time

Stayed one night at the Best Western JFK on September 10th. Very close to JFK Airport and ideal if you plan to travel on the next day. The hotel is clean and front office staff pleasant. Breakfast was fair but not exceptional. This hotel does not have a full restaurant and meals have to be ordered in. The hotel offers a free shuttle service to the airport. If you plan on staying longer than 1 or 2 days, I recommend moving closer to the city.

Only stayed one night as we wanted somewhere close to the airport after a long flight. It has a free shuttle from the airport but just be aware that you need to get the train to the right stop where the shuttles are (that is free as well). The room was good: lamps which had charging points were a great idea, bath was jetted (didn't have a chance try it sadly), air con, and the bed was comfy. Breakfast had a lot of variety (including a waffle machine). The only negative was they used disposable plates, bowls, cutlery and cups which seemed extremely wasteful especially as there was no recycling that we could see!

Location is remote and no near other services, including restaurants. Ran out of some breakfast foods. Exercise room locked. The shuttle to the airport was on time, and the staff was friendly. I trusted this hotel would be okay because I booked it through Costco.

I stayed there on the coldest Valentine night of NY just for one night as a transit passenger. There was free shuttle service from JFK to the hotel. I had to come to Federal Circle station where there is a call booth to call respective hotel (free) and the vehicle arrived within 15 minutes. But for me on that night with minus 18 deg. Celsius, that 15 minutes was endless waiting! There was return shuttle to the same place next morning at designated time. Reception process was prompt with good behavior people. Hotel is self service a expected. Lobby and corridor were not that much clean but the room was. Linen were good and clean, bedding fine, room was quiet and sleep quality good. The in house restaurant serves breakfast only and for dinner one have to go to some other place. The breakfast they serve were mostly bread, juice, fruit, coffee etc. and were plenty. The waitress present there offered to made me blueberry trifle - so tasty! Checkout was also prompt. strongly recommend for transit passengers on a budget.

We stayed here overnight after a flight from the UK. As we were flying out the next day we just booked a hotel with a free shuttle (which was a bonus) The hotel is dated and the rooms small, but we found our room to be perfectly fine. The room has all the things you need for an overnight stay and we found it fine. The staff were very friendly and very helpful. The breakfast area will get busy as it is small, but we found that the breakfast was plentiful and tasty. The wifi was good and was free so that was good. You don't really want to be staying there any longer than 1 night as there is literally nothing to do in the area, it's essentially on a business estate.

Best Western JFK Airport – (NYC) – This typical Best Western is an older model, but the small room was clean. It is close to JFK and offers a free shuttle to the airport. It also provides a free breakfast. The staff was the best part of the stay. They were all very helpful and gracious.

The only good thing about the hotel we liked was the shuttle service. The floors are nasty and need cleaned. THE smell throughout the entire hotel is BAD!! Once we arrived we never left due to the surrounding of the hotel. The breakfast area was hot and crowded at 7 am. The hotel is very dated.. Not the usually Best Western that my family was used too.

It's in the middle of nowhere, but it's minutes from JFK. The room was small, but it was very clean with modern bathroom fixtures. The bed was comfortable, the air conditioner worked well and the room was quiet. I did not check the Wifi. The included breakfast includes hard boiled eggs, fresh waffles, sausage, and the usual fruits, toast, cereal and pastries. The front desk staff was very polite and helpful. I wish there were bar soap for the bathtub instead of the gel dispenser. That's the only thing I would ask them to change, a minor point. I think this is a good choice for an overnight stay when you've got a flight the next morning. They pick up at the airport from the air train frequently, but returns to the airport are only hourly. While not a 4 star hotel in the usual sense, if you need to overnight near JFK, this is a good choice at a reasonable price.

When stranded at JFK by Delta we booked here for one night. The venue is close to the airport and other hotels. But it does not have a restaurant or a bar. Neither does the area around. So come prepared if you are hungry or want a drink. The room is small but nicely furnished. The TV is the old CRT type and the internet is slow. The breakfast was standard Best Western with a nice waffle maker and fresh blueberries etc. No complaints there. The hotel operates a shuttle every hour on the half hour. Nice.

We chose the Best Western JFK because we were looking for a reasonably priced room that included breakfast and we had stayed here once before, However, to our surprise, we found that recent renovations and excellent management and staff had earned this hotel our "most improved" award. Our room was on the 4th floor and was tastefully newly decorated and immaculately clean. A full breakfast with wonderful service awaited us each morning, including made to order waffles, yogurt, fresh blueberries, fresh strawberries, several kinds of juice, freshly made very good coffee,meats, and scrambled eggs that somehow were never dry but always fluffy and delicious, several flavors of oatmeal. A shuttle is available every hour on the half hour 24/7 to take you to your terminal at JFK or to Federal Circle station, where you can get a short air train ride to the New York subway or the Long Island Railroad. Pickup is available there to take you back to the hotel, and we never had to wait longer than 10 minutes for a return trip. How do they do that? A most enjoyable stay!

Lawrence, the hotel manager, went out of his way to make us feel welcomed. He was so friendly, helpful and professional! What a terrific asset to your hotel. We truly had 5 star hotel service. The proximity to jfk, convenient shuttle, very reasonable price are reasons that we chose this hotel, the service is why we will return.

Room was clean but the hotel wasn't great. Receptionist was more interested in her phone than checking us in. Location not great but to be fair we knew that and this was just a one night stay close to the airport so we didn't expect much.

Comfortable, friendly staff, good service, clean and quite room. Clean bathroom. Breakfast was ok. Very close to airport and convenient. Bit pricy but probably because of the locality and other hotels around

Quiet clean, comfortable bed. Excellent breakfast and very friendly staff. I used the pick up and drop off shuttle. I needed to do some stretches and the carpet, while vacuumed, was a bit sticky - some carpet steam cleaning needed perhaps?

The front desk and the staff Feroza Kadir at the restaurant is really nice and helpful! The room is small but clean. Free shuttle service to the airport is regular and timely. We have an enjoyable stay!

Arrived at JFK and found the Hotel Shuttle bus. The hotel is spotless and comfortable. Breakfast was included, Coffee was not great but I have never found good coffee at any USA hotels. Excellent fresh strawberries and blueberries available. Lady in dining room very helpful. Breakfast room is rather hot and stuffy, and it was summer. Good selection for breakfast. Room was spotless. Location not much but as an airport hotel, can highly recommend. Very comfortable bed and excellent wi fi

If you have need to be close to JFK this is the place for you. Breakfast included covers all food choices and friendly happy staff on hand to assist you with finding what you want. Coffee is very good, almond milk provided for non dairy people. Rooms very comfortable and we got a Jacuzzi in our bathroom. Would stay again with the free airport shuttle a short ride to your gate. 10/10 for this Best Western

The location of the hotel requires a car to get around to restaurants, etc. This property is a solid choice for JFK where hotel quality is all over the map. My only negative comment on the location of this hotel is that it is not near any restaurants. Otherwise, the staff was very friendly and helpful and the rooms were clean.

(+) : an hourly airport shuttle is so convinient, the breakfast is good, staff in breakfast area is so polite and helpful, the bed is comfortable, the bathroom is big enough and clean, 5 minutes from JFK airport, they have vending machine in each floor, there is a lot of space to open suitcases. (-) : they only provide a small square pillow which I found weird.

This was probably the nicest airport hotel I've ever stayed at; most have been really bad. I deliberately selected the Best Western because it was expensive, hoping that it would be well above average. The room was clean, well appointed, and everything functioned well, but it was very small. Not a good value. However, the most serious problem was that, even though there were several other airport hotels nearby, there seemed to be almost no place to eat lunch or dinner. All the hotel staff could recommend was to order a meal delivered or to take a shuttle to another nearby hotel. Finally, we found a restaurant (acceptable but not great) at the nearby Marriott.

Facing an eleven hour layover at JFK, we opted for a day room at this Best Western. Wise choice! We were able to shower and take a much appreciated nap before heading back to the airport for our trans atlantic flight. The shuttle driver very generously took us directly to our terminal. Made the dreaded West Coast to Europe trek MUCH easier.

I stayed two nights between my flights, and can't complain about the property and its amenities. The room was a good size and very clean, the front desk staff were really helpful, particularly when a child started running up and down the hallways, unsupervised and screaming. They handled the situation very quickly, which I appreciated! The hotel is very isolated, although there is another hotel right next door. Many restaurants will deliver to the hotel, and I would advise using either GrubHub or Yelp to choose a restaurant, rather than relying on the restaurant flyers available at the hotel. The shuttle to the Federal Transit Center at the airport operates pretty regularly, and it's easy from there to either go into the city, or catch the AirTrain to the airport terminals. The rooms are very quiet, and I had no problems falling asleep - no airline takeoff off or landing noises were audible at all. I'd choose the Best Western again if I had another overnight layover at JFK - its proximity to the airport, friendly staff, and clean and comfortable rooms are worth the fact that it's far away from dining options.

We stayed here the night before our flight. The room was very clean, the king bed was comfortable; the lady at the service desk recommended a great place to get new york style pizza (she was right); the shuttle picked us up from a flight and took us back for a flight the next day. The traffic was bad but he got us there early and was very helpful.

I only stayed a night for my early flight the next day. The room is clean and the bed is comfortable. The shower area got black spots on the floor which is very unpleasant. There are also no restaurants nearby and you have to call for delivery.

This is a very good place for short stay. It's comfortable, convenient for transportation to the airport, and has quality food choices for dining options. I recommend anyone visiting for a short period of time, a minimum of 1 day to one week of stay. Furthermore, the cost is decent for budget travelers. Once again, I'd recommend this place for short stay travelers. Good luck

Stayed here for early flight in the morning. The hotel room is average. My room is quite small(king bedroom). You can hear noise from the highway but not too disturbing. I have stayed in other best western hotels with much better rooms. Price is reasonable. Their is nothing to expect too much from this place. Free WiFi is good.

This is my second time staying at this hotel. The first time it was just ok. This time it was awful! Upon arriving we were placed in a room on the second floor, which is basically 6 feet above ground level. I didn't really like being ground level and asked if we could move to the second or third floor. The person at the front desk looked on the computer but said they were fully booked and had no available rooms, which I understood. I went back to the and checked to see if the window was locked and it wasn't. I tried moving the locks up and down but the window would not lock. And the only thing behind the window was a screen that was not even properly aligned. I called the front desk and the same person came to our room and attempted to lock the window, which was unsuccessful. I said I was not comfortable staying in an almost ground level floor with a window that doesn't even lock. The individual attempted to convince me that we would be fine because there is a camera close to the window and also because the window is close to the entrance and if any one tried to open the window he would hear it. I explained that I am not sleeping in a ground level floor with a window that does not lock and he said he would try to see what he could do to get us another room. Within five minutes we had a room on the fourth floor. We checked in after midnight so I know it was a lie when they told me 10 minutes before they were fully booked with nothing available. When we got to our new room and i pulled the blanket down on my bed I found multiple black spots or stains on the sheet. At this point I was so tired that I just pulled the sheet off and tried to sleep without letting my face touch the sheets. The bed was hard and uncomfortable and I did not sleep well. When I explained everything to the manager in the morning her response was that the windows do not lock and that we would have been perfectly safe on the second floor because there's no way to open the window front the outside (looking at the windows from the outside I can see that is clearly a lie, if someone wanted to get the window open and it's not locked, they could). She kept saying she's sorry but her face clearly showed she did not care. She offered me a gift card for another stay at any Best Western hotel. As if I would ever stay there again! I will never be staying there again.

As a BW Rewards member I picked this for a night before my flight at JFK. Arrived at airport,called twice for shuttle. No answer. Ubered. No restaurant nearby, no food in hotel. SMALL reception area. Once in room called desk and...no answer.

- room was clean but very small - breakfast was terrible eating with chipset plastic fork and knife - taxi was extremely expensive ($55.00 for 25min ride to the shopping mall) - overall experience was very negative

Located in hotel area near JFK with shuttle available to and from airport. Functional hotel but with lovely staff. Arrived early, before check in time, and were offered seating in coffee/breakfast area and connected to Internet. Wifi not good and couldn't get into Google. Room clean and with super king size bed. Breakfast God with plenty of choice and included in price. Staff were friendly, helpful and had good eye to eye contact. No eateries or places to go in area. Need taxi and one was ordered for us to go to Jamaica where there is some life as well as transport to NYC. Meter rate for return taxi to hotel.

My daughter and I stayed here last night and it was much more pleasant than I expected for a budget hotel. The staff were all amazing--best customer service that I have seen in a long time. And the breakfast had a nice variety of hot and cold food including homemade waffles and great NY bagels! I highly recommend this hotel. Rooms were small (NY style), but clean and recently updated. The only area I found a little frustrating was the WIFI which was slow, but their service certainly made up for it.

This was a good place to stay before our early morning flight out of JFK. The rooms were comfortable and located in a cluster of other chain hotels. The shuttle was great - left every 30 minutes - and prompt. The front desk had a tray of brown bag breakfast for us to grab and go- nice touch and appreciated!

Close to the airport , nice and cosy . Small budget hotel but nice rooms do not expect anything fancy . good service the staff is nice and helpful . Breakfast is also basic nice and homely . The airport shuttle is free and every 30 minutes .. .. NICE

Stayed here for one night before our flight back to Canada. So glad it was one night. Front staff were helpful but the room was tiny. You could hardly move. I know we had luggage but this was crazy. Not really safe to venture out so we ordered pizza. They have menus to different restaurants. I cannot remember the name of pizza place but we have had a lot better. Bed was comfortable and shower was good. It was very clean. Breakfast not as good as other best westerns we have stayed with. Would we stay here again most likely not, now we have an idea of the area.

The occasion was not the best, but the hotel was a great option. I was able to get a King bed. It was clean, modern and surprising. Usually, the hotels that are not the biggest, are the worst. I was pleasantly surprised.

It gets the job done and is clean enough for a night's stay if you need to be by the airport. The free shuttle to and from the airport was useful. Don't expect a real breakfast. There wasn't one the day we were there.

I arrived and checked in with no hassle. I needed to print out boarding pass, etc and this went very smoothly and the service was free. The breakfast was ample although I had an early flight and couldn't sample as much as I would have liked. I'd stay here again.

Have not been disappointed yet with any of my stays at Best Western. The staff is very friendly, the breakfast is sufficient, and the accommodations are satisfactory, all that I would hope to find when staying at a Best Western, Thank You.

Very lovely front desk staff Kevita, she checked my sister and I in very quickly and recommended places to go in NY and how to get there. She also called up to the room to make sure everything was OK, which I think was so sweet!! The room was very clean and bathroom as well but we didnt get to try breakfast as our flight was at 8.15am the next morning.Thank you Kevita. I'll definitely be coming back to stay here again.

With a late night check-in, front desk was on point, very nice attitude and helpful despite the late hour. Breakfast was awesome! thanks to the friendly cheerful and accommodating Ferola. I would stay again when arriving late into JFK....of and 24hr FREE shuttle to hotel from Federal Station off the Air Train. Thank you!

WE have stayed here before. It's a great hotel just minutes from JFK. Ideal if you've got a very early flight. Plenty of free car parking on site. Very helpful and friendly staff. Great rooms with very comfortable large beds. Didn't get to try the breakfast or the gym because of our early departure. Will return again.

Very clean and friendly hotel. Front desk were very helpful with printing boarding passes as their printer was out of ink. Feroza the girl looking after the breakfast buffet was very helpful. Easy trip to the airport on the shuttle.

Best Western JFK Airport Hotel was very accommodating. There was a very timely pick up shuttle from the airport and also a convenient return shuttle. The room was comfortable and clean. We were here due to an overnight flight and this location was so convenient. The staff were very professional and helpful. The breakfast was great with the most customer friendly staff anywhere. Highly recommend.

It was a perfect stay for an overnight. As soon as I walked in i was greeted by Front Office Manager Mrs. Savi Singh who was able to answer all of my questions and accomodated me the best way possible. I highly recommend this hotel

The staff was very pleasant and accommodating. The breakfast offered in the morning was very good and they opened early to accommodate a few of us that had to leave early. The place was clean and close to the airport. We were staying over night so we could catch our flight home in the morning to Atlanta.

The bed was very comfortable, i slept like a baby. Food for breakfast is amazing. All the staff were very friendly and professional. I will be staying here again and i will definitely spread the word. Thank you so much for your hospitality.

Really enjoyed our overnight after flying for 15 hours. Great rest and refuel before we had to fly the last 7 hours home. Great service and staff! The breakfast bar was great the next morning we enjoyed our food and the service was better than many restaurants. I would recommend this hotel and will stay here again!

Besides receiving the best western Rewards snack pack we've ever received as a rewards member, and our first towel animal ever at a hotel, we were greater daily with a big welcome and happy faces. I asked one of the hotel maids if they were given happy pills. She said no, but being happy was good for her at work, and if she could start customers off on a better day, everyone would have a great day. The breakfast buffet staff was amazing too. They volunteered to bring drinks to our table, yogurt, one helped me slice and toast the bagel while I got my eggs. On Friday Feroza brought me yogurt and when taking away the empty container asked if she could bring me another peach yogurt. Convenient pick up from airport air train. No place to eat dinner nearby so be sure to eat dinner first or bring something with you. Limited parking even though decent sized lot shared by three hotels. But that would depend on number of guests with cars. Parking was free which is great for NY.

Very nice services especially the lady who serves us breakfast #feroza . The hotel is very clean and pick up the airport was easy to find when we ask the informationcentre.ehmm the breakfast is goodas well. Especially the lady who helped us a lot and very nice .

Nice room, very friendly and helpful staff. Ferola's breakfast eggs are the best I have had on a free breakfast. She enjoys helping guests...nice smile to welcome you in the morning.thank you for your attention.

Traveling from the Philippines was a 21 hour leg. We arrived in jfk (after the taxi welcome) and went to the property. We arrived late at night and found Jamal who attended to us very accommodating and friendly. It was a great welcome. The hotel is basic and clean. We had a good break from the flight and ready to begin our holiday!

Decent place to stay for a stop over before heading on... close to airport and very accessible by shuttle. The bed was nice and comfy. Quite a lot of road noise though. Would maybe try a different hotel next time.

Good location for an early flight from JFK or arriving late at night. Free parking is provided for your car. A shuttle provides transportation to and from the airport. The size of the room is adequate. Free WiFi available. Also, breakfast is included. We left before the dining room was open, but were given a bag breakfast to go. We experienced no noise issues. Staff is friendly and helpful. I would stay there again.

Absolutely nothing great about the place: small rooms, low water pressure, and tight parking. However, there was security in the parking lot, a free breakfast, and a shuttle to the airport. Avoid the stay, park and fly issue. It's not really worth the extra price.

Let's be honest, what you want from an inexpensive airport hotel is EFFICIENCY and CLEANLINESS. This hotel does both. The airport shuttle was timely in both directions. Checkin and checkout was fast. The room? Tiny, cheap amenities, but very clean! What's not to like about that? You could easily spend hundreds of dollars more for better shampoo in the bathroom, but if you are just looking for a place to crash between flights, Best Western was great.

Clean property, super helpful and nice staff. Free breakfast was delicious. Noise was a bit loud as walls are pretty thin and we were next to the laundry room so could hear and feel the thumping of the dryer. Wish there would have been restaurants within walking distance but there were many places that offered free delivery. Overall, decent place to stay on the way to the airport.

I revisited Best Western JFK Airport Hotel because I had a good experience when I first stayed at this hotel. I found a good deal with low price and reserved room right away without any hesitation. All staff was helpful and kind with smile. They offer shuttle ban to airport hourly which is very convenient. Thank you and I will revisit you guys!

We went there on some business the rooms were clean, nothing special. The staff was nice, the only problem was check in. When the room was booked on their 1800 number we asked for an early check in. Since the person that booked the room is a returning customer of multiple occasions she was told it's not a problem however when we got there we were told no, then we would have to wait a few minutes but we could only get one room for now. Ok that was fine. The continental breakfast was nice.

Great location and value with pleasant staff. The shuttle service being most beneficial when arriving late at night. The room was very clean and the continental breakfast with freshly made waffles was superb

Overall the hotel is satisfactory both location, staff and facilities. The breakfast selection was good but the reception area could improve with more comfortable sofa whilst waiting for transfers to and from airport

Although this hotel is small, it is clean and comfortable. The park and fly option is worth it. It is close to the airport and very convenient. The complementary breakfast is a nice feature also. Always stay here when I fly out of JFK.

I came here middle of the night after badly messing up my flights. Had the Westin to go to next day but did not want to spend 8 hours at JFK airport. Did an instant booking of the Best Western and was not disappointed. Best thing was the shuttle which from memory I had to take from one station away from the JFK subway line, landed me straight to the hotel with no charge. The breakfast was ok not special and the rooms for good for one night. AC was strong which I appreciated. To summarize, good value, short stay, reasonably close to Airport (not right next to it) and free average breakfast. Go for it

We stayed for a night with two small kids due to a connencting flight. Friendly and helpful staff. Facilities ok, breakfast awful. Not good enough that we would consider staying here again. No inhouse restaurant makes it difficult if you are staying for longer.

I was stuck in New York overnight, and I had a nice stay at the Best Western. All of the staff members I spoke with were very friendly and professional, and my room was comfortable and clean. The breakfast is decent, and Ferozia, the waitress, was friendly and very attentive. I was frustrated being stranded overnight, but getting a good night's sleep definitely helped.

Three of us had an unplanned layover at JFK at 1 in the morning and needed a place to stay. Best Western JFK Airport/Jamaica, NY met our needs on several fronts: They answered their phone, provided quick answers, had a functioning shuttle service, provided a light breakfast in the morning. The room was small and average. The beds were comfortable. I have no issues with this facility and in fact think they met our needs perfectly, except for no extra rollaway. All opinions are my own. I have no affiliation with this establishment.

we needed a place to stay overnight before an early flight at JFK to avoid traffic and stress. This hotel was exactly what we needed. Friendly efficient check in and out and timely shuttle service to the airport. We also left our car with them and took the shuttle back from the airport on our return

This hotel never claimed to be luxury or anything other than what it is. A very convenient, clean place to stay if you have a layover at JFK. The shuttle back and forth to airport was great. Our room was clean and comfortable. The staff were very kind and helpful. The breakfast was wonderful. And the woman working the breakfast room was exceptional. We will stay anytime we have a layover.

The fruit in the morning was a nice touch. If you just need a place to crash for your flight this will do. The soap in the bath was economy brand. Air conditioning worked well. Staff was not friendly but they were efficient.

To begin with, this hotel is located right next to where the trash trucks are parked. We arrived thinking that we could leave our car for the weekend and catch a shuttle to JFK. After seeing the area, no way! When we checked in, we asked for a quiet room. When we went to our room, the window was wide open, no screen on the window, curtains blowing and it was drizzling rain! The pillows on the bed were all throw pillows, 12"x12". I went to the front desk and ask for larger pillows but was told that was their standard size. At midnight a family checked in next door to us. For the next hour, their kids ran up and down the hall, slammed the door, and yelled. At 1:30, the father was heard spanking one child while the child was crying. This was a disaster!

Hotel was great, clean and had a wonderful breakfast. Feroza was kind, attentive and helpful, Nice workout room Bus was there on time to get you and dropped you off on time. Nice people, good value for the money

Had a night layover at JFK and went w/my old standby of Best Western, this was not a good choice this time. Usually BW works out fine for us but just not here. The front desk was o.k. at check in but brain dead at check out. The handful of menus that delivered food was terrible at best. We picked pizza and threw it out. Don't stay here, pick another chain.

This was great value for money! We were flying out of JFK and didn't want to drive in that morning. The price was right, the location was excellent, and Feroza was great at providing an impressive breakfast. This was a great stay for this style of hotels.

Clean, close to JFK, and shuttle service picking up at JFK airport. Shuttle to the airport only runs once an hour, but does drop you at your terminal. The breakfast was good enough. The rooms are quite small, but for an overnight stay that was okay.

Parking really is limited at this hotel. We arrived around 10:30pm and there were no parking places available. We parked on the street. Good front desk service, friendly. A fine place to spend the night before a flight. Nothing fancy but clean and comfortable.

Have stayed at Best Western JFK before while traveling on many trips. Good transfers and currently has onsite parking. This was not the case when I first stayed here several years ago. This hotel has their act together! Pleasant staff, comfortable rooms, and good breakfast. I will stay here again when traveling.

Excellent staff, breakfast was great, Feroza was very helpful and made the best waffles. Excellent service. Bedroom was very clean and nice. Free transportation from the aiport was fast and good. Check in was quick. Very recommended for travelers They have shuttles every 1 hour to the airport.

Close to airport and good shuttle service. No, neighborhood is not fancy but rather industrial and rooms are clean, but basic. But a cookie and popcorn when we arrived late was very nice ! It really works for overnight stay when traveling. Breakfast good and Feroza that serves the breakfast is so cheery and helpful! She is a keeper!

Nice, comfortable and affordable. Staff were excellent and very friendly. Good breakfast in the morning, don't miss out on the waffles when you are offered. Nice amenities including a fitness room. Comfortable bed and clean bathroom. Convenient airport shuttle picks you up the airrail Terminal Circle station.

Stayed overnight prior to trip to Europe. Front desk staff was very helpful. Some of the shuttle drivers were friendly others were not. The hotel held our bags for us which was nice. Liked the breakfast. Lady monitoring the breakfast room was really kind and helpful. My negatives concerning the hotel are there is very little soundproofing for the door to halls or the window. We faced the street and there was noise all night long. The maids came by in the morning and you could hear them and their music quite well. The hotel is near the sanitation departments garage (several parked garbage trucks). I didn't catch any whiffs, but it was the weekend in the winter.

We stayed at the Best Western JFK the night before an early morning flight. Everything was easy and straightforward. Everyone was helpful and friendly. The shuttle was on time and brought us straight to our terminal. Would definitely stay here again.

This hotel was poor. The room smelt and was dirty. The TV was rubbish. But most importantly, the shuttle bus service was totally inadequate. If you guys at the hotel read this, please hire some staff to drive the shuttle bus that can at least converse in English. Once an hour is simply nowhere near enough. Worth paying more to stay at the others

I have stayed in this hotel on two separate occasions and I must congratulate the management and staff for their profound dedication to service. There is a personal warmth that you get in that hotel and the staff are just committed. The ambience is great and I look forward to my next trip.

We have been to both higher end and more value oriented hotels at JFK here in our travels. There are a couple of hotels here on the value end at JFK that appeal to us but this review is about Best Western. Honestly I attend to the price comparison to choose. One has a wonderful family running the business and they understand service and are motivated to provide it. It may be that this hotel, Best Western, is a family business also but the gem here is, and I'm gonna name names, Ferozia.. Ok! We go to breakfast and this pleasant lady greets us and, get this, makes the waffle in that waffle machine for my wife. I, for one, had not experienced that before. But she was, for all of our time in the breakfast area, ever present picking up used plates, offering her services and always with a smile. This gal is what you dream of having on your service team. Joie de vivre and she's sharing with you! We've been to scores of hotels and this was unique for us at least. Say hello, smile, and she'll share the love! The thing about choosing value versus higher end(we did both) is the risks are greater at the higher end. We were disappointed at one higher end we went to. Having said that the general higher hotel "look" was more pleasant but they made numerous errors reflecting a disconnect with who they're serving and didn't appear to really care: we were a number. The value guys were clearly more connected with us. For what the hotel does in its sphere it's actually excellent. But it's not a higher tier experience: thus, the "very good" rating. So one chooses here between an excellent dollar value experience OR are you oriented to a higher end "plant" experience? That's an individual choice!

My wife and I recently stayed at this hotel for an early morning flight. This turned out to be a good choice. It's close to the airport (but keep your rental car for convenience, since the shuttle bus goes only every hour and likely is full) and the rooms are clean. Nothing fancy but good for a night. There is a restaurant for a quick dinner a short drive away, but you might be better off to have dinner before you check in. Check-in was easy and quick. Recommended!

Very inexpensive choice for a night layover at JFK, and you get what you pay for. Bus to/from airport runs hourly - be prepared for a wait. Check in friendly and efficient. Place was run down, and smelt of old takeaways. Room clean, but tired. Noisy, thin walls letting you get every word and suitcase squeak from the stream of guests arriving till midnight and leaving from 4am. Not a restful place!

Recently stayed at this property overnight before flying out next morning on a international flight; room was clean, spacious, temp fine and comfortable bed. Shuttle service to/from airport was very accommodating as well as good breakfast start where the worker in area was so helpful, polite and ensured the drive knew you were finishing breakfast and not to leave without you :)

Convenience of pickup and delivery to Airport, comfortable bed, for this price was a steal! Rooms a little small to hang out in, but overall it was a good experience. Try it you may like it! I would go again!

The place is perfect for a one night layover. Very clean and super friendly staff! Free shuttle service to the airport. Thanks! Breakfast is delicious and pricing very reasonable. Environmental friendly inventory in the bathroom. Minimal minus would be: a little noisy(traffic and neighbor bedrooms TV)

after a very long flight from japan, we needed time to recoup before continuing on home. The desk person was extremely pleasant and helpful, the beds were a god send. clean, comfortable. the room was very clean. i want to thank Ana the sweet lady at the breakfast area, she was courteous, helpful, very easy to talk to. over all the price was very reasonable and the experience was pleasant.

Good standard hotel, got a good price through Expedia, but the reservations were mixed up. Initially I booked 2 rooms, then called BW 1-800 number to cancel one - and was told there was only 1 room booked with wrong number of people! Called expedia, they confirmed 2 rooms booked and cancelled one. Got to the BW hotel, they said 2 rooms were still booked, no cancellation! Luckily they listened to my story and allowed me o cancel the extra room on arrival.

I love Best Western because it's consistently good no matter where you stay. The breakfast is excellent- hot meal and more. I rested well on the comfortable beds. Would stay here again if I had flight out of JFK airport.

My wife and I were weary after a long day in transit, and we were very happy to arrive at the Best Western JFK. The staff were very friendly and helped us out with everything we needed. The bed was very comfortable and the room was nice. The breakfast in particular was fantastic and Feroza was extremely helpful and attentive and we greatly appreciated her :)

I stayed for one night, a short night as my flight was delayed 4 hours...but for the short time that I stayed, I was very pleased with the service and cleanliness. The room was a bit small but clean. Every employer I encountered was friendly and professional. It was not very expensive neither.

We have stayed in many BW hotels and usually these hotel fulfill our standard of performance and quality. But especially in this hotel we would like to send our special thanks for Ana at the breakfast restaurant for her friendliness, positive altitude and here wiliness to assist in any questions one may ask. She does indeed elevates the quality brand of Best Wester, in the domain of customer services, to a higher standard than we expected. Thank you Ana for making our short stay very pleasant.

We had a 13 hour layover coming in from Trinidad and Tobago, we stayed at the Best Western in New York City JFK Airport. The free shuttle from the airport arrived quickly a short 7 minute wait, any longer and we would have froze! No bed, where ever you stay is like home, but this bed came close to it, we climbed into bed after checking in, and don't remember anything after that. We woke up kind of late for breakfast the next morning, but the person serving breakfast brought us what ever we wanted, she deserves a big warm thank you! Check out was fast and easy, and the free shuttle back to the airport was door to door, this was a great hotel, enough said!

Room not very large but very comfortable bed. Lovely bathroom. Road noise until late evening but then quiet. Stayed overnight before flying early in morning. The free breakfast and shuttle bus made this hotel an obvious choice. I would definitely stay again.

I stayed here overnight in February before an early flight. The hotel, shuttle bus and free breakfast all make this a good choice if you want to avoid a super-early journey to the airport and it made my journey easier. The room was not brilliantly clean - sticky nightstand, dirty carpets. But the bed and the bathroom were fine. The wifi didn't work (tried on several devices) but not really a big deal for such a short stay. There are big signs at reception asking 'Are we a 10/10?'... I'd say probably not..but I'd likely return in a pinch.

Pleasant and helpful staff. Room was small but clean and adequate for our purposes. This hotel does not have a restaurant however a free shuttle was provided to take us to another hotel that does have one.

I came for a business trip from India. the hotel is located very near to JFK airport. The hotel iis decent and well maintained. The most striking feature of the hotel is the staff at reception are very courteous and I would say this is a big plus of the hotel. There is a small but compact Gym too. The resturant serves breakfast and the lady arranging the breakfast is too good and courteous. I also found each one of their staff are very well behaved and it gives a very warmth feeling. I would always come and stay in this hotel whenever I visit NewYork .

Nice room, good breakfast. Needed to ride the airtrain to FEDERAL CIRCLE for shuttle pickup, called the front desk and he wasn't sure about where to meet the shuttle at the airport. Seems the airport wants you far away from the boarding area and need signs to direct people that don't know their way around. Would stay there again.

When you need to stay overnight at JFK Airport, the Best Western is reasonably priced, clean, comfortable, has 24 hr. van service to airport, and friendly staff at the front desk, the breakfast server, Feroza, and even the maintenance person who helped me get "online". We stay have stayed here several times and it's always good.

We had an early flight out of JFK. This place certainly met our needs. It was clean and efficient, Good breakfast and a quick free shuttle to the airport. Made for a pleasant start for our three week journey.

I made a silly mistake on my booking through a third party website and was unable to make changes to the reservation. I contacted the hotel and spoke with Avinash and he was extremely pleasant immediately took care of my mistake. I have not even stayed there yet and I am impressed with the level of service. I will be sure to update once we have stayed later in February!

The hotel is close enough to JFK and there is a free shuttle service which is very handy if you have late or early connecting flights. The Breakfast is great even have blueberry waffles. The rooms are clean and staff are friendly, I would recommend this if you are on a time constraint.

We were stranded in JFK for three days and the staff at the hotel were helpful and accommodating to all of our needs. Nicest people working the front desk, breakfast is delicious and satisfying. I have nothing negative to say about our three day stay!

Lay over stay before our next flight. Little bit out but cab sorted that out. Hotel room and bathroom was clean and spacious. Toiletries were available and more on request. Very friendly staff. Hotel is no where near food places or store so you need to order takeaway which is free delivery. Complimentary tea, coffee and juice available.

Always quality service and support. Weekly guest and never disappointed. The staff insures that my room is ready, and on numerous occasions have accommodated me in the event of travel delays or cancellations.

I just needed somewhere to stay during an overnight wait for a connecting flight. There was a shuttle bus running regularly from the airport to the hotel and back, so this was a very convenient place to stay. Some imperfections in the room but it wasn't an issue at this price. It was clean, comfortable, friendly staff. Free wifi in the room with a strong signal and decent speeds for general web browsing. Good experience.

Fair prlce with great free breakfast ever. Clean room but small space, good enough for one guest. Airport shuttle is convenient and fast. It's better if there's more time slots for hotel pick ups. One issue is the noise on the hallway can easily be heard.

Placed very close to JFK, with round the clock hourly free shuttle to and fro from JFK. Good breakfast and comfortable room. We reached at 7 am and the check in time was 3 pm but lady at reception gave us room within half an hour our arrival

I had zero problems with this hotel. Everything was very enjoyable. I think the breakfast there was the best breakfast I've had at any hotel I've stayed at before. The customer service was amazing too. Everyone was great there.

I only stayed in this motel for a few hours as I was transiting. It's advertised (as are many others) as JFK airport but there are no actual hotels/motels at the airport, which I didn't realise. I had to get a taxi there and got the free shuttle back the next day. It was clean but I wouldn't recommend it for more than an overnight stay. It isn't in a nice area and was pretty basic.

Great staff, clean and nice, close to Mall and JFK, I manager came by at breakfast and spoke with us. I would stay there again. The property is looking for great reviews and they work extremely had. Even the Maint staff is pleasant!

This was a great place to stay! You didn't have to worry about being in Manhattan! Plus they do an airport shuttle free of charge and put out a great breakfast buffet containing more than just donuts!

it's very clean, the staff are very caring and friendly, i love the bed.. and the breakfast are it's nice plus the breakfast hot and ready.. it's more than we expected.. we'll come back .. i like the quietness..

I booked this hotel for its convenience to JFK airport (and free shuttle) during a layover. All of the hotel shuttles are located together adjacent to JFK, and the area was easy to find. The wait for a shuttle was short, as was the drive to the hotel (5 minutes drive). About a half-dozen parties were on the shuttle and checking into the hotel. The single front desk clerk was efficient and thorough, providing each party with information about wifi/breakfast/other amenities, as well as food delivery menus (a godsend!). She was friendly and attentive and made short work of the shuttle crowd. The room was fairly small, very clean and brightly lit. The queen bed was comfortable. Standard amenities were provided in the bathroom. A towel swan had been created for us in the bathroom when we checked in! Hot water was plentiful and water pressure strong. I have never heard a louder bathroom exhaust fan; it rather resembled a diesel engine. Some noise could be heard during the night, both from the hallway and from the street. The property would benefit from dual-glazed windows and other soundproofing. Staff members were uniformly cheerful; the front desk clerk, shuttle drivers, housekeeping staff, and breakfast attendant were all vested in our welfare. Ana at breakfast was a particular standout, asking patrons if they needed anything, offering beverages, clearing items from tables and other touches that went above and beyond her duties. What's for breakfast? I'm glad you asked! Hot food included make-your-own waffles (plain and blueberry batter), round scrambled egg "patties", sausage patties, O'Brien potatoes, and a variety of oatmeal packets. Four types of cereal, two flavors of yogurt, and fresh apples/oranges/bananas were also provided. Bread products included bagels, English muffins, bread, croissants, muffins and pastries, along with accompaniments, including Nutella. Coffee, tea (including Tazo varieties), hot chocolate packets, and orange, apple, and cranberry juices were also provided. Seating was plentiful In the breakfast area, which also included a computer/printer and an ATM. The fitness center was a bit of a disappointment. The small room held one recumbent bike, one elliptical, and one treadmill. There was also a rack of hand weights (with a good range of weights) but no weight bench and little room on the floor to stretch or exercise. I wouldn't hesitate to stay here again.

The Staff was friendly & helpful. The shuttle came quickly to get us. The breakfast was satisfying, loved the waffles. it's very close to JFK airport. But most importantly, the room was clean & the bed was comfortable.

Arrive in the evening of 8 Jan not expecting very much from this airport hotel however the very warm welcome given by the girl at the front desk was amazing, the hotel has no evening dinning but she handed us a load of local take away leaflets, we were able to call and order a great selection to choose from, clean comfortable rooms and a great breakfast, fresh waffles and a very nice buffet, our breakfast was made extra special by the lovely lady Anna who was the breakfast assistant she was super helpful and efficient really nice to see someone so cheerful and helpful in the morning she really made our stay a memorable one.

Stayed for 2 nights on a stop over. The hotel staff are really friendly and happy to help and the room was much better than I expected! Comfortable, clean, nice bed - perfect for a 2 night stay! All I will say is there is not a lot to do in the area if you have a day to kill but the Internet speeds mean that you can get work etc done without a problem! Breakfast was pretty good and even if you're checking out early they still give you a little something to eat! It seems like they really do care about the customer! Would definitely stay here again and would recommend!

A mark of a good airport hotel is its convenience and it surely didn't hit the mark here. An airport shuttle that runs once an hour just does not work. Other hotels have more frequent shuttles. Only stayed here due to loyalty status with Best Western. I will consider dropping it after this. Having said that rooms are decent and no complaints there. The complimentary breakfast is quite basic and is open quite early.

Staff was excellent from the front desk to the maintenance men and cleaning staff. Feroza the lady at the breakfast area was especially helpful and pleasant. Hotel was very clean throughout. Proximity to JFK airport, free parking and shuttle service on the half hour are additional amenities besides the included breakfast that make this place one to consider.

They are remodeling so some of the rooms are newly done and very nice. The breakfast is fine, not a big selection of hot foods but still nice. The shuttle service is very convenient and runs on time. The wifi signal could be stronger but still adequate.

I spent a night here before going to JFK Airport on January 2015. I used my loyalty program for this stay, and the service was excellent. I was spending some days at Orlando-Kissimmee and I ordered a few online shopping, I called them and they said, no worries, we will keep them safe for you on your arrival! They include hot breakfast, and other stuff, they allow dinner delivery.

Best choice for breef stay for travelers to Kennedy Jfk Airport. For an excellent quality/ price ratio we add all needed complimentary: fitness, excellent free wi-go, free shuttle to airport, included breakfast!!

I was looking for a hotel that was closed to the airport that I was flying in to at an affordable price. I went solely off of the pictures and ratings from TripAdvisory.com and didn't know what to expect. Not only was the hotel clean, the staff was friendly and the breakfast was alright. If I fly into JFK again, I will definitely consider staying here again.

We got an early check in to spend the day while waiting for a very late flight out of jfk airport. The free shuttle arrived promptly and the ride was short. The staff were friendly and helpful. The room was clean and well kept. No complaints whatsoever for a short stay.

I have made only a few trips to NYC. On this occasion I was picking up my daughter from the airport. Since it was near Christmas the in town Hotels had raised prices hundreds of dollars where this Best Western had not. I was pleasantly surprised at what I found. A very nice and clean establishment. The staff and management went out of their way to make sure you enjoyed your stay. Free breakfast in the morning and free coffee during the day. The downside was you needed to commute to the city but they had a shuttle to Fereral Circle that ran around the clock and we never waited more than a few minutes. I highly recommend it

This is a fine hotel for taking a flight the next morning. The staff was friendly. The room was clean and updated. The free shuttle to the airport was prompt. If you take public transportation to get there, you'll need to walk a little ways so it would be best to arrive in daylight. The free breakfast was convenient and adequate to get you started for the day.

I was surprised to find such a clean and cozy hotel for such an affordable price in a place like NY. The staff seemed very helpful and polite. The room in general looked trim, the bed sheets had a nice laundry smell, and the bathtub was actually white and sleek (which I had never completely experienced in other common hotels.) It might not be as close to the main city, if that's what you're looking for, but transportation should definitely not be an issue, since it has a great shuttle service that takes you to the main stations as well as the airport. I'd recommend this place to anyone, and I'd surely stay there again whenever I visit NY.

I stay here every trip through Kennedy Airport. I use this hotel because the airport to hotel service is great, the rooms always clean . Easy check in and check out makes this a great airport start.. Very clean and comfortable.

The advantage: Hotel has good and comfortable room, clean and good staff, has a good selection of breakfast too. My family and I were very happy with our stay. closer to airport and has 24 hrs shuttle to and from the airport. The only disadvantage: is is a bit noisy from the street.

This hotel was much better than we expected. It was clean and the staff was very thoughtful. The staff actually worked. They weren't on their cell phones or having side conversations which is very annoying.

We stayed here again for two days. The staff was very courteous. Staff was very helpful. Complementary breakfast was good. It served our purpose well in our budget - to rest for a day or two before taking further journey. A girl Kavita arranged a tour operator for us to see all important places in Manhattan. Pick up and drop from the hotel. Overall a very satisfactory experience for the money spent.

Good, comfortable hotel near JFK airport. Hotel arranges transfers to airport and there is also a complimentary breakfast. However if you want anything to eat in the evening you need to arrange a carry-out or alternatively there is a shop about 10 minute walk from the hotel.

I find the staff super friendly and helpful with providing tips and advice how to move around in nyc. Was pleasantly surprised at the quality of the breakfast spread as well. If hungry, there are BK and Wendy within walking distance. Wifi is stable and fast.

Had a nice stay of 5 days for business at the JFK Airport. The staff were very friendly, particularly was impressed with the breakfast attendant. The room was quiet and comfortable. The facility was in good shape, with the fitness room equipment working.

Not a five star hotel but five star staff who will go out of their way to meet your needs. Convenient easy access to JFK. Quiet despite close airport proximity. Lots of breakfast choices - great bagels.

very good choice for short term comfortable budget stay close to the airport. Helpful staff. A girl named Kavita was very pleasant and helpful, she informed us about the tour to Manhattan. We were planning to take the taxi which would have been more expensive perhaps. Overall a nice stay close to JFK airport for short budget trip.

The most friendly and professional staff that one can find. Every thing was very good. The staff of front desk, restaurant and bedrooms, were realy nice. And it was near the airport. Thankyou! Was great.

Excellent option if you have an overnight transit thru JFK airport. We had a last minute change in our multi flight plan, so we had to spend 1 night at JFK apt. We chose directly from the web and this seemed to be the best offer at reasonable price (we paid 130 US all incl taxes for 4 people). We are happy of this hotel, that has NO restaurant but offers FREE wifi and breakfast. Anyway we had dinner in the breakfast area thru the many free delivery restaurant options in the area. They have a FREE SHUTTLE BUS every 30 min, you have to call them free of charge at the HOTEL KIOSK area on the AirTran connection. The staff was ABSOLUTELY nice and friendly, very helpful and patient (we were travelling 6, with 2 kids 2 and 4 yrs, very tired and hungry). The rooms are big and overall clean, the beds are very comfy and free from the JFK noise. We had a great sleep. On our way back to JFK, the FREE SHUTTLE BUS left us DIRECTLY at the airport. We recommend this hotel if you have to stay in JFK area for a quick overnight.

Clean, nice furniture, comfortable bed, good television and internet. Towels, blankets, and pillows ridiculously small. The breakfast was very good, much better than anticipated. Would not hesitate to use it again if necessary, but they should improve the bedding and towels.

This is a convenient and very clean airport hotel. The hotel staff at the front desk was extremely friendly and very helpful with our late check in. Front desk staff helped acquire transport to the airport via taxi. The shuttle only runs every hour on the half hour.

This hotel is acceptable for 1 night only - rooms are dated and need refurbishing, bathrooms same. Breakfast is the worst I've ever seen - no cheese, no ham, no fruits, no vegetables. Quality of products is poor. There is a shuttle bus going to terminals, but only every hour (half past every hour).

I was travelling alone and arriving into JFK late at night so decided an airport hotel was my best bet for the first night. The airport shuttle was great and I was very lucky that it arrived just as I did. Check in and out very smooth and quick. The hotel itself I feel is a little tired and dated. My room was clean and comfortable, however it was quite noisy and sounded like the window was open when it wasn't. The towels were all ridiculously small for some reason. Spa bath was a nice feature although when I first ran the water it came through slightly brown! Breakfast I felt was a little disappointing with very few hot options but again very convenient. Location for the airport is great and free shuttle bus a big bonus for me.