BEST WESTERN Brook Hotel, Felixstowe,  Salzburg

3.5/5  - basé sur 172 notations.
Orwell Road, IP11 7PF, Salzburg, Great Britain - Karte ansehen
+44 01394 278441 +44 01394 670422

Ihr Reiseziel

Ihre Reisedaten

Ihr Zimmer

> Zimmer 1

1 Erwachsene

 

Vorteile des Hotels

  • 24 Stunden Rezeption 24
    24 Stunden Rezeption 24
  • Bar-Lounge
    Bar-Lounge
  • Restaurant
    Restaurant
  • WLAN-Verbindung in den gemeinsamen Bereichen
    WLAN-Verbindung in den gemeinsamen Bereichen
Gästebewertung TripAdvisor
von insgesamt 172 Gästebewertungen
weitere Kommentare anzeigen >>
Fotogalerie :
Das BEST WESTERN Brook Hotel, Felixstowe, ist ein privat geführtes 3-Sterne-Hotel in der schönen Küstenstadt Felixstowe. Mit kostenlosem Parkplatz und einer idealen Lage, nur wenige Schritte von Stadtzentrum, Strand und Bahnhof entfernt, ist das BEST WESTERN Brook Hotel ein perfekter Ausgangspunkt für Geschäftsbesuche oder einen Kurzurlaub. Erkunden Sie die schöne Landschaft von Suffolk, die Nachbarstädte Woodbridge, Dedham und Flatford und die ländlichen Gemeinden von Essex. Genießen Sie Ihren Aufenthalt!

Preise und Verfügbarkeiten anzeigen

 
Zimmer 1

Bewertung unserer Kunden


in Partnerschaft mittrip advisor img
Gebildet aus de 172 Gästebewertungen
 
ABGEGEBENE BEWERTUNG MEINUNGEN ANSEHEN ZUSAMMENFASSUNG DER BEWERTUNGEN
ausgezeichnet
 
32
sehr gut
 
60
befriedigend
 
40
mangelhaft
 
16
ungenügend
 
24
Allein/Single Allein/Single 5
Alleinreisende Alleinreisende 8
Familie Familie 37
Geschäftlich Geschäftlich 10
Geschäftsleute Geschäftsleute 14
Geschäftsreisende Geschäftsreisende 19
Paare Paare 73
Reisen mit Freunden Reisen mit Freunden 20
Sauberkeit
Lage
Zimmer
Service
Schlafqualität
Preis-Leistungs-Verhältnis
BEST WESTERN Brook Hotel, Felixstowe,Salzburg
  • 1
    « Very bad, not coming back! »

    I was looking forward to staying at the hotel but unfortunately it wasn't a great experience. There is a smell as soon as you enter the hotel, which carries on even in the room. The hotel is outdated and has an old feel to it. The temperature in the room is way too hot and I couldn't turn down my heater! There is no one at reception in the evening to help with any problems. The kettle didn't work. The bathroom is dirty and old. Terrible experience overall. It has to be either renovated or closed down!

    3
    « Good value »

    The decor in places is very tired and the hotel could do with a facelift but the room was a decent size, as was the bathroom. The staff were a delight, welcoming, polite and friendly. The breakfast, at a very reasonably priced £7.95, was superb. Overall a decent place to stay, good location and I would stay there again should I return to Felixstowe

    3
    « Bad service »

    The food was good and the chef was very polite however the waitress brought over the bill when we hadn't asked for it! We wasn't in a rush to leave but we felt very rushed.we wasn't even asked if we wanted tea or coffee or any other drinks (standard procedure). The time was quarter to eight by the time we finished, so it wasn't like we stayed late.. I've been in the industry for many years and wouldn't think about bringing the bill over if you hadn't asked for it! Feels like customer service isn't the top priority and the staff needs training!

    4
    « Our first time here »

    The room was OK for the money we paid. The floor was a bit creaky and the mains socket on the side wall near the right of the bed did not work and looked like it needed to be replaced as the earth pin was protruding. The wooden frame of the sash window had mould on the inside. There was a door stop mounted just behind the main door to the room which only allowed the door to be opened less than half way, this makes entry cumbersome with luggage. The bathroom sink and shelves appeared to be at a slight downward angle as items placed on them slid forward into the sink. We had the carvery for our evening meal which was good and had a sweet to follow which was OK , I had the lemon sponge which I assumed would have had lemon sauce on the top or bottom as this is how it usually comes when I have had this at other eating establishments however it was literally just sponge, but with the custard was OK I guess. The chef serving the neat never spoke a word while we were in the queue to any of the customers, he just looked at them and awaited their order, he did not look too happy and I found this a bit off putting. We never had breakfast in the morning as we felt it was a bit pricey, I think it was £7.95 for a 5 item breakfast which is a bit steep and higher than the price advertised on line. I noticed that there have been no management response to any of the reviews since May this year, I think the manager is still the same person looking at the literature in the welcome pack, so not sure why the responses to the customer reviews have stopped, but this does suggest a lack of interest in our views by the management team. Parking is outside the front of the hotel just off the road so is somewhat limited and customers would have to park along the street during busy periods, upon parking my car outside the hotel I decided to not use it until we left the next day just in case I had to park it on the road upon my return...

    3
    « Few days holiday »

    Pleasant hotel near shops and beach.Attentive staff with an attractive restaurant .The carvery is excellent and reasonably priced.Car parking easy. Felixstowe good location to explore Suffolk.Bus stop nearby.

    5
    « Comfortable stay, lovely staff »

    I stayed here last weekend with my wife. We were very happy with our room which had been recently refurbished, the staff were all excellent from the reception girl through to the Manager. We ate in the restaurant and the food was excellent with a good choice of traditional favourites and a carvery.

    5
    « Excellent Sunday Lunch »

    We hadn't had lunch here before but what a delight. The carvery was great with a choice of beef, turkey and pork. Two of us had the pork which was delicious and the beef very tasty if a little over done. All the trimmings were good and the puddings (from a long list) excellent. The restaurant was busy but not noisy thanks to the carpet and soft furnishings. Even my Dad who is very deaf could hold a conversation. This is very rare in a restaurant! Very good value for money. We'll be going again.

    3
    « A bit underwhelmed »

    We stayed for just one night at the Brook and check in was not a problem once you had called on the desk phone. The bedroom was a nice size with an extremely comfy bed and we were looking forward to a good night's sleep. Unfortunately, at 11.40 we had a rude awakening when the fire alarm went off. This stopped after what seemed an age and on asking the young lady in reception in the morning were told that a kettle was too near the alarm in one of the bedrooms and had set it off. Please move it!. We had paid the bed and breakfast rate and we were disappointed in the standard of the food in general. Poor quality sausages, overcooked eggs and coffee kept warm in a thermos jug -NO! I would recommend just paying the room rate and having breakfast in one of the cafes in town as they are only a few minutes walk away. I heard that dogs are allowed in the hotel and hope it is only in certain rooms as some people are allergic to them This hotel would not be our first choice if we came to Felixstowe again

    3
    « Comfortable but a little dated »

    Great car parking right outside the front door, downstairs is very welcoming and nicely decorated, the dining room where breakfast is served is also very pleasant on the eye. The room was good size, bathroom was very modern although the shower head needed a good descaling as was so clogged up it was more of a spray than a shower. Bed comfortable and wifi was good. Biggest issue was that there are no plug sockets by the bed, thankfully as I am aware that some hotels do not yet realise most people use their phones as alarms and therefore put plug sockets at the other end of the room, I carry a small extension lead to both charge my phone and use as an alarm. Breakfast was very good

    1
    « Terrible experience. Disinterested staff. Avoid! »

    Stayed here one night and whilst the bed was comfortable, when coming to use the shower in the morning it didn't work at all. Neither did the toilet flush. Not a great start to my day. Complained to reception on checkout. No apology offered, asked for a partial refund was told to take it up with my booking agent. When they contacted the hotel, they denied there was any issues with the room & said a manager was available at all times. Avoid this hotel.

  • 4
    « A Pleasant Stay »

    Hotel has a great location in a quiet residential area 5 mins walk from the town centre and 2 mins walk to the seafront. Plenty of parking spaces at the front of the hotel. Check in very pleasant and room very comfortable & clean. Wi Fi very good everywhere in the hotel. Only negatives were pillows are a bit on the thin side and the breakfast at £7.99 each is expensive for what you get, you only get to choose 5 items out of 8 off the cooked menu and the cold buffet is very limited. Although cooked very nicely, theres not enough food for the price & needs other choices like Eggs Benedict, Kippers, French Toast, pancakes, omlettes etc.

    3
    « Not very impressed »

    We had lunch restaurant was beautifully laid out white tablecloths lovely and clean with fresh flowers on every table, staff very pleasant immaculate appearance. Sadly the food although very cheap was a bit disappointing, we had fish and chips (2 for £15, the carvery the same price). A little dry and not sure what the fish was. We heard a couple of people grumble about the vegetables being very undercooked with the carvery. They would possibly be better to raise the price a little to enable them to pay a bit more attention in the kitchen. Would we go back yes, and hope we find an improvement, value for money cannot fault, a difficult review to write ??

    5
    « Outstanding »

    Stayed over for a weekend break and was made to feel at home and immediately felt relaxed after a long drive. Wonderful service, excellent staff and the room felt like a 5*. Would definitely recommend this hotel to anyone wanting to stay in Felixstowe.

    3
    « Such a shame »

    Lovely big clean room spoiled by lack of sound proofing. Expected noise from bar as we were above but could hear people talking all night long, after bar had closed, we were still awake at 2am. Have a tired child today :( Sash wondows were a bit cranky to operate and had to wedge one open as it wouldn't stay up and it got so hot. Pillows were on the thin side. Food was very good and ample portions. Staff very friendly and nice. Such a shame so noisy or we would be back.

    4
    « A welcome rest »

    A last minute thing after coming off the ferry at Harwich. Limited off road parking. Nice bar & restaurant. Room clean & tidy although very warm (probably because we were above the kitchen). Used booking.com for a cheaper rate.

    4
    « Short break »

    Stayed at this hotel for two nights, very clean room, unobtrusive staff. Plain but functional room, good value for money. Didn't try the food but smelt good! Nice outside area for smokers. Very quiet too. Would stay here again, as the location is near both the beach and high street. Good parking too.

    3
    « Loved Felixstowe »

    Started off well but sadly deteriorated during our stay. Room was presented well but faults showed over our stay. It was dated. Noisy from above rooms (sounded like furniture being moved around during the night early mornings). The bathroom & fittings left a lot to be desired. The bed was comfortable to sleep in but being on wheels tended to move just sitting on it.

    3
    « Just needs a refurb to get it a good rating »

    Check in smooth and simple. Family room spacious but poorly laid out with a view of a brick wall and below were the waste bins. Weather was hot and humid and ventilation through the dilapidated sash windows was poor. Wall mounted TV with Freeview but some channels broke up too much to watch. Amazingly there was no extract fan in the bathroom. Clean and tidy but décor overdue for a refurbishment. Very mean amounts of bathroom stuff, only enough for one really. Staff friendly and welcoming. Breakfast good though not outstanding We did not eat dinner there as on Saturday nights there is no restaurant service as they do weddings in the restaurant area. We were pre advised of the wedding but not the lack of a restaurant for our one night stay. We had one drink in the bar which was overpriced and showing that it was due to be refurbished in about a weeks time. bar meals were available but the room not very nice - reminded me of an old Working Mens Club being bright and characterless. The wedding music ended promptly at midnight but shortly after there were some horrendously loud banding noises coming from down below - maybe the DJ clearing his/her stuff out. Would have woken us easily. So if you are a light sleeper best to check for weddings before booking for a Saturday Car parking limited in the hotel grounds but plenty free on street nearby.

    4
    « Pleasant »

    This is a pleasant hotel albeit somewhat dated. Everything is functional and clean. Could do with air conditioning for hotter dates and nights....this really is a standard feature of all modern hotels in the same price bracket these days. On arrival and departure, there seamed to be one lady manning the reception, which was ring the bell for service, and running a wedding party, I am not sure how this would work when busy. All in all, worth a stay.

    5
    « Great stay »

    We loved our two nights at the Brook! Beautiful, clean rooms. Very nice and accommodating staff. The location is perfect. Close to the beach, shops, and restaurants. The rooms are large and the beds comfy. Would definitely recommendation.

  • 4
    « Very Pleasant Stay »

    The hotel was very good for the price paid. It could do with a makeover, especially the bathroom but it was very clean and the staff very nice. We had a lovely evening in the bar where we were served by Hazel. She was so friendly and couldn't do enough for you, a real asset to the place. Would also mention Mara, a very good receptionist.

    4
    « Great location for a fishing trip »

    Didn't catch any fish...not the fault if the hotel. The town center is very quiet and old sea side town..local sea angling shop nearby and several pretty good restaurants. Plan to return later in the year.

    5
    « Compliments »

    Overall we had a very pleasant experience and found the cost extremely good value for money. The staff members were all very helpful and I would recommend the hotel for individuals as well as families.

    4
    « nice hotel; lovely people »

    Well located near to sea, and town of Felixstowe. Do explore old Felixstowe and the river ferry. Away from the crowds. Lovely place. Hotel has all the amenities, bathroom could be better. friendly, efficient stsaff.

    4
    « Family weekend »

    There was a party of 11 that stayed over two nights. The room I had was clean and spacious and good value for money. We had breakfast on the days we stayed and despite a little issue on the first morning breakfast was good. Staff were excellent and we're always there to help. There was a private function on the Saturday night but we sat in the bar and had no problems . Slept well as the hotel is in the quiet end of the town although only a short walk to a good number of shops. Felixstowe may not be on everyone's top 10 of places to visit but it is a busy little seaside and on a hot Jume weekend was a perfect place to be. The cold beer in the garden helped!

    3
    « Cheap and cheerful in need of updating »

    Stayed here on business as I was working in the local area. Not somewhere I would choose for leisure. The hotel is in need of a makeover but it's clean and well preserved. The restaurant was a disappointment, menu selection was carvery or fish and chips. Wine selection very limited. It served its purpose but I wouldn't choose to stay here again.

    4
    « Friendly welcome »

    Stayed here for one night in May. The receptionist was so friendly upon arrival. Our room was very nice, slightly dated but fine. We had a carvery in the restaurant in the evening which was excellent and good value. We then had a couple of drinks in the bar and we were served by a lovely lady, who certainly was an asset to the hotel. The only problem with our stay was the next morning when I tried to have a shower and it was virtually impossible to get any power to it or to set the temperature correctly. Apart from this we would recommend the hotel and would return but would either check shower before or ask for a different room

    5
    « Best Hotel in Felixstowe »

    This hotel is great, ticked all the boxes for me. Great location, Great food, Great staff, and a Great bedroom. Will definitely return next time I need accommodation in the area. Within walking distance of the coast also.

    4
    « Good stuff »

    Good central location and friendly helpful staff. Room clean and ensuite all you would expect Evening meal a carvery nice food couldn't complain very tasty simple fair Breakfast range of cereals pastries etc and cooked food done to order not in a great buffet style pile. All in all great value for what I paid Bit tired decor wise in some places but not detracting in any way to spoil stay

    4
    « Exactly what we wanted »

    No complaints at all. Clean room with decent bathroom. Easy car parking outside although limited space means you might have to park on the road. Hotel is in a nice area close to town. Didn't eat here but had a drink in the bar which was fine. Would use again

  • 3
    « Have sampled week-day lunches, in the past. Recently Sunday dinners. »

    Carvery dinners are OK except the vegetables are a bit over done. Lots of variety of vegetables and 3 choices of meat or poultry. Gets very noisy for Sunday lunches. Can reserve tables for special occasions. Have had special events; different countries cuisine with music/dancing. Recently bought by Best Western. The rooms look reasonable for the price.

    4
    « Good hotel »

    We stayed the weekend and throughout enjoyed the time spent there. Staff was friendly, we had a delicious meal from the restaurant, the facilities were nice and we were able to stay with our dog, which is a plus. The only down side was that there was a wedding taking place and we were only informed about it on our check in. Because of that, it was quite noisy until late at night.

    4
    « Well worth a return visit »

    This hotel surpassed our expectations. The described situation was indeed just a couple of minutes from the sea front: the receptionist was friendly, efficient and very helpful. These positive attributes continued the following morning when she took our orders for the well cooked and plentiful breakfast. Our bedroom was quiet, not luxurious, but very clean and with plenty of drawer and hanging space should be it be required. On this occasion we were there for just one night, but having never visited Felixstowe before, we intend to return to this area when we shall certainly stay at the Brook Hotel again.

    4
    « Average hotel »

    We stayed for two nights. The room was clean and comfortable but the view was a brick wall. There was no way to turn off the radiator, as the valve did not work. There was also no extractor fan in the bathroom, which made the room damp. The television was intermittent and you could not guarantee that you would see the end of the program. It was a very noisy room, with various noises day and night. We had the carvery on the first night, and a bar meal, the second. Both were reasonably priced, and well presented. The breakfasts were also plentiful. Although there was a menu on the breakfast table, there were none on the dinner table. The only menu was outside the restaurant, on the wall. Staff were friendly, and helpful

    4
    « Enjoyable and welcoming stay »

    I have just stayed here this April , and i found it thoroughly enjoyable. The whole place was very clean and extremely tidy. The staff were all very nice and the food was faultless and hot. The bar also had a great friendly atmosphere. My room was really nice and the bed was very comfortable as was the bath. I would most definitely stay here again.

    4
    « Great service »

    The rooms at the Brook Hotel reflect the inexpensive price of our stay. They are well appointed as you would expect from a Best Western, comfortable, clean and reasonably spacious with flat screen TV and WiFi that worked in the room. Where the Brook Hotel wins out over others of the same price is in its staff. We traveled with a baby and a young child and the staff at the hotel went out of their way to make our stay as trouble free as possible. They kept the toddlers food refrigerated for us, heating it up when requested, supplying us with a high chair outside of their normal restaurant hours and generally being amazingly helpful. A big thank you to the staff.

    5
    « Lovely stay, helpfull staff »

    Recently stayed at Brook hotel in Felixstowe for couple nights with my partner and can not fault this place. Food brilliant, room bright and clean. Warm greeting from lovely receptonist, rest of the staff always smiling and very helpful. Will return.

    3
    « Nice room shame about the rest »

    We booked a cheap stay at this hotel Saturday night. The room was fine. However, the service was a good bit below standard, although the staff were trying the lack of professionalism showed. We ate at the restaurant and to our surprise we were the only diners due to mothering weekend the waiter tried his best but persisted in erecting the breakfast buffet table next to us while we ate, which was off putting and we never saw the wine list just giving the most expensive bottle of wine on the list. The bar although friendly and we were guests running a tab we were asked to sign for every drink even though they held our card details and had a prededuction arranged with reception. Overall you get what you pay for and just pleased it wasn't the full rate. Would we stay there again? Probably not.

    1
    « Dreadful place »

    I'm amazed that this shoddy place carries the Best Western brand. My room was large with a really nice window but filled with cheap furniture, a bed head that wasn't fixed to the bed or the wall and banged loudly against the wall whenever I moved, curtains that were partly hanging off the rail, an unnecessarily small bathroom (the bedroom was large, plenty of room for a decent bathroom), a broken shower that soaked the bathroom when I ran a bath. Breakfast was well cooked but served in a room that was more a store cupboard (the restaurant was being used for a breakfast function!) and limited to 5 items (like a supermarket cafe, not what one expects in a hotel restaurant). I chose this place because I trusted the Best Western brand and they've been okay before (I stay away once or twice a week). I'll not be using this hotel for sure and I doubt I'll use Best Western again.

    4
    « Best hotel in felixstowe for me. »

    Friendly receptionist, large modern rooms and a comfy bed - what more could you need for the price? Room service was available and fast and good quality, we were really impressed at the quality of the cooked breakfast, and although we felt the car was exposed by the road there were no issues. The corridors are cold, but the room were fine. The hotel bar was also showing the sporting event I desperately needed to see which made me very happy. Have struggled with noise at other hotels in felixstowe. No issues here.

  • 2
    « Noisy Room »

    My husband and I stayed here for two nights, a Friday and a Saturday. The room was large but very dated and not as clean as expected. The second night we did not sleep a wink, the room next door were talking and shouting loudly all through the night. We did call reception a few times to see if they could ask them to keep the noise down, which they did, but this didn't stop the shouting and moving around loudly throughout the night. We asked to move rooms but there was no others available. Wouldn't stay here again.

    3
    « Okay for a nights Break »

    Reception staff friendly, Dogs allowed in bedroom only. Bedroom large and comfortable. TV flat screen. Spacious room, bathroom separate, but shower a bit old. bath available, bed comfortable but headboard not joined and bangs against the wall. we have eaten in restaurant before and carvery is enjoyable. They do have bars and space to sit. Not bad, but a bit dated, stayed in other Best Western hotel recently in Portsmouth, and this one is no where on the same level as that hotel.

    2
    « Very uncomfortable bed & noisy rooms »

    The staff were helpful and friendly. Our room was small, quite clean, tired and very noisy, we had to move rooms at 10.45 pm as the water pipes were making such a loud noise we could not sleep, there are evidently on going problems with the water pipes (this is what reception told us). The second room didn't have water pipe problems, it was on the ground floor, it was larger, not quite as clean (lots of cobwebs)or tired looking but we could hear everything said and every movement from the room above. The occupants of that room didn't sleep much they seem to spend most of the night talking or walking around the room. Also the shower curtain pole in our bathroom fell down in the middle of the night, leaving plaster etc. all over the bathroom. The bed was particularly uncomfortable, the mattress was worn, with deep groves and springs showing through. So all in all we didn't get much sleep, and we couldn't wait to leave the place.

    3
    « Pressure »

    The hotel reception needs to be more warmly as well as the corridors and hall way, pressure for shower very low. etc This option needs to be change comment are to the precise don't need last verse and chapter this again needs to be shorten I got better thing to do this repeat myself come on TripAdvisor you cannot be serious shorter this option

    5
    « Enjoyable Stay »

    10/10 Couldn't fault it. Friendly helpful staff, good food, comfortable quiet room, dog friendly which is a big plus for us and within easy walking distance to the town centre and seafront etc. would definitely recommend!

    3
    « Good food good staff good value »

    Not quite as good as many best western hotels we have stayed in rooms clean could do with up dating restaurant excellent value bar food excellent .bar nice if you don't mind strong language glad we left children at home

    5
    « What a lovely welcome! »

    Having grown very tired of the 'wedding disco roulette' at the local competitor the Orwell (where you may get a room directly over the function room and the disco doesn't end until late) we checked in as a family to the brook. Things started brightly with a smiling and friendly receptionist, some fantastic fresh food quickly served as room service, a huge freshly decorated room and bathroom and... Most precious of all, a decent nights sleep. Breakfast was awesome this morning and the staff remained just as warm and helpful. Strongly recommended.

    4
    « Come and Stay »

    I have to travel to felixstowe for work on a Wed, Thurs, so stay overnight Wednesday. I was meet with a very pleasant Receptionist, very quick sign in. The room was very nice, clean and tidy with every thing you need in a room and ensuite. I do have to agree that in this day and age there could be a couple more three pin plugs. The Carvery was very good as were the staff who served me and I was not disappointed with the well cooked fresh breakfast. ALL staff were very friendly and polite and they all had a smile and would say "hello: to you. The staff gave me the impression that they all enjoyed working as a Team at this hotel. Well Done. I look forward to next week.

    5
    « amazing stay ! »

    Arrived to Off Road Parking & Big smile from receptionist , Very clean Room with Ensuite flat screen Tv , Tea & Coffee making facilities , all Staff were freindly & helpful , Great Breakfast / Bar Food & we were very close to Shops & Sea front will stay again on our next trip

    4
    « A Family Room of good quality at a great price »

    Booked with just four days notice into one of the family rooms at this hotel. Was just staying overnight whilst visiting friends who live locally. For a 3-star hotel this was good quality - clean rooms - great shower - comfortable double bed plus a sofa bed that would take two - big tv - free WiFi - breakfast was great. Never tried the restaurant, but I suggest you ignore the other Trip Advisor restaurant reviews because primarily hotel restaurants are there to look after hotel guests. And as for the staff - how often do you go to a hotel and find the cleaning staff who smile and say good morning to you? Full marks for all the friendliness.

  • 4
    « new year break »

    Booked this hotel not knowing what to expect but we're pleasantly surprised we stayed for two nights to celebrate the new year. I am really not sure why there are bad reports on y his hotel the room was clean comfortable and nicely decorated plenty of hot water for baths only negative is not many plug points could only find one. Food was good breakfast beautifully cooked Carvery brilliant Fish and chips to die for New years eve party was brilliant and we would definitely book again if we had the time off work The staff were fantastic loved Hazel behind the bar who gave plenty of tips for things to do had a wonderful time and will definitely return

    1
    « Works Xmas party »

    Attended my husband's works Xmas party at this hotel. We booked to stay over for one night myself husband and teenage son. We booked through Expedia being assured we had been given the best rate for room and breakfast. On arrival at hotel receptionist actually told us we had paid well over the rate and she quoted that she would have given us same room us brekkie for £30 less than we paid, not a great start. Anyway given key for room, have to say extremely disappointed not what is potrayed on their website at all. Room was dingy with a very well worn chair on the corner the dressing table had the tea cups and kettle on it so no room to put anything else. Next to my sons bed which had no pillows was a huge crack in the wall and above the bed some strange prints that didn't go in the room at all. The bathroom was awful with one light out a pitiful shower that would struggle to get a mouse wet. It was do high up on the wall could hardly reach it. The bath needed re grouting. The sink taps were wonky and the noise when you flushed toilet or used shower well it was truly awful very noisy. Really terrible room needs upgrading badly. The party buffet was abysmal stodgy food which was like warm we paid £25 a head for the party what a rip off no way did that good cost that. The entertainment was two male singers who were good but so loud you could hardly hear what the person right next to you was saying. Needless to say left party early. Only saving grace was the breakfast which was very nice. I certainly would not stay here again as room and facilities let it down very badly.

    4
    « short visit »

    very friendly and helpful staff clean well sized room cleaners came daily and left clean towels and were very helpful restaurant quite reasonable but limited choice only cons no shaver socket and shower flow a bit weak

    5
    « Lovely ambience....... manager people friendly »

    Visited today( Sunday) very busy ,always a good sign went at 2 pm, as fully booked 12-1 and 1-2 very relaxed meal with our daughter & son in law . Good choice of food all well cooked staff friendly didn't feel rushed in fact stayed till nearly 5pm A pleasant relaxed afternoon ?? Will def return x

    3
    « Nice food but unkind staff »

    I came here for a school trip and I understand that it was very hard for 30 12 year olds to keep to the rules. Everyone commented on how amazing the food was what unfortuanatley ruined the experience for me was there was a brown haired pregnant lady who worked there who I found extremely rude and unkind but apart from that I had a pleasant experience.

    5
    « Fantastic hotel in heart of Felixstowe »

    Great hotel in the heart of Felixstowe. Fantastic family suite, beautifully decorated and great amenities. The cooked breakfast was also really great. If in the area I would highly recommend staying here.

    3
    « Pleasant stay »

    Had a lovely weekend stay at this nice clean friendly hotel. Good location for both town and beach. Enjoyed watching the rugby in the bar even on the screen attached to the pumps on the bar. Only downside was the amount of emails I received before my arrival. One told me breakfast at the weekend would be served till 10:30 however on arrival to be told this was not the case. I also received another email asking me to download an app that would be able to do or sorts of things once at the hotel including be used as our door key. Clearly once been handed an actual key for the room I soon realised the app was totally useless. But neither of these minor issues bothered me. The hotel is not much to look at but the room size was nice and large with a huge comfy bed

    5
    « Great Stay in Felixstowe ! »

    We stay here at least one a month. Excellent food and excellent prices. The staff are brillant especially Kate and it is very near the beach. Will always return assuming nothing changes. You can take you pets and recently they have made many improvements to the rooms

    4
    « SUNDAY LUNCH IN A SEASIDE HOTEL »

    Every year in Felixstowe is a lovely event call 'Art On The Prom' where local artists can exhibit their work and the whole thing has a super carnival atmosphere. Deciding that it would be a great way to walk of a fine lunch we decided to book at The Brook for lunch. This extended piece of Victoriana lacks a little bit in the sparking decoration area but it does have a nice big public bar with a good snack menu. The main dinning room is a really nice spacious area on two levels with windows looking out on to a bright patio area. There was the usual Sunday Lunch Buffet offering Turkey, Beef and Pork plus some Pigs In Blankets ( sausages wrapped in bacon). The vegetables were not a perky as they might have been but it was great to have the option of roast & mashed potatoes. The Yorkshire Puddings were voluminous, the Stuffing very tasty and all was complimented with a good gravy. If you are visiting Felixstowe on a Sunday you could do a lot worse than booking your luncheon at The Brook Hotel.

    4
    « One night stay »

    Although we only needed one night, we found the staff very friendly and helpful, reception was bright airy and clean. Room excellent, en suit, very clean modern, well stocked with the usual shampoo etc. Restaurant was clean, staff again very friendly and efficient, the food was very well cooked and presented, service quick. Parking was tight on premises but street parking was available in a quiet pleasant area so no fears there. Check out was simple, again (different staff) but still very nice We would certainly stay here again. As we only stayed one night of course we didn't use all the facilitates, but based on what we saw, we are sure the rest of the hotel would be,just as good.

  • 3
    « Clean & comfortable but a little dated »

    We had a comfortable stay in what I would describe as a traditional room for a seaside hotel. Bathroom could do with some improvements. Good central location, easy to find. Check in and out was efficient with no problems.

 

Anfahrt zum Hotel ...

alle Richtungen
·Aus Richtung Norden: Das Hotel befindet sich in der Nähe des Stadtzentrums und der Uferpromenade. Fahren Sie auf der A12 und A14 in Richtung Ipswich/Felixstowe und weiter durch die Innenstadt hindurch. Biegen Sie am Palace Cinema (Kino) links ab, nehmen Sie die nächste Querstraße rechts und dann die zweite Querstraße rechts. Folgen Sie der Orwell Road weiter geradeaus, bis Siedas BEST WESTERN Brook Hotel, Felixstowe. auf der linken Seite erreichen.
 

Weitere Best-Western-Hotels in der Nähe