Best Western Heritage Inn - Chico

The staff is all very friendly and very responsive to the needs of their guests. The location is kept very clean. The fitness area has plenty of equipment to use, although some of the accessories are in ill repair, a quality workout can still be achieved. This is still a very quiet area despite being proximal to the freeway

I was was treated like I was a nuisance upon arrival. This person did not want to be there and I was just a necessary pest To be processed and dispached as quickly as possible ... I was told to pay a 25 dollar early entry fee.. which I did (1hr) when I got to the room I checked my balance and I was charged 150 dollars! The room was clean and functional although 1 of the chairs had a busted arm, and tv had no chanel menu or guide whatsoever! The hiway noises were definitely heard all night long! Restful quiet night? Not here for sure!

It was absolutely fine, and nicer than the plus we were at in Fresno. Clean and the staff was polite. If all the not-plus properties were this good we would stay at more of them. Breakfast was uninspired, but it was cheep so OK. Location was good for us. We really liked the big park

This hotel is old but very clean. All staff members were nice. However, the property seems to be a place for others to hang out. Each night we stayed there was a roudy group loitering in the Parking lot drinking alcohol and loud talking. There was also the smell of weed. Both nights I had to deal with roudy people hanging out in the hallway across from me playing loud music, drinking alcohol and loud talking. It was a different group each night

Issues were handled in a poor manner. Staff seemed indifferent. We wished we stayed at the other available options in town. The room was mediocre and in this sense you get what you pay for. The hotel is in a strange area underneath a freeway passage which felt very unsafe.

The staff was friendly and helpful. They went above and beyond to make sure that I was comfortable. The room was very nice and spacious and very clean. The breakfast was great and the staff was on hand to create a nice atmosphere. I would tell family and friends to come to this location.

A good place to stay for short trips. This hotel is located, near businesses, major, roadways, and a highway. It is perfect for an overnight stay. I don't believe that it is a hotel that I would stay at for several days, as it does not provide a resort-like amenities.

Breakfast: Hot food was disgusting, packaged food had variety (PBJ sandwiches, power bars, granola bars). Hotel offered various kinds of complementary beverages for breakfast. Hotel room appeared very clean, but hallways and carpeting looked dirty.

The hotel has a nice pool and our room was spacious and clean. We got a good night's sleep on the comfortable mattress. At breakfast, there were no regular sized plates available, only very small ones. The staff could need a little more training regarding customer service, but overall it was an ok stay. For what we payed, it was excellent value for money.

It was great and front desk girl was amor so helpful, nice, patience awesome person thank you. Best western it's the the Best in the west I'm so happy to be a member of this great franchise.thank you again see you soon.

Unless you like walking on sticky and dirty carpet and a poorly maintained hotel, stay away. The Front Desk Agent was friendly. That was the only thing good about this stay. The mattress were terrible and the bathroom door wouldn't close. Never stay here.

The hotel is right off Hwy 99. Close to college and downtown area. All rooms are accessed from the lobby only. Rooms have blackout shades that work really well. Room was clean but did smell of cigarettes even though all rooms are non smoking. Staff apologized and said they would look into it.

In my 20 years of traveling I have never encountered such a rude staff member behind the counter. She tried telling me I couldn't use my military ID for a discount because I wasn't traveling for work. She argued with me and tried to prove me wrong by checking my previous stays with Best Western to see if I had recipe a discount. It was late, I was exhausted and coming back from a widows retreat and that was the last thing I needed. I was in tears, but once she checked she realized she was wrong, no apology for being abrasive and rude, nothing.

They seem to be interested in our reactions to each of our stays. We stay there frequently as our kids and grandkids are in the neighborhood. They have applied changes due to my responses. I'll assume that they will offer TV station guides so we don't just have to flip through the channels.

Clean room, little bit outdated, didnt like that there wasnt separate options for light/fan in bathroom Was woken up each morning by cleaning staff talking too loud:( The hotel needs to imvest in better signage to point guests on the right direction of the hotel. Driveway was hidden coming from the north on the highway Breakfast and staff were amazing though!!

Be sure to try the hot potatoes with the eggs and bacon. Really is a full, hot breakfast and not the "continental" as noted in the hotel website description. Many items individually wrapped to facilitate grabbing and going. Beware the bright lights in the car lot on the south side, which shine brightly into the rooms without the blinds provided.

Room was short of furniture and the quality of the one piece was poor. There was no attempt at water or energy conservation. When you check in you are only at that time notified of an additional $50 fee, which can affect the limit on your credit card. Value was poor

Broken air conditioning, malfunctioning outlets, awful, stale breakfast. I was charged an extra night on my credit card upon checkout, which was never included in my reservation. Best Western still hasn't refunded me for their mistake.

Very nice spacious room, front desk personnel professional and helpful. I didn't use any amenities i.e., pool or gym and layout of hotel was great. Got my grabngo bkfst night before as I left before dawn. I will stay at this hotel again!

The room was clean and quiet, We had a king room and it was very roomy. The hotel was tucked in behind another building and was tricky to find. Pillows and towels were good. Breakfast selection was less than a hotel breakfast.

Guest at a wedding and needed a place to stay for the night. Front desk personnel very friendly, nice little bistro tables outside. Good assortment for breakfast and comfortable clean rooms. Conveniently located off the freeway. Quietly tucked away with many food and drink options close by.

We stayed here with modest expectations, but were blown away by the breakfast they offered us. There were about 75 things to eat--hot entrees like eggs and bacon, a waffle maker, a yogurt station, frozen entrees you could heat up, gluten free foods, almond or regular milks, cereals, fruit, many juices, a bunch of cereal or granola bars...and on and on. My kids adored it. We would actually stay here again just because of the breakfast. BUT, the front desk staff (especially Carmen and Jessica) were amazing as well, and helped me with an accidental billing error I made. This is a very good Best Western for the price!

We were extremely happy with the range of selections, how clean everything was and the extra little touches that made it "above and beyond" for a hotel grab and go breakfast, like the yogurt station, the individually wrapped hard boiled eggs and gluten - free bread slices. Great job, breakfast team!

I had to change my room 3 times at MIDNIGHT. I have not been able to speak to the general manager to discuss the conditions of the rooms and the stay. This has been by far the worst experience I have ever had at a BW. (BW is my go-to hotel. On this particular roadtrip we are staying at 8 different BW locations. The door jam was broken, the air conditioner was broken room was 90 degrees, the mattress sounded and felt like it filled with hay. (The guy in front of me in line to speak to the front desk person said his air conditioning had fallen out of the window altogether and he needed to change his room as well). It was so deplorable I recorded what it sounded like try to get in and lay down. The hotel room pet order was masked by a hideously unbearable spray smell. In the morning when I requested to speak to the GM, I was told that she was not in yet. At that same time the front desk manager arrived and went to her office never coming out to speak to me about the room or the refund I requested. I attempted to call the GM that evening and was told she would be out till the following week. I called and left a message at the corporate office and was not surprised to have not been called back.

This was a great hotel! After traveling for 3 weeks, this was by far the best value hotel. Great staff, clean, easy location, very reasonably priced. We were surprised to get so much value. We will definitely be choosing them again. Only 1 tiny complaint- but it is consistent among most hotels. Breakfast was limited for folks with dairy or egg allergies.

Outstanding service, friendly staff and great value. We have stayed here many times and get the same friendly and efficient service every time. The location is right of the freeway. A very good choice when in the Chico area.

I have never been in a hotel which did not make the bed when you stay more than one night or for goodness sake, take the garbage out of the room or give clean towels. When your paying a $150 a night you do expect something more than just a horrible bed. Talking about the bed it was lumpy and hard as a rock, needless to say I WILL NEVER STAY IN A ANOTHER BEST WESTERN again.

Awesome staff and manager! Very helpful! They really went out of their way to make me feel at home there! When I had to set up a motel to stay at because of my job, never did I realize the friendships I will be developing at this place! Jennie the manager, Carmen, Paulina, Mildred, and unfortunately I never did get the name of the guys working the front desk but they have all been very helpful in making my stay at BW comfortable and helping me get some of my personal chores done. Because of my job, I do need help with my laundry. Once when there was a problem with getting the outside laundry service to help me get my laundry done, Carmen went ahead and did it herself! Not just once, but twice! Paulina has always been awesome with getting after the laundry service to do my stuff and bringing it back in a timely manner for me to have before I leave. The girls doing the breakfast service really go out of their way to have a variety of food available. Once when I was making a waffle, I mentioned how I used to use powdered sugar instead of syrup when I was young. Guess what!!! There was powdered sugar available the next day and every day after that to date! Jennie really works hard as manager! She really works hard to see that everything is going well even if she has to be personally involved!

I am giving this hotel 4 stars because the staff is so good. It is nice and clean, good size rooms, decent basic breakfast and in the middle of some renovations. There are some areas in need of improvement. Our room had a little bit of a stale smell, the faucet was broken, the carpet was damaged and the chair was very old and worn. But, I can tell they are updating things. The front desk was super helpful. We had terrible guests in the room above us that partied until 3:30 AM and they went up there and shut them down. Special mention to Michelle, Zach and Carmen. All were very helpful. The breakfast is basic but good enough for most people.

The Worker at Best Western Heritage Inn -Chico CA, are excellent very nice and very helpful ,Food verity was really good ,reception deck moor then excellent ,room clean all the time, lot of parking out side.

The entire staff was very friendly but I would have to give a huge shoutout to Paulina for going out of her way for our stay. The rooms were very very clean and the sheets felt soooo nice. Better sleep than any hotel I have stayed at and I have stayed at over 30 different best westerns. The only thing was our room didnt have a screen on our window! I didn't mind it though.

Friendly staff, good location near freeway but a little street noise, not bad though. close to restaurants and shopping. Clean and enjoyable. Parking was easy, finding the entrance took a bit since its a ways away from the property but the sign helps.

My stay was really nice. The TV worked, the remote control worked, the bed was really comfortable. The noise level was barely noticeable, as my room was on the first floor next to the lobby. The breakfast options were good, being we're still in the covid area, everything was individually wrapped up and well and tasted fresh. it was just a really good room with nothing to complain about.

I lived in Chico as a student in the 1960s. I live only an hour away so I still visit often. However, it was my son's 28th birthday so we stayed the night at Best Western. I highly recommend this hotel. It is close to restaurants on the Esplanade, close to Denny's and close to the freeway entrance for a fast ride to Barnes and Noble on 20th. Great rooms that are large and clean.

Amazing stay! Upgraded our room when we arrived and was such a nice surprise! Breakfast was amazing! Great location right off the freeway! Close to lots of stores such as Trader Joe's and many others!

Attended a friends 21st birthday and visited the Chico State campus. Chose BW because of being an account member. This property is clean, comfortable, friendly and accessible, but could use an upgrade.

I've stayed here multiple times for work and have had the same issue quite a few times, the air conditioning doesn't work in tje dead of summer. And yes there are other hotel options, but when your employer is paying and it's the only one on the list of hotels to stay in that area, kinda not too much of a choice. Hotel management knows of these issues because there have been complaints about it and they still won't fix the problem. Yes I know some people can tolerate the heat or the cold but everyone has a limit. I write this review sitting in the lobby that is cooler than my room. I don't recommend the hotel in the summer months.

All employees were eager to fulfill our requests. Check in was a breeze. Our rooms were ready early. The accommodations were spacious and clean. Bed was really comfortable. Pool area was in excellent condition and clean. Breakfast was plentiful and multiple healthy options as well as to go options.

We won't ever stay here again. I woke up in the morning and when I got out of bed saw a heroin spoon laying right by the side of bed! They only gave us $22 off our stay. They could been needles on the floor. Very disturbing! My boyfriend tried to call the manager and left a long voicemail and never heard back. This was very unprofessional.

This hotel will never be the gold standard for how Best Western Hotels should be run as long as they keep running things as they are. I give this hotel a grade of "D". It's unfortunate that their staff have to face daily challenges that are really easy to fix with some good training and better property management. Pros: Our hotel room was nice and clean. The housekeeping ladies were really sweet. The hotel lobby is huge and beautiful. With the exception of one staff member, most of the hotel staff were helpful and accommodating. Cons: This hotel is in a terrible location in Chico. It's right next to an abandoned K-mart, so there's garbage everywhere in the surrounding area and homeless camps not far from the property. The pool area is in front of the hotel, right next to the parking lot and highway. The way the fencing around it is set up, almost anybody capable of climbing a fence could climb up the fence and access the pool area. The lock on the gate to the pool area was broken, so it was crowded, and I'm pretty sure non-guests were just showing up to use it. Always put amenities like pools in an area where guests have to physically enter the hotel before they go to the pool, gym, etc. Also, multiple people were smoking weed and using very inappropriate language in the pool area. As I was walking through the parking lot, I witnessed 1-2 deals going down...they were not exchanging birthday gifts! When I alerted the girl at the front desk that we were low on towels, she rolled her eyes at me, and said their inventory was low due to being behind on laundry. When I told her that wasn't my problem, she replied, "Well, this is all we have. There you go." Customers are better off staying on the other side of Chico going toward Oroville. You'll get a better value.

There a guy sitting in the parking lot across from the main entrance he called to my daughter in law and I and began catcalls at us while we waited for my son to park the car. Very off putting! The front desk clerk was friendly and efficient. The room appears clean but a bit dated. The television guide is really weird and channels have no identity except the number. There is no hookup for your devices via a USB in the room, but I was able to find a port in back of the Tv to charge my phone in the room. It's a very basic no frills room. We were lucky to find an available rooms on such short notice on a holiday weekend. The pool was cold and the hot tub does not bubble, but we used it anyway. Luckily my room was in the back away from the busy highway nearby.

Over the last 4 years I have stayed at Best Western Heritage in Chico,Ca. & always felt very comfortable..A lot of times I travel with my furry friend Mr.Lucky, & have always felt safe in & outside the hotel when walking him.. I always look forward to going back there..

Really nice people and a clean room. I was driving and had a late check in. It was so smooth that I was checked in and showered in minutes. Thanks I really appreciated that especially when I had another early morning coming.

I've been a BW reward member for years. I talked with 3 different people during the reservation, check-in, check-out process and was given 3 different answers as to the cost. NO ONE mentioned there was a security deposit. This is the first time I've ever had to do that in years of travel. Then, the deposit was not promptly refunded, even after questioning. I've usually traveled for business, but this time was leisure. Won't stay there agin.

Visited sister with daughter for New Years surprise visit. Hour north of airport in a less than acceptable rental car, our Best Western Heritage Inn in Chico was an Oasis in the desert of North-Eastern California.

My Chico State Senior has moved back and I stayed here as I have for three years now whenever I visited Chico. It's comfortable and has the amenities I need! But I was disappointed and frustrated to see that none of the employees that I observed behind the counter were wearing a mask. The installed plexiglass offers no protection because it's cut so high over the register that a customer standing at the counter is less than two unobstructed feet from the employee's face. I observed three employees while there...One helped me check in, one was helping another guest while I walked by and one who helped me when I checked out. All different employees and none were wearing a mask. Well, the employee at check-out had a mask but he was wearing it under his nose which of course is the same as not wearing one at all. If you're not following that very basic guideline what other shortcuts are you taking? Very disappointing. I was going to inquire about reserving rooms for graduation but I let it go…we'll be staying somewhere else. All weekend I observed workers in Chico doing it right…serving customers and wearing their masks...grocery and retail stores, restaurants fast food...many working outside in the heat without the luxury of air-conditioning and they are still managing to do the right thing. Get with it.

I count on Best Western as my first choice for visits away from home. The fact they allow our dog to join us solves many problems when no sitter is avail. THe value is great as the rates are very competetive and you don't have to settle for a budget place when ultra high end is not an option.

Got a 2 bed ,room to celebrate my youngest Grandsons birthday with his Brother. They both enjoyed the Pool and their I-pads worked great with the internet. One of them pukes all over the bed around 10:30 p.m. The staff brought New bedding up and offered to make it...I declined and made it myself☺

This is a nice place to bring a pet or kids. They have a nice, shady pool & spa area that is completely fenced and locked with some chairs and tables for eating. Unfortunately, due to social distancing, swimming is not allowed at this time but I brought a couple cold beers and sipped them while my dog explored and no worry of escape. They even provide doggy clean up baggies...We needed 2. One was for Fido. Covid Travel Tip-When a hotel offers Covid-breakfast grab and go "surprise bags": Get there early for the hot breakfast sandwiches, yogurt and cold orange juice. Get there late for the stale granola bar, bruised fruit and warm, lumpy milk.

Pretty nice room with two king beds and plenty of room for four people. You can tell it's an older property with normal wear and tear on the common areas and stairwell, but nothing too bad. Didn't get to use the pool due to the pandemic and the grab and go breakfast wasn't that great, but there's only so much you can do in this situation. The front desk staff was very helpful and friendly.

Great place to stay in Chico, conveniently located off Hwy 99, centrally located. Staff is most accommodating, attentive to every need. Safe, clean, attractive hotel, convenient parking. Rooms are clean, nicely decorated and designed, plenty of space and very comfortable. Internet access was excellent, couldn't be any better! Fantastic complimentary breakfast with lots of options. I highly recommend this hotel for personal or business travel.

I reserved online. For $150 fee I hoped for better quality. Extremely small bathroom, no phone service when I called front deck and housekeeping for two extra blankets. My wife had to go to the front deck from the 3rd floor to ask for the blankets. I would think the price point of this hotel should be in the $80 range. We could have stayed at Motel 6 down the road for less money and likely had same quality. I cant recommend this hotel for the money they are asking. There in lies the disadvantages of reserving online.

Cleanest, most friendly, welcoming hotel I've ever stayed in and you wouldn't believe it was pet friendly! Grounds, rooms, interior and exterior are in great condition and well kept. Breakfast options were awesome

This is a great hotel. Great and convenient location. Very close to a shopping center and restraunts. Friendly staff. The room is clean and updated. We checked in later in the evening and were very warmly greeted. My son loves the breakfast!

This hotel was clean and very attractive. The hotel staff were very nice and attentive. Our room was clean and inviting. The heater was quiet - a huge plus. Just two things turned our stay from five stars to two: the bed was horribly uncomfortable. I could feel the wire springs up and down my entire body AND they squeaked. Trying to move to get comfortable made a lot of noise. Secondly, the shower water was really salty. Salty like someone had just dumped way too much salt into the water conditioner. I had to take another shower at a friend's house to get rid of the salty residue. If Best Western would fix these issues, I would gladly give this hotel 5 stars.

The hotel and room were clean and well appointed. Staff was friendly, efficient and welcoming. Conveniently located. A great place to stay in the Chico area at a reasonable rate. Will definitely stay there again.

THE room was not ADA i was not able to move around in the room with out hiting the well Not happy the price was to much for that hotel $206.00 Not happy i will not be coming back unless the price is cheaper

Great location for me and my buddy when visiting friends in Chico. Lots of things around to do, eat and shop but we used it as a 'home base' while visiting a friend. Shower was the highlight as once it got hot, there was great water pressure, so very much enjoyed the shower at least. No HBO or movie channels, but free wifi and basic continental breakfast, which was actually nice to have some toast, but no meats/proteins like eggs or bacon or waffles, although we did see some syrup, so maybe missed it or was for another day. 2nd time staying here.

Unlikely that you will find better accomodations or a more amenable staff at any other property in Chico for the price point! Extremely convenient to quality dining alternatives and highway access. Property very well insulated against outside traffic noise even though it sits off a major thoroughfare. Good chocolate chip cookies tpward the evening!

The bed was lumpy, water never got hot, food was cold need I say more. NEVER ever going back there again. Over priced and I had three rooms for family and they all have the same complaints. I normally don't complain I just had to warn you.

Clean Room, Good breakfeast selection(dinning area was alittle tight becaus eof remodeling.) Felt safe with inside hall for room entry. Little different when trying to get into parking lot becuase of location and shopping center entrance. Frindly/accomdotaing staff.

Was there to visit my daughter who goes to Chico State. The room was very clean, lobby and hallway were nice and clean. That's important to me. Staff was nice. Very good value but close to the freeway so a little noisey from my room.

We were greatly surprised at the height of our queen beds, one was lower which was perfect for me as I am handicapped. I usually ask before booking but did not this time, as high beds are not an option for me. We slept very well. Breakfasts were good, with the exception of Chicken Patties instead of sausage patties. Selection of beverages was very good. Housekeeping was fantastic, our room was always clean and neat.

I'm a side sleeper and found all four of Best Western big square pillows way too hard for comfortable sleeping. The bed itself was okay, not like home but doable. The room was large and clean and because we had requested a room away from the busy main street, it was very quiet until around 6 AM when people started getting up. We could hear loud showers and tubs filling all around us. The sink/vanity area was separate from the toilet and tub/shower so one person could use the facilities while another was in front of the mirror. Breakfast was served until 10:00 and was just okay but there was plenty. We have stayed at many Best Westerns through the years and this one was fine for a couple of nights. Bring your own pillow!

Lower price, not lowered expectations. Rooms were clean, breakfast was fine to grab something on your way out. Best hotel I've used on the lower end of the budget. Would stay again for work in other areas.

We stayed for about 2 weeks and Brandon, Andrew, and Ryan did everything they could to make our stay pleasant. The beds were really nice, the towels fluffy, and the TV was big so when we needed to chill, it was easy. I enjoyed the gym, and found it easy to keep my workout up. The breakfast has lots of choices, but could use a little TLC. The room was really quiet...walls were thick enough that I could not hear the TV in the next room....that was heaven! No problem with hot water, the soaps were high quality...no need to use my own. Cookies for the afternoon were free...coffee/tea available 24/7...sometimes was even fruit in the bowl. Just a lot of little things to make me feel at home. Thanks!

Easy access - right off hwy 99. Close to downtown, shopping areas, lots of history to explore. Home of Chico State University campus. Spacious entry, plenty of parking, breakfast room easy to find. Maintenance upkeep very noticeable..

Heritage Inn in Chico always has nice floor plans and comfortable beds. Outdoor pool and continental breakfast. It is easier to get to the entrance coming from Cohasset and East ave than directly off the freeway depending on what time you arrive. Blackout curtain option in rooms make it easy to sleep in and keep cool in the middle of the day.

Location was nice. We enjoyed all of the amenities of the Best Western Heritage. It was great to always come back to a clean and comfortable room. The front desk personnel were very congenial and welcoming. We definitely would recommend this Hotel to friends.

This is a good, clean and comfortable place to stay with friendly staff. The beds are very nice and I have to say I really appreciate the "no slip" rubber mat provided for the tub shower. I am a little older now and feeling stable while standing and moving in a slippery wet environment is a big thing! You get a good free hot breakfast with a friendly kitchen staff. I have been here before and will be here again.

I was VERY pleasantly surprised with this hotel! You can count on the BW brand to be fairly comfortable and pleasant, but this one measures WAY above the norm. First, they are dog friendly. They have a BIG grassy area that runs across the back of the parking lot that is great for dogs to go to the bathroom. They even were fine with me tying my dog's leash to the fence outside the pool so that I could swim with her in sight. My room was spacious and comfortable. The bed was comfortable, and the wifi worked well. I DID hear the traffic on the highway, which is right next to the hotel, but I was ok with that. My only real problem was that the parking lot filled up at night with LOTS of big old construction trucks. I was able to find a parking spot, but many of the truck owners parked in ways that made it difficult to maneuver. Maybe the management can request that they park their trucks at the back of the lot so that other guests (and those who are less mobile) can park closer to the hotel. In the evening the lot was also filled with the workers hanging out around their trucks drinking cases of beer. As a single female, I was a bit uncomfortable having to park in the back of the lot and then walk past all these drinking men at night. Luckily I had my dog with me! I'm not sure why they chose to hang out in their trucks; they could have hung out in their rooms. I suspect that some of them didn't actually have rooms, but slept in their trucks. Hotel management doesn't seem to mind, but that's probably because it keeps the hotel booked and busy. Still, it felt a little uncomfortable. Breakfast in the morning was well laid out, but the fare was typical stuff. Nothing special there.

This time my stay was not great only because one of the front desk lady that was working told my grandmother that we needed to control my 9 yr that has Autism to keep it down she was having a hard time that day and she was Stemming yelling thing she does and i tried to explan it to the lady there is not much i can do when she get Overstimulated like she does and thats due to the Autism ..... and she said it dont matter need to keep her quite im was so mad .... Usually this place is really good about people with disabilities but this time this lady was so ignorant that I could not believe it when I asked her to speak to a manager she said a manager was on vacation and there was no one that I can speak to..... Other then that our stay was great the rooms are always clean and the grounds was clean and the pool was great but they need to clean the hot tube the drian that catch stuff was full so what ever was in there kept come in back into the hot tube like bees and other out side bugs

This hotel has one of the friendliest overall staff of any hotel I've ever stayed at. I would have given this hotel a 5 star rating, except for the location and parking. The location was in a less than ideal "industrial" area behind a K-mart shopping center that was mostly deserted. The parking for the hotel was crazy full, especially with alot of work trucks making for "tight" parking. Many of the guests were workers staying there to do cleanup work from the Paradise fire ... so maybe that is a short-term issue. But it was close to CSU Chico (5-10 mins), where we were visiting & centrally located to most everything in the Chico area that we wanted to do.

We stayed here for a weekend in June 2019. We had no issues with check in or check out. The room was clean and well stocked. The pool area was nice and the hot tub was awesome. The bed was comfortable and I woke up with no back pain which happens a lot in hotels. The breakfast was nice and the WiFi was free. There is also no parking charge. This was sunset view from our room.

The Hotel Management at this location are The Best! The manager is so amazing. She took care of all are needs and concerns. She needs a raise! Thankyou so much for making are vacation so special. Sincerly, The Davies Family

We find that Beat Western Hotels are typically good places to stay without paying too much. This facility was up to BW standard, but the breakfast was a little lacking in variety. The hotel was a little hard to fing because it was tucked in behing another building.

We stayed only one night but would come back and stay anytime we are in Chico. Clean, large hotel rooms. Breakfast was a lot more than continental: Eggs, sausage, fruit, waffles, etc. Highly recommend!

We found this hotel to be a hidden gem. It has a little rough exterior but the interior (which matters most) was excellent. The staff was very friendly and attentive. Breakfast was standard hotel fair. The price was high because it was Graduation weekend. Location was great to be able to get to the Graduation without to much traffic. Wish I had found this hotel when she was a freshman. But all in all would stay here again.

Very comfortable spacious room. Upholstery could use a cleaning Decent breakfast Hard to regulate the temperature in the room Generally friendly staff. Good noise control despite being next to the highway

The back doors cut my arm and hand, I paid in full before arriving but no one told me that there would be a fee to check in. I paid for a queen sized room. I got full sized bed with paper thin blankets. The room was clean and smelled great but the hallways smelled of vomit after guests got Ill from eating their free breakfast. No one came to clean that. The pool area is shockingly unattended too. The appearance was pretty but there's alot going on that should be fixed. Really sad to see a nice hotel run so poorly.

I was displaced due to the Camp Fire in California and stayed at the Best Western for 81 of those days. Everybody from the front desk to housekeeping and maintenance were friendly and helpful. The staff went out of their way to make sure that everybody there that was displaced were taken care of.

If you're in Chico, Best Western is a great place to stay. I stayed in room 119, Awesome staff, Very Clean recently remodeled. Big breakfast, a lot of variety not the same every day. Good parking. Also locate next to Trader Joe's, Sportsman's,CVS, coffee shop and a lot of other convenient shops.

Comfortable stay and friendly staff. The rooms are big and comfortable and quiet. There are many options for breakfast. The staff is friendly and addressed you by name. I appreciate the Chico parent discount too!

We were in Chico for a rugby game and many of our players stayed at this hotel. The staff was incredibly friendly and helpful. I can't vouch for the odd number side of the building, but I'd give that a try over the even. We were on the second floor and the noise from the freeway made it hard to sleep. I didn't look out the window until morning when I took this photo of the semi passing by. We woke up to leaf blowers at 7 am on Sunday morning! Who does that on a Sunday for goodness sake? So that was another bone of contention as it was actually worse than the freeway noise and went on for a couple of hours it seemed. The rooms were clean and comfortable, but when we made our reservation, we spoke to someone at the hotel. We specifically asked for one large bed and got two small. They must have been full over queen as I could stretch my body over the edges of each side. A little frustrating since we confirmed with a human and not a website. The bed is a bit small for two average sized humans. Finally, if you want scrambled eggs, go early. They ran out before 9:30 and when asked said they wouldn't make anymore. Breakfast was decent. The bacon was limp, but biscuits and gravy were a nice touch. There was plenty of beverage options, cereal, and waffles, bagels, etc. We just missed the eggs. All in all, I would definitely stay there again but would try the other side of the hotel. One great thing about the room is the blinds are marvelous and let very little light in. If you need darkness to sleep, you are well covered.

What can i say about my stay well for one i have my two kids with me and one has Autism and the staff was great about all the noise she would make made us feel great .... The Breakfast was awsome the Variety was good food taste good no Complaints there Now the room we has was on the 2nd floor room 204 it was big with lots of room the bathroom was a little small but it was perfect for us .... nice hot water and water Pressure was great .....the only thing that freak me and my kids out was the Light bulb Literally Exploded that was in the lamp next to the beds both my kids were laying down when it happen had to clean up glass and took me the glass and my kids to the lobby to let them know what just happened but they did fix it but after that both my kids were Afraid of the lamps after that i wish they would have Offered to take some off of my bill but they didn't they didn't even offer for compensation for how my kid's afraid of the lamps after the Light bulb Exploded The ice Machine on the second floor did not work had to walk to the other end on the 1st floor to get ice ..... They only reason for 3 star Rating if because of the lamp thing and how they showed no Concern at all but other then that the room was clean when we came in clean sheets , Towels, the room smelled clean and Fresh

A small dingy poorly lit musty room greeted me at the end of a long day helping my cousin replace her lost furniture from the Camp Fire. I wasn't expecting nice rooms since the good hotels were taken from all of the evacuees. Still this one was worse than I expected. There was a giant red stain on the carpet next to the bed. The shower head was crusted with hard water deposits. There are no outlets next to the bed so you can't plug your phone in and have it within reaching distance from the bed. The room would be a lot better with improved lighting.

Best Western upgraded our room to a family suite so we were quite surprised.The room was clean and spacious and the beds very comfortable, Everything was in working order and there was a large TV. The breakfast was delicious with a great selection. Check in and check out was quick.

Our son lives in Chico and we stay at the Best Western every time we visit. The staff, rooms, breakfast, lobby, pool, and hot tub are all superb. We have no complaints about this Best Western and highly recommend it!

Room was dirty after being shifted to two rooms. Dirty laundry on room floor. Dirty lobby. Breakfast needs more variety. Food was bland. Good point was the hotel is close to the freeway but the entry is tricky.

Was pleasantly surprised by this hotel. Got excellent price on Best Western website. Have stayed in numerous hotels in Chico while my son attended college over the last few years. Wish I had know about Best Western years ago. Room was very nice and updated, and good size. Had blackout curtains, allowing us to sleep in until 10am. This is a no smoking hotel which is great, a definite big plus. Breakfast was good too. Limited exposure to staff was very positive.

Stayed here while on college visits with my daughter, it is a bit tricky to find, but once you do,it is really conveniently located. Rooms are spacious, interior corridors, have a fridge, and very comfortable. Breakfast is better than most for these kinds of hotels. I would definitely stay here again.

We came (back) to Chico for a HS reunion (55th) and stayed here for one night. The entire facility was booked - several other events in town the same weekend. Our room was on the first floor - quiet and reasonable. We asked for a couple of extra pillows, none were available. Getting to the hotel is a little tricky - having to drive through a parking lot, not the hotel's fault. We will probably stay here again in the future.

Comfortable big rooms and comfortable beds. The front desk and breakfast staff were very friendly. Kellie was super helpful in helping me to add an additional night to me trip. Tbe jazucci felt quite nice.

I had an issue this time with guests next door. I was awoken by people running through the hallway on 3rd floor at 11:45pm. I looked out my peep hole and first saw a man and woman talking very loudly then the man was just sitting out in the hallway so I did call the front desk. He was checking someone in. Called back at 12:15 and said no longer in hallway but really loud next door. There was a connecting door which I felt made it worse. I was told it was a full house and there wasn't anything he could do unless they could be heard from the hallway. At 1am I just walked down to the front desk and said I couldn't sleep and they were too loud and I could hear every word. Employee did go up with me and he did knock on their door and told them there had been noise complaints and if they didn't want to lose their room they needed to quiet down. I didn't hear a peep from them after that. Room with connecting door was horrible.

We had an unexpected stop in Chico and decided to stay at the BW. It was a good decision. The hotel is older but well maintained. The room was large, comfortable and clean. The beds were comfortable and clean as well. The WiFi worked well. The breakfast area was well stocked & had a good selection of items to choose from. The breakfast area was well kept and clean. The hotel is within easy walking distance to a few restaurants which is also a plus. Definitely recommend the BW in Chico

We had a last minute trip that my niece needed to take a placement test for Chico State Univ. We had never been to Chico and didn't know really where to stay. So we chose Best Western, what a great hotel. The staff were friendly, the room was clean, it was close to stores and restaurants. The hotel is in a nice quiet area, walking distance to the stores and restaurants. We really enjoyed their breakfast and happy hour. I would stay there again

Our Check-in and Check-out was very quick and easy. The room was clean and comfortable. The breakfast was well stocked with a variety of food options such as waffles, eggs, sausage, hash browns, cereal, toast/bagels, fruit... The staff is very friendly and helpful. Over all, it was a nice and easy stay.

The Best Western is conveniently located close to shopping and CSU Chico. We had a huge room with two king size beds to accommodate my two teenage boys. Front desk staff was very friendly and helpful. Morning/ breakfast staff went out of their way to make sure we felt cared for.

We stayed here for three nights. the room was spacious and the staff was friendly. They have cookies in the lobby :-) everything was clean. My only complaint would be those walls or a little bit thin. We didn't participate in the free breakfast but noticed the area was clean. There was one day that our room wasn't cleaned but we were in it when the housekeeper came and she never came back.

I use this hotel every time I visit my Chico State student. Close to the university, updated property, comfortable accommodations, a great night's sleep, great breakfast, and friendly staff. The price is affordable, too!

I recently stayed at the Best Western Heritage Inn in Chico for a business trip. It was clean, had computer access and a simple breakfast that was included..I was pleased with the facility and the staff were wonderful. I will be back.

I got this room on a deal with Priceline. I've had decent luck in the past and I'm on a budget. We stayed here for my daughters move in. I was so disappointed. We checked in late, so perhaps all the good rooms were taken? I read some reviews and this can't be the same place. Room 117, smelled like smoke (with a big no -smoking sign), dirty floors, dirty furniture, out dated, tv did not work. I'm going to complain to Priceline. The best part about it was the nice kid who checked us in. We also went for a swim in the pool, it was clean, but no towels. The hot/cold water didn't work right in the shower. I will never stay here again. Sad since my daughter is a freshman and we have a lot of visits coming up!

Great value, excellent staff! Enjoy breakfast being included, clean rooms, friendly, helpful staff. Felt like their was a genuine concern for me and a desire to acvomidate my needs from the front desk yo house keeoing!

This quiet hotel is about a 5 minute drive to Enloe hospital and downtown Chico.It is not far off of Hwy 99, but the road noise was not a problem in the room we stayed in.It was comfortable and the staff was friendly and helpful.The breakfast was varied, well presented and plentiful.We felt the price was reasonable for the service, condition and location of this hotel.We would stay here again and recommend it as well.

Everything about this BW is better then the others, The rooms are nice, Cleaned very well daily, You know how some of them always miss something cleaning, not this one. And the breakfast are so much better then other BW's I've been, They really go the extra mile here.

I stayed August 2-3 and have to say that although I normally stay with a different hotel chain, I'm incredibly happy I stayed here. Each desk clerk that I dealt with was very professional and friendly, the room was very clean, spacious and updated. I will definitely stay at this hotel again over the brand that I normally stay with.

My husband, two daughters and I stayed here for one night. The staff is super helpful and kind. We liked that rooms were so spacious and in the heat of July we were able to cool the room to 68 all night! What a treat! The breakfast in the morning was incredible, waffles, eggs, sausage and much more! My baby had me up at 5am and Denah the breakfast worker was so accommodating. She saw my hands were busy with my baby so she served my 8 year old a waffle, juice, whatever she wanted. She was above and beyond with her help and service. The only reason I didn't give this place 5 stars is because of the location.

I always try to stay at the Best Western when I am in Chico visiting family. I've stayed at most of the hotels in town and BW has the most consistent service, plentiful complimentary breakfast, clean rooms and comfortable beds. On my last stay, I had my 90 year old mother traveling with me. As you can imagine, this can be a real challenge. The staff went out of their way to accommodate her myriad needs from extra blankets to a railing for the bed, they made her feel so at home. One employee even washed my SUV as I was checking out, when he saw me trying to clean the windows with a rag and bottled water! Such a great and caring staff. I highly recommend this hotel.

Good breakfast and excellent WIFI make this a place for a night or two in Chico. The outdoor pool is shaded in the afternoon. Ample parking and walking distance to a movie theater, a few fast food places and a two mid-priced restaurants. While the hotel is located with easy access to the freeway, getting in/out of the hotel can be a bit tricky as the hotel entrance is on a busy street and not at the street address of the hotel. Our GPS took us too the street address which turned out to be a road the was accessed from a mall parking lot. There needs to be better signage.

With warm weather blackout shades are the way to go, luckily this hotel has em keeps your room at a 60 degrees all night long. Nice entrance with great working wifi. D9d not hesitate to stop at a best western where the points count.

This was my favorite hotel out of our whole vacation. The room was clean and large. We asked Justin for an upgrade and it was given because of our rewards membership. We just relaxed while there because we'd been traveling all day. The beds were comfortable. We went to the breakfast room and enjoyed a good breakfast. A lady that worked (Dinah?) there gave us two cookies wrapped up for our granddaughters to enjoy later.

This hotel was clean, well kept, quiet, great breakfast (they actually changed up the menu for the next day), nice beds and pillows, easy freeway access. I had a satisfactory stay here and highly recommend this hotel.

Nice remodeled property. During this time they increase room rates by 300% PRE-PAID FULL IN ADVANCE. Certainly, they should have chosen an alternative date to replace the entire porte cochere surface and other construction during the busiest time of the year (Chico State Graduation). Did not replace my bed sheets, bath towels, drinking cups nor vacuumed my one room.. Housekeeping totally failed to clean my other room!

Although very near the freeway, our room was very quiet. The hotel is attractive and clean. The bathroom sink was on a section of the room, which allowed for one of us using the toilet or shower, while others brushed their teeth, etc. On the other hand, the tooth brushing could wake someone who was sleeping. Friendly staff and a free breakfast, which was perfect for our ravenous 16 year-old son. There were little flaws, like peeling paint on a door hinge and a slow-draining tub, but we had two QUEEN size beds, where most hotels have two doubles. That little extra space made a lot of difference and was worth one peeling hinge.

overall excellent service! friendly and wonderful support even Chuck the grounds keeper went out of his way to make sure I was comfortable and had everything I needed! Love this place! It gives me a warm and fuzzy feeling...everyone is so friendly!!

Great hotel, traffic noise was a bit much. The hotel is located just off the freeway which is super convenient but also means we heard traffic all night. The workout facility was great, but limited options on equipment.

Great staff - smiling, helpful and welcoming. Good breakfast - normal breakfast fare with both hot and cold options. Clean rooms but, water pressure seemed to be a little low. Have stayed at hotl before and sometimes parking could be difficult. Hotel is clean and to some (very important) it is animal friendly.

Tucked away behind Kmart, but great service, clean, and kind staff. I never stay anywhere else when I visit my son up in Chico. Son attends Chico State so I'm there pretty often. Rooms are beautiful, breakfast is good. They bake cookies at night for guests which is a nice touch. Overall excellent stay.

Enjoyed my stay at the Chico Heritage Hotel. Clean, updated accommodations, friendly staff with value pricing..Nice amenities. Each day a nice full breakfast, business service and fitness room. Highly recommend this property.

Newly Remodeled Interior. New rooms interior, lobby, breakfast area, and workout room. Clean, very nice rooms, and the breakfast offerings are much better than some of the other ones we've seen. They have on-demand coffee, juice, hot water machines for drinks anytime of day. Overall, a very nice facility, and the staff is very efficient and personable. Highly recommend for business or leisure.

The hotel was very clean and comfortable. The breakfast area was kept clean and the food items were kept full to allow for the flow of guests coming in/out. The staff was very helpful in providing places in the area we could visit and also provided directions. The room was very quiet and clean. The hotel looked like it was recently remodeled. Overall, we would definitely stay here again if we are in the area. It is close to restaurants and old-town Chico. Definitely a great value!

The hotel value was excellent and the room was large. BW should continue to inspect and correct was is not working such as the bed, shades, and heating. Otherwise, service was excellent and staff are friendly and helpful.

My family and I stayed here Jan 19-21 for a funeral. We booked 3 rooms and the service at check-in could not have been better. The property may have been recently renovated. The rooms were extremely clean, spacious, and attractive. Modern furnishings, beautiful walk-in shower and a comfortable bed held true for all three rooms. The breakfast is the standard pre-fabbed bacon, eggs, and make-them-yourself waffles, but the breakfast area was clean and everything was available plentifully. The location of the hotel is easy access to main thorough fares, and near many dining choices, to include the proximity to a local mall. This is a great place to stay in Chico and I would stay here again, hopefully for more pleasant reasons.

I was driving and getting near exhastion when I stopped to book a room using an online travel service. I was so tired I accidently booked the wrong night. Upon arriving Brandon the counte person and his superisor put me at ease. They took good care of me and told me how to get my money back without incurring extra fees. Brandon contined to impress through out the night with greetings by name as wll as accomodating my guest who came a little later. The over the top customer service is why I like Best Western but Jenny Kincaids crew really seals the the overall positive travel experience

Good place for the price, good location close the University, downtown, Bidwell Park & Mansion. All must things to see in Chico if you have the time. The hotel is just off Hwy. 99 easy to see, not a easy entrance, you'll see, be careful.

We had not expected to be in Chico over New Year's Eve, but an emergency stop at a wonderful veterinarian hospital (Valley Oak Veterinary Center) nearby led us to the Heritage Inn. The attentive and cheerful staff, the large and well appointed room, the tasty breakfast with a variety of dishes, and the nearby shopping centers and Pour House Restaurant and Lounge created a better than expected stay over.

Had first floor room with convenient access to back door and across parking lot to lawn area. Liked the new breakfast room and updated décor. Breakfast choices were great! Also got to read USA Today. The computers in the lobby were helpful as mine stopped working

This inn is very well appointed, has a good breakfast, nice rooms and is conveniently located near restaurants and tourism sites. It was quiet and comfortable. Highly recommended for a stay in Chico. We were there on a trip to treat our older grandson to a 25th birthday dinner and visit old friends. Very pleasant stay!

Located freeway close. Very convenient for visiting our family. Have stayed at this motel in the past and will continue to do so. Staff was quite friendly and helpful. Breakfast is included with the room which is a plus in my book. Remodeled lobby and breakfast room which has added to the appeal of this motel.

We stayed at the Heritage Inn in Chico on Thanksgiving night, and we'd definitely stay there again. Someone said soft mattress, but our mattress was firm enough for my bad back. The room was nicely furnished and the bathroom was clean with a great shower. We enjoyed the hot breakfast that was included.

Although it is tucked in a corner behind K-Mart, this BW is excellent. I've never had a bad stay here and stay here pretty regularly since my son attends Chico State. Breakfast is decent. Rooms are clean and nice. No qualms here. Great stay.

While this hotel is next to the freeway, it was surprisingly quiet and recently remodeled. The breakfast was good (layout of the food and having to climb over other guests to get to it was problematic), but the rooms were clean and the beds comfortable. The area is less than appealing with some odd folks hanging around the parking area at night whom I did not believe were guests (homeless), but the parking area was well lit and overall a very comfortable location.

Great place to stay. I always stay each year I come for a retreat. It's always clean and the staff is extremely helpful. When and if there is a concern, they correct right away to my satisfaction. Great price for the location.

Staff was amazing. Room, not so much. Cramped bathroom layout, and the beds were NOISY! They are apparently wrapped in something that crinkles very loudly when you move. Very annoying. The beds are very hard, and the pillows are neck-breakers. Bring your own.

Having driven across the U.S. we found that many Best Westerns are great. This one is not. Mattress too soft for my back. Air system too noisy to leave on. TV useless. Otherwise, good value, clean. Chico is a great little town to visit and walk (in the Bidwell Park.) Next time we go will look for a BNB.

Still some remodeling on going. Bright new lobby , some new paint smell , clean rooms , comfortable beds but bed did squeak when say/ layed on, nice breakfast with hot and cold items (bacon, yogurt, ...)

Met for a girls High School Reunion. Had a blast with my friends. We really enjoyed being in a large room that we were able to visit in and not feel crowded. Having two king beds in the family room made it very comfortable for sleeping arrangements. Would definitely stay there again.

While the upgrading and work has been ongoing at the Best Western Heritage Inn in Chico, the transition has been worth the construction mode, as the hotel is all cleaned up with fresh paint, carpeting, new furniture and beds. The breakfast area is now larger than it was prior to the construction, and the breakfast food is varied and plentiful.

Easy access from the freeway. Very clean and spacious room. All the staff was friendly and helpful. I would not hesitate to stay here again. The breakfast was good with a very good verity of foods to choose from.

Nothing fancy, but was a nice hotel to stay at, the breakfast was great and the staff is friendly. The hotel was under remodel when we stayed so things were not open like the gym and the pool. Overall it was ok

Good quality BW hotel. Friendly staff. Clean spacious rooms with comfortable beds. Breakfast could be better. Lobby being remodeled during my recent stay. Surprisingly quiet even being located by a busy boulevard.

I recently was in Chico for b uisness and stay at the best western Heritage inn. The staff there was AMAZING. The breakfast was great and the rooms where stylish and comfortable. I give my stay a 5 star rating.

The hotel was clean and updated with helpful, friendly staff. Although the interior was under construction, the lobby and guest areas were free from obstructions and noise. I would definitely recommend this hotel!

Despite remodeling, the staff and amenities were very good. I was glad to see hospitalities extended to fire fighters during the fire storms including the Cherokee Fire. I will probably stay here again.

We were on a 3 week pleasure driving trip from Southern Calif. to Gig Harbor, Washington and back home to visit friends. We were staying 1 night at a time. This hotel was very nice, friendly employees, comfortable beds, quiet for sleeping, and good breakfast to start the day. Everything was ready for anyone who would leave early for their early departure. The check in and out were very easy. The town is wonderful with many places to ear dinner or lunch.

This is hotel is going through a remodel, the rooms are clean and the beds are new. Staff are very friendly and helpful. I never stayed at a Best Western before, but I may change that now. If you need to stay somewhere this is the place, shopping and restuarants a in close walking distance.

There was major construction mess in the lobby and breakfast areas. No compensation was offered on room rates for having to deal with the mess. The rooms were nice but noisy because of construction. Outside area is not that pleasant to look at. Very disappointed in Best Western.

Would have been a great hotel only the beds are very old and wore out. The employees are very nice. There doing construction in hotel so little dirty in lobby but thats understandable will stay again if the beds are changed out

Came to visit my daughter in college... everything was good. Service was satisfactory, the internet didn't work as well. Never able to log on, that was disappointing. Hotel lobby or food area was in renovations, but staff was very helpful.

Nice room, friendly staff, centrally located. Great place to stay for business or for a getaway weekend. Front desk staff is courteous and friendly and helpful, a pleasure to stay with. A great value for your money.

The staff and management go out of there way to make our stay pleasant. They are very friendly and helpful.. When asked, they will give you local places that have great food and entertainment that only locals know. They are rock stars in there industry..

The breakfast was okay but the hotel is going thru renovations so it's kind of hard to judge. The problem we had was being woke up real early in the morning both days of our stay. The TV also had issues. with the picture that kept scrambling. For the price it was only average.

We had a very nice say. We were visiting a friend who was in the hospital so we received a discount and the front desk receptionist was very polite and friendly with check in and check out. The room was very clean, nice and quiet.

Since my travel and accommodations are scheduled through my company I never know what to expect when arriving at a new location. When I arrived here I was happy to see that it's location was convenient with many eateries and stored to shop at were within walking distance. It's exterior is well kept and nice, the lobby is being renovated so all of its features were not available to me however when walking into my room i was impressed to see one of the better if not the best room that I have had the opportunity to stay in since my accommodations are made with a reasonable price range this hotel far exceeded any of my expectations the linen was new, complimentary items were abundant the shower was impressive with a simple yet beautifulclear glass shower door the room was big and even included a wet bar with microwave and mini frig. The staff was extremely courteous professional and outgoing. My best so far! I recommend this place to anyone visiting Chico CA. Thank you Staff for doing such a great job!

Hotel staff was nice, The room and room amenities were nice. Only one shower door opened making it hard to set the water temperature. Hotel remodeling was on going so the dining area was not available

The hotel is under renovations and the lobby and stairwells need it. It was great to see the hotel being used many firemen fighting local fires and evacuee's of the fire being housed there. It was a great location for family from different states to meet up in one spot.

I really enjoy every stay I have at this hotel. I think they're the best place in Chico to stay (and I've stayed at many of the hotels there over the years). The rooms are nice, and there is not a better quality breakfast at any other hotel in the area. I highly recommend this place.

We have stayed at the BW Heritage Inn in Chico several times in the past with no complaints but we called to schedule a two night stay during CSUC graduation in May 2018 and they tripled the going rate. I had called with plenty of notice and was told to call back in one month only to be given the inflated rate after calling a month later! Beware!! I can't support a business like this!!

I would have to say this was the worst experience I have ever had at a hotel. My husband and I and our two kids stayed in a double queen room. The bed my husband and I stayed in was the most uncomfortable bed we have ever slept in. Felt like sleeping on plastic on the floor. Any time one of us moved in the room it would wake you up. (definitely, doesn't help that our son rolls a lot at night). My husband and I absolutely did not get any sleep!!!!! The hot tub, not even warm. Same temperature as the pool, cool. Disappointment after a long day or traveling and we wanted to spend the evening relaxing in a hot tub. We also got double charged! Another person by the SAME last name, but different first name, had made reservations for that night. Apparently, that person did no show up so they decided he was tied to us and charged my card for his room. They are planning on refunding my money. Said I would get it back in 24-72 hours. It has now been 4 days since I have called them and I still have got my refund back. Only good thing I can say about this place is that the employees are really nice and easy to work with and had a nice hot shower in the morning. Will never stay here again.

Ive never stayed at a nicer Best Western. This place is newly remodeled and looks brand new. The room was very clean and new. Customer service was excellent. The only improvement I can think of is to replace the swinging lobby doors to a slider to make it easier for those of us who have our hands full with luggage.

We stayed here on a business trip in August. Part of the hotel was under construction, so that was a bit of a negative (which probably will not impact future stays). The room was large and comfortable. The bed was comfy and everything was clean and working. The shower was attractive, but awkward - the only way to turn it on was to be standing in it so you have to experience an initial cold blast. I would stay here again.

itm was a nice place to stay the only think that was bad was breakfast it wasnt out at 6 am well some of it was that didnt help me we left the hotel at 615 so i got some of the good breakfast not all of it

This is the Nicest I have been at extremely clean and the comforts of Home Great folks work here!! I stay at alot of motels for work and this has to be my favorite place to stay for the hospitality and the smile of the very professional folks that work here.. Very safe, Clean place to stay I highly recommend

Thie hotel is a good location when traveling on highway 99. It is clean and comfortable and has all of the amenities that you expect for a hotel of this class. They were remodeling the breakfast area so it was not as comfortable eating in the lobby, but when the new area is finished, it will probably be nicer.

A nice clean room. A/C was noisy. No shuttle service available. Shower stall design requires you be in stall to turn it on. You get that cold shot before water heats up. Bed was very comfortable. Internet connection was easy and fast enough for my needs. Breakfast was about what you expect from a hotel nowadays. Staff was nice.

Positives: Friendly staff; Clean, comfortable room; everything in working condition etc. A normal Best Western, but nicer than a couple PLUS BW. Insulation a bit thin and it was a bit difficult to find... need better signs.

We stayed at the Best Western in Chico on the final leg of a week-long road trip through California & Oregon. The room was huge and the air conditioner worked great! The included breakfast was much more than we expected!

The staff was pleasant. The room was clean and the bed was comfortable. The location was centrally located with easy access to the freeway and the main roads leading to downtown Chico. Breakfast was typical of a hotel breakfast.

Be sure to work with Best Western reservations and not fall for the trap of dealing with a remote travel agent. I pulled up the website on-line and knowing the address and appearance from a previous visit to the area, I called the number associated with that icon. Apparently I received a travel agent, BW reservation desk. Long story short it took 45 minutes to make two reservations and when we arrived one was under my "sur name, first name", the second under my "first name, sur name". so again check in took longer than it should have. Learned my lesson.

For the price I found this hotel quite satisfying! Will definitely stay here again! The staff were friendly and helpful, the free breakfast was great and the room was clean and comfortable filled with all the essentials. I really liked the coffee station in the lobby, as well as the lemon ice water always available!

Great hotel!! Great breakfast! Wish there was a bathtub in the room. Loved that there was a Kmart next door within walking distance. The pool area was a little small and next to the freeway. Wish it was around the back of the hotel.

I spent the night in Chico for an early morning meeting the next day. The hotel is undergoing a much needed renovation on the inside. The rooms are nicely decorated. I did have to wait about 15 minutes along with 3 other guests when checking in around 6 pm.. No one was at the front desk and no one was answering the phone. The clerk seemed irritated that anyone was there. The location is just off the freeway, not the best area in Chico. Many other newer hotels in Chico to choose.

Stayed one night prior to a Chico visit. Great hotel for the price. Close to everything, restaurants and shops and the Chico mall. Would definitely stay here again. Very clean and quiet and everything worked well.

A little hiccup in the beginning with room. But was very happy with next room assigned. Very comfortable, great breakfast. Unfortunately the bathroom was for the handicap, and the shower heads very low.

The best BW I have ever stayed in. New rooms and Appliances, phone chargers for all types of phones, car chargers for electric cars. 3 restaurants Truck and rv parking. Swimming pool, clean a very friendly staff.

Disappointed in the breakfast as items were not being monitored. Scrambled eggs not replenished as was the coffee. Had to mention to the desk clerk. Also, the TV reception was not the best...remote hard to operate and the volume was low. Had to contact the desk clerk due to the fact that the TV was not working. A new TV was brought to our room and the volume was low. Reported it to the desk clerk - not remedied. Next morning when we were checking out, the desk clerk mentioned that the volume was low due to the manufacturer.

Ground floor room, had to vacate due to skunk smell They would not refund our money Shady characters roaming the hallway Clerk was rude Very bad example of a Best Western - they need to change to NON SMOKING

This Best Western was very clean, the staff was friendly and helpful, the breakfast was absolutely wonderful, and check-in and check-out was quick and easy. It is close to the freeway but is very quiet and close to restaurants and shopping.

Knew that the hotel was being renovated so not quite sure what to expect. Had no trouble with construction noise. Very close to highway. Kudos for bathroom redo--no tub! Love that you don't have to climb over tub.

During the spillway evacuation we were forced out of our home. Thankfully we were able to find a room. The employees were happy and helpful, the breakfast was nice...bacon,eggs,ceral,fresh fruit, ect. The room was clean and stocked well. Also, we took advantage of the pool area with Jacuzzi...how relaxing!!!!!!!

I was greeted by a gentleman who asked me if he could help me! (I had luggage with me the only person in line. So I assumed it was obvious by the visible baggage) No "Welcome to the Heritage Inn" The hotel is going through an upgrade, apparently the rooms have been modernized already, but they smell of damp and mold. The beds are aged if they are not old they are cheap and nasty. TVs didn't want to work properly the Gym was closed. Breakfast area is next to the reception. I checked in late afternoon and there was food still stuck to the Breakfast counter. The A/C Heater in the room is so loud you are not going to sleep through that. That's if you can get away from the traffic outside Hotel is right on a busy road - freeway and off ramp take ear plugs. Surrounding area is awful. K-Mart is next door with Pan Handlers and Druggies hanging out shouting to passing cars. The entire shopping area is run down and dangerous.... My advice if you happen to end up here. Go to your room lock the door and stay there until you check out.

New upgrades to appearance were great. Beds left a lot to be desired. They are still working on construction so it is noisy during the day but is fine after 6 p.m. Having the breakfast room in the lobby is a little off-putting - was much nicer when they had a separate room for the breakfasts.

This hotel is currently undergoing renovations. I was greeted by the receptionist (Only person in line with) How can I help you!! Well I am no rocket scientist but I would of thought this was obvious with a suitcase by my side. Right on the freeway so very noisy from any room. There are local stores but run down and The Trader Joes has closed down (Go figure) If you visit K Mart next door beware there are pan handlers and druggies outside the front door. My suggestion would be even if this hotel was turned into a 5* Resort the location will never attract people who are more comfortable in a 3* PLUS hotel location. The Gym was closed the TVs were not working properly. Rooms smell of mold. If you end up here lock your door as soon as you get in and don't leave until check out.

My daughter goes to school at Chico State, and we have always stayed here. The hotel has a great discount rate for parents of students. It's in a great location right off the 99. Close to downtown Chico

Hotel reservation through Booking.com couldn't be confirmed at the hotel the night before, and again at check-in. The problem was straightened out, but the hotel wanted to charge me a higher rate than was confirmed. That was straightened out, but a $2 tax was added to the bill. Otherwise, excellent stay.

Don't let the outside apperence fool you, like it did me, at first! The room was amazing and provided the best comfort! I was very impressed with the inside of the hotel and rooms! The bed was comfy and the room was very clean.

I have to say based on previous reviews I was nervous walking in to this place. The only reason I booked here is because family members were also staying. With that said, our stay wasn't horrible. But yes they are remodeling and we had a newer room on the lower level. My family members did as well. Overall, the rooms were fine and we had no issues. The morning breakfast was little to be desired but I suspect it is because they are remodeling the breakfast area (currently it is served in the lobby and very small.) The hot tub was hot (that's a plus!) The only negative I would say is that the hallway on the bottom level smelled like cigarette smoke – BAD! Of course the rooms were non-smoking so I'm not sure if it was floating off another floor but it was pretty strong. However, you couldn't smell it in our hotel room so I was happy about that. Oh… and you are within walking distance of a Dutch Bros. coffee… MAJOR PLUS!!!

This hotel was just fine. I think it will be great once they finish the renovations. Nate was fantastic upon check in, he helped my son get hot water for his tea, was very helpful when my printed coupon card from my email was missing some info, we felt very welcomed! The rooms are clean, neat, and tidy. The breakfast had bacon, which was yummy. The breakfast potatoes were too strong of spice. It wasn't an extensive breakfast but perhaps a temporary location during renovations? The WiFi password in the welcome book didn't work. All in all we would stay here again.

Stayed here for Christmas holidays to visit. Surprised to see how run down this place is. It offered breakfast but we passed on this as it smelled bad in the dinning room. Decided to eat out. Also surprised to find out that they have no exercise room. They will give you a voucher for a really nice place across town. Lucky I know the town and was able to get there in about 15 minutes...feel sorry for those who don't know the town.

This hotel was terrible! Location to downtown was great. We pulled up at dusk and the place looked pretty clean on the outside. The lobby was OK. When we had moved into the room it all fell apart. It had been a smokers room at some point and they have tried to cover up the smell with some kind of 'air freshener' that eventually almost made our eyes water. The carpet was filthy and we decided to not remove our socks. The bed spread had a very questionable feeling to it so it was removed before sleep. The bathroom had only been given a quick swipe with a mop (maybe) and was also filthy (just imagine the worst). Total Yuck! We had driven a very long day and my wife had a miserable cold and we just didn't have the energy or where with all to pack up and move on. Under normal circumstances we would have turned around and been outa there as soon as we walked in the door. Don't stay here!

Average hotel that is overpriced (should be about $75. a night). The desk clock was 55 minutes off, SHOULDN'T THE MAIDS MAKE SURE IT IS CORRECT? The shower drain was clogged so you stood in ankle deep water, bathroom amenities (soap, shampoo etc.) were very cheap and reminded me of Motel 6 when they were $6.00. Funky little coffee pot in the room. The breakfast included was a joke, small breakfast room, very meager food choices and powdered eggs. For the price charged they really need to upgrade what is offered. I'd find somewhere else to stay. One more thing. A family friend staying in another room said the hotel manger walked into their room unannounced at 3 PM while they were taking a nap!

"Tapping" sound in the wall between rooms during the night. Comfortable bed, quite air conditioner, clean shower, plenty of hot water/decent towels, adequate TV viewing options, Quiet Breakfast....Dining room was small/crowded. Scrambled eggs, bacon, waffles, cereal, bagels, coffee/juice, etc. Felt accommodations were "slightly" over-priced but being that we were on only one night of business, it was "bearable".

Chunks of chewed up strawberries on the carpet and under beds upon arrival, yuck. Also found some food or ? in extra drain spout in sink, house keeping would probably have had a hard time seeing up, but I am short, so saw it.

My only place to stay when in Chico. Easy to find. Road noises are not a problem - Tucked away from a lot of extra traffic. Very comfortable. Breakfast staff are extremely efficient. Help is available quickly for whatever need. Amenities are very well attended to.

We were on the 3rd floor, for both nights we were there the ice maker is broke, the pop machine empty, the elevator out of order and hotel needs some obvious updates, corridors are dark, carpet dirty in areas. On that note, the bed was comfortable, friendly staff, clean room.

I stay at BW hotels regularly for work. So I'll list the good and the bad. Good: -Seems as though they are slowly remodeling. Their were workers on the third floor making replacements, and also saw new air conditioners being installed on the first floor. -Decent rooms. Beds were ok. Microwave. Fridge. Decent television selection. Updated lamps. Bathrooms was clean and free of hair(s). -Comfortable beds, pillows and sheets. -Internet worked just fine. Bad: -Elevator creeped me out! It was loud and seemed old, so I used the stairs. I was on the third floor, no big deal! -Hallways are not welcoming. If you've seen "The Grudge" you will understand what I mean. There is an unpleasant mildew smell along with it as well. -Old Air conditioning unit. There is also a gross sock, fork, and a few other things hiding behind their old AC unit. There is also hardly any control to regulating temperature. It's probably 10-15 years old. -No AC in the hallways. You will sweat just getting to your room! -Staff was not welcoming, The guy at check-in had no personality. I know the hiring process can be difficult, and maybe he has good qualities that I missed out on. But interesting hire. The location is decent, with it being right off the highway. I didn't get any loud noises at any time of the day. It was suitable for work. Location might be sketchy. Yes, It is located next to K-Mart. But the Grocery Outlet is actually very nice inside. There is a Trader Joes within a close distance, and lots of good food choices within close distance as well. At $80-90 a night, I think you get what you pay for. If you want something a little more upscale, then book that room. With needed upgrades this hotel will get to where it needs to be.

I've stayed here since before it was a Best Western property (20 yrs) and it really deteriorated and I stopped coming. BW has refurbished the rooms, upgraded the breakfast offerings and keeps the place clean and well maintained. Centrally located. Staff friendly and helpful. Facility is competitive with other chain hotels once again and I've stayed in them all having family in the area.

BW Chico it's a good choice for a easy on, easy off lodging in Chico. We were just passing as found this hotel. It's clean, large rooms and great staff. Very comfortable beds. A bit dated, but a good, reasonable choice. I would recommend this hotel.

Traveling and this hotel was right off Highway 99. Derek checking me in, he was fast and friendly. The halls looked alittle dated, but the rooms have been redone by the looks of them, Room was spotless clean and modern. I did not eat breakfast, as I left very early so cannot comment. If your travels take you to Chico, this hotel should fit everyone's needs

I have stayed at this hotel multiple times over the years. I always have a pleasant stay. The hotel is clean, quiet, comfortable. There is plenty of parking, the internet works great, great water pressure in the hot shower. The staff is very friendly and helpful. It is next to the freeway but the rooms are quiet. The big rooms have a frig and microwave. I have never tried the breakfast. I always sleep great!

I detailed this bad experience already in this survey: Dirty Room, bad odors bathroom fixtures outdated and not working internet so slow that it "crawled" safety = fire detectors that blinked and buzzed, but didn't work phone that did not connect to front desk for complaints or any reason, I had to use my cellphone to get any help. ...... and the list goes on and on!

The hotel was very clean and quiet. Next to the freeway but could not hear any noise. The bed was very comfortable and the room was very large. The staff was very pleasant with very little wait. Breakfast area had plenty of seating and the staff kept up with the pace of the guests.

A nice place to stay in Chico. Location was centrally located and easy to access the highway. Although an older hotel the rooms and decor were nice. No issues experienced and the desk staff were very helpful. Breakfast set-up was somewhat awkward and I think they must've had to change the location from where it was normally served.

I was in Chico to visit family and I had some BW pts and my usual place was not available so I stayed here. I knew I made a mistake when I drove up. I thought well its only 1 night, so I checked in. The front desk staff was extremely friendly and helpful. I noticed some renovating being done, the place needed it desperately. I put my luggage in the room and went to visit family. I came back, was disappointed to see the tv did not have HD so I played with my computer and went to sleep. Later the next day I realized I had been bitten several times by bed bugs. It can take quite a while before you know you've been bitten. I called and notified whoever answered that I was in room 306 and was bitten by bed bugs and they replied " I will notify management" then click. I notified BW customer service and she opened a file and said they would get back to me within 7 days. As of this writing nothing

I stayed one night, August 3, 2016, and woke up to find my windshield had been smashed and my radar detector stolen. Management took 4 hours to clean up the glass shards after I notified them of the incident. The manager said they took no responsibility for their parking lot and wouldn't even comp me for the night. The hallway stunk of stale cigarette smoke.

this was an older Best Western Hotel ! We were in town because my sister was in the hospital ! front desk was very nice at check in ! room was adequate ! but the carpeting is so dirty through out the hotel ! our room had a bunch of black stuff all over the carpet ! looked like grease ! Breakfast was good

Excellent care at check-in. Received discount because my daughter was attending Chico state. If you include the price of a free breakfast for a party of five my stay was half what I would pay elsewhere with no breakfast. Would definitely stay there again. Didn't check out the pool. Despite it being near a freeway I did not have any noise from it.Very quiet rooms. AC worked good. Beds very comfortable, always a pleasure to stay at any Best Western.

I have frequently stayed at this hotel for work. The rooms are always very clean and nice, comfortable beds, a decent breakfast and incredibly friendly and helpful staff that. I will definitely be returning here any time I come to Chico.

Right off the freeway. Room was perfect. Could not hear any outdoor traffic. Amenities were wonderful. Staff friendly. Just an over night business trip, and the bed and room made it feel so relaxing and comfortable.

I'd stayed at a more expensive hotel in the Chico in the past, but booked this Best Western on the basis of good reviews. The most notable thing I first noticed was the cleanliness of the room. It smelled fresh, the beds were beautifully made, and everything was spotless. The large t.v. was a plus, as was the microwave and refrigerator. All, for under $100 for a double. I can't think of a single negative thing to say about our stay. And the breakfast was just fine.

The family intends using this business again. We shop for convenience and thrift. Family members enjoyed the pool and security provided. Industry competition is besting this motel's breakfast selections and space. We appreciated housekeeping efforts in making us comfortable and welcomed. The front desk went out of their way to accommodate the family.

I like the location because it's within walking distance of many stores, restaurants etc... However, the interior of the hotel had a bit of a stale look and smell throughout. Definitely time to freshen it up.

Poor quality of rooms and overall facility. Rooms are average but when you are costlier than others, you should excel and be above average! Rooms that don't cool down, faucets that a herculean effort to start are just a few of the issues with the amenities! And then the smell of cigarette smoke in the hallways was very unpleasant!

Way over priced for product presented. Does not offer premium TV channel..breakfast is equal to low end motel offering. 140.00 per per night weekend. Shop around Chico..better quality elsewhere. Oxford Suites is worth the price with much more to offer. Best Western is a rip off.

The hotel room itself was well decorated and comfortable. There were two youth sports teams staying at the hotel which made it miserable for everyone besides them. Screaming, yelling, running in the halls until 1:00 a.m. The staff asked them one time to quiet down. Obviously didn't work. I spent over $600 on three rooms for my family and was sorely disappointed with our sleepless nights.

Staff are always attentive...clean, beds are soooo comfortable. Many pillows to snuggle with, as well. Several breakfast choices available. Easy off and on freeway. Close to every major thing you may need, including the movie house. Just love Chico...nice pool area.

If you really need a nearly smoke-free environment, the first floor of this property is not the place for you. Smoking rooms adjacent to non-smoking rooms, with large gaps at the bottom and side of door allowed smoke to filter into the room all night. Don't know the configuration on other floors.

I made a reservation over 2 months in advance because we have a dog. When we got there I was told our reservation did not include a dog. The employee acted as if I was lying and when I showed him that I did have this type of reservation he said that all the rooms that allowed dogs were gone. He had no alternative nor never even apologized until I told him so - and then it was not exactly sincere. It was so frustrating because he acted as though it was my fault!

The rooms were clean with good beds. The TV was fine. Breakfast was OK and sufficient. We had the bad luck of the carpets being cleaned while we were there. We had to hold our breath while walking up the stairwell. The hallways were fine. Very nice staff. Very welcoming and helpful...

Because of TV remote not available even if the staff tried to get a replacement but failed to work, water faucet need repair, and the morning breakfast just a total disaster and for a $150.00 I cannot give this anything but a poor review.

First things was it wasn't easy getting to the Hotel you had to go through Kmart parking lot. Check-in was easy the staff was friendly. The smell of cigarettes overwhelms you when you first walk in. Good thing the AC was on in our room so we couldn't smell the cigarette smell that was in the hallway. They really need to deal with that. We had to keep the AC the whole time or else we could smell the smoke in our room. Room and bathroom was very clean. Bed and pillows comfy, stayed two nights and had no big issues. Pool wasn't heated but they did have a big 12 foot hot tub so that was nice. Kids didn't mind playing in a cold pool. Font desk did offer us a pass to a local gym that had a indoor pool. That was very nice of them. Continental breakfast, was just what I expected and just what we needed. Had plenty to choose from. Lots of great restaurants and shops near by the hotel so that makes it nice. We had a great stay l. Besides the cigarette smoke not much to complain about.

We stayed at the Best Western while visiting our girls because it's close the Chico State. The location is great, the room clean, the staff was nice. Nothing noteworthy. We had a room with a king bed, it was the most uncomfortable bed we've ever slept on. Really hard like you're sleeping on a board. I still have a stiff neck two days later. I don't think we'll be staying here again.

Nice hotel and friendly staff. rooms were clean. The pillows were to hard to use. Just off the freeway. I wish I could see the sign better. neighborhood seems good. with average restaurants close by. Price was perfect for what we are doing. one night dinner, back on the road.

The only drawback to this hotel is that it's a little tricky to get into depending on which way you're driving on Cohasset. I ended up driving behind KMart the first time I came in! Not the best view...... Other than that it was a great place to spend the night. Check in was fast and easy. I had requested a handicapped room thinking this would assure us a ground floor room. The only one they had was smoking and I'd rather climb 3 flights of stairs than stay in a smoking room. They quickly fixed that problem giving us a regular room non smoking on the ground floor. Parking was close to the front door. There are elevators. The room was very clean including the bathroom. It was equipped with a large soaker tub which would have presented difficulties for anyone with physical problems. There was a microwave, mini fridge, ironing board and iron, hair dryer and coffee maker. The only thing I missed was a magnifying mirror. I didn't notice any extra blankets or pillows but the bed was comfy and well appointed without the nasty bedspreads many places still sport. The free breakfast was typical of most hotels that provide this service....very adequate unless you require eggs, bacon, or pancakes. They did have a waffle maker, yogurt, dry cereal, Danish, juices, toast, bagels, and of course coffee, tea and hot chocolate packets. Since we will be going to Chico on a monthly basis, we will be staying here again.

The hotel is dated and has a musty old smell when you walk in. The bathroom wasn't clean and their was hair on the floor in the bathroom. The overall appearance is dated. Ive stayed at a lot of Best Western Suites in the last few years and this one was definitely the worst. A lot of homeless people in the area as well. Hard to get to when you get off the freeway.

I should have paid more attention to the TripAdvisor reviews… your fellow travelers are telling the truth, but our experience was probably worse than others. This place is terrible. First off, we booked the room directly over the phone and trip advisor had it for $10 less. I couldn't really hear the reservation agent, and thought she said $88 but she said $98. This is WAY TOO MUCH TO PAY FOR THIS PLACE. I can't say enough bad things about this place. It really is that bad. Here is a list: 1. Staff is somewhat surly and arrogant. No smiles, no welcome. Clearly unmotivated and not happy to be at work, which reflects the management. Can't blame them… the lobby smells of mildew, the lighting is dungeon like… very unpleasant place to work. 2. The rooms are dingy, dark, and we stayed in a pet room and paid a $30 premium, ostensibly because "they do a deep cleaning whenever a pet stays". That's a lie, I spoke to housekeeping and they don't do anything different. The result is that the room stinks of big wet dog, and I find it offensive to pay extra for a room that smells. 3. The mattresses are TERRIBLE. When you sit, lie, or move, they make a terrible crunching grinding noise. I'm not kidding, its really really loud because the mattresses in the place are shot. The front desk says they are in the process of rotating out mattresses. To hell with that - I want a mattress that doesn't wake me up if I change positions. 4. That really doesn't matter, since they park pet owners across from the huge Coke machine and ice maker that cycle on and off all night. The half-inch gap under the door ensures that you'll hear this ALL NIGHT LONG. Forget about getting any sleep. If you are interested, the Icemaker has 42 minute cycles, a 5 minute discharge cycle and the coke machine compressor comes on every 30 minutes. What else do you do at night besides look at the alarm listening to this racket and hoping for karmic retribution to the owners of the hotel who do this to their customers? 5. Oh yes, then there is the freeway. Its the 99, and it is LOUD! You'd expect a large cinder block cement wall to cut down on the sound, right? Why do that when a broken down wood fence and chain link fence is cheaper? Who cares if you sleep at night? Chico is a party town, why do you want to sleep? 6. They have a pool! It backs up next to the freeway and I can't imagine a less pleasant place to spend any time beside trying to sleep in the room. 7. Breakfast is standard BW fare… except in the ultimate proof of how CHEAP these owners are, the LOCK THE DOOR IMMEDIATELY AT 9AM. I asked why that is, and I was told by an obviously unmotivated staffer that they do not want to feed any guests if they don't have to. I asked for refund for the night, before realizing I had paid more than I had expected due to the phone issue, and when I tried to argue that I should have paid less, the front desk manager basically stonewalled me. Far more alarming is that the Customer Service department at BW did the same, which has SERIOUSLY reduced my enthusiasm for this company. I really only ask for three things in a hotel: 1. It is clean. 2. It is relatively quiet. 3. I get a reasonably good night sleep. That's really all I want. I don't need french milled soaps and massaging shower heads. I just want these three things. This placed delivered NONE OF THESE THREE. There is a MOTEL 6 across the freeway. Given the condition of this place, it will be no worse than here, and it will be half the price. I will NEVER stay at this place again, and BW Corporate has a SERIOUS PROBLEM on their hands with these owners… they have damaged the brand in my eyes, and neither entity seems to care. Pity.

It's not the fanciest hotel but after a long trip the bed was soft and inviting. Pillows were fluffy the way I liked them, the sheets smelled fresh and clean. In general the whole room was clean and spacious, even though I spent one night I had a nice quite night, plenty of parking. I would stay here again

I have stayed here several times over the last few months, for the most part I haven't had any issues. Last week when I stayed here I asked to have a room that was not so far down the hall. The previous week I was put on the third floor, next to the ice machine (which is very loud), at the far end of the hall. I had to walk past several open occupied rooms to get to my room, which made me very uncomfortable since I was traveling alone. Mid evening one night someone tried to open my door, which only added to my uncomfortable experience. I asked last week to stay in a different room that I would feel safer in, closer to the entrance. They were not fully booked as I could still book other rooms with a bed choice. The man on the phone said that would be unlikely, no real explanation given. I was given the room next to the one I stayed in the previous week. I followed up with Best Western customer service, mainly because I felt like my request was just brushed off. I was basically told that because I booked through Priceline that I could only have a certain room, which I find silly because if a business has the ability to provide accommodations to make a patron more comfortable I think they should do their best to make this happen. Customer service maybe? Anyways, I just found the whole experience irritating. I would have given this hotel a much better rating but because of the poor customer service I don't think this hotel is worth staying at.

I have stayed in a lot of Best Westerns and this location is due for a remodel. Maybe it was just my room but it was not the really nice, clean room I have come to expect from this chain. First the good stuff, Great bed & pillows, soft thick bath towels really nice.Big flat screen TV with lots of plug in spots for charging & two count them two desk tops to work at in the big room. Hotel is at a good location to walk to good food and shopping for almost anything you need to buy. However, My room smelled of musty smoke. So bad it was that my clothes smelled that way the next day after leaving. The clock radio was broke. The carpet in the room was dirty so was the outside hallway. The bed skirt on one of beds was dirty and worn out with frays & holes. The night stand draw was broken and did not slide in all the way to close. One of the light bulbs on the head board wall mount units was shorting out. I played with it and got it work but not a good feeling to play electrician. The electrical plugs on these wall mount lamps were loose when you plugged in your device. The same loose plug in feeling was occurring on the table top electrical plugs too. It was so loose I don't know how it charged my phone up but it did work. This can cause a short in the device. I was worried but they were sold out so no chance of changing rooms. Room has a microwave and small refrigerator but the fridge has no freezer unit. I had to leave my blue ice packet at the front desk but they were happy to refreeze it for me over night. All the staff I contacted were nice. On top of all this was the solo elevator. The door slammed shut with a loud noise, had no or poor ventilation, was warn on a cool day and smelled less than pleasant. I'm thinking it is time for a remodel or sell it to Motel Six. Sorry but these are real observations that bugged me so much I made notes for this review.

Overall it was a nice experience. Would have like a hot breakfast. no eggs or sausage but breakfast had the rest of the fixins. Didn't see a gym room but didn't ask for one either. Clean and comfortable.

My daughter goes to the university in chico and we always stay at this Best western. The rooms are very clean, affordable and close enough to other amenities. the continental breakfast is good and has a good selection if you get there early of course.

We have stay at this hotel 3 times. We like this hotel and it is easy to get to the highway . It nice and clean and the hotel staff is very friendly, the breakfast is nice. We will stay at this hotel again

This property has large rooms with fridge and microwave. I slept well here and had plenty of space, although the furniture could use an update. The breakfast is very basic. There is a nice shopping center and movie theater nearby.

The room was clean, the staff was friendly. It seemed a bit Industrial, but overall it fit my needs. I wouldn't really call it a romantic getaway place, but, basic. It was quiet and allowed us to sleep in and the heater and ac both worked well. (Yes, we used both!)

This was my second multi-day stay at this motel in the past year and both times I have had problems connecting with the Internet in my room. I told the front desk and they replied they would contact the service provider, which was no help to me as my stay was for two days. The poor Internet service might effect my decision to stay there in the future. Otherwise, was a nice motel.

Our dogs love this motel; we stay near one end, close to exit door; there is plenty of grassy area. Now if I could train my owner to bring "treats" from the breakfast room -but they eat every thing, must be too tasty to not finish.

Excellent facility, wonderful rooms and a delightful and helpful staff. I have stayed at this property for years and each time I get the very best service and value. The rooms are lovely, clean and I cannot say enough positive about this property. I would like to mention though, this part of the survey is too long as it is hard to type over 200 characters. Again, great stay, staff, breakfast the prior times I enjoyed and everything could not of been better.

Friendly staff, clean and comfortable rooms, a pleasing experience! We arrived early and were able to check in with no problem. It is located right off Hwy 99 and only a few minutes to Hwy 5. Forgot my phone charger and after two days was able to have them find it and get it back to me. Great service!

Very clean, safe, quiet and surprisingly well-appointed. Very responsive front desk personnel. Nice up-grade touches including thick, soft towels! Breakfast was more than adequate, several steps above 'grab and go'. Excellent location for access to downtown, the university, the hospital, shopping malls, etc.

The staff was very accommodating and they even brought a champagne and chocolates because we were celebrating our anniversary. They were also very helpful in helping us plan our evening in Chico .The rooms were clean, although they could use a bit of updating. Overall a great stay would recommend again

The hotel was good for it's purpose and the front desk staff was perfect. Breakfast on the other hand was disappointing and I have stayed at properties with less space, fewer rooms and only the front desk staff to serve that had a better breakfast. If they fixed that downfall, I would recomend to family and friends.

We find this hotel is consistently clean and comfortable. Breakfast is adequate but could be better. The location is perfect when we visit our mother at Oakmont. I would consider this over and over again. They do offer a discount for family visiting loved ones at Oakmont, but I just wish it was a little more as $99 gets expensive when you are staying several times a year and for 3 nights each time.

I will strongly consider staying at this hotel in any future travel to the Chico, CA area. It is convenient and close to where my oldest son lives. The room was nice and served the purpose. There were only three complaints, which I could not expand on in this survey. 1) the jacuzzi tub didn't work; 2) the toilet ran on after flushing and required me to "jiggle" the handle to get it to stop; the clock radio had preset channels which all sucked.

I would not recommend this best western to anyone. It has it's pluses but the rude desk clerks negate any positive attributes this place has. I have read the reviews & I see I am not the only one with this point of view. One of the rude men is the manager so complaints go no where. I have had jewelry stolen, expensive nightgown ended up in their laundry & head housekeeper refused to help. I was so mad (again) that I went & retrieved it myself by digging through their dirty laundry. I have many many complaints but the bottom line is this place is poorly run. it seems who ev er is the higher up has forgotten about managing this facility.

We stayed the night here because I wanted to take the brewery tour at Sierra Nevada Brewing Co. The hotel is a little hard to find as it was behind the stores in a shopping center. A little tricky if you're not familiar with the area. The motel is in need of a little sprucing up, but overall it was clean and comfortable. We rode a motorcycle and I usually like to get a room with a view of the bike. They couldn't make that happen which was disappointing. The surrounding area looked a little run down and I was concerned about leaving my bike outside and not being able to see it. The rooms were clean and the bed was comfortable. We had a nice size room with a microwave, refrig and extra bar sink. Breakfast was good and there were several choices of hot and cold plates. I would definitely stay here again as it was close by to my tour.

Nice comfortable room. Older hotel. Needs a remodel. Beds were very comfortable. It was a perfect getaway for us. Easy to get around and into the hotel area. Great location, next to convenient shopping center.

We traveled with a group of 50 teenagers on a college trip. The Best Western was great to work with, provided clean and comfortable rooms for all of us. Not only were the staff members pleasant, but also very helpful. The hotel is within walking distances to several dining establishments and a Starbucks. This will be my go-to hotel whenever I am in the area again.

The room was very clean and convenient locations. I've stayed at quite a few Best WEsterns and was impressed with this location and specifically my room. I would stay here again and would recommend to friends.

The Heritage Inn is adjacent to 99N and has excellent access. We stayed a night for the Chico Almond races sponsored by the Chico Running Club for over forty years. The staff is friendly and helpful, the rooms are clean and reasonably sized. I would have rated it higher except inadequate WiFi - over a minute to load a web page. It also has some of the craziest faucets we have ever encountered. Nothing seems to work the way it should, but eventually you do get water!

This review is late, but better late then never. This hotel was great. I could have paid twice as much and been ok for the quality I recieved. The room I had was spacious, the bed was comfortable, pillows were great. Staff was very kind. Convenient location, close to major department stores, gas stations, and restaurants. My daughter loved having a table and chairs in the room to color on and eat dinner.

We have stayed at the Heritage Inn in Chico, California while visiting our daughter. Very clean and comfortable place to stay. I would highly recommend this Inn, close to shopping and main street in Chico.

This hotel is very clean. I have been staying more and more at the Best Western's because of BW's like this. This was extremely clean, comfortable beds, pillows, and very helpful and friendly. Very clean as well.

The location was a little tricky to figure out how to access coming from the west side of the street, but this also allowed for a low noise, low traffic weekend. The staff was friendly and the hotel clean. It is located close to shopping and restaurants and next to the freeway which makes it easy to access all of Chico.

The first pet room I stayed in wasn't that great. This time I got room 130 and it was a lot nicer than the last room. Maids were a lot quieter than last time too. The pet room are right by where the maids start their work.

YOUR reservation system moved my booked date from October to September, then the hotel actualized my stay, and charged me a no show deposit. ALL YOUR Fault. Shame on you, and when I called to complain YOUR specialist says this happens, often. So you KNOW about this glitch.. SHAME ON YOU.. Will head back to Hilton, Marriott or any other brand that is known for integrity

I believe this is a good hotel for a business stay.. The rooms were good, the hot tub was good. The staff was professional and attentive... The location of the hotel was conducive to where I needed to attend business meetings.