BEST WESTERN Plus Como Park Hotel,  Saint Paul

3.5/5  - basé sur 491 notations.
1010 Bandana Boulevard W, 55108-5107, Saint Paul, United States - Karte ansehen
+1 651 647 1637 +1 651 647 0244

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Vorteile des Hotels

  • 24 Stunden Rezeption 24
    24 Stunden Rezeption 24
  • Klimaanlage
    Klimaanlage
  • Kostenlose Parkplätze
    Kostenlose Parkplätze
  • Beheizter Pool
    Beheizter Pool
  • Parkplatz im Freien
    Parkplatz im Freien
  • WLAN-Verbindung in den gemeinsamen Bereichen
    WLAN-Verbindung in den gemeinsamen Bereichen
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Gästebewertung TripAdvisor
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Fotogalerie :
Das Best Western Plus® Como Park Hotel. Entdecken Sie dieses historische Hotel am Bandana Square in St. Paul, Minnesota, errichtet im Inneren eines Lokschuppens!Das Best Western Plus® Como Park Hotel ist ein einzigartiges, historisches Hotel in St. Paul. Die besten Sehenswürdigkeiten der Twin Cities, darunter das Gelände der Minnesota State Fair, der Sitz der Bundesregierung von Minnesota, das Xcel Energy Center, das Kongresszentrum "River Center" und die Universität von Minnesota, sind nur eine kurze Autofahrt vom Hotel entfernt. Sportfans schätzen unsere Nähe zum Target Field US Bank Stadium und TCF Bank Stadium. Erkundigen Sie sich nach dem praktischen Transfer zum Flughafen von St. Paul und Minneapolis. Geräumige Gästezimmer im stilvollen Design bieten Kabelfernsehen mit HBO® sowie kostenloses High-Speed-Internet. Unsere Anlage ist rollstuhlgerecht, und wir bieten einen Fahrstuhl für noch mehr Komfort. Ein kostenloses Frühstück wird täglich in unserem Lokal im Stil einer alten Bahnstation serviert. Nutzen Sie tagsüber unser beheiztes Hallenbad, den Wannen-Whirlpool, die Sauna und das Fitnessstudio, und entspannen Sie sich abends bei Snacks und Getränken in unserer hauseigenen Bar und Lounge. Unser Business Center ist rund um die Uhr geöffnet und bietet mehrere Arbeitsplätze sowie einen kostenlosen Druckservice. Ein 24-Stunden-Markt für Snacks, Souvenirs usw. ist ebenfalls vorhanden. Räumlichkeiten für Hochzeitsfeiern und Tagungen sind ebenfalls verfügbar. Haustiere sind willkommen. Entdecken Sie dieses historische Hotel in St. Paul, Minnesota, errichtet im Inneren des historischen Lokschuppens am Bandana Square!Erleben Sie das Beste von St. Paul! Reservieren Sie noch heute ein Zimmer im historischen Best Western Plus® Como Park Hotel. Genießen Sie Ihren Aufenthalt!

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ABGEGEBENE BEWERTUNG MEINUNGEN ANSEHEN ZUSAMMENFASSUNG DER BEWERTUNGEN
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165
sehr gut
 
160
befriedigend
 
83
mangelhaft
 
48
ungenügend
 
39
Allein/Single Allein/Single 33
Alleinreisende Alleinreisende 44
Familie Familie 190
Geschäftlich Geschäftlich 96
Geschäftsleute Geschäftsleute 104
Geschäftsreisende Geschäftsreisende 123
Paare Paare 91
Reisen mit Freunden Reisen mit Freunden 38
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BEST WESTERN Plus Como Park Hotel,Saint Paul
  • 3
    « Best Western Hotel rating »

    Hotel has a very unique and interesting decor, built inside an historic train maintenance building. Very fun looking at the big wood beams, exterior brick with special. Hotel is quiet, rooms are comfortable and clean. Breakfast was served, which is always appreciated. Good value for the price. I would stay here in the future.

    4
    « Perfect Spot, Location, Friendly Staff! »

    We didn't know what to expect. We waned someplace with a pool for the kids, and close to the museum and zoo. This place was perfect. We ended up getting a poolside room and the kids had a great time. They have a bar with a good selection of beers. The breakfast in the morning was really one of the best complimentary breakfasts I've had. The Hotel itself is really cool, especially if you are a train enthusiast of just history buff. Do note that it is an old train station, so it might be a little chilly in the halls and pool area during the winter months. I would recommend it. The rooms are a bit dated, but very clean. There are plenty of places to have food delivered right to your room. We would definitely go back.

    2
    « Nice Property, Terrible Service »

    After driving from Chicago it took me literally 41 minutes to check into my hotel room! I had to wait at the Front Desk for 10 minutes to start with because the Front Desk Clerk was also the Bartender and was getting ice from in back and making a drink for someone. Then we were checked into a room that already had someone in it! We found out when we opened the door and the T.V. was on and open luggage was on the bed. By the time we got back to the Front Desk she said, oh yeah I'm sorry. Then we were checked into room with one king size bed. I was checking in clearly with a luggage rack and three young ladies here for a College visit, how would we fit in a single bed. When we came back down to the counter she stated that's how the reservation was. NO IT WAS NOT. I had the reservation confirmation CLEARLY stating the reservation I made. She refused to look up the confirmation number, she called someone and kept telling me to calm down when I was. In a attempt to make us look like we were problems?? I am a Director of Sales for a Hotel! She of course did not know that. As a FAVOR she put us in the room I reserved. I promptly called the Best Western Customer Care line when I got to the room and they CONFIRMED I indeed had the two bed reservation. It is Monday now and I have STILL NOT HEARD from the Hotel Manager. It is a lovely property, uniquely decorated, but GOOD LUCK with Customer Service and getting to your room!! They were not very busy over the weekend, and I think it is obvious why.

    5
    « Awesome Hotel »

    My family and I stayed here for two nights. It is built in an old train repair building, which makes it even cooler. The staff was awesome, especially Wendy, the breakfast attendant. She was very friendly and welcoming. The breakfast itself was one of the better ones we have had on trips. There was waffles, pancakes, eggs, sausage and cereals etc. The room was a nice size and we had a patio door that led straight to the pool, very cool. It was pretty full, but we heard very little while in our room. We will definitely consider staying here again!!

    4
    « Cool old building near Como Zoo »

    Was looking for quick place to stay with a one day conference at Como Zoo & Conservatory. This place was the nearest. Price was a little high I thought for basic hotel, but the old depot building was pretty cool. Front staff person was fun and nice. Hotel room was pretty large with 2 queen beds. Couple lights didn't work in room and reported this next morning. You could only adjust temp by 5 degrees one way or the other - and if you wanted it cooler you needed to contact front desk. Got really warm at night. Not the quietest, could hear the room's TV next door to us early in morning. Breakfast was basic and just ok. Overall the hotel was good for the location and a neat concept to preserve an old building, but a basic Best Western overall.

    5
    « Cool looking Hotel »

    Great breakfast and a fun place to stay. the train motif was fun for the kids. the pool, hot tub, and sauna were clean and worked great keeping the kids busy. the rooms were large and the king bed was plenty firm. lots of pillows too.

    4
    « Nice Place to stay in Saint Paul »

    I was in Minneapolis/St Paul for almost a week on one of my road trips. I am with the Best Western Rewards program so I stay with Best Western as much as possible. When looking at the hotels around the Twin Cities, Como Park was the only one where I could stay the whole week. I found out later that the Ryder Cup was being played that weekend. As it was, it turned out alright but a bit more pricey than I was hoping for. Having said that, I enjoyed my stay at the hotel. It is in an old railway station in a nice nieghbourhood. I had a single King Size bed and there was plenty of space. The room was a little cool and I found out later that the front desk controls the temp, I loved the shower and the other amenities in the room (i.e.internet, fridge, microwave ect.) were good. I did have an interior room and missed the natural light, but then again I did not spend much of my time there during the day time. My room was cleaned every day and I found the staff friendly and helpful. The breakfast area is airy and nice variety of foods and beverages. A nice place to start your day. The hotel is located close to a few major regional streets so I had no problem getting around. The Como Park Zoo is less than 10 minutes away and worth a visit. The 2 days I didn't feel like driving to supper, there is a nice pub/resturant (Gabe's) that is a 5 minute walk from the hotel. I will be returning to the Twin Cities and will definetly think about staying at the Best Western Plus Como Park.

    5
    « Excellent »

    This hotel is the best we have experienced for being receptive to the needs of people with disabilities. We love the historical setting. All the staff, even the kitchen and cleaning staff, were friendly and helpful. We will certainly be repeat customers.

    5
    « Great Surprise »

    It is hard to tell by websites sometimes when booking a hotel in an area your not familiar with and I couldn't tell about this one but wow I was surprised at the quality of the hotel. I would stay here again. The outside was a little hard to tell if I had the front doors or not. The amazing detail of the old train tracks was cool. They had free newspapers and coffee. Check in was a breeze. Once inside the charm was beautiful. They had the breakfast area and a lounge area. Plus cozy seating around the fenced in pool and hot tubs. The rooms will all accessed by an inside hallway which kept the noise down. We had a one story double queen bed that was comfortable. Our room had a ton of space. IF you want a temperature change you MUST call the front desk so they can FLIP the switch. We missed that at check in , it should be labeled in the room. Breakfast was awesome and exactly what we needed. The staff was friendly and accommodating. I would ask for a room not by the stairs.

    3
    « In town for Shriners Hospital »

    Our local shrine puts us up at this hotel every six months for our son's doctor visits. It is not a place I would book as it is a bit dated, but we are grateful for the complimentary hotel. In the hotel's favor, it has a nice little bar that mixes a GREAT Long Island Iced Tea. Breakfast in the mornings has lots of choices and the coffee is great. Front desk staff is always helpful and very friendly. Something that is a bit unusual is that in order to change the temp in your room, you have to call the front desk to change it for you.

  • 5
    « Short but Fabulous Stay »

    Hotel was very cute and rustic looking. The front desk staff were very friendly and helpful setting up cabs for multiple pick ups and recommended great places to eat. Hot tub was lovely and pool was very clean. Room was spacious, clean and had all that was needed. Breakfast had a large selection, however the breakfast time ended a little early, wish it went to 1030 instead of 930, and more fruit options would have been nice and less breads. I didn't bring my dog with me this time but loved seeing all the pups around and they were all well behaved.

    5
    « DAUGHTER IN HOSPITAL, FAMILY VISIT »

    My wife and I have stayed many times at this BW Plus and have not been disappointed ever. The staff at the front desk and all have always been very helpful to us so we do not even check any other places. This is our stop. It is always clean and the beds are so comfy I can always count on a great night sleep. It is the same for my wife. We feel so relaxed with our stay. Even with our daughters surgery, we could relax. No worries about our stay.

    3
    « A Mix of Old and New »

    We've stayed at this hotel a few times and each has been a little different. This time we had a room with one king size bed. The bed was comfortable, room was clean and spacious. Parking is convenient and the ramp allows you to park close to the main door. Our room was about as far from the main door as you could get but we were there for a Marathon so a little walking was no big deal. Because the hotel is built inside an old train station there are some uneven floors and steps. If you have any mobility issues you need to request a handicap accessible room. Lots of the framing from the train station is visible and it gives the hotel a nice charm. Keep this in mind and you won't be disappointed. Breakfast was good with hot sausage & eggs along with waffles. There was a assortment of fruits, cereals and other items.

    5
    « Comfortable Night Stay »

    Not only does this hotel provide a great environment and unique experience in an old train station, but the staff and amenities make it feel like home away from home! I was so excited by the uniqueness of the hotel's appearance and history, and the stay was just as wonderful!

    3
    « Not the quality expected »

    We stayed 3 nights at this location while visiting family. When we walked in the first night, everything was fine. The other two nights we were skimped on towels and and other small items. Breakfast not set up the first day until 15 or 20 minutes after their posted opening time. It was evident that some people could not wait and had to leave before most of the food was available. The breakfast does not compare to other equally priced hotels. The architecture is interesting since they used an old train station, but the doors don't close well and it was difficult to find the main entry.

    5
    « Satisfecha »

    Siempre he recibido buen tratamiento en este hotel y es muy limpio. Es muy comodo para mi porque es facil de llegar y cerca de la oficina central donde trabajo. I have always received good treatment at this hotel and it is very clean. It is easy to get to and close to the main office of me employment where I come for staff meetings.

    4
    « Would recommend for excellent sleep »

    Bed is very comfortable. A/C OK. TV same as any other hotel...channel changing sooo slooow. Internet very good throughout hotel. Indoor pool looked really good--wished I had brought swim wear. Very few options for in-house dining. Microwave helped out here. Easy 1.5 mile walk to Como Zoo. Safe area. But if you wanted to bicycle, hotel should get Nice rental bikes because there is a bike station at zoo.

    5
    « Price Differential - Otherwise Excellent Hotel »

    I was quoted one price by Best Western when I made the hotel reservations with their 800# and my final bill reflected another price stacked with taxes. I SPECIFICALLY asked the 800 operator if the price quoted reflected taxes and was told it did. We were on a tight budget and had I known the price would add almost $20 more to my bill, I would have looked elsewhere. The hotel was fun, the beds were comfortable, the staff was great. Ambiance was terrific. Definitely recommend. But the price should be nailed down in stone.

    4
    « Good place for stop over »

    The hotel is located in an OLD Train repair shop building that has been very well done as a conversion to house the hotel within the original building walls. Very quite and the bar has good selection of drinks. The food needs to be stepped up, they have offerings but all cooked in toaster oven. Restaurants are not close by that we found. but they did tell us about a great steak house.

    5
    « Unique, clean, centrally located »

    I was in St. Paul for the St. Paul classic bike tour. I wanted to stay somewhere reasonably affordable, nice, and easily accessible to microbreweries and the start of the ride at St. Thomas University. I also like that this is near Como Park and centrally located between Minneapolis and St. Paul. The hotel was unique in its design, and very clean. I was very pleased. I wanted to try out the hot tub after a long bike ride before the St. Paul classic but wound up staying out too late to have time for the hit tub! Comfortable bed. Very good experience.

  • 2
    « Girls weekend getaway »

    We stayed at this particular hotel because of how close it was to the state fair grounds. We arrived a little after check-in (3pm). I asked where I should park due to a full hotel. The lady told me to park in the ramp so we parked in the parking ramp. Little did I know the ramp she meant was just to the side of the building and really isn't a ramp. It is elevated parking sure. After parking in the wrong ramp and not being able to get into the building we call the front desk. We had to move our vehicles and park elsewhere ( elevated parking) Finally we got parked and went to our room( which was a challenge to find it was on the 2nd floor but no sign for an elevator. We found the elevator after asking got our stuff to the room and our key didn't work. We attempted a few times. I'm getting very upset. A lady opens our door from the inside and asks why we are trying to enter her room. Well it was our room on the keys we were given. So I had to return to the front desk and figure out if we would even get a room at this hotel. It turned out they took our room so they gave us there's. We got all settled and the next morning house keeping is wondering why we haven't checked out. ??????I will never stay here again. The pool is also warmer than the hot tub.

    3
    « Good business hotel for a few days »

    If you have business in the area where the hotel is located this is the place where to stay. The rooms are good, the Internet is good, they have a good breakfast. The hotel is interesting also, it is located inside an old train depot. The neighborhood is a technology park , n ot too much to see. There is only one Restaurant near buy, walking distance that I would not recommend. It is better to take a CAB (approx. 10 minutes ride) to downtown Saint Paul to find a good restaurant. For work, is a good place to stay a few days.

    2
    « poor experience »

    This is the email I sent to the Manager Good afternoon Mr. Gray, I was told by the lady at the front desk that you were my point of contact to address my concerns about our stay this weekend. First of all I am not the type of person that complains but feel that this warrants a note to you. On Friday I used my Best Western reward points to get a room at your location. While there we decided to spend an extra night. we were unable to stay in the room that we were initially booked in. That was not the problem at all. At approximately 9 am while I was in the shower house keeping came into the room unannounced without knocking or anything. My girlfriend was half naked getting ready for the day and he completely startled her. She then flipped over the dead bolt lock and less than 5 minutes later there was a second attempt at an unannounced room entry. I spoke with the desk lady about this and she said that she would take $20 off our nights stay which I appreciated. We then continued to switch rooms before going to the fair for the day. I accidentally left my swimsuit hanging on the back of the door of the first room. I checked with the desk twice and they were nowhere to be found. It was completely my fault for leaving my swimsuit there but thought that they would have been found in the lost and found. We left today feeling disappointed about our stay. I felt that our room should have been comped and I spoke with the desk lady about this and she gave me your card. Please let me know your thoughts concerning this. At this time I do not plan on writing a negative review. Thank you for your time. His response came back 6 days after and only after I went to the general complaint department. He took his employees word over ours. Terrible customer service.

    4
    « Sept 6-9, Business Trip »

    Overall good. Staff Front Desk: These people work hard to make and give guest tremendous service. They are positive and very people oriented. Food quality at breakfast needs some modification. Eggs a bit watery.

    5
    « Baseball Junkie »

    Was there for our last night of a four game series with the Twins before heading back to Canada. What a great way to turn an old train station into an interesting hotel concept. Great frontage with the locomotive and additional cars around the outside. Has a pool, hottub, lounge, business and fitness center. Great breakfast and very clean and well kept. Would definately stay there again.

    5
    « Such a Fun Place to Stay! »

    We have stayed here two or three times a year and it is always a treat. It is a former train station and the lobby and breakfast area are designed to build on that history. It is so unique. The rooms are always very clean and the breakfasts - served out of a depot - are always delicious.

    4
    « Bandana Square St. Paul »

    Unique, interesting setting in a restored rail yard. Low key, quiet, relaxed accommodations. The location is close to the State Fair grounds and Como Park. If able, both are accessible with long walks. Rooms are quaint, not small, but not large. Try it, you will like it.

    5
    « Interesting Historic Building »

    Hotel is in a retrofitted steam locomotive repair shop. Interesting structure with a fascinating history. Room was clean and large enough not to feel cramped. Breakfast was free with stay, and the staff made sure I got food, even though they were about to end serving for the day.

    4
    « Love the hotel »

    I always love this hotel, even though it is on the price(r) side i always want to go back to this hotel. love the look of it, good breakfast. Shuttle to the state fair was nice to have. had some issues but not bad.

    3
    « Average Stay in nice neighborhood »

    Very busy hotel during state fair because they advertise a "shuttle" system to and from State Fair. It's great when there is actually room for you, but many times we had to wait for the shuttle because they refuse to get another one during the busies time of the year. Shuttle Drivers were awesome though-best staff at the hotel was the shuttle drivers! Don't expect to change the temperature of your room either.

  • 5
    « Beautiful »

    This hotel is absolutely beautiful!! Well, if you like antique type of buildings. This hotel is the old train depo. The tracks still run through the building. Rooms are huge!! Breakfast is full of all sorts of different foods. The swimming pool and hot tub looked very inviting although we did not try them out. The entire hotel and grounds are clean and kept up. Staff during our stay were fantastic! Look at all of the pictures- this place doesn't disappoint!!!

    4
    « The place is really unique. »

    We stay at the Bandana Square every two weeks. My Grandson has appointments at the Shriners Hospital. Our drive is about 5 1/2 hours. We usually see Lindsay when we check in and out. Lindsay is polite and informs us of attractions and things that might be going on. Wendy puts on an awesome breakfast in the morning. A great variety of foods. Wendy is always very polite and helpful also. Rooms are fine. Beds are comfortable. As busy as it was this last time, we heard no noise at all. After a long drive like that, it was very easy to relax when we got in our room. Would like to see a restaurant of some sort in the building.

    3
    « Would rate 3 1/2 stars if it were an option »

    This Best Western is a bit dated, yet for us the stay was exactly what we needed/wanted. It was close to where we wanted to be, offered breakfast, was clean and overall quiet. Front desk folks were friendly and helpful, staff that attended to breakfast did their jobs nicely. Food levels got down a few times, but we were also not there at the crack-of-dawn daily. They did a good job restocking food. Really no issues on this. Room was clean a bit small but had a king sized very comfortable bed......SLEPT well. Room 103 just off on corner of the main hotel section. At first was worried it might be noisy but it truly wasn't..... Heard other guests complaining the hot tub wasn't hot enough or the room was this or that......in some ways I almost felt these folks were complaining to get an extra $20 off.....I can't speak about the pool or hoot tub, it wasn't of interest to me to go to or be in. Pet friendly, a few kids so it was busy at times, again no issue. Shower worked well, water pressure good, water hot for the shower. Refridge could have been a bit colder but come on.....not worth going to the front desk about..... All in all this place is 3 1/2 stars......better than AVERAGE......not quite "very good" BUT I'm NOT COMPLAINING......

    3
    « A below average stay after many years »

    I have been putting my family up for over 10 years at this hotel, 1-2 times a year, plus encouraging friends to stay there when they visit. This has involved about $600-$800 of revenue for the hotel each year as there are multiple day stays. I booked a room as usual, although this time I had almost enough reward points to use and purchased some additional points to be able to obtain a standard room. The room we were given had a horrible paint smell and my eyes watered. The bed broke upon just sitting on it and we looked at the frame which turned out to be not suited for the bed. We also found a moldy piece of food under the bed and the mattress was stained on the side. The tray that goes inside the microwave was missing and there was only one garbage can. I was first assured the paint smell was just that but then when the other things happened, I was told that there had been a problem with the room that was supposed to be cleared up and the employee was told to "sell it anyway". The nice front desk person transferred us to a suite, which was better, but now instead of two beds we had a fold out couch to substitute for one bed that had sheets that didn't fit (just two flat sheets) and it was uncomfortable. We found that a plastic bag had been placed over the smoke detector. The chairs for the table were dusty and there were no supplies for the bar suite as well as water damage on the ceiling. There has been remodeling done but another guest also said it was noticeable that things are not up to par. Please note that this is not a "cheap" hotel in the summer. Corporate customer service stated these issues would be looked into. This is such a unique hotel and I am very disturbed at how some aspects have really been going down. This was noticeable last year too but never to the extent as this year, in particular for the first room. Hope things improve but I am wary for the moment. I gave the property a 3 instead of the 2 as I have a hard time giving negative reviews but unfortunately, the state of the first room was a little upsetting.

    5
    « Lovely visit »

    My family enjoyed the train theme, the pool, kid's pool and hot tub. The outside area was lovely to walk around as it was nicely decorated with flowers in old train carts. I loved having 4 pillows on the comfy bed. The room had a good sized fridge and microwave. We had Green Mill delivery service for dinner. The area was quiet for a good night's sleep.

    4
    « Pleasant stay »

    My stay was a good one. Very fast check-in and check-out, and my room was quite large for just a basic one. The bed was comfortable, and the overall decor was quite interesting (in a good way) because it is an old converted train station.

    5
    « Great value »

    Very nice hotel in a great location for us--easy to get around St. Paul and Minneapolis. A hidden gem. Great value for the high quality. Very clean and comfortable room and nice pool and hot tub. Excellent breakfast, though serving area a bit narrow, though dining area was fine.

    4
    « Nice family hotel »

    Stayed here with 3 and 1 year old. Kiddy pool was great. Breakfast selection was good - pancake and waffle maker, yogurt bar. Eggs and breakfast meat. Cereal, toast and muffins. Comforters are really thick and warm - too warm for us. It would have been nice to have an inbetween blanket. Room to set up our pack -in-play. Staff was super friendly and helpful. Will stay here again. When baby was up early I could take him to the lounge/pool area while the rest of the family slept.

    4
    « Unique hotel »

    This hotel is extremely unique and the staff is very friendly and helpful. It is a historic building that was a train station and the charm is definitely still there. I have been staying at this hotel since 2011. I recently stayed here in July 2016, previously it had been just less than two years since my last visit. I will say other than the U of M St. Paul campus and the state fair it is a bit out of the way from most things and the location is not that great. My other big concern is the price, I'm not sure it is any longer a great value. The hotel is clean and the rooms are up to date. I really enjoy that they all have bigger refrigerators now, but that is becoming more standard. The internet was quite slow. Breakfast was delicious and pool area nice.

    4
    « Trip Advisor »

    I stayed at Best Western Bandana Square in St Paul, MN because of medical for my partner. Sometimes we both stayed and sometimes just I stayed. I have a dog - and this Hotel was great about accommodating my dog. Even has treats for them at the front desk. The staff are getting used to my visits!

  • 4
    « Hotel STay »

    The hotel staff is wonderful, the outside is not what it seems until you walk inside the hotel and it was overwhelming. It was beautiful the way the layout is. Where the breakfast is located in an old train is pretty cool but kind of tight when a lot of people try to be in there. The breakfast was alright, except the fuse would blow if all four toasters are being used. The room was very spacious and clean. We were 15 minutes from the Mall of America and other locations.

    3
    « Mixed Feelings »

    Spent last night (Thursday) and have mixed feelings. Some things were really neat, such as the building's history/architecture, the pool was clean and well maintained, and the morning staff were very friendly and available. Unfortunately some things were not good. The attendant couldn't be found after we checked in and discovered our room keys didn't work (she had been busy emptying various trashcans and taking towels to the pool leaving the front desk, lobby, and the "market" unattended) so we left and got dinner. The rooms are really, really, really need to be updated. Really. They're ugly. Yes, there is private parking but it's across the street and the striping is backwards unless you drive UP a ramp onto the rooftop parking lot, drive across, then DOWN the ramp, and hope there's a space (because not everyone knows how to park between the lines). On a positive note, the beds are VERY comfortable and there's a yogurt machine in the breakfast area (with a mixed berries and granola topping bar)!

    4
    « Nice family hotel »

    Trip with two small boys. The staff was very good. The room was near the pool and nice. In particular if you have 2-5 year olds there was a small kiddy pool. The rail road history part with a old steam engine on display out front was quite nice for a my little boys. Price was quite good. Only down side I encountered was that house cleaning missed a few bits of litter.

    5
    « Nice place! »

    This hotel is nice and very historical. The architecture is very cool. This building was used to paint trains back in the day, and the tracks are still on the floor. Rooms are modern and comfortable. The pool is nice and the staff is awesome, we enjoyed our stay here.

    2
    « DO NOT BOOK! HORRIBLE customer service! »

    I had 4 horrible experiences with front desk staff. Not one --- FOUR! ALL from different staff members too. So it's not just one person. When I first booked, the first person booked the wrong dates. Another woman called to confirm the dates and when I did and had further questions since they got the dates wrong, she interrupted me, put me on hold and hung up. I called back two different times and both employees gave me attitudes. The last time around, I actually spoke up and told the young girl that I was simply calling to ask questions and didn't appreciate being given attitude for simply asking questions which was her job to help me. I was furious but we had to stay at that hotel because of the nearby tournament my husband was playing in. As for the stay, it's an out-dated hotel. They renovated the lobby area to make it look appealing but the rooms are in really bad condition. Everything is old. I don't trust taking my shoes off on the carpets. When we asked for extra blankets and pillows, they were out. Horrible experience! Go 3-4 miles elsewhere and save yourself the trouble of dealing with poor customer service here.

    5
    « Excellent for any type group/individual »

    Staff very kind to elderly & young guests; loved the sauna and hot tub; smallish pool not exceeding chemicals; excellent free breakfast (yogurt machine, make your own waffle/pancakes, eggs, sausages, fruit, juice, rolls, oatmeal, toast). Extremely gracious staff; sturdy beds, great sheets. Quiet, safe neighborhood, EASY parking. Good place for wheelchairs & strollers - floors poured concrete.

    5
    « Wonderful historic stay »

    They have brought the past back to life with this one. Historic train out front was fascinating. Excellent breakfast. Sauna was a great start to the morning. Quiet neighborhood. Very pleasant staff. Will stay here again.

    5
    « Great place »

    This place has great décor and history! Nice fitness center. The pool was also nice, my grandson loved it! It is located in a very convenient area, minutes from the Mall of America and also close to downtown Minneapolis.

    1
    « TERRIBLE! »

    We got there on a Friday with our kids and grandkids. That night about 10:30, we were walking to our rooms. Our 6 year old grandson ran down the hall...no noise, just running. A lady in the hall stops us and says to keep our children quiet, because they are doing a sleep study. What??? Our room has mold and water marks all over the ceiling. A large portion of the floor between the beds is drenched. We were gone all day, come back, and one bed is partly made and the other, not at all. They don't replace the coffee. There are only 3 towels in the bathroom, but there are 4 of us. We would love to change rooms, but with 8 of us, it's time and work to pack up and move to a different room. Terrible place though!

    5
    « Grand son's birthday visit. »

    We had a great, comfortable stay. Our grandson had a great time visiting us and the pool was great for him. We have stayed may times here and always enjoyed our stays. The staff is so friendly and helpful that we do not even try for any other hotel. Why when we have a good thing. The location is so right for use too as only a few minutes from our family we come to visit.

  • 3
    « Don't come here when it is raining »

    This hotel has what it takes to be good, however, the lack of a portico and the lousy parking location really screws this place up. When we arrived, it was raining fairly hard. I asked if there was a covered area that we could use - nope, sorry about that. So, I took a luggage cart out in the pouring rain and dragged in the luggage. To make matters worse, the front door is not automatic, which results in you getting wetter as you fight to open the door without your luggage cart rolling downward. Once you get inside, you still have to deal with water entering the lobby. Now when you finish getting your stuff inside, then you have to take your car across the street and park in an old parking lot. The lot arrangement is crazy as the slanted spaces are opposite of your entry. Once you manage to park, you find yourself in 2 inches of water. Why? Because the lot does not drain. Beyond this, the hotel is absolutely in the middle of an industrial complex. The nearest restaurant is a distance away, and as such, we ate snacks in our room. All of this ruins an otherwise nice hotel which has been renovated from an old train terminal. It has a nice pool area and hot tub so the potential is there.

    5
    « Best Western Bandana Square »

    We stay here every time we come to St. Paul for my daughters Shriners Hospital appointments. They offer us a discount, have a wonderful pool and hottub, and we appreciate the breakfasts. Also, it's in a good location to get to where we need to go.

    4
    « Updates needed »

    We enjoy staying at this hotel. It convenient to where we need to be.However, this time there was a serious problem with the shower. The handicap room needs updates and repair in the bathroom. And because of that, there was the smell of wet plaster in that room.

    1
    « Not impressed »

    My parents and I booked the suite under the impression that it would have a separate room for my snoring parents. It didn't. I opened up the pull-out sofa, and there were no sheets despite telling them well in advance that there would be three adults staying. So I went down to the front desk to ask for sheets. The guy seemed busy, and said he would call us when he could get them. 45 minutes and an accidental nap on the chair later (because I couldn't go to bed), my mom went back down there to ask again for sheets. She was told that he was busy and would get to it. My mom said that she would wait. My mom is just about the cutest, kindest little 65 year old lady ever, so when she is met with disrespect, I tend to blame the business. I do age with some of the other reviews about how the building is kind of cool because it is a repurposed train station, but it is also dingy because of that. Add that to the negative customer service experience, and I won't be back.

    4
    « Going to the doctor »

    We have stayed at Bandana Square several times now and have enjoyed being there. It is quiet, friendly and relaxing. We stay for medical appointments--we love our shuttle ride to the university. It is also very close to important shopping and eating establishments--and easy drive for novice big city drivers. The pool area is great--and unique. The fact that the building was an old depot is very cool. The train tracks still there and the rustic look of the giant timbers all set the atmosphere.

    4
    « Very cool building »

    The building is a converted old train depot or repair shop. Much of the original structure remains as well as train cars on the grounds. Room was updated with all amenities. Very friendly staff and great atmosphere

    4
    « Does not disappoint »

    We have stayed here through the years (1996-2016) for various reasons. This last weekend we had rooms 110 & 112 which were very quiet and the King beds were very comfy. Breakfast was decent with real half and half on Saturday morning. It's an easy place to stay, and family friendly.

    5
    « Nice place to stay »

    This hotel has a unique setting which we enjoyed very much. The hotel and room were very clean. The check in process was fast and with no problems whatsoever. The staff was extremely polite and friendly. We weren't able to use the pool and/or hot tub but the area was clean and roomy. The breakfast was good and had quite a few options to choose from.

    5
    « Excellent value »

    This is a historic rail facility converted into a comfortable and friendly hotel. It is centrally located for central and western St. Paul and a short drive to Minneapolis. Excellent choice if you are going to the state fair or visiting a student at the St. Paul colleges.

    3
    « College Graduation Weekend »

    Hotel is adequate but nothing special. Rooms need some updating but beds are good. Low ceilings make the rooms seem smaller than they really are. Parking ramp needs repaving and is in lousy condition. Staff is helpful and friendly. Faux-rail theme plays into the history of the area which was once a locomotive repair shop.

  • 3
    « Bandanna Square »

    Beds could have been more comfortable. Not a lot of padding ....was like sleeping on springs. I picked this location cause I was taking continuing ed. classes in the conference building next door within walking distance.

    5
    « Hotel in a 100+ year old train station! »

    Great hotel in a historic building (train station), at an affordable price , wonderful breakfast, close to everything. My only complaint is the lack of opening a window to get fresh air, but that may be just me!

    5
    « Great stay! »

    What a unique property with helpful, friendly staff. The room was large and comfortable with an amazing bed. The breakfast was plentiful and the attendant made sure we had everything we needed. We will be staying here again!

    5
    « Excellent »

    Friendly Staff, Clean rooms, Clean and comfortable pool, hot tub, sauna, A piece of history worth walking your dogs around! I was very impressed. It's hard to explain, find out about it yourself! Thanks to these guys for a great evening!

    5
    « Cool place »

    Hotel is a remodeled train station. Nicely done. Larger room than typical. A good breakfast with hot food. Very friendly person at the front desk. Interesting architecture fitting a hotel around the existing beams and doors of the old train station

    4
    « Good location for visiting Twin Cities »

    I was in the Twin Cities for a wedding and found this hotel very convenient to major highways between the two cities. It was a short drive to the Como Zoo and Conservatory. And not even that far a drive to Mall of America. The breakfast was good and the room was large and very clean. The staff was very helpful. Overall, a good place to stay when visiting the St. Paul area.

    4
    « History of Hotel »

    The history of the hotel is worth seeing. Being an old railroad repair shop was exciting. Looking at the railroad tracks throughout the building was unique. The design of the building was very creative. The swimming pool was ideal for families and children.

    1
    « Cleanliness is a foreign word »

    This was my 2nd stay in a month and it was a makeup visit from my first stay in a room with loud heating eqpt. and dirty bathroom. This room was worse! The bathroom had large muffin chunks laying next to the trash cans. Hair on bathroom floor was disgusting. Obviously the floor had not been cleaned. Then there was the shower. Tiny shower head mounted in the corner of a walk-in shower. Couldn't get my body under it without hitting my head on the grab bar. Imagine showering under a bathroom faucet! Broken tiles in the bathroom too. This was an inside room with no external view so it was impossible to know what to expect before going outside. And, the room was dark, even with every light on. Far too expensive, far too dirty, obviously in need of a real makeover and a new housekeeper! Wouldn't go back even if it was free.

    3
    « Basic »

    I stayed here again for one night, due to it being close to my house, while repair was being done. Not much has changed. Too expensive, for the amenities offered. Very loud AC/Heat system and lots of kids running down the hallways and I could hear the pool area, through the vent in my room. The staff are friendly enough and they were able to accommodate me on a 3 hour notice, but darn, they are expensive. They are in a safe area though and we didn't have to worry about seedy characters, wandering the hallways.

    3
    « Good Brand, This Location Needs Some Work »

    I travel quite a bit for work and I stay almost exclusively at Best Western hotels. The brand itself has made a real comeback and Best Western corporate customer service is easy to reach and very eager to please the customer. That said, each location is independently owned and operated, and this particular location, with all the great potential it has leaves a lot to be desired. The staff, however, made a real effort to make up for where the building and the procedures fell short, and that is really important as far as I'm concerned.

  • 5
    « Historic Hotel »

    This hotel is one of a kind historic train station. The lay out of the building was very unique. We were very satisfied with our stay. We wish the pool was open past 10:00, but we arrived late. Not the hotels fault at all. We were pleased with our spacious room & cleanliness of it. Hotel staff was awesome to work with & super helpful.

    5
    « AWESOME Hotel »

    This hotel was the BEST, clean fresh smelling rooms, great breakfast and the lobby and hallways were so clean. So glad I stayed with you. When I have to come back it will be with your hotel, no doubt.

    5
    « Awesome Restored Train Depo »

    Unique decor in the inside and outside courtyards. Very friendly and accommodating staff. Clean, quiet rooms (some poolside courtyard), good bed, nice hot and cold continental breakfast. Closest hotel to the Minnesota State Fairgrounds but out of sight and sound of highways.

    5
    « Great place to stay! »

    I loved staying at this historically renovated motel! The history behind the building is fascinating, the amenities were great, and staff was very friendly and helpful! I would definitely stay there again, and would recommend it to others.

    5
    « pet friendly hotel »

    We stayed with our little dog and this property is truly a pet friendly one. Staff so very friendly and our room so great for us. We had every thing so close at the property and the location so close to where we needed to be and to go. Family were able to come by and visit too! Was a great breakfast and plenty of choice that any want was taken care of. We had a great sleep too, as we were poolside. Our room was in a great location..

    2
    « Poor service and amenities »

    The staff did not address the issues when I complained about the air conditioning and the plumbing not working even though they said they would. you could hear every person in the hall talking in soft voices The price was too high for the quality of the room the breakfast was good

    4
    « great place to stay »

    was greeted by friendly staff, informed of everything she thought we needed to know, printed off directions to show we were attending that evening. later when we returned she was supposed to close down lounge but let us get a post show snack and drink.

    3
    « Nice place to stay - some issues »

    I stayed at this hotel twice earlier this year. All of the staff were very friendly, and they have a very good continental breakfast (tasty with lots of options). The first room was on the main floor next to the pool. It was spacious and clean, but the patio sliding door was unlocked, open and there was no bar to "brace" it after locking. If I hadn't thought to check it (curtains were closed), it would have been that way all night. The sink faucet had a very small stream of water that didn't change in strength, but the shower had good water pressure. Being on the main floor and being built on a railroad site - the floor leading to the rooms is wavy with strips of railroad tracks under the concrete (reminds me of a series of speed bumps.) While this is really cool, if someone has trouble with balance or walking...could be dangerous. The second stay - the room was on the 2nd floor overlooking the breakfast area (which turned out to be quite noisy in the morning between listening to carts being rolled over the floor and just people noise in general. The room was, again, spacious and clean. No issues with unlocked doors or plumbing. It is kind of a maze up there, and they could definitely put up additional signage (especially for the middle hallways) helping you find your way around and your room. Each visit, I requested a wake-up call that never came. Lucky I'm a light sleeper so I woke up on my own. It might not sound like it, but I did enjoy my stay there. However, there are some issues they could work on to help improve the stay.

    1
    « Might be my worst hotel experience to date »

    As I write this post at 3am, I have been up for the last two hours while the guests in the "suite" above me have partied. Hard. I talked to a manager earlier in the evening who must have told them to take it elsewhere, because it actually quieted down for a little while. And then the bar closed. I've been out three times in the last two hours to talk with the hotel staff. I even invited them into my room to hear it, and they promptly went to go "talk" to them. The only solution they offered was to switch rooms. That's not a bad solution, but it's not happening. My sister and her six month old are also staying in the room with me. Have you ever had to pack up an infant and move them across a hotel at 3am? Didn't think you would want to do it either. We traveled here for a funeral and have had several sleepless and stressful nights leading up to this trip. This is very disappointing, and I'm not happy about having to pay to stay here. Did I mention this is only the first night of a three night stay? I understand this may be a one-off situation, but now you know what can happen and how the hotel handles these matters. Otherwise, the hotel is alright. Strange layout (historic rail building) and a little dated, but far from the worst hotel on the block. Maybe it's the Second Best Western in Saint Paul?

    4
    « They have a Sauna! And Dog Friendly »

    Overall, the hotel was what was expected. We stayed here because they are pet friendly. The location in the old train depot is great. The pool area is small, but the large sauna makes up for it. If you are in St. Paul area and need a place to stay, this is a good spot. However, it is not near the Downtown.

  • 5
    « Pet Friendly and the Best Location in St Paul »

    We love staying at the Best Western Bandana Square. It is perfectly located in the middle of the Twin Cities, is very pet friendly, and a great value when compared to other hotel choices in the metro area. It has a small cocktail lounge, a very nice hot breakfast buffet, comfortable quiet rooms (comfy beds), easy free parking, and plenty of nearby outdoor space to walk the dog.

    5
    « Hawks vs Wild game »

    Beautiful hotel, great staff, nice breakfast, comfy beds, bar has happy hour and appetizers. Market with snacks and microwave meals, beer and wine. We planned this trip around the hockey game and when I found this hotel so near by we were really happy. There is also a nearby shuttle that you can take to the xcel center, which is probably a good idea!

    4
    « Nice room for reasonable price »

    Nice room and good beds. Like the atmosphare at this hotel. Staff helpful and serviceminded. Not very centrally located if you would like to be more "downtown " but visiting surrounding area it's nice. Bus stop to travel to MSP or St Paul very close by

    5
    « Old World meets New School »

    Awesome how they have incorporated the legendary architecture of a by-gone era with contemporary appointments and current technology. It makes for a one-of-a-kind atmosphere. When you stay, don't forget to look up!!! Literally, look up and take in the old world construction...it will transport you to a simpler time and place, and help wash away the cares of your busy day!

    4
    « Great people »

    This hotel is in a good location convenient to UM - an interesting historical area (especially for railroad buffs), and has a staff that cares. Mike went out of his way to make sure our room was satisfactory. We recommend it.

    3
    « Good central location »

    The Hotel is in a business park, the area was quite. It is a unique hotel that it is built inside of an old rail repair facility. It is starting to show some of it's age in the decor, but it is maintained. We had a pool side room, they have patio furniture around the out of the pool by the rooms, it was odd to have someone sitting right in front of the sliding door that lead out to the pool. The rate seemed a little high for what you get, it is more than the basic but not much more.

    2
    « They gave my room to another Guest! »

    I had originally booked a room directly thru the hotel with 2 queen beds (1 bed for me and 1 bed for a colleague I had just meet). When we went to check in, we found they had given our room to another guest and wanted us to sleep in a room with 1 king Bed. The employee tried to play if off as being a ?Free Upgrade?. I explained why we needed two beds and she claimed she didn't have another room to give us. I was finally able to speak to a manager who, thru aversion, finally gave us a room with two queen beds. I felt the entire process was extremely unprofessional and a little ridiculous. When I booked the room, I was very specific as to why I needed two Queen Beds. The idea that I would share a bed with someone I hardly knew was just insane. The other option they gave me was to sleep on the couch!

    1
    « Start looking for other hotels »

    Room overheated!!, filthy,rundown. Not worth the money. Breakfast horrible. No hospitality. Just look for everything to cost you or do it yourself. Cleaning wipes necessary to bring with you. Light bulbs not for reading. Your own trash bags and towels also need. Pool area closed so don't think of using when you arrive. Incorrect TV station guides. ( They change to often for us to do that.)No local or hotel information. One paper room map.Coffee with powder milk drinkers only even at breakfast bar. Grocery store one mile for you to buy!!!

    5
    « Great Sleeping, great launching spot »

    I was in Minnesota to await the birth of my first grandchild. This was a convenient spot and quiet sleeping. The pool and fitness center helped me feel fitter as I "waited." Though seemingly in the middle of nowhere, the hotel is convenient to many thoroughfares for Minneapolis and St. Paul. Great staff and clean facilities.

    5
    « Excellent »

    This motel is a very nice and clean motel. The staff is very helpful when asking about food places close by to eat at. I would recommend this motel to anyone. The breakfast in the morning, was also very good. The atmosphere of the over all motel was very good also. Very good experience here. The experience here at the Bandana Motel, was great. I would recommend this motel to anyone. Thanks again

  • 3
    « Not bad, just a few issues »

    Fitness room had elliptical and bike issues. Treadmill was high end and quality and no issues. Shower in bathroom had no water pressure and poorly lit room. Easy access with side door to parking lot. Parking can be tricky in front lot if full.

    2
    « I love this place, except »

    It's always so hot in the rooms. I stay down there every 3 months or so for medical appointments, and always loved it. The architecture is really cool, and it's close to where I need to be. I haven't stayed there though due to their heating and cooling being out of whack. If it ever gets fixed, I would be more than happy to stay there again.

    5
    « Personal retreat and relaxation »

    Best Western Plus Bandana Square, St. Paul is totally an open air Hotel, very comfortable and friendly. So many things to do so close by, and the historic feature of the Hotel certainly drew us there.

    4
    « Good atmosphere »

    Neat atmosphere--open, historical; decent amenities, Nice breakfast, clean & comfortable room--spacious with comfy beds and controllable room temperature. Quiet. Decent hotel breakfast. The only complaint was the shower was backing up and water pressure low--the front desk help planned to have someone look at that

    4
    « Pleasant stay for good price »

    Was our hotel for St. Paul WinterFest activities. Staff were knowledgeable about locations and tickets needed for events. We had a comfortable, clean room and a decent-enough breakfast. Rooms are a bit dated in decor, but that's not very important to us. Staff was polite and helpful. Check-in was quick; we had made reservations online. Easy check-out. We did not use the pool or work-out room. Internet service dropped the signal a couple of times.

    5
    « Great Place to stay »

    I absolutely love this place! The staff is amazing! You meet a smile with everyone you meet and they go out of their way to make your visit the best it can be. The rooms are clean and comfortable. The atmosphere is so relaxing. The train theme and the history of the building are a perfect combo. I would recommend this place to anyone!

    4
    « Neat features to this hotel »

    I am pleased to write about our experience this time; the last time I here I was fairly harsh in my comments. Nothing negative to report - room was clean, well-appointed and the bed and temp were perfect. Hotel lobby uniquely designed; it was formerly a train depot and they've retaining the original rails coming in. The center area (originally ticketing) is converted to accommodate those guests enjoying the free breakfast each morning. The lobby bar is well-stocked and a very comfortable area to enjoy a beverage.

    4
    « Pleasant staff »

    Staff at the Best Western Plus in St. Paul were very helpful, pleasant, and welcoming. Hotel and rooms were clean and well kept. The bed was not the most comfortable, but room temp was good. Great location for my business trip. I would recommend staying at this hotel and will likely return for work again. Nice restaurant within walking distance and well lighted walkway.

    5
    « Best hotel almost like home »

    I stay in hotels a lot for work with a minimum of 2 weeks, I have been staying with them since November 30th and this hotel has been the BEST by far!!!! A big shout out to Mike, Taye, Alyssa,Lori, and all the staff I did not mention they made me feel at home from the moment I walked in the door, remembering me by name the first day, knowing my daily routine to make sure I always had fresh coffee after a long day of work, great to have conversation with, always making sure I had everything I need to make my stay even better, and to top it off when I would leave to go home for a weekend they made sure I was put back in the same room to make it even more homy, very clean rooms, great beds and comforters and definitely a great team that cares about the satisfaction of their guests!!!! Only downfall is no onsite laundry, but the staff made up for it with service Wtg keep up the great work!!!! This is a must stay hotel!

    5
    « Favorite Hotel »

    This is a great hotel. Alyssa, at the front desk is great. If you are in St. Paul, you need to stay here! Easy parking, close to food and ice rink. I highly recommend it. I like to stay in this neat, old train works.

  • 3
    « weekends »

    Okay place but breakfast hours on weekend need to be extended. Beds are a bit stiff. Staff is helpful and friendly. The rooms are clean and pretty typical. Temperature gets controlled from front desk which is not particularly convenient. Convenient location for me in that I come to St. Paul to attend Hamline University Hockey games and the rink is less than a mile from the BW.

    5
    « 3 day stay, for major surgery on my dog, Gidgett »

    The staff was like family from the minute that I arrived!! They made my stay feel like home. Notably, but not entirely: Alisa, managed bar and front desk and was great to talk with!! Sandy, the manager was also great to talk to at breakfast and during the day! She was very nice and super supportive when Gidgett was in surgery! Lindsey, at front desk, was very supportive and nice! I think Gidgett liked her the most of all! Mike the bartender was good to talk with and took my mind off my anxiety when Gidgett spent night in ICU. Gidgett is doing great! If all goes well I will return in about 4 months for a follow-up visit, and look forward to seeing my friends (felt like family) again! Thanks to all for helping me and Gidgett through difficult times!

    4
    « Excellent Service »

    I stayed here for several nights. The service was excellent, they helped with my stay anyway they could and only charged for extra service rarely. I used their shuttle and it was always on time and glad to be there in the worst conditions.

    2
    « It's a hotel ..... »

    If you like the BW formula then this is the place for you. The layout & building offer something different. The gym sauna pool combo was welcome. The train stop area for breakfast was different. Pets are allowed so if you have allergies then you might want to make sure you know who/what has been in touring beforehand/recently.

    4
    « Great Staff! »

    The staff was very friendly! Unfortunately, the hot tub wasn't working and I was really looking forward to it. Love the layout of the hotel and the location! Nice little bar area and nice that they had a settee area outside the rooms that were poolside!

    1
    « Better Lock your door! »

    Very unique hotel, being in an old train depot, but you had better lock your doors. We initally given a key to someone else's room. I opened the door and saw someone else's luggage. We were reassigned to a new room and after we were in bed, someone was outside our room, trying to use their key card. Thankfully, we had the safety lock on. They were given the wrong key as well. The hotel is close to the railroad museum.

    5
    « Exceptional service »

    I'm staying here and have been for over 2 weeks for work. I felt right at home here with the service and hospitality especially from Alyssa and Lauri. They also recommended some great places to check out while in town.

    3
    « St Paul Bandanna Sq hotel »

    This is a neat setting--old railroad station. Staff was very friendly and addressed all our needs. Hotel was under construction--lobby and other areas. Breakfast and pool area looked great. Room was pretty beat up but clean. Choose the place due to location and pet friendly. Would go back and hope the room is updated.

    5
    « Very unique, beautiful hotel! »

    This hotel is situated inside of an old train car maintenance building. The building's exterior is awesome, as are the surrounding buildings. The interior has some updates but you can tell they've gone to great lengths to keep the charm of the old structure, and it shows. Pretty cool place to stay.

    1
    « LOVED STAYING THERE MULTIPLE TIMES. ONLY PLACE WE WOULD STAY! »

    This is the only place we would stay when we came to the metro area! Only problem we had was once I called to check on availability and rates. They had gone up significantly so i told them I would need to think about it and call back if we decided to make a reservation. A few weeks later I got a charge on my credit card for $140 from them. I called and asked what it was about and they said we reserved the room and never showed up. I made it clear that we had not made a reservation and then after multiple calls I was told that I did in fact check in at about 1am...I live 2 hours away and we wanted to come for my daughters birthday and most certainly did not show up. We stayed home and drove to the metro in the morning since room rates were too expensive...They refused to show me where I signed the paperwork upon check in( i was never there so there was no paperwork) and I called for months and months and the manager never did call me back to try to work this out! I just left multiple messages that if they were going to not refund me my hard earned money then they could give me a coupon for a free night which they can write off anyway but no call back ever!!!!!! THIEVES!!! I was forced to put a travel date in so just added dec but this happened more than 2 years ago and still being ignored!!!

  • 4
    « Home away from home »

    Very comfortable atmosphere and great staff! Room was clean and functional. If you're looking for "ritz," this is not the place; but if you're looking for comfortable, friendly, and more than competent staff, this is a great place to stay. We are very much looking forward to our return in April, and have selected this hotel as our home away from home for our future trips to St. Paul.

    3
    « Poor »

    This hotel was unique but due to staff, noise levels in the poor area ruined any positive experience. Difficult directions given for dinner. Staff dressed sloppy and did not see to know how to greet. The parking area is located across a road. Adequate directions how to get into the parking area not provided. Smokers are near the entrance and is smelly.

    5
    « Great Hotel »

    Very friendly staff, very helpful, internet was fast and easy to use. The location was close to my training that all I needed to do was to walk over. Quiet hotel, no problems sleeping, The breakfast was very complete and wonderful!

    5
    « Left my laptop at the hotel »

    Thank you Best Western Staff, especially Lindsey and Mike. Awesome customer service, you helped return my daughter's school laptop. My daughter did not notice until 2 days later she forgot her laptop at the hotel. We called the hotel and worked with Mike to recover the laptop. He had additional help and we are so greatful they found the laptop.Honest and caring employees, Best Western you are lucky to have a dedicated staff.

    4
    « Awesome Hotel with History »

    We love staying at the Best Western PLUS Bandana Square. The train station history is so very interesting as well as how they were able to convert it to a hotel leaving some of the original train tracks. The staff is attentive and friendly. I enjoyed meeting them throughout the weekend. The breakfast needs some updating to a fresher and healthier fare. The workout facility needs to be redone and this place would be near perfection!

    4
    « This is our 3rd or 4th time here »

    Room was clean and the beds were comfortable. They put us into one of the large King bed room on the 2nd floor. Hot breakfast was provided. Some parts of the room was out dated but nothing terrible. Small bar available. Close to the St. Paul campus of U of M.

    4
    « Pleasent surprise »

    After reading some reviews, I knew what to look for. To my surprise, I smelt fresh paint, my room temp was comfortable the entire time, and the noise from the pool was minimal. Staff was fantastic! Breakfast was fresh and attractive. Had a good time! No complaints.

    5
    « visiting family »

    was visiting a family friend. very nice place to stay. very friendly and helpful staff. also very clean and quiet atmosphere.The breakfast was good and a nice variety. the rooms were quiet and off the main roads, also the railroad theme was very warn and inviting.

    5
    « Old depot »

    This is a charming and quaint establishment. The lobby and rooms are clean and well kept. The staff was kind and accommodating. Centrally located between the cities. We enjoyed our stay in this romantic little motel. I would highly recommend it.

    4
    « Family visit »

    Hotel has a great hot breakfast daily. Indoor pool. We had a handicapped room so bathroom was very spacious. Room had king bed and fridge and microwave. Only problem was the room thermostat was regulated by calling front desk. It was ok first night but second night we were quite warm and the temperature stayed at 74. Very close to Como park.

  • 5
    « History »

    Hotel is in what was an old railroad repair building well kept up with wood beams and ciellling in the lobby and traces of railroad tracks in the floor. Old steam engine outside the building and hotel was very quite. Better then average breakfast Hot items.

    2
    « Needs work »

    Seeing this hotel's website, I thought it looked like a unique place to stay. It was an old railroad terminal building of some type converted into a Best Western Plus. The building itself was pretty cavernous and had character. The hotel's staff and breakfast were also good. The place where things fell apart was the room. Much was in need of repair. That's the easiest way to say it. Needs some definite upkeep.

    5
    « A good night's rest and sleep »

    The hotel is a pleasant place to stay with a delightful history. It has a nice lounge, fine pool, and exercise area. The room was very clean. The beds were very comfortable. We stayed here because we needed a place where we could get a good night's rest and we did. The only negative - We stayed at this hotel several years ago. It is apparent that it could use some updating.

    3
    « A property quickly getting tired. »

    I spent three nights here while attending a reunion at one of the area colleges. Bandana Square is a convenient location for visiting much of the city of Saint Paul, as there aren't many hotels outside of downtown or away from the freeways ringing the city. I have stayed here several times in the past, and this stay left me disappointed. The hotel is showing its age. Cleaning and maintenance have not been kept at a high level. Although the place is not yet falling apart, one can see that the decline is steady. Walls and floors in the hallways show a great deal of wear and tear, and my room was ready for a new coat of paint. The curtains in my room had been splashed with something by a previous guest. The receptionist took note for cleaning when I pointed out the problem, but it obviously had been overlooked before I checked in. The hotel was full for a busy weekend in the Twin Cities, and noise from other guests was annoying at night. I imagine that the occupants in the room next door were able to hear the television programs that I watched, too. To make the noise problems worse, I drew a room next to the elevator machinery room, which was not well insulated for sound. The staff members were pleasant and helpful, and all interactions were positive. I just wish that the employees had a nicer place to work.

    4
    « TripAdvisor »

    The Bandana Square Best Western location has excellent customer service. I believe that it is slightly over priced. However, it is centrally located between Minneapolis and St. Paul. It has free parking and free shuttle service. It is also close to the lite rail. That makes it a great choice for me.

    4
    « Off the Beaten Track and Fascinating »

    I chose this hotel for our 6-day stay in St. Paul because of its proximity to the golf course where I would be playing in a tournament. I'm glad I did. The site is a restored train repair shop from the 19th century; the old tracks still run through the reception area. Breakfasts, that included both eggs, meat, biscuits & gravy in addition to sweet rolls and fruit, were excellent; staff worked hard to keep it supplied and cleaned because the kitchen was a considerable distance from the serving/eating area. Our room, and the closet space, was huge and fully supplied with the essential amenities. The bed was firm and fine. Service was exceptional. I had made the reservation through an online service months in advance and a change in software systems meant that my payment was not properly recorded. The manager on duty at our check-in (on July 6) worked hard to get things right. Happily, I had all the documentation needed to prove that payment had been made. Disappointments: hot tub water was not hot enough and jets not strong enough, especially for athletes wanting a soothing soak. Outdoor maintenance was minimal; flowers were beautiful, but cigarette butts and trash piled up in the outdoor smoking areas diminished the pleasure of being there.

    3
    « Settling for Average »

    I shared this thought upon checkout. I would call this location "adequate". It was a place to sleep and it was close to the state fairgrounds. It is a building with lots of character and it could be a very nice place to stay. We tried the bar the first night and they weren't able to accommodate our beer on tap request as they had shut things down.The cost cutting/saving measure are what lowered it in my ratings. While some might consider it being "green" I considered it in this case the difference between an adequate stay and a great stay. While I understand saving costs, when we arrived the room was hot and muggy and I went downstairs to find out that the room temp is regulated by the front desk. that would have been ok if they anticipated our arrival and made the room inviting in temperature. There were two of us staying for 2 nights and we had minimal towels (which were adequate, but an extra would have been nice). No spare roll of toilet paper but two partial rolls on the fixture. Again, adequate, but I didn't feel more than adequately taken care of. The first morning I tried the breakfast. Juice was served in a lovely glass pitcher but was watery. The same for the coffee. There were no coffee lids at the breakfast area to take my coffee with me if I had chosen to do so. On the second morning we had an early departure at 6:30 am. the main areas of the hotel had most of the lights off and again, adequate but I think the cost cutting measures are getting in the way of what could be a nice hotel. The female front desk person was pleasant and friendly during our visit. When I described my experience as adequate at checkout, the young man simply said, "Oh I understand"

    2
    « Bandana declines rapidly »

    After 24 years of loyalty to Bandana for my travels to St. Paul I will be looking at other options. New inexperienced staff, dysfunctional internet system and recent 33% price for increase for business travel all add up to a poor value.

 

Anfahrt zum Hotel ...

alle Richtungen

·Vom Flughafen St. Paul Minnesota: Fahren Sie auf dem Highway 5 East in Richtung St. Paul. Der Highway 5 wird zur West Seventh Street. Folgen Sie der West 7th Street bis Lexington, und biegen Sie an der Sechsfachkreuzung links ab. Fahren Sie auf der Lexington-Straße 1,5 km in nördlicher Richtung über die I-94 hinaus bis zum EnergyPark Drive, und biegen Sie links ab. Fahren Sie auf dem Energy Park Drive zum Bandana Boulevard West, und biegen Sie rechts ab. Das Best Western Plus® Como Park Hotel befindet sich auf der rechten Seite. ·Aus Richtung Süden: Fahren Sie auf der Interstate 35 East zur Grand Avenue, und biegen Sie links auf die Grand Avenue ab. Fahren Sie auf der Grand Avenue bis Lexin...

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