BEST WESTERN Plus The Inn at Smithfield,  Plattsburgh

4.5/5  - basé sur 661 notations.
446 Route 3, 12901-6519, Plattsburgh, United States - Karte ansehen
+1 518 561 7750 +1 518 561 9431

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Vorteile des Hotels

  • 24 Stunden Rezeption 24
    24 Stunden Rezeption 24
  • Klimaanlage
    Klimaanlage
  • Kostenlose Parkplätze
    Kostenlose Parkplätze
  • Spielzimmer
    Spielzimmer
  • Beheizter Pool
    Beheizter Pool
  • Parkplatz im Freien
    Parkplatz im Freien
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Fotogalerie :
Willkommen im Best Western Plus The Inn at Smithfield!Wenn Sie hier sind, um Adirondacks zu besuchen, bietet dieses Hotel in Plattsburgh allen erdenklichen Komfort für einen ganz besonderen Aufenthalt. Unser Flughafentransfer holt Gäste täglich von 7:00 Uhr bis 22:00 Uhr vom Flughafen, Bahnhof und Busbahnhof von Plattsburgh ab. Der SUNY-Campus ist weniger als 5 Minuten entfernt, und wir beherbergen regelmäßig Gäste, die Abschlussfeiern auf dem Campus oder Familienangehörige besuchen. Auch Gastredner oder Besucher von Sportveranstaltungen buchen bei uns. Unser Hotel liegt direkt neben der Champlain Centre Mall und nur einen kurzen Fußweg entfernt von anderen Einkaufsmöglichkeiten. Ganz gleich, ob Sie sich geschäftlich oder zum Vergnügen hier aufhalten oder nur auf der Durchreise sind, bei uns werden Sie sich wie zu Hause fühlen. Nutzen Sie unser großes beheiztes Hallenbad, an das Zimmer mit Blick auf den Pool angrenzen, oder die vielen Freizeitangebote in der Region. Dazu gehören Möglichkeiten zum Skifahren, Radfahren und Golfspielen. Auch Bootstouren und Angelausflüge werden angeboten. Plattsburgh ist Gastgeber zahlreicher Turniere, bei denen professionelle Barschangler gegeneinander antreten, und Angler sind bei uns stets willkommen. In der Nähe befinden sich die Weinroute und viele Weingüter. Vielleicht ist eine Weinverkostung ja genau der richtige Start in Ihren Urlaub. Besuchen Sie die Schlucht Ausable Chasm mit Naturlehrpfaden, Rafting- und Klettermöglichkeiten, wenn Ihnen mehr nach Adrenalinkick zumute ist. Wir heißen auch alle unsere kanadischen Freunde willkommen, die der Geschäfte und Restaurants wegen in die Region reisen oder einfach nur einen Kurzurlaub hier verbringen möchten. Dank unserer zentralen Lage können Geschäftsreisende ihre Ziele leicht erreichen. Geschäftsreisende schätzen unsere ermäßigten Preise und die geräumigen, frisch renovierten Zimmer. Wir unterhalten enge Beziehungen zu SUNY Plattsburgh, Bombardier, NOVA Bus und CVPH, deren Mitarbeiter und Besucher bei uns gern gesehene Gäste sind. Gruppen sind stets willkommen. Gäste von Hochzeiten oder Familienfeiern, aber auch Sportmannschaften nutzen gern unser einladendes Hallenbad, unsere Gruppentarife und das komplette warme Frühstück. Unsere Rezeption ist rund um die Uhr besetzt und steht Ihnen bei allen Fragen zu Diensten. Reservieren Sie noch heute ein Zimmer im Best Western Plus The Inn at Smithfield, und wohnen Sie in der Nähe aller Reiseziele! Genießen Sie Ihren Aufenthalt!In zwei Flügeln des Hotels werden vom 13. Oktober 2016 bis zum 31. März 2017 Renovierungsarbeiten durchgeführt. Bei Fragen wenden Sie sich bitte unter der Nummer (518) 561-7750 an die Hotelrezeption. Wir bitten um Ihr Verständnis.

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24
Allein/Single Allein/Single 19
Alleinreisende Alleinreisende 24
Familie Familie 264
Geschäftlich Geschäftlich 57
Geschäftsleute Geschäftsleute 63
Geschäftsreisende Geschäftsreisende 87
Paare Paare 203
Reisen mit Freunden Reisen mit Freunden 58
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BEST WESTERN Plus The Inn at Smithfield,Plattsburgh
  • 5
    « Comforts of Home »

    I'm treated like family and there's nothing like the comforts of home while traveling. The staff is always smiling and laughing. They are always trying to make my stay better than the last time and they great me by name each time.

    5
    « Best Western - Plattsburgh »

    Great lodging choice. Outstanding service from all employees. Room was comfortable and extremely clean. Full breakfast offered more choices than most hotels and quality was very good--food was appropriately hot or cold. Would definitely recommend.

    5
    « I wish my own home would burn down so I could live here forever! »

    There are many temporary lodging facilities but few places that one could consider a home-away-from-home, and BW + the Inn at Smithfield is one such place. To begin the property is centrally located near the mall giving ample opportunity for shopping and watching movies. Upon check in you'll be greeted by a friendly staff, a committed team with one focus...a pleasent stay. Trisha deserves a shout out for grabbing some apples from a local orchard she was kind enough to share, Gabby for always being nice, Nick for resurrecting lost points and expert driving by George and Conan. There are many other helpful staff that also deserve recognition but space is too short to recognize their deeds. After a restful slumber expect a bountiful, healthy and tasty breakfast made by Clara and other kitchen helpers. With the recent addition of oatmeal to existing hot items (waffles are some) the breakfast is comparable to any chain restaurant...and best of all it's included with price of the room. Amenities are many challenging the guest to pick between rest and relaxation on the comfy mattresses and over-stuffed pillows or swimming in the heated pool and working out in the well-equ

    4
    « Love the people at Best Western Inn at Smithfield »

    The people at Best Western in Plattsburgh are very friendly and helpful. Tricia is always very cheerful and helpful. Conan is always friendly and helpful. Davey, Rachel and Dustin always provide excellent service as well. Thank you staff for making my stay much better.

    5
    « Great Front Desk Staff!!!!!! »

    Tricia and Dustin went above and beyond to make sure our check in and check out went smoothly. They were so very friendly, willing to give us directions and just overall extremely pleasant. This is the main reason we stay at the hotel. It is always clean, the lady in the Breakfast area is always so friendly, and she keeps the area spotless. Your staff is the main reason we return here whenever in Plattsburgh!

    5
    « Always a fine stay »

    If you want a clean room with friendly staff, great amenities, and the best location, you will find it here. We always stay here when in Plattsburgh, and the reason is consistency. No surprises, always a fine stay.

    5
    « Tricia and her cookies should be on TV. »

    We just happened to arrive when Tricia energised us with her home made cookies which we relished. Did not catch any fish, but we will return in Spring. A great week end and Best west could not have been more hospitable. Ewan F.

    5
    « Love this place »

    When you first walk in the lady at the front desk greeted my family and myself. She was very warm and welcoming. Very informative about the hotel and area. we stay there a few times a year and she treated us like we were her family. Tricia was our first person to see. hope you keep her around she amazing.

    5
    « Very Comforting »

    Had a great corner room overlooking the pool with a large balcony. Front desk personnel, especially Tricia were very friendly and helpful. We enjoyed the pool. it was clean and well maintained. Thus, made for a very Pleasant stay.

    5
    « Great Hotel »

    Very comfortable and clean. Tricia at the front desk could not be any more cheerful or helpful, as were the other staff members. Shopping and food options are numerous and close by. My first choice to stay when passing thru on business. Highly recommend.

  • 5
    « Wow -- big surprise! »

    Wondered how this place got such a high rating. Staying here now and it really deserves the ratings. Very, very clean, well and newly furnished and decorated rooms. Not at all what you'd expect from a BW. Staff has also been as good as it gets. A terrific value. Not normally into free breakfast buffets, but I have a feeling it won't disappoint in the morning.

    5
    « Another great stay »

    We have stayed at this pet friendly hotel many times over the years. Because it is pet friendly we can bring our cat with us. Very welcoming reception staff and accommodating of my husband's disability - giving us a ground floor room. Our room 115 had a door out into a small patio/garden area private to us. It was also a very quiet room - therefore a good night's sleep. WANT TO MENTION A SPECIAL THANKS TO DAVEY WHO WAS ON THE NIGHT SHIFT - OCTOBER 30 2016. My husband found himself unable to get out of the bathtub - there are no grab bars - and after several unsuccessful attempts to try to help him I went to the front desk. Davey was there and immediately offered his assistance. He was compassionate and caring and able to get my husband out of the tub in expert fashion. This hotel is very clean and well managed - and if you like swimming pools theirs is excellent! The only recommendation I might suggest is that they should have available bath stools for elderly people who cannot stand in the shower or cannot navigate getting in and out of the tub. This would not be a costly investment - but one that would be most appreciated.

    5
    « Comfortable & Convenient »

    Very nice hotel with a great breakfast. It was perfect for our family (3 rooms) with a fantastic indoor swimming pool for the kids to enjoy. We were able to walk to several nearby restaurants and shopping areas.

    3
    « OK for a night stay »

    My family and I just returned from a one-night stay in Plattsburgh, NY and stayed at the Best Western Plus The Inn at Smithfield. Good place to go for a quick night stay (stop over). Rooms are modern and clean, pool is clean and well kept pool area, Free breakfast, but be careful when we were there the pastries, biscuits, peanut butter (in those little single containers) were not fresh and stale. Here are more details: My sister had reserved (by phone, at that particular location) 2 rooms: one room with 2 queen beds and another that would accomodate 2 adults and a teen boy, and connecting rooms. They did not have connecting rooms as there are not a lot of rooms with king size beds. My sister then asked to have rooms close to eachother. No problem they said. The person also recommended a room (for 3 people) with a king bed and a pull over couch. Oh boy! When we arrived, our rooms were not ready (almost 3:00pm), the gentleman showed us on a map where our rooms would be. Although the rooms wer close to eachother, we were quite far from the pool (forcing us to go through outside to get to the pool) and there is renovation in a section of the hotel i.e. right next to our rooms. We asked to be moved. When we came back they had changed our rooms but were far from each other. OK. CAREFUL: if you book a room with a pull-over couch, it is not comfortable at all!! The ''mattress'' is about an inch thick and feel all the springs. Not comfortable for a child, a teenager nor an adult. One is more comfortable lying down directly on that small couch than opening it! If you do want to book a room with your teen, you are better off booking 2 rooms: one room with a King and a room with a double bed. Or (if you're comfy in a queen bed) book a room with 2 queen beds.

    1
    « expensive and dirty "weeding room" »

    We are Platinum members of B. We had stayed in BW around the country and abroad. It was the first time in Plattsburgh. We were looking for a spacious room due to our long term stay. So, the first day on room 304, one of the best room in the hotel, I found spider net in every corner, and one SPIDER WAS in my pillow.. come on! spider in your bed.. No way! the room was a good size room, but IT WAS REALLY DARK. Due to my studies in computer, I asked them FOR ANOTHER LIGHT to put over my desk, and they said they DONT HAVE ONE. REALLY? BESIDE THAT, After a month stay, I asked to them to clean my room properly, because dust was everywhere. So, the Manager Tracy Graves did not like my inquire, AND MY ROOM wasn't cleaned. I will attached some pics! THIS ROOM COST ALMOST $ 200 DOLLAR PER NIGHT, and I could not ask them to do a good job, OR THEIR JOB.We are platinum member, but for this hotel it doesn't mean anything. WE ARE REALLY DISAPPOINTED with this BEST WESTERN IN PLATTSBURGH. IT WAS THE WORST STAY IN OUR LIVES. they don't care about their guest. I FELT DISCRIMINATED BY THE MANAGER TRACY GRAVES, because I am Latina and I have a Black French Bulldog. They don't like dogs as well, although they say they are pet friendly. I will NEVER RECOMMEND this hotel to anyone I know. IT was a Terrible stay. t is terrible to write this review as well.

    5
    « Great Place! »

    Very friendly, helpful staff, great, comfortable accomodations. Nice breakfast area. Good assortment of breakfast items. Quick, easy check in and easy check out. Rooms were recently renovated, very comfortable.

    4
    « Burlington VT was full »

    A good alternative if you can't get a room in Burlington VT. Since it was leaf season VT was full or very expensive. Plattsburgh is an hour from Burlington VT with all the amenities and a pleasant little city. The ferry ride was enjoyable. My daughter goes to UVM and Burlington VT has limited Hotel space that fills up quickly during an event.

    5
    « Would be difficult to be better »

    In the midst of a long road trip it was very refreshing to visit this motel. The property is clean: even the chandeliers in the stairways appear dust free. Carpets clean, even in the area near some current renovation. The room was clean, and everything worked as it should. The doors even closed quietly and fit the frames well. There breakfast area was well organized, clean, and complete. But what was really refreshing was the courteous, friendly staff. Whether at the front desk, or a quick question to one of the staff as we walked down the hall, all took interest and pride in helping. Would we stay again? Absolutely.

    5
    « Nice stay »

    Clean, comfy and amenities for a very reasonable price. The room was well decorated. bed extremely comfortable, breakfast very good. We didn't get to use the fitness center or pool but was happy to see both.

    4
    « Surprisingly Nice »

    From the outside this hotel doesn't look like much and to be honest I was a little concerned driving in but once inside the lobby and then room I was pleasantly surprised. The room was nice, clean, somewhat unique from other Best Westerns I had previously stayed at and very comfortable. The staff at the front desk were helpful and overall I had a great stay. Was just there for a night on my way back home to Canada and would stay there again. If you are looking for a place to walk and enjoy some beach the Cumberland Bay State Park is a great little spot.

  • 5
    « Nice visit »

    Hotel was excellent and pet friendly. I would like to have option of rooms that did not allow animals ever to eliminate allergy issues. Rooms were clean and nicely decorated. Hotel easy to get to and easy access to shopping and the college.

    5
    « Close to the highway,shopping,airport.... »

    It was a while since we came to this hotel and we were happy we did check- in went fast and our room was perfect:;2 queen beds,good size bathroom,fridge and a large T.V.It felt also so good and relaxing to use the warm-water swimming-pool.Breakfast was excellent and an enormous choice.We will come back.....

    5
    « Highly recommended layover for my Tampa/St Pete to Montreal commuting this past summer »

    Tricia, fluent French/English professional at the front desk took care of getting me to the airport with shuttle, check out and future reservation very quickly and professionally. Breakfast was diverse and always hot, room was clean in order and convenient to the indoor pool. Currency exchange is nearby and the two partner restaurants were very good also. I will always stay at this establishment when passing through the area and night stay-over is required, which I now do monthly. I know what I like and I know what to expect, all with a very competitive pricing structure.

    5
    « very nice stay »

    I flew in on a spirit airlines flight at 2am and had a hard time getting a cab or even locating a cab company. I called the hotel and they helped secure a cab ride right away. I do not have any pets however the hotel is pet friendly and provides free parking and breakfast. overall a nice stay and friendly staff. they even arranged for me to have a free shuttle ride to the airport when I returned home.

    4
    « Room for a wedding »

    We reserved the room a few months prior as part of a wedding. Our gaff was that we thought we could register early enough for us to be able to change into formal clothes prior to the wedding. When we got to the hotel, they didn't have a room in the "wedding block" that we requested. Anyway, I will admit I wasn't pleasant, but they gave us a great room, not with the wedding party as we requested, but the room was clean, huge and nice. All in all. We had a great stay

    5
    « Should be #1 »

    Excellent property! Everything was perfect...and the price was great! And it was $100+ LESS than the BWPlus we stayed in the night before in Vermont. Dinner and breakfast were both very good and staff were delightful!

    5
    « Beyond my expectations »

    clean,the rooms too, very pleasant staff,help full, kind ,courteous, food superb,even the 10 yr old gives everything a thumbs up, well done!!! made the trip more enjoyable, gave us all good memories to file away for our next encounter with Best Western Plus where ever we will travel in the future

    4
    « One night, easy to find, nice breakfast »

    We were in 256. Place is very big, long walk to breakfast, which included make-your-own waffles, scrambled eggs, sausage, etc in a nice room. Room had nice refrigerator, bathroom, and places to sit. Very clean, good value.

    5
    « Great hotel in great location. »

    The desk clerk, Tricia, was very accommodating and told us a lot about the area, which was helpful in our short stay. She pointed out many destinations within an hour's drive, such as Burlington, VT, Montreal,Quebec and Lake Placid, NY.

    5
    « Great hotel »

    We just stayed one night because we were catching a flight to Florida. Hotel was very clean, very helpful, pleasant staff. Very convenient to the airport, easy 10 min. drive away. Rooms were quiet, pool was awesome.

  • 4
    « excellent stay »

    was up for family weekend at plattsburgh this weekend had a nice stay rooms were clean the staff was very friendly and helpful just wish the rooms had queen beds instead of full size beds otherwise great place !!

    5
    « excelant »

    very central and good service breakfast good but not the best and excellant for city and lakes also very good reception but not to good if disabled, no disabled rooms other than that the rooms were good standard with plenty of free parking

    4
    « Best Western Plus at Plattsburg, NY »

    We were very pleased with our stay at the Best Western Plus in Plattsburg, NY. It was a very clean motel, nice lounge room for us to gather with friends and the breakfast was wonderful. Internet was available and they had fridge in room was was nice.

    4
    « Nice hotel »

    The property was nice. Our room was clean and had all the amenities we required. There was a good restaurant attached directly to the hotel which was nice so we didn't have to drive anywhere else. However there were lots of other places nearby. Overall our stay was good.

    4
    « everything was like a Best western should be »

    everything was good. Our room was big and clean, our bed was clean and comfy, the wifi was good, and breakfast was hot and not crowded, the bathroom was clean and the water pressure was ok. We have no complaints at all and would stay here again if we are in the area.

    5
    « Great Hotel »

    Very good hotel, breakfast was delicious. Good coffee. Very pleasant staff. Right off Interstate for ease of on and off to continue trip. Bed was very comfortable. Heating and cooling worked great. They do have an attached Restaurant and bar they should mention it in the Hotel amenities book.

    5
    « Great staff! »

    The place is really nice for the price. You have to walk a bit if your room is in the back because they have added on a number of times, but they offer a lot of amenities. There is a 99 restraint attached as well as two other restaurants and Plattsburgh Brewery within walking distance. My best experience there was how helpful and responsive the staff was. TRICIA WAS AMAZING. If you go to this hotel she will surpass your expectations of what customer service should be.

    5
    « A very nice place indeed! »

    This hotel was spotlessly clean and very quiet with helpful staff and a terrific breakfast waiting for you in the morning. The rooms have their own coffeemakers, microwave ovens and refrigerators as well as HDTV's with great cable access and free, password-protected high-speed WiFi. The a/c unit could have been a little less noisy but it did a good job of keeping the room cool and did not interfere with my sleep. The bed was very comfortable. The hotel has a nice pool and is conveniently located and easy to find. There is ample parking and an elevator to help those who don't want to climb stairs reach the second floor. The breakfast room has free coffee available 24/7 and there are two restaurants on the property. It made for a great stay.

    5
    « Super Experience »

    We had our daughters wedding in Plattsburgh and had all of our guests stay at this hotel. You will not be disappointed if you stay here. Tracy Graves the GM was exceptional from start to finish with the booking and planning. The hotel is clean, new and the breakfast was very good, also a bonus to all of us. The Brides King Suite was super and made getting ready for the wedding alot easier, from having hair stylists come in to picture taking by the photographer. There was plenty of room and it was HUGE!! All the guests were very impressed with the hotel and staff. Thanks for a great experience.

    5
    « Best in the North Country »

    We have been going to this hotel for years and have never had a complaint. Obviously t5he staff is well trained & will go out of their way to help you. They have a great pool & rooms. I would highly recommend this hotel for any occasion.

  • 5
    « Really great place to stay! »

    We stayed here while visiting Ausable Chasm and it was one of the most pleasant motel experiences ever. The room was lovely, the rest of the property great and the attached restaurant very pleasant. The best part was the attitude of the staff. Everyone with whom we can in contact was happy to see us and helpful We can enthusiastically recommend this property to anyone who needs an extremely pleasant place to stay in Plattsburgh.

    4
    « Pleasing in Plattsburgh! »

    To repeat what other reviewers have already said - very friendly and helpful front desk staff. Clean, comfortable accommodations and a fantastic hot breakfast buffet with eggs, breakfast meats, cereals, waffles, breakfast breads/muffins/bagels, yogurt and more. Two restaurants located right on the site - Ground Round and The 99.

    5
    « Improved 100% »

    This hotel has been completely renovated, and it is really nice now. It got the ''Best Western Plus'' designation, and I would not hesitate to stay there again. Beds are comfortable, breakfast is better. I use to avoid this hotel if I could, but not anymore. Would recommend it to anybody.

    5
    « Great place!!! »

    Our room was very clean and amazing, we wanted to stay longer! The staff was super friendly and great. Trisha at the front desk was very helpful and great! Highly recommended, especially the executive king suite with jacuzzi tub ! Will be staying at other best westerns for the rest of our road trip!! :)

    5
    « Labor Day Weekend Fun »

    We stayed at this facility over Labor Day weekend. The people at the front desk were by far the most friendly and helpful people I have ever met when checking in to any hotel. They seemed like they loved their jobs! They were so nice to us and knew exactly what they were doing! They greeted us every time we came and went and always remembered us. They didn't act like they hated being there. Also, this had to be the CLEANEST hotel I have ever seen. The lobby, our rooms, the hallways, everything was spotless! The beds were comfy, everything was perfect. I would stay here again without any hesitation.

    2
    « Check in not in time »

    I arrived early to warranty an upper floor room unfortunately it was not ready check in is at 3 pm is 3.30 and my room is not ready im a gold member of BW this is unacceptable I requested a late checkout to compensate the late check in and they denied

    4
    « taking student back to college »

    worked out well & was able to have our pet with us too.have stayed at the Inn several times. Always find consistent, friendly staff & atmosphere. The pool is nice. The breakfast is free & top notch. Easy parking.

    5
    « best stay ever »

    I love staying at this hotel. They have the best staff. The hotel is always clean and they do what ever it takes to make your stay comfortable. I slept like a baby..The bed was comfortable. The breakfast was good. The location is wonderful.

    4
    « Best Western in Plattsburgh, NY »

    Staff very friendly and professional. We stayed in a renovated room which was very nice and clean. Breakfast was good. Our stay was to take a break from a long ride home. Definitely a nice stay. Overall a terrific place - we felt very comfortable.

    5
    « They're willing to work with you - great front desk staff »

    My bicycle tour group stayed here, and I wanted to have a gathering in my room the first night, but they have a unique policy of only five people in a guest room at a time, claiming it was related to the fire code. However, they initially said it was a noise issue, and they switched the story when I suggested they just assign the adjacent rooms to other members of my group. However, they upgraded my room to a suite, so it all worked out. They have one of the best front desk staffs that I've ever run across. The breakfast was OK, but less than I was expecting from previous reviews. I got the pull-out sofa in our suite. Although they told me it was comfortable, it wasn't, and I needed to insert three blankets under my sheet - which helped a little.

  • 5
    « very comfy »

    We had a very pleasant stay here...very clean place and very friendly staff...felt right at home away from home....Had a very pleasant night sleep....We came from NYC to drop off our daughter to college but this stay made it feel like we were on a mini vacation....9overall we are satisfied we our stay..

    5
    « Great stay once again! »

    Have been staying here every few month visiting our son in college. Very convenient area, right by the mall, by bed and bath, lots of restaurants. Nice breakfast, great staff, clean rooms. Great service!

    5
    « The best value in the area »

    From the people to the rooms, 5 stars. I hadn't stayed here in a while and was once again pleasantly surprised on the value. The hotel is located in a convenient location. Right off the highway and near many retail stores and restaurants.

    5
    « The best »

    I had a dog friendly room which led out to a courtyard for convenience . The staff were so friendly room was perfect and the 99 restaurant right on the property. Breakfast here was excellent real scrambled eggs and many choices. I really was impressed by this hotel. Good job staff you made this traveller happy !

    5
    « First BW stay for this business traveler »

    Clean room. Comfy bed. Great breakfast selection - which was clean also. Excellent location. Restaurants nearby for dinner too. I did not use the fitness center or pool, though they looked very clean and maintained. Outside seating area is a nice touch. There is a bike rack and bike wash too.

    4
    « Good size rooms and clean »

    Whilst the rooms are good size and king size bed is massive. Breakfast is average with the breakfast room super small and if you planning to use the sofa bed in the room don't forget to ask for sheets otherwise you get a matress only. Staff is helpful and swimming pool looks massive.

    5
    « Beautifully-appointed rooms »

    For the reasonable cost of the room, we were pleasantly surprised at the level of service, décor, cleanliness, large swimming pool, and most-of-all, the bed and pillow comfort. The staff was phenomenal and ever-present if you needed assistance. This seemed to be a high-end hotel, without the excessive cost. There is a connecting "99 Restaurant" and a "Ground Round" restaurant a few steps away. Easy access to and from the Northway, shopping and the ferry.

    1
    « Bad customer service »

    I never had worst customer service. Because I worked at two hospitals, where the motto is? patients' always comes first?. I am sorry to say that my impression of Best Western is that it's a place where customer service agent comes first. We booked Best Western through Hotwire and due to traffic delays and other things, it took us almost the whole night driving to reach the hotel at 6A.M. We had two rooms for two families (four adults and 3 kids). The desk attendant looked at our reservation and said that ?we have cancelled your reservation at 4am (our policy) as you did not call?,(Hotwire mentioned that you didn't need to call). We hoped to reach between 10pm to midnight. She repeated multiple times that ?we are late and booked through Expedia/Hotwire?. She was ready to send us off. She had no idea how to deal with customers and I am not sure how she got a job where you need to show respect and compassion towards the customer. If you guys can imagine and try to put yourself in our situation, you might realize that how helpless you feel when you just want to relax for few hours (especially the kids) before going on the next leg of your journey. However instead of that here we have to convince the hotel front desk that we need to get our room for which we have already paid. She is sticking to her line that she can not do anything. One thing over the years that I have learnt in dealing with customer service agents, is that being nice get the job done, better than anything else (you catch more flys with honey than vinegar). However, I was dealing with opposite as I am being blamed for everything as we envisioned being late for our journey. Anyway, I kept my calm and asked her to call the manager on duty, she resisted saying I do not know who to call (she does not want to show her inexperience). This keep going on and after some persistence she called somebody and it took her less than a minutes to get our room. I told her that you almost turned us away and her response was that ?you should be happy that I got a room for you?. Again giving the impression that she did a favor to us for getting us a room. I can say for sure that if I have a business, she will be the last person I will put to deal directly with customer service. Additionally we asked for the copy of rules of room cancellation as we looked for it on the Best Western website and could not find anything regarding late arrival policy. Specifically, we could not find a 4am policy. she said I do not have it, you can find it online. During our checkout, we asked the reservation desk about their policy for late arrival. The gentleman said that we automatically check guest in after a certain point. We explained it to him about what happened in morning and he said that sorry she is still under training. I am sure many businesses will never leave any trainee alone in charge of customer service. It's like saying that sorry the driver hit you, he/she is under training. Can you leave a driver with learner permit alone on the road? There is always an experienced person next to him to help in driving. The front desk was still like ? it happens what's the big deal?. I hope this is an exception and not a rule of customer service at Best Western. We were disappointed will be an understatement. Irony is that we paid extra for this hotel reservation to get a better customer service.

    4
    « One Night Family Stay in August »

    We stayed at this hotel as we were visiting friends at Twin Ells Campground, which is about a 10 minute drive away. Check-in was relatively fast, even though there were several people checking in at the same time. The staff at the front desk was very polite and organized. The hotel can be a bit deceiving as it's actually extremely large inside! The hallways seem to go on and on, which provided a bit of humour... we felt like we were in the movie The Shining and would never arrive at our rooms! The hotel accommodated our request to have side-by-side rooms, which were very clean. The hotel is a bit older but overall very nice and family/pet friendly. Continental breakfast was surprisingly better than we expected; lots of hot options and a make your own waffle station. Overall, a great stay. We would definitely stay here again if we're in the area.

    5
    « great hotel - very central »

    I have stayed at this hotel many times over the past 30 years. This time my wife and I had a poolside room with our daughter and grandchildren. Couldn't be better, we were able to sit at the poolside table all the while the kids were in the pool. Rooms are comfortable and clean, breakfast is very good

  • 5
    « Very comfortable, great staff! »

    I stayed here for several days for business and was very pleased with everything about this hotel. The room was clean and comfortable. Good wifi and plenty of power outlets for laptop and phone. Breakfast was the fairly typical hotel breakfast, but was kept hot and replenished by the excellent work of the breakfast staff, Carla. The front desk staff were all friendly and helpful with a special shout out to Gabby for her extra efforts to find a room for me during a very busy weekend. I would definitely stay here again.

    5
    « They make being away from home easier »

    The folks at this hotel could not be nicer. They seem to genuinely care and welcome you like family. Clean and comfortable rooms. Can't ask for more. It's in a very convenient location, and has one of the best hotel breakfasts I have ever had.

    5
    « One of the best! »

    As a member of the best western rewards program, we have stayed in many... This one is one of the nicest. The room was very clean, linens new and the staff very friendly. A nice large inside pool. Continental breakfast very good! A nice location if you are heading to Canada or over to Lake Placid.

    5
    « Jim Hobbs »

    This is a wonderful, relaxing hotel located close to the Northway. It's a few minutes from Lake Champlain and all of the fun activities the region has to offer. You will be greeted by courteous, friendly, and superbly helpful staff like Gabby and Dustin. Their breakfast is one of the best I have seen in my travels- who else has almond milk, in addition to a full assortment of fresh foods? Then, you can relax in the hotel's large pool, exercise room, and lounge. Two first -rate restaurants are a short walk away. This may sound like it, but my words are not paid advertising!?? I guarantee you will enjoy your stay - really! I am a college professor who comes to the North Country often, and this is the best deal in the region.

    3
    « Clean room, friendly staff »

    Spent the night hear after a wedding. The front staff person was very friendly and helpful. There was a problem with hornets near our room, which was explained before checking in. They offered to upgrade us to another room if we wanted. We were just spending the night so it wasn't a problem for us. The room did smell a little moldy when we first entered. Room was clean and neat, just what we needed for the night. The breakfast was good with lots of choices.

    5
    « Great hotel »

    We always stay here on our annual visit to and from Canada. It's in a wonderful location with lots of stores and restaurants, immediate access to the NYS Thruway.. Staff is attentive and professional, rooms large and clean, pool is wonderful.

    4
    « The "Plus" in Best Western »

    Our first experience in the superior brand of Best Western. Definitely a worthwhile Plus. Room amenities were superior, bed and pillows top grade, and staff eager to make you feel the "plus". All the Best Westerns should upgrade to plus. I will look for this brand in the future.

    5
    « Another great Best Western »

    I decided to stay here after a few days in Lake George and this was a wonderful place. Everyone was really nice and helpful and it's a great property. I had a nice clean room that was really comfortable. I also have a pet allergy and the staff really cared and made sure I was okay. That's superior service. I will definitely be back.

    5
    « Mountain Visit »

    Convenient location just off the highway, with quick check-in, wonderful full breakfast. There are two choices for handy restaurants near by. Wifi is excellent, rooms a large and comfortable. The location is near many attractions.

    5
    « Very nice, reasonably priced hotel »

    The staff was courteous and efficient and the complimentary breakfast was fine. Having a restaurant connected to the hotel is a great benefit and this restaurant has good food and excellent service. Overall this is a great hotel for the price.

  • 4
    « Visiting friends »

    Chosen because of its close proximity to shopping centres. Request for room on second floor was accommodated. Easy access to Interstate Highway. Breakfast was quite substantial with a good variety. Adequate parking in close proximity to building. Air conditioner was noisy. lighting in washroom always activates ventilation fan with the noise being annoying. Have stayed at the hotel previously and have always enjoyed my stay.

    5
    « Great Place to stop, has everything you need »

    We travel to this area a few times a year and would not consider stating any place else. The rooms are ALWAYS very neat and clean. The staff at the front desk is always professional appearing and acting and will assist you in any way possible. There is a choice of two rest. a grounf round and a 99 attached to the building which is our favorite. Both are very good and serve reasonable priced food that is very good. The indoor pool is clean , well maintained and has some rooms that are poolside with tables. The breakfast is certainly adequate and included in the price. Other than a five star, 400.00 a night room, I can't imagine a better place to stay.

    4
    « Will Be Returning »

    My husband and I traveled to Plattsburgh to visit a nearby attraction and to do some shopping. We choose the Best Western because we wanted to stay somewhere with a nice clean pool. This hotel was one of the only hotels with good reviews of the facility and its amenities. I was bummed that there isn't a hot tub on site but we were able to rent a room with a jacuzzi tub in it. And it was worth every penny! The jacuzzi was awesome. The room was nice and clean. In fact it smelled kinda like fresh paint when we arrived. It wasn't overpowering or anything, just had a nice "new" clean scent. The only thing I didn't like about the room was the lighting. I like a nice bright room, but I guess maybe others don't prefer such. The front desk associates were very friendly and welcoming. The continental breakfast was good and reasonable. I have a limited diet and was still able to eat and be satisfied. The only reason this review isn't getting a 5 star is because of an issue with the pool. The pool itself was clean and looked well kept. Maybe a little too well kept... As soon as we walked in, it was very warm and the smell of chlorine was strong. Once in the pool, it was a great temperature and look super clean, the water was like salt water! I couldn't enjoy a good swim because I could stand getting the water anywhere near my mouth. All you could taste was salt water. I assume it was due to the chlorine. Maybe they used too much. I am not sure what happened and I honestly forgot to mention it to the desk before we left. Other than that, I loved everything else about the place. I just really hope next time we go the pool isn't as "salty" and we can enjoy it a little more.

    5
    « Great stay »

    Would highly recommend this hotel to anyone! Room was very comfortable. Hotel staff very friendly. The indoor pool was fantastic! And it stays open til 11:00 pm. Just what we needed after a long travel day!

    5
    « easy access great location »

    this motel is close to the Northway/ Interstate 87 and convenient to gas and restaurants. Good pool and quiet areas. Internet service is strong . Close to Montreal and Ausable Chasm, Lake Placid Lake Champlain and Ticonderoga.

    2
    « A Mac Neill »

    DIisatisfied......played games with room rate......felt we got screwed over......not happy.....room and breakfast was good but checkout time the rate changed from the original rate quoted...finally got 10% discount but still was not the originally quoted amount...

    4
    « very nice but noisy »

    Best Western was tip top, rooms large although lighting wasn't too great, nice outside sitting area & indoor pool. Breakfast had a wide to choose from. Staff was exceptionally pleasant & efficient. Only complaint was with the noise you could hear in the room from the hall. Luckily it was not an issue during the sleeping hours but was quite annoying in the late afternoon (many kids just being kids) 99 Restaurant walkable under cover if weather is bad, excellent dinner

    4
    « Very nice stay »

    We stayed here after visiting Lake Placid, this is a nice hotel and the desk clerk was very nice, the room was comfortable and clean, there was a very nice pool area with a large pool and a several games in an area near the pool, the breakfast was adequate

    5
    « Another great stay at BW in Plattsburgh!!!! »

    This is our second stay at the Plattsburgh BW, we were here first to visit the college and now came again for orientation. We will only be staying at this location when visiting our son in Plattsburgh college. It is clean, affordable, located well from restaurants, malls, school. Great staff all around, helpful, friendly, patient. Excellent breakfast included (eggs, bacon, cereals, waffles, bagels, etc.)

    5
    « A Pleasant Stay »

    We stayed here overnight on a trip to the White Mountains. Very friendly staff and the hotel overall is guest focused. Excellent room and it was very clean. The young man at our check in accommodated upgrading us to a king size bed room for a nominal fee. The full breakfast in the morning was excellent. Check in and check out were hassle free. We would recommend this hotel and a key point for us is that it is motorcycle friendly.

  • 5
    « A great time for our group of students. »

    The Best Western Plus was great experience for myself and the 40 students I had. For starters the location is great. It is right off the freeway. There are plenty of restaurants and a Target nearby. Now for the rooms, they were great as well. The rooms are the standard double beds. One of the big highlights is the huge pool. This was great for our students to play for a couple of hours. Also, the free breakfast provided was good as well. The staff was friendly and very accommodating for our group. It was a pleasure to stay there and recommend it to anyone looking for a stay short or for a long stay.

    4
    « Reliable and Friendly »

    All the amenities you depend on without excess frills. Just beware the really firm mattresses. Simple, hot breakfast included to start your day, plus an attached restaurant and a second within walking distance. This hotel is equally good for business travelers or families.

    5
    « Great stay »

    Want to work up in Plattsburgh stayed at the Best Western Smithfield place is really nice rooms are nice a lot of renovation was done the pool area is very very nice there's a restaurant attached to the end of the building the people at the desk were very polite outside of the buildings well-kept also would recommend it for families vacation and business

    5
    « Amazing stay »

    If you want to relax at a clean place. With a good breakfast. This is the place for you. Everything is very close bye. Walking distance. The staff is very helpful and chearful. You will not regret your choice.

    5
    « Extremely pleased »

    My stay at the best western was probably one of the best stays I've had in a long time. The staff was absolutely welcoming and extremely helpful, especially Tricia, Gabby, and Dustin. Also the rooms were extremely clean and past expectations. I can't wait to come back and stay here again. I recommend this hotel for anyone staying in Plattsburgh NY.

    5
    « Great pool »

    Comfortable and quiet. Gorgeous indoor pool with adjacent patio for relaxing. Typical free breakfast buffet with eggs, bacon, and waffles. We stayed two nights on our way to Montreal, and we enjoyed the area around Plattsburgh.

    5
    « Courteous and friendly staff, great pool, clean rooms »

    This was our second stay here while visiting family in the area. The staff is very friendly and helpful - they make you feel like they are happy you are staying there! The room was large and super clean. The pool is huge, which is why we choose this hotel! It is clean and the perfect temperature, too. Well situated in the heart of many restaurants and shopping - Ground Round is right behind it and 99 Restaurant is attached. The mall is a hop, skip and a jump away, too!

    5
    « Pricey but very comfortable!! »

    Although we didn't arrive until nearly 8pm we were able to get a room. I called the online number to book the reservation after several of the other hotels in the area were booked. It was pricey at $160 but we took the room. Super nice room with a balcony overlooking the indoor pool. The mattresses were very comfortable. We left early in the morning so didn't really get a chance to enjoy the stay but it definitely was a nice room. My only complaint would be the television not having many channels. Also, not sure if there was an elevator or not. We had to take the stairs.

    5
    « Wedding »

    Great Hotel. Staff was wonderful, helpful, courteous, and pleasant. The breakfast was delicious , good choices. The pool was clean, good temperature. The game room had a good amount of games to play. The rooms were clean, bathroom good size, gave a lot of towels if needed, and internet was great.

    5
    « set a high standard »

    Best experience yet with Best Western property. We enjoy a pool visit when traveling. Would return to Plattsburgh at this property even in the winter. Especially attractive to be close to Interstate and nearby restaurants.

  • 5
    « Very Comfortable and accomodating »

    We were attending a nearby reunion so we did not use a lot of the services offered. However, the pool looked very inviting and large; we were sorry to not have time to use it. We felt safe on the grounds and general location.

    5
    « Great Stay »

    The Best Western at Smithfield has been a very nice, clean, friendly place to stay. My wife and I along with a group of people, have stayed here numerous times over the years, for wedding that were in Altona. It has always been clean, and updated. The staff are all very friendly. The food is good and the rates are very reasonable.

    5
    « Great place to stay, especially as a group »

    Has everything you need right on its campus. It's relaxed and has lots of space for groups to hang out and visit. We used the handicapped room which was large, convenient to all facilities and to the handicapped parking. The pool is handicapped accessible too.

    5
    « Wonderful Service »

    Wonderful Service as usual! We come every summer and stay a couple of week.We feel at home when we finally arrive from Florida. Even the dogs love it! The 99 is a great place to eat and so convenient! The owner always has time to stop and chat a bit. Very friendly,pleasant man! We look forward to our next visit!

    3
    « Good, not spectacular, hotel convenient to airport »

    Only 10 minutes to the airport (one exit down the interstate). Hotel was not spectacular, but it was a solid mid-range hotel, was quiet, and is a good option if all you're doing is catching a morning flight out of Plattsburgh. The location itself isn't very exciting - we found the town to have some cool/quaint restaurants and shops, but this location is car-dependent to get to any of those places.

    5
    « we were flying out to Orlando »

    Our stay is only for one night for two rooms on our way to Orlando Florida, the hotel was convenience for our stay, rooms was clean staff friendly.the facility was very good with indoor swimming pool, and the breakfast was very good, we will use this hotel if we are in the area again.

    5
    « Very Nice Stay »

    We recently spent the night in Plattsburgh and were very pleased with the Best Western Plus The Inn at Smithfield. Its location provides easy access to all of the greater Plattsburgh area. Our room was clean and very comfortable and the Inn provided one of the best breakfasts we found during our entire trip. We would stay here again.

    3
    « I'll Bet there are Better Choices in Plattsburg, NY »

    The Best Western in Plattsburg, NY is only an Average hotel. The rooms are nice enough, the breakfast was fine, and the property is adjacent to two restaurants, easily in walking distance. The biggest problem is the HVAC system. It comes on with a mighty "BANG" and runs extremely noisy. After the system woke me up for the third time, I laid in bed and listened to the HVAC come on in other rooms all the way down the hall. I cannot believe a hotel would invest in such a HORRID HVAC system. In addition to the HVAC system, this hotel has hollow doors and no door sweeps on the bottom edge of the door. You might as well ask guests in the hallway to come into your room and hold their conversations in your room.

    5
    « Pleasant & comfortable stay »

    We always stay at the Best Western at Smithfield when we go to Plattsburgh & find it very pleasant. The staff is very courteous & helpful. We love to visit there, our stay is always a pleasure! It is convenient to restaurants & shopping & makes it a pleasant getaway from home.

    5
    « great staff »

    I visited with my elderly mom who had had a stroke. The staff went above and beyond to assist in all our needs. When the bed was to high they brought in a step stool. No matter what I needed they were there to assist. I work in a hotel and I was expecting a good experience but they went above and beyond. We enjoyed our stay and would definitely stay again. Thank you to the staff for all your help with my mom and I.

  • 5
    « Always a pleasure, always clean »

    I stay here for work on a regular basis. The people are nice. The place is clean. Beds are comfortable. If you need anything, they will always try to make it happen. The woman who works the breakfast area has been around for many many years and she clearly takes pride in her job. Always makes the breakfast experience pleasant.

    4
    « Nice stop in Plattsburgh »

    We have stayed at the Best Western The Inn at Smith-field several times both for medial appointments and pleasure. The rooms are clean and comfortable, complementary breakfast excellent on site Restaurant (99 Restaurant) handy, reasonable and good selection

    5
    « Our 25th Anniversary »

    We travel quite a bit and wanted a change from our usual Plattsburgh, New York hotel. I looked into the Best Western and liked what I saw. Although it's pool area does not have a hot tub or sauna, it was big and very clean. I always travel using either my CAA or government discount and have never had a problem. However, Best Western apparently does not recognize Canadian government discount they do recognize government but Canadian was not clearly mentioned on the site) When we arrived and faced the problem, the manager offered us a comparable rate to our usual hotel and when she overheard us talk about going to dinner for our anniversary, she upgraded our room. Very nice customer service. Yes. We'll go back.

    5
    « A+ »

    Staff was extremely friendly, rooms where clean and in new like condition, very nice indoor pool with small game room, nice restaurant attached to the best Western and most everything you need with in walking distance..

    5
    « Nice Property »

    Property was clean and newly decorated. Staff very accommodating (down to mailing a thumb drive I had inadvertently left behind). Room was clean, comfortable and quiet. This will be my go-to hotel for Plattsburgh area business.

    5
    « Excellent Inn in Plattsburgh »

    This is a very clean, well-kept inn. staff was friendly and helpful at check-in. Includes a nice breakfast in a large room with plenty of seating.. We stayed three nights while exploring the Adirondacks and visiting relative in the area. Large indoor pool, laundry facilities, microwave/refrigerator, interior corridor access. We have no complaints at all and recommend..

    5
    « Excellent BW with outstanding attention to detail »

    This is a well run BW where you'll find the excellence in the details, including a wonderful attention and a smile to every response they give you. The breakfast "hot" meal, complimentary, is outstanding. This hotel is a great example of excellence achieved thanks attention to detail.

    5
    « overnight stay »

    It's really hard to find pet friendly hotels. We have a dog that travels every where with us. I looked up hotels online. And found this one which is pet friendly. It was a nice hotel. Large pool. And plenty of places around to eat.

    5
    « Business Trip »

    Business trip for interview for a contracting position. The duration of the interview was extended and after hours leaving me to look for a nice place to stay. Thank you very much for having great staff and accomadations.

    5
    « Great Place to stop »

    This Best Western is an excellent place to stop in Northern NY.The rates are very reasonable, the motel is very clean and modern. I have stayed there often and as a whole the staff is super courteous, friendly and helpful. I don't recall every having a problem. The rooms are always clean and nice.The indoor pool is very good and open reasonable hours. The morning meal is presented very nicely and has many items. There is a .99 Rest. attached and it is a good, fairly priced place to eat. I would recommend this motel to anyone in this area.

  • 4
    « Military rate not available for canadian veterans »

    Nice hotel and pretty happy with everything except for the fact that I was refused the rate that I had booked on the canadian Best western website. Military rate is not given to Canadian. I guess we did not go to the same wars! hard to understand.

    5
    « Great place if your riding a motorcycle through the area »

    Stayed there on a bike trip. Place was very accommodating. Had a bike wash (Did not use it) they gave us some chap stick and a microfiber towel, thought that was a nice gesture. Best thing is that it has a restaurant and bar..Food was good and people were nice, I would recommend it whole heartly.

    5
    « Very Impressed! »

    I am always skeptical of hotels I haven't previously visited, but was sincerely impressed with my stay. The price was reasonable, so that was a good start. I was pleased with the interior of the hotel once I got inside (newer carpeting in the hallways, stylish, everything smelled good). My room was great. Very modern, could tell it had recently been redone, everything was spotless and there was no damage. I am a nut about cleanliness and was very pleased. I had a microwave and minifridge, which is great, and I was happy with the bed (comfortable and the linens were pristine, not a mark or a hair to be found). And, what's more, I was surprised to have such an amazing, full breakfast! So much so that I was late to my meeting! Eggs, bacon, yogurt (full cups, not mini ones), regular-sized bagels and muffins (not minis), great pastries, could make your own waffles, juice, good coffee, etc. I felt so pampered, and at a Best Western! I would 100% go back, and will again when I travel for business there.

    5
    « Excellent Customer Service »

    I was here for a wedding from 5/19-5/23 and all the staff were so friendly and helpful. Enjoyed the free breakfast and coffee, as well. Nice location near shopping and restaurants. Will definitely go back to this hotel when I travel to Plattsburgh.

    5
    « Great Place to Relax »

    The Best Western Plus is our choice to stay whenever we are in Plattsburgh. Rooms are very nice and clean. The staff is great and the BWP is located near all the great shopping and eating spots in Plattsburgh, NY. We will definately be going back....soon!

    5
    « Great stay very please with customer service. »

    Enjoyed very much especially customer service for me it is very important. Excellent breakfast. She upgrade me very happy of the room. Even the weather was not great I really had a great time at Best Western Smithfield. Very clean.

    5
    « Our stay at Best Western in Plattsburgh, N.Y. »

    Service was prompt and courteous. Rooms were immaculate. I liked that the remote control was cleaned. Breakfast was typical of hotels which include breakfast. All employees were easy to approach and very accommodating.

    5
    « Well-run property with an excellent staff »

    We stayed at this hotel on our way to and from Quebec from the NYC region. Both times we had an excellent experience with comfortable beds, peace and quiet, excellent food at the hotel restaurant (99 Restaurant and Pub) and good, solid breakfasts that were included in the hotel bill. Also, I left behind a bag with picnic materials on our first visit and much to my delight when I asked about it - no name was on it and there would not have been a way to trace it to me - when the helpful clerk at the front desk looked through their lost and found materials there it was! You cannot find better service anywhere. Also, though we didn't use the indoor pool, we looked in and the hotel has a large, comfortable pool area and a group of children were having a grand time using it when we were there.

    5
    « Always a Pleasant Stay »

    We come to Plattsburgh to help our Daughter Move back Home and to just visit her while she is attending College here. We used to Stay at another Hotel and I am so glad we switched to Best Western! Will Never Stay anywhere else!

    5
    « Great place to stay »

    I have a son in college in the area and I have stayed at this hotel about 6-8 times in the last two years while visiting him. The hotel staff are awesome and the rooms are always clean and inviting. The staff here go above and beyond to make you feel welcome and comfortable. I would most definitely reccommend this hotel to all.

  • 5
    « pleasure staying here »

    Caring staff at check in, always enough help to make the check in flow good.The eds are top of the line, Very clean everywhere. The best variety of breakfast items - bar none.Big clean pool and exercise room. Hard to imagine a hotel experience better than this one.

    5
    « Best stay everything you need in walking distance. »

    I have stayed here many times for business. Best hotel for cost and location. Exterior should not deter you from staying here rooms are being updated. I stayed in an updated room and was very pleased. Very quiet place to relax, Unless you go pool side. Children seem to have a great time in the pool. If Plattsburgh is where you will be for a night or a week stay here its worth it. Not to mention the 99 restaurant is attached to the hotel. I have never had any problems with the food and service there. I stay here single so I ate at the bar, very friendly Bartenders, TVs in every direction.

    4
    « Best Western Smithfield »

    Clean, pleasant place to stay. Decent breakfast. Close to where we had to be. Friendly staff. Bed was comfortable as was the room. Found out that there is no sofa pullout in a single queen room and can't have a rollaway in there. Really only complaint is the soft water in the shower.

    4
    « Weekend stay with family. »

    The rooms are clean and comfortable. The pool is large and warm. There is a good variety of breakfast foods included in the rate. There are two restaurants on site, which is very convenient. The mall is directly behind the hotel.

    4
    « Friendly Plattsburg »

    Well spent a GOOD Friday night in B.W. Plattsburg. Friendly and courtly service and helpful as well. Will return in th summer to take more shopping and see perhaps a good movie. Cinema is only$6.10 during the afternoon, 7 DAYS a week. Breakfast, as most B.W. is salty and salty. The eggs are not really eggs you find at your grocery store. Powdered and runny. No bacon but sausage are not long but round, like a hamburger. Salty as well. The coffee, being Medium roast was ok. considering we like DARK roast ,EXTRA BOLD. NO cream , of course, Half and Half.

    4
    « A Suprising Gem »

    This BW is exceptionally clean, recently renovated and more floors are being renovated, but it is a great 4star at 3 star pricing, it is so much better than nearby properties. Greatly enjoy my stay, I am a tough grader, but I give these folks a solid A.

    4
    « Like a comfortable pair of shoes »

    Stay here when traveling to Plattsburgh. Tried many hotels on Rt 3. This is by far the best value. Hotel is clean, rooms are comfortable and the breakfast is always great. The staff is always friendly and helpful.

    5
    « Family Friendly Accomodations »

    Indoor heated pool was wonderful and my daughter and her younger siblings enjoyed during both evenings of the stay. Breakfast buffet was well stocked and available before the posted time of 6am. Front desk was helpful too. I would highly recommend this hotel...I have stayed at 2 other hotels in Plattsburgh and found each to be inferior in almost every way.

    5
    « Excellent Stay! »

    We stayed at the Best Western the first time. We came here for an open house to a college "Plattsburgh" for our son. This stay was immaculate, clean, friendly and very nice over all. Check in was fast and friendly. Rooms were immaculate. Breakfast was fresh, clean, included eggs, waffles, great coffee, bacon, muffin, yogurts, everything for everyone I would say. Fitness Center and the pool were great, I used my AAA discount and the rate was unbeatable. If my son accepts to go to Plattsburgh college, this will be our only hotel that we would consider staying at. (Bed and pillows were very comfortable, interesting....I have an allergy to hotel sheets and pillows, but had no reaction this time, it must of been great quality sheets :)

    5
    « First, but not the last! »

    I consider Plattsburgh my home away from home. My family would come to Plattsburgh several times a year as I was growing up and I do the same with my family now that I'm the parent. We usually stay at one particular hotel which we have become very loyal too, but this visit, we decided on Best Western. We enjoyed our stay, the staff was courteous and professional, the breakfast was very good, and the room was clean and updated. We are glad we decided to change hotel this time around. We will continue to book at this hotel for our future getaways!

  • 5
    « Great place to stay! »

    Located near many services - lots of shops, restaurants, close to the highway. Lots of parking. Staff is very friendly and efficient. Check-in and check-out was seamless. Room was clean and comfortable, including the bed and pillows. Great breakfast included and free cookies all day long!

    4
    « Nice place, friendly staff!! »

    Staff was very friendly upon check in. Rooms and hotel itself were very clean and updated. My two adult children swam in the very large in-door pool which was clean and well appointed. It appears certain parts of hotel are still being renovated. It was very close to SUNY Plattsburgh. Close to major highways and restaurants. I will stay at this establishment again when in area. The only con for me was that as I was laying in bed at night I could smell a wet dog. The hotel is pet friendly and apparently my room had accommodated a dog at some point in the past.

    5
    « Always a nice stay »

    We come to this Hotel 2 couple of times a year because our Daughter goes to College in Plattsburgh - We have Never had an issue the Staff is Friendly and the Rooms are Very Clean! Price is Very Reasonable

    5
    « Enjoyable stay »

    Very clean and modern Hotel rooms. Excellent breakfast with many options for both hot and cold food. Presently doing renovations in rooms that open to indoor pool. No elevator in our section of hotel and a long walk to the front desk.

    5
    « Nice place to stay while in Plattsburgh, NY »

    We stayed here for two nights to visit family. The beds were very comfortable, the room was clean and nice. Breakfast is pretty much what you would expect, but there was a decent selection. The pool was awesome and the family had a wonderful time enjoying it - nice and big and it's a salt water pool, so none of the chlorine smell. Just make sure you are out by check out time or they will come knocking at your door!!

    5
    « above and beyond »

    Starting with a friendly and warm welcome after our red eye arrival, followed by an included hot delicious breakfast, and ending with our driver who was very understanding since we had overslept, we would recommend this hotel to anybody traveling to Plattsburg.

    5
    « Excellent Hotel! »

    Let me start by saying I drive over the road for a living and I'm usually prepared but this time I was not I walked into this hotel at 2 AM and I met Scott the head night Clerk he was so nice and friendly I explained to him that I had just drove 14 hours and I was unprepared I had nothing not even a toothbrush. Before I knew it he had a bag packed for me with a toothbrush toothpaste deodorant soap shampoo everything that you would possibly need to feel wonderful after a shower. After I was done checking in I went directly to the room I was exhausted and I was pleasantly surprised to find such a clean room a soft bed a hot shower and I think I fell asleep within 10 minutes. I have stayed at a lot of hotels from Virginia to California this was the first time ever that I found such a friendly person that checked me in and a clean room to stay in I highly recommend this hotel. And I definitely recommend Scott check you in if there was more people like him at hotels they would all be more pleasant like this one!

    5
    « Excellent Hotel! »

    This hotel is excellent and I would highly recommend it to anyone. We stayed just one night this time. We got placed in a newly remolded room and it was really nice. The bed was awesome. The pool is great my 5 year old had a great time. Check it out if you can.

    3
    « Review »

    Some of the rooms are renovated and comfortable. The décor is average. Having '99's' attached is very convenient. Unfortunately the "family friendly" environment is annoying in as much as parents do not teach their children manners and hearing them run and yell in the hallway is not conducive to a good night's sleep.

    4
    « Love it »

    Best western plus is a very nice hotel, it has a pool, two restaurants onsite, and is pretty quaint. The beds are pretty comfy the housekeeping is great and the rooms don't feel too far from home. I would really recommend this hotel and did I mention the staff and front desk are just the best? Oh and the shuttle is an avalanche ??

  • 4
    « great revies »

    Pool area is A PLUS. WITH game room attached. People were awesome and very helpful. Love the bed. Hotel is cut up but it doesn't make a difference. We were there with a basketball tourney and boys had a blast

    5
    « Love this hotel »

    I have stayed at this hotel many times and am always happy! The service is great. The breakfast is very good. I will continue to use this hotel!! I have tried other hotels in the Plattsburgh area and once I used this Best Western I knew I would continue to use this hotel.

    5
    « Excellent Hotel »

    I've stayed in almost all of the hotels/motels in Plattsburgh over the years, but lately I've always chosen the Best Western. I feel that it provides the best value for the money. A real home away from home in many respects. Highly recommended!

    5
    « plattsburgh stay »

    Realy clean, friendly service, and a great free breakfast where was a big selection to choose from, pool is a nice size very relaxing the children had fun playing in the pool, there is also a small game room attached to the pool area

    5
    « Excellent »

    I would not hesitate to book a room at this hotel, great value for the money. Everything was perfect. Very friendly staff as well. Great pool area and the reataurant is a couple of steps away from the hotel - very convenient.

    5
    « A great place to spend a night »

    Stayed here a few times with the family. Nothing but the good things. Rooms and bathrooms are very large and clean. Breakfast area is well stacked. Very nice large pool as well. Walking distance to shopping.

    4
    « Quick overnight stay »

    this hotel is close to everything, has an indoor pool and a restaurant attached. its very convenient and reasonable. we have stayed here before and would recommend it to anyone looking for a decent room. the only thing we had an issue with was the pool area. it was freezing outside, and it could have been warmer, both the water and the air temp. also, if they put in a hot tub, that would be even better!

    4
    « Great get away »

    A great get away at an affordable price. We try to get a room that opens onto the pool area so we can sit out there once the kids are asleep. Walking distance to shopping and restaurants. We go often whenever we need to recharge our batteries.

    5
    « really nice and pet friendly »

    we were very happy with the room warm inviting 2 restarants on site. pet friendly, everything can be got to from the inside. really nice pool. alittle higher priced but overall would go again. wish breakfast had some more fruits other then just apples maybe a fruit salad.

    5
    « Christmas Weekend with Family »

    Very good time. Always an excellent stay at this hotel, have never really had a bad experience at this hotel and I have been using it since 1981 when it was a HOJO's. Great place to stay, close to mall, downtown, and ski areas. Enjoy.

  • 4
    « nice place close to everything »

    stayes at the best western for work in dec..they were doing renovations in half the hotel,so many of the basic rooms were not available,the pool side room i got was nice with a view of the pool and a sitting area outside the room,could have been alittle cleaner,but a great room

    5
    « Best bang for the buck! »

    Very nice motel at a very affordable price. Great breakfast and exceptional pool area! Staff were very helpful and the cleaning women merit special praise. I met the owner at a previous stay and I must say that you couldn't find a nicer and more down to earth guy!

    4
    « Only one problem »

    The only problem that we had was the door keys would not work properly the whole weekend. We reported this to the front desk and we were promised that it would be taken care of.They gave us new keys three times but we still had problems.

    4
    « Always a Nice stay »

    Stay here often when in Plattsburgh NY. Nice, clean, great breakfast and friendly staff. They are currently upgrading some rooms which will make this an even better value. If your looking for a hotel next to all the shops and restaurants this is a great location. Excellent on/off RT 87

    4
    « Great hotel »

    Good value. Visited to take a tour of SUNY Plattsburgh. Pool was nice. Comp breakfast and parking were useful. Good location. It would have been nice to have a hot tub. Many reasonable restaurants nearby, went to Texas Roadhouse.

    5
    « Best family hotel »

    Great service, awesome big pool. Can't beat this hotel for a family stay at a reasonable price. Have stayed many times and we love it here! Perfect destination for shoppers too, and the complimentary breakfast is a full meal of good quality.

    5
    « weekend stay »

    was a nice and fun stay for a week end with a group.We had the meeting room reserved for a group meeting ,all was ready and set on time. we then used the pool area it was also clean and organized friendly staff and breakfast was also great.

    1
    « TERRIBLE, TERRIBLE, TERRIBLE »

    My Husband and I brought our family for an overnight stay to celebrate a birthday. We have a 5 year old and a 2 year old. The stay was OK, however, when arriving home afterwards and checking my bank account we were charged an extra $475 on top of what we paid for a room ($170). I immediately called to see what this charge was about, and was told that there was a urine stain on one of the bed mattresses. My 2 year old is in diapers, and at no point during our stay had he wet through his diaper to a point that it would ruin a mattress. I was beyond furious, and all of the staff at the hotel were much less than friendly in discussing and dealing with the matter. Our debit card was charged without discussing with us first, and the money was not returned. It is totally unacceptable. We did not ruin a mattress, and if we had, I would have no problem paying an extra cleaning fee. But....$475??? Do yourself a favor, unless you have a lot of money to throw away, NEVER STAY HERE.

    5
    « Best Western Inn at Smithfield Plattsburgh »

    Clean rooms, friendly service. We've stayed here several times on our trip to Plattsburgh. Nice place to stay and relax after a long journey from home! A good location--close to SUNY and the Interstate -- quiet, too!

    4
    « Fun in Plattsburgh »

    Nice clean rooms, good breakfast, great location and good value. There is a nice swimming pool and a nice lounge. The employees are friendly and there is coffee available in the dining area 24-7. There is ample parking and the lot is well lit. We recommend this hotel for families.

  • 3
    « Room was clean but small and needs updating »

    We arrived for an overnight to watch my daughter's game at Plattsburgh State. The desk personnel were great, allowing us to check in earlier than 3 so we could make the game start on Friday. But the room was small, the bathroom smaller, and the whole thing needed updating. Ligihtswitches were not operational in bathroom, heat unit did not heat well

    5
    « Very friendly staff »

    We stayed here as we were passing though the area with our dog. The staff was very friendly. The rooms were well kept. We especially liked the set up of being able to exit the room right to our vehicle and/or let our dog go potty easily.

    4
    « Great staff and service, a little less nice than I'm used to »

    I'll start off by saying that my standards are high; I normally stay in 3.5-4 star hotels when I travel for work. However, as this was leisure, and given the timing, everything was booked, I took a chance on this Best Western. I was markedly impressed at check-in by how friendly the staff was. They really seemed to care that I have a good time while I was in the area and emphasized that I should come ask them for anything I needed, day or night. I really felt like they meant it, too. The room was slightly below my quality preferences. The bed was good, and I slept well on it, but the room smelled musty (perhaps the jetted tub contributed to this), and the air conditioning, though set to heat, blew cold air. Not enough to warrant me complaining, but a slight annoyance. The regular shower/tub didn't drain very well, but the water pressure was excellent. Everything was impeccably clean, there wasn't a spot of dirt or mold (something which I've recently become accustomed to seeing even in higher-end hotels, for some reason). This was my first stay with a Best Western in over 8 years, and I would stay again.

    4
    « Clean and functional »

    We are headed to Canada from the bottom of NJ and needed to find a place to break up the drive. Plattsburgh has many choices and my husband decided on Best Western. The room is clean and functional and we paid extra for a king sized bed. The check in person recommended eating at Ground Round and gave us a voucher for a discount. It is lavish but is comfortable and near the thruway. One concern....there is no safety bar in the tub/shower. A high step is needed to get into the tub and I am concerned about a fall as I have knee problems.

    5
    « hotel review »

    I would recommend this hotel to my friends. It is a very good hotel and the service was great. It is in a very good location and very close to the airport or the bus terminals. The shuttle service was greatly appreciated

    4
    « Pleasant surprise »

    We stayed at this location on our way to Montreal. Great location (we went to Ausable Chasm on way to hotel).Clean rooms. Nice lobby. Great to have a couple of restaurant choices within walking distance.

    4
    « Nice place »

    The size of the ooms are very good, large and they offers good size tv, fridg, microwave. The bathroom was very clean. This Best western is 2 levels, and a big pool. You will have the continental breakfast beetween 6 and 10. You can walk from there tomthe shopping center or to 2 restaurant and a liguors store.

    4
    « Very nice place to stay, quiet and Good beds »

    Friendly, helpful and informative at front desk. got there late from bad rain on highways and they told us best place to go eat and most likely to be open late. (Applebee's) We could have used their own restaurant too, but it was a bit late. We reserved two bedrooms. Ours was a master suite with a living room and kitchenette. the rooms were very clean and nice and relaxing. The mattress was king size and super comfortable. nice bathroom, everything you need provided. Extra towels if you want to use the pool. coffee and tea to make your own. Coffee maker, small fridge, kettle, microwave. Liked that there was a hairdryer and even iron and ironing board provided! We would have appreciated more water. Also suggest you put in more towel bars in the bathroom. that would be so helpful. And if you plan to upgrade the bathrooms, a big, fun, deep jacuzzi tub. :) Our room was so quiet, but the boys was close to the neighbors and you could hear their TV was going loudly quite late at night. Just wish their was a little more insulation. Also it was rather a long walk to the breakfast room, and the icemaker and vending machines. perhaps there could be more put on each floor?

    4
    « overnight »

    After driving through the "milkman's route" for a ridiculous 5 + hours we finally were able to get to this hotel which was nothing less than perfect. Great location and able to get right back onto the thruway.

    4
    « Visit Daughter »

    Best Western is a reasonably priced hotel with good service. The rooms are a nice size and very clean. I utilized the fitness center - specifically the treadmill. It's neat and clean. They have a nice selection for breakfast. However, nothing that I cared to eat. I prefer to eat gluten free foods. It would have been nice if they had a wider selection of fruit, specifically berries. Other than that, all the staff were very nice and attentive.

  • 3
    « Great hotel but waiter leaves bad taste in mouth »

    We had arranged to meet some friends in the lobby whom we hadn't seen for 20 years. It was a great reunion and the reception staff joined in the merriment. Naturally we wanted to chat so we went into the bar, sat at a table to order drinks. A very churlish waiter, despite having the purpose of our visit pointed out to him, simply said we couldn't sit there unless we ordered a meal, we would have to sit at the bar. It's fair enough having such procedures but the restaurant was empty, you can't catch up 20 years sitting in a straight line at a bar with screens blaring and the waiter might have had some sensitivity or imagination and suggested a lounge or somewhere we could go instead. Anyway he became our benchmark for rudeness and our standing joke. All the other staff were wonderful, the rooms were excellent and the beds comfortable. The breakfasts offered good choices but the .Breakfast Nook was a bit small and rather overwhelmed on the Sunday morning. We found it difficult to reconcile the wastage of using plastic cutlery and paper plates with any sort of environmental policy, as well as the fact it rather cheapened good food. As Brits, of course, we lamented the lack of breakfast tea! We had pool side rooms and enjoyed sitting on our patios but the pool was rather noisy at night. However, for the money it was good value.

    4
    « Great executive wedding suites »

    Was very pleased with the size of the room we were in and the wide variety of amenities. My bridal party stayed here for our wedding and my maid of honor and I stayed in one room and my husband and best man stayed in another executive suite. We were able to get a variety of pictures because the suites are separated into a bedroom and a living area. My maid of honor and I had no problem getting ready and had a hair stylist specifically come to our hotel room. My only criticism would be that I wish there was a door separating the bedroom from the jacuzzi area for privacy purposes and that there were more places to hang dresses and accessories for these special occasions just for better photo opportunities. Also, we were next to a bridal party in another room that was very loud but they eventually quieted down, so just be aware that you might have some excited and noisy people in close proximity to you. Overall though, I was very pleased and especially loved the complimentary sparkling moscato and dark chocolate! Thank you so much Best Western!

    5
    « Great Location »

    Everything was perfect. Nice selection of Breakfast items. Wonderful pool area that includes arcade games, air hockey and ping pong tables. Restaurant on site. Plenty of parking. Be careful with WIFI code. It expires and a new code is needed for the next day. No one told us that upon check-in. Wasn't a huge problem. Stay here if in Plattsburgh!

    4
    « nice place to stay »

    sorry, I can't provide any names of your employees but I could ensure you that everyone I came in contact with from the breakfast staff to the reception staff acted in a courteous and professional manner.

    5
    « Extremely Pleased! »

    When my son got married this Sept. he picked this hotel for family and friends to stay at. I thought it was going to be just another chain hotel experience but was I surprised. The staff was happy to see us upon arrival and could not have been more accommodating during our stay. The room was clean and modern, with a very comfy bed. All of their amenities were also very new, the fitness room, private lounge area and breakfast space. They made sure we were all together in the hotel which made our family and friends very happy! The perk was being connected by a hallway to the "99". They had a great bar to hang out in after our wedding was over and no one had to drive. Will definitely stay again.

 

Anfahrt zum Hotel ...

alle Richtungen
·Aus Richtung Norden: Fahren Sie auf der I-87 South bis zur Abfahrt 37, und biegen Sie an der Ampelkreuzung rechts ab. Das BEST WESTERN PLUS The Inn at Smithfield liegt dann auf der linken Seite an der zweiten Ampelkreuzung, Smithfield Boulevard. ·Aus Richtung Süden: Fahren Sie auf der I-87 North bis zur Abfahrt 37, und biegen Sie an der Ampelkreuzung rechts ab. Das BEST WESTERN PLUS The Inn at Smithfield liegt dann auf der linken Seite an der zweiten Ampelkreuzung, Smithfield Boulevard.