BEST WESTERN The Royal Chase Hotel,  Shaftesbury

3.5/5  - basé sur 361 notations.
Royal Chase Roundabout, SP7 8DB, Shaftesbury, Great Britain - Karte ansehen
+44 1747 853355 +44 1747 851969

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Das BEST WESTERN The Royal Chase Hotel ist ein Landhotel, gelegen in der Heimat des Schriftstellers Thomas Hardy und nur vier Minuten von der Innenstadt entfernt. In diesem vielleicht freundlichsten Hotel Dorsets finden Gäste ein bezauberndes zweites Zuhause, ein gastfreundliches Versteck in allerbester Tradition. Das BEST WESTERN The Royal Chase Hotel ist eine ausgezeichnete Mischung sämtlicher Vorzüge, die ein Hotel bieten kann. Hier finden Sie ehrlich gemeinte Herzlichkeit und das Wissen, was einen Aufenthalt wirklich unvergesslich macht - verbunden mit einem ständigen Streben nach höchsten Standards bei Service und Qualität. Das BEST WESTERN The Royal Chase Hotel befindet sich in unmittelbarer Nähe zum historischen Stadtzentrum von Shaftesbury und eröffnet seinen Gästen die landschaftliche Schönheit Dorsets wie auch den Charme von Somerset, Wiltshire und Hampshire. Genießen Sie Ihren Aufenthalt!

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BEST WESTERN The Royal Chase Hotel,Shaftesbury
  • 5
    « A lovely Hotel »

    Newly redecorated and very homely The Royal Chase is a lovely stop for anyone wanting a night away. They look after you from check in til check out. Would definitely return. Thank you for a lovely stay.

    5
    « Wedding Experience »

    We recently held our wedding here. From start to finish of the planning process the staff were excellent, especially Rosie the Events Manager. The day was perfect and the staff were so helpful. Most of our guests stayed at the Royal Chase and all commented on how comfortable the beds were. We had a hot and cold buffet for the Wedding Breakfast with a Hog Roast in the evening, the food was absolutely amazing and plentiful. Breakfast was of an equally high standard. During the planning of the wedding we had a couple of meetings with Rosie and she always offered good professional advice, everything that we had asked for was there on the day. The room was absolutely amazing, Rosie and her fellow staff did us proud. We would highly recommend this venue and the staff to anyone looking a venue to hold a special event. Thank you Rosie and the Staff at the Royal Chase for making it such a memorable day for us. Mr and Mrs Faulkner

    4
    « very pleased indeed »

    We made a reservation for this hotel from an internet site so we didn't know what to expect. We didn't check in until late but the staff in reception were very friendly and helpful and check in nice and easy. We were allocated room 30 on the ground floor a nice spacious clean and well decorated family room , with a comfy bed and a nice powerful shower. Breakfast came as a big shock I have never had a breakfast in a chain hotel like this one it was amazing, there was a plentiful selection of cereal , rolls , warm bread and your usual pastries. A chilled cabinet with yoghurts , fruit salads and a rather nice looking strawberry compote and also a selection of 3 fruit juices. Now the cooked English breakfast totally amazing top quality bacon and sausages with a great taste, very tasty indeed and its all freshly cooked to order which you just cant beat. The staff at breakfast again nice and friendly and happy (no one suffering with the morning blues in this hotel) and very professional. Check out was nice and easy and friendly. We will without any shadow of a doubt use this hotel again....its worth it just for the breakfast! thank you all at the Royal Chase Hotel so much.

    2
    « A Glacial Chill. If ever Dr Zhivago is remade, the scenes set in Siberia could be filmed here. »

    We have stayed here on several occasions and the problem has always been the same; the central heating system simply does not work in the bedrooms. This time it was November and even worse, with a freezing night outside and no heating in the room. Now, either the central heating is not being put on to save money, or else it needs thoroughly servicing and repairing; the valve on the radiator went round and round and did nothing at all. All that was on offer was an electric heater by way of a substitute. That the hotel knows there is a problem was evidenced by the fact that one of the staff was busily engaged cleaning two more substitute electric heaters when we left. The bathroom was the size of a cupboard with insufficient room to swing the proverbial cat (not that we had ours with us as he prefers somewhere warm); seriously, this situation is found up and down the country - the creation of a so-called en-suite facility with the minimum of financial outlay. The whole place is somewhat tired and run down and rightly or wrongly the impression that is created is that Best Western are looking to get shot of it. So that when things break down they are not repaired - witness not only the central heating but also the Jacuzzi in the swimming pool which had ceased working some time ago and has now been filled in. When we raised the issue of the non-working radiator by way of recompense we were refunded the cost of our breakfasts. It's really a shame as the staff we encountered were very pleasant, the swimming pool is very nice, and the location of the hotel is excellent.

    5
    « A great Weekend Break »

    Having visited the historic town of Shaftesbury recently, we decided to spend a night there over a weekend. The Royal Chase Hotel is a lovely place, with a swimming pool and hot room. We had the executive room at a reduced price via booking.com. Staff were very friendly and professional. Warm welcome and helpful service. Thanks

    3
    « Could be AMAZING!!! »

    Lovely setting for hotel, in gardened grounds, rooms were fine, if in need of just a little attention to detail, but great space and high ceilings, over looking gardens complete with owls in the morning! just lovely, Nice deep bath for a lovely soak, and swimming pool, lounge area with board games to play, very nice for the family to relax. The one thing which put a down on things was the restaurant staff attitude, long wait for food (fifty mins), and some arrived cold, taken away so did not eat together, was not offered bread while waiting, nor a top up of drinks !. There is a point of No return in a bad situation, and the family meal and evening was in tatters. The hotel reception ( Holy) was great to try and sort things. But my advise is the hotel could make so much more of what they have, by up-selling drinks, offering extras, turning off some of the excessive lighting to make things more relaxed and get just ONE great member of staff, who could do what those restaurant staff was not even trying to do. All the money spent on getting us to the hotel, advertising etc etc, was undone in a few minutes of bad attitude and lack of customer service. But well done Holy, sorry it all fell at your door to deal with. THIS PLACE SHOULD AND COULD BE GREAT, GREAT GREAT!

    3
    « It was just OK »

    The room was OK about the same as a Travelodge, fittings a bit tired. Had a evening meal at the bar. Very small potions. Had fish and chips, 21 chips and a very small piece of fish for around 15.00 Was trying the place out as we hope to get a big contract locally in the area. But for the cost it was poor value. For bed and breakfast 125.00. Breakfast was stingy. Asked for two bacon and two sausages. Only got one of each and only got one cup of coffee. Asked server a few times but not really around. Only a few people in the breakfast room. After the small, fish and chips the night before I was hungry. I checked out and went upmarket for another breakfast at Maccy D.

    5
    « Sunday lunch »

    Came to Dorset for a quick visit to see family and decided what better place to all go for lunch then where I used to work!! The Royal chase didn't do the carvery when I worked there but I can honestly say it is an amazing touch! The entire room was full! The food was beautiful too and the chef behind the hot plate was lovely! Very friendly having a chat with everyone even with the kids that were at our table! I may be bias as I love this place (it was like a home from home back in the day) but now as another customer I really enjoyed the experience!! My one and only gripe would be..... Bloody smile girls!!!!!! Sunday fun day and all that! :) Thank you for a beautiful meal! I'll be back for sure!!!!! <3

    2
    « Wont be staying again »

    Herre goes . Firstly i am writing this rview because i care deeply about both sides delivering on their part of a bargain and also about front line staff taking the brunt when they are obviously not trained. Here are the facts..... 1 i arrived at the hotel at about 3pm and it took me about 3-4 hours to get properley parked. The hotel was being used for i) blood donations - a worthy cause but the impact is that paying guests cannot get parked because the car park is full of people popping in to donate ii) due to the pool being open to the public and guests again being the lucky to get parked. This was frustrating and would be better if set space was allocated to rhe various groups. It was pouring and as a rsult got soaked. 2. At dinner i ordered steak and chips with pepper sauce. When the sauce came i went to find someone as it clearly was not pepper sauce ...it had cheese in it and had a strong cheeses smell. I found someone who took it into the kitchen and came out and said it was pepper. I genuinelysay...it was not. I however just went along with it, scraped the sauce of my food and left the rest as it was going to be a little difficult and i did not want to feel akward. Secondly on eating the steak i had to 'get rid of about 50% of it as it was just gristle. The remains (that i spat out were left on my plate..it was obvious something was wrong) .... i did not make a second complaint until the next morning as i just didnt want the confrontation. 3. At breakfast i ordered eggs bacon tomato. The picture attached is what i rcieved ...i have never recieved such a breakfast in thirty years of staying at hotels. I complained and was told 'that was what i asked for!'.... not the sort of thing to say to a guest. I was not offered any tea. I was also not offered any toast. I ate my meagre breakfast, complained to reception as well as the rstaurant and left. The rstaurant asked 'do you want me to do something' but by then you can understand i just wanted out of there and said no and left. The thing is as a guest i was put into a confrontational position on at least 3 occassions on a one night stay and made to feel it was my fault. I was also told not to complainto the staff as they had no power but to find a manager ....so not only was a guest made to feel very awkward but then told they need to find the right staff to complain too! Typical non acceptance of rsponsibility to deliver the right goods and check they are doing that before delivering to the customer. I stay in many hotels ...from £35 a night to £500 a night. This hotel was £100 a night plus dinner at c £28. The ones at £35 a night really seem to be sensitive to peoples thoughts, as of course do the hogher end ones. Where i have had problems are the ones for £100-150 a night who then try to place blame on the individual for not complaining properley, not understanding the hotel etc and also the hotel not taking responsibility for how a guest feels and are very defensive. What i encountered was exactley that. Hotels that know how to deal with such matters do so discretely without anyone feeling akward. I wouldnt stay here ...thats all i can advise. Andrew

    5
    « Very nice people and service. »

    This is my third time staying here and it has been one of the best hotels I have stayed in, the staff are helpful and nice. And the breakfast is amazing here, there is a pool for the whole family to have a swim in and keep the family entertained, this is the perfect hotel for business, family holiday and tourists because of the attractions are nearby.

  • 3
    « We came here for lunch »

    When we arrived we were told that we could not sit in the restaurant as we were not staying here, but we could sit and eat in the bar area. The decor is fair and the cleanliness is good. The lady behind the bar was helpful and even supplied crayons for my two great grandchildren. We ordered food and when it arrived it was both tasty and hot. There is a childs menu as well as a 'specials' menu. Unless you have 'quiet children' I did not feel it was an apropriate place to bring very small children here for lunch, as the room echos a little! The whole experience was fair and I would not rush back, but maybe if we do return it will be without the little ones.

    4
    « Weekend package »

    very good deal through Best Western rewards and ideal location for visits to National Trust properties around the area. The hotel provided all the facilities we required for a weekend break peaceful and quiet easy to find. The freshly cooked breakfasts and choice was extremely good and staff were very friendly.

    2
    « Needs a bit of TLC in the rooms »

    Stayed for 2 nights as I was working in the local area, and this hotel is placed very closely to the town centre. Location was ideal, however I was disappointed with my room. The decor was very dated, the room amenities looked like they hadn't been updated in many, many years! Wallpaper in the bathroom was mouldy. Nevertheless, the bedroom was clean, and the bed comfy. Staff were very friendly, and I can't fault the breakfast - the full English was delicious and a great choice of continental options were available. The hotel is undergoing renovations, so hopefully next time I stay it would've been improved!

    4
    « Great for a short stay »

    Its always difficult to fairly review a Best Western hotel, as 'Best Western' is effectively just a sales and marketing organisation with a lot of independent hotels as members, resulting in widely varying standards. For a Best Western, The Royal Chase is quite good, although perhaps not 'very good' in comparison to some other hotels. A pleasant welcome, large comfy room and a large bathroom, wonky floors and all. The food, both at breakfast and the evening bar food, was pretty good, easy car parking and the pool looked ok, although I didn't use it. As ever, hotels like this are let down by the detail e.g. the waiting and bar staff were mostly miserable and service was only ever ok, the toast at breakfast was thin and crispy, rather than thick cut, poached eggs on toast was served one day with poached eggs on the plate and a separate rack of toast - on the second day, the eggs were presented on toast, on the plate as I would have expected, the dispenser for muesli was blocked - obviously no-one checks it. The bar was largely 'dead' apart from guests eating meals and staff were often absent in the nearby kitchen - It also suffered from a cacophony of sounds - TV playing in one corner, continual piped muzak and on one evening music from a fitness class in the adjoining function room - not conducive to a relaxed stay ! Despite this, they offered a good price for single occupancy and I may well stay again when visiting my son in nearby Gillingham.

    1
    « Dog Friendly? Not even people friendly! »

    We were between houses and booked into this hotel for a week through Booking.com as it was shown to be dog friendly. When we arrived we were met by a surly receptionist who informed us that only two rooms were dog friendly and that we should not have used a booking site but should have booked direct with the hotel who would have told us what facilities were available. The room offered was minute. We had a lot of luggage as can be expected but were told there was nothing that could be done for us. We were awoken before six the following morning with pots and pans being bashed around, a loud radio and talking. The room was above the kitchens. I complained and was told that the other dog friendly room was even smaller and already booked. I eventually managed to speak to a manager who was slightly more sympathetic and eventually agreed to move us to a wing of the hotel that was being upgraded. The room they offered was not yet upgrade so they were prepared to allow our dog in. Unfortunately we had paid upfront or we'd have left immediately. However, I would like to commend the restaurant staff who made us very welcome and allowed us to sit in the bar area for breakfast and evening meals so that we could have our dog with us. Would I stay or recommend this hotel: Never.

    3
    « Ok for a night. »

    The hotel is in a good location and looks nice from the outside. Inside it's not very welcoming. The receptionist was pleasant enough. My room was a good size but rather shabby. The bathroom is in need of updating but everything worked as it should. The lights in the room were bizarre, and it was a puzzle to work out which switch controlled which light. The TV was good quality. It took ages to connect to the wi-fi but once I had it was fine. Breakfast was nice and the breakfast staff friendly and helpful. Some simple room service other than breakfast would be helpful for business travelers who need to work in their room.

    3
    « Very unwelcoming »

    The staff are very moody I have done this job for years and if they were my staff they would all be sacked except the two men. I have stayed in the great western hotel in Bournemouth and it's service with a smile. Would not recommend this hotel as the staff make you feel very uncomfortable and seem to like over charging customers.

    2
    « Never Again »

    From start to finish made to feel uncomfortable and not very welcome, but more than happy to try and over charge us for our stay! The problem with this establishment unlike other Best Westerns I have stayed at is staff training. Slow service, bar and reception staff seem to be void of personality and arrogant. The chef seemed to be the only person who went out of his way make you feel welcome. But the fault always seem to be the customers judging by management responses on here. Would not recommend.

    5
    « Fabulous »

    Very friendly and helpful staff. Food very good quality and ample. Parking on site. I had a standard double room but it was very clean modern and spacious. Two downsides shower very basic (bath available) at breakfast beans appeared reheated in a microwave as dry Otherwise really lovely

    5
    « Excellent hotel »

    Only stayed here for one evening whilst away on business. Receptionist was very polite and check in was quick and simple. Room was not huge but adequate for one evening. Room was very clean. Pool and sauna were of great quality, the water in the pool plenty warm enough. All staff very friendly.

  • 5
    « Wedding Reception Venue »

    Just spent a long weekend here as it was the venue for a wedding reception. The food was excellent quality (both standard breakfast, and the wedding carvery/evening buffet) The staff we extremely helpful and efficient, we asked for an extra blanket, one was delivered within 3 minutes. The pool and sauna are a lovely way to relax!

    2
    « Some way short of lovely... »

    This is a nice hotel (building) with friendly staff but when I stayed there with my son it was disappointing. The hotel has a feel of being past its best and in need of investment. For example, the pool is a great asset but the changing rooms and particularly the showers are in poor condition. The staff were very friendly but there too few of them. There were just 2 waiting staff for breakfast, which led to long delays, tables left uncleared and an overall chaotic feel. The food (breakfast) was ok, but it tasted like it had been left in a hot plate; it lack taste and the toast for example was cold and lacked the crispness you would expect.

    5
    « Best carvery we've had in a very long time »

    Beautifully cooked food, lovely staff and really nice setting. Everything was fresh and tasty and our party of 14 had a fantastic lunch. Even my dad (who is a very fussy eater) enjoyed it and is telling everyone how good it was. Such great value too. Well recommended.

    4
    « Lovely hotel »

    Stayed here for 2 nights for a family wedding. The hotel is lovely and rooms were clean and comfy. The only thing that let's this hotel down is the rude reception staff. Even when we were leaving they were rude, we gave our keys in and said thank you we didn't even get a reply

    1
    « Poor »

    Place needs a new manager...poor standards and poor attitude of most of the senior staff. On arrival noticed litter a cigarette packet on reception steps Arrived with a dog...hotel states pet friendly...but apparently that's just 2 run down room at back which they charge extra £10 for...as I'd booked a premier room dog wasn't welcome and was refused refund and was just smirked at!...I eventually was permitted to stop after near begging and offering large deposit...if the place was a palace could understand but it definitely not...touch any window ledge..shelf..dust and dirt...human hairs behind backroom door. Breakfast service was aful most items run out and no tables cleared...people kept having to ask for items and chase orders...my coffee came out in a tea cup as mugs still uncleared on tables...young staff almost in tears..no management about. The cigarette packet was still on reception steps when we left....lazy staff...poor management.. avoid this hotel

    5
    « Excellent Lunch and Service »

    We went on a sunday coach trip from a excellent travel agent from Chippenham. We had two sight seeing tours. We stopped at the Best Western Royal Chase Hotel,Shaftesbury for sunday lunch. The carvery lunch was out of this world with many choices to chose from the menu. I thoroughly recommend this hotel to all readers and we will be returning there again in the near future as a couple.

    3
    « unknown »

    quiet with not much around to do unless in a car bar service not able to have in rooms pool good nice gardens to relax in on a sunny day town centre good gold hill worth a visit but go to top first by church an look down for best views

    5
    « stay for Blanford Steam Rally visit. »

    I would recomend this hotel and will probably stop here again,it was clean and well run.I would not fault it and the staff we met were all helpful and polite.The room was very nice with every thing we needed.

    2
    « Cleaning regime badly in need of attention »

    When we arrived reception was quite busy, which may account for the absence of a ?recognition gift' as a Best Western Diamond card holder, or it maybe they do not fully participate in the B/W Rewards programme. The hotel is situated on a very busy roundabout and main road, so traffic noise can be a problem for those rooms at the front of the hotel. Our room (4) was on the first floor overlooking the main entrance and car park. The first thing we noticed was the creaking floorboards and snooping floor which was quite pronounced. This creaking theme was also present in the beds and the seats in the breakfast room. The room looked a little dated, but when we went to plug in the small clock radio they had provided at the side of the bed we noticed sweet wrappers behind the bedside cabinet. It was at this point we noticed various bits of debris on the floor which had obviously not been vacuumed, and there was also deposits of dust and debris behind the bathroom door. We were there for three nights, and during that time the sweet wrappers and other assorted debris remained untouched, and are probably still there to this days. Management obviously don't have a procedure in place to regularly check to see if rooms are correctly maintained. Breakfast was a better experience with friendly and helpful waitresses serving up pipping hot cooked-to-order breakfasts. However I did notice staff spraying sanitiser onto the tables with sugar bowls uncovered. This is a training issue, which is easily addressed. The hotel also had an indoor swimming pool (not used), and a computer available for guests use. Despite the warm weather the hotel had taken steps to keep the hotel cool by placing portable fans in the corridors. It's only redeeming feature were the staff we encountered, who we found to be pleasant, friendly and helpful. Not a hotel we would readily revisit.

    3
    « Short Stay »

    Room OK but quite dusty. Hotel has seen better days! We overheard the cleaners in the hallway (who were sitting and not cleaning) discussing how they "hate hoovering"! Not a good impression for guests! Despite being told by the receptionist that the carpet in the restaurant is hoovered every day, this was clearly not the case! The floor always looked dirty, maybe it was just old, but this was a place where you eat! Food in restaurant, despite the prices seemed to have an "out of the packet" look to them. Best part of hotel was the swimming pool and the library.

  • 4
    « Good location, excellent staff »

    Stayed for 1 night on business trip, and was very happy with the facilities, food and staff. Spacious room, good evening meal and excellent breakfast. Did not have chance to use the indoor pool, but it looked popular.

    3
    « Its OK.... »

    Excellent staff, nice large rooms, nice restaurant, its located a bit out of town, surprisingly has an indoor swimming pool, good spot to stay if in the area. Its an affordable 3* Hotel and as such is 'what it says on the label'!

    4
    « Got over hotel »

    Stayed one night whilst in area. Room nice and quiet at back overlooking garden. Bed was wonderfully large and comfy. Restaurant food was fairly basic but good, well presented and the staff friendly and smiling.

    5
    « fewdays away »

    Stopped off here on the return journey from Devon and had a wonderful few days before returning home to celebrate our 31st wedding anniversary. Weather was not brilliant but that was not any fault of the hotel! Stunning part of the country with wonderful scenic views.

    5
    « Fantastic customer service »

    I had not previously stayed in a Best Western hotel but would certainly do so again. The quality of service provided by each and every staff member really was exceptional! This hotel represents excellent value for money. I look forward to my next stay.

    5
    « Wonderful visit »

    We visited to celebrate our 20th wedding anniversary. The booking was simple to do online and confirmation was immediate. We chose the hotel because of the position, facilities and because it looked special in the photos ... we weren't disappointed. The staff were all friendly and polite. The decor was beautiful and the facilities were great (swimming pool, sauna etc). There was free WiFi in all areas (a bit slow but fine). The food was gorgeous and a nice variety, especially at breakfast. Our room was huge with a lovely spacious, clean bathroom. Beautiful white fluffy towels and free toiletries. We had plenty of tea/coffee making facilities, seating and flat screen tv. There was also an iron and ironing board in the huge mirrored wardrobe. The hotel was superbly situated. .. only a 10 min walk away from Shaftesbury town centre and Gold Hill etc. Would definately recommend a stay here.

    3
    « Nice staff »

    We stayed one night and we had two rooms for 3 adults and 2 children. I guess I forgot to write that we had a 10 year old daughter with us. It was ok to have a child under 12 in the room for free. The description (on Swedish booking) said that the bed was bigger than it was but we managed to squeeze in the big bed ? me and our two children ? 10 and 13 years old. The hotel is a bit old and needs a renovation although it is a nice hotel. It is an old abbey and you can see the traces of it. The bedroom is a good size and the beds are comfortable. The bathroom is really big with a bathtub. Nice and clean. It was hot in the room and there is no A/C but I called the reception and the kindly brought up a fen and that helped. The staff is really nice and helpful. The breakfast was good too! You can order from a menu and it is in the price of the breakfast. Good breakfast with quite of good choices.

    3
    « Three star »

    The hotel is located in a good position in relation to Shaftesbury and is reasonably priced. Our room was nice and clean and comfortable. The breakfast was nice, apart from being what I consider to be over priced at £10 each, especially when some of our toast was found to be mouldy. I would stay here again as it is in a convenient location for visiting family.

    5
    « A super wedding weekend! »

    I attended a wedding at the Royal Chase which was amazing. For every part of the weekend, wedding, eating and drinking, the staff were always willing to help and just so friendly. Would definitely recommend to others.

    5
    « Sarah wedding »

    The wedding venue was amazing everything was well.organised and the staff were brilliant the food was 5 star Michelin quality right from.breakfast to evening meals highly recommended my room was tide clean and even though it was hot had a fan in each room

  • 5
    « Amazing, couldn't do enough »

    From the minute we booked our wedding, Rosie has been fantastic and accommodating. Arriving on Friday we checked into our room. It was spotless. Some of my guests also arrived the Friday and we booked a table for our evening meal. The service and the food was lovely. I had steak and it was cooked to perfection. Saturday morning we went to breakfast and I believe the waiter/waitress's had never done the breakfast shift before, but you wouldn't of known. They did an amazing job!!! Once I started getting ready house keeping came in and changed the bed and towels and asked if I needed anything. I asked if it was possible to have a fan in the room and it was brought in within minutes. Sam the manger was also fantastic and kept going out of her way for me and my guests. The meal was top quality and above our expectations, everyone seemed to enjoy it and I did notice lots of empty plates. My flowers were also taken to my room and put in vases and all my gifts/cards at the end of the night so I didn't have to lift a finger. (Even though I like to tidy up). Our wedding day was perfect and just how I imagined it would be. Thank you to each and every member of the Royal Chase team for making our special day perfect. Love Sarah and Tim Rumble

    4
    « Staff »

    That staff at this hotel were exceptional especially the gentleman who served our breakfast, didn't know anyone could be so helpful and jolly at that time of the morning. The rooms were comfortable and the food good.

    2
    « Not the best! »

    Stayed at this hotel for 2 nights, over a weekend. We were informed of a function taking place, which at this time of year July is not unusual. My husband and I had a warm welcome and were given all the relevant information. The room was basic with the usual commodities, tea, coffee making facilities, hairdryer etc. Unfortunately we found the door handle to the bathroom had a red sticky substance on it. The mugs for the tea/coffee were not washed properly so I needed to wash them again. We reported the dirty handle to reception on our way out, so when we returned it had been cleaned. The bathroom itself is in need of refurbishment as it was shabby and not in the cleanest condition. On Saturday morning at 9.30 we had a knock on our door from housekeeping asking if we needed anything? Apparently staff had phoned in sick so they had minimal staff to clean the rooms. We felt obliged to vacate our room quickly in order to get our room cleaned. Not ideal! I do not think this is a hotel to recommend, as I have stayed in a better basic, cheaper chain of hotels in the past.

    1
    « Old fashioned, poor staff, complaints ignored »

    I stayed here for 2 nights for a wedding at the start of July and honestly I wouldn't stay here again. The fact it had a super large bed was nice, that is the only positive really. The Internet didn't work in my room so I used a lot of my own 3G making arrangements with the wedding party etc. The bed was super soft and uncomfortable and I assume very old like everything else in the room. Everything was very beige and needs updating. The curtains look like something from Alan Partridge - all floral and 80s looking. The shower was arguably the worst I have ever used - either boiling or freezing and no in between and the lightest dribble of water came out with no power at all. The worst part about the bathroom was that the door didn't close. I did email to complain about this afterwards as it was incredibly awkward but I got an email reply stating it was simply "a bit stiff". It wasn't stiff - it ran on the carpet from the room outside as it was so misaligned. No one asked me at check out how my stay was, and since complaining I haven't even been offered so much as 10% off my next stay, not that I'll be staying again.

    4
    « Great location, comfortable hotel. »

    Good rooms, lovely pool & sauna. Wonderful restaurant, great selection on menu. 5 star breakfast, one of the finest breakfasts I've eaten anywhere in the world! Utilising quality local produce, huge choice of pastries, fruits & cereal. Very impressed! Look forward to returning again next year!

    4
    « Good location, friendly staff »

    5 night stay at this hotel and our experience was good. Our rooms were fine, although quite warm but kept clean and overall very comfortable. The staff were also very friendly but breakfasts did take overlong to serve....but the dining room was never full. Reasonable choices on the menu and enough of a choice of breads, fruit, yoghurts self service. We were made to feel welcome, there is sufficient car parking spaces and immediate access to main road and not too far from town centre. Overall good experience but maybe a bit quicker in preparing and serving breakfasts. We will return to this hotel during our next trip to Dorset.

    1
    « Major Refurbishment essential »

    Disappointing: Reception staff inexperienced, overcharged because of bar staff bill errors, room clean but stained carpet, no air con and window would not open. "Well we would have given you a fan if you'd asked" said Receptionist! Pool clean but narrow and small. They are allegedly "refurbishing" but I only saw repainting and very dated furniture. Friendly service for good quality breakfast and dinner but incredibly slow

    5
    « Friendly and helpful staff in pleasant hotel »

    We spent four nights here on a group holiday. Our room was pleasantly decorated with all necessary facilities, including a generous supply of milk, biscuits and toiletries. The shower was easy to use, which isn't the case in all hotels, and the bath was not too high for easy stepping in and out. The staff in Reception and the restaurant and also the cleaning staff were all very friendly and helpful. We had a power cut one night caused by overhead lightning and the staff managed very well. As they couldn't provide a hot meal, they soon rustled up a buffet. The food was generally very good and hot with a wide choice. We would stay here again if in the area. It takes about 10-15 minutes to walk into the middle of Shaftesbury to see the lovely Gold Hill.

    5
    « Great Location »

    Very friendly staff, clean comfortable hotel, has got swimming pool Would use again, even though it is on a roundabout! Bit dated with the decor, and rooms were rather on the warm side, could not open windows fully. Restaurant had nice white table cloths, a real treat these days

    5
    « Lovely Stay »

    Stayed here for one night in a superior suite. Was pleasantly surprised by how lovely the newly decorated room was, loads of space and lots of extras such as fruit bowl, bottled water, dressing gown and slippers. Bathroom very modern with separate bath and shower. Breakfast was delicious with large continental selection and freshly cooked full English. Coffee was excellent.

  • 4
    « We were very well looked after »

    We stayed at this hotel as part of a coach party of 31 visiting gardens in Dorset for two nights last week. We found the hotel very accommodating; the staff were all very kind and helpful. The rooms were clean and comfortable. It was hot weather and those staying in first floor rooms above the front of the hotel suffered from being too hot. Apparently the hot water supply there also heats the radiators. The building's listed status makes it difficult to change this. But fans were provided to guests in those rooms. We had breakfast and dinner at the hotel and once again found the food very acceptable for a 3* hotel. Compliments to the chef(s). The water in the swimming pool was a bit too warm for a proper swim, but was very relaxing. Coach access was a bit problematical using the the access marked entrance. In fact the other unmarked access proved much easier. A number of us had some problems accessing the free wi-fi, whilst others had no problems. But the staff were very helpful in sorting it out. Some of our group did manage to get into Shaftesbury, but we didn't manage it. Another time perhaps? I would definitely recommend this hotel for group visits.

    3
    « A bit tired and in need of some TLC »

    Our first experience of Best Western and not a good 'advert' for the group. Not very inspiring/friendly reception, very narrow staircase to get upstairs and difficult to carry suitcases. Room was a good size and the beds nice and comfortable. The upstairs passages had some fans on the floor going full blast because of the warm weather. Rooms have no aircon. which we, as visitors to the UK, have difficulty accepting for the prices being charged. Bedroom was too warm for us. Ordered a morning paper (sat.) of which only a part was delivered. Although reception deducted the cost from our bill we were given the impression that our honesty was in doubt. Quite adequate breakfast with pleasant staff. Nice to be waited on at table.

    4
    « Good location and rooms. »

    Nice hotel within walking distance of Shaftesbury town centre. Deluxe room was well appointed though suffered from being located right over the entrance to the hotel. This wouldn't so bad if it weren't for the fact that people tend to spill out of the bar into the courtyard outside making it very noisy in the evening. Didn't try the restaurant.

    4
    « Visited for a wedding in the area. »

    Nice hotel with a lovely pool. Staff were friendly and polite. Hotel was clean and the room was large. The hotel were good enough to let me know in advance that a wedding would be taking place there on the Saturday night, but as I was attending a wedding in another location on the same night it didn't affect my stay. Adequate parking and a nice quiet town. Near to Stonehenge but you would definitely need a car.

    2
    « Not What We Expected!!!! »

    For the price we paid for a night in the hotel for two people, the quality of the hotel was not to a good standard. We were greeted by an 'unhappy' receptionist who required a large amount of persuasion from ourselves to assist us in booking a cab to take to us to a wedding. Her words were 'Doubt you will get a taxi with lots of weddings', she was obviously psychic. We got to our room to find our door wedged open and a 'Wet Paint' sign on the door. A workman who was working hard and doing a good job of repainting all the doors informed us that the rooms were not ready (Even though the receptionist told us they were). The rooms were very spacious and the beds were very comfortable. The bathroom needed updating. If you think the pool is for just hotel guests, think again as members of the public pay to come and use it, therefore never a nice relaxing dip, just a constant avoidance of children. Not much needs to change to bump this hotel up to a great stay.

    2
    « needs TLC »

    We stayed for 2 nights last week. Its approach from the large busy roundabout looks like a Hotel in need of a paint job, however the inside was being refurbished, so maybe on the way. The reception was very helpful and our room very large, could have done with a mini bar though. The restaurant menu is very staid and not particulary adventurous. Only fish was Battered cod and looked massive, (far to much) only chicken was hot nashville spicy chicken. usual steaks etc, my steak was very good but the menu needs livening up. there were only two other tables occupied so it seemed a little bleak. Breakfast was very poor, on the buffet there was a few cereals and yoghurt plus 3 nearly empty containers of juice. The breakfast menu was Ok the cold meats an local cheese was fine. the bread served was just a slice of white bloomer. The most outrageous thing was that a full english breakfast cost en EXTRA £10. The Hotel advertises as breakfast included, so charging this amount for, a sausage, egg, bacon etc. is not a way to do business. I would say the constituent parts of cold meats and cheese would have cost the hotel more than a fried one to produce. Also at about 6.30 pm on wednesday it sounded like Fat boy slim was having a party directly under our room. The whole room vibrated, it turned out to be a keep fit class in the conference room underneath. It strikes me that this hotel doesnt know whether its a private hotel or a leisure centre as the swimming pool was also open to the public.!!!! All in all not the best hotel in the world, nor the best hotel in shafsbury!

    4
    « A Very pleasant hotel »

    There was a wedding taking place the weekend we stayed - but this posed absolutely no problems for us. Convenient for the lovely town of Shaftesbury. No complaints about service or breakfast. The room was comfortable but a bit pokey.

    4
    « Friends' reunion »

    From the time we arrived the staff were friendly, helpful, and hospitable. The room was clean with good facilities although as the weather was very warm a mini-fridge would have been a bonus for liquids. On request, I was supplied with a fan to cool the room. The bed was very comfortable. The breakfasts and dinner were very good - generous, varied, nicely-cooked and on hot plates (not so everywhere) and the waiting staff were excellent. The location of the hotel is very convenient and accessible to Shaftesbury and other locations. The helpfulness of the staff was the best experience, and being unable to open the lower half of the south-facing bedroom window was the most negative thing for me.

    5
    « Long weekend break. »

    Our room was lovely and very clean and comfortable. The breakfasts were very good and had many different choices. Service in the restaurant was really good, we would particularly like to mention Shaney, who definitely goes above and beyond with her customer care. One or two downsides I'm afraid - when we last visited the hotel (6 months ago) the wifi was brilliant, this time we were told of a new server that we may have to download cloud.but we were unable to use the Internet for the entire stay ( not really a problem for us but I would not be best pleased had I been working!) also I'm afraid we were a little disappointed with the quality of the food in the restaurant in the evening. The menu is limited in that it is set and there were no specials on , my husbands fish on the first night was not good at all.

    5
    « EXCELLENT HOTEL »

    only stayed 1 night but wish we could have stayed longer. the room was lovely and large, clean up to date, and far exceeded our expectations. we also used the restaurant for dinner. the menu had a few nice twists and portions were large. But more importantly, Extremely tasty. The only downside was the position of the towel rail in the bathroom which was far too close to the sink and could burn bare skin.

  • 4
    « Lovely Room and Ambience »

    The room was excellent and very comfortable. Breakfast was also lovely with very fine and varied choice. The ambience of the bar could have been improved by the absence of television or background music otherwise great.

    4
    « Nice little hotel »

    Good location, clean friendly hotel. Hotel pre warned us upon booking of wedding on the weekend of our visit. They advised us our room was in a quiet place, we did hear anything. Thank you. Surprisingly good meal in the restaurant Sunday evening, my husband and I had the Spanish lamb, it was excellent! Fantastic customer service from Shaney a little star!

    4
    « Excellent Breakfasts »

    This hotel offers an excellent choice of breakfast foods, all hot items being cooked to order, and then brought to your table. Also, hot drinks were brought to your table. What a treat. All too often, even in far more expensive hotels, one has to serve oneself to all food from a buffet arrangement, and then queue at the hot drinks machines. All this in order to give us, the paying customer , more "choice", ie to save the hotel money on staffing costs. I have to serve myself all the time at home, so when I am away, I want to have food placed in front of me! Regarding the selection of foods on offer, to my delight, my favourite breakfast was on offer- porridge and haddock. Not to everyone's taste, but certainly to mine. Along with the very strong, very hot black coffee, a very good start to the day. There was also a very good selection of other hot foods, cereals, fruit, pastries, breads,yogurt. Staff- friendly and helpful. Parking- fine, but I imagine it could be a little crowded during busy periods. Rooms- comfortable, but decor and furnishings a little dated. My bed was extremely comfortable. Shower room- recently refurbished. One complaint- please upgrade your lavatory paper, not something to economise on! For the price, excellent vaue for money. A medium sized hotel with a swimming pool in a beautiful part of the country.

    4
    « Comfortable stay »

    We stayed one night to attend a local wedding reception. We found the staff helpful, food good (had dinner and breakfast), room clean and water pressure in the shower was excellent. We also used the pool twice which was nice. The bed was extremely comfortable and pillows very good. For the price we paid (£73 for a family room B&B) I had not had very high expectations and was very pleasantly surprised by how good everything was. I would definitely recommend this hotel.

    2
    « Not the worst ever.... »

    I stayed in Room 3, which has a plaque on the door proclaiming it the Mulberry Room or something. When I asked the receptionist why my room had a name, but none of the others did, she told me it's because it's a deluxe room. "Really?", I said, trying not to sound amazed. The room has recently been refurbished, apparently. Unfortunately, it's looks like somebody has looked at a few pictures of boutique hotels online and tried to do something similar with stuff they found at a boot sale and the remaindered section at B&Q. The white plastic kettle and 1980s LCD clock/radio are giveaways: this is a basic B&B with a fancy frock on. On the plus side: the building itself is quite lovely (from the outside), the staff are friendly enough, and it's not overly expensive. Oh, and I couldn't get the shower to turn off. It's one of those tab/shower fitting combos, and is obviously getting on a bit. One of the maids told me that you need to use a towel to get a better grip on the valve and give it proper welly. "They've been meaning to fix that for a while...." she said. Which pretty much sums the place up.

    1
    « No food service between breakfast & lunch. »

    I have called into this hotel on several occasions for sandwiches & coffee en route to the south coast and have been served by an attentive & pleasant male waiter on each occasion. Not so today. At 1120 we drove up just as a coach party was departing. We searched out a waitress and asked if we could order refreshments to be told that the kitchen was closed and would open between 12.00 and 1400. They had no refreshments and were unable (and quite obviously had no inclination) to make sandwiches for the three of us. Nil service for passing customers, nor presumably, for hotel guests. Worthwhile bearing in mind; these are hours akin to a pub rather than a hotel. Disappointing.

    4
    « Great stay - very convenient »

    We stayed here for one night. Arrived at 5:30 in the evening. Quick, fuss-free check in. After leaving our bags in our room & 'freshening up' we went straight to dinner. Next morning had a swim before a filling breakfast. - All staff we met were very friendly & helpful - Everything we needed was on site & close to our room - very convenient: restaurant for evening meal (from 6pm) & breakfast, library/reading room to borrow a few books for bedtime reading, swimming pool for 8am swim before breakfast - The food at dinner was good quality & good value - Lots of choices for breakfast, again very tasty. The cooked breakfast was very good, notably the scrambled eggs, sausage & mushroom, & very good (mini) croissants. - Clean room (on 1st floor). Not huge, but adequate.

    3
    « Cosy stay »

    Enjoyed an overnight stay,friendly staff.nice simple good size room,the bathroom needs updating!.nice an clean had a good nights sleep room was lovely an warm . Breakfast was plenty,an cooked well,pool an sauna is a bonus.

    4
    « A second visit to the Royal Chase »

    We visited this hotel back in August 2015, and came to visit again in March. It remains a thoroughly decent hotel, with friendly and helpful staff. Still a little frayed around the edges. Still too many locals using the swimming pool. But overall a good experience, with clean, comfortable rooms at a decent price. We would certainly use the hotel again.

    5
    « Amazing »

    All staff made us feel very welcomed. Superior room was outstanding, and well worth the extra. The menu choice was really good. The hotel is ideally situated for exploring Dorset, Somerset and Wiltshire. A walk up Gold Hill is as good as any cardiovascular workout.

  • 4
    « Not bad at all »

    Two of us stopped here as we were working in the local area. Rooms were of good quality and the beds were lovely and comfortable. Evening food was decent and the breakfast on the morning was superb, overall not a bad stay at all and would return again.

    3
    « Average Hotel with terrible showers »

    My wife and I stayed here for a friends party. Parking was difficult, but managed to find a space in the muddy areas. Booked in okay, room was okay, however when we came to use the shower, well ridiculous is the word. It looked like it had been recently installed and looked very modern, however there is little to no pressure in that the shower head just about dribbles water, when you transferred to the hand held unit you manage to get a small amount of water . We did inform the woman at reception but being a Saturday she looked rather bewildered at what to do. Having spoke to other guests they also experienced similar problems, so why oh why is it that a hotel chain as big a Best Western can install new shower units but fail to ensure there is sufficient pressure to make them work. Having decided to have and pay for one of the better rooms it felt rather disappointing to have such bad showers Also , other areas that the management might want to look at, At 0600 hrs the radiators start to knock as the hot water enters them( rather annoying at that time of the day). Lastly you may want to look at the breakfast as who ever buys the bacon should get better quality and also ask the cook/chef to actually cook it not give it 2 mins in the microwave. .

    4
    « Dated »

    Freindly staff and the guy who was around at 6.50am did all he could to keep me happy after I was surprised breakfast dose not start until 7.30am by making me a coffee and some toast. The receptionist never told me anything about the on site pool and the rooms are very dated and need a makeover urgently

    4
    « Special Event Location »

    We held a party for my fathers 90th birthday, and have nothing but praise for the organisation and staff on the day and before. All our requirements were catered for and it was enjoyed by everyone and of course the main man. Staying in the hotel for the night allowed us to remain for the evening and the rooms were very good clean and comfortable. Breakfast was good and made a fitting end to the party weekend.

    5
    « Great couple of days! »

    We had a very relaxing stay at this hotel. Is in a great location for visiting Shaftesbury and surrounding areas. Easy parking right outside, and receptionist extremely helpful....in fact all staff were friendly, helpful and looked smart. My husband liked the beer in the bar which is very nice to relax in. Food was excellent, reasonably priced and good size portions. Can recommend the fish and chips, cheeseboard and house red wine. Likewise breakfast spot on, so nice to have it freshly cooked to order. Room was nice very clean with plenty of hot water for showers and baths. Will be returning.

    4
    « Comfortable and Quiet. »

    Good location for visiting Shaftesbury only a short walk into town, the hotel is well presented, room was clean and well presented, we were disappointed with the breakfast arrangements, waited to be seated for 3-4 minutes, there were tables which had not been cleared, no Orange juice available,,so decided to forget breakfast and check out, would stay here again though but would of expected the service to of been better.

    3
    « Shame about the food. »

    We reserved 2 rooms for 4 adults for a special birthday treat with breakfast and dinner included, on arrival we were a little disappointed with location (directly on a roundabout) and exterior, (a little shabby), we were greeted by very friendly and helpful staff, 1 room on the ground floor was basic and the other on the 1st floor was very nice although the bath took 20 min to fill and had a very poor strength shower, the water also was just hot enough. Dinner on the 1st night we were greeted and served by friendly staff, the food was nothing special but Ok, although not very busy the wait between courses was very slow. Dinner on the 2nd night we were 1st to arrive in the restaurant and ordered our starters and main course, the 2 prawn cocktails were bland, no sauce and looked different, (not recommended), although the soup was good, our mains of steak, home made burger and 2 x beer battered cod took ages to arrive, the steak was very good, the burger was acceptable but the fish and chips were very bad, the batter and fish was under cooked and we did not eat, the homemade chips served with all courses were great the 1st night but tasted as though they were reheated on the 2nd night, they were hard and not nice, we all left them, when we told the waitress our dislikes she said she would pass the information to the chef, we were not offered another meal nor did we receive an apology. Breakfast for both days was fine if you want continental style, but for a 'full english' go elsewhere, the bacon is tasteless and the eggs whether poached or fried were served hard, in all we wish we had not booked the inclusive food deal, if we had been in a different restaurant we would not have paid for the breakfast or the 2nd nights dinner. Swimming pool is small but nice and warm but can get busy as it is open to non residents too.

    4
    « Overnight with Dinner »

    Excellent Value booking direct using BW website and BW membership scheme Easy to find, ample (free) parking,Free Wi-Fi that works throughout the hotel My room was very comfortable, spotlessly clean and thankfully had an equally clean bathroom (as opposed to a Shower Cubicle) As the Hotel's Leisure Centre shares it's reception with Guest this could cause delays but this is a minor inconvenience Hotel Bar area is rather more "functional" than relaxing with tables etc arranged in a uniform manner which is probably very efficient but does not promote a relaxing drink(appreciate this a personal opinion ) Entertained guests to dinner, again, restaraunt is functional rather than welcoming, food was acceptable rather than exciting but certainly nothing to complain about. Check-out was the only minor issue (hotel had three attempts at presenting my bill before we arrived at a conclusion) Again, a minor issue, In short would not hesitate to use again but would probably choose to eat out?

    4
    « good value short break »

    friendly, clean hotel with decent sized pool, décor interior/exterior a bit tired. overall good stay. Staff friendly & helpful Food excellent, short walk into Shaftsbury. Although we did not have Sunday roast, appeared very popular & busy with locals.

    2
    « Disappointing »

    In great need of refurbishment, extremely dated. Staff ok, however over priced meals and sad, tired decor. I have stayed in lighter, brighter, cheaper budget hotels half the price of this one. Did not see any sign of a lift, during my stay but saw an elderly couple struggling with the stairs.

  • 5
    « Lovely relaxing break »

    I have to admit to being a little concerned reading a review just before our visit in January, but I can only assume that the "shooting party" had unrealistic expectations or were extremely unlucky. Our stay could not have been any better. The staff were all very pleasant and helpful, the hotel had a good selection of food and drinks on offer and breakfast was excellent. We also made use of the pool and sauna which was very good. I would have no hesitancy in recommending this hotel to anyone wanting to stay in or around the area.

    4
    « Excellent value »

    All the staff I encountered were smart, attentive, helpful and friendly. The decor in the room I occupied was tired and in need of redecoration. I thought a little more attention could have been given to the cleaning. The interior of the wardrobe was dusty and the tiles in the bathroom were grubby. I slept well as the bed was comfortable and there was no noise at all. Wifi worked well. Breakfasts and Evening meals were very good. The swimming pool and sauna were a real bonus. Overall, I had a most enjoyable stay and will definitely return if in the area. Excellent value for money!

    1
    « Unwolcomeing, With staff resentfull to be at work ! »

    I personally organised a days game shooting close to Shaftsbury as I do most years but was unable to get accommodation at my usual hotel in the town for my 9 guests due to the hotel being booked for a private function over the weekend. I booked the Royal chase through booking.com, I was contacted by the hotel quite quickly to inform me that there maybe noise from their functions currently booked, at this point I asked if we had access to a communal bar for us all to meet in and if they had any type of gun safe on the premise, I was informed yes there was a communal bar and that regretfully they had no safe.... this not a problem as we were all in possession of our own shot gun certificates and that we would take our own precautions to their safe keeping. My guests arrived prior to myself and were informed that we were not permitted to enter the building with the shot guns, please note they were safely carried and secured in there appropriate cases as they by law should be carried. My guests had to educate the staff on reception to the required responsibility of their luggage. During the stay we were all made feel VERY unwelcome as a shooting party, due to their lack of knowledge and understanding of the laws and process required to even obtain and own a shot gun never mind to carry one in public. As a group we enjoyed the bar area of the hotel along with the restaurant with actually good food from the kitchen, however we were evicted from the bar and lovely warm fire during our afternoon drinks to enable the hotel staff to greet a wedding party, this I was extremely upset at as again we were made to feel unwelcome and uncomfortable, this was not informed to me on my booking. I clearly made my dissatisfaction to the manager as I checked out and paid quite a large bill, to which I received an argument from the lady demanding that she have her argument put across to me ! To finalise, I would certainly never stay at this establishment again and would highly recommend any group to look elsewhere. The staff are quite rude, untrained to work in the industry that they are choosing to work in and certainly need training for the service industry !! The hotel group should have at least a manager to be familiar with shot gun / firearms laws being positioned in the countryside within the centre of a great shooting area. Very unimpressed.

    1
    « Like a nightclub in the room »

    The noise levels from the disco are just not acceptable for paying guests. Very poor attitude to customer service from the majority of the staff . Would never stay here again. Best Western you seriously need to train your staff in how to handle customers.

    5
    « Excellent venue for a family celebration »

    We held a 70th birthday lunch for 30 people. It was excellent we had a room to ourselves, next to the library. The staff were excellent throughout our visit, from front of house, bar and the waiter service was excellent. Nothing was to much trouble. The food was served hot and enough for all. We had the room extended for after dinner coffees, teas etc and it was great venue.

    1
    « Nothing Royal About This Place »

    We arrived from Manchester on Friday 11th December, so after a 6 hour journey we were glad to get to the Hotel. On arrival, there was nowhere to park. We had to leave the car in the middle of the car park and were advised by Reception this would be ok. Half an hour later, after my partner had gone out with the keys, they asked me to move the car. The food I ordered to the room was disgusting, pretty much inedible. The breakfast we ordered the next morning was also disgusting. Poor quality and tasted old. I would on the other hand highly recommend The Grosvenor Arms in the Village, a little more expensive but there is plenty of parking and nice food. Don't stay here, unless you really have too.

    4
    « Comfortable and relaxing stay at Royal Chase »

    Friendly and helpful staff, excellent breakfast, comfortable room. Very quiet bedroom despite Christmas party and a wedding in the hotel during our stay. Large, clean room, plenty warm enough and plenty of hot water. Décor slightly out dated.

    4
    « Weekend break »

    Well positioned in relation to Shaftesbury, friendly staff and very happy with character and style of the hotel. Only critical comment made to reception was that the carpet had not been hovered under and behind the bed (lovely bed by the way!) and the power shower was too powerful for the showerhead, resulting in a lot of fun trying to stop water from getting out onto the bathroom floor. But overall we thought the hotel was lovely and excellent value for money.

    3
    « Short break »

    We stayed in room 15, I would not recommend it as you get the noise from the kitchen extract system and staff early in the mornings. The weather turned cold and the radiator did not work, the room got very cold, I also pointed out that the rooms could do with a better clean as there were cobwebs on the light and disused soap was left in the shower. The staff were great however they cannot may up for the down sides, the hotel is undergoing a refurbishment but not enough money is being spent so it still looks old and tired.

    4
    « Nice hotel, came with our dog this time, helpful staff »

    We stayed here on a deal after staying here in 2013. This time we took our little dog which was fine. They have two dog rooms which are ok (we had room 15) but I wouldn't want to stay for too long as the room was quite small and there was an air-conditioning unit outside the bathroom window. Having said that, it is nice to see a hotel offering accommodation for dogs. The breakfast was excellent and the staff were friendly and helpful.

  • 2
    « Dated and over-priced »

    This was our first experience at a Best Western and unfortunately I was quite disappointed. The hotel itself looked lovely from the outside - quite grand looking but on the inside it was very different. Whilst I cannot complain about the cleanliness of the hotel or the polite staff the hotel itself was very dated in décor and for want of a better word - bland. The hotel has a pool which we thought was good as we like to have a relaxing swim in the afternoons. We arrived back to the hotel after a hectic Saturday driving around the countryside and visiting little towns and made our way down to the pool. When we got in the water was quite cold and where there looked to have been maybe a sauna or jacuzzi I'm not sure was just a bit of a plastered wall and some metal fencing which made the whole place look awful and really run down. The pool could have definitely benefited from being warmer - maybe some nice green plants and some loungers around the pool all would have helped to make this place look more up-market! We were also disappointed with the breakfast, on Saturday morning we asked for the smoked salmon and scrambled egg only to be told that they had no salmon - OK fair enough if they had run out then that was that but to not bother to get any for the next day when they could have popped to Tesco's up the road to ensure they had some for their guests I thought was not good customer service. We did complain when checking out on the Sunday morning and the receptionist agreed that it was not acceptable especially as it is offered on their menu but that was all we got - an apology. Had we of paid around the £60-65 a night mark for this hotel in its current condition I think that we would have accepted its short comings but the fact that we paid £85 per night I do not and would not stay here again or recommend it to anyone whilst it remains in this way. Hotel chains have their flag ship hotels and this is clearly not one of Best Westerns and it definitely needs money spending on it to bring it up to a much better standard and to make it worth the money charged to stay there.

    3
    « Just about ok »

    First off I like to start with the good, the staff were great, helpful, attentive and friendly also the car parking was ample. Now to the room, on arrival the window was open which in November made the room cold and it also allowed for 5 ladybirds to find there way on the net curtains but after shutting the window and disposing of the bugs all was ok. The bed was very comfortable, the TVs had a good selection of channels and tea and coffee facilities was acceptable. The bathroom looked liked it had not long been decorated and was very clean, however, being a man it was awkward for me to stand up for a wee due to a glass shelf which was in the way so had to stand at an angle. The shower pressure was a joke and the water was warm not hot warm. I must say that this might be me being picky as my partner didn't think it was as bad as I'm making sound, it was a 1night stop over so didn't expect 5 star luxury but....

    4
    « Royal Court Shaftesbury Dorset »

    Two night stay, Friday & Saturday B&B. Staff very attentive. Clean room. Breakfast hot and quick despite a lot of guests. Room was very clean and everything worked. We were warned that there would be a late function on the Saturday night but we never heard a thing from the event or the other guests. Use of the bar during the event was not a problem as there were enough hard working staff who even took my drinks out to the garden for me.

    3
    « Pool was freezing »

    The pool is freezing and the poolside facilities poor. Bathrooms need updating but rooms were clean and comfortable and the staff friendly enough. Nothing stood out as great, hence the average rating.

    4
    « Ideal weekend stopover »

    My husband and I booked this hotel not completely knowing how close we would be to Shaftsbury centre , we were attending a family wedding in the centre . Good sized car park, which is a bonus in Shaftsbury, check in was quick , receptionist helpful and friendly . We booked well in advance for a double room with breakfast. I was disappointed with room size, very small in comparison to other rooms for the same price, never have understood how they can charge the same for an inferior room. However, good complimentary refreshments and toiletries. Very noisy shower but water nice and hot. Food very good with plenty of choice and the breakfast was excellent. All the staff were very friendly. We stayed in a central hotel in Shaftsbury back in March and found that to be very pricey for the meals and drinks. The Royal Chase was just a pleasant 10 minute walk away and would definitely be the hotel of choice for a future stay .

    3
    « Very average »

    The hotel is on the edge of town around 15 minutes walk to the high street. The rooms are a good size but not well loved. There were cobwebs and a broken bed wheel in our room. Basic tea and coffee making bits and a good tv. Bathroom ok with ok shower. Again just a bit tatty. The pool was very chemically and the sauna broken. Me and my son both came out of the pool with red skin from the chlorine. Breakfast was good with ample range. When asking to leave the tomato off my wife's breakfast we were told 'just leave it'. Service was efficient but without a smile. I wouldn't rush back here.

    3
    « It'll do.. »

    From the parking to the reception everything is agreeable with this middle of the road hotel which boasts a swimming pool yet I'm quickly alerted to the out of action steam room as advertised at the reception desk. The staff are friendly and concise and I was directed to my room, room 12, on this occasion. A clean room and along with the corridors felt newly decorated to a good standard yet lacked any real style. Arriving late after work caused concern as the bar area was shut down. However a ring of a bell at the reception desk prompted a swift appearance from the night porter who served us happily into the small hours. I found the bed very comfortable with a quilt that wrapped me up a treat like it was feathers, though I'm not sure it was. The shower in this room was awful the trickle of water was a good temperature but not enough power. No bath here didn't concern me though many folk like one so take note that there's no alternative. Breakfast was poor on the continental side without much real choice. As far as the cooked breakfast is concerned the menu indicates that there is an extra charge and it feels slightly like a deterrent. So braving the question I asked for two poached eggs on brown toast. They were delicious and cooked to perfection without any questions regarding the extra payment. I didn't try the pool though it looked small and was perhaps a token to elevate this Best Western's 'star rating'. I'm sure you'd find prettier places to stay in this stunning landscape though as a business style hotel I'm sure it'd accommodate your needs with a few conference rooms to boast of and attentive staff.

    3
    « Just about adequate »

    I stayed at this hotel for 2 nights in September 2015 while working in the area. The building looks attractive when you arrive, but the reception area is not obvious and the entrance hall looks a bit cheap and drab. I had to stand and wait for ages to check in as the receptionist was dealing with another couple, did not acknowledge that I was there and seemed unaware that I was standing right in front of her. I was finally given a key to my room, but after locating it along a long corridor, I found that none of the electrics in the room were working and none of the lights would switch on (including the bathroom light). I returned to reception to query this, and the receptionist was very sceptical but accompanied me back to the room to try the lights for herself. Realising that I was right, and the lights really were not working, she said that they would have to get an electrician in, and she then returned downstairs to get a key to another room. I was finally settled in to a small room overlooking a rear car park, with a spotlessly clean bathroom (although AGAIN the bathroom over-mirror light was not working, and although I reported this to reception as well, it was not fixed during the two days that I stayed there). Breakfast was unappealing with very slow service, bad coffee, and jam and marmalade in strange little miniature Kilner jars which were sticky all over the outside and were obviously topped up every day without being washed. As there was almost nothing I wanted to eat at breakfast, on the second morning I brought my own breakfast. I avoided evening meals at the hotel as the menu looked equally unappetising. On the plus side, the indoor pool is great for relaxing (or doing laps if you feel energetic), the bed was very comfortable and the wifi in the rooms works well. Overall I would not stay here again unless there was no other option. The staff are not very attentive and the food leaves a great deal of room for improvement.

    4
    « Excellent service »

    The staff were very helpful throughout the hotel and throughout our stay. The hotel was clean and tidy, amenities we good. Menu was great, a good range to choose from both for breakfast and supper and the food was very nice. The bar was well stocked although it would have been nice to have a little bit more beer choice to choose from.

    4
    « Weekend at Royal Chase »

    Excellent (recently renovated) room and bathroom - shame about the lack of water pressure for the shower Good choice of food in the restaurant, which was well presented and very tasty Service in the bar was hit and miss, as the hotel could do with more staff (in all areas). However all the staff were very friendly and helpful

  • 3
    « Avoid wedding bookings »

    We booked this hotel for a few days relaxing in Dorset on the basis that it was Charming and Quiet. Charming? - Maybe: the location is certainly good and the building would have been elegant in its day but is now in need of a fair bit of investment. Quiet? - Probably, most of the time, but not when there is a wedding party! We were fortunate that our room was away from the bar/reception area but we could not use the bar, tv or shared areas as it was noisy until late. Breakfast on the Sunday was shambolic as there were insufficient staff to cope with the numbers. On the plus side, the breakfasts were excellent, the staff were very friendly and the pool was relaxing (although the steam room was out of order). We would probably stay here again but I would first check whether there was a wedding party.

    5
    « Nice hotel. »

    The hotel is clean and quiet, the staff are friendly and helpful. The breakfast was nice with plenty of choice, I would stay there again as very pleased with everything. The hotel is situated on a roundabout very handy for visiting most areas.

    5
    « Lovelly Hotel in great location »

    Great room - particularly large and airy in older part of hotel. Interesting and tasty food, very well presented. Has its own leisure pool to help unwind after a days work. Within easy walking distance of Shaftesbury town centre with the Abbey gardens and Golden Hill {famous from the Hovis adverts)

 

Anfahrt zum Hotel ...

alle Richtungen
·Von der A350: Das BEST WESTERN The Royal Chase Hotel befindet sich in eigenen Parkanlagen an der Kreuzung von A30 und A350. Das Hotel ist nur 10 Minuten zu Fuß vom Stadtzentrum entfernt. ·Von der A30: Das BEST WESTERN The Royal Chase Hotel befindet sich in eigenen Parkanlagen an der Kreuzung von A30 und A350. Das Hotel ist nur 10 Minuten zu Fuß vom Stadtzentrum entfernt.
 

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