Best Western Airport Plaza Inn Hotel – Los Angeles LAX

This is my go to place to stay when I need a place to stay for the weekend. Rooms are always clean and smell great. Checking in was smooth. The free breakfast works great for the kids. The location is near the airport and a shopping center.

Travelling from Australia, with a delayed flight, Best Western Airport Plaza is a great choice as it not too far from the airport, easy 10-15 minutes' drive and you there, comfortable beds, friendly staff

I enjoyed my 2 night stay, room was clean,bed was comfortable. Breakfast was good, different options to choose from. Parking was good as well, don't get why I had to pay when I already had reservations but it was affordable nothing crazy.

We went to a concert at the Forum and stayed overnight. It was quiet and easy to sleep despite its proximity to LAX. The bed and pillows were very comfortable. Slept in on Saturday, so didn't use the breakfast; it is next to a Starbucks, so I got my coffee there.

I was appalled by the treatment I received from site manager, Elizabeth. I've already addressed this with best western customer service. I've ever been treated so rudely by a hotel staff let alone management for any business. I know this is the best Western and not the Ritz Carlton, nor The Four Seasons but customer service should be the standard!

I have stayed at Best Western for several weeks the past three months, and enjoy it a great deal. I would highly recommend them if your in Los Angeles and looking for a centrally located and nice hotel.

There was mold on the mirror over the sink in several areas. The room stank and smelled like mildew. The shower water never got warm, and I was forced to shower in ice cold water. The room was old, and in need of repair. Will never stay here again.

This hotel was close to restaurants and filled our needs for the one night before we caught our flight out the next day. Staff was friendly and helpful. Room was clean, beds comfortable and the internet was easily accessible.

Overall experience was ok. In short, I would recommend staying somewhere else. The overwhelming smell of must or stale air in the room could not bo overcome. Each time we entered the room it was like a slap in the face.

Not recommended. Not clean, defective internet. Poorly maintained Although advertised as a LAX hotel the airport is more than 3 miles away. Parking is convenient. Pool almost not existent. Nice reception people

I just want to start off by saying Sandra the front desk was extremely friendly she helped us out alot especially for being last minute I couldn't thank her enough. My family and I can not get enough of this best western at this exact location it was very very super clean from the start even the front office smelled like bleach the rooms were so clean the bathroom was super clean as well the shower was super white no mold no cracks no nothing I couldn't believe it. Everything was stocked up didn't need to call front desk for nothing. My family really enjoyed breakfast it was really good and lots of options as well also very quite I loved that alot because we were able to sleep at night. What we also loved is that we were close to literally EVERYTHING lol even next door to starbucks which is a plus. I highly recommend this hotel to anyone especially if ur traveling with kids. Just wished they had a bigger pool that's all but other then that everything was amazing we will be coming back there again.

In a decent location to the airport, and lots of food nearby. But my biggest issue was how I was treated when I checked in, I was made to check in thru a tinted door, and I get if it's night time that it's for safety reasons, however, a white couple checks in a couple minutes later and they are allowed into the office. There is obvious discrimination going on here.

Hotel is close to Airport, Kia Forum and Venice Beach. The room had a really nice hot tub. The staff was friendly and accommodating. There was ample parking at a fee of $10 per night. I would recommend eating at Italian restaurant Sunday Gravy within walking distance.

AirPods were stolen by a member of staff from my hotel room during my stay! Tracked AirPods via iPhone - it's very clear the time that they were removed from the room, and the address they were subsequently taken to. After speaking to the hotel manager (Mr Enamul Rakib) who allegedly checked the CCTV, it was confirmed that only hotel housekeeping staff had entered the room during the window of time that they were taken. However, Mr Rakib refused to consider the idea that a member of hotel staff had taken them. I wasn't looking to get anyone into trouble, but wanted to find a resolution, and Mr Rakib seemed unwilling to listen from the start. His customer service was shocking and left me feeling dismissed and dismayed over the situation. I do not recommend you stay here as I have no faith they will look after your property, or leave you feeling heard even when there is a major issue during your stay.

This is a very old hotel in need of major improvement. There was a faint smell of urine in the elevator. An attempt was made to cover up this smell with the use of Fabuloso, but you could still smell it. For breakfast there were some muffins that were hard, and tasted old, as if they had been purchased days prior to serving. They also served croissants, however, these croissants were never taken out of the plastic container in which they were purchased. The entire plastic container was placed inside of the serving dish.

This place was average, they are currently going through a remodel, maybe it will improve. Although it was clean, the whole place smelled like cigarette smoke. There are lots of fast food restaurants around and has a drive through Starbucks right next door, if you are just staying the night for a business trip like I was it's worth the stay.

The Best Western is on the top of My list for the most comfortable hotel I have stayed in on business travel for work. The Best Western is also on the Top of My list for the most comfortable hotel, I have stayed at for getting ready to relax and also go out for a night on the town and inner city... Best Western is also on the Top of My list for the most clean hotel I have stayed in..

A run down and poorly managed Los Angeles hotel. Definitely not worth the exorbitant rate charged. Don't go here if you expect a good nights sleep- it was bedlam. Would not recommend and not up to BW standards

Great staff and perfect location. Room was spacious and very clean. Very peaceful and relaxing Hotel was close to major stores and local restaurants. Freeway was minutes away. The free Wifi was a nice perk.

The rooms were horrible and smelled really bad, there were a lot of transient or welfare people staying there and I definitely did not feel safe, I will never stay here again and recommend no else stays here as well.

My husband was handicap and had to climb 3 flights of stairs to get to 3rd floor because elevators was out. It would of been nice of the hotel to call people and let them know so they can make other arrangement when this happens. Not everyone can climb that many stairs with suitcases and knee issues we should have been given that choice. I booked this hotel because i had called prior to booking making sure we had transportation to the airport through the hotel and was told yes and was told when we arrived that they did not furnish even though there was a best western van parked there. If we would have know this we would had choosen another hotel that furnish this. This cost us closed to $65 and then we had to pay to stay in this crappy hotel which cost us $130 and the room smell and when we arrived which we know check in is 3pm we got there about 5 or 10 minutes early which we done in other better working condition best western. We got to the room the maintenance working was in room repairing smoke detector so we had to wait about 5 minutes and make sure we were getting that room. The lady never acknowledge me a elite rewards member and did not even let me know if i was getting my 500 points. No soap, no shampoo or anything thank goodness they at least had towels. This is one hotel we will never ever stay at again and stairs were terrible to climb with or without suitcases. Please do not bother to reply back because i am sure you will make excuses. If i could have done ZERO on this survey i would have.

Outside may look seedy but inside was pretty good! Good for a one bight stay. Hotel manager was nice. My flight was severely delayed so opted to stay here for the night. It is very close to LAX. Once the construction is over, this would be a bery good hotel.

Best Western have very clean rooms, with the most comfortable beds at every location. This breakfast is also very healthy and fresh. I also like the elevators and house keeping, nice and.polite. Over all Best Western is the way to stay and travel.

The Room was okay given the area in Inglewood. The only downside was the smell of the room due to the AC and the internet was very slow. I have stayed at other Best Western and had no issues with the quality of the room and internet.The staff Member Rain who checked me in was very lovely . Was there for a concert so it was conveniently close to the venue. I bit over priced for the quality of the room.

When we got to the hotel there were no sign pointing to office anywhere on the property, had to ask some guys that were sitting in their car smoking a joint in the west parking lot," in the hotel property", where the check in was, also saw a couple of very skimpy dressed ladies, don't know what to think about that. "Red flags for family" Tried to cancel because of first impression of the property , but the lady behind the check in window, said if I canceled, she could not refund the money. I decided to stay because we weren't going to hang out at the hotel anyway, all we needed was a bed for the night. The room was ok,and beds were comfortable. TILL the second night when we got to the hotel, when I pulled out the top drawer on the night stand, on my side of the bed..THERE WAS A SOILED SANITARY NAPKIN IN THE DRAWER WERE I WAS GOING TO THROW MY BELONGINGS INTO. I took a picture, went to the clerk showed him the picture and complained, All he said was, he would send someone to clean the drawer and make an adjustment on my second night stay. I said he should refund the money for the second night which he refused to do. I WILL NEVER STAY AT BEST WESTERN AIRPORT PLAZA INN AGAIN. Stay away from this dump, it's UNHEALTHY to stay at this place. I will not up- load the Photo because it's not family-friendly,But, if the Best Western Corporation would like a copy ,I'll be happy to comply.

It feels like being at home. Easy to feel as ease. Clean and safe can't beat that. Don't tell anyone this is a great place to be. Great place to think about where to go next. Nice place to come to to stay.

The stay was nice despite the construction going on. Ive stayed here before and ive never had any complaints. Everything you would need from food to banks to transportation is right in the immediate area

Check-In desk is not like any other front desk I've ever encountered. It felt “dangerous” as the staff was behind bullet-proof glass. But the NOISE was unbearable. Another guest SCREAMED at someone non-stop from 2:00 to 4:15 AM. Finally, I called the front desk and asked them to make them stop. Then there was a loud clunking of pipes in the walls every few minutes ALL NIGHT LONG, which also kept me awake! It was the worst night in a hotel EVER, and I travel a lot. Plus, the front desk refused to do anything to compensate me, except to tell me that I should've packed up and moved to another room during the middle of the night. HORRIBLE STAY!!!

Everything about this hotel is very wonderful and welcoming if you haven't stayed here you your missing out the staff is very helpful and amazing trust me very clean and very beautiful!!! I highly recommend!!!

Food and entertainment are very close by. Can be a little noisy due to the location, but nothing too bad. Staff is friendly and the equipment works. Room was clean, but cigarette smoke was definitely in the air. Overall, fair price and quality for a budget.

This place has really sunk to the bottom. Major disturbances all throughout the night from rowdy guest fighting, loud talking, etc. If your looking for a place to rest and relax, this is not the place!

My husband and myself stayed for one night during our layover in LA. We landed at midnight so we had to contact hotel for shuttle bus, we were instructed where to wait and that bus will arrive between 10 and 25 minutes. After 20 minutes we noticed one BW bus but he did not stop at all, although we were in designated area and waived at him. Finally after contacting them for third time bus showed up (after 44minutes). Driver did not want to speak with us, either he pretended he does not speak English or he could not (regardless, it is unprofessional). Once we arrived to the hotel not only we didn't get apology upon arrival but we didn't even get good evening or any kind of greeting. Myself working in hospitality industry and after visiting so many countries have never experienced such unprofessional behavior. After trying to talk to staff he said, I quote ‘I don't know why you are tripping on me'. Using such language with customer is unimaginable. Whatever we asked or said he blamed it on other party. We booked king room but we got two queen beds. Staff blamed it again on Booking and did nothing to try to fix the situation. After we got our keys we had to go back down because it was wrong room, room was from other guest that was dealing with issue as well during our check in. Staff found this entertaining. During check out staff was not pleasant again, again we were not greeted or asked how was our stay. My husband is part of their loyalty program but not once we were treated as ‘part of the family'. I would like to add that breakfast was really great, room as well. It is such a pity having great product but incapable staff who ruins entire impression.

We booked this motel for a lay over stay in LA before a cruise. Have had great luck with BW before and looking at the photos was expecting a nice room, especially the one with triple queen beds. Well boy are the pictures deceiving. The area it is located isn't too bad for being close to the airport (relatively) but still felt a little on edge. Check in was interesting as the lobby was locked and we had to be buzzed in by clerk. Other than that check in was smooth and friendly. The room was something else all together. There was a faint odor to the room and you could tell that it had been redone. The beds were new, mostly clean and hard but the rest of the room was burnt orange/yellow straight from the 70's not at all the luxury the pics show. There was a spot or nugget of something on one the sheets and a spoiled gallon of milk in the fridge (assume that is where the smell came from). They had upgraded plugs in the room to both USB and traditional plug in but only 1 USB worded. The TV was a nice upgrade to the room just too bad the decor and smell didn't match. The bathroom had new tile but still had old paint, tub and curtain. I appreciated the soap, shampoo, etc were not bolted to the wall as in similar experiences. Also you could hear the building creak and moan (not the upstairs neighbors) at night. Not sure what was up with that but loud enough that I was thankful I brought earplugs. My one curiosity was with the hot tub. They had the front desk area locked up 24/7 it seems but the hot tub gate was wide open 24/7 and it appeared to be the night we checked in a homeless man was in enjoying a soak for the evening, kind of scary. The free morning breakfast was probably the best feature. It was hot warm and plenty of it to go around. Check out was interesting as again I had to be buzzed in and the clerk was the exact opposite of the night clerk. She was cranky and annoyed that I was interrupting her chat with one of the cleaning staff. All in all I would say you could probably find a better place to stay.

We stayed here since we had an early flight out, is is near the airport no doubt but the setting is like a motel and the crowd is pretty ghetto. It looks like it was cheaply renovated and the walls have a thick coat of paint... I would mor stay here again.

If you need a simple place to lay your head for the night I suppose this pace will do. Unfortunately,m the room smelled old and musty like old cigarette smoke. The bathtub had stray hairs all around and was in need of some serious up grading. My room window faced the street (Centinela) it was very noisy, so if you are a light sleeper beware. When I first got to my room there was not a "Do not disturb" sign... I had to track one down with a maid. Then I noticed there was no remote for the TV. I called the front desk and she send "the shuttle driver" up with one. When he knocked, I opened to the door and he proceeded to barge into my room, uninvited looking around for the remote. He even went so far as to open the refrigerator... it was a bit invasive and didn't leave me feeling good.

The check-in & check-out staff were very courteous. The bed and pillows were unparalleled to any other place I have stayed. The hot breakfast was delicious, clean, and fully stocked! It was an easy drive with the shuttle from the hotel to LAX. The LAX driver was late, about 10 minutes which made us nervous but we were able to make it on time to our flight.

When I arrived, I was very pleased with the warm welcome I received from the lady at the desk. I had been upgraded to a jacuzzi suite but I was only staying for 8 hours of sleep so I didn't have time to enjoy that. Breakfast was served at 6AM which was very convenient before leaving for my early morning flight. What made my day was when I received a call from the hotel saying I had left my tablet behind and how gracious they were in getting it returned to me. Many thanks to the cleaning staff who turned it in and the manager who made this happen!

As I walked into my room it was decorated beautiful The AC worked real good The beds were made nice it smelled wonderful The bathroom was very clean it felt very homie... The breakfast in the morning was made fresh to order I was very amazed at my night at the Best Western...

this location was perfect for what I was up to, just a stop over on my way back home! They went above and beyond to help me with Transportation and an early check-in! The facilities were clean and the room was very comfortable and modern. Twill definitely go back if ever passing through town again!

10 minutes-ish from the airport, great value for the price. Stayed here for 4 nights and was comfortable. First impressions, the it does have a modern "motel" feel, but the rooms are modern. I booked a Standard (One King) bed which was more than enough for one, even though the bed was very firm. Room and bathroom were clean and satisfactory for my standards. Overall, I'd recommend this stay for any budget traveler.

After working all day I look forward to resting at this hotel. Very quiet. Slept soundly after being awakened by a 4.0 earthquake one of the nights while there. Hotel was secure. Just difficult to park in the right parking spots. Also challenging trying to pull out onto the busy street. All in all I would stay there again.

Best Western is centrally located to many of the highlights of the Los Angeles area such as the airport, downtown, Santa Monica and the beaches, Long Beach Etc. The room Define my only gripe is a charger ridiculous $7 feet apart on the property, what that's worth who knows? There is ample free parking in front of the hotel so no need to waste $7. This location does not provide for pet-friendly rooms which is a big downfall in my opinion.

I wasn't sure what to expect but was pleasantly surprised with cleanliness of the room and amenities offered. Rates were competitive for the area and value received was satisfactory. I would stay again if in the area.

Best Western Airport Plaza Inn provide complimentary airport shuttle upon request, you can call for the shuttle service whenever you arrived at LAX. The guest room is clean and comfort, the breakfast area is just a small room, but with a lot of food selections like waffle, cereal, milk, bread, scrambled eggs, yogurt, coffee, and juice Best Western Airport Plaza Inn is about 13 miles from Union Station, but if you don't drive, you can walk 0.1 miles to Centinela ave and beach(in front of AA Mini Mart), and ride #110 bus to Gage and Broadway, then transfer to #745 bus to Union Station, this is probably the most cheapest way($1.75 with Metro Tap Card) to get to Union Station from LAX area.

Room is always clean, beds are comfortable, Would recommend to anyone that is looking for a good place at a good price. Always a quick check in. Staff are always friendly. Close to Airport and lots of places to eat.

This was an alright hotel. I was looking for a decent hotel near the airport for one night. This was not close to the airport, and was way over priced for what it was. I booked it based on pictures of a big jacuzzi tub, my room was not equipped with that.

Very kind and helpful staff. The property is well maintained and rooms are clean. Located near shopping & restaurants. Easy access to both the 10 and 405 freeways. Frequent free shuttle to LAX. Only downfall - limited on site parking that gets full in the evening.

I've stayed at other hotels in the area and each time I stay here the room is clean, smells great, everything works and never smells like smoke. Front office staff are always nice and quick to get me checked in.

Excellent hotel. Clean. Great service except I wish they didn't charge for parking but other than that it's worth it! I would stay at that hotel again and would recommend it to anyone. Breakfast was good too. Thank you folks!

Stayed here for 8 days. The hotel is a bit dated, but very clean. The hotel is close to restaurants, stores and gas stations. The hotel staff are amazing and very friendly. The rooms are spacious and clean. I would stay again

Great service, the staff go above and beyond to please. Very clean, breakfast offered was very satisfying. The room was clean and bed comfortable.Free client parking. We were offered a room with a spa and extra towels were provided. The Spa was amazing!

The room was quaint, but had a distinctive odor. The bed was comfortable, and the breakfast had a variety. The front desk associate was excellent! I received a good rate because I was a Best Western rewards member, so I'd suggest you sign up prior to booking your stay.

Staff is very friendly, located close to LAX airport. Location was on a busy street, reminded me of an old apartment complex, parking was under the building and it was a tight fit to park, couldn't back into the parking space. Getting out of the structure was bad it's located on a busy street.

excellent price in an expensive area, wonderful choices at breakfast, I even made a waffle for myself and the front desk staff was very helpful, room was quiet in a busy downtown area, my wife and I were very pleased

I had checked in for two nights/ 3 days. On my day of check out,went to get breakfast and when I got back to my room,I found a USED CONDOM ON THE SIDE OF MY BED WHICH WASNT MINE. SO DISGUSTED and I had my room serviced prior to that and still my room wasn't cleaned properly

Very good helpful staff work here. Offered me free parking during my stay, they normally charge 7$. A good hotel near the Airport area which is really congested. If I travel to LA, I should choose this hotel as it is close to the airport

Nice hotel close to the airport. Amazing breakfast! Friendly, helpful staff! Cheap off street parking! This was a last minute trip for us and we stayed at the Best Western and it was great! Great deal for really nice accommodations!

Beautiful room, extremely comfortable bed, jacuzzi suite is HUGE! Wifi is great! Excellent service, the only complaint is tiny parking spaces. Other than that, we will definitely stay again! Free breakfast of waffles or pancakes, eggs, potatoes. sausage, cereal and pastries

Convenient for the area. Prices are a bit much when realizing room and service. Don't mistake me now, service is pretty good, just dont expect then to be able to fulfill every request. My biggest issue was they had cable remotes but only 1 tv remote control. So I was unable to use the hdmi input

The staff is super-friendly and helpful. They're super-responsive when calling the main desk. Cleaning service does an amazing job. The room is quaint and comfortable. Lots of near-by amenities. And the price was more-than reasonable. No complaints here. I'd stay here again in a heartbeat and recommend them to a friend.

Overall okay place to stay. Pricing per multi stay is not at a fixed price (to confirm total price before committing to booking a room, call front desk to get a realistic price quote). Close to the air port, restaurants and shopping malls. Starbucks right next door.

The hotel is clean, the room is big and the bed comfortable. Breakfast is varied and good. Parking is available at any time by paying 7dollars a day. The staff is nice. Highly recommended place to stay in Los Angeles.

I just got back from an unpleasant stay at this hotel from July 3rd - July 6th. First things first, the photos for this location, we felt, were very misleading. The outside appearance was not as pleasant as the photos made it seem. The pool for instance, was no more than 6 foot by 6 foot, and that is not at all an exaggeration. Upon checking into our room, we were all disgusted by what we were met with. The room was not thoroughly clean at all. The floor in the restroom had yellow liquid all over the floor which appeared to be urine, but I was not going to get closer to inspect it further. This could have been a serious issue as we were traveling with an elderly disabled woman with back issues. She was thankful that we checked the restroom before she went in there to use it, as she was worried that she may have slipped on the liquid. There were also spots on the comforter. In addition to the lack of cleanliness in the room, the light did not work. We were given another room that was a bit cleaner, but had water damage on the wall as seen in the picture attached. I'm not sure if there was mold present behind the peeling wall paper and baseboard. Also in the second room, the TV input had been disabled. After return to the hotel the first night we were unable to get in the room as both hotel keys had been disabled for the room so we had to go to the lobby late at night to have them reactivated. As icing on the cake we were also charged per day for parking that we were not aware of before booking this hotel. This would have helped us make a more informed decision on where to stay, as there were other hotels near the airport area around the same price point that did include parking. We were blindsided with this extra charge at the check-in desk. In whole I was dissatisfied and disappointed with the entire experience, misleading hotel description, and cleanliness of the hotel. This was unfortunately an unnessary stress that my family had to endure on top of the fact that we were in town to attend my Aunt's funeral. I hope that these issues are rectified and that future guests do not haave our same experience.

Excellent! Genuine hospitality and peaceful environment. The room and bathroom was clean and tidy, the bed was comfy. The staff is really attentive, always smiling and helpful, (I truly appreciate this!), Victor and Lulu deserve a special thanks.

in an area of $350 per nite motels we paid half that and were very pleasantly surprised, excellent breakfast., good service, friendly knowledgeable staff, advice on where eat, parking was a little tight but we made it wor

Lizette at the front desk was wonderful in fact everyone I encountered was more than accommodating and friendly. Out housekeeper was “bomb.com” that means she went out of her way to accommodate us . Extra towels toothpaste and time we wanted our room refreshed she was our girl. I've stayed at this location a hand full of times now and I've got to say the staff has been very consistent. Yes even the quirky overnight gentlemen agent who says “good morning” at night to solicit a smile I say keep doing what you're doing

With a very spacy and confortable room, perfect place to expend the night before taking a flight at LAX airport, which is very close. Room has fridge, coffe machine and it is very clean and modern. Nice people and a decent breakfast. Very recommendable.

I reserved two rooms but when I arrive the woman in front desk say it was only one room, I asked why if I reserved two rooms, and she only says she can do nothing, I ask for other room and she charged me a very high rate in that room, she was always rude and bad polite, the next mornig was an Indian Woman wha also was rude and with a terrible attitude, DON´T CHOOSE THIS HOTEL TRUST ME.

Only had a few hours before a late flight. The hotel was only 20 minutes from the airport and I could catch some sleep. Greeeeaaaat! I would certainly stay here again. The staff was very helpful and considerate of my special situation.

On the way back to mid-America from Okinawa, we wanted to spend the night in Los Angeles after the long plane ride. We selected this Best Western. The hotel served its purpose by being comfortable for one night. The room was large - really seemed huge after being in small Asian hotels. The staff was friendly. We had to call for our shuttle from the airport and the driver arrived quickly. The breakfast buffet was good. There were restaurants in the area within walking distance and a shopping center that I could have walked to if I wanted.

The neighbourhood is not for me although I was never hassled being from Canada I was not used to being a minority. The hot tub is in a place everyone can see it and it was not very hot. The staff were very good and it was an OK experience thanks

This place is gross and noisy. Very poor customer service. I would not go back. Tons of traffic noise, shady area of town, unpleasant front desk staff, dirty towels in the bathroom. The breakfast was alright, that is about the only positive thing I have to say about this place.

I would highly recommend this hotel to anyone staying in the LA area. The breakfast was great, many options and the hot breakfast items changed daily. There was a wide variety of food to choose from. The room was clean. We also enjoyed the hot tub on our stay. Upon reserving the room I was a little concerned about how the neighborhood might be but everything was fine. We didn't have any issues and we felt safe. The office staff was very friendly!

Great Staff - surprising large rooms - very clean and comfortable ! needed help with directions -Victor printed out the map - and sent me on my way. Will be back within two weeks and will stay here again .

Had a great 1st day touring Los Angeles and Hollywood! Stayed here and ordered Chinese food from across the street. The room was very clean and comfortable. Found that the staff was very helpful as well. Tried to back out of my parking spot in the morning and was unable to do so with hitting anyone because of how the person next to me parked. The Best Western crew moved their van to accommodate me so I wouldn't damage the tank of a rental car I was given for the week. Feel as though the hotel rooms could use some updates as it is in a popular area in the city and the parking lot should be expanded as well. Thanks for a great stay!

Best Western lies I stayed 2 different nights 2/17 and 2/25 and belong to rewards club but was told I don't get a free night because I booked with expidia I will never stay at best western again and will make sure everyone I know understands you guys lie through your teeth even the owner in las Angeles could not believe I would not get a free night

Sheets were not changed on the first day we arrived. They had used dirty sheets on the bed that someone else slept on. It was nasty. There was hair and fluids on the sheets, and someone's mascara. There was white fluid on the brown throw pillow and on the bed blanket throw.

I was pleasantly surprised to have walked into a nice and clean room with all the amenities you need including a nice sized refrigerator and microwave. The beds were amazingly comfortable. I didn't want to get out.

Stayed here for one night because I was in town catching a concert, and I would definitely come back and stay for more nights! Great room. Great price. Breakfast and parking included. Even had a hot tub right in my room. No complaints!

I had not stayed in a BW for years because it had a reputation for being low quality. Having travelled extensively for work and pleasure, I have becomes used to a certain level of quality. This time around, the location and reviews prompted me to give this BW a try. The rooms were very clean, tastefully decorated and large. Despite being ina. Room that was right outside of the elevator and facing the street (something I was about to change when I finally checked in but decided to try it out), the room was super quiet. I'm not sure if it's the types of windows, etc., but I hardly heard a peep and got excellent sleep without earplugs! The location is also ideal. I got to DTLA in 20 min, Midcity in 20 min., etc. Lots of options for dining in the area as well and a coin operated laundry right down the street, which I used. I would def come back to this hotel again!! My only complaint is that the breakfast offered was very unhealthy (cheap highly processed carbs). I suggested they include fresh fruit, oatmeal, and eggs scrambled with some type of veggie. People will eat what you put in front of them and I believe mid-sized and large organizations have a social responsibility in a country where nearly 67% of the population is overweight or obese to ensure we offer people healthy choices.

We were sightseeing in the LA and Hollywood area and ran into bad weather. This hotel was newly refurbished and had covered parking in a small courtyard which offered a great sense of security as well as covered access to unload our car. Staff was very friendly. Highly recommend.

We had our flights from LA to Boston delayed for many days due to a recent winter storm.We found the Best Western Airport Plaza Inn by accident and were happy we did.The hotel is comfortable andconvenient to LAX.The staff learned of our situation and was a great help suggesting nearby places to eat and buy things we needed due to our unexpected stay in LA.

The carpet was wet either washed the same day or soaked in a spray to cover smoke smell - the room was filled with heavy smell that we couldn't sleep the whole night . It took us 1 hr to arrive at the hotel as the pick up was late . The pictures are not representing the hotel . Staff were nice and polite and breakfast was moderate .

I was harassed by overnight guys shortly after check in. I would not recommend this place for my minorities . These people are what I call “nice nasty “ . They appear to be nice but in actuality they Are very Condescending

I arrived into LAX and needed a simple stop over with an airport shuttle. They claim they have a shuttle but after 3 phone calls and over 1 hour of waiting at the airport, one finally came. Upon arrival I was offered 1000 points as compensation, the equivalent of $4 of their gift card. A JOKE. Finally got to my room and it smelled like Pot. Room was not new at all and the shower head was backwards so I got burnt Turing the hot water down which ended up being hotter. NEVER AGAIN.

Their employees were friendly and efficient. Their manager, Dee, was outstanding. He went out of his way to provide information and assistance in helping us get to the tourist sites we wanted to visit in our limited timeframe. The facility was clean but a little dated. It was located close to the airport and their free shuttle was wonderful. They provide a nice free breakfast. I would give this location a 3.5 for an overnight stay.

Good value for the money. Got picked up from the airport and brought back the next day in their courtesy van. Drivers were so friendly, as was the manager. Desk staff was very pleasant and friendly. Room was lovely. Busy area but not very noisy inside roo.

We checked in a bit early but that was not a problem, Ana helped us really good and also Victor was really nice. They took care on our lugguage when we had to wait for our room to be cleaned. Again, a very friendly hotel.

12 months later and happy to report this hotel is still a gem. Rooms are spacious, staff are wonderful and accommodating. Breakfast is value and free airport shuttle whenever needed. Did notice there had been a few renovations done and it is still a work in progress. Congratulations to all the staff for making our stay a happy experience.

Lissette and Ana were great and very accomodating. Stayed 2 different night on a recent trip. Both great!!!!! They also helped us get a room at a competing hotel when we had issues at one we had booked only because they were full.

My mom booked this through Hotel.com, and we were a bit nervous since we had no experience with this area. I flew in from PA, and picked my mom up in San Diego...drove straight to the hotel. We were very pleasantly surprised! This hotel is super convenient, right off the 405. We checked in ~1:30pm, and the room was clean & ready. We walked around the area, and came back to the hotel to get ready for the concert. Only ~1.9 miles to the Forum...we will plan to stay here again & will recommend it to friends as well!

Arrived at the hotel, I asked if it was possible to get a ride back if I returned my rental car at LAX. They said it was no problem at all. The room was spotless, the staff was very friendly and makes you feel welcomed. I will try the breakfast tomorrow morning and report back.

Let me start by saying that the staff was very helpful and accommodating and tried to make our stay welcome. The rooms are clean and comfortable enough. But there must be a better place to stay near the airport. This was top rated on the Southwest Airlines page for the airport area, but I can't believe there isn't something more interesting around.

We are Best Western members. All stays, including this one , was great. Particularly helpful is the free shuttle service to and from the airport. The room is nicely decorated, and the bed is very comfortable. Bathroom is very clean. Staff members are very accommodating. Will stay here again next time we are in town.

Was a little nervous about staying here after reading reviews but this was the best hotel we stayed at while on our road trip.. the room was huge, with a little kitchen nook, eating table and desk. The breakfast that was included had higher quality products such as chobani yogurt and philly cream cheese. A nice spread for sure. If I come back to LA, I'd definitly stay again! The girl who checked us in Tuesday night was very friendly and helpful!

The hotel was old but recently remodeled, and the rooms were decent. Bed was a bit soft. Great with a coffee maker, microwave and refrigerator. No electric kettle though. Also extremely glad of a safe. Decent wi-fi. Decent breakfast including making your own waffles. Did have to call in for the shuttle, and they used another company's bus at night. A bit confusing. It was not in the best neighborhood, but do have restaurants and a small mall right next to it. Ideal for guests coming in without a car. *** However, we were absolutely frustrated with the check in process. There were 18 of us, and I booked 9 rooms through Booking.com. 2 parties arrived before me. Somehow my credit card was not valid and they had to use their own credit card. After booking the rooms earlier this year, I had a problem with my credit card, and I had a new one. I updated the credit card info in Booking.com, but apparently that info did not get passed to Best Western. The same with other updates I made to Booking.com. Took us 2 hours to check in 5 rooms. Names were wrong , we could not find a room because it was associated with another reservation, the clerk was totally confused with the Chinese names, and the Manager kept lecturing us that we ought never book it through Booking.com, that they would be able to give us a better discount through Best Western directly. I really felt like being rude and told him that it would not be a problem since I had no intention of using Best Western again. I am being fair, so you got both the good and the bad from our experience.

Older facility but remodeled nicely. Enter room from outside. Clean. Bed comfy with great bedding. Micro /refrig/coffee in room. Walk to fast food. Free shuttle. Hot/cold breakfast which was nicely done. Hot tub. Would return.

The hotel was better than expected. Taxi from LAX costed 24.00. They do have a 24 hour shuttle which I should've called. Room was clean and breakfast was good at no additional cost. Hotel staff was great however housekeeping staff did not understand english so communication was a challenge.

We've stayed at this hotel before, but that was 8 years ago. We liked it then, nothing fancy but more then adequate. I'm happy to report that is still the case. The neighbourhood isn't the best but we never felt unsafe, even when we went shopping at the nearby mall. The room was spacious and clean although a bit dated. The free Internet access worked great, as did the TV and fridge. The water pressure was good, and the air conditioner worked well. The free breakfast was good and included cereals, doughnuts, Tater tots, scrambled eggs, Danish, toast, coffee, juice etc... You can even bake your own waffles. Parking is free and inside the hotel, although there is no gate. Check-in en check-out went very well. All in all, a good place to stay near the airport, especially if you don't need to venture out of the hotel too much.

I really like this hotel! Has all the important amenities including an airport shuttle. Friendly and helpful staff. Good breakfast! Comfortable room! And located in a neighborhood with many stores and restaurants!

The Personnel Staffs made it welcoming. The room, although small and compacted but was clean. The internet service was average. There breakfast was good. It had varieties and the timing could be expanded. The parking lot was very compacted.

Fantastic staff. Gave us lots of directions and ideas to get around to attractions. Lizette victor and jesus and nick were major helps to us when we needed it. I would suggest having better tea and coffee in room facilities for the avis when the breakfast run is done.

The only thing I can complain about is the very noisy rooms. The hotel is at a corner of two very busy road wiht havy traffic, and unfortunatelly the windows are so thin, that it seems to you, that they are open... And they have a pool, whick is a joke, they should plant a tree instead of that ridiculous mini pool, in the middle of the parking lot. Otherwise this hotel is not bad, has a great breakfast, friendly and afficient stuff, and clear rooms. On the other side of the road there is a big shopping area with Burger King, Taco Bell, KFC, Pollo Loco, Subway, Fridays, Ross - dress for less, and a huge supermarket also.

Hotel is 5 mil from airport. Well positioned. Equiped with parking and standard clean rooms. Swimming pool is Not really swimming pool. Breakfast is dsavy but you can make some choice. Food store, Fridays, Starbucks are near across the street

Good attitude and very helpful with our needs. Leticia and Lizette had great attitudes and very nice. The comfort of the stay was cozy and clean. I would recommend to stay there again. Price is a little high but worth it I guess.

Very clean and comfortable.Overall very satisfied with my stay. We stayed at this hotel with my mom and her brother.The rooms was well decorated and up to date. Room was neat & clean.Good thing is cleanliness.The staff was very friendly and helpful.Service has been great.We hope to come again soon!

We stayed here for 1 night after coming of a long flight from Amsterdam. The lady at the frontdesk was friendly, we didnt have to pay for the parking, which was great. The location of the hotel is not in a great neighbourhood, it is on a busy street where cars drive by constantly. The room smelled a but musty and it wasnt great, for one night it was fine. Wouldn't stay longer though. Wifi was working fine.

Called and cancelled with more than 24 hours notice. Employee said it was cancelled. Best Western charged my credit card anyway. Refused to refund the charges because the employee did not provide a reference number. I have a screenshot of the call so they should be able to tell who I was speaking to. They literally robbed me, Victor the manager was extremely unhelpful and accused me of lying about it. Crooks

This is a bottom end hotel for accommodations near the airport. The pick up van driver is also the luggage handler and there is only one person on the front desk. The hotel is old and run down although they are in the mist of doing renovations. The hotel is very dated and is not in the best part of town.

First room - smelled like a cigarette and sinks didn't drain. Second room - smelled like someone just got finished smoking the biggest blunt. Which is fine if you're a smoker I guess...but I'm not so I don't want it in my clothes. Third room - smells nice. sinks drain. Yes!!!....no, roaches. Didn't get s pick of the big one...but here's the little baby. Ugh. I'm just gonna wrap myself into a burrito and try to sleep as best as I can...with the lights on. [still, I have to say that the young lady at the front desk was super sweet and very helpful. It's just unfortunate that this hotel is so raggedy.] not worth $135.

The receptionist at the front desk completely messed up my check-in process. She booked me twice for the same night. She did not comprehend anything I requested. She has horrible customer service as well and she's a liar too!

This is clearly an old and dated property that shouldn't be part of the Best Western chain. It looks as shabby on the outside as it is on the inside. My room smelled terribly of mold and if I hadn't just arrived from a twelve-hour flight I would have insisted on a different room (though I'm not sure if that would have been better). The girl from the front desk sprayed some air freshener in the room so it didn't smell as bad, but that didn't help much. Everything in the room was quite old and it wasn't exactly spotless clean either. Also, noise from the street, the airport, and other guests (two "ladies" chatting noisily outside my room around midnight) made sleeping difficult. The only good thing was that they waive the parking fee for Elite members and give them bonus points AND a snack pack (at most other BW hotels you have to choose between the two). But considering that I paid about $120 for a night at one of the worst "Best" Western hotels I've ever seen, that didn't help much.

The hotel room was very romantic and quite. The jacuzzi in the room was a great touch for a honeymoon get-away. The front desk was helpful. The breakfast was great. The parking fee no so much. The bed was very comfortable.

This hotel has a very shabby appearance on the exterior, the front desk and the corridors. The rooms, however, appear to be in order, reasonably neat and tidy, The front desk staff were not helpful inasmuch as they failed to note our requests, as BW platinum awards cardholders, for late check out and shuttle service at 1.30 p.m. causing us to be late for airport check-in. I asked for a room away from the traffic, but was given one looking out on the main thoroughfare with heavy traffic around the clock. Could not sleep due to the din of noise.

Staff goes out of their way to be helpful. This is an older hotel; but is clean and is about to be renovated. Great place to be if you are going to be on flight the next day because the airport is close and they have a free shuttle service to pick you up from and drop you at the airport.

Renovations under completion are very nice. Staff was very courteous and professional. Parking spaces were small and challenging. Breakfast was tasty and the dining area was very clean and updated. I would stay at this location again.

The hotel wasn't as close to the airport as I expected and the exterior is dated. However, that first impression was quickly forgotten. The room was comfortable and clean and the staff is wonderful. My email inquiry about checkin and the shuttle was answered promptly in a friendly manner. The shuttle driver, Alex was helpful and friendly. Although we were late for our checkin after a delayed flight, John, on the front desk was very welcoming. We were pleasantly surprised by the variety at breakfast and Lisette on the front desk helped us plan an outing, stored our luggage and made us very welcome when we had a few hours wait before heading to the airport, using their free shuttle.

dirty. should not have the BW name attached to it. It was more like a hotel for hourly stays. check in was horrble and slow. no rewards program applied. allowed people he knew to break into the queue.room smelled moldy adn one of the chairs had been soiled on the seat. pillows are lousy.

The room was comfortable and it was great for a 1 night stay. It was quiet so we managed to get a few hours sleep before departing early to the airport. The shuttle service was excellent with a great driver.

Room was clean and modern. The front desk was very helpful with best places to eat and nearby conveniences. It was everything I would expect from a Best Western. The breakfast was great and items filled quickly by the staff.

I called for the airport shuttle when I was down at passenger pick-up. They told me the airport shuttle would take 20-25 minutes to arrive at the airport. 45 minutes later I had to call and ask where they were. The shuttle finally arrived over an hour after my first call. I know traffic is heavy in LA. But don't estimate 20-25 if it sometimes takes over an hour. Tell me 20-70 minutes if you have to. Also, the cold water didn't work in my room sink. It was scalding hot on both the cold and hot sides. I had to come down to the front desk twice to report this and ask for a place to fill my water bottle with cold water. They only offered me another room on the second visit down.

Welcome and service were excellent. Room was excellent. Breakfast was ok but could have provided more hot options. Free Airport shuttle was a godsend! Overall I would happily stay there again and would happily recommend it to others.

The Hotel was just ok the free breakfast was great the staff was friendly but the walls are thin you can hear people talking in rooms and outside it often woke me up it was too high priced for what you got.

We were comfortable in this Best Western for one night en route to our home in Oregon. Our flight from Costa Rica landed two hours late so our arrival at LAX was about 10:00 pm. By the time we went through customs, it was 11:00pm or so. We were glad to see the shuttle arrive quickly, and even with our late arrival, check in was smooth. If I was staying in LA for a few days, I doubt this would be our choice.However, for overnight the hotel served our needs well--always like those waffles in the morning. On our way to Costa Rica, we stayed at Best Western Airpark and we preferred Airport Plaza Inn.

We got a room with two king size beds which was very comfortable and spacious. All of the staff were extremely friendly and courteous. However, I want to mention two employees who went out of their way to help us: Victor and Gita were extremely helpful in providing us with details about the area. We were visiting from the Washington, DC area and had a 6-yr old son and Victor suggested activities that the whole family would enjoy. He even printed details for us and marked various areas of interest on a map. We had lots of questions and Victor and Gita answered all of them patiently. Gita was also very helpful with making changes to our reservations last-minute. Because of Victor and Gita, we ended up extending our stay at Best Western 3 more days. Next time we are in the LA area, we will definitely stay at this hotel again. Thank you, Victor and Gita!

I checked out minutes after checking in. I requested a refund but the manager said that policy requires I pay the first night. I understand the hotel policy but under the circumstances I think an exception should have been made. I was traveling alone with my daughter and I just DID NOT feel safe in this hotel. Police officers evicting a guest who was screaming in the lobby as we were walking in from a very very long flight. The rooms in this hotels are exterior rooms so you can see and hear everything. There was a man smoking by our window and the service people up and down the hallway. The police officers standing by that guest's room door. And then at check-out this man in the lobby sitting, rocking back and forth and sweating. He looked very sick. The manager was trying to help him. He seemed to know him and seems to know his guests. Other guests of the hotel shouldn't have to deal with that. I reserved somewhere else and I checked out. BW email says I checked out on the 6th but In reality I checked out on the 5th. That's only so BW can bill me for that one night. time. I don't know what happened here. These circumstances are beyond anyone's control but I (the guest) should not have to pay for it. Thank you María Elena prieto

This is not a pretty hotel in an uninspiring location. But it performed well functionally providing a clean, comfortable location the day before our flight. The reception was packed with people waiting for a transfer. The parking charge was a surprise - this should be better advertised. The breakfast room was small and packed with people.

No nonsense hotel with good clean rooms and exceptional service. Shuttle took us straight to the airport and Wi-Fi was fast. Parking is easy and close to good restaurants and movies. We caught an early flight (5:30) so did not try the breakfast but the managers had a to go bag! Very accommodating!

Location and appearance is perfect for easy get away especially in getting to the Airport to catch your flight. Though, they charge money to park overnight which was not mention when booking through the internet.

Very helpful and friendly staff. Rooms were more than adequate considering it's a Best Western, and their decor is typically outdated, but this room was very comfy. Hot breakfast was good, lots of selection.

While the location and appearance is less than stellar, I found it to be neat and clean. It was a very secure area with the parking inside of the hotel walls in an open area around the outdoor seating a hot tub. The staff is very friendly and outgoing. The building is a bit aged, but that is to be expected, it has been around for a long time. What I liked was the proximity to the airport, restaurants, and taverns.

While the accommodations were adequate. For the price, I would have expected a room without a stale, musty odor. I think with some upgrades to the hotel, it would go over much better. I have been to other BW and experienced a better overall experience from the lobby alone. The check in area was cramped and tiny. Appeared low budget to say the least. More of a Motel vibe...Eggs at breakfast were processed or powdered. Not appealing. Guests outside on balcony smoking marijuana can't add to the appeal. I was traveling alone and it was uncomfortable and a bit scary going to my room at night.

Big room with two king size beds and large TV plus small table an two chairs along with a desk are. Free breakfast and wifi but there is a charge for parking which I hate. Close to LAX with free shuttle service that we used with friendly staff.

This hotel is a bargain for the area near LAX. There is a shuttle but we had rented a car. The staff was excellent, friendly and attentive. The location was in a nice area. The coffee in the room was not good. The room entrance was, motel like as it was outside instead of an indoor corridor. The cleaning service carts made a loud rumbling noise as they passed our room. The water temperature was tricky to manage. The breakfast variety was a redemptive feature. Having to pay for parking was a negative. Overall, I would probably go back anyway.

Incredible and helpful hotel staff! Delicious breakfast with a variety of options. The TV had an excellent selection of channels. The sleep quality was average without a weighted or a comfortable comforter.

Pleasantly surprised with this hotel. Although they were doing renovations during our stay, and we weren't aware of this prior to booking, they didn't start construction prior to 9am so didnt affect our sleep. The rooms were very clean. Staff was friendly. Breakfast was amazing. Absolutely would stay here again.

Smelled aweful, rooms were inconvenient and the spa was locked other than the maids that spent their lunch there, was a lingering smell at the hotel and the room that was unbearable and the screen/window was broken and not cleaned for years.

We were stuck in BWI and missed our flight to Hawaii from LAX. Made reservations for the hotel at BWI and rebooked our flight $$$$. So I was not in a good mood when we got in. The shuttle driver was great, the employee who checked us in, sorry forgot his name was very kind and caring. As I looked out the window I saw a Panda Express across the street and my mood really lifted. Real food instead of expensive tasteless airport food. The hotel is nothing fancy, it reminds me of a BW we stayed in Washington DC for my Mom's funeral. Has a courtyard in the middle with parking underneath. Only two floors so not a huge motel at all, that said the room was clean, the bed was comfortable, there was a microwave and refrig. Had a good nights sleep, the breakfast was great with all the usual foods. Only oops were the seasoned potatoes, they were only seasoned with pepper. too spicy for me. Since this was an "unplanned" stop I needed to get a few things, in addition to the toothpaste and toothbrush the hotel furnished. There was a shopping center across the street with CVS, Ross and Ralphs. Oh and we walked past a restaurant which was closed as a new cooking show was being shot. Only in LA. Overall it was nothing fancy but clean, near restaurants, with kind, caring employees. Thanks Guys!!

Excellent customer service. Rooms are a little outdated and overdue for remodeling. Nevertheless the rooms are clean and cozy. Parking is a little cramped with tight spots. Excellent breakfast places are walking distance.

loved it the staff was very helpful the security was great location nice will breakfast was great the Jacuzzi water was nice and hot the staff asked if we needed any towels that was great since we forgot to take some towels

We picked this for the hotel shuttle p/u and drop off at airport. Only here for a 9 hour layover. Room was fine but location not a very nice one. Older hotel, only saw one employee who was doing his best but very slow and 2 groups ahead of us and 11:30 pm.

This hotel has Wonderful customer service. Delicious hot breakfast every day. Clean well kept rooms. Victor the manager was beyond friendly. The young lady who checked us in was amazing. I will most definitely be staying at this hotel any other time I come to California

Our offices are just down the street and I often book our show guests there. I recently booked three nights and found that they are upgrading the hotel and is looking very nice. Their breakfast is terrific and we have had no complaints from people we booked there.

We had no huge complaints, but the hotel was a bit more dated than we expected, and the room seemed less than clean, although I cannot pinpoint why. The staff was friendly and we had no problems with check-in or check-out.

The hotel is very handy for LAX and has a clean appearance to it though looking a bit tired from the outside. Currently going through a refurbishment which is very much needed but will give the hotel the lift it needs. Staff are friendly and professional in their approach to looking after their guests/

Well I had left behind something behind as leavingi then called back to service desk they put me on hold then said call back which then was same result.then was told nothing but to continue to call back but received no call back so finialy was told to call manger but still no phone call back so basically I feel that something I left behind was stolen and it's not a good felling

Room was much nicer and fresher than other hotels in the area. Staff was helpful, breakfast was surprisingly good. We went there to rest and take off and the hotel was perfect for the landing and the launching.

Room was spacious,clean, and pleasant. Beds were very comfortable. A nice lot of choices for breakfast. Convenient shuttle to the airport. The young man that checked us in was very accommodating, and found a handicapped room as I had forgot to request one.

I stayed after a long flight from a London, arriving after 1am London time. First, don't bother with the shuttle on arrival; I called on a uk mobile five times for pickup and each time was put on hold without any acknowledgement. After the fifth time I caught a cab instead, and that cost $28, so factor that into the price of the room and it's not such great value - I should have booked the Sheraton or Hilton or Westin. The building and the room itself is a standard motel type - tired and a little worn but clean and comfortable. The neighbourhood is pretty urban. A TGI Fridays is very close by and I didn't feel unsafe walking there at 7pm local time. Breakfast is again standard motel issue but free. The airport shuttle driver in the morning was a gem and the reason I gave 3 stars; both parties on board were returning to LAX just to collect rental cars and he took both parties to the rental depots rather than to the airport. The guy who answered the phone to me five times the night before (I think his name was Nick) should speak to the shuttle driver about how to treat customers.

The hotel is noisy and the facilities need upgrade. Location is good. Of all hotel and motels we used during our US trip this was the worst one, below expectations for the price paid. Still one can stay there if you come with that expectations.

Flew into LAX on Business. Had to drop off car at rental first thing in the am. Flew out of J Wayne. Perfect location for quick get away. Pleasantly surprised with service and facility. Made last night in LA enjoyable. Will stay here again.

We tried 2 rooms and both had never ending noises in the walls and ceilings. Room smelled like smoke. Whole hotel (motel) smelled like weed when we checked in because there was a guy smoking a large blunt on the interior courtyard. Apparently that is exceptable there. Their night manager of 22 years is not real receptive of constructive criticism. Do yourself a favor and stay at the other nearby BW. We will definitely not stay here again. I stay in 7 BWs over the past 10 nights and this place was BY FAR the absolute worst.

We stayed at this this hotel for 4 nights last week and I would urge anyone staying there in the future to leave a cash deposit when checking in instead of handing your credit / debit card over for ID / pre authorisation purposes ..We gave my wife's debit card in and the receptionist swiped her card and said there was a problem with her card and it was declined ,so I gave my debit card in which the receptionist swiped on the same machine as my wife's was were it was declined so it was then swiped on a different machine to be told it wasn't being accepted so we had to leave a cash deposit which wasn't a problem ..The problem was that when we returned to the UK 5 days later our banks fraud team contacted us to say there had been unusual activity on our card in about 4 different locations in USA .we confirmed we had never used the card whilst in America except for checking in purposes at the hotel were they told us the card had been declined .The dates the bank gave us when the card had been fraudulently used were the last 3 days that we stayed at the Best Western Airport Plaz Inn,so it would appear our card had been cloned . We contacted the Best Western to alert them to this matter but were met with hostility and disbelief,they couldn't believe anyone in their employ could have used our card details fraudulently because they didn't have the security number for our card or our PIN number .We also thought this,but when we queried it with our bank ,they said it happens a lot in America because not many places there use chip and pin ,so when your card goes through their scanner it reads all your details off the metal strip which enables them to use your card .The bank reimbursed our money and it was really good that the bank were on the ball and notified us straight away about the fraud this experience though has made me very wary about who you can trust especially when a big company like Best Western is concerned and we won't be using their hotels anytime in the future M.Davis

Hotel rooms were ok, service at the front desk was good, shuttle from the airport was VERY slow. We waited an hour to get picked up, which we felt was unacceptable. The hotel is not is the best location, and there are not may places to go have dinner, but the rooms were clean

Really disappointed and probably should have been aware..... This is an airport hotel... long trip north stopping off in LA as traffic on 405 was terrible. This is a basic hotel and well over priced for what is provided. The general hotel is dated and a stale smell accompanies a general room. Staying away from Best Western and Hotels.com in future as this was not a great stop on a memorable family trip.

Location: Best Western Airport Plaza Inn, Inglewood, CA Stay: Thursday 07/27/2017 - Sunday 07/30/2017 (3 nights) Room: 319 First off, how about hiring and training a front desk manager that doesn't play dumb (silent) or make up excuses for overcharging your room rate TWICE! My fiancée and I spent 30-45 minutes at the front desk on two different days of our three night stay at the Best Western Airport Plaza Inn and several times had to question and correct their overcharged nightly rate billing error + repetitive computer arithmetic errors!!! The Weekend daytime manager Dennis wasn't even apologetic to us on their obvious billing error (the rate in the computer was $75 more than my email confirmed online booked rate including taxes/fees) or didn't even talk to us face to face or show any basic customer service 101 skills. Daniel on the other hand was great with customer service, very apologetic to the room rate overcharge and super helpful if be it a little overwhelmed with our room billing issue coupled with other guest concerns at the front desk (yes there were several of us unhappy guests!). Next, our room's bed had a huge body indent in it on the right side closest to the door... like someone 400 lbs had been sleeping there for years? I had to sleep on my fiancee's side of the bed to avoid sleeping in the uncomfortable sag, especially because Inwoke up he first morning with back pain! (check the mattress in room 319!) Or how about something as simple as room service providing bar soap in the bathroom/sink area? Or a room where the A/C didn't smell like mildew or the carpet/drapes smelling like old 1980's era cigarette smoke!?! Or maybe addressing the issue with the Sunday continental breakfast room service running out of basically all food?!? No sausage, potatoes, waffle batter gone, all fruit, bagels, sliced bread and muffins... GONE at 9am!!! The continental breakfast was advertised until 10a and even the trash can was removed so one of the hungry breakfast guests could throw away their sugar packets and coffee cups (since all the food was gone at 9am!) In summary, we totally felt like we were cheated out of our $143-162 nightly room stay rate. I have stayed at $40-50 Motel 6's and worse that had better front desk manager service, better comfy rooms and free/stocked continental breakfast as advertised with the room and with rate. A single star experience for sure. - signed, two unhappy guests Ryan M and Anna T

Thank you for always having a clean room and matinance. Keep up the good work. Anyone who comes here will be easily satisfied and have a great stay. Great location near everything. The mall and food places.

We were expecting something better for what they charge. I was there with my wife and two teenagers and the room was way too small. No the quality of another BW hotels. It was more a Motel than Hotel.

Amazing service, great quality overall, beds are extremely comfortable, would reccomwnd to friends and family for any purpose of stay. The staff is very kind and the service was amazing... the parking was a bit frustrating but overall great

Super friendly staff. Clean, spacious, comfy rooms. Clean patio/spa areas. Close, easy parking. The airport shuttle was available for me to take to the airport to pick up my daughter, and ride back to the hotel with her. It was nice not to have to worry about the stress of driving it myself. Breakfast room is very small and confined.

Was nervous about location until I stayed there. The hotel had friendly staff and security cameras. Close to LAX and the room was clean and nicely designed. Bed was comfortable and new. Great Breakfast.

Trying to ask for assistance and the 'GM' Dennis was exceptionally rude. Hotel is in a bad location- old and dirty. For the price you pay and the rude service - you might as well stay at a newer hotel in the LAX corridor.

The hotel is an older hotel but it is clean and the staff is exceptional. The only issue I had was the breakfast was mediocre at best and the smoking area was at the same area you must walk through to get into hotel lobby. I find this less than acceptable.

Good breakfast (didn't know that), wifi, airco, clean bed and bathroom. disadvantage: this is the only hotel in the US where we had to pay for parking; $7/night. Location: LA is big so you always need to take your car. Benefits: it's close to supermarket, gasstation and shops.

If you're looking for a clean and comfortable place to stay near the airport then this is the place for you. Friendly staff, clean room and comfortable bed... All I really needed while I waited for a connecting flight the next day. I wouldn't have expected a lot more The location is terrible if you are looking for something else to do other than hang around the hotel but there are some fast food places around if you're hungry. Only complaint is the minor noise of people coming and going during the night and the air conditioning was very average. Wifi was the best I've had in a hotel! I would stay again

The staff at the Best Western was probably some of the nicest people I have met in a long time. They go out of their way to make your stay enjoyable. The staff even prepared us a minimum breakfast because we needed to leave the hotel before breakfast was served. They spoke to us about park and fly, about restaurants in the area, about the shuttle service and made our stay very enjoyable and relieved us of any stress getting to the airport.

This is a difficult property to rate in so many ways. Most importantly, our stay was completely uneventful and without incident or problems of any kind. The room was comfortable enough and quiet. But this is pretty much an amenity-free hotel. The neighborhood surrounding the hotel feels a bit iffy, and the room was very overpriced for what is--and what is not--offered. Just to add a touch of smarminess to our stay, the desk clerk, at check-out, demanded several times that we give the hotel "a 10 out of 10" review whenever we get the survey about our stay. Not only was that presumptuous of him (this was a problem-free stay, but nowhere near a 10 out of 10 type of hotel) but we found it to be both pushy and unprofessional, leaving a rather sour feeling with us despite having had no other issues or problems during our stay.

I called for a shuttle from the airport and it arrived in about 15 minutes. The trip back took less than 10 minutes. This hotel seems off the beaten path and I was a bit unsure of the neighborhood. However, there is a Panda Express across the street, a Gas station nearby and a grocery store about a block away. The front desk staff was super friendly! Since we were leaving prior to breakfast the next morning, I was offered a Grab and Go bag which had a granola bar, orange and water. Very nice touch! The room was very clean, but there was a faint smell of cigarette smoke in the room, like a guest had smoked in there recently, nothing heavy and the smell wasn't in the covers or towels. Overall, a good hotel, but just not sure about the area. I might stay here again if I am simply waiting for a flight like I was this time.

I've traveled to Los Angeles for business via LAX airport many times over the last few years, and because of traffic issues have learned to stay close to the airport for depart considerations mostly. The price point is high for anything decent. Was pleasantly surprised to find this value in a not so tourist friendly section of Inglewood. Very clean and comfortable.

Rooms are a lot better looking than the exterior. I thought I might have booked two hotels and ended up at the wrong one. Great beds and bathroom amenities. Breakfast was good and plenty of choices. More than I expected. Window in the room wasn't sealing properly and you could hear some street noise easily. But really did enjoy the stay.

The request ride from airport was fast, about ten minutes. I kept getting locked out and having to change keys in the middle of the night. That was disappointing. The breakfast was hard boiled eggs in the fridge, yogurt, small bottled water, make-yourself-waffles, sausages, scrambled eggs, bacon, cereal, milk, coffee, orange juice and Apple juice.

I had a reservation on other hotel and they were fully booked for 2 of the 5 nights so I ended up looking for another commendation for the 2 nights, I was planning on staying for the two nights and then go over to the other hotel, which was much cheaper, but I ended up staying for 3rd because I loved the experience. I would recommend it to my friends and family in a heartbeat.

The workers at this hotel are the nicest that you will ever meet. The team at the front desk are super helpful with anything even if it is out of the way. The lady in the breakfast room is awesome and goes above and beyond anything I have ever seen - she makes the waffles for you, cleans the tables up quickly - she is the best! The hotel is right across from Roscoes' Chicken & Waffles and Randy's donuts is nearby - not the bestttttt looking neighbourhood but manageable. What was new to me was the outdoor patio style hotel. Not really updated at all - super super basic hotel that would do with a face lift - but one of the cheapest in that area. Pros: Breakfast, nice people Cons: AN update to the rooms, elevator would be nice

its a 3 star hotel not fancy but it is close to the airport and a 9 minute walk to the car rental agency, lots of restaurants near by, hotel has a small pool and a room to wash your clothes, it also offers free parking, a nice breakfast nothing fancy and a free shuttle to the airport, in other words if it is for the night to catch an early flight like us then this is the place to stay. Rooms face a busy road with lots of vehicles at all times of the night, so vehicle noise can be heard from your room. However, best part of the stay was the front hotel staff they were fantastic and very helpful made our stay worthwhile

Best Western Airport Plaza inn was a lovely surprise. Having stayed at other hotels at LAX where there is basically nothing to do except eat in their restaurant.This is located near a shopping plaza and restaurants. Rooms are enormous. Staff are more than helpful. Free airport shuttle.Great breakfast included. Very pleased will stay again.

A number of factors made the stay fantastic while awaiting my ext flight our of LAX: Friendly & helpful staff. Free shuttle & proximity to LAX = no additional cost or wasted time when sleeps is at a premium.

Headed to LAX for vacation. We had an early flight so we came out the night before to avoid morning traffic. Hotel was decent. Parking was tight. Staff were friendly and helpful. Location is good. 10 minutes from the airport. Grocery store and restaurants within walking distance.

This Best Western Airport Plaza Inn, Inglewood, California, has upgraded its business to the max. I have stayed at this hotel for the past 4 - 5 years. The breakfast dining room is superb. . .well stocked with hot, fresh food and coffee; well managed by Ms. Daisy - she did not let NOTHING run out and was always there to assist the guests. All guests were well fed and on to their next destination. The premises were extremely clean! Front Desk Staff were extremely knowledgeable and accommodating to all their guests and did so with a smile and calm demeanor! Extremely business-minded staff. . .no exceptions!

I booked this hotel needing somewhere to sleep for a 6-hour layover at LAX. I just needed a nearby hotel with shuttle service and a bed- a pretty short order. Once I landed, I called for the shuttle and was told to wait 15 minutes. After 15 mintues I saw the Best Western shuttle fly past without stopping, so I called the hotel back and was told to wait a few more minutes. Nobody came back. After 30 minutes, we took a taxi. The man at the front desk was not rude, but was not really helpful either. When we asked about a return shuttle the next morning, I was told it would run every hour, but not early enough for my flight- so I took an Uber back to the airport the next morning. The room itself was fine- not dirty by any means, but pretty old and had a strong musty odor. If I needed to stay more than just a few hours I would have been unhappy about it. The pictures of the rooms/lobby online must be very old or photo-shopped- the hotel does not look that nice currently. For what I spent on the taxi/Uber, I could have spent the same amount of money just staying closer to the airport (rather than 15 minutes away) with a more reliable shuttle service (and probably a better-smelling room). Overall, wouldn't recommend this hotel.

Good place to stay in LA. Near the airport, helpfull staff. Good parking place for cars. Only what I didn't like: at breakfast there is nothing veggies. I would like some tomatoes, cucumber or something other fresh.

Close to LAX, quiet. There is a little nightclub next door I discovered after checking in, heading out for supper. No real noise issue (even on a Sat night) There are many stores & restaurants nearby. They have an airport shuttle. Recommended.

I don't have a very high standard for most BW hotels, they're convenient and affordable but not luxurious. This BW should nearly be closed. Our non smoking room had clearly been smoked in and not cleaned. Our showers had 3-4 inches of water due to slow drainage, they charge $7/night for parking, the breakfast was not edible and it's in a very dirty, unsafe and unkempt area of LA. Spend a little more money and go to a decent hotel.

Our TA had booked this for us, whilst they have a complimentary shuttle service. It took us over 25 mins to get to the motel, which is not near the airport. The room is very dated think 70's decor. We had no sleep it was so noisy from traffic, sirens and a party, fighting and arguments which went until 5.15, motorbikes revving which we saw parked in the motel. We had another flight early the next day. The breakfast was ok and included in the price. Guests all smoked outside their doors which meant the smell of cigarettes was over powering and you couldnt avoid walking through it. I do note that many reviews that are good are by people who have done less than 4 reviews or just this one. I cannot recommend this one.

We elected to stay here because of the close proximity to the Forum for the Barry Manilow concert, which he cancelled without our knowledge. We were very unhappy, but this hotel made up for some of our sadness. All the staff was very pleasant and helpful, the rooms were clean, all amenities worked well and were clean, the room was quiet and comfortable and the breakfast was great. Coupled with a reasonable price, I thought this hotel was a very good value!

Stayed here after flight as an overnight stopover and have to say was pleasantly surprised as the reviews I had seen raised some concerns. Check in smooth and easy offered room away from street as quite near a busy road which was appreciated after a long flight from the UK . Had a king sized room and it was very spacious and clean. Large comfortable bed , only downside was the walls are very thin and got woken up by late arriving guests . Breakfast included and there was choice of continental , cereals fruit and even a cooked option , overall it was a good choice 5 minutes from the airport and excellent value . There is a car park charge of 7 dollars a night to be aware of as not advised of this until we got there . Would use again for stopover .

Wonderful experience. Staff was polite and professional. Breakfast was delicious and environment was pleasant. The rooms were clean and the wifi actually worked with no problems. I will certainly recommend this hotel to family and friends.

Friendly Staff went above and beyond to meet our needs and ensure that our stay was pleasant. The rooms smelled clean, looked clean, and the linen looked/was clean and stain free. I had a pleasant nights rest and then got to wake up to a totally awesome breakfast for free that had almost everything you could think of (even my Soy Milk). How thoughtful is that??? Great experience. Thank you, Best Western :-)

Convenient to LAX. Friendly, efficient service. Great breakfast, with extra friendly service even hotel manager was helping. All staff we interacted with was very professional from front desk, breakfast hostess, shuttle driver.

My BF and I stayed in this hotel as it was close to my exam center and more affordable than others (booked directly on their website). It became our staycation after the exhausting test. Parking is $7 per night, and they allowed us to have 2 cars for the room (they have 2 small lots with 2 driveway entrances). Inside the room we had a microwave, refrigerator, coffee maker, ironing board, drying board, and safe. I don't think I heard anyone from the other rooms, just people as they passed by our room outside. Everything was clean, and I enjoyed having a little desk and a separate table to study and eat. The beds were comfy (extra blanket in drawer) and the tv was a big screen plasma. But my favorite part was the breakfast, served 6-10am. It was a full breakfast: waffle maker, eggs, sausage, bacon, coffee, juice, individual milks, spreads (yay for individual Nutella), toasted breads, and cereal. We were there every day. The staff was friendly too, always greeting us in the hall or outside, and when we needed a corkscrew they brought us one promptly. There's a few restaurants nearby too within walking/short driving distance (Pann's, Panda Express across the street, and Starbucks, Taco Bell/KFC, and supermarkets a few blocks down) and you have the option to order in from an in-room menu. Overall, a great stay!

Starting with checking, Lucas was friendly and fast, very impressed with his assist. Room was clean, well kept, up to date, and we were very pleased with our 2-day stay. If I had to pick out something, it would be the guy on Sunday doing the breakfast service. The gal doing this on Saturday had sealed all the breads in Saran Wrap, and Sunday they were not wrapped, so open to drying out and being handled by guests. Also on the guys shift, the coffee machine didn't work. Other than that, the stay was very nice. We would definitely stay here again.

This place was like an island feel for me. It is quiet and the staff is professional and hospitable. The room was clean and comfortable. The cherry color furniture is a nice enhancement to the room's appearance. The breakfast is wholesome with a variety of choices. Overall this hotel is a pleasant place at which to stay.

Stayed here on my last day in LA, the staff were very friendly and helpful (especially when the airport bus was not available, the staff organised a taxi and paid the fee to take me to the airport). The location was conveniently located near restaurants, diners and of course the airport.

Disatisified with dishonesty of front desk regarding room rate. Will not stay here again nor recommend to anyone else. Dishonesty to fill a room is never acceptable. Martin the front desk receptionist quoted me a room rate and upon checkout rate was inflated and Martin was off duty.

Everyone was so friendly and helpful. Convenient location near car rental facilities. Great free hot breakfast. Also, they have a small hot tub that was great to come back to after a long day of sight-seeing.

We utilized the free 24/7 airport shuttle that the hotel offers. We called for a pick up via the phonebooth in the airport and the shuttle came within 30 minutes. It's also great that T-mobile and Panda Express are just across the hotel. The hotel also has vending machines for drinks and snacks.

We were disappointed when the ceiling began leaking after 11.a.m. the 2nd night. Moved to a room that appeared not to have been properly cleaned. Website much inferior to actual hotel; not the same hotel!

I had a king non-smoking room and it was clean and very comfortable. Flat screen TV was awesome. When I checked in, the staff answered all of my questions. The shuttle was a bit late but we all got to LAX airport on time.

Overall it was good. Compared to the other Best Western Hotel that I frequent this one is lacking some of the key piece. This hotel does not offer breakfast. While is was a trip for relaxation, breakfast would be a nice touch. It's not often that I get a day or few off, but when I do I don't want to think about having to get up and go fine something to eat.

the stay was good. prefer softer pillows. but overall the staff was amazing. other guests were a bit noisy with children running around at 10 pm. There isnt really anything else to speak about. I stay at the best western at least 5 times out of the month.

Not fancy but clean rooms and comfortable beds. Great place to sleep when you are busy during the day. Hot tub clean, out door grill, walk to restaurants ( fast food and sit down ) and shopping. I would absolutely return.

We stayed here the night before departing as it is closed to the airport. We got a nice big room with a microwave and fridge. Very clean, friendly. We even could check in earlier than expected. Very happy!

While this is obliviously an older hotel, it was very clean and comfortable. The staff was very friendly and accommodating. We stayed in many Best Westerns and Hampton Inns during our Pacific Coast vacation. The staff at this Best Western was by far the warmest and the most helpful.

We stay at this motel every time we fly into LAX due to the convenient location to the airport and taking the motel shuttle bus that is offered anybody who stays at the motel- The motel itself will need to be updated in the future at it is showing it's age but it was explained to us that there is going to be a lot of remodeling done in the next few years so will probably look a lot better when we come next time. The bed was very comfortable with lots of hot water for showers and that is the top most important amenities when we stay at a motel for such a short period of time. The motel is located in a pretty good location in regards to a variety of restaurants although you have to cross a couple of very busy streets to get to them. We will stay there again when we fly internationally and want to stay in LAX.

The bad: The shuttles are totally unreliable. We were set for a 4:30 shuttle (on a 6:00 fight) but the bus didn't arrive until 4:55. The manager responded with phrases like 'have you guys travelled? You should be used to inconvenience by now.' or 'It's a free service we offer- what do you expect?' Extremely rude and unhelpful. The 'non-smoking room' had a subtle but undeniable nicotine tang. The hot and cold water indicators on the shower were backwards- I almost froze my cookies before I sorted this out. The good: The room was clean spacious, and had a certain unexpected elegance in its architecture. The staff- aside from our friend at the desk- were chatty and fun. The hotel seems to have a hiring conduit to Fiji. Overall- not a bad stay... but the apathy about departure times for an airport-servicing hotel was pretty inexcusable.

The best part of the hotel is its location as it is very close to Los Angeles International Airport and they have a complimentary shuttle to and from the airport. Complimentary breakfast is good though the spread is limited. There are many other fast food joints nearby. Staff is helpful and they could arrange sightseeing tours very easily.

We were needing to stay at a location close to LAX for an early departure. We had been staying with family that lived further away. Best Western was close to LAX, easy to get to there, and I knew we would have a quality place to sleep and good breakfast in the morning to start with.

I stayed at this Best Western for one night due to an early flight out of LAX. The rooms were clean and the staff was nice. There are some fast food restaurants nearby and a shopping center and coffee shop within walking distance. There is an airport shuttle although I didn't use it.

Hands down the worst stay I have had in years. Very slow airport shuttle, poor communications from staff, extremely moldy smelling room, and then - no coffee at breakfast. None. What is left to be positive about? Yes, the place was clean and it didn't burn down. No earthquakes or forest fires either. I know I'll stay away from it in the future. Oh, I forgot - very noisy traffic too.

This was a great stay. close to the airport with WifI and parking place. We did not use the breakfast as we stayed only one night. The hotel is close by the airport and has a free shuttle service; no stress to reach the LAX-airport within 15 minutes. We got a free upgrade to the bridal suite with a jacuzzi to our surprise !

We arrived on a delayed flight in to LAX after midnight with our next connecting flight at noon. We just wanted an inexpensive, clean room to shower and get some rest. This hotel was a great find. The agent at the desk was friendly and helpful.  Having had such a long travel day I wasn't at my best for gathering information.  He offered us a late check out, a wake up call and told us where and when breakfast was available.  Without our having to ask, he explained the airport shuttle departures and added us to the list at our desired time. He was both welcoming and efficient - a quality that I always value. My first impression of the room was that it was dated, but very clean and more spacious than expected. The TV was new, and the furniture was all in good condition.  There was also a small refrigerator and microwave. The breakfast was very good, lots of choices, and our ride back to the airport was timely. The drawback was the area surrounding the hotel was not impressive, but that is the perception of someone from small-town Oklahoma arriving in the city in the middle of the night. We will definately keep this place in mind when we have long LAX layovers.

For me, the most important thing with an airport hotel is a regular shuttle service. Unfortunately this hotel has a shuttle service but you have to call for it which inevitably means a long wait. Worse still, we didn't know that and so after 30 minutes waiting, another best western shuttle told us you had to call and offered to notify the hotel. 20 minutes later the shuttle arrived and blasted past us. So we just took a 30 buck taxi. Better spend the extra and stay in a hotel with good shuttle and location closer to the airport.

Built in the old 1960 urban style (parking on ground floor courtyard with rooms up above) this hotel is showing its age and lack of sound insulation, much like sleeping curbside if your room is in the front. Staff is friendly enough but cannot overcome the age and location of the facility. Now we understand why it cost so much less in comparison to its neighborhood peers. Would not consider staying here again despite manager's assurance to make amends. Thanks but no thanks.

This was probably a nice hotel but it's getting old and in need of a refresh. It's not bad but Best Western has higher standards and for this price it should be better. The staff was nice and there was parking space. Internet was unstable but worked most of the time

My husband and I aren't too picky, so we chose a hotel a couple of miles from the airport to save a little money. The neighborhood here isn't the best nor the worst. There's a small shopping center across the street with a couple of restaurant options. The room was nothing fancy, and our only complaint was that it was supposed to be non-smoking, but it was obvious as soon as we entered that someone had smoked in there. The odor even clung to some of my clothing, but for us it wasn't a big enough deal to mention at the time. I note it here in case some of you are super sensitive to the smell.

The garage parking lot for this hotel is really tight, so have a small car, nothing over mid-size. Nice and clean hotel and room, perfect for a quick overnight. Right off the freeway and a short distance to LAX.

Just like in Real Estate, location is VERY important for a hotel. This hotel would get a higher rating if it was in a better area. The hotel and staff are doing a good job, but it doesn't overcome where the hotel is located.

I stayed one night at this hotel in between flights from London to Minneapolis. It proved to be a good choice and value for money considering how expensive decent (and above) "airport" hotels have become. It took about twenty minutes for the airport shuttle to drive from Tom Bradley Terminal to the hotel at about 7.00 pm on a Thursday. Unfortunately the arrival of the hotel shuttle to LAX was not so timely. I was waiting for over an hour and two calls to the hotel before it showed up. Although I was asked which airline I had flown in on there was no inquiry about which terminal. A request for the relevant terminal may have been useful as the American Airlines flight I was on deplanes from Tom Bradley and not the AA terminal. However, as I was in no rush it did not detract from a brief, practical and pleasant stay. The room was clean and quiet with an adequate free wi-fi connection. There is a jacuzzi on site and a number of eateries within walking distance. The room is also equipped with a microwave, mini-fridge and iron/ironing board. The bed provided a comfortable night's sleep which was followed by a very good breakfast buffet. The shuttle van leaves every hour on the half hour and there was no repeat of the previous night's problem.

Was never told about the continental breakfast and by the time we found out, they had used up their allotment for the day. Really. Awaken by loud hollowing in the parking area which was located under the rooms at 2:30 AM. Over all not a good expeirence.

The hotel is located nearby the Airport. Good staff to help us out. No paking fees. Rooms are clean and no outside noise. Breakfast good enough. Can't complain. The neigborhood is ok. Good shops around too.

Property offers attractive rates for LAX travelers. Location is in commercial and very unattractive area just 3 miles from airport. B'fast is included and decent. While rooms are large and clean the smell of stale nicotine permeates all the rooms. If you are not a smoker, or if you are allergic to cigarrets, this is not for you. The air cleaner spray can supplied by house cleaning did not even begin to cover the smell. There are better options, closer to the airport, and not that much more expensive. Free Airport shuttle is offered. Limited restaurants near by.

The rooms were clean and the breakfast was awesome . The rooms were very loud to the street .You could hear motor cycles and loud music from cars. Staff were nice ,and great location from airport . They also offer a great shuttle service.

This hotel does not have a pool as stated. The area of town is not the best and there was only one accessible outlet in the room. The shuttle driver was very rude and argumentative and when we reported noise in the rooms next door, noting was done.

I chose this hotel because it's close to the airport since I only stayed for 8hrs due to an early flight. In addition, the price was very affordable and it has a worldwide brand name. I was so wrong choosing this hotel. When we walked out of a tiny elevator to get to our room, it smelled marijuana smoking. Then, we just wanted to go to sleep. We woke up in the middle of the night and I thought there was an earthquake. It was actually a man above our room stomping his feet because he was watching a basketball game and listening to a loud rap music. He was talking to another man and my husband thought that there might be a shooting. This was a horrible experience. You will not feel safe being at this hotel. Room walls are very thin and the neighborhood is not safe. No security guard or staff members are visible walking around the corridors.

I have stayed many times as this Best Western. It is near LAX airport and I often use it to fly out of Los Angeles. Over the past two years the property has gotten a little worn out. The carpet in my room was coming up and the sink drain was plugged. There was a noticeable odor of cigarette smoke. There were signs announcing the Hotel was remodeling, which I was happy to see. I hope to see the improvements the next time I stay.

Whenever I go to Los Angeles, I stay at the Best Western Airport Plaza Inn, Inglewood, for at least one day (the day before I have my flight at LAX). The hotel is close to the airport and has its own transport for LAX. If you prefer to drive yourself, like me, from there it is very easy to return a rental car. The parking area is spacious. The hotel is also located close to a very nice shopping mall. The rooms are spacious and clean. Outside, the balconies were not spotless this time around, but that was some guests' fault, not the staff's. Hotel was undergoing some renovation, which is good. The new breakfast area, on the second floor, is much better than the older one - much more spacious and comfy. Breakfast selection is very good - even bigger than that of other Best Westerns places I've been to. Last but not least, the front desk staff is very courteous and attentive. It has been and will keep on being the hotel of my choice near LAX.

The hotel did not provide nice and quiet environment. There are loud noise & music around rooms even after midnight 1 ~ 2 am. We have to call couple times to front desk to solve the issue. However the problem was not solved professionally.

This Best Western is fine for an overnight stay. It's close to LAX. I think for the it's location, the price is a little high, but it is clean. The internet was a bit slow. There is not an exercise facility, however there is a pool and jacuzzi.

Chose this place for a college tour. My college students didn't mind it and it was conveniently located near UCLA (didn't even need to take the freeway) & USC (about 25 minutes away). Service was good considering our complicated check in. My door malfunctioned a few times but eventually started working. Pictures online paint a totally different story. This place looks dicey, but I never felt uncomfortable walking around. Rooms are 60% clean if you really pay attention to details. Spotted a bug the morning of checkout and ran. I'd only recommend this place to someone staying less than one night and has low standards. I wouldn't return.

I enjoyed the super relaxing pillows and soft sheets. I stayed in room with jacuzzi with jets. It helped to relax and soothe me. The clerk in the office was new and my reservation was little complex. I was happy to see despite him not knowing he went above and beyond.

Every time I stay here I always have a pleasant stay. The manager Danny is amazing, the now have a new breakfast room on the 2nd floor and it's great. I stay here for business and I always ask my office to book my room at this hotel.

Just st stayed here with a friend. The staff are friendly and helpful. The rooms have all amenities you would need for a couple of nights stay. ie iron/board, microwave, coffee maker etc. The beds are comfortable, and rooms are clean. Breakfast included, which was very good. The area probably has a bad name, but we ate and drank locally, and had a great time. All in all, it's not the closest to the airport at LAX, but a good stopover.

Stayed here one night prior to taking a cruise out of LA. Very convenient and very good staff. We needed to attend Catholic church on Saturday evening and staff helped with directions to a Church very close by. We would return if we take another cruise out of LA!

Very nice hotel...great service…nice clean and comfy room...excellent breakfast server was friendly and accommodating to all visitors…Waffles were amazing..great price...definitely would stay time and time again!

Nice hotel, old but well kept. Nice receptionist during check in BUT when we check out in the morning it was really in contrast. He was the rudest person we ever met during our stay in every hotel we've been. I got his name "RAJDEV"

It is hard to find a reasonably priced motel in the LA area that one would feel comfortable in. This motel was very nice, staff was helpful, and it was affordable. We were in the area to see the Le Brea Tarpits and the Museum of Tolerance, this motel was in a location that located near both and navigating was very easy.

This place is located on Centinela and S La Cienega blvd in Inglewood. The city itself its shady, this motel its a dive. Stayed again for a night, at around 10pm or shortly after, I heard a commotion outside, checked it out. I saw cops talking to this white drunk dude, who didn't pay his cab. A lot of ruffians looking characters in the motel. Breakfast was mediocre, choice wise. Not enough tables to accommodate patrons. Will I go back here again? Only if I don't have any other choice. Will I recommend this to others? Not if you want to experience what we've seen.

All of the rooms smell like smoke and I had to buy air freshener to dilute the bad, horrible odor. The complimentary breakfast was gas station quality and offered nothing healthy I could see. The hotel was convenient to a Starbucks and I suggest walking there rather than driving due to all of the traffic. The "pool" was suitable for one 3-year old, not bigger than that (although I do not swim, they advertised "pool"). You also have to pay $7/day for parking which is a rip-off but there is no place else to park.

Near the airport with shuttle service. Friendly and helpful staff. The manager, Danny is on top of all aspects of this hotel. If you bring your car note that there is a $7.00 parking fee that I was not aware of when I booked this stay. The WiFi worked perfectly. Bed was comfortable. My room on the second floor in the back was quiet, too. This was a good choice for a short stay.

It is a small hotel near LAX. The rooms are spacious and the bath quite adequate with separate vanity room. They have an airport shuttle available. Note that there is an extra $7 per day parking fee if you have a car. The WIFI worked well during my entire stay. They have both smoking and no-smoking rooms. My no-smoking room was quite fresh upon arrival with no hint of smoke. The staff are pleasant and efficient. I encountered no problems.

...surely not anyone who has actually stayed here. The neighborhood is not very good, traffic is constant, the hotel needs serious upgrades and the rooms are small with paper thin walls. They're trying here, but they don't have much to work with. The staff is very nice, though I'd prefer they not announce my room number for all to hear. Write it on the card packet, that should be sufficient. It's an open space design, with room doors opening to an exterior walkway. People are hanging out on the walkways, talking and smoking, even though it is a non-smoking area. I can hear activity through my closed door that is taking place down the walkway, so it should be no surprise that I can hear everything going on in the room next to mine - everything, down to toilet paper in use. Not a joke. The central open area is over the parking lot, so I can hear car doors banging and lock horns honking, and I'm on the top floor. I generously rate this hotel a two because the rooms are clean, but I should go with a one because there's an underlying "old" smell that I hope does not permeate my belongings. I travel often and stay at Best Westerns, Hampton Inns, etc., so I'm not expecting the Ritz, but this is definitely NOT what I would recommend to a business traveler or anyone with kids. Breakfast is adequate, but it is a very small area with only a couple cafe tables for seating.

It was a last minute booking and we stayed at this hotel for 1 night in November 2015 due to its price and its location. We did not spend much time in the hotel except to shower and sleep. The room was adequate with standard amenities although dated. Our room faced the busy street but the noise didn't bother us too much. Breakfast was mediocre at best and there is no room to eat at the breakfast area. Would have rated this hotel as average if it weren't for them double-charging us for parking. We were charged for parking when we checked-in and we paid for it in cash. However, to my dismay, I came home after my trip to find that they double-charged the parking to my credit card as well! I immediately called the hotel and the manager said he would investigate by looking at the cameras. When I called back the next day to follow-up, he said that the camera footage does show us handing over cash for the parking when we checked-in so he would refund us. The refund took about 2 weeks for it to process. Although the manager was prompt to fix this mistake, it should not have happened in the first place. What if the camera footage was no longer available to be viewed? Lesson learned: always pay for everything with your credit card for record.

called at 10:30, there at 11:00; had shuttle to airport in early AM; comfortable bed - so we had a good night's sleep; only annoyance was street noise; breakfast looked good - but we were in too much hurry

My sister got cut by unexpected shattered glasses on the bathroom floor and called the hotel staff. We couldn't feel any care from the staff. They didn't offer any first aid kit until we requested and not even an apology!! They just cleaned it up quickly and roughly and acted like nothing happened. We then found some more shattered pieces on the bathroom floor and called them up again. This time, they promised for thoroughness of the cleanup. My sister still found one little piece of glass though. Finally, we decided to file a claim at the front desk. A week after the stay, there was no response at all, so I called them to follow up for the claim. However, I called them 3 times within 2 days and still couldn't reach the manager or get any response. I then sent a message on their corporate Facebook page. The customer care on Facebook replied promptly promising they will follow up the case. Almost a week later, the front desk manager emailed me to apologize and promise to refund the room charge but I've NEVER got the refund or any communication back again.

This Best Western Hotel offers a free shuttle to Los Angeles International (LAX). I was happy to see they were doing some remodeling. The property is starting to show some age and will benefit from the renovation. Parking can be a tight fit, but this is LA after all. There's a Starbucks just down the street, and a 50's style diner called Pann's which offers an outstanding breakfast. The room was clean and quiet. I'll be back.

I always stay at the Airport Plaza Inn when I travel to Los Angeles, as I know I will be treated like a client who actually matters. A wonderful property in the Best Western group, and a place to get a great night's sleep, with fast, reliable internet, an exceptionally nice staff, and close to everything on the westside, without the traffic gridlock of Santa Monica or West Los Angeles. I highly recommend it.

They include, Wi-Fi (for us of the technology age), free breakfast, simple clean and functional rooms. We stayed for two nights, had no issues with the room or breakfast or anything else. The only thing that was unfortunate was having to pay to park on the property.

I got a good deal on this place, but unfortunately it wasn't a good deal, it was just cheap. The whole place looked and felt sketchy. The check in was fine, and the front desk was efficient and asked me if I needed an airport shuttle or wake up call right away. The room was dim, and had a run down feel and look to it. There were no bedbugs or anything, but it just felt wrong. the courtyard was noisy, and there were a lot of people just hanging around the hallway. There was a lot of shouting and loud music through the night, which was quite disturbing. The breakfast room is tiny inside, it probably wouldn't have been bad if it hadn't been raining in the morning and all the outdoor seats couldn't be used. I ended up having to eat in my room. The food wasn't bad, standard hotel fair. The bagels were very sweet, something I wasn't expecting from a plain bagel. Generally I expect more from a Best Western, and I will stay elsewhere next time I am in LA

Avoid this place at all costs.Very seedy dirty area.Screaming heard throughout the night as the hotel is open to the streets & anybody can walk right up to your room as there is NO security.Husband & myself have lots of bites on us since leaving this place.Very dark room,basic old fashioned.Spend the extra money on different hotel.The photos on website are very misleading as it does not look like this at all.

We stayed for 3 nights at the hotel while seeing some of the sights before we returned home. Danny greeted us and helped us find travel arrangements. This hotel is close to the LAX airport, but not Disneyland and other attractions. There is a grocery store close by, pharmacy and fast food places to eat. Danny helped make arrangements for a hop on hop off trip the day we arrived, found a driver to take us the 34 miles to Disneyland the next day, and then Starline tours for our last day. The hotel has all the amenities of a Best Western but on a small scale. The breakfast area was very creative use of space and everything was there. We ate in our room each day. We had a very early departure and the driver was ready to take us to the airport. They do have free shuttle service. The rooms could probably use new bedding, but it is a discount hotel.

Friendly staff with clean and beautiful property. About a 10 minute drive to LAX. This property has covered parking and I always had a place to park. All of the staff, including the front desk, the maids, and the servers at breakfast were very friendly and helpful.

I stayed one night after a long cross country trip. There is a shuttle but it took about 25 or so minutes from call to pickup. The motel is a low rise two floor property, simple and a bit dated. The area its in has a few walkable dining options as well as a market. Id say it was slightly seedy as far as areas go but I didnt feel it was unsafe to be out and about around 9pm. It was a fare value but nothing exceptional. Breakfast was simple and in a small room near the small pool in the middle of the property and parking lot.

I've stayed here three times and every visit has been completely satisfactory. Friendly, courteous and professional staff are eager to help with customer requests. Clean comfortable rooms. Strong Wifi connection. Breakfast room, shuttle van available 24 hours/ day. Just what I expect from a hotel at a reasonable price. Grocery store, Starbucks and other shopping amenities within an easy walk of a block or so. Try to get a room on top floor and away from the main street for the most quiet. I prefer Room Numbers 312 to 318. Overnight Parking charge is $7. Some websites incorrectly indicate free parking.

In contrast to most Best Western hotels, this one was very disappointing. It started with a disconcerting shuttle ride from the airport, with one if the worst drivers I've ever encountered. And I sat close enough that I could read the various maintenance warnings flashing on the dashboard including "low tire pressure" and "oil change overdue." The hotel itself showed a similar lack of attention, with lots of scuffed paint throughout the property. And when I left the room the next morning, the door wouldn't latch and I had to leave it hanging open. The breakfast area was mostly outside in the middle of the parking lot, and the quality of the food was lower than most Best Western hotels. The property lacks cham, with most room facing into the central ground floor parking lots. For plusses, the staff was unfailingly pleasant, and the hotel is near lots of dining and shopping options. Overall, there are enough comparably priced hotels in the area that I don't recommended this one.

Great place to stay, The TV reception is horrible. Front desk told me that all rooms have this bad TV reception. Do not stay here if you plan to spend a lot of time watching TV. On the other hand the TV issue was the only issue I had. Staff is Great and Rooms are clean. Staff was very accommodating.

Have stayed at this hotel before and was satisfied. This last trip there was a crowd of young adults who were using the room to party and cause trouble. I and other guest complained that these individuals were skate boarding and using hover-boards and were chasing each other on the 3rd floor walkway. They were using a boom box that was so loud it drowned out the TV in my room. I personally called the manager 3 times over an 8 hour period. It was obvious that the manager was intimidated by this group of people. I suggested he call the police if could not seal with it but the police never showed. Four other guests stated to me and my wife that they to had complained to the management with no action by the management. I will look for a different hotel than stay here on my next business trip.

We stay 2 nights at this hotel, 5 minutes away from LA airport, hotel offers free shuttle, good big and clean room. neighborhood it's ok but nothing to do in the surroundings ( need a car ) Breakfast is included, but basic, and the location is around the Jacuzzi area which is very small. If you need to be near the airport, it's a decent place to stay for one or two nights,

I called the hotel to ask for shuttle service and i was told 15 to 20 minutes, I waited no more than 10 minutes for the shuttle. I hate waiting long, i was happy the shuttle got there soon. great staff

The room wasn't as bad as it seemed judging from the outside, but it's not great neither. For one night transit it was fine. The check in clerk was not particularly friendly, but the check out person was great. Both shuttle drivers were friendly and professional. Shuttle leaves on the hour and be sure to get to the lobby early as it fills up quickly. We were there a bit before 6am and they were already serving breakfast. That was a nice touch.

I stayed here for one night, and when I came out of my room to go somewhere, I noticed someone hit my rental car in their small parking lot and left the scene. It appears that a large vehicle may have backed into it, and the only vehicle that large is their own shuttle. I left a note to the manager, Daniel, to review their camera footage, but never heard a word. I've been a loyal Best Western customer for many years, and their rooms are always nice. This review is strictly about a manager not responding to an accident in their own parking lot. I will take it to their corporate office.

$7 to park in an unsecured space? why? Can get better security with TSA. Forget the pictures on the hotel website they are adjusted. Rooms are DARK and depressing. If you want sunlight in your room then you will need to be on the top floor with a hole in the ceiling. It is like being in the 1970s hotel. The pool fits about 2 1/2 kids. It is also your breakfast eating area (right next to the diesel trucks) Breaskfast is starches from Sams Club and a banana. there was NO Cranberry Juice. The place is hard to drive into during rush hours (basically all day). There was a picture on the website of the "lobby Business Center" but we could not find it in the 12 x 10 lobby area There was NO nightlight in the room and because our room looked out onto the outside walkway we had to close the drapes. We used the microwave as our nightlight.

great staff, clean rooms. I didn't have any problems with the wifi like at other hotels. Breakfast was good and the attendant was very helpful making the waffles in the morning for us. I just wish the eating area was indoor instead of outdoor, It gets cold in the mornings.

This particular Best Western property is so great - close to LAX without being under the flight path, near freeways, near the easiest arteries (surface streets) to DTLA and Hollywood, and not too far from Santa Monica/Venice. Perfect. The rooms are well-maintained, the staff is friendly, and there is plenty of (street-level!) parking --- no twisting, hairpin turn underground structure. I love this place. No pool, but there is a jacuzzi. A much better deal than the much higher priced Best Western properties in Santa Monica and West L.A.

Stayed 1 night here layover trip Seattle to Okinawa. Great price and easy to get too with their provided shuttle bus service. The hotel met my needs. Checkin and check out went smooth. Would stay there again.

The hotel is very nice and located in a decent area because I was able to walk to stores because we only came to see Ronald Jones II at USC !! he is the best !! Our room was clean .. very clean.. they shuttle was the best

This hotel is well situated if you're flying in and out of LAX. It's also well located for getting to places like Venice or Santa Monica. It might be better to avoid the airport shuttle bus though - it took about 60 minutes for the bus to arrive at the airport after I called the hotel, whereas a taxi fare would have only been about $10-15 and I would have arrived at the hotel within 15 minutes.

Its called an airport hotel but for me its too far away to be so called.You have to call the hotel to arrange a shuttle .First impressions are not good -the exterior is drab and the neighborhood is not all that pleasant. The tiny breakfast room extends to a fenced area around the tiniest pool I've seen at a hotel. The pool should be closed and the area roofed ,air conditioned and made more inviting.The lobby is small and is in need of refreshment .The staff are friendly and efficient - this is a plus.My room was large ,well furnished ,very clean if a little old fashioned in its decor.

the guy at the front desk, Danny, is very friendly. Answered all my questions and allowed me to check out late at no extra charge. Now I know where to stay on my next visit to Los Angeles in December.

It's not an expensive hotel - but for the money, it's reasonably clean with spacious, but dated / tired rooms. Definitely no frills but adequate and with some value eateries close by. For a one nighter before leaving it did the job. Would I go back - on business no, privately, maybe.

The hotel looks nice and is conveniently located near the 405 Fwy. Their is a nearby shopping center and several places to eat. The hotel employees were very pleasant but some of the guest were questionable characters. Some locals and I even saw a possible prostitute.

.. for what it does. We wanted a one-night stay following a late evening arrival at LAX and chose this hotel as being close to the airport. It does all that is required - and the breakfast doughnuts are to die for! We will use this hotel again next Spring.

After missing our connecting flight, we were so happy to still be able to find a hotel with an available room at 23:45 at night. We were picked up from the airport with a free shuttle and the man who checked us in was extremely friendly. Even gave us some bottles of water and allowed a late check out free of charge. Rooms were clean and comfortable. A free basic breakfast is included in the rate.

We booked hotel because my husband had surgery scheduled at UCLA Medical Center, Santa Monica the next day. Hotel was nice, quiet and clean, average value. A few restaurants within walking distance, plus a shopping center with grocery store, but area it is located in is sketchy.

A very nicely kept BW with a superb swimming pool in private outdoor setting. Wonderful fun for grand children. Great vacation place to stay. The staff were very courteous. The rooms were nicely appointed and clean. Everything functioned properly. We were very pleased with our stay.

I book Best Western whenever I can. My job is in sales and I travel extensively and over the years I have found Best Western the best value for monyt paid. On this last trip I used my points for one free night keeping my expenses down and my employer happy

Myself and my friends were on standby as we are airline crew and we got bumped off our flight home to Australia, so with limited money, and being 2am we were struggling to find a room in any hotel, when we rang these guys from the airport phones (as our wifi wasn't working and we didn't have international roaming on) very stressed out, they reassured us a room at a discounted price and to walk outside because our free shuttle bus was on its way. The gentleman driving assisted with all of our luggage and as soon as we arrived exhausted and stressed out, we were greeted with a bottle of water and a free donut! The wifi was very high speed and we were able to contact our families immediately. They turned around our entire night and we were in high spirits. It only got better when they extended our stay until 12:30 free of charge, so we could catch up on some sleep, also offering a free buffet breakfast in which we were pleasantly surprised by the variety. When we checked out they put our baggage in storage and allowed us to sit by the pool (with another fresh donut) and go to the mall until our 11pm flight, the staff also checking on us to ensure we were still comfortable (as I wrote this by the pool I am being offered water) We could not be more grateful for the helpful staff, especially Raj and PK, rather than our holiday ruined it was saved by these guys!