Best Western Plus Brooklyn Bay Hotel

I actually had to cancel my trip, and discovered I would still be charged for the room rate. I spoke to Shahedur at the front office. He was extremely helpful in cancelling my stay without paying a fee. I am extremely grateful for his patience and understanding. Excellent customer care!!!

We had an unforeseen issue that affected our reservation and the front desk staff went above and beyond to make sure we were accommodated. We are very grateful, and will certainly seek out this property again the next time we're in Brooklyn.

Excellent continental breakfast. Excellent customer service. Rooms clean and nice. Staff was friendly. Food was amazing for breakfast. Kid friendly. Comfortable beds. Easy access to restaurants. Updated rooms with great water pressure. Shahedur had wonderful customer service and made our stay better. Thank you so much!

This hotel is located approximately 12 miles from the JFK airport. We rented a vehicle and drove straight to the property. Parking spaces are limited so since we did obtaining a space, we left our vehicle parked and walked to the recommended restaurant by the staff members. This hotel was very clean. However, being located on a busy highway, you could hear the traffic, plus folks walking on the sidewalks. Our bed was comfortable. We enjoyed the small amount of time for our stay there - 3pm till 2am

This hotel has by far surpassed above and beyond customer service the hotel desk receptionist shahedur was able to get me a room in no time with everything I needed cleaned and spacious he went out of his way to make sure that my stay was amazing.

We were traveling on the day of the flooding in Brooklyn. We were there for a wedding with multiple rooms. Saketh at the front desk greeted us promptly and coordinated some complicated room arrangements with professionalism and ease. This was so appreciated after a long day of traveling in bad weather. Overall, location is great, rooms were nicely sized for Brooklyn. Breakfast offered a nice selection in clean area. Highly recommend this hotel.

It was a very nice stay, clean and cozy room, a very nice receptionist shahedur was always willing to help us with all our matters. I highly recommend this hotel near the ocean in Brooklyn, in walking distance to restaurants.

Just checked out from the hotel. The location is very convenient, rooms and beakfast all okay, truly appreciate a perfect and professional service of Shahedur, the Front Desk executive in charge. Has been very helpful and obliging, thumbs up!!!

My stay overall was good, but front desk manager who was working there during day time (September 17-September 21st), is completely unprofessional, rude, doesn't know what he is doing at all. Couldn't answer simple questions about late check out etc.

Awful Hotel will never stay at this hotel again, the staff was extremely rude. the hotel was dirty and very load. Housekeeping never cleaned our room and guest services said there was nothing they could do about it. the rooms and hallways smelled. No parking.... the hotel had 48 rooms and only 17 parking spaces.

From the moment our family walked in, the customer service was excellent! The gentlemen at the front desk were extremely professional and welcoming. They offered us coffee and tea right away. We thanked them and explained that we were waiting for our room to be set up. They didn't want to keep us waiting. Instead, they told us that they had another room that was ready and right next to the lobby. We were very pleased and took the room. It was very clean. The beds were comfortable. The free breakfast was great, especially the bacon was delicious and cooked just right. Besides breakfast, coffee and tea are usually available at all times in the lobby. Parking at the hotel was also very convenient and always available. This is a hidden gem if you are staying in the Brooklyn area. You have value, convenience, parking, and again; a very accommodating staff. We travel often and will make sure to recommend this hotel to everyone we know.

I don't usually stay in Best Westerns. This is a great and clean hotel with a cozy room. Staff is very accommodating as well. There is breakfast and hot and cold drinks available in the lobby. If you need to be in the Brooklyn or Coney Island area, I would recommend this. I would definitely stay here again.

Room smelled of Heavy Marijuana and cigarette. They sent housekeeping with Lysol to fix. We left the hotel with ac on to hopefully clear the air . Return hours later only to smell cigarettes in the hall way and room. Called the front desk again to complain only to be told they will address but nothing happened. On the next day My sister n niece both have asthma and had to take 2 treatments. Due to this situation Not a good Mother's Day weekend and we are from Massachusetts. I am waiting to find out about the complaint that was sent.

Great accommodation. The room was large and spacious. The breakfast was good with a wide variety of food and drink (hot and cold) to choose from. Friendly and helpful staff. Cleanliness is a priority with daily housekeeping and the surroundings clean. The location is good as there is easy access to public transport with the bus stop in front of the hotel. You can transfer to the Q train which goes to Manhattan. There are several restaurants and convenient store within walking distance. I would definitely stay again.

I will never stay at this hotel again and pay for extremely poor room and rude management reported room issues was not offered another room asked about compensation and was told too bad we have the money now

still no housekeeping. Breakfast was excellent Was close to our family and is better than any other options. The breakfast had a large variety to choose from. Hot eggs, bread, pastries, cereal, waffle maker, yogurt.coffee, milk, juices. This was actually an enjoyable experience after paying almost 400$ per night without housekeeping. The just took our dirty towels and gave us clean towels. Did not replace any paper items or shampoo and soap.

we love our room it was soooooo quiet and cosy, the bathroom was soo clean and elegant. we wish we could stay more than 3 nighs it was soooo comfortable. closed to the Q subway to Manhattan we have the best mini honeymoon.

My room had bed bugs. I didn't find a bug until I had stayed two nights, but was all bitten up. I showed the bug and my bites to the front desk and they refused to give a full refund. Then the man at front desk belittled me and lied to other guests about bugs. He also lied in a google review about a “3rd party exterminator investigation,” which never happened.

Firstly parking here is really easy they have a 2 floor parking lot. The hotel is right by the water with so many restaurants near by. The staff was friendly and helpful and the room was huge and clean. I had a personal work space with quick WiFi access I was very pleased with my stay!!!

We booked this hotel for our trip to New York on September 5th. On September 1st they emailed saying our booking had been cancelled due to maintenance work on the hotel. We had no help from them at all from them with finding alternative accommodation.In fact it was left up to us to cancel our rooms.

The hotel was decent if you need some place quick to stay. There was no good parking. It was very noisy. The air in the lobby was out. The card machine wasn't working because it was so hot and we couldn't check in. We had to wait almost an hour in the hot lobby before they said we could go to our room and they contacted us later to finish checking in.

My husband and I stayed in this hotel many times. This is mostly because we like the area and accomodation is limited. Another cheaper hotel is nearby, but almost always full. Overall it is a good hotel with clean rooms, all with A/C and heating unit and regular room service. Bathrooms are clean, well supplied and always with hot water. Some rooms at the basement level can be darker with older furniture. The internet connection works great. One may connect several devices at the same time. There is TV, mini fridge, and coffee/tea. There is quite a variety of food at breakfast, although the room is small and may be crowded at times. Food and utensils dry up periodically and one has to wait for replenishment. The weak point is the reception staff. They change frequently and apparently are not very experienced. They are mostly fixed in their mobile phones, do not greet customers, and sometimes not even interested to look at who is going in and out. I also had a disappointing experience on my latest stay when one receptionist asked my email and telephone number on check-out and subscribed me to the Best Western rewards scheme without informing me. Fortunately that was reversed later and I got a message from the manager. But be careful with the staff and urge them to explain properly what they are doing .

The place has a fresh new look. The room was super clean, and contained amenities like a refrigerator and coffee maker, including complimentary coffee and tea. The complimentary breakfast offered more than anticipated, and the staff was very friendly and accommodating.

Clean facilities, spacious rooms for NY, convenient to restaurants and the water and an easy drive to our family event in Brooklyn. Staff were friendly and helpful. We would definitely stay there again.

My family and I had an amazing time at the hotel it was clean all the staff was amazing rooms were cleaned every day only downfall was when we arrived the elevator was broken but within two hours it was fixed. Would definitely come back and stay so thank you all for the amazing job

Safe location, clean rooms and good maid service everyday. The staff was helpful when we first checked in. They even called me that morning to verify my stay. Elevator didn't always work. Walls are a little thin. A bit expensive for a Best Western.

Room was nice. I felt safe leaving my car in the lot. There were fresh fruit and almond milk with breakfast. Location is safe and in walking distance to many restaurants and a store. I will stay there again

We come to the hotel at 10 am hoping to leave our luggage at the hotel until checkin. We we told that they don't hold luggage. That should be on there web site. I will never stay here again. They have a business obligation to hold luggage for early arrival.

We stayed at this hotel in March because it was in close proximity to where we needed to be, and I must admit I was skeptical about booking it. The good: - Marginally clean room - Close proximity to various local attractions The bad: - Windows do not lock, which is not very comforting given our room was on ground level - Uncomfortable beds that feel like they are 20 years old - Very noisy which makes it difficult to get any sleep The ugly: - Parking is a nightmare. We watched staff allow several cars who were of the same nationality as they were to park in a no parking area. One of those cars blocked the hotel entrance. When we tried to park, we were told we are going to get towed and when we expressed concerns at the front desk of the hotel, we were basically told the people parked illegally are leaving the next morning and are okay to park there and our car would be towed. Discrimination at it's finest! Never will we stay at this property again and would not recommend it yo anyone.

The hotel is clean and the beds were comfortable. The breakfast that is offered has plenty of options and is convenient for guest to enjoy. Our room had laminate flooring which were quit slippery so pack some slippers! Parking is tight and limited however we knew that before we booked our stay. We never had any issues finding a spot to park. There is a small business hub to print documents, soda and snack machines as well as ice machines. A short walk to the corner is a convenience store to pick up any essentials you may have forgotten, a quick sandwich or some drinks for the room. Overall we were very satisfied with our stay and should we need to go back I would not hesitate to book this hotel again.

This hotel is over priced and poorly constructed for people who visit, no working vent in the bathrooms, Half of a shower door, no safety bar to hold on to coming out of the shower , no air circulation muggy and hot walking in the hallway, Parking was terrible lot too small to accommodate all the guest, Lift from front door by stairs was out of order 14 days making it difficult to carry luggage, and walk the steps

Both morning and night staff were very pleasant, friendly and helpful with all inquiries I had. The evening concierge was very sensitive to the reasoning for my stay and she went above and beyond every evening upon my return to the hotel to ask how the individual was doing as to why I was there and that truly meant a lot.

I believe this was only a 2 star hotel, but definitely deserves to be a 3 star. The girl at the front desk for check in was very pleasant and helpful. Very clean, and close to many restaurants. would definitely stay here again

I booked a room with my boyfriend to get away for a while. Several hours after, my coworker let me know he has COVID. I was just hanging out with him two days prior to this. I told my boyfriend it's best he stay away from me until I got tested. I also don't want to infect staff or other guests. I decided it's best I cancel. I knew there was a fee but I figured maybe they could make an exception for unforeseen circumstances. I even said I am okay with receiving zero money back and then just holding my money until I get a negative test result. I would be happy to stay then. Not only did they not grant my request, they never even responded. I wrote a review to make sure others don't go through a similar experience as I did and lose out on almost $200. They had the nerve to email me and ask I edit the review (and yes, this is while they still did not respond to my original email to ask them what could be done about my situation). Highly unprofessional. Customer service is everything to me. I've always put my money where the best customer service is. This experience has been terrible. Never in my life have I had a business not even bother to respond to my email.

Best Western is very clean and the staff are very professional and courteous. When inquiring for rooms they had several available for your needs. I would recommend anyone who's looking for a nice place to stay for pleasure or business.

The hotel room was very clean, plenty of parking, the staff were courteous and helpful. Close to restaurants. The only downside was no breakfast due to COVID, but that was to be expected due to the situation.

We live in NYC but found the Best Western Plus Brooklyn Bay Hotel to be a perfect base for a two-night summer staycation by the water. So much was in easy walking distance: a seafood dinner overlooking the marina, whale watching and sunset cruise from a pier right in Sheepshead Bay, swimming at Manhattan Beach, relaxing at Plumb Beach, nature trails at Marine Park, and roast beef sandwiches from the famous RollN'Roaster (just across the street). The hotel staff were friendly and helpful, and the room was comfortable and very clean. I felt reassured by the COVID-19 precautions that were being followed.

Our group stay at Best Western Plus Brooklyn Bay last week was very pleasant. The service was outstanding on all stages - from booking the rooms with Reema, the group sales manager (very professional, prompt and accommodating), to the front desk assistance and hotel staff. The location is perfect (a very picturesque neighborhood, beautiful Sheepshead Bay canal across the road, wonderful restaurants and shops), the rooms are big and clean. We have already booked our next stay in March and we hope to be returning to this hotel again and again. Highly recommended!

My wife and her parents had a very positive experience at BW Brooklyn. The rooms were good size, clean and well maintained. The breakfast had great variety and was fresh. The staff was very attractive and when my wife asked about fresh coffee, it was made promptly. Very good price for location and the weekend. We will definitely stay here again.

to begin there is a free parking lot, which is rare in brooklyn. then there is a no hastle check in at the front desk. the rooms are properly equipped with soaps shampoo tissues a note pad and a pen. of course with phones a tv and a desk. there is a tea and cofee maker with tea bags and coffee bags and sugar. a bucket for ice cubes. a vending machine for cold drinks. two comfortable beds and an iron with a board. the location is right across the bay with easy access to all parts of brooklyn. a simple but ample breakfast is offered free every morning, milk coffee juice eggs fruit bread some pastry cereal and pancakes.

This hotel had a helpful front desk staff, was clean and had a good location in Brooklyn for my needs. It is right in the heart of Sheepshead Bay. Easy walking distance to a few nice restaurants and local haunts. Also very close to Coney Island and the beach. The room was small, but very clean. The morning breakfast was hot and very adequate. The only issue I had was noise in the morning from Emmons Avenue. Overall, I would stay here if future travels bring me to Brooklyn.

the tv did not have all of the channels working the mini fridge did NOT keep my food/beverages cold. the shower head had very weak water pressure the wifi was very slow in speed / weak there are no rooms for guests who smoke -- for a hotel thats right by the water sometimes its WAY TOO cold to step outside to smoke, there was no designated area outside either for guests to smoke. the staff reached out and disturbed me at 11am when i specifically asked for late checkout at 12. poor communication amongst the staff members on that one. i feel like paid too much for this stay.

Just back from staying at this hotel not too bad a stay here, room clean and bed comfortable. The hotel quite a way for Manhattan you can get the bus outside this hotel and it does stop at the Q train subway you then have to catch the subway to Manhattan which is a forty minute journey after the fifteen minute bus ride very tiring doing this every day. The breakfast at the hotel not bad you have a polystyrene plate and plastic cutlery and help yourself to food all that plastic wastage not very good for the planet! I had a basement room very noisy all night with staff using the lift all night and people talking and using the vending and ice machines all night, no consideration for guests not very happy with this, but apart from that not a bad hotel

Enjoyed our stay as usual. Nice facility, convenient to restaurants , and where my family lives. Look forward to our next visit. Staff is friendly and helpful . The breakfast offered is a nice added touch.

Best Western, in Sheepshead Bay, Brooklyn, is very clean, organized, detailed. The mattress on the bed could have been more comfortable (too hard) but it was acceptable and the room was very nice and complete with all amenities.

Stayed for 1 night for business.. Front desk staff at check in and check out were friendly and helpful. Offered helpful opinions related to transportation (cab, Uber, Lyft) and places to order for dinner. Room was clean and modern and like having fridge in room, very convenient. Will stay again next time in the area for business. In nicer weather there are nice waterfront restaurants nearby as well within walking distance

We stay here everything I head home. its close to great places to eat walking distance and eateries where you can sit outside when it's nice. Parking is not the greatest but they always have a spot for me. The people who work here are always so very nice and the Breakfast/coffee is pretty good compared to some other places we've stayed. If you can don't get a room right by the bus stop. It could get loud late at night by the people waiting for the bus.

Good place to stay. Good room, restful night and fairly good breakfast. Very nice and helpful staff. Easy access to the parking lot.. Fairly new room, nice décor, working refrigerator and good television set.

Not Great! Paid $425 fnot to be in a basement or ground level floor but when I checked in at 3pm, clerk said "only room left was a ground floor" So frustrating and not believable. Right on street level so not safe to leave curtains open. Also, although the room was updated, bad musty smell was gross.

We spent a week with the family. The hotel room was very comfortable for 4 people. The hotel provides outside and underground parking. The breakfasts are very good. Bus connection brings you quickly to the underground station as well as to the Coney Island Beaches.

This hotel is the nicest hotel to stay at if you want to be close to Coney Island. The hotel is very modern and clean, the staff was very friendly, and you're only 15 minutes from Coney island. We read other reviews about the limited parking, and during the week it wasn't an issue. On the weekends we just left our rental car parked and took a $15 Uber ride to Coney Island. Our room was spacious and clean, and the staff were quick to help when we requested extra coffee for our room. The bed was very large and comfortable. We were facing the street so it was a little noisy but it's NY! We were expecting that and brought ear plug so it wasn't an issue. We'll definitely stay there again on our next trip to Brooklyn. :-)

I'm from Brooklyn but live away now and it's not easy finding a decent place to stay. When I found the Best Western I knew i'd like the location and I was right. It was a great location right off the highway and you can walk around sit at the cafe's walk the pier and enjoy good restaurant's. The place is clean the staff are all very nice. Always a smile on their face when they see you coming. Even when I've called to change reservations or make reservations Carl was always so very nice. All 3 of the desk attendants we had we all very nice at all hours of the day. I would definitely recommend this place. The prices vary and vacancy is not always accurate when you go through some travel sites so please give them a call. The prices are not always accurate on line either so best to call. When you find a spot that works you stick with it. I plan on staying here every time I come into town.

This is a place that has 45 rooms and only 15 parking spaces for customers. They do not share this information with you prior to checking in and only then do they say that parking is "first come first serve" which is true of all hotel parking but usually they have to have a lot more parking spaces.

If you are looking for a place to stay in Brooklyn, NY this is the place to stay. Affordable and worth the money, I found this hotel to be stellar for this location. Rooms are updated and clean and are very spacious and the WiFi was very good. I was able to work and answer my emails without an issues and they even provided a goody bag of water and granola bars when I checked in (to thank me for being a Rewards member). The only drawback is the parking. It is extremely limited so you are not guaranteed a space and you cannot reserve in advance. I have stayed twice and both times I found a spot. Just be prepared that the lot might be full and navigating the lot is a challenge. They didn't have much space to work with so they did the best they could. I would highly recommend this hotel without reservation!

Good service, poor parking, noisy from traffic but good location to go walking in the evening. Macy's backstage down the street and great prices also Applebee's was good there and their drinks are great

Would definitely recommend this place. Clean and comfy rooms, powerful hot showers. We were leaving for an early flight, so didn't have the normal breakfast, however the reception offered to make us up a breakfast picnic which we were really grateful of, and was an unexpected bonus. All staff we interacted with were pleasant and helpful. The only reason I have given this place a V Good, instead of excellent is due the LOUD air-conditioning - seriously Best Western, please do something about this.

Fantastic service from Reception. Hotel was well positioned. Great and clean room. Will most definitely return. We walked to Coney Island but you should rather take the UBER. Nice neighborhood. Lots of restaurants within walking distance. We received a discount at the local Applebey's for staying at the hotel. Great food and affordable when on a budget.

Staff terrible , breakfast poor , staff is so very angry . Reception is not respectfully. I just asked where is the smoking area , and after couple minutes the guy from reception come to outside and a cigarette from me. Crazy .

It was an unplanned stay since I got delayed and was after midnight when my company made a reservation for one night. I was a little skeptic about staying in a hotel in this part of the city but to my surprise I found a new or renovated facility with clean rooms and comfortable beds as well as a functional bathroom and impeccable common areas.

Amazing how they squeezed a hotel into this plot of land but they did it. It has its ups and downs. Ups: the hotel is clean and modern, rooms are fairly spacious and well-appointed, staff is very friendly. Downs: parking is a bear, the air conditioning in the rooms is very loud and will probably wake you up during the night if you're not a heavy sleeper, the breakfast is mediocre, at best.

First time staying at this hotel. We are familiar with the area as we have family nearby but typically do not stay overnight. We checked in after 10 pm and checked out at 8 am. On-site parking was big plus. Front desk staff were polite. Room was very clean and appeared to be updated as the furnishings and design were modern and clean. Bath towels could be a little larger, and the hallways are cold/could use brightening, but no real complaints. It's certainly not a luxury hotel but perfectly fine place to catch a night of sleep in a convenient location.

very clean and modern interior. Breakfast was included, very clean diner with wide selection of hot and cold breakfast items. Free parking but there are only about 10 spots and very hard to find a spot on the street.

When I was an hour or so away, I called the hotel to request a "quiet" room. Reema, who also checked me in efficiently and quickly, was very accommodating. Since I was a BW Rewards Member, I received a "goodie bag" (2 bottles of water, an apple, and 2 granola bars) at check-in......very nice, unexpected, and much appreciated. The room was "beautiful." A single king with 2 easy chairs and matching ottoman. There was plenty of counter space, lamps at both ends of the bed, a small refrig, coffee maker, etc. The bathroom was nicely laid out, with lots of counter space and an enclosed shower. The bathroom sink looked brand new and was very attractive. The shower was very good (pressure), but the water took forever to warm up. A waste of water!! The bath towel could have been a little larger, but was pretty soft. There is an exercise room with four pieces of equipment. The room is available 24 hours a day! There is a very small parking lot, and, I believe, parking is on a first come, first served basis. If you don't get a spot in the lot, I'm pretty sure that on-the-street parking is incredibly "tight." The breakfast room was very attractive and sizeable (seating for around 30). Food was more than ample: 3 kinds of fresh fruit, 2 kinds of sausage/2 kinds of eggs, waffle maker (with whipped cream and Hershey's syrup), several kinds of pastries, 6 kinds of teas, etc. My only criticism is that breakfast begins at 7 AM, which is less than convenient for early risers, such as myself, and those who want or need to get on the road early.

We arrived at 3 pm and room was not ready even check-in time is 2 pm. Other than that everything is very good, include breakfast and parking. Toilet was leaking a little every time after use. You can hear every noise on the street and neighbor''s room. But mattress and pillows are comfortable. Location was good for our Brooklyn/Brighton interest.

Clean and spacious rooms! Fast WiFi and they are very accommodating! There's a breakfast room with numerous choices for Breakfast, in addition to coffee in the lobby for off peak hours. Close to the Belt Parkway and sheepshead bay

very nice hotel and staff. nice clean room, and breakfast. not what i think of when you say best western. they have really upped their game. short walk to water,shops,restaurants and subway station.a little pricey but i guess thats NY

The rooms were well appointed. I had a King bed which was comfortable. The room was clean with lots of towels. Front desk very accommodating. Nice complimentary breakfast. I would stay here again in a New York minute!!

Clean room, clean bathroom, clean and comfortable beds. The strongest feature was the front desk staff. The gentleman ('D') and his Supervisors ('S') were fantastic. We had a special limo request and they worked very hard to meet our needs. I regretted not tipping them -- I was simply too preoccupied with a sick mother who needed a smooth ride to the airport area. REQUEST: If a Best Western employee reads this review, please send me a favourite charity of this particular hotel's staff. I'd like to make a donation in their honour. Thank you!

For the record, I am a Best Western Diamond member who has stayed in 35+ Best Western hotels and another 150+ other hotels both nationally and internationally. I love to give good reviews and I hate giving bad ones. This a good review, well earned by this hotel. This is the 4th time I've stayed in this hotel and I'll be back. It's well located near highways, many fine restaurants, movie theaters, and shopping at the Kings Plaza Mall. The rooms are large, clean, and well supplied with amenities as a Best Western Plus hotel should be. They also offer a hot breakfast. The staff is outstanding. Check-in and out is as easy as saying hello. It was great to see my buddy Kabir and make a new friend in Dhawal. If there is one drawback, it's the small (free) parking lot as street parking is really rough. No problems this stay. This was my 23rd Best Western stay this year and it was great.

Room was very much the same style I've had experienced before in Best western hotel:; nothing special and style is old.. Quite ugly actually into my opinion. Room was clean which was great, although I found some long hairs from a bed.. Air condition unit was really dirty and loud while using it. I was freezing whole night and there was another air condition unit on a hallway which made terrible sound whole night. When arriving and leaving, kitchen wasn't appealing to me; it was looking very outdated, dirty and with not a lot of options.. We just skipped it. I'm sorry but this was a last time I ever visited in any Best western hotel.

I had the BEST stay at this location. I really liked the front desk staff they were all very friendly and helpful. The location is ideal and the Hotel is really modern and updated and Clean .... so happy Sheepshead Bay finally has a nice place to stay !!! NOW I can actually stay in BROOKLYN when I visit NYC ;- ) I've had a REALLY BAD experience down the street in the OTHER Chain Hotel ........( It's initials start with C.I.... I went there BEFORE the Best Western Plus was even built - Yeeeeech - HUGE MISTAKE ) so I VOWED to ONLY stay in Manhattan when in NYC. I am SOOOO HAPPY I found a SAFE, CLEAN Hotel in Brooklyn !!!! Again, I tried staying right down the street at the ONLY other Hotel a few years back and had one of the WORST experiences in my adult life. SCARY !!! Anyhew.... I am SOOO HAPPY I can stay in Sheepshead Bay right down the road from the BEST SEAFOOD Restaurant in Brooklyn - Randazzo's ! I Travel ALOT, and I can honestly say ..... Give the Best Western Plus in Sheepshead Bay a shot - you will NOT be Sorry !

Gotta say, these folks went far out of their way to be accommodating to me and my wife. They made sure we got a parking space, which was important since we had driven from Georgia. The room was excellent and the hotel was very conveniently located across the street from the bay and just down the street from the Brighton Beach and Coney Island area we wanted to visit. We walked to a nearby restaurant for an excellent meal and took a little tour of the area. The staff there was willing to let me leave my car after checkout for a while until we got back. I much appreciated that. Everyone was so friendly, and I appreciated that also, having heard all the stories about general unfriendliness in NYC. This southerner was well pleased.

I haven't stayed at a Best Western in over 6 years. I travel frequently for business and typically stay at Hilton brands. For this trip, the Best Western was closest and I decided to stay here rather than risk a long NY drive. I am so glad I did. The hotel was very clean and in a nice area for walking during the evening. The staff were wonderful, very friendly! My room was clean and each day, nothing was missed. I would definitely recommend this hotel and would stay here again if in the area.

Love the breakfast, fresh pineapple and mango, eggs and sausage. Clean, comfortable, great location. Will stay here again. The staff was very helpful and pleasant. The parking is a plus s well. Stayed here to attend a concert at the Barclay Center

Horrible. Booked months in advance, but was given a basement room as it was "the only room left". Shabby, run down accommodations, old chipped tub, dirty looking hallways. Although bedding looked clean and properly made up, was so disturbed by the room vibe, checked out 10 minutes later from a lobby decorated for Halloween with spiders crawling up the walls. Did a bed bug check online because I was afraid to sit down and it warned to check carefully before deciding to stay. I did not find any visible signs of infestation but was creeped out. I arrived at 12 AM to find their parking lot with a chain draped across. I called the hotel and after speaking to their operator who didn't seem to understand what I was saying, they sent an employee out to undo the barricade to let me park. I left shortly thereafter though it meant I had to drive home for hours in the rain, rather than stay here. Worst hotel experience ever.

Nice hotel with good location close to the metro , nice clientell and good breakfast . A little expencive bar but allower a very nice and comfortable stay in brooklyn . Cleaning room everyday was a great plus.

i enjoyed my stay at the best western plus brooklyn bay hotel i will be going there again next year if God willing my friends want to go as well so i told them let's go it is a beautiful hotel. thank you for you time

We had an absolutely delightful stay. The room was immaculate,modern,well equipped and comfortable. There is on site parking on a first come availability. The staff was accommodating friendly and efficient. It is conveniently located with access to public transportation as you,literally,step outside. There is a staffer at the front desk 24/7. A small gym and breakfast room are available on the lower level. We were most pleasantly surprised to find such wonderful accommodations at this location which is also minutes from a major highway.

I think the title says it all. RUN, DON'T WALK, away from this hotel. I also want to preface that this hotel was 18,000 points for one night, not a super cheap rate associated with a more expected low-star experience. First I was put in a basement room with the laundry and housekeeping staff, with the only window being right next to a public bus stop on street level. Could not get moved. The room was more like a dirty motel than what I've come to expect from a standard Best Western. The next morning, housekeeping came in 3 different times by 11:15 am, even with a do not disturb sign on. The front desk called 5 times starting at 9 am, who told me upon check out she was "calling to see if I was going to request a late checkout". All of that would have been understandable at 12 pm after failing to check out on time. I have never had hotel staff bothering me so much unprompted (and on a Sunday no less, not a heavy check-in day!) The whole morning I felt essentially harassed to leave, hours before checkout. But don't worry, I did leave and will NEVER come back!!

We stayed overnight while visiting Brooklyn for the Aquarium, Coney Island, and a very nice waterfront Italian restaurant. Nothing fancy but clean and comfortable. The location was convenient and we were able to park at no extra cost. The staff, especially in the Breakfast room, were very accommodating. The only drawback was because of the location on the corner of Emmons and Nostrand it was a bit noisy at night.

The Best Western Plus Brooklyn Bay Hotel is a good choice if you want to be near the airport but also close to Coney Island. I would stay there again. The rooms are clean, there is a 24 hour staff, the parking is free, the wi-fi works and there is a free "breakfast". The location is across the street from, what turned out to be, a wonderful, if not a little interesting stroll, along the waterfront. Across the street from this stroll are many restaurants, some of which are very good. The airport is 15 minutes away with good traffic. That said, the staff is friendly and helpful enough but did not seem too interested in going the extra mile to make us happy. We asked for a room away from the ground level and the reply was "we gave you a room already" ...said in a nice way but also with an attitude of indifference. Maybe it was the "culture" difference but regardless, I am mentioning it as a negative and so it is a negative for this hotel. All in all, the stay was fine and I would stay there again.

On July 20th at 2:02 PM, I (female) contacted the Best Western in Sheepshead Bay requesting room availability. I spoke with Reema R the manager on duty at the time. She stated there was availability, therefore I proceeded to the route and arrived at the location at 2:17 PM. Upon arrival while gathering my belongings to enter the hotel my friend (a black male) went in before me to begin the check in process. Reema R. saw my and immediately began to state there were no more rooms available. Stunned, he left the building and advised to me Reema stated there were no more rooms available. This is absolute blasphemy, as we literally just called. However, having knowledge within the hotel industry we were fully aware rooms can in fact go pretty fast, however we were very skeptical. Once in the car we called back the number and requested room availability and rates, Reema R then stated the rates and said yes we have rooms. Reema R, is the same person that stated in person (face to face) the rooms were fully committed. My friend then walked back into the establishment and confronted Reema, asking her why would she say there were no rooms prior and now I called using my voice and mysteriously there are rooms. Reema then began to tell the security to have him removed from the premises and refused to give her name and even took off her name badge. In 2018 this is completely absurd and heartbreaking to know we're still experiencing racism!! This behavior is absolutely unacceptable and was unwarranted. If Reema R is the representation of the Best Western Family I will never support this establishment again.

While looking for lodging as we were coming into town June 21, 2018 mainly for a 50th high school reunion we came upon the Best Western in Sheepshead Bay. The hotel was directly across the street from the IlFornetto Restaurant the reunion venue. Best Western was in the heart of a great location in Sheepshead Bay. While the hotel met our expectations by far, it exceeded in quality, friendly personnel. The daily breakfast and free parking is a Plus. It is close to JFK Airport and the area has many restaurants and fishing boats.

This is an older but clean hotel in a noisy, industrial part of Brooklyn. Likes: Good price if you get early bird Clean Breakfast Responsive staff Comfortable mattress that felt new (at least the one I had) Dislikes: - Take photocopies of your driver license and credit card front and back with no guarantee it will be destroyed or kept in a safe place. (After years of staying in NY, this is the first time I got this demand from a hotel.) - Thin walls and across from subway line/construction sites - Don't automatically email invoice at the end of the stay My top pet peeves were the photocopying of your credit card/driver's license with no safe storage guarantee by a random clerk. This really opens you up to credit card fraud that could very easily happen three months later, making it hard to connect it back to the hotel. This the #1 reason I will not stay here again. I had a lot of trouble sleeping because the walls are so thin, meaning you can hear other guests above you and on the same floor and because I was put in a room across from a subway line that was under construction! Not even by ear plugs drowned it out. I was given a discount after I complained but I lost a night of sleep that I really needed. Not sure what sound level is like from the other side of the hotel. Otherwise, this is an old and clean hotel with drab interior and exterior. At $130 a night with breakfast in the summer at the early bird rate it's worth it if you're willing to sacrifice sleep and personal security of your credit card!

We just made a quick stop - arriving at 10pm and leaving the next day by noon. Staff were friendly, helped us to order delivery after we arrived (we were starving!) and answered lots of questions about transportation, etc. Hotel isn't fancy but it is clean, has been updated and offers breakfast. Breakfast is basic but again, we were just making a quick stop. Cereal, toast, bagels, yogurt, juices and coffee. Quite happy with our stay!

This was our first stay and we were impressed by the front desk employees who were professional and courteous. Our rooms were clean and roomy. Everything was available i.e. small fridge, WiFi, and continental breakfast.. The breakfast employee catered to everyone,s needs. My husband and I were happy to be able to walk to excellent restaurants like Il Fornetto. The scenery is beautiful whether you are there in the morning or evening. We look forward to returning there since my family lives in Brooklyn in their small houses.

The room was beautiful & very clean. Looked like everything was updated. We checked in early & we got our key right away. Staff was friendly. I will definitely be staying here again when I'm in the area.

My check in was speeding and quiet. I had a basement room, and to my surprise was just as beautiful as the rest. The room was very spacious, warm and the bed was oh so comfy. I wish I could have stayed longer. I had a wonderful quiet night.

The rooms were nicer than I had expected. Everything was very clean and updated. The beds were extremely comfortable and it was quiet. Kamran, the hotel manager, and his wife were very friendly and invested in our having an excellent experience at their hotel. Breakfast was very generous as well. I highly recommend this hotel.

Relatively nice hotel, especially for that areas of Brooklyn. Everything is relatively new, seems to have enough parking spaces, even though I stayed there during the downtime (middle of January). Housekeeping service is horrible. We ordered it once on the second night of the three night's stay and it seems that the housekeeper did not even enter the bathroom: the empty shampoo container and hair remained in the shower, a dirty towel was left behind the door, and the coffee maker tray that I left for them to wash near the sink was just set aside (not even put back into the machine) unwashed. In general, would recommend staying there, just be prepared to tell the front desk to clean your room again

There are very few places to stay in the Brighton Beach area of Brooklyn. This hotel is quite good. Breakfast and Parking is included. It's just a 5 minute drive to the Brighton Beach area. I had family visiting and they were all happy with their stay.

I stayed at this hotel for a few nights at the beginning of December. Reema was particularly helpful during my stay along with Pablo who helped me with my luggage. My room was lovely! Truly the photos on here do not do the rooms justice! The accommodation has been practically and very tastefully. I was very content and even extended my stay by another day! I would definitely return to this hotel!

We stayed for nine days over Christmas and from the moment we arrived the staff could not have been more friendly and welcoming. Our room was newly decorated with every modern convenience,spotless ,and with the most comfortable bed ever. Housekeeping staff could not do enough. Breakfast catered for every taste. Security perfect. Numerous restaurants right on your doorstep. Transport so convenient. I would highly recommend this hotel with the most professional and friendly manager and staff. Ann and Michael

easy and comfortable and reliable enjoyed my family , for the Christmas Holiday , ....rooms were warm , thick towels and comfotable beds . I would books this in a minute when family comes. the am breakfast was well done

The location was wonderful, near Sheepshead Bay and some good seafood restaurants. The rooms were neat and clean; the breakfast buffet was nice. However, we had selected that particular hotel for the free on-site parking, yet it ended up costing us $450 because our rental SUV got dinged by somebody in the teardrop-shaped parking lot, which is difficult to get out of (you need to do something like an eight-point turn) once it gets near full (after sundown every day). Some nights there wasn't any room left after we came back from dinner and we had to look for parking spots on the local streets, which isn't ever easy in Brooklyn, due to all the various regulations and hours for different days.

The front desk staff was really nice! They were able to check us in early which was great since we wanted to get into NYC quickly. The rooms were very clean and fairly good sized. Good location near the shoreline of Sheepshead Bay.

Arrived at 10 pm after a long day only to be told that the free parking was not 'guaranteed' and we would have to find street parking in a timed area. Drove around for 30 minutes before finding something about 4 blocks away - had to lug our luggage into the hotel. We were placed in a basement room which was 2 doors away from the breakfast area, where there was a HUGE party going on until 2 in the morning. People were going in and out of the door to the garage which SLAMMED every time it opened. I tried calling the front desk to complain and they said they would "see" what time the party was scheduled to go until, and I never heard back. Tried complaining upon check out but the front desk attendant said she could not help and would let her manager know. I've now called 3 times to speak to a manager but have yet to reach one! Room and breakfast were fine - nothing special but comfortable enough. We would never return though.

For the record, I am a Best Western Rewards Diamond member and as such, I'm entitled to certain amenities. I have stayed in probably 35 – 40 Best Western hotels, for hundreds and hundreds of nights, across the United States; as well as other hotels especially during my work career. I mention this only to show that I have a certain amount of experience. I love getting good reviews and I hate giving bad reviews. This is a good review: This was my second stay at this hotel and it is becoming a favorite especially because of the staff, location, and quality offered. It is located in Sheepshead Bay, Brooklyn which is filled with many different restaurants and has become a rather trendy area. It is only a few minutes to either the Belt Parkway, if you are driving, as well as public transportation. It is perhaps 20 - 30 minutes from JFK airport. The rooms are large, clean, and very nicely decorated. I did not have the breakfast so I cannot comment on that. The one drawback about this hotel is the parking. Parking is free but limited and because it is in a high use area, street parking is also difficult. However, I fully recommend this hotel both for couples, family, friends, and for those who are traveling solo.

Best Western in Brooklyn was a very nice hotel.Very Clean and rooms have a modern decor.Staff was very helpfull. Breakfast was very good .Had a variety .Has a parking garage ,but i found it a little tight to park.Other than that it was a very nice experience..Recommend if you are staying in brooklyn

In comparence with Europe its rather expensive. But for States its Ok. The Breakfast was good enough and rooms are clean. But because of the location in rooms are very nosy. The road behind my window was busy and the windows are too weak to pretend this noice... so I was hard to sleep. And its a litle bit far from metro. ( 15 minutes by walk) Anyway, for the business trip its ok for 3-5 days to stay.

Very good location for inner city travelers that do not want to go to Manhattan to stay for a couple of evenings. Not far from Kennedy airport and Coney Island. Buses and a Subway nearby. Close to many restaurants .

This hotel was great value for the cost paid. The hotel was located a short walk (15 min) walk to a subway station. It looked great from the outside and our room was very comfortable and roomy. They also had a very nice breakfast with hot items as well as the usual cereal and toast options. We really enjoyed our stay.

Came in recently for a trip. The room was decent (luckily I didn't get a basement room), there were some upgrades that were done, but you can tell they still need some work. In my case, the bathroom needs a new paint job, the door and wall paint is peeling and chipped. Shower water pressure is fairly weak and water isn't hot enough. If you are visiting during cooler seasons, the hotel is pretty cold in the common areas including the lobby. Be aware, there is a lot of road nice that you hear. Breakfast is also included which is nice, but nothing special - your typical free breakfast staple items.

Rooms are small but decor is very nice, walk in shower also. Breakfast food, eggs, bacon, sausage, a no for me. Eggs cold bacon and sausage tasteless. Dining area nice with a booth. Front desk was a little slow with checkout and there was only one couple in front of us. Pleasant though. My biggest complaint security for that back exit door especially when people are sleeping right in front of it. Also door leading to parking lot was cracked and taped up. Until these security issues are addressed, I would not go back or recommend the hotel to anyone.

Hotel was clean, Breakfast was better then most. The noice level from street traffic really bad. Need double paned windows. Also on the 4th of November at 2or3am 3 or 4 young men were on the corner , yelling at cars, kicking bus sign , climbing the bus sign . I was very afraid . They could have come into hotel lobby at any time. Hotel has no security. Nor did hotel staff call police . Also glass door to parking lot cracked and just taped together. Why not repaired,

This hotel was very cozy and all the amenities were good. Good value for your money. I would recommend this hotel to anyone in the New York area and seeking somewhere central to stay. Staff were great and the rooms were quite comfortable.

This Hotel could use some updating. Room and bathroom size were ok. Chair was missing from the room, never replaced even when commented to front desk. No place to sit but on the bed. Parking is definitely at your own risk! Two extremely small lots. One with worn plywood over a huge drop off, the only way in or out of the upper lot. The lower lot was almost impossible to get out of because it is so small. The breakfast was always late in setting up, no variety, everything is microwaved while you wait to eat. The staff at breakfast was nice and tried to be helpful. Front desk staff seems unknowledgeable, not very helpful. The location is good for restaurants, public transportation and Coney Island. Don't think we would return to this Hotel.

Everything was great. Location was great for a walk and to restaurants. Near bus stop to take to train. Its located near the bay allowing for a good night stroll. Everyone was so professional and respectful.

Thank you so much, was cleaning room, bed was comfortable, nice areas located, very nice view from the room, fee parking, we were very pleased with everything, thank you so much you're business. We will stop again and again.

This was our second stay at this hotel. We have been impressed during both visits by the cleanliness of the premises.It seems there are people cleaning 24/7! I passed the breakfast room on my way to the ice machine at 4:30 PM and saw a young woman washing the WALLS! There was a parking glitch the afternoon we arrived due to repairs on the upper level parking ramp, but staff was very kind to accommodate us in the VERY LIMITED basement level parking area. A very safe place to stay. Plenty of convenient dining options within walking distance. We will return whenever we visit family members in Brooklyn.

I have stayed at this hotel twice and was pleasantly surprised and pleased both times. Clean and comfortable. It is in a nice location right across from the water. Accessible to the subway. Would stay there again.

as you can see by my reviews below, I LOVED THIS HOTEL. Tried to call hotel to make a reservation for several members of my family for a Brooklyn family reunion. MANAGEMENT: I called at 8:53 tonite, 9/27 to try and make a reservation for several rooms and whoever answered phone hung up on me, your biggest fan! i called several times immediately after and no answer. then i tried again and asked him what his problem was. He YELLED at me and hung up on me again. I guess me and my family will find another hotel in Brooklyn to gather....like that will be a problem. what a jerk. what happened to the wonderful people at the front desk who used to answer my calls and book at room at was once a wonderful place to stay in Brooklyn. Will never all again. will never go to this hotel again. Bully's answering the phone is a real bad idea.

Accomodations were very good. Sleeping was extremely comfortable. When we first stopped by to make a late reservation just 5 days prior, we were offered some great discounts we were not expecting. If we needed directions in finding a particular store, the staff was very knowledgeable.

Nice, very clean hotel with very helpful and nice staff ! Good continental breakfast. Nice contemporary design,especially did like the shower cabin ! Cleanness is a #1 priority for me and it was spotless. Staff at reception area were very nice and extremely helpful when we got a problem with directions around NYC.

Good hotel-parking is terrible. Had to street park-on a Saturday night-in Brooklyn. I was told the parking would be available and when I arrived it was not. the hotel was great besides that. Close to many restaurants and the breakfast was really good.

Stayed at Brooklyn BW due to business since it was near a customer. Now that this property has been updated to a BW Plus, it's much better than before and the modern rooms offer all you need for a short stay. Bathroom is modern and efficient, high-speed internet and cable television work well and there are various dining options within walking distance.

It amazes me that expensive hotel chains STILL do not pay attention to what the customer, esp a business traveler, needs. THIS hotel does = 1 - enough plugs/connections for phones and laptop 2 - shower, not a tub (who takes a bath in a hotel? Ick) 3 - toilet that was high enough to be comfortable 4 - TV ON WALL!!! This is my benchmark - why don't ALL hotels do this!?? 5 - AC was easy to regulate and not loud 6 - breakfast sausage patties were delicious (not a big deal, but still nice!) And the desk personnel were very pleasant and helpful. I will definitely return.

We stayed for 2 nights and were very satisfied. The employees are very friendly, knowledgeable, professional. The only problem is parking. After fixing it (they are working on that now) it will become an excellent Hotel.

Stayed there 10 years ago, returned last week. The hotel is completely redone. Rooms are decorated nicely and room was always cleaned to perfection each day. The staff could not have been nicer. Great location right in the heart of Sheepshead Bay. Will definitely stay there again on my next visit.

My stay at the South Brooklyn, Best Western Plus Brooklyn Bay hotel was very good. The room and bathroom were up to expectations. the staff were all helpful and welcoming. The location is safe and lovely for a single woman to walk day and night. I look forward to my next visit to South Brooklyn and will stay at the Best Western Plus hotel again. Carole Montreal, Canada.

For the location and the price, I think this was a clean, comfortable hotel. We were visiting Coney Island for a concert and the amusement park and one has to take an Uber or taxi to get to Coney Island but it is close. It looks like the hotel was renovated recently and the staff was helpful and the breakfast wasn't bad considering it came along with the room. It was nice that it had free parking though the parking lot is somewhat awkward. I would generally recommend this hotel.

This is our 3rd stay at the Best Western Sheepshead Bay. It is a great location, close to many beautiful beaches and great restaurants. The area is very easy to get around cabs, subway and UBER are very easily accessed. The hotel is very clean and comfortable, easy to get in and out of, traffic wise. Looking forward already to our beach trip next summer.

I booked a room cost $175 plus tax with city view. When we arrived to the hotel we got the room in the basement close to huge laundry room. The 'city view' was half under the ground and half at boots of people walking on the street. When I asked to change the room I was told this is the only available room, it was midweek and empty parking. Hotel located at the corner and bus stop 20 feet from hotel windows. I will NEVER be back to this hotel!!! Shame they call themselves Best Western name!

We are always greeted very friendly, room is very well equipped and the beds are very comfortable, all staff is very helpful and friendly. The area of this particular hotel is accessible to travel, food and entertainment. I would highly recommend this particular Best Western

This south Brooklyn hotel is reasonably-priced & easy to get to - even if you are driving. Nice, pleasant location with restaurants close by. About 20 min to walk to the train that goes direct into Manhattan. Parking is free, but cramped. The room was small, but very nice, appearing to be newly decorated & tiled. They also have one of the nicest breakfast rooms I have seen, as well as decent breakfast food.

Love it here been there many times with husband. Rooms very clean and love the new decor. Lobby fun to sit and watch guests in and out. Breakfast is fine and plenty of seating. Great place to stay in the Sheepshead bay area and near Rollin Roaster. Front desk workers always there and been there for a long time and love to chat with guests about what did they did or help with what to do.

We visit family in Breezy point down by the beach a couple times a year and this is the best option in the area. (Don't stay at the Comfort Inn a few blocks away, by the way). The rooms are nice and clean with spacious walk-in showers. The staff seemed mostly pleasant, and they have your standard hotel continental breakfast. A few things in the hallway looked like they were in need of repair--there was a taped-up broken glass door, for example. The real kicker is that parking is not guaranteed, which is a problem if you are trying to street park on a Saturday night. They have parking areas, one above ground and another under, but the spaces are VERY tight. Still, this hotel is the best place to stay in the area.

During the check-in, employee at the front desk did not instruct me at all that the room that I have reserved (with one king bed) was not available and yet proceeded to check me into a two-queen bed guest room. When I have arrived to the room, my girlfriend and myself have contacted the front desk via room phone and asked why were we checked into a room that we did not ask for during online reservation, nor we were told about it during the actual check-in. The front desk employee has said that "well the room that you have reserved with one king bed is in the basement". The employee has added that it is an upgrade to what I have, but clearly it wasn't. I honestly didn't know what to say to that kind of response. There was no assistance or any further suggestions from the staff if I even want to move into the room that I have booked or appologies for the inconvenience. We have asked for 20% off for the stay and the employee has agreed to do so. I have yet to see that 20% to reflected on my bill... Not sure if I'll stay here at this location again.

Coming back to Brooklyn for my 50 yr Lincoln HS reunion. The Best Western in Sheepshead Bay was a perfect location for my friends and I. The staff was helpful and pleasant. Breakfast was healthy. The treadmill wasn't working ;-( ... So I got to walk by the bay. That was fun! I would stay there again!

We only stayed for 2 days and 1 night but the over all stay was comfortable quiet and clean. The only issue was the guest parking, we were able to park on arrival but when we stepped out for a few hrs there was no available parking in the parking lot when we returned .Otherwise we loved the hotel and the room and we plan on making this hotel our go to hotel.

Normally, I use the Comfort Inn across the Street. This week decided to stay at Best Western. Worst decision I made this week. This place is terrible. The front desk guys are rude and clueless. Management is no existant. Avoid this place at all cost. So upset that they took my money. Did not even stay the full night. Parking is also non existant. There is only like 10 parking spaces for the entire building! Good luck finding parking. However, they do cord off additional spaces so no one can park. Not cool. there is no spaces on the street either. The restaurant patrons and neighborhood residents monopolize the spots. . Internet was nonfunctional and disasterous. Numerous restaurants in the area. Spend you money on a place that will respect you. We will never stay at this place again.

Parking is horrible, but hotel room is well made, walls are not thin, you can really feel the privacy. The night staff was very good at handling situations. When you come to the hotel late on a Saturday and it's fully book, no parking, you'll know you get an irate customer. He handled it well for me as a customer not to lose my temper and later on offered assistance. Top rated service!

The hotel was extremely clean! The bed was perfect (clean and comfortable). There was plenty of hot water for long showers. The breakfast had hot and cold foods. The eating area was maintained constantly. The food didn't run out and the entire room was kept very clean. The staff was great. All of them were very helpful and courteous. I would definitely stay again if I were ever planning to return to NY (I'm not!). The staff were truly the nicest people we met in NY!

Stayed here to go to a spring baseball game in Coney Island. The hotel inside and out is very clean. Location has bus stop right out front and subway several blocks over with ample places to eat in very close proximity. Staff was extremely helpful and pleasant. Room was perfectly sized and very clean comfortable and new. Not very much street noise, outside of the group who were singing while walking by. Hallways were a bit chilly, but your not sleeping in the hall. Breakfast area was cute and was a step above continental breakfast which was nice. We are planning on coming to area again, and will definitely stay here.

Stayed here recently while visiting family. Clean, renovated rooms with free parking. Yes, free parking in New York! They offer a good complimentary continental breakfast, and an excellent Italian restaurant is across the street- Il Fornetto. Special thanks to the night desk person, Kabir Ahmed, who provided excellent customer service when we arrived.

Although we made hotel reservation, we were unable to utilize the facilities as we were unable to find a parking space. We arrived at the hotel approx. 6:30 PM and were told that no parking was available and we should attempt to find it in the neighborhood on one of the side streets. After driving around for roughly half hour without success we asked the hotel clerk for a refund. Was told by the desk clerk that it was not possible as the hotel would have to provide same consideration to other guests in similar circumstances. At this same time there as another couple in the lobby that had been driving for an hour without finding a parking space. Hotel suggestion was to drive some more. Corporate office was not helpful in refunding our deposit.

There are 30+ rooms and maybe 20 spaces. If however, you want to catch a bus - don't worry there will be one outside your window every 15 minutes. The hotel also has not upgraded to chip card and will swipe your card and then take a copy of your ID - definite ID theft potential.

This place is the best, price is reasonable. Rooms are brand new. Staffs went beyond their way in helping me out with directions. Excellent internet connection. If you want to stay in a good clean hotel . This is the place to be.

If, you want to stay away from city crowd. This location is the best for the price and comfort!. Rooms are large & upgraded. Much better then Manhattan area. I have been in so many different hotels. I never knew about this place. Until one off my friend mention about this place.

Came in for a family event. Walking distance to subway station. Felt hotel was over priced. Rooms were good, beds very comfortable. Breakfast was adequate. No staff at check in desk upon arrival. Would return to this hotel if rates were lower.

This is the second time that we stayed at this hotel. We had a good experience each time. It's been updated since our first stay. The staff is friendly and helpful. They welcomed us back. It had been at least 4 years since we had been there and we were still in there system. They had a great breakfast. They call it a continental breakfast but it's beyond that. There's scrambled eggs, sausage, waffles, yogurt, great coffee and even honey for your tea. The room was large by New York standards and very nice.

Close to Coney Island park. I came here for an interview. Easy access, friendly staff. Quick simple check-in. Elevators available and tea/coffee in lobby. Room was clean, spacious, and quiet. Coffee/tea available in room. Nice layout / setup. Standup shower (no tub, at least not in my room). Pretty good breakfast (hot and cold): eggs, sausages, waffles, breads, pastries, muffins, fruit, cereal, yoghurts, beverages, lots of spreads too (nutella!). Breakfast area kept clean and constantly maintained during breakfast time. Not entirely decided whether the room is worth the price, could be a little better priced (especially since it is pretty much all the way south Brooklyn away from downtown Brooklyn, let alone Manhattan), but not a deal-breaker.

Me and my fiancé checked in they were soo nice at the front desk and one guy even joked that my fiancé looks like football player Marshawn BeastMode Lynch lol! They were very helpful there's limited parking but they made sure we had a park and made someone move for us someone was parked in handicapped park without a sticker and because of my fiancé disability asked them to move which was very sweet of them. I will stay here again

This hotel was spotless, the staff was helpful and courteous. We felt secure in the surroundings. This particular hotel was perfect in convenience for our trip venue. We had read that there wasn't good enough parking. although the 2 lots were small we were always able to get a spot either there or right on road next to Hotel. This made our stay more pleasurable

Stayed here for a weekend with two small kids. Good location, clean and comfortable. Staff were friendly and helpful. Good selection at breakfast (although better on the first morning). Parking is limited but I didn't have a problem finding a spot either day. Our room was located on the main floor which i was concerned about since my kids are sensitive to noise but it was really quiet and we all slept well. Walked around the neighborhood a little and felt very safe. i would recommend this hotel to others.

booked 2 rooms both were on the 2nd floor, rooms are clean and comfortable with a mini fridge and plenty of storage. At times it can be a little noisy from outside traffic and or other rooms. There is a complimentary expanded continental breakfast, with both hot and cold items on the basement level. There is a musty smell at times in the basement so request a room on an upper floor. Staff are all extremely friendly and helpful. Parking is very limited and tight with restaurants in walking distance

We were very pleased with our stay at this hotel. It was newly renovated, clean, and in a good location. We were going to a concert at the Ford Amphitheater at Coney Island. All the staff were friendly, the breakfast room has a lots of room and the food choices were fine. The only issue is that their parking lot is small, spaces are very small, and hard to get in and out. There is street parking, but it was hard to find a space. This was a very nice hotel to stay out. The room was very comfortable and modern.

Paying this amount per night and no parking. The food (breakfast) was cold or warm. The room was nice and clean, . beds to lumpy, the shower had very low water pressure. The hall ways were way to hot.

Only hotel we can smoke. This hotel is nothing special. What attracted us, is we can smoke here, and we smokers. Room was a little durty. Other tenant forgot his cigs in the bathroom, and they forgot to clean. Too, toilet was not cleaned. This room was ok, but old furniture and advertised renovated. Very humid too. Breakfast ok. Perfect for us, because we smoke.

Stayed here one night for a business trip. The room was renovated and clean. It's within a few minutes walk from many restaurant choices on Emmons Street. There is parking in the back and free breakfast on the morning. Coney Island is a 10-15 minute drive away

Was going to Coney Island for a concert at the new Ford Amphitheatre and needed a hotel for one night. Selected this property for price/location. Was happy with the cleanliness of the property and the pleasant staff. Bathroom was updated with walk in shower and was very clean. Room was clean. Beds were not the most comfortable but were fine. Parking spots are VERY limited at this property so if you have a car, better to leave it there and walk or taxi around. Overall good experience and would choose this property again.

Im very impress with the new look on and within Best Western. For I'm not a big fan of this brand it is an eye opener stay. Under new management and renovations, made the stay comfortable for my kids and wife. Warm breakfast clean room and staff, there was much little fault we could find. Great neighborhood with middle eastern restaurants, 1 franchise bar n grill and a hip strip on the waterbfront. You'll also enjoyed a 45 year old fast food restaurant (Roll & Roaster). With a few more house keeping personals and a little more variety in the daily breakfast. It could be a summer stop for driving or fishing travelers. Enjoy

Terrible place! Staff unfriendly. Booked a non-smoking loft room, as advertised and was given a basement smoking room with a porthole window that was opening onto the street at street level and with a smoking sewer just outside. Smelly, humid and simply dirty. Not the loft suite that was advertised online. There was no vacancy, so no other room was available. However, we did not see any other guests during the day or at breakfast, which was really gross. Next time in Brooklyn, I'll be staying somewhere else. This rat hole does not even deserve one star. And it cost almost $300 for one night.

Parking insufficient for guests. Parking facility terrible. Good for people under 40 Good restaurant area. Restaurant Row View of Sheephead Bay Walking distance to beach if you are young. Can take Boat Ride to the Rockaway's Can also fish off pier

I was pleasantly surprised with this hotel. I usually expect best westerns to be a lower end hotel. The rooms here were just upgraded according to the manager. Very modern and exceptionally clean. The beds are extremely firm so do not expect pillow top mattresses here. Nice staff and decent breakfast. The parking is free but there are way less spots than there are rooms (but this is NY so that is the norm). We counted 14 parking spaces for the whole hotel. There is free on-street parking available. Overall, very good experience. Its close to numerous restaurants and attraction and very reasonably priced. The shower door is just a half clear glass. Very unique. On the whole, I would recommend this hotel. Comfortable and clean.

This hotel far exceeded my expectations. The room was very nice. The staff was super friendly and helpful. We were in town for a concert at Coney Island. It was a 10 min cab ride away from our destination. Breakfast was good.

Very nice staff, nice and clean room with comfortable bed, clean hotel inside and outside, free parking, walking distance to many restaurants, stores and the beach, nice view on the water. I will recommend anytime and I will definitely go back. Thank you

A number of rooms in the basement; faint odor in room; shower had very low water pressure; bathroom door stuck--alot! We selected hotel based on location for a party we were attending. There were no other hotels in the area. It worked well for location, as we could walk to our destination.

Don't stay by the door. it smells like smoek there . if you likek so smoke it's fine otherwise don't do it. unless your on the higher floor then it's ok. but that's the only way. they have wifi to pokemon on hahaha. pokemon that's funny

I was very disappointed with the room. I had a late check in and after driving all day just wanted to lay down in a nice clean bed. When I turned on the lights, there was a spider web from the ceiling to the light and the spider was sitting there. I killed the spider and thought ew. Then I went to the bathroom and found one in the shower near the drain. At this point I felt like I couldn't even get under the covers in the room. There was no internet and I felt ripped off. For $200 I should have been able to have a clean room without spiders and some internet.

They advertise "well appointed loft guest rooms" I booked a non-smoking double room to attend a wedding in the area. When arrived, the room was smoking and in the basement. The management needs tips in hospitality. Did not have another room, so it was take-it-or-leave-it! After discussing the issues with the Best Western 1-800 number rep, I was offered to leave without penalty... really? They could not find another Best Western in the area, so the manager called the car service for me. At that point I left and they charged me the full price of the room - almost US $300. NEVER AGAIN! I am disputing the charges, but the hotel insists that I requested a smoking basement (dirty, smoky, dingy, humid, damp smelly carpets!) - even with Asthma. I sent a complaint letter to the president of the Best Western International, and the reply was "we are sorry we cannot resolve the issue to your satisfaction and won't refund you". Best Western International, Mr. Kong, President and CEO! Horrible hotel, horrible service, horrible rooms, horrible administration.

We stayed here for 5 nights. Rooms were clean and modern. Grounds were clean as well. Nice area lots of restaurants. A good walk to the train but doable. About an 40-50 min ride to Manhattan. Breakfast was good everyday. Eggs, sausage, bagels, muffins, cereal,yogurt. The Parking lot isn't huge but we always found parking no problem and the hotel was booked completely. I would definitely stay again. Staff was great!!

The Best Western Plus in Brooklyn Bay is an excellent place to stay while you're in Brooklyn, especially when you consider its amenities, its location, and it's cost. I've stayed there every year since 2013, and each year the Brooklyn Bay Best Western has taken strides to make their hotel better. This past year, it would appear they've upgraded the back splashes in the bathrooms, along with new hardwood floors, which give the rooms a very clean and warm aesthetic feel. Additionally, the front desk staff (I dealt wtih Kabir and Jacqueline) are most helpful, especially when it comes to finding places to eat in the area. Definitely recommended.

Good for parking and only about 22minutes walk from Subway station and there can't be many Hotels in New York about which that is true. It's a small Hotel but probably all the better for that and still good choice of breakfast without needing to queue.

Very clean, nice location staff very friendly was in walking distance of different places right near the waterfront so if you want to do any water activities this is a great place to stay. Free breakfast served daily which was great nice way to save money when traveling with your family. I would stay here again and would recommend this hotel to others.

Really nice place.. Enjoyed the people and the experience. I will definitely come to this hotel again the next time that do similar business in Brooklyn. Close to restaurants , movies, the ocean front.

Great location, near all the beaches, fishing and great restraunts . Has parking lot. Also only 30 min into New York city.the best room was very good. clean. At night you can go for walk along the bay, fishing boats, cruises and plenty of outdoor places to drink or eat.

Very nice hotel just stay on the first floor. The staff was very friendly and helpful. The rooms below the first floor in the basement are smoking rooms. The smell comes up into the first floor rooms. There was a strong odor in the room including the smell of weed.

Not one problem with a group of 30 people (17 hockey players and their parents) staying at this hotel. Would recommend to anyone - anytime - any place. Everyone was so helpful and was the hotel was spotless. Everywhere you looked, someone was always cleaning. Made us feel very safe and comfortable.

Very good hotel , good stuff, good location. Very clean rooms, I will recommend this hotel to all my friends and family.It has free parking. Please make sure to park your can not to late. We are staying here all the time when coming to Brooklyn, NY.

This hotel was nice and clean. However, I had take a smoking room nothing else available at the last minute. I am not a smoker so it did reek of smoke. The air condition made loud noise all through the day and night even after maintenance man claimed he fixed it. Breakfast was a little more than continental with meat. Glad to see turkey bacon but it was not cooked. Price was high for a best western but i guess in nyc everything is expensive. The hotel does have parking that is a PLUS the camera's are right in the lobby at the front desk.

I was concerned about the quality of this hotel because the quality of Best Western hotels vary so greatly. This hotel was a very pleasant surprise. The rooms were comfortable and quiet. The PLUS realistically represents the stepped up room with nice sheets, quality pillows, and decent furniture. You need a car to navigate the neighborhood and can park on site on an availability basis. The spaces are narrow and awkward in placement. But, have patience to park. It is better than finding parking on the street. Coney Island beach and amusement park are nearby. It was fun to visit.

Our room was on the first floor facing Emmons Avenue. It had two King Size Beds, a walk in handicap shower in a large size bath room. It is an immaculate motel, the beds and pillows are very comfortable, a good flat screen TV on the wall, ample closet and drawer space. Breakfast is served self service daily in the lower floor cafe. Coffee is available all day. Each floor is accessible by elevator. As you enter there is a lift that takes you to and from the lobby. AC and Heat is controlled by each room. Car Service would pick us up and drop us off in the parking area which was very accessible to our room. Several restaurants are within walking distance. I have difficulty walking and found this moyel to be perfect. The staff are warm,courteous, and helpful. This was a Home away from home

Great place to stay, conveniently located on the bay and many restaurants. Short walk to all trains if you want to go to Manhattan. Breakfast is included and offers a large variety for everyone's diet preference. Rooms are clean and modern, bedding is very comfortable. The staff is very helpful and friendly

When we are in Brooklyn we always stay at this Best Western. It's very clean , a super shower. Only set back is small parking lot. Over all this is a very nice hotel. Right near the water and plenty of restaurants in the area for breakfast if you prefer to have a big meal.

Stayed here for a week in March. Very nice front desk staff and very accommodating house keeping. The room was absolutely beautiful. Didn't like that we were per say 'underground' but the rooms were beautiful. The area is quiet so the room was quiet. The downfall was the parking lot is small and narrow. It was hard to maneuver out of it. But very thankful it offered parking as a lot of hotels do not in Brooklyn. Will definitely stay here again

The Hotel was very good. The only negative is parking is limited and there is very little street parking available. Room was very nice, bed comfortable and cleaned nicely each day. Staff was pleasant.

Comfortable surroundings, clean, helpful staff, centrally located with free parking. Breakfast was ok the typical coffee, eggs, bagel, yoghurt, etc. Several decent restaurants within walking distance.Would consider staying there again next time I visit NY.

Great hotel to stay at - clean. Under construction all the times I've visited but it didn't effect my experience (no noise waking me up or anything like that). It's a bit far from things if you are not with a car but PLENTY of car service options.

Very good,clean hotel with excellent service, Very good location, close to JFK international Airport and shops at Brighton beach, Rooms are very clean, parking is free, but not available all the time,

I Just had breakfast i was attended by Marisol, she was the absolute nicest. !!! :) would definitly be back ! Plus it is beautiful both lobby and breakfast area are great! It was also very easy to find

I was at this hotel on October 2015 for 2 nights ,and on March they put us in a room 2015 for 1 night.. ( room# 311) My first 2 nights they put me that had no heat... when I told them about it.. their response was " there is nothing we can do about.. in march they put me in a room that had beautiful heat but the heating system made to much noise when it turned on making it diffcult to sleep..

I was beyond thrilled with the customer service of this hotel. During my stay, Kabir A. did all that he could to ensure that all of my needs were met and I was taken care of. He, along with his staff, went above and beyond to provide excellent customer service to me. I will recommend this hotel to anyone staying in the area.

Overall a nice hotel a clean well laid out room with new furnishings. The bed was comfortable. During my stay the hotel was being renovated so there was construction dust dirt and debris throughout the common areas of the hotel. However the rooms were clean and the breakfast was good.

We were in town for a funeral and this Best Western was the closest to the funeral home. We were only there for the night but it was comfortable, newly renovated, and clean. The breakfast was adequate and had enough of a variety for all of us and nice hot coffee. Not sure in that location and that price what more you could want. All the employees were efficient and courteous. Only complaint was the heating unit was unusually loud but it did not interfere with our sleep...not really a problem and we didn't mention it to the employees so would not be fair to knock them or the hotel down for that. We would probably go again if we go back to the area.

Very, very high price ....on the 1st floor it stinks of cigarettes and more than more than a cigarette ...check out very early ....TV channels few and yet pay for a package of channels....breakfast is cheap ...nothing to choose...

I reside in Florida,and my mother in-law passed away and lived in Brooklyn N.Y. With my head in spins from the sad news, all I could think about now was where I and my family were going to stay in Brooklyn for the funeral. I called Best Western in Sheepshead Bay and explained my situation. Without hesitation, they booked me a double room. Once we arrived, the staff was so friendly and accommodating. The hotel and room was clean and comfortable, the service was great and the staff was very friendly. And to my surprise, they even offer a free breakfast buffet, eggs, sausage, make your own waffles, muffins, bagels, cereals and so much more to mention. Would I go back? Absolutely! I personally want to thank Best Western for making my grieving time comforting. Thank you.

I was extremely upset with this hotel. They advertised free parking, which I had checked when I booked the hotel. It was not until after I signed in that I was told that the parking was on a first come first served basis. There are only 15 spaces for 48 rooms!!! There was absolutely no place to park either in the lot or on the street. I ended up driving home 2 hours and never used the room. The hotel refused to issue a refund for my 2 unused rooms. I am extremely dissatisfied with the hotel and the website. This is false advertising and very misleading.

Excellent hotel and so conveniently located with exceptional and friendly staff. The rooms are great and all the extra's and help was available 24 hoursa day. In particular the night staff was extremely helpful and knowledgeable about the area

I was extremely lucky to meet with supervisor Kabir Amed, who was very helpful and professional. Everything we asked for was resolved. Definitely recommending to my friends. Area is full of nice restaurants and bars.

It is the best place in the area and the staff are very professional and helpful. We were there for a sports meeting and it was the closest place. It is a quiet location one of the other hotels in area is next to a crazy nightclub. The staff did their very best to make sure we had a nice stay. There was always parking in their lot. The area is middle class-industrial and bayside. The hotel rooms are nicer than the common areas and lobby, which are utilitarian and not new.

I was extremely upset with this hotel. They advertised free parking, which I had checked when I booked the hotel. It was not until after I signed in that I was told that the parking was on a first come first served basis. There are only 15 spaces for 48 rooms!!! There was absolutely no place to park either in the lot or on the street. I ended up driving home 2 hours and never used the room. I am now contesting the charge as the hotel refused to issue a refund for my 2 unused rooms. I am extremely dissatisfied and the website is false advertising, and misleading.

Trying to save some money, we decided to head outside of NYC and give Brooklyn a whirl. We were not disappointed with the hotel. In fact, being just across the street from the water, it reminded us a little bit of San Francisco. The staff was very friendly, the room was smaller but comfortable (and appeared to be recently remodeled) and there were tons of dining options near by. We hiked it to the subway station, where several people we talked to found it a bit strange that we were all the way out in Brooklyn, but everyone was helpful and we felt very safe. A great part of our trip was discovering how well Hollywood has captured the look of Brooklyn. When we got to the subway station, it looked just like something you'd see in the movies. The hotel is also very close to Coney Island, so we took an afternoon to eat Nathan's hot dogs, ride the giant wheel, and enjoy the aquarium and boardwalk. Overall, a very pleasant stay and we'd recommend it if you don't mind being away from NYC and doing a bit of walking.

Clean hotel, reasonable rates, pleasant staff, easily accessible. Will definitely not be my last visit to this hotel. Only part I don't enjoy is having to have a certain amount of characters to submit this review!!

Checked in on 12/15/15 @ 1:30am Checked out on 12/15/15 @ 11:00am Hotel is under contraction so fixtures are missing and there is a district smell of Spackle. Room was clean and breakfast was simple but adequate. At 8:55am the drilling and other construction related sounds could be heard which was very disturbing however I was already up.

good location, clean, quiet, great staff, interesting selection for breakfast. A good find I will absolutely stay here in the future. I had some dinner sent to my room from nearby Italian restaurant. Food was great just a good night overall.

Rooms were quit nice and updated. Our room was clean. Beds were okay, and bathroom was pleasant. Only real complaint was breakfast. The packaged yogurts were the best part. We had no complaints about the staff. Location is decent for out of towners looking to go to the rockaways with easy access to the Belt Parkway. Their parking lot is very small, but it's New York, so...

I was really looking forward to staying here with my friend as its right near the bay. The hotel itself looks really run-down and is under construction. It also felt like we were the only ones there. We checked in on a Wednesday at around 2am as my flight was delayed and requested a late checkout for Thursday. Please note the hotel seemed empty. When we asked for a late check out on Thursday the rude front desk guy told us that if we were not out in 5-min (it was 12:20pm) he was going to charge us another day and we would still have to leave. I can understand if it were peak season or if the hotel was busy and bustling with people but it wasn't either of those. I would never recommend this hotel to anyone and I truly hope Best Western Plus knows how to treat there customers better.

Was in Sheepshead Bay, NY for a 6 night stay with Best Western on Emmons Ave, Brooklyn. The hotel staff, parking, breakfast, room, all around was a perfect stay for my trip. Will be staying there again next year when I return. I was so comfortable, safe, room was spic and span, and it felt like home away from home. Thank you all very much for such a pleasant stay. Erma Syarto, Phoenix, AZ

We picked this hotel for its location near the water and the subway to NYC. We were happily surprised by the like-new condition of the hotel. It apparently had been completely remodeled recentlyu and everytrhing was clean and spotless. Helpful desk personnel and a good breakfast. Many good restaurants nearby. The only negative is some street noise at night, but hey- this is Brooklyn! We would stay there again.

Nice place to stay in Brooklyn. Good parking and nice full breakfast a good way to start the day. I thought it was a little pricey for the location. Not close to much, it is by Sheepshead bay a few places to eat near by . We stayed there as we were visiting family close by.This is not a place to stay if you want to go into the city.

Nevertheless, I really really like the Best Western on Emmons Avenue. The two managers are fabulous---always professional, firm in representing their hotel, friendly, understanding, competent. The housekeeping and maintenance staff is equally great! If something was not up to par I asked the manager on duty if it could be corrected and they took care of the problem immediately. They had great recommendations for car service and restaurants. When visiting my hometown of Sheepshead Bay I will always stay at the Best Western on Emmons and Nostrand Avenues.

Nice hotel with great front desk staff. Friendly and very helpful. I was there for a week on business, and was on the 2nd floor on the Emmons street side. I am a light sleeper, and the first night was a little noisy. I asked to be switched to the opposite side, and this was no problem. Courteous front desk staff helped with dinner suggestions (Maria's a must if you like Italian). Rooms were clean and well maintained. The only issue would be if you need to check out earlier than the initial check out date. Was charged a full night. I can understand perhaps a half night, but a full night is a little too much. Other than that I had no issues. Parking can be tight if you have a larger car, and parking under the hotel is impossible unless you have a Smart car. Hotel is in good area with lots of food choices (Randazzo's Clam Bar, Roll & Roaster, Maria's, and a host of others). I would stay again if business takes me to the area.

This is a very nice, clean efficiency hotel. If you need a comfortable room for a short stay, for example before taking a long flight, it is a clean, safe place. It is not a luxurious hotel for that long awaited vacation, but it is a good option and good value when you need a place to stay.

We chose this hotel to be near to Coney Island. Hotel has been newly renovated and is very attractive. Staff could not have been nicer or more accommodating from the front desk to the breakfast attendant.