Best Western Plus Executive Hotel

The manager of this location could not off been more rude or less helpful. There was no hot water for two nights and we were told to “let it warm up for a couple minutes” after we returned to complain again, the manager dismissed us in a rude fashion, telling us no refund will be available and be quite about the matter. Finally as other guest came forward to complain and he saw there was a growing problem he folded and let us out of our pre paid weeks stay, refunding us the two nights. They did how ever add on fees to the refund which amounted to another nights cost which we did not use. Terrible experience

This hotel has a lot of work to get done. I got the worst rest of my life in this hotel room. The bed was extremely firm. The pillows were flat. The PTAC unit was extremely loud. The walls are paper thin. The walls floors and ceilings were all beat up. This hotel needs help.

This is a nice little place off Glenside Drive. It has a computer with a printer, nice rooms with modern decor, and a continental breakfast with apples, yogurt, oatmeal, and grits. The front desk attendants appear friendly. There is a laundry area with a washer and dryer. There is a drink machine on each floor and a snack machine too. The hotel is very reasonable at $72.00 per night. July 27, 2020

Nice room, very comfortable bed and furniture. Pool and exercise room were a nice plus. Really liked the variety for breakfast and that there was a dining area. Staff was great and the rates are so reasonable! Will definitely choose this location again when we return!

This hotel was reasonably priced but there were definitely issues I didn't expect at a Best Western. In our room there was a foot print on the desk, a stain on the desk chair and mold on one of the lamp shades. The walls had chipping paint and there was dust in the corners of the room. The beds were clean and the room was reasonable clean, expect for these stains. I've stayed in Best Westerns in the past that were better maintained than this one. I would most likely not stay here again.

For a long time, we have always prefer BW when travelling in the US. For the first time we made a mistake. We checked in to Room 205, and found a damaged fridge, a dirty floor and a musty smelling the room. Table and other surfaces were not cleaned for a while, and it looked it a bit like the renovation of the room was finished way the early. The very friendly clerk then gave us room 208, which looked a bit better. Still, the chair, the table and other surfaces were so sticky, that we did the room cleaning for BW. For us it looks like a problem, which the Management should address, as the Plus indicates to potential Clients a higher price and better value. This was not the case this time.

Room could have been a little cleaner...not filthy but not the cleanest, very affordable and decent breakfast, friendly staff but most dont speak english, as accommodating as she could be the lady at the front desk (Kelly) can barely speak english.

Clean comfortable hotel with a great warm complimentary breakfast, and nice outdoor pool located near lots of good restaurants. Only 5 to 10 minutes away from many great shopping locations and the Richmond race track! Definitely will stay here again.

I could not ask for a better place to take me and my family to be safe is a under statement they are rvery hands on and make sure that the safety of the hotel is 1st priority and that alone makes it more comfortable

The first rooms they gave us were terrible. There were ants in the room because they were not cleaned. There were left over French fries under the bed. We switched rooms but not much better. There were holes in the wall, the sheets were ripped, and neither the television or telephone worked. And there was left over food in the fridge. A wasp got into the room (through one of the holes) and when we asked for it to be taken care of we were told maintenance isn't in that day. What a nightmare!

Hotel has had a sleek update, and includes all of the traditional amenities expected of a Best Western (warm breakfast, basic toiletries). Of the 3 BW hotels that I have visited in the Richmond area, this was my favorite by far, and the one that I considered to be the best value for the price. Front desk staff was helpful and accomodating, and I appreciated the well ventilated rooms and common areas.

We stayed at this property for our nephew's wedding. The staff couldn't have been more cordial and helpful. We especially appreciate having hot coffee available in the lobby upon our arrival. Everything was in working order and the room was comfortable. The location was so convenient to the Lewis Ginter Gardens and other necessary businesses.

The staff is great. The room was clean. The breakfast was good. Loved the pancake maker! The location was great for me as it was close to my family that I was visiting. The hotel was close to the interstate which made it very accessible.

Staying to meet a client while in Richmond. Room/floor didn't seem like it had been swept/mopped. Something left in the mini fridge. They also canceled breakfast-didn't even make an effort to put out grab and go items, nor coffee and water. It's been days and haven't had a response email from the general manager.

When we arrived our room was ready but poorly cleaned and the bathroom was defective. The manager came in person to help us and installed us in a larger room in perfect condition. Lot of restorants at a walking distance. 15 minutes by car from Capitol hill.

The customer service at this Best Western is great. The reason for the three stars is only for maintenance issues, lack of breakfast variety for those who don't eat pork and some cosmetic things-like cracks in the wall and an extremely small bathroom.Other than that, the hotel staff was amazing.

The staff made my stay so much better. From the ladies in the front to the house keepers were very friendly an helpful. Hotel was very clean an beds soft. My remote stop working an was quickly fixed. Thank u guys. Room 404

The hotel was ok, but during my stay there was no hot water, couldn't take a shower. I only stayed one night, but that was annoying. The front desk person was very nice, but couldn't offer any help as it was throughout the hotel and she said they were working on fixing it.

The staff was the best part... everything else, very poor. Requested pots/dishes. One pot was greasy on the bottom. So much that my came away greasy. 1/2 of the dishes were improperly washed. Every switch on the stove, button on the microwave and vent hood was greasy/sticky. The shower wasn't a shower. Sure, there was a showerhead but no was to turn it on. The tub spigot had no pull for the shower, it was sticking out from the wall and we could move it an inch side to side. The dresser that looked like it was from the70's was banged up/chipped and one drawer was sticking out and wouldn't close. Don't bother.

This place is by no means up to Plus standards. There is one we frequent in Westminster, MD, that is not a Plus but is far superior to this location. Luggage carts are tiny. Though the room was large and clean, the floor was bare, no carpet at all. The sink is not in the bathroom but out in the main room. It had very poor water pressure. We had to ask for the extra blanket we had requested in our reservation. There were no tissues in the room and I forgot to ask when I went down to get the blanket. The air conditioning and refrigerator were very loud. In addition, we heard traffic all night and there was light everywhere that we could not block. The bathroom was so small that I knocked the toilet roll holder off the wall. Screws holding it went directly into the drywall without grippers being used. When I reported it the next morning to the desk clerk, he was not surprised and told me it happened frequently and they were working on a fix. On the plus side, the desk clerk at check-in was very friendly and noted my wife's Elite Membership status though there was no other appreciation, such as perhaps a free bottle of water. The shower was good for a change. I forgot to note WiFi speeds but do recall they were good. (They usually are at BWs). Breakfast consisted of those frozen cheese omelets that appear to be popular since the pandemic and what looked like scrambled eggs formed into a patty. Turkey sausage (which should be against the law) and pork sausage which wasn't really very tasty. There was a pancake machine, but no other starch except bread and bagels. Yogurt selection was very poor. There was the usual juice machine. To get coffee, one had to walk across the lobby, beyond the desk clerk.

average stay, but don't forget anything or it will disappear. you'll never get it back. accidentally forgot some jewelry in room, called while driving back to our home in Florida. House keeping said they never found anything. So obviously house keeping kept it. Not a lot of value but very sentimental jewelry.

I had a lovely stay at this Best Western. It was convenient to a lot of things. Great area. The price was excellent. It was a safe area. The staff was very nice. I highly recommend this hotel to anyone traveling in the Richmond area.

I've stayed at this Best Western often when in Richmond, It's normally a great value for the area. They did some updates to the rooms recently. The hotel is pretty quiet and the beds are comfortable. It's in an area that is mostly chain restaurants but convenient for retail/grocery, etc. Not a far drive to downtown/Fan area for better food options.

Hotel was close to major highways. Guests were friendly, maybe it's just a southern thing. Rooms were sound proof, I did not hear anyone below or even in the hallway. Parking lot was well lit, always felt safe.

I travel a lot for work and I've never been in a hotel with so many happy employees. Every single one I passed or interacted with greeted me kindly with a friendly face and smile. Wish I remembered everyone's names but the two K's at the front desk were very helpful. One with an issue with my rewards account and one granted me an extra hour for checkout. The woman taking care of the breakfast was joyful and kept the area super clean. The room was very clean, the shower and sink area looked recently renovated. The water pressure in the shower was AMAZING! Didn't use it but the frig was bigger than a normal hotel frig and had a small freezer section too. Only complaint would be the very uncomfortable pillows. Bring your own and you'll have a great stay.

Stayed one night. I don't normally stay at Best Western chain hotels but I decided to try this hotel due to price and decent reviews. When I arrived I was greeted by a nice lady at the front desk. I was provided my room key and given a pamphlet of local restaurants, hotel amenities etc. I went to my room which appeared to be clean and updated. The room was nothing fancy but it's what I wanted (clean and safe). The shower was immaculately clean which is a huge plus in my opinion. It was quiet throughout the night. No noises inside or outside the hotel. The free breakfast provided by the hotel was basic but adequate. The lady tending to the breakfast area was attentive, kept the area clean and stocked, and she even thanked me as I left. Checkout was quick and easy, and the gentleman was professional and thanked me for my stay. I would definitely stay there again. I've stayed at other “higher end” hotels and it wasn't as nice as this place. Kudos to the staff and management!

We highly recommend this hotel! Great location and absolutely wonderful staff!!! Very clean rooms and wonderfully hot breakfast. The pool was comfortable and very clean. Highly recommend you stay here for a night or two!!!

Stayed here for my son's baseball tournament. Nothing fancy but great for traveling with kids. Outdoor pool, two laundry machines & dryers on site, microwave and fridge in room. Can walk to a few restaurants and Quick drive to everything we needed.

Rooms were very small and dated. Very busy area. Beds were not comfortable. Employees were very nice. Breakfast was ok not great. Would not go back to this hotel . The employees were the best thing about this hotel.

This place was difficult to find, no outside sign, as of 06/03/22. The staff were very helpful when I called them while I was lost. They are located behind a "Fridays" restaurant on West Broad St. The room was very clean & comfortable, fantastic shower, microwave, & TV. The bed was comfortable as well. The breakfast buffet was great as well. Would definitely recommend to others making a long road trip.

Was very happy with my stay at the Beat Western. Staff was pleasant, we had use of a washer and dryer, room was clean, they offered a complimentary breakfast. Also restaurants and convenient store and restaurants were in walking distance.

My stay was almost perfect until the morning of checkout. While checking out a female and male employee clocked in and both smelled of weed. The lady came behind the front desk and the smell became stronger. Ridiculous absolutely ridiculous. She also was loud to the point of it being overbearing. I guess sober help is hard to find!

The employees of this hotel are unbelievably helpful and caring. Always met with a smile and a good word. Breakfast is beyond compare. Hot and enjoyable.We will continue to stay here whenever we come to Richmond for Nascar or vacation.

For this day we needed two rooms one of them needed to be a handicapped accessible room. My mother has just gotten out of the hospital after 5 months and finding rooms that meet her mobility limitations was difficult. Finding this hotel was kind of an accident but we're very happy that we did. The room for the handicap access was perfect it was at the end of the hall easy to get in and out of the room itself was very spacious and it had low beds which was necessary for her. The hotel itself is clean it's modern and updated and everyone at the hotel was extremely friendly when I arrived at the hotel I wanted to look at the room and the gentleman checking me in allowed me to do so without an attitude or giving me a hard time about letting me see the room.

Please carefully consider booking a room at this Best Western hotel without first asking them to read you the notice posted in their elevator regarding their policy of not cleaning your room during your stay except by written request. When my elderly parents and I returned to our room following a long day, we were dismayed to find the room untouched. We had removed the fitted sheet from one of the beds because the bed had been made up without a mattress pad. We had also placed a pile of soiled towels in the tub, fully expecting a properly made up bed and fresh towels on our return. When I went down to the front desk to complain about the room not being made up, the clerk, referring me to the elevator sign for confirmation, informed me that her cleaning staff did not enter rooms except between guests or when a guest had been occupying the room for three days. She then said that she would give me sheets to make up the bed myself. When I commented that I had not booked the room from the elevator and had not been told at any other time or in any other way that they would not be providing basic housekeeping services during our stay, she seemed totally unconcerned. She told me to “go ahead” when I told her that I would be questioning this practice with AAA and Best Western corporate. She also told me to “go ahead” when I told her that I would need to find a clean room at another hotel for my parents-so I did. I can highly recommend the Hampton Inn that is a few doors down from this Best Western. The Hampton Inn had courteous staff, faucets that worked, non-smoking floors that did not reek of weed, a hot delicious breakfast, properly made-up beds and fresh towels-all for about the same price. They also had prominently placed signs regarding their COVID policies and verbally informed me about them on check in. In addition, they didn't encourage their guests to throw their dirty towels on the floors of the hallways-a practice that seems very unsanitary to me. I've never written anything but positive hotel reviews before this, possibly because I typically vet hotels with AAA and Trip Advisor prior to booking. Unfortunately these methods failed me this time and I'm writing this in hopes that some other traveler will be spared the experience that we had.

Between the boutique sized Westin and the much larger Ambassador hotels, the Best Western Executive is set back from the very busy West Broad street making it both surprisingly quiet and easily missed; its easy access to I-64, and mid-town location makes staying here a good choice. Travelers by train will appreciate the near door to door transit from the Staple Mills or Main street Amtrak station. The city bus stops in front of the hotel on the opposite side of the street. But get off at the traffic light. There's no crosswalk despite the hotels and a good number of eateries. Checking in was easy, the front desk staff friendly. But don't bring your four legged friends here— they won't like it. The lobby was clean, the parking lot too. The hotel is an older property which has recently undergone a make over. It now sports an IKEA theme. The room featured a comfortable king size bed, full screen television, microwave, coffee maker, fridge, free wifi, and lots of towels for the bath. The older A/C heater unit was clean, like the room, and kept a good temperature. Some travelers may not like how the rooms are serviced at the moment due to the current Covid related staff shortages, but it seems to be working. We were asked to put our used towels outside our door and signal when we wanted our room attended to. But for stays overnight or a day or two this may not matter. Breakfast is served everyday 6:30 to 9:30 am; when we stayed, there were guests coming in at 9:30 and they held it open. Eggs, bagels, biscuits and gravy, along with hot and cold cereals, coffee, juices, yogurt and fresh fruits were on offer. There're not too many hotels in Richmond at the $75-100.00 price point. This property fills that niche.

I picked this place based on price through Expedia. I called to check their service animal policy because I have one. I got lost getting their and they were so helpful in getting me there on the phone. I checked in made them aware of the animal and had my Letter present. I got myself and my animal squared away. Made sure she was comfortable and feed and watered. Once that was done I was going to get something. to eat. I was informed by the asst manager that I needed to take my animal with me that I was not allowed to leave her in the room. No one ever said a word to me about that. “I'm not trying to hassle you. It's our policy,”! No where does it state that during check in or was it said to me. I asked what should I do about eating and the other woman said get take out. Clearly customer service is not a top priority. I take amazing care of my animal because she takes good care of me. The assistant managers insensitivity to my situation is unfortunate. I as well as my animal had spent a long day in the car and we both wanted rest and relaxation. I feel anything but relaxed after the asst managers attitude. So close and yet so far. Never mind the look that I got when I came back I to the hotel after calling best westerns customer service line of which I am told she wasn't nice them either. Maybe she should find a different line of work.

My family has stayed in Best Westerns since I was in grade school (I'm 31 now). So when planning a long weekend birthday trip to Richmond for my husband, it was an easy choice to stay at Best Western. They were always clean, good service, nice breakfasts, the whole package. However, this was NOT one of those experiences. When we arrived, the parking lot & hallways smelled heavily of weed. Now, I'm not against weed, per se, but if your hotel smells like it inside & out, that's a problem. Our first assigned room had a broken door that would not open. Frustrating, but not a deal-breaker. The next room they assigned us was still in disarray from the last guests, so much so that the toilet still had pee in it... NOT OK! So, we headed back downstairs to the desk to tell the night clerk what we found. She apologized and went to personally check a room on the first floor for us. She came back, said it was clean & apologized again. However, once we started to get settled into the room (which still had a light smell of weed) we heard loud snoring from one of the surrounding rooms, as well as at least 2 loud TVs & a phone conversation. At that point, we couldn't take any more. As we packed up to leave & walked out into the hallway, we once again had a strong weed scent. I cannot stress enough that a non-smoking hotel should not smell like a hukkah bar. I was informed as we checked out that the manager would be in the next morning & would call me to talk about a full refund. I waited until 4pm for that phone call. I ended up calling the hotel & asking for the manager, who told me she just refunded us & that we would see it in a few days. I asked if she wanted the full details of our problems during our stay, but she declined.

The entire team was wonderful, they were all understanding and supportive of the current situation of lots of folks being out of power from a recent snow storm. They made it feel like home away from home for sure!

Rooms are clean and comfortable with a pleasant staff Exercise room which equipment is sanitized There is a TV monitor in that room Coffee,tea and hot water is always available Plenty of hot water for showers Microwave and fridge Room furnishings are comfortable, queen size beds each with three pillows

The property is close to many restaurants. There is easy access to highways. If you are looking for the basic "clean room, good lighting, internet, comfortable beds, ironing board & iron, microwave and refrigerator, this is your place.

the hotel is dirty the floor are gross there is nothing good to say about this hotel. the TV remote was broken, candy stuck to the bed, having to go to the front desk to get a piece to the coffee maker just to make coffee in the morning . the Gym was the worst I have ever seen stuff all over the floors, no way to wipe down equipment no

My first stay at a Best Western and I'd do it again. Staff was friendly and helpful despite the late hour. Room was clean, amenities were standard but fine. Quick and easy trip to anywhere in Richmond. A great value for my money.

I had a problem using some Best Western gift cards that was not handled during my stay. I wrote to complain and immediately got a reply from the manager. He assured me he would take care of the problem. Much appreciated. Yes, if I need a hotel in Richmond I will stay there again. Oh and the gentleman on the desk during breakfast was very helpful. Thank you again.

Nice location on Broad Street full of restaurants and gas stations and where you can get right onto I-64/I-95. Rooms are clean and comfortable with good amenities like a refrigerator, coffee maker and microwave. Breakfast room is currently closed due to COVID protocols, but snack bags are provided by staff. Would definitely stay here again.

My room was very nice and spacious, with a very good king-sized bed, but I had to change from another room (I think it was 427) as that was too noisy, due to the AC in the neighboring room (I suspect). 436 was very quiet though even though it faces Broad Street.

This was by far the best one so far. Traveling to Richmond several times over the next month or so and I decided to try them all. Staff has been good at all of them. As far as cleanliness and comfort, this one has been my favorite. Upgrades even if just cosmetic are not only in the lobby but guest rooms. Would recommend this location and will most likely stay here again.

I stayed for 3 nights March 2021 and have stayed at this hotel several times in the past. The room was good and seemed to have been recently renovated. The staff is friendly (as always). The location of the hotel is very convenient. It is easy to get in and out of the parking lot. It is located next to a gas station and near many restaurants and easy access to the highway system. The breakfast is usually excellent, but due to covid protocols, has been limited to a bagged snack.

I'm always weary about staying in new hotels, but where as Ive never flown out of Richmond, I gave this hotel a shot. I have a two year old son who was EXTREMELY irate in the lobby upon checking in and the front desk staff was KIND and gave nothing but patience and good remarks about how it gets better (as a parent). They were so patient and that was what I remembered most about my stay. They all wore masks and there were sanitizing stations on every floor and in the lobby. Super covid friendly. The room was exceptionally clean. Had to make multiple trips downstairs because my son made a mess and room service offered to come clean it up with no irritability. Breakfast was at 6 and my flight out was at 8:00. It was delicious and tasted fresh. All over the customer service was exceptional and if I ever am in Richmond I will be staying here again.

I stayed with my family recently. The room was very clean. The staff was pleasant. Even when I came to bother Timothy for extra towels. He gave me no problems when I asked for more. I appreciate the staff for being helpful when I stayed with my kids. Will be coming back!

I am Richmond often for work and always at this hotel. Great friendly staff. All.of the rooms were recently updated and hotel is always spotless and clean. The cost is remarkable compared to the accommodations. I highly recommend this hotel and will stay here any time I am in Richmond.

Really enjoyed my visit here. Came with a friend to get away and this hotel was fantastic! Great service, super clean! Definitely will stay again! Definitely a great hotel for the price you pay. Such a great deal.

From the time I stepped into the lobby until the time I checked out, my experience was top notch. Extremely caring staff following COVID-19 protocols and the general manager was on site greeting the guests. I will definitely stay here again next time I'm in town.

When in Richmond Virginia, I always do my best to stay at this particular Best Western. When I arrive Robert is usually on the desk with the same greeting! “Hello Mr. Stephens, everything is great now that you are here! Oh don't worry, the Stephens Suit awaits you”! He cracks me up. But more times than not, my favorite room number 202 is reserved for me and I love it! I do want to say it's comfortable, clean, and quiet; just like I like it. Note, the one thing about Trip Advisor is that everyone can list a review for all to see. Well recently Robert received a review where he was actually deemed racist in a dispute. Often in today's culture at age 63, I am thrilled when I have the opportunity to debunk such misplaced nonsense! Robert is a Professional and I who was born an American first and Black in pigmentation can tell you first hand; there could be nothing further from the truth regarding any presence, or display under any circumstances that I've ever seen or experienced on behalf of this young man! And it troubles me that some disgruntled individual can only play a race card, yet display zero substance to substantiate any portion of the claim with a single solitary fact. Hogwash is what that claim is, Hogwash! Lastly, I do not personally know Robert. But I am an unbiased traveler who has live his life speaking out when and where most will not wade in. I suggest you read my book! Literary Documentation Book I “STUCK ON THE OUTSIDE “ My Personal Quest To Become An Integral Part Of The American Dream by Herbert Eric Stephens available online at Amazon and Barnes and Noble. You will see, I am consistent. So whenever you find you are heading to Richmond, choose this location! They certainly treat you like an VIP! And if you're lucky, Robert will check you in.

The Housekeeping was awful. The first room assigned to me had not been cleaned. The second room assigned to me the toilet was covered in urine. The third room was just ok. This location is not a good location for the price.

Robert at the front desk was extremely rude to my special needs nephew. Refused to give him a breakfast bag. When questioned about it he threatened to call the police on me a innocent black man for asking for breakfast. Unsafe in the time of police brutality against blacks

The staff and hotel are absolutely amazing! From a business perspective this hotel has been flexible and accommodating. I have not encountered a staff more diligent about making their customers stay comfortable. The hotel is clean, updated and very comfortable.

Basically a motel with the sheen of a hotel. I will never stay at this hotel again. I thought I was getting a good value but after check-in I wanted to stay elsewhere. Felt like a dorm, I don't think a hotel should ever make you feel like your back at college unless that's the experience your looking for. Some lady was crying out front. People in the lobby without masks on. The smell of weed and smoke permeating everything. I don't mind but I usually would like the option ya know. I haven't watched a crappier cable feed since I was a kid. Have you heard of hdmi? I could have brought one if y'all didn't have any. Oh and how could I forget my dorm mates who didn't keep me up cause either I was exhausted or drank so I could just pass out. However the shinning spot was them damn pillows. I usually travel with my own cause I like a soft cold pillow. Best western came thru with the dream makers. Thanks for putting me on to them! Now spends some money and fix that damn motel.

Night staff was great. Morning staff not so great. Breakfast area had minimal food availability and it closed down 30 mins earlier than posted after we were told that on weekends it stayed open until 10 am. (It closed at 9, posted time was 9:30). They had the attitude of "Take it or leave it". Rooms were clean, not smelly. A/C worked fine. There was minimal hot water, barely lukewarm.

I arrived in Richmond, VA due to beginning a new Travel RN assignment in the area. I needed to stay until Sunday morning for cheap. I made a reservation for Thursday — Saturday. Reservation came to $170.51 — not bad. I worked Wednesday night and arrived at the hotel prepared to sit in the lobby until check-in time (3pm). The clerk saw me and asked if I needed anything. I explained my situation in regards to my stay. He then said, "Let me see what I can do for you." He was able to allow me to check-in earlier, by charging me 1/2 of the previous night's rate ($45.32). He saw that I was a Platinum Best Western member and awarded me some bonus points as well. The check-in was wonderful and I was extremely grateful b|c I had to work that night. As you can see from the photos, my room was especially nice and accommodating. My stay was uneventful that there were no constant intrusions, yet staff checked on me and made sure my stay was going well. Check-out process was nice, easy and fast. My only pet peeve (and this is with ALL hotels) is the check-in |check-out times. Not everyone has the options to check in |out at the standard times.

This is a local spot for me and my fiancé. We LOVE IT!!! We stay at least 2 times a month just to get away!! We thank y'all for all the great service y'all provide every visit we make. Check it out y'all

Recently updated with great new amenities. Spacious room and surprise the bathroom door opens inward to the bathroom but NOT against the tub/shower as is the norm. Tim at the front desk was outstanding and went above and beyond to meet my needs. The blackout curtains are outstanding for a third shift worker. My two requests would be access (without bothering the front desk) is easy access to the HDMI port on the TV in order to use my ROKU device and a larger luggage cart. Other than that I have no complaints. And I came during the COVID 19 pandemic. As an essential worker Tim made sure I was recognized. Great customer service. I will be back.

Just visiting the area for couple of days but, because of these fine folks, I wish I could have stayed longer. Best customer service I have had in a while. Every staff member was friendly and seemed genuinely happy that we were there. We were worried about the ongoing renovation but there was no problem with noise or aggravation of any kind. We stayed in a newly renovated room and it was excellent. If in the area again, this hotel will get first shot at my business.

From reception to exit everyone was really lovely Rooms beautiful newly renovated Breakfast many options Good location only issue was radio/clock did not work but they gave me a wake up call and TV was just fine

Poor service at check in on second visit. Was prepaid and booked on line but when I arrived I was told I couldn't stay in a renovated room. I asked to cancel the reservation but was told that since I had booked online and prepaid that no refund was possible

We did not realize that the hotel was under renovation until we arrived. While renovations were only underway during business hours, we were there during the day to relax, and the noise from the next room and above made it difficult to watch television or to sleep in the next day. Upon checkout, I commented that we wish we'd known about the renovations when we made the reservation, and that the rate was a little steep considering that... the manager overheard and simply said, "Our website says that we're renovating." I booked online, but there's not a readily viewable notice about this -- it's under a Hotel News tab that I didn't even notice when reserving (and probably would not have clicked it if I did notice). Our room was freshly decorated, with the bathroom sink outside of the bathroom (shower and toilet inside bathroom). Faucet configuration with bathroom sink was inconveniently placed. Mini-fridge with freezer compartment and small microwave in room, lots of towels provided. Blanket on bed was thin -- we had to add the blanket from the other bed. Nice large TV, but picture was slightly distorted and TV would occasionally fritz out for a few seconds then come back on. We live not far from Richmond; we visited to do some shopping in Short Pump and visit our favorite coffee shop in Scott's Addition, so we thought we'd stay overnight between the two. Next time, we'll stay closer to Short Pump, as the area was located in a kind of sketchy area. We went to the Skeetz station that evening for gas (and maybe a snack), and I was unwilling to even leave the car while my husband was pumping gas due to two women approaching people as they entered/exited the shop (turns out they were aggressively selling men's cologne) and a male panhandler approaching people, too.

Lovely hotel, doing renovation to the rooms. Beautiful new decor and amenities. Easily accessible to main roads and Interstate 64, nice restaurants nearby. Broad Street accessible to downtown Richmond. Stayed here on numerous occasions, even better now with new renovation of rooms.

I booked a group for my sons football team and from the start to finish, I received tremendous support and assistance from Timothy who is the Manager at this facility. Thank you for everything we all enjoyed.

I arrived very late in town and needed a place for my mother to stay while I visited a family member at St. Mary's Hospital a few miles away. This hotel is tucked behind a AAA store. All front desk staff was helpful and friendly. Room on first floor was really clean. All staff was Ukrop's and Chic-fil- a friendly. Bathroom was suoer small but clean. After being in the hospial all night it felt good to come there to get my mom, yet also I had time for a quick nap, shower, and waffle and egg complimentary breakfast before I hit the road. This hotel is a blessing. I hooe it continues to be. If I had come into town for business or vacation, or just a break I would stay here. Clean No smells Fresh soft bed Clean bathroom Breakfast with variety Less than $100 Thank you

My wife, brother and I stayed one night here on a Tuesday in mid-December. We got two rooms (one for my brother --430, and one for my wife and me- 432). All staff we encountered here were VERY friendly and helpful, so staff gets a 5. The breakfast was a little better than typical, so it gets a 3.5. The location, out West Broad, is easily accessed from interstates and expressways, it only 15-10 minutes from downtown, and is surrounded by lots of nearby places to eat. So location gets a 5. The rooms were fairly large and neat, there were plenty of outlets and USB ports, and the mattresses on the beds were good. Those are upsides. Another upside was good shower pressure and plenty of hot water. One downside was the uneven heating/cooling of the room that ran the temperature gamut between 64 and 71 during the night. This, coupled with very thin bedcovers, made for a less restful night. The bathroom was very tight; to sit on the john with the door open, one needs to sit at an angle. Close the door and there is enough room -- just. And the walls in the bathroom showed their age a little bit, although clearly well maintained. Unfortunately, there is construction going on at this hotel. They tell you this fact, and state that construction is supposed to start at 10am and stop by 7pm. But we heard a worker still at it with a hammer and a torque drill at 9:30pm, when we were trying to drift off to sleep. When we told the folks at the desk the next morning, they were horrified and VERY apologetic, so seems like it wasn't their fault. We gave the room a 3. So, adding up all the pros and cons, we give this hotel a 4. We have previously stayed at the Embassy Suites *right* next door, and it is much fancier, but it also cost twice as much a night. So, we think BW Executive is likely our go-to hotel now.

I would not choose again. The bathroom is tiny, the outlets didn't work, and the toilet ran unless you jiggle the handle. And this was in a renovated room- they have painted over old doors, frames, and walls- the peel & stick floors move when you walk

We had a nice room and breakfast. We had noise upstairs due to construction. Hopefully that will wrap up soon. Front desk was very friendly. There are several restaurants within walking distance. Hotel sits back from the road, so outside noise was not a problem.

I've stayed in this hotel on several occasions in the past and was satisfied with the location, price, service, safety and overall cleanliness of the hotel. On this trip I was the first guest to stay in a newly renovated King room, It was gorgeous - very contemporary and over the top for the cost of the room! Loved it!

Don't stay in room 108 if you don't want to be constantly bothered by construction and the housekeepers room right across the hall. However, the hotel was generally good in that it provided breakfast and a fitness center which had a few machines (but no free weights). The best part was an amazing staff member named Edward who made you feel important every time you walked in the hotel.

I traveled from Wisconsin to Virginia with my parents to visit my freshman college student and was beyond exhausted upon our arrival. The staff welcomed us with smiles and checked us in in a matter of minutes. The room was ready, clean and very pleasant. The lobby was beautiful and I felt safe. That means a lot as a single mom. Excellent amenities and breakfast wasn't too early to enjoy. Great job, Best Western Executive!

We spent the night in Richmond to attend a friend's wedding. This hotel was very adequate and well located. We also had a $50 BW gift certificate which made for a very reasonble stay. The in room coffee maker was missing a part so we could not make a cup in the room. Also there was a large sticky stain on the carpet near the door. Other than these minor issues we had a pleasant stay.

Hotel is very clean with all of the amenities you could need. Breakfast is cooked to order and pretty good. Convenient location near a mall and lots of restaurants and entertainment. $15-20 uber ride to downtown Madison.

What a great place. My family and I stayed overnight here for 1 night in August on the way to Myrtle Beach for a vacation. The staff are great and very kind. We checked in quite late and the gentleman at the desk was one of the kindest people I have ment in the hotel business. I never got his name but I wish I had so I could give him a compliment here. I had called for more towels and went down to the desk to get them. The desk clerk went and got them right away. The rooms are great and very clean. I like the fact that they are using RFID for keys. I work at a Best Western Plus and we still use the keys with a stripe on them. Let me tell you about the breakfast it was very good. Real eggs for their scrambled eggs. I have been to other Best Westerns where the eggs were round disks and thin. They also had great bacon and sausage. It was a great hotel and next year if my family goes back to Myrtle Beach and we need a place to stay overnight I will be back to this hotel. Thanks to all the staff there for a great overnight experience.

The staff was very helpful and Edward went above and beyond to ensure we had a great experience. The housekeeping staff member Sharron, stopped what she was doing to make my need a priority and was very respectful.

After we read hotel reviews online, we arrived about 9:30pm to check in. After we checked in & unpacked, I noticed the wall next to the beds were soiled & the toilet was dirty. Desk Clerk Angelica noted our issues in the books after discovering a new lady had “cleaned” our room prior to our arrival (if that's the case, the Head Housekeeper should have reviewed the new staff's work). Angelica quickly called maintenance to have him come clean the discovered issues. The maintenance man was unable to scrub whatever was on the wall off, and also said that he would note this issue in the books. When we checked out, the manager had discounted our room, yet he never apologized for their oversight of the cleanliness of the room. On a positive note, the young lady over breakfast was very attentive to the cleanliness of the breakfast areas & all the staff we interacted with were hospitable. But as much as I appreciate hospitality, the cleanliness of the room cannot be overlooked. Hopefully with the renovations, they will be more attentive to the cleanliness of all the rooms (they offered us another room, yet that wall was soiled as well and had the same damp smell as our room).

Who could ask for more? Clean, quiet, AND comfortable and greeted by a tree-man-duss (tremendous) man named Edward. From the first impression from Edward to a man named Ralph...to a better than normal breakfast, to checkout with Stephanie...this stay was well worth it. The pool clean and furnished much better than most to a very well-kept property and room with nothing broken a great-great stay. ...And, Edward started it all!! Steve and Barbie B- Elmira, NY

My wife, son and I stayed here for an overnight on our way to NC. We were greeted by warm, friendly staff. Check in was quick. The room was large, clean and really nice. The bed was comfortable. When we left or reentered the hotel, the staff always greeted us. It was clear that hospitality was important here. Breakfast was a notch above the usual fare. Again, the staff was helpful, friendly and quite professional. When we make the trip south again, this will be our go to hotel.

This was an amazing a hotel I love it the customer service was great the guy at the front desk was awesome and very polite And if the guy who is at the front desk is reading this thank you for your customer service. It's Was amazing

Great location and easy access to major highways. Very Clean rooms and pool. They even supply pool towels. Every restaurant you can imagine close to hotel. Very friendly staff. Would definitely stay there again.

There were a few things that weren't so great about this hotel (housekeeping not showing up, the breakfast) but the nighttime manager (Edward) was incredibly kind and helpful at all times. He remembered me and other guests by name which was nice. The bed was pretty good and the room was nice. The pool could do with more cleaning but overall it was a nice hotel.

When I arrived, I was greeted with the warm faces of employees who felt like they enjoyed being there. Edward, at guest services, was very warm and welcoming. Once I received my keys, I went to my room and it was spotless. Which was very important since I brought my 3 month old. The room was clean and furniture was well maintained. (Just because the furniture isn't “new” doesn't mean it isn't clean”) House keeping was very friendly, as well. The hotel also includes free breakfast with complimentary water, coffee and fruit throughout the lobby. Other breakfast options are available if you're in the mood for something else. (Wawa's, etc) The location is about 10 mins from the Short Pump shopping mall. Hotels in that area are a lot more expensive) We'll definitely stay again when we're in the Richmond area.

We stayed 2 nights and we will definitely be back for our next trip in the area.It's super close to some of the best breweries and restaurants, so that alone was a huge plus. The rooms were very clean and really nice. And the staff! Huge love for everyone that we interacted with. And a special shout out to Edward (Martin, I think was his last name) He was extremely helpful, a total sweetheart and really attentive checking in and out! But truly, while staff really made our stay great! My only little thing was that my guy and I both nearly busted our butts in the bathroom after showers, super slippery when wet in there! But hey, we laughed it off!

Great sleep and the breakfast staff was so amazing. You need to give them a tip. they work hard for what they do for you. The rooms were very, very clean and up to date. The breakfast was to die for. Anything and everything you could imagine. Way to go!!!

Do not use booking.com to book your stay nor should you stay at Best Western. They informed me my card was declined but apparently the hotel had my card info and they ran my card for a stay that was never confirmed. I was charged the next day by Best Western who refused to refund the money to me even though I explained that booking told me my request was declined so why in the world would I assume the hotel would charge me. Neither party refunded my money.

Clean, quiet, comfortable bed, and the best hotel self-serve breakfast we've found in a long time. There is a small office with computers and a printer, and also an exercise room with equipment. The friendly staff has been well-trained. And the price is quite reasonable for this convenient location in Richmond, near Monument Avenue and Broad Street.

When I went to the room assigned and open the door, the room was occupied! I went back to the front desk and they did not know how that security breach occurred. The front desk could not give me any assurances to ease my concerns so I left, nor did they connect me with the manager to have a further conversation. I'm not trying to be dramatic but this is disturbing that such a thing could happen given the supposed security systems that should be in place. It's also a good reminder to always latch the door once in your room. I'm choosing another hotel from now on.

This property is a good fit for folks visiting Richmond but not wanting to pay historic district rates. The room was adequate and the customer service fantastic. But we could have slept better had we had standard size pillows. The pillows on our beds were small and square and hard to maneuver. Also, the breakfast room is crowded and hard to access during the morning rush. That room needs to be totally restructured. But all in all a reliable Best Western experience.

The hotel itself was clean and comfortable, what we've come to expect from Best Western properties. I'd stay again because if that (and because it's across the street from a Mission BBQ), but it's the staff at this particular BW that makes it such a welcoming, exceptional place. We hadn't planned on staying here, but when our van needed a sensor replaced while traveling out of Virginia we found ourselves checking in for the night. We were greeted by Edward at the front desk, who makes you feel like you are exactly the people he's been hoping would walk in the door. Edward went out of his way to help however he could during our stay, even tracking down some chocolate syrup so that our daughter could have some chocolate milk. A top-notch individual. Lillian, the manager, is a saint. We asked at the front desk if we could do a late checkout, as we were still unsure if our van would be ready. She gave us until 1:00, no question, which was more than we hoped for and which we thought would be plenty. After checking on our van though, we found that we would be in limbo for a while yet. We went back and began checking out at 1:00, bags and all, when Lillian came up front and asked after our van. When we told her that we still didn't know, but thanked her for the extra time, she said, "Nope—we're not sending you into the street with all your luggage. Go ahead back into your room for as long as you need." Wow. On our way out a little later, I had to shake Edward and Lillian's hands. You don't get to meet people like them every day, and I'm so glad we had the pleasure to know them. I wish we had caught more names of staff members there because they were all very nice. It seems to be part of the culture they've created there. Thank you, BW Executive, for making a big inconvenience a great experience :)

A clean and well-maintained place with basic amenities, decent breakfast and good staff. Front desk receptionist Stephanie was very friendly and happy to help us out with some special requests. Overall, a good visit at an affordable rate. Good restaurants a short walk nearby and an easy trip into downtown Richmond if you avoid rush hour.

We checked in at 10:30 pm after the other hotel we were at fell through. Check in was very easy and staff was friendly despite it being so late. Great value for price we paid. If we make this trip again we will go here first.

I decided on something different this year for my son. Instead of a birthday party we took a family vacation. I want to say Thank You To The Staff! Absolutely so friendly! Edward!!!Up And Ready With a Good Morning! Thank You i appreciate that! Fran for being so friendly and getting things we needed and Robert as soon as we checked in! Was absolutely amazing! My son said he was Awesome! I Cannot Wait To stay again! Thanks!

Great Hotel, Very Clean and Quiet, Excellent Staff, Extremely Accommodating, Easy Quick Check In. I noticed that the other guests were just as friendly and helpful as the hotel staff. Love it! I strongly recommend this hotel without hesitation.

Great hotel for the money. Excellent staff,. Great variety of food fare for the included breakfast. Just remember that when you are coming to the hotel from the south on Broad St. that to get to the hotel, you must pass it and take the first light to the left (NOT A U-TURN) and get into the parking lot from the back way. Also, ask that your room not be on the very ends of the hallways. Stairway doors slam shut.

Breakfast was hot...beds were soft...price was right! Edward at the front desk was the best! He helped us the whole weekend with towels...utensils...answered questions...anything we needed. We will definitely go back

When you enter an establishment the employees should make you feel that they want you to stay in their hotel. That was not the case, the front desk manager on 29 March at 1:30 did not do that. We got to the hotel early coming from South Carolina, He was very unprofessional in telling us that the rooms were not available yet which is understandable, but it should be done in a way that the customer should not feel as if it is a priviledge for them to spend the night there. He kept stressing the rooms would not be available until 3pm. When we came back at three he chose to service someone else prior to us. The staff on the other hand was most accommodating. They went out there way to ensure we had everything we needed or thought we needed. It is a shame when the employees conduct themselve more professional than the manager.

Spent the night here before a friend's surgery at a nearby hospital. Clean, neat lobby, with available water, etc. for guests. Night personnel very friendly and helpful. Room was clean and had no odor whatsoever. Bathroom was pristine! Beds were comfortable, with clean, fresh linens. Didn't get to have breakfast because we had to be at the hospital too early the next morning, but breakfast looked and smelled delicious. Food appeared to be freshly prepared and options were generous. (Perhaps having some type of take-out container would allow those who have to leave early to take a little something with them.) All in all, a night--and money--well-spent, and I won't hesitate to stay here again the next time I'm in Richmond overnight! Great job, everyone!

Hotel was conveniently located off I-64. Hotel was clean and the staff was friendly and helpful. The breakfast selection was more extensive than other hotels and the area was well maintained. If you don't want to go too far for other meals, there is a Fridays restaurant across the parking lot. There were plenty of free parking spaces. Enjoyable stay...I would definitely stay there again.

stayed wed and thur and no good reason was given for the different price for the room for each day which we had to have because my wife was having an eye operation.this best western was recommended by the eye hospital as being close by and reasonable. they need to rethink there who they recommend

We stayed at this location for three nights using Rewards Points. The front desk staff were awesome. When we checked in, we were greeted by Selena. We even had a greeting card waiting for us at check in. Selena was very nice and very helpful. She always had a smile. The room was clean and well stocked with towels, shampoo, etc. If I had any complaints, it would be that the bed was a little too firm for my taste. That may not really be a complaint, more of a preference. We had the free breakfast buffet each morning. It was actually pretty good. Offered real sausage, bacon, biscuits and sausage gravy, scrambled eggs, waffle maker, fruit, etc. Again, thank you Selena for being so kind!

hotel was clean and quiet upon checkin. breakfast was hot and had a decent selection. And staff at front desk was very friendly. Room was clean and had the must haves TV, Fridge/freezer and microwave.

I chose this facility as it was close to a venue where I was giving a talk that evening, and didn't want to drive after the talk. check in and out were quick. Lots of nearby places to eat. Room was comfortable, the breakfast was the typical.

Staff was awesome, room was spotless, no noise at all and breakfast was great. his was my second stay at this location and it just keeps getting better. This location is very well located, easy o get into and out of.

Great night of sleep in comfort. I was traveling with my parents to a southern destination. This hotel stop was convenient in all aspects, location, price, customer service, cleanliness etc. We would stay here again.

Didnt have a good night sleep, because of noise and other guest smoking outside my door. I went out to see what was going on and a guy scared me back to my room. I was then afraid to call front desk because they saw me. I am not sure if this a common practice but my night was a nightmare! I checked out as soon as i could in the morning. The staff were amazing. The breakfast lady greted everyone to breakfast.

We stayed at Best Western March 1st to March 4th, 2019. It was our 24th Annivesary. The staff is always helpful and courteous. Everything is clean and well-maintained. Great mattress. Fantastic water-pressure in the shower. Great place to stay. All employees were wonderful. Amazing few days!!

I had a great time at the hotel. Staff were polite and the rate was great. I will be recommending this hotel to all m6 family and friends to stay at Best Western. I started using it about 2 years now and I love it.

Easy access off I 64. Short drive to U Richmond. TGIFridays on the property and tons of other food options nearby. Sheetz gas and convenience adjacent for your alcohol and snack needs :). Rooms are basic but clean. Amazing shower water pressure. Mini fridge and microwave work well. Front desk helpful and efficient. Exercise room is great and the breakfast is high average for a place like this. Only complaint is that a hall smoke detector needed a batter and nobody attended to it so it chirped all night. Super annoying.

Clean, comfortable, convenient. No hassle check-in & check-out. Breakfast area has plenty of food and good service keeping it stocked and clean. Housekeeping is very good. Quiet for a hotel close to major traffic. Bynum Road entrance is tricky at night. No street sign. Turn before the Best Western sign. It's easier to come in behind the Sheetz. Left off Emerywood Parkway.

I found it pathetic and inconvenient that this modern hotel with 4 floors does not have luggage carts for its guests. Lugginhg a lot of luggage up and down the elevator at check in and check out made this a mediocre experience. The staff did not seem to care one bit. I plan to stay at a different hotel next time I am in the area.

Very nice property, convenient location, reasonably priced, great amenities and stylish decor. Don't miss this lodging when in Richmond. Had a reasonably spacious room with an operational coffeemaker, can't beat that!

We always stay here when passing through on our annual trip to the Outer Banks, and we are never disappointed. Check in was easy, and everyone was very friendly. The hotel is always quiet, and we are there on a Friday night. The room is clean, bed is comfortable. Wifi works great and is free! Had plenty of hot water, and nice flow of water for taking a shower. The shower and commode are in a separate room, with the sink outside of that room. Makes it easier to get ready for the day, so someone else can be showering in the separate bathroom. Breakfast is the usual food with real eggs, bacon, biscuits and gravy, waffles, fresh fruit, yogurt, etc. The employee in the breakfast area, did a great job, keeping everything clean and filled up. Check out was quick and easy. There is a restaurant within walking distance from the hotel. They will give you a 10% discount if you show your hotel key. Will be back next year!

The Executive Hotel by Best Western offered very clean and comfortable accomodations for a couple of busy days. It is fairly well located for visiting the Richmond area and there are conveniently located shops and restaurants in the immediate area. The bed was quite comfortable; the linens were above average for accomodations in this price range. Hotel personnel were friendly and helpful. There is a substantial breakfast buffet included in the room charge that offers a hot and cold menu until 10:00 a.m. (as of this posting). We found the breakfast to be quite adequate to fuel us for most of the day.

Guess I didn't remember staying here before. If I had we would never have come back. People at front desk have no personality. Asked twice for 2nd ashtray...never received one. Asked twice for Do Not Disturb sign...never received one. The pillows were like small square marshmallows. We had to go out the next day and buy 2 pillows so we could get some sleep. Got locked out of our room one day...went downstairs for a new key. Girl at desk didn't say a word...just took the key and handed us a new one. Guess somethings never change. Poor example of a Best Western.

I saw 3 star rating, next ti Embassy Suites, and jumped on it. Stayed 2 nights for business and wish I hadn't. A/C was not working. Even though they were going to replace immediately, I had to request a room change which I did receive. Breakfast was unappetizing. Rooms needed updating (desperate need of new flooring). Maybe a 2 * rating at most.

The staff was extra friendly at this hotel and I have to admit I was very pleased with the cleanliness of the rooms. We visited this hotel with my teenager and his volleyball team. The staff treated the kids very well and the breakfast buffet was on point. They also let us use the breakfast room in the evening to get all the kids together for a pizza dinner.

Location: very easy to get to; right off of I-64. Nice, safe area, not "Richmond proper", less than 6 miles from downtown Short Pump (our actual travel destination). Next door to a Sheetz and TGI Fridays. Amenities: fast, free wi-fi and the best complimentary breakfast spread I've ever seen at a hotel (waffles with whipped cream as an available topping, eggs with various toppings to make scrambled omelets and also tortilla shells if you wanted a breakfast burrito, sausage links and patties, perfectly cooked bacon, biscuits, gravy, toast & bagels with butter/cream cheese/jellies, yogurt, fresh fruit, various cereals, milk, OJ, apple juice, and fruit punch). Also free parking! The room was spacious, clean, in good repair, and comfortable. The shower had amazing water pressure and an abundance of hot water, and the shower head was adjustable (this is a big thing for me, because I'm tall and do not like not being able to adjust where the spray lands). We had two double beds, and each bed had three pillows. Maybe I've just been staying at the wrong hotels, but I'm used to only having two and brought one from home! The hotel was also quiet, and the staff we interacted with was super friendly, helpful, and professional. I seriously cannot recommend this property highly enough. We will definitely be staying here again, any time we have business or pleasure in the greater Richmond area!

This was our second time staying at this location. I was pleased with the hotel. The room was spacious and comfortable. My daughter enjoyed the swimming pool as well. The breakfast was also good. I would recommend staying here again.

Above and beyond expectations. One thing I was a little torqued about. I am assuming the 2 adults that came to the pool w/4 kiddies had no intention of staying @ the pool w/ them. This occurred just as my wife and me were planning to jump in. We packed up and went back to the room. We gazed outside the window 20 minutes later and the kiddies were still un-attended. But other wise everything was fantastic.We would have definitely stayed 2 more nights if we had the time.

This is a nice hotel in a great location. Staff is very nice and attentive to needs. Edward at the front desk was very friendly and helpful. Cleaning staff was very nice and friendly as well. Rooms are clean. Did not use the pool but saw others in it. Had a great stay and would definitely recommend this hotel.

check in was five star. (EDWARD ) at the front desk was top of the line. answerd all my questions ,even gave me information that i needed and did,nt ask for. The housekeeping was great,the breakfast was top shelf, i don,t want to seem over excited about my stay, but i am. Thanks to ( EDWARD ) @ the front desk who started me to become comfortable.

Stayed here for five nights. Reasonable priced and good location. Never had the shampoo replaced in our room after asking numerous times. Had a non working coffee machine for two days after asking for a replacement each day. Finally got one after third request and had to get it from the front desk. Never received replacement coffee. One day room was never cleaned , don't think housekeeping even came in that day. We left the room at 10am. Did make all this known to front desk.

The Romans verse very clean the bed was very comfortable the staff was very courteous I would surely come back again the pool was clean the food was magnificent didn't really get to use the exercise room

Although the location is a bit hard to find, even after you spot the hotel, the stay was alright. The staff was nice. The property and rooms were clean. Breakfast was the standard fare, not exciting but decent enough. We would stay there again.

Room were very clean. Beds were very soft. Edward at the front desk was so kind and helpful. He was trying to get our room cleaned so we could check in early. Cleaning staff was helpful with the little extras we needed. Great location to eat. Will be staying there again in the future.

Stayed here for Memorial weekend, my hotel room was super clean and the breakfast stations were great (you can make your own Waffles!) I would definitely be staying here again. The prices are very affordable (please keep the affordable prices). Also, Edward(?) at the front desk was wonderful!

The hotel itself was excellent -- clean and neat, rooms well appointed and comfortable, the staff friendly and helpful. I booked the stay using points. The hotel building sits off the road behind another business. The entrance to the hotel driveway is not marked, and when I turned at the BW sign I found myself entering the blind parking lot of another business on the street. Correcting this required either a complicated series of right turns, left turns, and u-turns to get back for another try -- or, climbing a steep

We were there to participate at the Virginia Senior Games 3-on-3 Basketball Tournament. Result was a Silver Medal in the 70-74 age group and a qualification for the National Senior Games next year in Albuquerque, NM. The hotel room was clean and well stocked with towels and other items. When I realized I forgot my toothbrush and toothpaste the front desk was able to quickly help. The breakfast in the morning was far better than any I've encountered in many years for a free breakfast. The food selection was excellent and more than you will find elsewhere. If we ever happen to return to the area we will definitely be back to this facility.

The hotel is convenient to interstate as well as local amenities. There are a host of restaurants and shopping centers within close proximity to the hotel. The staff was welcoming and the facility was clean.

Difficult to find but worth the effort. Suggest looking at google maps (street view) prior to arrival for easy access to parking lot. Staff was great. Bed very comfortable. Breakfast area small - suggest arrive when opens or wait 30 minutes prior to close.

We stayed three nights visiting sites in the area. Hotel was very quiet. Better than average breakfast. Good location fairly close to several restaurants, Walmart. WiFi worked well. Room was comfortable. Sink is located outside the room with the shower and toilet. Would definitely stay again. TGI Friday's next door.

This hotel is located just north of Richmond center just off the I-64 exit. I was visiting a cousin that was in the UVA Medical Center. Traveling back and forth was a breeze. The staff were all very helpful and friendly. If your heading to Richmond and need a location with good access to downtown, try this hotel.

This was an excellent stay at a great hotel facility. The hotel was very handy to area attractions and a good selection of restaurants. The Staff at the Best Western, both evening and morning, were awesome.

I really only needed an room for one night having planned to go to the Squirrels' game. Since, I only used Best Western Hotels and Suites I picked this one, found the establishment very clean, very well managed. The only complaint were the beds

spotless room, comfortable beds and decent breakfast. Good value for the money! Breakfast selection was good, especially good coffee available 24/7. Great hotel for an overnight stop on the drive from Florida to NY

This place was fine, and I don't mean that in a negative way. We've stayed in 5 hotels in the last 3 weeks so it's hard not to compare them all to this one. We were in town to tour the University of Richmond and needed a nice hotel with clean rooms and showers. The Best Western Executive Hotel was exactly what we needed. Nothing fancy but fine. People at the front desk were all very nice and the free breakfast was your typical "free hotel breakfast". There's always something you can find that you like (I like the waffles, personally). The breakfast room itself was a bit claustrophobic but overall, just fine for what we needed and the price was very reasonable. Restaurants are nearby so that was a plus.

I arrived very late but was greeted warmly by the staff. The accommodations were spacious and well-kept. Although the hotel is on a main road, it is set back from the street and was quiet, with on-site parking.

All staff were extremely helpful and provided excellent customer service. Room was clean and very comfortable. Next morning ;s breakfast offerings were great! Would highly recommend to anyone that are scheduling for short stays.

We were very satisfied with our experience. The room was clean, everything worked well, quiet, and comfortable. The staff were friendly and helpful. The free breakfast was hot and plentiful (though the tables in the small room were awkwardly arranged). It's a good location, right next to I-64 (though you don't realize you are that close)—note, though, that the entry from Broad Street to the motel is hard to find, and if you miss it you have to drive quite a ways to turn around). And the price was quite reasonable.

We stayed here for race weekend for Richmond, and the hotel staff was very nice and helpful to anything we asked. Breakfast was very good and the room was nice and clean. Check out was done in a timely manor and over all it was a pleasant stay.

I needed a place to stay before visiting the University of Richmond and several other area hotels were 3 to 4 times the price and some didn't even offer breakfast! If you need a clean, comfortable room in Richmond, I recommend this location!

super clean, new mattress, quiet and modest price; if you want a 4 star hotel you will not get it at this price; for this very modest price you receive a very clean well maintained room, all the towels you may need, and a breakfast; we have also stayed nearby at triple the cost and the breakfast here is comparable to the 3 star hotels- some fresh fruit, various breads, oatmeal instant and hot, waffle, fresh scrambled eggs, yogurt-ok , butter or margarine- If you want a restaurant several nearby; We wanted a fresh bed in a very clean room with a well maintained bathroom and got it for a modest fee; French tourists staying here say it is recommended above nearby 3-4 star hotels in Paris, for the reasons I mention. Safe parking too.We liked the coffee.

Our room was clean and comfortable and the staff was friendly and helpful. It was a typical BW breakfast, meaning very average. All the food was edible, but those artificial or freeze-dried or whatever eggs are kinda just tolerable. The exercise room included a weight machine—a nice touch. Nice restaurant (Friday's, I think) within a couple hundred feet of the front door. All in all, a good place to stay and a good price.

Check-in was quick and easy. The staff was nice, professional, and helpful. The room and lobby were clean. Our only issue was that the guests in the room next to ours were loud. They quieted down around 10:00 pm so it didn't disrupt our sleep, and I know it isn't Best Western's fault they were loud. I would still recommend it.

Nothing special about this Best Western. Though it has "Executive" in its title, it is quite mediocre and really not suited for any executive. The room was small, furniture was dated and the sink was not in the bathroom but outside, in sight of the beds. Hard to brush your teeth when others are asleep. The amenities were spartan. Beds and sheets were passable but barely. There was a free breakfast and it was OK, - scrambled eggs, cut up hotdogs, waffles, yogurt, juices and tiny muffins. It filled you up. The hotel is not very visible from West Broad Street and easily missed (even w/ GPS). There is a TGI Fridays about 100 meters away and a BBQ place across the busy W Broad Street. The rates were not that expensive. It is average, at best.

I had been upgraded to what was called a suite, to accommodate what appeared to be some sort of school gathering.They need bed space.The furniture was old and very dirty,I came in at 9:55 pm to find kids play touch football outside in the hallway.

We have stopped at this hotel for many years on our way to Florida. We appreciate the location, service and amenities offered. It is close to the highway, near restaurants and provides a good breakfast variety.

The stay was very excellent. The customer service was excellent. Would diffently stay again.The general manager made sure we was very happy. We had other family members come down for a family members funeral and they truly enjoyed their stay as well.

Visited on a trip to see Civil War history and this was a nice place to stay. It was very convenient to the sites we wanted to see. Staff was very friendly and the room was nice and clean. Beds were very comfortable. Would suggest this hotel to anyone.

I stay here all the time when I visit VA. I was surprised this time to find roaches in my room and no bacon in the morning! We were moved to a bigger and better room and the other room was treated. We also received a nice discount for understanding. Thank you and I will stay again.

Stayed three nights during Thanksgiving. Room was decent, clean and economical. The staff was great and very polite. Area had a few restaurants close by. Morning coffee and flavored creamers was a nice touch. The family and I enjoyed our brief stay.

Check-in was slow, due to trying to take advantage of a discount. The room was clean and comfortable with nice furnishings. It was often difficult accessing the Internet from the room so I turned off WiFi on my phone to use the carrier's bandwidth. Breakfast was good except the sausage was overcooked (it as fine during our previous stays). Checkout was pleasant and rapid.

Average hotel ! I am gluten free and no healthy options except the eggs which tasted like powdered eggs, sausage dried out! I had digestive issues after! Hotel stafff was great, rooms updated and clean.

Checked in on Sunday. Clean up to date rooms, and friednly staff. Plenty of parking. And the most economical place in richmond. About a 10 dollar uber trip anywhere you need to go. Grteat Breakfast buffet

This was a nice place to stay for a quick weekend get away. I appreciate the Staff's assistance and making themselves available for my concerns. I will surely stay there again. One of the nice places to stay in Richmond, VA.

after a horrific hotel encounter and so many hotels in the area booked solid I drove past BW and realized I truly have never stayed at one being pretty anxious and afraid after what had just happened previously at a hotel I was skeptical but upon arriving the front desk lady was bubbly the hotel was clean it was 100% as described in pictures my room was spotless very comfortable I slept amazing it was quiet and cozy! When I came downstairs even in the elevator the housekeepers and all other employees I interacted with were all so hospitable and gave just as great of service as when I checked in ! I truly felt valued as a consumer ! I booked a second night that wasn't originally planned ! I would definitely feel comfortable bringing my family including my 5 year here with no worries at all :)

We received great service. Staff there were very friendly and helpful. We got a good night sleep at a fairly reasonable price. When we are traveling through this area again we will stay at this hotel. We would recommend this to others.

I stopped here overnight with a work group on our way through town. It was fine for a short stay but just know you are getting really the basics. The hotel needs a refresh on the outside (doesn't impact the stay) and the bathroom area was really old. Overall, it was fine and will serve your basic needs--a door to lock, a bed to sleep on and a bathroom. It was all clean in a basic way but the whole place needs a deeeep cleaning.

Hotel is just ok, I wish it was cleaner and more updated. Location is perfect, right on broad street. If the hotel was better taken care of I would stay here more often. I usually pick one of the Innsbruck hotels because they are just more updated.

Great location but bathroom was small. Definitely had to like the person you stayed with if applicable. Wi-fi worked seamlessly in hotel. Breakfast had real food so no need to stop off for Waffle House or Aunt Sarah's. Even had breakfast burrittos.

Good Value. Staff helpful, The room was clean, bed comfortable. Breakfast was good and the lady taking care of items made sure the guests found items they were looking for. I would use this facility again if in the area.

After being on the road for 10.5 hours, our bed and room was a very welcome sight. Check in went quickly and we were on our way. Only one elevator was operating, so had a couple long waits while we were there. They were quite busy, so am glad that we made our reservation in advance. Room was clean and had requested a quiet room away from elevators and vending area. They honored my request, so we had a nice quiet night of rest. Bathroom is small, but the sink and vanity is outside of the bathroom, so makes it easy for someone to be using that area, while someone else is using shower/bathroom. TV and wifi worked great. TGIFs is within walking distance of the hotel, and they will give you a discount if one shows your hotel key. Breakfast area is quite small, so it was hard to maneuver around the tables and chairs, especially when it was very busy. I noticed some people were taking their breakfast back to their rooms, as there were no tables available for seating. They did keep everything filled up, and never ran out of anything. We will definitely stay here again if in the area.

Living about 9hrs away I decided to stay the weeknd (10/13-10/15) after being on the road for 10hrs all I wanted to do was get to the hotel and just relax and be out of the car. Check in was simple (booked third party). Robert was at the front desk he was really friendly. When I got to the floor for my room, housekeeping was cleaning up rooms which is always a good sign. I was surprised how big the room was compared to other hotel rooms I've had for twice the price. The hotel was quite, you can't hear noise from other rooms.The bed was a little on the firm side and the bathroom is a little small. The room was clean, and upkept. My second night, I was looking for something new, Robert was working again, he asked me how my first day in town was going, told me about some good places to eat, and the best things to get. All the staff was extremely friendly, and was attentive. I will definitely be booking here again.

This was a disaster, it was not clean, not enough tissue, worn out pillows, one shampoo. bedspread and bed shirt looked like someone had slept on them. the elevator was not working and the one that was working was not good and then not told it would be out of order. the room was very untidy, You could see finger marks on the table with lots of dust. and ask for a luggage rack they said they don't have them. it was not a good experience.

We have stayed here twice this year. Very friendly people, clean rooms, good hot breakfast. The rooms are quiet. We will return. We visit family in Richmond and this is convenient for them. This is a good value for your money.

Great value, Room and bathroom were very clean. Booked room several months in advance and it was quite the deal. Breakfast had lot's of options. Waffles, eggs, sausage, breads, bagels, biscuits, cereals, fruits juices, yogurt, muffins Staff was friendly.

It is a very nice hotel. I stayed two nights. Had no issues except I had to take the stairs a few times because one side of the elevator was not working and being worked on. But other than that I have no complaints. I wished that they would have included grits in their breakfast layout. But that's just a personal thang. It was relaxing and enjoyable.

This hotel sits at the low end of the Best Western spectrum. Still free wifi and breakfast which is great, but many things that offset this. Broken elevators (one being replaced, the other you often had to call downstairs to get them to send it up to your floor), and no working printer in the business center. That was also not fixed during my stay even though I asked them about it. Rough stay for me, with so many hotels in this area, you may want to look elsewhere.

Room rate was reasonable especially for the area. The gentleman who checked us in was awesome, but I can't remember his name. Very jovial and helpful. Room was clean, we had wifi, there was hot breakfast in the morning and coffee was available all day. We really just needed a place to crash but there was a great bbq across the way, (mission) and there is shopping and several thrift stores very close by. Krispy Creme is only a couple of miles away and we found some great shopping nearby.

The building is old and need serious renovation exterior and interior. The room was clearly a former smoking room and still smelled of cigarettes, as was the "better" room they offered me. The bathroom and fixtures were a little newer and clean, as was the bed, thankfully, but the other furniture in the room and the curtains were very old and dirty. UGH. The carpet was passable, but not great. Breakfast is included, but many items were stale and the juice was watered down. The staff were very pleasant and helpful, though, as much as they could be.

Clean, acxomdaiting staff, super comfy bed and great breakfast ! The staff goes the extra mile to make your stay comfortable ! Breakfast options were many and stafff does not kick you out when it's over ! Great value! I

Great location, relatively clean rooms, OK breakfast, great caring efficient polite staff. Peaceful and relaxing. There is room for improvement, but my needs were met. You can tell they are really trying to satisfy their guests. I recommend.

Room smelled like cigarettes, i had to clean the hangers before I could hang my clothes and the carpet was sticky. When I told the desk clerk about the hangers and asked if she had something I could clean then with - she handed me a wash cloth.

Best Western offers the convenience of location coupled with breakfast and loyalty rewards. Minutes away from all of Richmond's opportunities, I avoid traffic and enjoyed various dinner options every day.

This hotel is bad across the board. It's a dump. Outdated decor. Not clean. Sketch area. Staff suggested not going outside after dark. Thin walls. Tiny bathrooms. Tiny rooms. Breakfast not good. I would stay away. You would be better to stay at an old motel off of HWY 301 or Route 66.

We had no problems at check-in even though they were quite busy. The front desk person, Nicole, handled everyone with quick efficiency. There were several individuals, like normal, that did not want to be in line or to wait their turn. Nicole handled all with a gentle manner and processed everyone as quickly as possible.

I was only here to sleep for a few hours as i was traveling down to North Carolina. The bed was very comfortable. The only thing i didn't like about the hotel was the small bathroom. I would come back to stay at this hotel if i needed to stay for the night.

From the beginning my reservation was messed up, booked 2 rooms double bed , no smoking. When checking in received two smoking rooms, Robert at the front desk did accommodate me with 2 king room with sofa beds. the sofa bed in my room had no linen, called downstairs to have bed made, housekeeper brought me linen to make the bed my self. The bathrooms are small and the pillows are not full size. was told I would received a discount for making my own bed, but I didn't received it.

All was clean and comfy but bathroom was very small and the room needed some cosmetic attention... patched on ceiling, chipped paint... just didn't feel like a lot of TLC was given to the place, but was fine

From the time I walked in, I was greeted with a smile, to the time I walked to my room a housekeeper smiled and said hi in the hallway to the breakfast attendant being so friendly the next morning.... incredible staff, i'll stay again!!

I stay at the location often . Everything I stay at this location I am greeted with a caring warm smile . I have stayed at this location no less than 20 times and each time I am treated with the same can do attitude that makes me come back .

I would give this hotel a 7 out of 10 for a rating! Its right on a main road for convenience for stores and restaurants! Very easy to access the highway! Could use an elevator upgrade though! Other then that not bad! Stayed with wife and daughter!

We enjoyed our stay, we needed a getaway from it all and this stay was just what the doctor ordered. The Rooms, Lobby area, breakfast area was clean. The beds are comfortable and the A/C unit works great, the hotel is close to restaurants, the highway, and you close to the downtown area. If I need another weekend getaway, I am coming back

I stayed at this hotel because I stayed at its sister hotel on previous occasions. However, that hotel was booked, so I tried this one. This hotel is very nice and the front desk staffs are extremely nice and helpful. I wanted to stay at a hotel that was reasonably fair in price, which this one was compared to the hotels (which were extremely much more in my eyes) right across the way from it. The only small nick picking thing that someone may have a problem with is that the bathroom is small. Otherwise, the hotel is very nice and the staff were just very helpful and nice. I plan to stay at this one or its sister hotel every time I visit Richmond.

The place was very clean and smelled fresh. The staff was great. Super value for the money. It was a bit of a distance to city center (Richmond) but so worth it. I will stay here whenever I visit the city.

All were hospitable, informative, professional, and knowledgeable. Thanks, I enjoyed my stay very much! Rooms very clean and roomy. We received complimentary cookies and coffee in the lobby. Breakfast was great as well,with much variety.

This hotel is a little tired and worn.However the Staff especially Michelle really put them selves out to help guests.The breakfast room is a tad small but the breakfasts on offer are okay.You do require a car if you want to stay here,if your just staying overnight there are a few restaurants nearby ie TG Fridays and The Mission across the other side of the dual carriageway.A petrol station named Sheetz also is a five minute walk and sells all kinds of foods.We arrived early round noontime but Michelle found us a room so we could check in immediately.The hotel was full due to Graduation ceremonies but everyone seemed to enjoy their stay.

Staff are unprofessional and appear to be on drugs. Will not stay there again in the future. One of the staff appeared to be ill in the elevator and was taken back that I was even talking to her as she was about to pass out!

Rooms were nice and clean and fresh. I really liked swimming pool was open and opened 24 hours. so was the fitness room.The breakfast was really good. Only issue is the public bathroom was less than ideal.

This was the most enjoyable stay. The junior suite was worth every penny and the staff was amazing even with my odd request. I recommend this place if you are in the area. My only wish is that they had an indoor pool to top off this experience.

Hotel was easy to find, even in a big city, and very convenient to downtown Richmond to visit. Front desk helpful, breakfast good and they honored our request to have a quiet room away from elevators.

This hotel is not elegant but it is clean, well maintained, has comfortable beds, good breakfast buffet, 24-hour fitness room and is conveniently located to highway in a safe neighborhood. Great dollar value!

I accidentally booked a smoking room, whoops! But management to the rescue. Although they originally had no non-smoking rooms available they pulled some strings and saved me from uncertain slumber conditions :) The room I'm in now is nice and clean and I'm happy as can be. Good customer service seems rare these days, but this place has got it with their excellent front desk team. A++ 5 stars

The only major issue was that the room was not as clean as I expected. The staff were friendly and professional. Breakfast was good and there was enough of a variety to please everyone. The air conditioner was noisy and I could not seam to find a comfortable setting for us. The beds were very comfortable over all a good stay for the value.

We stayed for a night , changed from two, while attending a sports event at the Sorts Backers Stadium. Location was good and easy 10 minutes away from stadium. Nothing fancy here but book direct. They do not like dealing with booking services. It was quiet, the beds were good, and the room was clean. Bathroom was very small with the vanity outside in the room and only tub/shower and toilet in bath, so old property. If you are looking for a place to sleep while attending something in Richmond it will work. They had a free breakfast which was not bad.

I was here on business and was assigned a room that smelled terrible. Was charged $10 to switch to a room that was clean. Staff explained that there is a fee to make a change from your assigned room. You don't want to stay here, there are much better options around.

You will love your stay at this hotel. The location is excellent. Starbucks is about five blocks away and there are many restaurants near the hotel. The room was clean and spacious. The beds were very comfortable. The service was great and the staff was helpful and friendly. The breakfast choices were many and delicious. You will not go wrong by staying at this hotel. It's a great value.

If you are allergic to smoke, please do not use the hotel. There is smoke smell in the room and on the bed especially on the pillow. When I left the hotel, my clothes were smelling on smoke and the pj that I had on, smelled of smoke

My stay was good until checkout on may 14th 2017. The lady at the front desk had a bad attitude, tdidn't speak, didn't give me eye contact. She was very impolite. The rooms were nice and clean. parking was good, the breakfast was also good. I would stay there again, for the exception of the lady at the desk on the 14th. All the other staff members were excellent.

I asked for non smoking room and was given a smoking section room. I was then told no non smoking rooms were available. The sheets were stained, the ice machine didn't work, and the cable went out for the tv an wasn't repaired until the next day.

My stay was great. Had an appointment at st. Mary's very close. Breakfast was great. Stayed at this hotel back in February and will be staying here in the future, for future appointment. Staff was very help.

I went down to Richmond to take photos of my daughter before graduation. I have stayed many times at this hotel and have had a good stay each time. I would recommend the place to all types of travelers.

The hotel was dirty and bathroom was dirty it's was strange ppls around no I will come there this hotel not for a family it's to much going on in there I don't have anything to say I want my point bac from this stay this was the worst stay ever

Hotel over all was decent. I had an issue with confusion over a smoking room so double check hat your reserving a non smoking room. Offered breakfast which was not bad. Nice location near several restaurants and shopping areas.

Staff were friendly however there was minor renovations occurring. Overall the rooms were not clean and smelled like smoke. This is a hotel that could be use for short stays but anything longer that 1 night would not be recommended

We stay here frequently when we visit our son in Richmond. The hotel is always clean and comfortable and the staff are both pleasant and helpful. The availability of a full laundry room is a real plus.

Reasonable, friendly staff. Good breakfast. Great location. Fridays restaurant in the parking lot. Sheets walking distance. Broken elevator and ice machine on second floor. Manager stated they are being fixed soon. Breakfast room should be lager. Didn't hear a sound from neighbors. Beds could be softer. Overall 5 night stay was very good,

Room was Dirty and costly staff was not friendly overall experience was horrible ! I would not recommend this hotel to anyone of my friend or family! The price was high for such a poor quality hotel. They need to do better

Staff were friendly and personable, but hotel is in need of updating. Bed was hard and uncomfortable. My non-smoking room shared floor with smoking rooms which caused entire floor to reak of cigarette smoke.

First of all I arrived at almost 5pm to be told my room was not ready. The girl at the front desk opened the eating area since we had food in hand to wait for our room. The so called manager mike I think was his name came down to talk to us. He was very rude and came at me like what was the problem. He was so rude giving attitude my husband got loud and said your not going to talk to my wife like that. So I after that he changed his attitude quick. He gave so many excuses and finally gave some points and discount on room. I stay here every month and since Susan has been gone the rooms are dirty the service is horrible. When I told him this he replied well Susan was so horrible and nasty to staff and that's why she wasn't there anymore. He just went on and on. I don't like the talking about employees and excuses that is not why I come here. So after this I will not be staying at this hotel in the future. I will be contacting the corporate office about this matter.

Was looking for something in the area that wasn't too expensive,but yet not too cheap..This was perfect.. Great location and very clean and well maintained hotel...If I had anything negative about this hotel is that the rooms are small, But if just 1 or 2 people staying its plenty..

This was my second stay in this hotel. I chose it because its location was near my daughter, whom I was visiting, and the rates were not unreasonable. While my first stay was uneventful and the room each time was adequate and clean, I was unimpressed with the breakfast. Tasteless scrambled eggs weren't hot, and I noted only one serving utensil gor both the eggs and the sausage. As I don't eat meat, this made me unhappy. I had trouble connecting to the free wifi--turns out the hotel's service didn't like the browser on my phone, but the front desk couldn't help me and I waited on hold for tech support for a half-hour without ever getting a real person. I finally guessed at the solution and installed a different browser. I also had trouble with the business center--one computer wasn't connected to the network, and neither was connected to a printer. A business center should have working equipment. The bottom line is that I'm not likely to stay at this hotel again.

Just stayed at the Best Western Executive Hotel in Richmond last night and what a wonderful surprise! Never stayed at a Best Western before, usually stay at Hiltons or Embassy Suites, although we have friends who do long car trips and they typically stay at these facilities and have always spoken highly of the chain. I read the reviews on this hotel *after* I had booked it since we figured we are really only spending one night so how bad could it be. We also discovered an Embassy Suites next door so we figured we could always cancel and check-in to the Embassy if the unfavorable reviews we read were true. From the moment we walked in being greeted by Leyda at the front desk who was charming and very professional, our concerns were immediately assuaged. The room was spotless, the bathroom was literally pristine, and even the continental breakfast was nicely done with an attendant that made sure the food was replenished with fresh offerings throughout our breakfast experience. I don't know why the reviews we read were so negative as our experience was absoultely enjoyable. I am a seasoned traveller (Hilton Diamond Level which means I travel quite a bit) who is very picky about where I stay. WIthout a doubt, I would stay at this hotel again and would highly recommend it to my friends. With employees like Leyda at the Reception Desk, how can you go wrong!

Everything about this hotel is great from the people to the food to the room. You can't find a greater value in the area. It is my go-to place when I come to Richmond. The staff was very welcoming, the manager was extremely friendly. She even offered to share the hotel Thanksgiving dinner with myself and my husband.

I love this hotel. It is always so clean and the customer service here is outstanding. Susan and her team are the best. They really treat you like family. This is the only hotel I stay at because it is so clean. The housekeeping here do a wonderful job. I enjoy talking and seeing Susan every time. I will continue to stay here every time because of Susan and her staff.

There are quite a few cheaper options in the area but we picked Best Western as good reputation, and the breakfast. The standard room was great - big room, big bed, good shower. Breakfast was varied too - cereals, scrambled eggs, pastries, fruit and a waffle iron. So all in all good - the only issue was the 'new staff member' giving us the wrong room, meaning someone else tried to enter our room at half 11 prompting a phone call from reception after we'd gone to bed. The gentleman was then given the room next door. But that aside, hotel was good, location what we wanted and easy to find and park.

The service I received at this hotel was excellent. When I first arrived I was greeted by Susan at the front desk. She looked for the reservation and then went to work to let us in the room. She inspected the set up to ensure we were happy with it. I needed to add coffee to the reservation and she was so efficient in making it happen with promptness. She came by later to check on us and continued to be very courteous!!!!! All of this happened in the midst of a very busy evening of patrons checking in. When leaving she thanked us for coming and gave us a discount for our meal at a nearby restaurant!!! We were invited to come again and we definitely plan to do just that!!! Thanks again to the meeting room planner for graciously assisting me with the initial request and the hotel manager for providing excellent service once we arrived.

Very nice front desk woman named Chris greeted people with kindness and warmth. She was efficient and helpful, especially in directing folks where they could eat nearby and obtain a discount when showing their room key. The room was clean, no odd orders, with a love seat ~ a plus, imo. Would recommend this hotel.

I arrived at the hotel very sick and Christina at the front desk helped me. She was my guardian angel that night and directed me to an Urgent Care facility, giving my husband exact directions to get me there quickly. I was treated quickly and courteously and now feel much better. Christina was a blessing to me that night and I wish to thank and commend her.

The hotel is conveniently located, just off I64 and it is easy to get to center-city and the northern Richmond area. The check-in was smooth and easy and the staff was very friendly and helpful. The room and breakfast were good, but it was nearly impossible to get a good WiFi connection. We ended up using our phones with the carrier instead of WiFi for Internet access.

The rooms are nice, breakfast is fine (even though not very diverse), but served on cheap plasticware (boooh!). However, internet in my room (231) was next to nonfunctional (which may be different in different rooms). I asked for a quiet room which may be away from the Wifi modem, but such compromises are still not acceptable.

My girlfriend and I visit Virginia very frequently to check on elderly family members in nearby cities. This visit was very different. Immediately upon entering the building we were greeted with a very genuine smile from Yashania. She was exceptionally pleasant and professional in our check-in process. Yashania made sure we were pleased with our room and answered any questions we had. She made sure we were informed of amenities, free breakfast, and local specials. Her level of service, the comfortable rooms and price, and the close proximity to local cities and shopping centers and restaurants are the reasons we will stay at this location again. Thank you Yashania Francis and all staff members who made our stay pleasant for your politeness and professionalism!!

I expected a typical chain hotel with adequate accommodations & service. However, Richmond BW was above average in their breakfast buffet, front desk staff, comfortable room & bed & location to the Celtic Festival at the car racing site. They were next to a Friday's (even offered a 10% discount coupon) which was great since I wanted a nice dinner, but didn't want to drive anywhere. Lots of shopping centers/restaurants close by.

I highly recommend this hotel, cost was very reasonable and total experience absolutely wonderful! It was the best hotel stay we have ever had!! The room was comfortable, clean and well stocked with amenities. The continental breakfast bar was full of many foods, wraps, eggs both scrambled and hard boiled, pancake/waffles, many toppings, many beverages, yogurt and much more! And I'm a very picky eater and usually do not like most continental breakfasts. The hours breakfast was open longer than most. How can I say how pleased we were?? We will always stay there when in Richmond and now look for Best Westerns wherever we go nationwide.

Everything was wonderful, the bed and pillows were very comfortable. Staff was very friendly and helpful at all times. The breakfast was so delicious with everything thing you could think of for breakfast.

Made our reservation online. They were really busy, when we checked in. The gal behind the desk did a great job in handling everyone, and was so cheerful through all of it. Very pleasant and a great attitude. Our room and bed were both very clean and comfortable. The wifi worked great. Bathroom is a little small, but what I liked about it, was the sink was separate from it. Had great water pressure in the shower, and plenty of very hot water. Breakfast was the usual food; biscuits and gravy, waffles, scrambled and hard boiled eggs, sausage links which you could put in a wrap with the works; coffee, juices, yogurt. They kept everything very well stocked and the tables were all clean. Will definitely stay here again.

I am in Richmond several days a week for work (most weeks) and have stayed at several mid-range hotels in the last two years. After staying at Best Western Executive Inn the first time, I haven't tried anywhere else. It's location is ideal for wherever one need's to go in Richmond and it's manager, Susan, and her staff are incredibly friendly, polite, professional, and accommodating. In spite of the misconceptions of other reviewers, smoking rooms are all on one floor. As a smoker who usually doesn't smoke indoors, I understand that there is going to be residual odor in smoking rooms. However, I tend to be very picky about cleanliness and after a year of staying here regularly, I have never found anything amiss. The housekeeping staff is very thorough and the rooms are spotless. Further, I had a friend who stayed in a non-smoking room for several nights and he rated it as the best mid-range hotel experience he had ever had. As for amenities: Breakfast is great...many choices and an excellent selection of hot options (scrambled eggs, sausage, sausage gravy, waffles, toast bagels) as well as fruits, danishes, and cereals. Although I am not much of a tv person, the cable service provided has great variety including HBO (I do not know if there are other premium channels). There is a laundry room located very conveniently on the second floor and it is always in perfect order. There is also an exercise room with all the basics you will need to get in a workout while you're away from home. Finally, the pool area and the pool itself are always immaculate. I want to add that this hotel is exceptionally quiet and low-key. Only twice have I heard any noise whatsoever from other guests, and it was not, by any means, exceptional. Most of the time, I wonder if I am the only person in the hotel, even when there are large groups staying. My opinion is that, if you want a reasonably-priced, peaceful, clean and convenient hotel in the Greater Richmond area, you could not do better than Best Western Executive.

The staff is very friendly. The location is good. I enjoy the free parking and WIFI. The breakfast is very good. My only real issue is the Fitness Room. It desperately needs attention. It needs new working equipment and free weights. And there is never any cups for water or working wipes.

AC/ heating system did not work. Smoking and non-smoking rooms are on the same floor. Breakfast was below average. Fire alarm went off in our room when we turned on the heater. Otherwise we were freezing. Shower was not hot and the beds have no real blankets.

This was a great hotel. Staff was extremely friendly and location even better. I am elated to have this hotel added to my list of recommendations for clients as I am a travel consultant. The room was accommodating for having family visit, sit and enjoy the company of each other.

Safe, quiet location near food and shopping. Very helpful, friendly staff. Reasonable selection of foods for breakfast. Decent sized room with clean fixtures, but mattress was saggy and lumpy, causing me back pain. Public areas needed vacuuming and room badly needed dusting though floor was clean. This could easily be a top-notch motel with just a bit more attention to detail and a new mattress. I stayed here in the aftermath of Hurricane Matthew when my train was home was cancelled.

This hotel is very adequate for a couple of days. The rooms are clean and spacious with coffee pots, good tv, etc. unfortunately the AC unit fan had only one speed -always on. Not too efficient. Also, the remote control wouldn't go "up". I'm sure they would have replaced it had I asked. We weren't in room that much. There's a great breakfast and free internet. Staff is very friendly. Also a good location on Broad Street.

This is my second time staying at this property. Check-in process was smooth and very easy. The room was decent nothing spectacular. I would only use this hotel to where I would only stay one night I will have not been disappointed.

Just wanted to say thank you to the General Manager "Sue" and her staff for extending compassion And excellence customer service to my family and I during a difficult time when we were dealt an untimely death in my family....the hotel was clean,the beds are cozy and the LOCATION is perfect all the stores are within 1 to 3 miles are of the hotel, also very close to Richmond... when I am in Richmond, Va I know where I am staying thanks again you guys rock! With love, philpot family

Stayed at this hotel and had a terrible experience. Drove in from out of town for a wedding and needed a place to change. Arrived 45 minutes earlier than the early check in time. Was told they would charge for early check in but I was only 45 mins early. Hotel reception was very unacommodating. They had extra vacant rooms at the time. Then when we checked in at the regular time, they put us in a room that had flooded the night before and the wet vacuum was still in there. It smelled of mildew. I had to go back to the front desk to request another room. The hair dryer in the new room did bot work. I had to call them twice to repair it. I needed it ASAP to prepare for the wedding reception. Breakfast room overcrowded. Overall a terrible experience.

Terrible Experience, bathrooms clogged up, strict policy, dingy room. One of the worst experiences at this hotel. Extremely upset I spent all this money at this place, would have spent more for better service and condition at a better hotel chain. Plus I get dinged for $13 for being 10 minutes late.... Thanks a lot....

I reserved a non-smoking room. Upon arrival, I was told I had reserved a smoking room, I showed my reservation and was given a "non-smoking" room on the second floor. Exiting the elevator, the hallway reeked of cigarette smoke which ultimately permeated the room which required me to stuff a towel under the door (which did no good). The walls in the room were gross. The bed was comfortable and the shower/toilet area seemed clean. Upon checkout, they had my rate wrong and said I would have to wait for the manager to come in to correct the problem, which was corrected, but just added to my distaste of this facility. Can't imagine how they have gotten the rating they have. I have stayed a numerous Best Western's but none so bad as this one.

The hallways reeked of cigarette smoke as if people were standing in the halls smoking. I was supposed to have a non-smoking room but the odor permeated the into the room and was unbearable. The walls in the room were filthy. The checkin-checkout staff got my reservation wrong at checkin and my rate wrong at checkout and told me they couldn't fix the invoice. I had to wait for the manager to arrive. It was ultimately fixed but the hotel was by far the worst one I have ever stayed in. Don't know how it got the tripadvisor stars that it did. My manager stayed in the same hotel and reported the very same experience with her room as well.

staff was great the service was quick and efficient I left my shoes and they found them and now sending them back to me the breakfast was varied and seemed thoughtful I think the pool needed some work but that did not effect my stay the rooms were made up in a timely fashion and had plenty of towels

Travel to Richmond to move my daughter. Chris and her staff could not have been more pleasant or helpful. Chris went above and beyond to help us with our move. Wish everyone good customer service like this

Everything was quite satisfactory. The best part - quiet! We didn't even hear people in the hall, and the hotel was pretty full. The beds were comfortable, air conditioning ran perfectly, and the in-room amenities included a refrigerator, hair dryer, and coffee maker. The free breakfast was replenished as people came through. We will definitely stay here again.

Reception and Breakfast staff very friendly and helpful. They were all talkative and charming to engage with. Being an Englishman in Richmond is definitely an advantage because they love the accent. Although, the hotel is quite far from Richmond city centre and you need a car to get anywhere.

Warning to those who book on Priceline and similar sites-you will automatically get the cheapest room, which in this hotel comprises 'smoking' rooms. I didn't know that hotels in the 21st century would have such rooms, but they do. You can get into a non-smoking room for an additional charge. On the plus side, the breakfast is included and quite good, with waffles, eggs, yogurt, fruit, etc.

Has improved quality and appearance of hotel within last year. Staff was pleasant and all seemed to enjoy their jobs. Location for NASCAR events is good. Have moved the smoking area to side of building rather than the front entrance (Good job)

Super hotel staff. Everyone was excellent here. This hotel is a little "tired" and my first floor room was a bit damp. The TV was snowy, but I was warned at check-in, so it was not a surprise. The TVs were repaired while I was there. Fair enough. The location of this hotel is important. It's convenient to everything from the Interstates to the suburbs. Several nearby restaurants offer discounts if you have a BW room key. If you are in Richmond for business, as I was, this is the place. If you want to enjoy yourself on a vacation or something... not so much. Price was right.

We booked our stay last minute (literally, in the car, on our way) very late at night on our way home. The hotel's parking was a little limited upon arrival. The staff was excellent, though. Our room was fine, though felt a little damp. Breakfast was pretty varied, and our kids were happy. Checkout quick.

We needed somewhere to stay while on a road trip. The Best Western at Richmond Virginia was well priced, clean, had all amenities, friendly staff and was good value for money. It was just what we needed after a long day on the road. I don't know why I need to add 200 more characters to keep trip advisor happy - I don't have any more to say!!!!!

Loved my stay at this hotel. The staff was super nice. Very clean comfortable beds. Breakfast was excellent!!! The lady who checked me in was very helpful in her knowledge of the area also. Great location!!!

Stayed just one night on way home from the Outer Banks we arrived about 2:30 and was able to choose to stay in a room away from the smoking section which was nice. The bathroom and room were clean. My kids loved playing in the pool before dinner it was nice and warm and very relaxing. Big selection for breakfast sausage, eggs, waffles, make your own omelets,bread, danish, muffins, cereal, biscuits and gravy, oatmeal so they had something for everyone. Only things I didn't like was being in a connected room would rather have a little more privacy and the construction zone in the front makes it difficult to enter as the sign is after the entrance so we turned in the wrong location so had to go out and turn around again, drive is very narrow as its 2 way traffic. One elevator was broken but the other one always came fast and didn't have any issues with it.

Had to check out a 5 a.m. due to noise from HVAC units - even when ours was turned off. It was impossible to sleep even with pillows over our heads. We were told there were no other rooms available. No soap or shampoo. Broken elevator in dirty lobby. Pool had closed early - which would have probably been only redeeming feature

Stayed here for 2 nights en route from Virginia to Texas. Clean but could do with an update however, the staff was friendly and the breakfast was adequate. Plenty of restaurants nearby. Conveniently located near the freeway for easy access to 1-95 South and Washington, D.C.

It was so so but too dusty not to clean the breakfast poor quality and the coffee horrible taste. The air condition was the only good thing about the hotel very cool. If you want to stay just for one night is ok but if it is for vacation more than a day look for another hotel even if you pay a little more.

I really enjoyed this hotel. The only thing I left my shoes in room and when I called they said no one could find them. So had to buy another pair. I will say Susan is a delightful person. The best customer service I have seen in awhile. I will be coming back again and again.

Excellent Customer Service & Very Nice Stay! I had such a nice stay but meeting Cristina was the highlight! Her service is the type that will make u want 2 return just because! She displayed huge appreciation 4 me as a guest. From the moment I spoke 2 her re my reservation - she treated me as a valued customer. She is very pleasant & very kind & went beyond the call of duty 2 make me feel very special! l will never forget the EXCELLENT service that she provided. Best Western should be very proud 2 have Cristina as their ambassador. As far as the Hotel - it is clean and comfy! Even the shower bar was nice and clean! Ladies, u know that we sumtimes have 2 hang garments, well I checked the shower bar b4 doing so.....absolutely no dust/no dirt/no grime at all! Cleeean!!!! Impressive! Around the bottom of the toilet was clean, the tub and sink – spotless! Rug is nice & clean & appeared 2 have actually been vacuumed and/or shampooed. Face cloths and towels did not have old spots all over them - they were nice and clean. I normally will not use hotel towels or face cloths but didn't mind this time. Of course, can't leave out what's very important....bed was nice and comfy also. Oh yeah - They even have a disposal cover 4 their T.V. remote! Com' onnnnn! Koodos Best Western!!!!! Koodos!

This was my first time spending a night at a Best Western hotel and I enjoyed my entire stay. The front desk was friendly and very helpful with my needs. The room was clean and spacious and in a good location. My breakfast was not the best choice but doable. I will be back to Richmond for a vacation and plan on staying at the Executive Best Western.

A little pricey for one night but it was very clean, everything worked properly. Check in is late & check out is early which sucks. The pool at this location is very nice, and clean. They have a lot of chairs and lounging areas

My family and I took a 2 day vacation to visit Kings Dominion, on Friday 7/15/16, and I had checked the reviews for this hotel beforehand, but did not make reservations. We went ahead to Kings Dominion on Friday, and then went to check in at Best Western. Initially, Jaymeka informed us that there were no vacancies for a 2 queen room w/ microwave and refrigerator, only a couple of rooms w/ 1 king size bed, w/ no pull out sofa, ( we have 2 children ). I explained to Jaymeka that we had just spent the evening at Kings Dominion and were very tired, and I didn't really want to go and drive around Richmond looking for another place, since it was already 12:30 a.m. Jaymeka, out of the kindness of her heart, looked through the computer until she found a no show, and the room was a 2 double bed unit. Other than sleeping a little closer to my wife ( not a bad thing !!!! ), it was perfect !!!!! Jaymeka was so kind and professional. This sweet young lady deserves a raise !!!! The room was clean and neat, everything worked, and we got a good nights rest. If we ever take this trip again, I will stay nowhere else. 4 completely satisfied customers here !!!! I must also mention that Mitchell, who checked us out on Saturday morning, was clean, neat, kind and professional. A great vacation experience !!!!!!

Hotel clearly needs a face lift and a thorough cleaning. Furniture was pushed in front of the adjoining room doorway which led me to wonder if the lock was working properly-- creepy. Carpeted floor was actually slimy. For what it's worth, front desk staff were lovely.

Nice and clean rooms. Very friendly staff. We had several people staying here for a ball tournament in Glen Allen. Would stay here again if I had to. The night manager went beyond to welcome our stay. She had cookies and bottled water for everyone that stayed with us. She also opened the breakfast room a couple times for the boys to have a place to meet after games and for everyone to get together and have pizza. Thank you Best Western Executive Richmond VA!

Terrible handling of the situation when my child cut his toe in their swimming pool. Nobody tried to clean the swimming pool from a sharp foreign object that cut my child's leg causing us to interrupt our vacation.

We had been on road for a long time in a bad storm for most of it. Finding such a nice hotel with welcoming staff was a godsend! Hotel was clean, bed was comfortable and staff professional and friendly. Can't ask for more!

Motel was conveniently located to I-64 which made getting Downtown and to other destinations we wanted to go to very easy. We opted not to have daily room service but housekeeping staff gladly exchanged towels/wash cloths for us. Breakfast selections were very good but might have been nice to alternate bacon/sausage daily rather than sausage all three days. If you are staying for 3-days or more, be sure to ask for the extended rate contract which was a nice savings! Construction in front of the motel made access sometimes difficult as we had to come in through a side street.

We arrived early and we were immediately checked in. Super friendly staff throughout. Bedroom clean and spacious 1 huge bed. Fridge, microwave and TV. We will definitely be searching out more best westerns along the route.

Outstanding experience, accommodations were perfect we had a tour bus of 56, the staff was well prepared the rooms were all prepared clean, we all had enough of everything. Breakfast was great. Not one compla from anyone in our our group. Hotel manager Susan Smith was the best in assisting in the preparations. All I can say is thank you to all the staff and stay there if you need a place to stay.

Nothing but Great Comments regarding our stay. From the GM - Susan, to ALL of the staff, they made us feel more than welcome. 'Outstanding Cooperation with the Tour Lead'. "Bus group check in - NO Line" - They made a great impression upon us... Kevin N.

Excellent Facilities. Gracious service . The rooms were clean and the staff was friendly and cooperative they assisted with directions around the facility eating places for recreational activity The Breakfast service quickly fresh and a variety of choices are all types of diets and they opened promptly at 6:30 a.m.

Hotel was good, staff is wonderful. The rooms are small but clean. WI FI was poor, breakfast was very good. product selection excellent and dinning room was very clean and the staff very professional and helpful.

I came to the Best Western late without a reservation and the staff worked to get me a room at a reasonable price. My room was clean and comfortable, and with soft and firm feather and down alternative pillows to choose from I quickly fell asleep. The room had a large refrigerator and microwave, and a large flat screen TV. I didn't have time to sit down for breakfast, but when I went down to look at it there were scrambled eggs and a waffle maker, things I don't usually see on a complementary breakfast. I had an issue accessing wifi but the staff helped me get the information I needed. I could only stay at this hotel for about seven hours due to my business trip, but it was pleasant and I wish I could have stayed longer.

Our trip started off very rocky but General Manager, Susan Smith had an answer for everything we needed. She and her staff was very gracious and always smiling. Whenever, I am back in Richmond we will absolutely stay at this hotel.

The room was as described. The staff was helpful and friendly. Check in was quick, as was check out. The room was clean and ready upon arrival. The breakfast was well stocked - waffle maker with toppings (fruit, whipped cream), fresh fruit, instant oatmeal, breakfast burritos (tortillas, eggs, salsa, onions, sausage) ... My kids were very happy with breakfast. I would've liked another pillow on the bed.

Rated High for Customer Service and Quality of care for all individuals staying in your Hotel. I will recommend Best Western to all individuals having Disabilities and traveling with children. I was very impressed with the overall service and stay.

Have stayed at this hotel twice in the past year. Both times our stay was very pleasant and the hotel staff very friendly and accommodating. Rooms are always clean, plenty of towels in the bathroom and the room and fridge cool when we get there. Love that you can book no smoking rooms, and always get a no smoking room! Only complaint is that the pillows are too soft for my particular liking, but no one else seems to mind! Front desk staff (especially Mitchell) is always smiling and helpful. Used the pool last summer, and it was clean and plenty of pool furniture. Very convenient location and easy to get to (once you figure out you have to go behind Sheetz to get there!). Wonderful selection of hot and cold foods at breakfast, plus the make your own waffle station.

Best Western Executive Hotel on Broad Street in Richmond, VA had very comfortable rooms and helpful staff. The best rates were available when I booked directly with Best Western locally instead of via a third party. I liked that they opened for breakfast at lease 15 minutes early every day to give us early risers a chance to eat before starting our day.

We were called to the Hospital in Richmond on an urgent basis- needed a hotel close to the hospital. Tamera at the desk was very caring and went out of her way to help us with a room and personal supplies since we came to the hospital with nothing. The hotel itself was very average- the breakfast was not up to par. But the fact that Tamera went out of her way to help us during a difficult time was very impressive.

The beds were poorly made,no fresh bags for ice buckets,no drinking cups for ice,floor not vacumed,didn't leave extra roll of tissue,beds and rooms to small. I've stayed at other Best Westerns and they were great.I have other complaints will take them up elsewhere. Staff handled everything professionally, they were courteous but not at my best interest.

This location was good for the family event my family and I attended. There was many restaurants and stores around the hotel, which allowed the adults to have options as well as the teenagers. My family and I really enjoyed our stay.

This was a business trip where I needed to stay overall for a month over a period of 6 weeks. I found this location to be both close to my work with all the emmenities I needed as well as a great selection of restaurants in the area. The staff from the GM Ms Smith to the other front desk employees to the maids to be very friendly , polite and very helpful at all times. I highly recommend this property to anybody traveling for business or pleasure. Thank You Fred Sonsalla Special Operatons CBM Managed Services

Front desk staff were great. Breakfast room was small and poorly laid out. Coffee was behind entrance door so you can imagine the problems. We had some stains due to a spill and they were not changed , in spite of my note and money Kleenex ran out so we left the empty box on the sink and it was still empty when we returned that evening. We had to call. Bathroom was SMALL. you had to close door before you sat on toilet. Would choose executive suites right behind it next time. Hard to access from the address given as Broad street.

My buddy and I stayed here weekend of the nascar race. I had to booked it online with a third party site and was given a smoking room with only one bed when I needed two. The manager, Susan, fixed it for me even though she didn't have to. The staff was friendly and the room was clean. If we come back for another race we're definitely staying here again!

I booked this room from my stay at your property in Dayton Beach. The directions were right on, the staff were pleasant and helpful. I regularly stay at Best Western, and my experience at this site will not change my preferences. I will continue to seek Best Western properties..

On 4/11/16 I was traveling , really did not have specific plan on where I was going to stay but got out of meeting early and thought ok, if I drive on to Richmond I will be closer for Today, Called hotel and got Susan ( Mgr ) her comment was yes Mr Cooper we have a room that you like, hard to find this service.

The unprofessional front desk booked me in a smoking room, and "claimed" that there were no other rooms available. After driving for 9 hours, I had to basically get back on the road for another 8 hours. They made no effort to resolve the issue, were rude, and I would never stay in a Best Western again.

We stayed here for a night to go Christmas shopping the next day. The hotel was okay. It was clean but the furniture seemed worn. The bathroom needs updating. The breakfast closed early on a Sunday 9am. Overall it was a pleasant stay! Near everything including interstate.

I had good impressions from previous reviews on the hotel. However, when I arrived I was disappointed. The fourth floor was extremely loud. The toilet was broken the entire weekend and was given a plunger to fix it ourselves. The room smelled like bleach and mold.

Amazing manager Susan, goes above and beyond to make you feel like a 5 star. Great team working there, always smiling. They care for you to have a great experience. Definitely coming back next time back.

Clean Hotel, Staff very helpful, and great location for shopping. You can find anything you want within a few miles drive or walk on a sunny day. The hotel staff is more than willing to help and very courteous.

My sons baseball team recently stayed here for four nights. After checkout and already on the road back to New York, my son realized that he left behind a bag of clothes and an envelope with money in it. He was quite panicked. We contacted the hotel and spoke with Mitchell who, within minutes, went to my sons room, found the bag and envelope, and called us back to confirm. The manager, Susan Smith, along with Mitchell, were so helpful in getting the package mailed to us. Customer service at its finest!

Bathrooms are small, plastic shower insert. Got a wake up call first night at 4am that I didn't request. Paid $120 per night - expected a little more. Breakfast eggs seemed like they were made from a mix. Hallways had low drop ceilings that made the place seem old.

The staff were friendly, courteous and efficient. Tired hotel decor. Need an accessible power outlet near the desk in the hotel rooms. Had to lie on the floor to stretch to the power outlet behind the TV cabinet so I could plug in my computer.

We choose Best Western whenever we can, because we know the beds are comfortable. True in this case as well, although the bathroom was quite small. We arrived around 6:30 pm and left at 7:10 am, so it was just a place to sleep on our journey home from Florida to Canada. Met our expectations as usual. Complimentary breakfast at Best Western is always very good.

This is not a "high dollar" hotel, but, staff are the greatest, rooms are immaculate, breakfast bar well attended and the food is fresh! Also located in a great part of Richmond- convenient to everything- food, shopping, historical sites!

Her name is Susan [--]and she is the hotel General Manager. I booked a room on Priceline and when I arrived, the Manager Susan [--]told me that I was assigned a King "Smoking" room and if I wanted a non smoking room, I had to pay the hotel $15 more to accommodate that request. Since when was a non smoking room an upgrade! All this being said and the hotel was near empty as this was on a weekday. I refused to pay, contacted priceline whom then contacted this her and she still refused to accommodate the request or cancel the booking. I immediately checked out a d informed her I would be gettimg my money back, she rudely stated I would not. She must not have known the type of customer I am. The type that will go all the way to Best Westerns Corporate Executives. I contacted them, explained what had taken place and what do you know.....I got my money back!!!!! Thus, I received the last laugh!!!!! "BEWARE" the hotel wasn't clean at all and it smelled of cigarettes thtoughout. Poor customer service + Poor management = a terrible establishment Do yourself a favor, look elsewhere before resorting to stay here.

This hotel served its purpose for what we were in town to do. It was conveniently located with several restaurants and other services nearby. Rooms smelled smoky and renovations disrupted our stay forcing us to change rooms. The breakfast provided was satisfactory. For our non-holiday purpose, the hotel met our needs.

When a hotel calls itself an "executive hotel," be suspicious. The Best Western Executive Hotel falls far short of digs that would satisfy an "executive"... or anyone looking for a quality hotel stay. Rooms are basic and dated, clean enough but not spotless. There are very few amenities. Wifi is free but excruciatingly slow. I finally gave up and used my phone as a hotspot. The front desk agent was pleasant, and I did get a good night's sleep. That said, there are many similarly priced hotels that provide a significantly better experience than the Best Western Executive Hotel. Not recommended.

Stayed here with our team for a game at VCU. Hotel was very clean and the staff was very accommodating and friendly. The hotel was in close vicinity to VCU and many local businesses. This hotel is a great value for the price!

We had four rooms for a family party for two nights over the President's Day weekend. Oddly enough they charge extra for early check in now. There was smoke in the first floor hallways - so - even though the rooms were non smoking, you could smell it every time you opened the door. The desk staff were great, The breakfast was great.

Excellent hotel and easy access to major amenities. The rooms and breakfast were very good and the staff was excellent. Had no problems and the rooms were very nice. Great value for the money. would definitely refer family and friends.

We had late arrival and checked in with no problems. Check in less than 5 minutes. Room nicely decorated and clean. Manager was very accommodating, all staff was friendly. Free WiFi and breakfast. Great place to stay.

Front desk staff (Tamara) assisted me. She was friendly. Hotel rooms on the 4th floor have an order from the renovations taking place on the 3rd floor. Business center leaves a lot to desired. Sleeping rooms are just okay. Nothing great. Wouldn't recommend this place unless you had no other options.

excellent staff accommodated all my needs. I would recommend this hotel to all of my friends and family. this hotel is where I would stay on my next visit. I visit this area bimonthly and have stayed in various hotel in the area I do not pick the hotel based on the price, I choose the hotel based on staff service and management. this hotel have accommodated me on late arrivals as well as other business needs.

I booked this room for my husband and daughter as I was having surgery. Paid for it upfront and then called the hotel and confirmed. Was told yes I had a room with two beds (smoking) Imagine their surprise when they arrive( after 18 hours at the hospital) they no longer have this room and was given a so called upgrade with one bed non smoking. This was not an upgrade for them. They had to wait for the next day to see if one would become available that was paid for to begin with. They had to carry their stuff back to the car and carry with them. They were there 3 days before I was released. This is the second time this has happened to my family with this hotel group. You can bet I will not be staying with them again.

Stayed here while visiting family. I love this place because it is mostly business travelers and it is quiet. No children running around. It is close to where we need to be for our family. I will use this place again.

Hotel is located within a short driving distance from many restaurants and shops. A bit difficult to find if you don't know where you are going as the address is Broad Street but the access to the hotel is behind a service station on Broad Street. Room was clean and comfortable, but had visible signs of repair due to water damage in the ceiling. Bathroom was extremely small! Staff was pleasant and helpful. Breakfast was simple but adequate. I would recommend to business travelers as it meets your needs and is close to many businesses and restaurants. I would be less likely to stay here for vacation or pleasure trips.

excellent service at this hotel the staff was very nice and polite . the manager was friendly and professional. the hotel are clean and the overall service are great I would give this hotel a four star

This hotel was in a very convenient location to 64 and several restaurants and not too far from the Richmond Raceway. The check in staff was very friendly and helpful. The breakfast was great in comparison to a normal free hotel meal. Would definitely recommend this hotel and will stay here again when next in the area.

This hotel was moderately priced with reasonably good reviews so I gave it a try. The lady at the desk was the happiest desk person I've ever met and it immediately put me in a good mood. Knowledgeable staff. A "Fridays" out front and decent BBQ place across street. Good neighborhood. Place was clean, including bathroom/shower. Internet worked well. Breakfast was the motel average, scrambled eggs, waffles, juice. If I return to Richmond, I will return to this place.

I've stayed at this property many, many times. I have always had a good experience. When I got there this time I was told I had a non-smoking room on a smoking floor. When I asked if there were other rooms avaiable I was told they were full. The hallways of this floor smelled terribly. Even though my room didn't smell of smoke, by the morning my eyes and throat were burning.

Haven't stayed in a Best Western for awhile and probably will not anytime soon. Bed was not comfortable. TV channels were fuzzy. Walls were thin, as I could hear the neighbors arguing at 5 in the morning. Room keys were not working before check out time and maid was knocking on the door before the checkout.

I stay at the Best Western for work several times a week the hotel is always clean rooms very nice and pleasent the staff is always hospitable and willing to help you in any way they can I'd also like to commenend the manager Susan Smith for the outstanding job she does maintaining a quality place to stay she is am excellent manger and a very nice person I would highly recommend staying at this hotel while staying in Richmond thanks for a pleasent stay :-)

The hotel is a little hard to get to at first because the GPS made me do a U-turn then I missed the entrance. I found the second entrance at the light the next time. My only complaint was the smell of marijuana in the elevator and hallway.

This stay was our third annual meeting at this same hotel for a group of veterans. Hotel management went out of its way to show they cared about us and appreciated our service to this great country. The property itself was very good and well located in the area and provided a great breakfast. We will definitely stay here again and would recommend this hotel. The management of this property was second to none and they really made our stay feel extra special. Hooray, Best Western.

The hotel is outdated and very gross looking. We were told our room wasn't ready 4 hours after check in began. They put us in another room with a broken tv and sticky liquid covering the walls. An hour after we checked in, I called to ask for another room and then one was ready to be moved into. The breakfast was disgusting. Only pros: comfortable bed and strong internet.

Wow, loved this hotel. I got a King Suite for a great price. The room itself was super spacious, the bed was comfortable, 2 tvs..one in the sitting area and one in the bedroom. Clean. I got put by the elevator but really didn't hear much noise. Room had a microwave and fridge so you could do your own food if you wanted. Breakfast was great, plenty of options. I can't say enough about the value for the price. Free Wi Fi. I will most definitely stay here again when I am in town. Really a great stay. And plenty of restaurants around even in walking distance. Check in was a total breeze.

Chose this facility because of its price point and its convenience to downtown and to the Inter-state(2 turns and you're on I-64). Ample parking. Easy walk to restaurants and eateries. As an over 65'er traveling alone, I felt quite comfortable. The staff was excellent; friendly and helpful. I'd choose it again.

As soon as we walked through the door, we were greeted with a pleasant smile and hello. Immediately took care of us and got us to our room. The receptionist even told us about getting 10 % off restaurants in the area just by showing our room key. He was extremely helpful. Even so much as we were having a problem with our nieces room. He sent up the maintenance guy to fix the door. Great service and a very impressive layout of food for breakfast. Best Western has sold me. I will certainly use them more often.

We stayed at this Best Western hotel from 10/8-10/11/15. This hotel had everything we needed, including price, and the location. Close to many restaurants, banks, and universities. Room was a bit small, but immaculate. If there is a complaint ... pillows. Way too small, but the Front Desk Staff (Tamara was absolutely a gem), provided extras. The breakfast room was also small but surprisingly, could accommodate everyone, and the lady staffing this area kept everything refreshed. No bad "hotel" odors, sufficient and safe parking. Wonderful stay ... will stay here again.

From the moment I arrived after a long 2 hour drive from Leesburg, VA I was greeted with a warm friendly welcome from Susan at front desk. Susan and her staff showed me what warm southern hospitality is suppose to be. The hotel is well kept and my room was very comfortable. It may not have all the bells and whistles of some of the upscale hotels but I would trade all that to stay in a warm and friendly atmosphere like The Best Western Executive hotel in Richmond VA. Kudos to Susan and her team because they could make staying in doghouse during major storm enjoyable because of they're warm honest to goodness caring people. Thank you!

I stayed here on 10/01/2015 to 10/02/2015 and I loved it :) My Kind bed non-smoking room on the 4th floor was simply amazing. It was very clean and the design was perfect and elegant for the price. The breakfast is delicious and the amenities are great! 5 stars BW! I'll be back for the low price and relaxation!

We had no problems. The staff were very friendly and helpful. The place is not new but it is clean and for the price a good place to stay. They serve a continental style breakfast with a large selection to choose from and while it's not 5 star it definitely fit our needs for price, comfort and location. I would stay here again.

DIRTY AND OLD!! needs remolding, the only thing good about this place are the waffles during breakfast. The room is old, the rugs are terrible, the elevator buttons in the lobby are loose. the staff does not clean the rooms well. I would never stay here again

Everything about this hotel was perfect for my needs: kind, courteous, quick staff, comfortable beds, perfectly working air conditioning, quiet rooms, hearty breakfast, speedy checkout. The staff lightened the mood when we were checking in and they could tell we were exhausted, they had recommendations for the area if we wanted to eat out, and they were responsive to all of our questions. Would absolutely recommend this hotel!